If you are unable to view your live site, make sure that you are entering your domain name or site URL correctly in your browser. Review the questions below to determine the cause of the issue.Click b...

Unable to View Your Live Site

<div data-component-type="text"><div>If you are unable to view your live site, make sure that you are entering your domain name or site URL correctly in your browser. Review the questions below to determine the cause of the issue.</div></div><div data-component-type="heading"><h2 id="" level="3">Click below to solve your live site viewing issue:</h2></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do you receive an error message on your site?</h4><div class="collapsible-content"><div>Below are some of the common error messages you might see when there is a problem loading your site. Select the error message you're receiving for more information:<br />
<br />
</div><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-401-unauthorized" target="">Error 401 (unauthorized)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-403-forbidden" target="">Error 403 (forbidden)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-404-not-found" target="">Error 404 (not found)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-500-internal-server-error" target="">Error 500 (internal server error)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-502-bad-gateway" target="">Error 502 (bad gateway)</a></li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is your site published?</h4><div class="collapsible-content"><div>Make sure that the site your domain is connected to is indeed published. You can check this on your <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Dashboard&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https:%2F%2Fwww.wix.com%2Fdashboard%2F%7B%7BmetaSiteId%7D%7D%2Fhome%2F" target="_blank">site's dashboard</a>. If your site is not published, open your editor and click <strong>Publish</strong>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Has your domain expired?</h4><div class="collapsible-content"><div>Wix domains are set to renew automatically, however, if you've canceled your domain's renewal or if there were payment problems your domain may have expired.<br />
<br />
You can check the status of your domain on your <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController#/domains?referralAdditionalInfo=account&amp;alwaysfs" target="_blank">Domains</a> page. If your domain has expired, click <a data-composite="true" href="https://support.wix.com/en/article/retrieving-an-expired-domain-during-the-redemption-period" target="">here</a> to learn how to repurchase.<br />
<br />
<strong>Note</strong>: If you purchased your domain outside of Wix, contact your domain host to make sure your domain hasn't expired. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is your plan active?</h4><div class="collapsible-content"><div>In order for your site to remain connected to your personal domain, it needs to have a suitable plan assigned to it. Premium and Studio Plans are set to renew automatically, however, if you canceled your plan's renewal or there were payment problems it may have expired.<br />
<br />
You can check the status of your plan under <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController#/plans" target="_blank">Premium Subscriptions</a>. If your plan has expired, simply <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Upgrade%20Site&amp;title=Select+a+Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://premium.wix.com/wix/api/premiumStart?siteGuid={{metaSiteId}}" target="_blank">upgrade your site</a> again. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is your domain assigned to a site?</h4><div class="collapsible-content"><div>You may have accidentally disconnected your domain from your site. You can check to see if your domain is connected to your site on the <a href="https://premium.wix.com/wix/api/mpContainerStaticController#/domains?referralAdditionalInfo=account&amp;alwaysfs">Domains</a> page. If the domain is not connected, select the domain and click <strong>Assign</strong> next to <strong>Assigned to site</strong>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Are your DNS settings correct?</h4><div class="collapsible-content"><div>When you connect your domain it can take <strong>up to 48 hours</strong> for your domain to propagate and your site to appear live. If after 48 hours you're still unable to view your live site on your domain, use the <a href="https://support.wix.com/en/article/wix-domain-assistant-3777632">Wix Domain Assistant</a> to check your domain connection.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is your browser supported and up to date?</h4><div class="collapsible-content"><div>Make sure that you're using the latest version of a <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browser</a>. You can check which browser version you're using <a data-composite="true" href="http://www.whatismybrowser.com" target="_blank">here</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Are you using a public computer?</h4><div class="collapsible-content"><div>Some public institutions such as schools, universities, public libraries or government facilities, restrict access to certain URLs, including the Wix servers. <br /><br />If you are unable to access your site from one of these institutes, we recommend that you contact the relevant IT department at your location (if possible) to see if they can whitelist Wix. <a href="https://support.wix.com/en/article/unable-to-access-your-wix-site-or-editor-from-a-public-computer">Learn More</a> </div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Still unable to resolve the issue?</div><div class="info-content"><div>Solve your live site issues with the <a href="https://support.wix.com/en/article/wix-technical-assistant">Wix Technical Assistant</a>.</div></div></div></div>

If you are unable to view images on your site, you are likely experiencing a local issue. Your images may be affected by your browser's cache or blocked mistakenly by your computer or network's securi...

Unable to View Images on Your Site

<div data-component-type="text"><div>If you are unable to view images on your site, you are likely experiencing a local issue. Your images may be affected by your browser's cache or blocked mistakenly by your computer or network's security programs (e.g. antivirus, firewall).</div></div><div data-component-type="heading"><h2 id="" level="3">To resolve missing images on your site: </h2></div><div data-component-type="text"><ol>
  <li>Clear your <a data-composite="true" href="https://support.wix.com/en/article/clearing-your-browsers-cache" target="_blank">browser's cache</a>. </li>  <li>View your site using <a data-composite="true" href="https://support.wix.com/en/article/opening-your-browser-in-incognitoprivate-browsing-mode" target="_blank">incognito or private browsing mode</a>.</li>  <li>View your site in the latest version of another <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="_blank">supported browser</a>.</li>  <li>Temporarily disable any internet security programs installed (e.g. antivirus, firewall) and try to access your site again. It is preferable to try this while connected to the modem directly.</li>  <li>Try viewing your Wix site from a different computer that uses a different network to connect to the internet.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="text"><div>If you are still unable to view images on your site, <a data-composite="true" href="http://www.wix.com/contact" target="_blank">contact us</a> with the following info:</div><ul>
  <li>The steps you've tried to resolve the issue. </li>  <li>The URL and page name as it appears in the editor with the missing images. </li>  <li>A <a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">screenshot</a> of the issue.</li>  <li>The different browsers and browser versions you have tried.<br />
<strong>Note:</strong> Go to <a data-composite="true" href="http://www.whatismybrowser.com/" target="_blank">whatismybrowser.com</a> to find out what browser version you are using. </li>  <li>The internet security programs you have installed on your computer (e.g. antivirus, firewall).</li></ul></div>

Sometimes, when trying to view or work on your site, the browser you're using can cause problems. To check if the problem is related to your browser, you can use incognito or private browsing mode. Th...

Opening Your Browser in Incognito/Private Browsing Mode

<div data-component-type="text"><div>Sometimes, when trying to view or work on your site, the browser you're using can cause problems. To check if the problem is related to your browser, you can use incognito or private browsing mode. This lets you view your site without your browser remembering previous activity, helping you identify if the issue is caused by your browser.</div></div><div data-component-type="text"><div>If the issue doesn't happen in incognito / private browsing mode, then it's likely a local problem that can be fixed with the help of the <a data-composite="true" href="https://support.wix.com/en/article/wix-technical-assistant" target="">Wix Technical Assistant</a>. </div></div><div data-component-type="text"><div>Open your browser in incognito or private browsing mode to check if the issues you're experiencing are related to your browser. </div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Chrome" class="tab-heading heading-0">Chrome</div><div data-slug="Firefox" class="tab-heading heading-1">Firefox</div><div data-slug="Safari" class="tab-heading heading-2">Safari</div><div data-slug="Edge" class="tab-heading heading-3">Edge</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Google Chrome.</li>  <li>Press<strong> Ctrl</strong> + <strong>Shift</strong> + <strong>N </strong>on your keyboard (<strong>Cmd </strong>+ <strong>Shift</strong> + <strong>N </strong>on Mac). </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Firefox. </li>  <li>Press<strong> Ctrl</strong> + <strong>Shift</strong> + <strong>P </strong>on your keyboard (<strong>Cmd </strong>+ <strong>Shift</strong> + <strong>P </strong>on Mac). </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Safari.</li>  <li>Press<strong> Cmd</strong> + <strong>Shift</strong> + <strong>N </strong>on your keyboard.</li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Microsoft Edge.</li>  <li>Press<strong> Ctrl</strong> + <strong>Shift</strong> + <strong>N </strong>on your keyboard.</li></ol></div></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix no longer supports live sites on IE11. We recommend using a <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browser</a> to view and edit your site. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="4">Still need help?</h2></div><div data-component-type="text"><div>If you're experiencing issues with your live site in incognito/private mode, contact <a data-composite="true" href="https://www.wix.com/contact" target="_blank">Wix Customer Care</a> and provide us with the following details:</div></div><div data-component-type="text"><ul>
  <li>The exact issue you are experiencing.</li>  <li>The different browsers and browser versions you have tried. <br />
<strong>Note:</strong> Go to <a data-composite="true" href="http://www.whatismybrowser.com/" target="_blank">whatismybrowser.com</a> to find out what browser version you are using. </li>  <li>The internet security programs you have installed on your computer (e.g. antivirus, firewall).</li>  <li>A <a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">screenshot</a> of the issue.</li></ul></div>

Your browser caches data about each website you visit to speed up loading times. Over time, the actual data online can differ from what your browser has cached, potentially causing local issues. Clear...

Clearing Your Browser's Cache

<div data-component-type="text"><div>Your browser caches data about each website you visit to speed up loading times. Over time, the actual data online can differ from what your browser has cached, potentially causing local issues. Clear your browser's cache periodically and whenever you experience website issues.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before clearing cache:</div><div class="info-content"><div>Open your browser in <a data-composite="true" href="https://support.wix.com/en/article/opening-your-browser-in-incognitoprivate-browsing-mode" target="">incognito/private mode</a> to see if the issue is cache related. If the problem <strong>is resolved</strong> in incognito mode, follow the steps to clear your browser's cache.</div></div></div></div><div data-component-type="heading"><h2 id="" level="3">To clear your browser's cache:</h2></div><div data-component-type="text"><ol>
  <li>Close all windows and tabs of your browser.</li>  <li>Open a new tab, ensuring Wix.com is not open.</li>  <li>Follow the steps for your browser below:</li></ol></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Chrome" class="tab-heading heading-0">Chrome</div><div data-slug="Firefox" class="tab-heading heading-1">Firefox</div><div data-slug="Safari" class="tab-heading heading-2">Safari</div><div data-slug="Edge" class="tab-heading heading-3">Edge</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac).</li>  <li>Click the drop-down next to <strong>Time range</strong> and select <strong>All time</strong>.</li>  <li>Make sure the box is checked next to <strong>Cached images and files</strong>.</li>  <li>Click <strong>Clear data</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/20/b1a52530-17fd-445f-bbe5-c501c7aab728/769ccfd8-2192-4fee-a79a-e9724fcecddb.png" alt="A screenshot showing how to clear data in Google Chrome." /></div></div><div data-component-type="text"><ol>
  <li>Close and reopen Chrome. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac).</li>  <li>Click the drop-down next to <strong>Time range to clear:</strong> and select <strong>Everything</strong>. </li>  <li>Make sure the box is checked next to <strong>Cache</strong>.</li>  <li>Click <strong>Clear now</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/20/ff8fbb0e-99ec-4b54-993b-8de71bc4c5b5/606f2d2a-af53-4fe3-a399-652f84d2138e.png" alt="A screenshot showing how to clear cache in Firefox." /></div></div><div data-component-type="text"><ol>
  <li>Close and reopen Firefox. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Press <strong>Cmd</strong> + <strong>,</strong> to open Preferences. </li>  <li>Click the <strong>Advanced</strong> tab. </li>  <li>Check the box next to <strong>Show Develop menu in menu bar</strong> (at the bottom of the window).<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/03/19/ccd16f5e-d805-44f9-be39-83c5574d3b23.png" /></li>  <li>Click <strong>Develop</strong> in Safari's menu bar.</li>  <li> Click <strong>Empty Caches</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/20/ff28ab3d-4de9-40c9-80ce-bd59b3bb9be2/37683525-3c70-4a76-aedc-97ca0f06251e.png" alt="A screenshot showing how to clear cache in Safai." /></div></div><div data-component-type="text"><ol>
  <li>Close and reopen Safari. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac).</li>  <li>Make sure the box is checked next to <strong>Cached data and files</strong> and click <strong>Clear</strong>. </li>  <li>Close and reopen Microsoft Edge. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix supports viewing live sites on Microsoft Edge, however, we do not support the ADI builder on Microsoft Edge.</div></div></div></div></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still experiencing issues after clearing cache?</div><div class="info-content"><div>Try <a href="https://support.wix.com/en/article/flushing-your-dns-3875391">flushing your system's DNS</a>. If this doesn't resolve the issues, follow the instructions for disabling add-ons and extensions in the <a href="https://support.wix.com/en/article/wix-technical-assistant">Wix Technical Assistant</a>. </div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix no longer supports live sites on IE11. We recommend using one of our <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browsers </a>to view and edit your site. </div></div></div></div>

Standard HTTP status codes can appear in your browser if there is an error loading your site. Each status code represents a different type of error message. The most common codes are 401, 403, 404, 50...

Live Site Errors

<div data-component-type="text"><div>Standard HTTP status codes can appear in your browser if there is an error loading your site. Each status code represents a different type of error message. The most common codes are 401, 403, 404, 500 and 502.</div></div><div data-component-type="heading"><h2 id="" level="3">Click below to learn how to resolve live site errors:</h2></div><div data-component-type="text"><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-401-unauthorized" target="">Error 401 (unauthorized)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-403-forbidden" target="">Error 403 (forbidden)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-404-not-found" target="">Error 404 (not found)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-500-internal-server-error" target="">Error 500 (internal server error)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-502-bad-gateway" target="">Error 502 (bad gateway)</a></li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>If you receive the error message <strong>ERR_CONNECTION_TIMED_OUT</strong>, check your internet connection. Click <a href="https://support.wix.com/en/article/wix-technical-assistant" target="">here</a> to troubleshoot. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="text"><div>If you're still unable to view your live site, <a data-composite="true" href="https://www.wix.com/contact" target="_blank">contact us</a> with the following information:</div></div><div data-component-type="text"><ul>
  <li>The specific error you are receiving, including a <a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">screenshot</a> of the error.</li>  <li>Your Wix username or email address. </li>  <li>Your domain name and site name. </li>  <li>Your Operating System (e.g. macOS Sonoma, Windows 10).</li>  <li>The different browsers and browser versions you have tried.<br />
<strong>Note: </strong>Go to <a data-composite="true" href="http://www.whatismybrowser.com" target="_blank">whatismybrowser.com</a> to find out what browser version you are using. </li>  <li>Your geographic location and which Internet Service Provider (ISP) you use. </li>  <li>Which internet security programs are installed on your computer (e.g. antivirus, firewall).</li>  <li>Which troubleshooting steps you've already tried. </li></ul></div>

Your computer's operating system regularly caches the DNS lookup of domain names, saving their IP addresses. When the IP address of your domain changes (e.g., when you connect your domain to Wix), you...

Flushing Your DNS

<div data-component-type="text"><div>Your computer's operating system regularly caches the DNS lookup of domain names, saving their IP addresses. When the IP address of your domain changes (e.g., when you connect your domain to Wix), your operating system may look up the cached data it has stored instead of the new DNS settings resulting in your site failing to load.<br /><br />If it's been at least 48 hours since you updated <a href="https://support.wix.com/en/article/dns-records-needed-to-connect-your-domain-to-wix">your domain's DNS settings</a> correctly, and you can't see your site live on your domain, try <a href="https://support.wix.com/en/article/clearing-your-browsers-cache">clearing your browser's cache</a>. If you're still unable to view your site on your domain, follow the directions below to flush your DNS. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>You can <a href="https://support.wix.com/en/article/checking-your-domains-dns-records-using-whatsmydnsnet">perform a DNS lookup</a> to make sure the correct DNS records for your domain are resolving to servers around the world. </div></div></div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Windows" class="tab-heading heading-0">Windows </div><div data-slug="Mac" class="tab-heading heading-1">Mac </div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="heading"><h2 id="" level="4">Windows XP, 2000, and Vista</h2></div><div data-component-type="text"><ol>
  <li>Click <strong>Start</strong>.</li>  <li>Click <strong>Run</strong>. <br />
<strong>Note</strong>: If you do not see the Run command in Vista, type <strong>Run</strong> in the Search bar.</li>  <li>Type the following command in the <strong>Run</strong> field: <strong>ipconfig /flushdns</strong></li>  <li>Press <strong>Enter</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title"></div><div class="info-content"><div>If the command succeeds, the system returns the following message: 'Successfully flushed the DNS Resolver Cache.' </div></div></div></div><div data-component-type="heading"><h2 id="" level="4">Windows 7, 8, and 10</h2></div><div data-component-type="text"><ol>
  <li>Click <strong>Start</strong>.</li>  <li>Type <strong>cmd</strong> in the search field.</li>  <li>Right-click <strong>Command Prompt</strong> and select <strong>Run as Administrator</strong>.</li>  <li>Type the following command: <strong>ipconfig /flushdns</strong></li>  <li>Press <strong>Enter</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title"></div><div class="info-content"><div>If the command succeeds, the system returns the following message: 'Windows IP configuration successfully flushed the DNS Resolver Cache.'</div></div></div></div></div><div class="tab-content"><div data-component-type="heading"><h2 id="" level="4">MacOS 10.10.4 and above</h2></div><div data-component-type="text"><ol>
  <li>Launch the Terminal App:
    <ol>
      <li>Press <strong>Cmd</strong> + <strong>Space </strong>on your keyboard.</li>      <li>Type <strong>Terminal </strong>and press <strong>Return</strong>.</li>    </ol>  </li>  <li>Type the following into the terminal: <strong>sudo killall -HUP mDNSResponder</strong></li>  <li>Press <strong>Return</strong>.</li>  <li>Type your administrator password and press <strong>Return</strong>.</li>  <li>Quit Terminal by pressing <strong>Cmd </strong>+ <strong>Q</strong> on your keyboard.</li></ol></div></div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still not able to view your live site on your domain?</div><div class="info-content"><div>Review the <a href="https://support.wix.com/en/article/wix-domain-assistant-3777632">Wix Domain Assistant</a> to make sure your domain is properly connected. </div></div></div></div>

To find out what browser version you are using, visit www.whatismybrowser.com. If your browser is not up to date, we recommend updating it to the latest version. Is your web browser supported?View the...

Checking Your Browser Version

<div data-component-type="text"><div>To find out what browser version you are using, visit <a data-composite="true" href="http://www.whatismybrowser.com" target="_blank">www.whatismybrowser.com</a>. If your browser is not up to date, we recommend updating it to the latest version. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Is your web browser supported?</div><div class="info-content"><div>View the <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">list of browsers supported by Wix</a>.</div></div></div></div><div data-component-type="text"><div>Additionally, within most browsers you can find the version number in the <strong>Help</strong> or <strong>About </strong>section. For example, in Google Chrome, you can click the <strong>More</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/10/08/5ced8d95-a6ea-42e6-80b5-ec0777a94e1b/b8cfb955-ea99-4773-a9a9-bd0911111ab1.png" /> at the top right, then hover over <strong>Help </strong>and click <strong>About Google Chrome</strong>. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/03/15/219d7d4c-cc62-4e83-8b84-9207ea656c61.png" alt="Screenshot of going to the About Google Chrome page to find the browser version." /></div></div>

When you visit a website, it is common for a file known as a cookie to be created and stored in your web browser. Cookies store user-specific information such as authentication data and help you stay ...

Clearing Wix Cookies from Your Browser

<div data-component-type="text"><div>When you visit a website, it is common for a file known as a cookie to be created and stored in your web browser. Cookies store user-specific information such as authentication data and help you stay logged in to your favorite websites. <br /><br />We recommend clearing your browser's cookies periodically, especially if you're noticing problems when browsing websites.</div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Chrome" class="tab-heading heading-0">Chrome</div><div data-slug="Firefox" class="tab-heading heading-1">Firefox</div><div data-slug="Safari" class="tab-heading heading-2">Safari</div><div data-slug="Edge" class="tab-heading heading-3">Edge</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Google Chrome.</li>  <li>Click the More<strong> </strong>icon<img src="https://lh3.ggpht.com/N5LLlFszQeMqXo6Z6UF1VXFN4k3UxO8H8ZU3FV8AjUhomHuRCrwUeKMg1BhuFxKwqQ=w18-h18" />at the top right. </li>  <li>Click <strong>Settings</strong>.</li>  <li>Click <strong>Privacy and security</strong> on the left. </li>  <li>Click <strong>Cookies and other site data</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/0b011423-62a2-4260-a865-4022e659c7ea/c913b725-6455-4146-85cc-ee3ccb8df130.png" /></div></div><div data-component-type="text"><ol>
  <li>Scroll down and click <strong>See all cookies and site data</strong>. </li>  <li>Type <strong>wix</strong> in the search field at the top right. <br />
<strong>Note: </strong>Make sure to type &quot;<strong>wix</strong>&quot; with lowercase letters. </li>  <li>Click <strong>Clear displayed data</strong>. </li>  <li>Click <strong>Clear</strong>. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Firefox. </li>  <li>Click the Open Menu<strong> </strong>icon <img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2016/11/08/e26282f3-2286-4bad-b17d-9103118f06cc.png" /> in the upper-right corner.</li>  <li>Select <strong>Settings</strong>.</li>  <li>Select the <strong>Privacy &amp; Security</strong> tab. </li>  <li>Click <strong>Manage Data </strong>in the <strong>Cookies and Site Data </strong>section. </li>  <li>Type <strong>wix </strong>in the Search<strong> </strong>field.<br />
<strong>Note: </strong>Make sure to type &quot;<strong>wix</strong>&quot; with lowercase letters. </li>  <li>Click <strong>Remove All Shown</strong>.</li>  <li>Click <strong>Save Changes</strong>. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/91d3a89f-dc7e-4abb-815f-989e6425eec1/75712d95-26f5-4877-ace0-bcaf98f71753.png" /></div></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Safari.</li>  <li>Click <strong>Safari</strong>.</li>  <li>Click <strong>Settings</strong>.</li>  <li>Click <strong>Privacy</strong>.</li>  <li>Click <strong>Manage Website Data</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/d9bfdf95-2c04-440a-8e45-8c9eed80bfff/303ce9bd-61c4-4c63-b053-8e70373128c0.png" /></div></div><div data-component-type="text"><ol>
  <li>Type <strong>wix </strong>in the <strong>Search </strong>field. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Make sure to type &quot;<strong>wix</strong>&quot; with lowercase letters. </div></div></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Remove All</strong>.</li>  <li>Click <strong>Done</strong>. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Microsoft Edge.</li>  <li>Click the Menu icon  <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2022/03/18/a8a45d07-2137-431f-a82d-7c7f1a6c8f52/fa39fd37-1895-484f-bfd4-a53130265d2b.png" /> at the top right. </li>  <li>Click <strong>Settings</strong>.</li>  <li>Click the <strong>Cookies and site permissions </strong>tab. </li>  <li>Click <strong>Manage and delete cookies and site data</strong>. </li>  <li>Click <strong>See all cookies and site data</strong>. </li>  <li>Type <strong>wix </strong>in the Search field. <strong>Note: </strong>Make sure to type &quot;<strong>wix</strong>&quot; with lowercase letters. </li>  <li>Click <strong>Remove all shown</strong>.</li>  <li>Click <strong>Clear</strong>.</li></ol></div></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix no longer supports the editing or viewing sites on IE11. Make sure to use a <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browser</a> to view or edit your site. </div></div></div></div>

To experience your site's functionality on various screen resolutions, we recommend using the actual devices you'd like to test, rather than third-party tools. If you don't have access to certain devi...

Testing Your Site on Different Screen Resolutions

<div data-component-type="text"><div>To experience your site's functionality on various screen resolutions, we recommend using the actual devices you'd like to test, rather than third-party tools. If you don't have access to certain devices you'd like to view your site on, you can use Google Chrome's DevTools to simulate them. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>DevTools and other third-party tools are emulators and should be used only as guidelines for viewing your site in other devices. We do not support third-party emulators, as they may not accurately represent your site's full browsing experience.</div></div></div></div><div data-component-type="heading"><h2 id="" level="3">To test your site using DevTools:</h2></div><div data-component-type="text"><ol><li>Open the Google Chrome browser. Learn how to <a href="https://www.google.com/chrome/browser/" target="_blank">download Chrome</a>. </li><li>Click the <strong>Customize and control</strong> icon <img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/10/203bc09b-7893-47df-9d00-4d88bcb8fe87/f564385e-9802-461c-a035-ded3dac77dd7.png" /> at the top right. </li><li>Hover over <strong>More Tools</strong> and click <strong>Developer Tools</strong>. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/11/50cefaa1-145a-445e-ae3f-cf2c2bb75e1c/864d6185-b3ca-4f39-bc22-cbede49f4a49.png" alt="Screenshot of going to Developer Tools in Google Chrome." /></div></div><div data-component-type="text"><ol>
  <li>Click the <strong>Toggle device toolbar</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/10/ab34104f-45ed-45c8-89be-ca013f8954b7/f2694b88-18dc-4d2a-a1cb-3f88feeacfee.png" />. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/10/9e8e85c6-b819-4ed1-9365-468c1841731b/2cef4da7-4e39-4f49-adf8-54ce795d8751.png" alt="Screenshot of clicking the Toggle Device Toolbar." /></div></div><div data-component-type="text"><ol>
  <li>Click the <strong>Responsive</strong> drop-down and select a device to emulate.<br />
<strong>Note: </strong>Select <strong>Edit</strong> to emulate an unlisted device. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/10/3cff349f-2793-4bf0-b995-02578294b7ec/7b600367-b682-4365-8f7d-27e40615670a.png" alt="Screenshot of clicking the Responsive drop-down to select a device to emulate." /></div></div><div data-component-type="text"><ol>
  <li>Press <strong>F5</strong> or <strong>Ctrl</strong> + <strong>R </strong>on your keyboard to reload the page (press <strong>Cmd </strong>+ <strong>R</strong> on Mac). </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Check out Wix Studio:</div><div class="info-content"><div>Wix Studio is the ultimate platform for freelancers and agencies. This flexible, end-to-end solution includes smart design capabilities and flexible dev tools that let you deliver exceptional results for clients in any industry.</div><div><br /></div><div>Learn more about Wix Studio:</div><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/studio-editor-a-guided-tour" target="">Take our guided tour</a> introducing the Studio Editor.</li>  <li>Take the Wix Studio Essentials course and watch loads of videos and webinars on demand in <a data-composite="true" href="https://www.wix.com/studio/academy/" target="_blank">the Wix Studio Academy</a>.</li>  <li><a data-composite="true" href="https://forum.wixstudio.com/" target="_blank">Join our community forum</a> to ask and discuss anything related to Studio. </li>  <li>Browse through the <a data-composite="true" href="https://support.wix.com/en/wix-studio" target="">Wix Studio help center</a> for all the instructions and explanations you need.</li></ul></div></div></div>

If you receive an Error 401 (Unauthorized) message, it means you're trying to access a page that you must first log in with a valid user ID and password to view. To resolve a 401 error message:
  Chec...

Live Site Error: Error 401 (Unauthorized)

<div data-component-type="text"><div>If you receive an Error 401 (Unauthorized) message, it means you're trying to access a page that you must first log in with a valid user ID and password to view. </div></div><div data-component-type="heading"><h2 id="" level="3">To resolve a 401 error message:</h2></div><div data-component-type="text"><ol>
  <li>Check that the URL (web address) you are trying to access is correct, then re-enter it in your address bar and press <strong>Enter</strong>.</li>  <li>If you're trying to access a page other than the homepage, go to the homepage URL (e.g., www.mystunningwebsite.com), then look for a login link, click it, and enter your credentials.</li>  <li>If you're using incorrect credentials, follow the steps on the site to reset your password or contact the site owner to request access.</li>  <li>Use another <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browser</a>. If the error only occurs in one browser, <a data-composite="true" href="https://support.wix.com/en/article/clearing-your-browsers-cache" target="">clear your browser's cache</a>. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still need help?</div><div class="info-content"><div>If the problem persists, <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="_blank">contact us</a> and we will be happy to help.</div></div></div></div>

A 403 Forbidden error is an HTTP status code that means you are unauthorized to view the page you are trying to access. To resolve a 403 error message:
  Make sure the URL (web address) you entered is...

Live Site Error: Error 403 (Forbidden)

<div data-component-type="text"><div>A 403 Forbidden error is an HTTP status code that means you are unauthorized to view the page you are trying to access. </div></div><div data-component-type="heading"><h2 id="" level="3">To resolve a 403 error message:</h2></div><div data-component-type="text"><ul>
  <li>Make sure the URL (web address) you entered is correct.</li>  <li>Clear your browser's <a data-composite="true" href="https://support.wix.com/en/article/clearing-your-browsers-cache" target="">cache</a> and <a data-composite="true" href="https://support.wix.com/en/article/clearing-wix-cookies-from-your-browser" target="">cookies</a>.</li>  <li>Go to the web address you are trying to view again.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still need help?</div><div class="info-content"><div>If the problem persists, <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="_blank">contact us</a> and we will be happy to help.</div></div></div></div>

If you receive an &quot;error 404 not found&quot; message when attempting to go to your live site, it means the page doesn't exist on the server at the URL you've entered. This error message is an HTT...

Live Site Error: Error 404 (Not Found)

<div data-component-type="text"><div>If you receive an &quot;error 404 not found&quot; message when attempting to go to your live site, it means the page doesn't exist on the server at the URL you've entered. This error message is an HTTP standard response code that most commonly occurs when clicking an outdated link that leads to a URL where a page used to exist. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="common-reasons-for-receiving-a-404-error" level="3">Common reasons for receiving a 404 error</h2></div><div data-component-type="text"><div>Review the most common reasons you may see a 404 error below: </div><ul>
  <li>You haven't <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-publishing-your-site" target="">published your site</a> yet. </li>  <li>You entered the wrong URL (web address) in your browser's address bar. </li>  <li>Your domain isn't properly connected. Learn how to <a data-composite="true" href="https://support.wix.com/en/article/wix-domain-assistant-3777632" target="">troubleshoot your connection</a>. </li>  <li>You clicked a link from search engine results that has been cached from a previously connected site. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/removing-deleted-sites-old-urls-or-files-from-search-results" target="">old URLs appearing in search results</a>. </li>  <li>Your page no longer exists (it was either deleted or the page URL was changed). If you changed your page URL after updating your site URLs, learn how to <a data-composite="true" href="https://support.wix.com/en/article/changing-your-page-url-after-updating-your-site-urls" target="">resolve the issue</a>. </li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="resolving-404-error-messages" level="3">Resolving 404 error messages</h2></div><div data-component-type="text"><div>To resolve a 404 error message, try the following:</div><ol>
  <li>Reload the page by pressing <strong>Ctrl</strong> + <strong>F5</strong> (or <strong>Cmd</strong> + <strong>R</strong> on a Mac).</li>  <li>Check that the URL you are trying to access is correct, then re-enter it in your address bar and press <strong>Enter</strong>.</li>  <li>If you're trying to access a page other than your homepage, go to the homepage URL (e.g., www.mystunningwebsite.com), then access the page via a different link.</li>  <li>If you received a 404 error on a dynamic page, click <a data-composite="true" href="https://support.wix.com/en/article/cms-formerly-content-manager-troubleshooting-dynamic-pages-issues#404-or-500-error-page" target="">here</a> to learn how to resolve the issue. </li>  <li>Use another <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browser</a>. If the error only occurs in one browser, <a data-composite="true" href="https://support.wix.com/en/article/clearing-your-browsers-cache" target="">clear your browser's cache</a>. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still need help?</div><div class="info-content"><div>If the problem persists, <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="_blank">contact us</a> and we will be happy to help.</div></div></div></div>

A 500 Internal Server Error is a general HTTP status code that means something has gone wrong with the server, but the server could not be more specific as to what's wrong. If you get a 500 Internal S...

Live Site Error: Error 500 (Internal Server Error)

<div data-component-type="text"><div>A 500 Internal Server Error is a general HTTP status code that means something has gone wrong with the server, but the server could not be more specific as to what's wrong. </div></div><div data-component-type="heading"><h2 id="" level="4">If you get a 500 Internal Server Error when trying to view your live site:</h2></div><div data-component-type="text"><div>Reload the page using one of the following methods:</div><ul>
  <li>Press <strong>F5 </strong>on your keyboard (<strong>Cmd</strong> + <strong>R</strong> on a Mac).</li>  <li>Click the <strong>Reload </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/10/09/b550b296-7a4e-4960-8775-c8689cd4b124/442519ac-e87b-43f8-9cff-32bfe138d882.png" /> at the top of your browser.</li>  <li>Re-enter the URL into your address bar and press <strong>Enter</strong>.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still receiving the error after refreshing?</div><div class="info-content"><div>Wait a few minutes and try again. This issue is usually temporary and solved in a matter of minutes. </div></div></div></div>

A 502 (Bad Gateway) error is an HTTP status code indicating that a server didn't receive a valid request from another server. To resolve an error 502 message:Reload the page using one of the following...

Live Site Error: Error 502 (Bad Gateway)

<div data-component-type="text"><div>A 502 (Bad Gateway) error is an HTTP status code indicating that a server didn't receive a valid request from another server. </div></div><div data-component-type="heading"><h2 id="" level="3">To resolve an error 502 message:</h2></div><div data-component-type="text"><div>Reload the page using one of the following methods:</div><ul>
  <li>Press <strong>F5 </strong>on your keyboard (<strong>Cmd</strong> + <strong>R</strong> on a Mac).</li>  <li>Click the <strong>Reload </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/10/09/b550b296-7a4e-4960-8775-c8689cd4b124/442519ac-e87b-43f8-9cff-32bfe138d882.png" /> at the top of your browser.</li>  <li>Re-enter the URL into your address bar and press <strong>Enter</strong>.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>If you still get the same error message, wait a few minutes and try again. The issue may be temporary.</div></div></div></div><div data-component-type="text"><div>If the problem persists, follow the steps in the <a href="https://support.wix.com/en/article/wix-technical-assistant">Wix Technical Assistant</a> to resolve. </div></div>

Record a screencast video on your mobile phone to illustrate an issue that's happening on your mobile device. Then add your screencast when you contact us so Wix Customer Care can see the issue. Recor...

Taking a Screencast on a Mobile Device

<div data-component-type="text"><div>Record a screencast video on your mobile phone to illustrate an issue that's happening on your mobile device. Then add your screencast when you contact us so Wix Customer Care can see the issue. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="recording-your-screen-on-an-ios-apple-device" level="3">Recording your screen on an iOS (Apple) device</h2></div><div data-component-type="text"><div>Apple released the ability to record your screen with iOS 11. To learn how to take a recording on your Apple device, please see Apple’s support page: <a data-composite="true" href="https://support.apple.com/en-us/HT207935" target="_blank">How to record the screen on your iPhone, iPad, or iPod touch</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="recording-your-screen-on-an-android-device" level="3">Recording your screen on an Android device</h2></div><div data-component-type="text"><div>Most mobile devices that operate on Android OS Version 10 and up have a built-in screen recording feature. Review your device's documentation for help with creating a screen recording. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>View Samsung's instructions for <a href="https://www.samsung.com/au/support/mobile-devices/screen-recorder/" target="_blank">using the screen recorder on a Samsung device</a>. </div></div></div></div><div data-component-type="text"><div>If your Android phone does not have screen recording capabilities, you can use the <a data-composite="true" href="https://az-screen-recorder.en.uptodown.com/android" target="_blank">AZ Screen Recorder</a> app. </div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Show me how to record with the AZ Screen Recorder</h4><div class="collapsible-content"><ol>
  <li>Open the app on your phone. </li>  <li>Click the <strong>Record </strong>icon. </li>  <li>Click <strong>Start Now</strong>.</li>  <li>Upload your video to a hosting site such as YouTube, Dropbox, or Google Drive.</li>  <li>Make sure to set the video viewing permissions to 'public'.</li>  <li><a data-composite="true" href="https://www.wix.com/contact" target="_blank">Contact Wix Customer Care</a> and send us the URL to your recording. </li></ol></div></div></div>

You may have elements on your site (such as videos and music) that are set to play automatically when a visitor enters a specific page. Some web browsers no longer support autoplay and some only allow...

Autoplay on Desktops and Laptops

<div data-component-type="text"><div>You may have elements on your site (such as videos and music) that are set to play automatically when a visitor enters a specific page. Some web browsers no longer support autoplay and some only allow videos to autoplay when the sound is muted. </div></div><div data-component-type="heading"><h2 id="" level="3">The following browsers no longer support autoplay:</h2></div><div data-component-type="text"><ul><li>Safari 11 and later versions (on MacOS and iOS)</li><li>Chrome 61 and later versions (desktop and mobile)</li><li>Firefox 66 and later versions (desktop and mobile)</li></ul></div><div data-component-type="text"><div>To autoplay the elements, your site visitors need to change the settings in their own browsers. Please refer to Safari, Chrome, and Firefox support for more information.</div></div>

If you are experiencing difficulties viewing your live site, one of our Customer Care experts might ask you to perform a traceroute to determine exactly where the connection issue occurs. Choose your ...

Performing a Traceroute for Live Site Issues

<div data-component-type="text"><div>If you are experiencing difficulties viewing your live site, one of our Customer Care experts might ask you to perform a traceroute to determine exactly where the connection issue occurs. </div></div><div data-component-type="text"><div>Choose your operating system and follow the steps below to perform a traceroute:</div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Windows" class="tab-heading heading-0">Windows</div><div data-slug="Mac" class="tab-heading heading-1">Mac</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Right-click the <strong>Start</strong> menu and select <strong>Run</strong>.</li>  <li>Type <strong>cmd</strong>, and then click <strong>OK</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/72bba364-11a4-4a20-8cf2-b4322152b2d0/044dfffd-9a4e-4741-9678-5082439ccec4.png" alt="Screenshot of running the cmd command prompt in Windows." /></div></div><div data-component-type="text"><ol>
  <li>Enter your domain in the cmd window: 
    <ul>
      <li><strong>If you have a domain connected to your site</strong>: Type <strong>tracert www.domain.com</strong> (replace <strong>domain.com</strong> with your own domain name).</li>      <li><strong>If you have a free site</strong>: Type<strong> tracert site-url-prefix.wixsite.com</strong> (replace &quot;site-url-prefix&quot; with your <a data-composite="true" href="https://support.wix.com/en/article/changing-your-wix-account-details#changing-your-account-details" target="">Site URL prefix</a>, located in your account settings).</li>    </ul>  </li>  <li>Press <strong>Enter </strong>on your keyboard.</li>  <li>Take a <a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-windows" target="">screenshot</a> of the information.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">Send your screenshot to Wix Customer Care</a>. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open the Terminal:
    <ol>
      <li>Press <strong>Cmd </strong>+ <strong>Space</strong> to launch Spotlight.</li>      <li>Type <strong>Terminal </strong>and select <strong>Terminal </strong>from the search results.</li>    </ol>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/8e894896-83fe-403d-9447-12de40236d41/ff9ac121-73be-472c-9044-e41491cdbc66.png" alt="Screenshot of selecting the Terminal in the Mac Spotlight." /></div></div><div data-component-type="text"><ol>
  <li>Enter the URL of your site in the Terminal: 
    <ul>
      <li>(If you connected a domain to your site) Type <strong>traceroute www.url.com </strong>(replacing &quot;url.com&quot; with your domain name). </li>      <li>(If you have a free site) Type <strong>traceroute site-url-prefix.wixsite.com</strong> (replace &quot;site-url-prefix&quot; with your <a data-composite="true" href="https://support.wix.com/en/article/changing-your-wix-account-details#changing-your-account-details" target="">Site URL prefix</a>, located in your account settings).</li>    </ul>  </li>  <li>Press<strong> Enter </strong>on your keyboard.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-a-mac" target="">Take a screenshot</a> of the information.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">Send your screenshot to Wix Customer Care</a>. </li></ol></div></div></div></div></div>

If you are having difficulties viewing your live site, Wix Customer Care may recommend that you perform a ping test. This allows us to see where exactly the connection problem occurs. Choose your oper...

Performing a Ping Test

<div data-component-type="text"><div>If you are having difficulties viewing your live site, Wix Customer Care may recommend that you perform a ping test. This allows us to see where exactly the connection problem occurs. </div></div><div data-component-type="text"><div>Choose your operating system and follow the steps below.</div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Windows" class="tab-heading heading-0">Windows</div><div data-slug="Mac" class="tab-heading heading-1">Mac</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Right-click the <strong>Start</strong> menu and select <strong>Run</strong>.</li>  <li>Type <strong>cmd</strong>, and then click <strong>OK</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/f587aa65-1bf0-4c1e-bd9c-b2fd8096fc1d/eb72583b-5046-4fd7-b385-22e6d8665074.png" alt="Screenshof of typing cmd in the Run screen in Windows." /></div></div><div data-component-type="text"><ol>
  <li>Enter your domain: 
    <ul>
      <li><strong>If you have a domain connected to your site</strong>: Type <strong>ping www.domain.com</strong> (replace <strong>domain.com</strong> with your own domain name).</li>      <li><strong>If you have a free site</strong>: Type<strong> ping site-url-prefix.wixsite.com</strong> (replace <strong>site-url-prefix</strong> with your <a data-composite="true" href="https://support.wix.com/en/article/changing-your-wix-account-details#changing-your-account-details" target="">Site URL prefix</a>, located in your account settings).</li>    </ul>  </li>  <li>Press <strong>Enter</strong>.</li>  <li>Take a <a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-windows" target="">screenshot</a> of the information.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">Send your screenshot to Wix Customer Care</a>. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open the Terminal:
    <ol>
      <li>Press <strong>Cmd </strong>+ <strong>Space</strong> to launch Spotlight.</li>      <li>Type <strong>Terminal </strong>and select <strong>Terminal </strong>from the search results.</li>    </ol>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/86859dcc-345a-4da5-85b9-639994b25aea/2949cbe1-63c1-444b-a723-b0f8fdd048f9.png" alt="Screenshot of accessing the Terminal on Mac." /></div></div><div data-component-type="text"><ol>
  <li>Enter the URL of your site in the Terminal: 
    <ul>
      <li>(If you connected a domain to your site) Type <strong>ping www.url.com </strong>(replacing &quot;url.com&quot; with your domain name). </li>      <li>(If you have a free site) Type <strong>ping site-url-prefix.wixsite.com</strong> (replace &quot;site-url-prefix&quot; with your <a data-composite="true" href="https://support.wix.com/en/article/changing-your-wix-account-details#changing-your-account-details" target="">Site URL prefix</a>, located in your account settings).</li>    </ul>  </li>  <li>Press<strong> Enter </strong>on your keyboard.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-a-mac" target="">Take a screenshot</a> of the information.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">Send your screenshot to Wix Customer Care</a>. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Network Utility on Mac has been deprecated so you must use the Terminal to run ping tests.</div></div></div></div></div></div></div></div>

At the beginning of 2021, Adobe ended support for Flash technology. This affects all websites built with Flash, including any Facebook Fan Page app sites that you created on Wix. Any sites built using...

Important Information About Facebook Fan Page App Sites

<div data-component-type="text"><div>At the beginning of 2021, Adobe <a data-composite="true" href="https://www.adobe.com/il_en/products/flashplayer/end-of-life.html" target="_blank">ended support for Flash technology</a>. This affects all websites built with Flash, including any Facebook Fan Page app sites that you created on Wix. Any sites built using the Facebook Fan Pages app have been deleted, and visitors aren't able to access them anymore. </div></div><div data-component-type="text"><div><strong>Click an option below to learn more about this change and what it means for your Facebook Fan Page site. </strong></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I bring my Facebook Fan Page site back online?</h4><div class="collapsible-content"><div>The sites have been removed from Wix. This means that they have been completely deleted, and cannot be restored.</div><div><br /></div><div>You can build a new site with the Wix Editor with better performance for your visitors and plenty of design features, layout options and business apps.</div><div><br /></div><div>Depending on your needs, there are several options to choose from:</div><ul>
  <li><a data-composite="true" href="http://www.wix.com/website/templates" target="_blank">Create a new site using a pre-designed template</a></li>  <li><a data-composite="true" href="http://www.wix.com/website/templates/html/blank/1" target="_blank">Create a new site from scratch</a></li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I use the Facebook Fan Page Editor?</h4><div class="collapsible-content"><div>No. Since the beginning of 2021,<strong> </strong>you are no longer able to access the Facebook Fan Page Editor at all, including the dashboard of Facebook Fan Page sites. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do visitors still have access to my Facebook Fan Page site?</h4><div class="collapsible-content"><div>Facebook Fan Page sites were disabled on all browsers. This means that visitors cannot view the Facebook Fan Page site that you created with Wix.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I still see files from my Facebook Fan Page site in the Media Manager?</h4><div class="collapsible-content"><div>No. At the beginning of 2021, your site's files were removed from Wix. </div><div><br /></div><div><strong>Tip:</strong> After creating a new Wix site, you can easily upload all of your files in one go. <a data-composite="true" href="https://support.wix.com/en/article/wix-media-uploading-media-to-the-media-manager" target="">Learn how</a></div></div></div></div>

If you're unable to click on an element that should be clickable in your live site (e.g., a link, a button, an interactive element), it's most likely covered by another element or page section.When th...

Unable to Click Element on Live Site

<div data-component-type="text"><div>If you're unable to click on an element that should be clickable in your live site (e.g., a link, a button, an interactive element), it's most likely covered by another element or page section.</div></div><div data-component-type="text"><div>When the overlapping elements are opaque it's easier to identify the issue; In some cases, it could be a transparent part of another element that's covering your element. </div></div><div data-component-type="heading"><h2 id="" level="3">To resolve this issue:</h2></div><div data-component-type="heading"><h2 id="" level="4">Step 1 | Search for Overlapping Elements</h2></div><div data-component-type="text"><ol>
  <li>Go to the relevant page in your Editor.</li>  <li>Right-click an element to see if there is any overlap:<br />
<br />
<img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2020/10/28/7ec8d709-7ee2-4f2c-bacf-b64b8f3f70a1/57876711-104d-4f94-a70b-d19f3fe32d2f.png" /><br />
</li>  <li>Click on <strong>Arrange </strong>and <strong>Bring to Front</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="4">Step 2 | Check the Footer</h2></div><div data-component-type="text"><div>If you didn't find an overlapping elements in step 1, it might be a frozen footer that's covering your element. Freezing a footer means that it's always visible as visitors scroll up and down the page. </div></div><div data-component-type="text"><ol>
  <li>Click the footer in your Editor.</li>  <li>Click the <strong>Settings</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2020/10/28/8b89a6b9-bbf4-45d7-8e97-9c9a687b26fd/7d8a6245-f328-40dc-b2de-0b7ab3a8ae18.png" />.</li>  <li>Check the <strong>Freeze Footer</strong> toggle:
    <ul>
      <li><strong>Enabled: </strong>You can either disable this option or <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-customizing-your-site-footer#resizing-the-footer" target="">resize the footer</a> so that it doesn't overlap with your element.</li>      <li><strong>Disabled: </strong>Try <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-customizing-your-site-footer#resizing-the-footer" target="">resizing the footer</a> so that it doesn't overlap with your element.</li>    </ul>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2020/10/28/f4b181ce-4d29-4dc5-8d11-60f7cdce0f48/337d08bd-b3e1-4929-a3d3-d33a90e2cf93.png" /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still having issues?</div><div class="info-content"><div>Contact <a data-composite="true" href="https://www.wix.com/contact" target="_blank">Wix Customer Care</a> and we'll be happy to help solve the issue. </div></div></div></div>

How to begin

Choosing a template 

Hiring a professional to build your site

Use Wix to build your site and business. Try our AI tools to create a site, customize our templates or hire a professional to create or enhance your web presence.

Getting started

Learn how to use Wix to build your site and business.

Wix Editor basics

Using the Editor tools

Your site's layout

Strips and columns

Structuring your site

Designing your site

Pages

Menus

Managing pages and menus

Text

Buttons

Containers and boxes

Slideshows

Shapes and lines

Adding and customizing elements

Images

Galleries

Videos

Documents and files

Adding files and media

Working with elements

Using effects and animation

Sharing and promoting your site

Adding advanced elements

Getting Started

Mobile Tools

Pages on Mobile

Background on Mobile

Mobile Site Layout

Site Menu on Mobile

Text on Mobile

Media on Mobile

Other Elements on Mobile

Troubleshooting

Building a mobile site

Troubleshooting your Editor site

Using the Wix Editor

Using your site dashboard

Site management

Managing roles and permissions

Managing your site

Getting started with AI

Using AI to create & manage your site

Using AI to set up your business

AI tools

Media Manager basics

Uploading media

Purchasing media

Managing media

Media issues

Adding and managing your media

Using the Pro Gallery

Editing images (Wix Photo Studio)

Managing your media

Setting up your multilingual site

Translating your site

Managing your languages

SEO in Wix Multilingual

Creating a multilingual site

Privacy & GDPR

About Accessibility

Making your site accessible

Advanced accessibility features

Creating an accessible site

About the CMS (Content Management System)

Managing CMS collections

Connecting CMS collection content to your site

Working with dynamic pages and the CMS

Connecting user input elements to the CMS

Using CMS with other Wix products

Advanced CMS features

Wix for developers

Test Sites

SSO Logins

Wix Blocks

Advanced features

Learn how to create a site and manage its content with our intuitive editors. Know how to protect visitors' privacy and make sites compliant with accessibility laws.

Creating your site

Design and manage your site using intuitive Wix features.

Changing your account settings

Sign in issues

Managing your account

Upgrading to a Premium plan

Billing for Premium Plans

Billing for Domains

Billing for Google Workspace Business Emails

Managing your subscriptions

Charges, payments and tax

Invoices for Wix services

Using vouchers and promotions

Billing & premium subscriptions

Review your account settings, manage your subscriptions and plans and understand your invoices.

Account & billing

Manage subscriptions, plans and invoices.

Managing your site with the Wix app

Mobile apps basics

Customizing your own mobile app

Managing your own mobile app

Submitting your mobile app for approval

Building your own mobile app

Customizing your site on the Wix member apps

Managing your site on the Wix member apps

Using mobile apps as a member

Using the Wix member apps

Mobile apps for your customers

Use our mobile apps to run your business efficiently on the go and set up a dedicated app for your site members to stay in touch. 

Using the Wix mobile apps

Run your business and connect with members.

Domain basics

Wix domains

Domains purchased elsewhere

Transferring domains

Managing domains

Troubleshooting domains

Follow our step-by step guides to learn how to purchase, connect or transfer a domain for your site, and find out how to keep your site’s data secure.

Connecting a domain

Learn to purchase, connect or transfer a domain to your site.

Setting up your store

Managing products and categories

Setting up shipping & fulfillment

Setting up payment and checkout

Designing your store

Managing your orders

Managing store inventory

Managing the Members Area

Managing store emails

Promoting stores sales

Dropshipping with Wix Stores

Setting up sales channels

Using the Wix app for Wix Stores

Wix Stores

Setting up Wix Bookings

Creating your services

Managing your staff

Managing your calendar & bookings

Wix Bookings

Business solutions & apps

Get tools to grow your business and web presence. Find the right tools for your specific needs, set up online payments and keep track of your site's analytics.

Managing your business

Get tools to grow your business and web presence.

Live site issues