Performing a Traceroute for Live Site Issues

2 min read
If you are experiencing difficulties viewing your live site, one of our Customer Care experts might ask you to perform a traceroute to determine exactly where the connection issue occurs. 
Choose your operating system and follow the steps below.
  1. Right-click the Start menu and select Run.
  2. Type cmd, and then click OK.
  1. Enter your domain in the cmd window: 
    • If you have a domain connected to your site: Type tracert (replace with your own domain name).
    • If you have a free site: Type tracert (replace username with your own username).
  2. Press Enter.
  3. Take a screenshot of the information.
  4. Send your screenshot to Wix Customer Care

Did this help?