As a Wix Channel partner, you can provide your small and medium-size business customers with a complete online presence using Wix's site creation and management tools.Your Channels dashboard is a tail...

Wix Channels: Dashboard Overview

<div data-component-type="text"><div>As a Wix Channel partner, you can provide your small and medium-size business customers with a complete online presence using Wix's site creation and management tools.</div></div><div data-component-type="text"><div>Your Channels dashboard is a tailored management hub where you can access your customers’ sites, track Customer Care tickets, manage premium subscriptions and manage team access to sites.</div></div><div data-component-type="text"><div>Having all of this important information in one place helps support your sales and fulfillment teams to work efficiently and at scale.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="organize-all-sites-from-one-dashboard" level="3">Organize all sites from one dashboard</h2></div><div data-component-type="text"><div>Stay in control and keep track of all of your clients' sites. You can sort and filter thousands of sites from your site list, and save filtered views for easy access. You can also customize, filter, and export reports.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Saving filtered views:</div><div class="info-content"><div>Click <strong>Save View</strong> when in a filtered view to add a shortcut for future reference. You can return to the filtered view at any time once it's saved.</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/02/22/d713bf4e-7e3b-47a4-9dcd-4f658b5189d0/d026e377-9c53-4566-87fd-1ef7365277ad.png" alt="A screenshot of the site list in the Wix Channels Dashboard." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="access-your-customer-care-tickets" level="3">Access your Customer Care tickets</h2></div><div data-component-type="text"><div>Track all of your Customer Care tickets in one place, and save time by browsing previous solutions to customer interactions.</div></div><div data-component-type="text"><div>From this dedicated tab, you can view your team's entire Customer Care history log, including issues raised by any of your team members. You can view all open and closed tickets for a comprehensive overview of ticket statuses and resolutions.</div></div><div data-component-type="text"><div>Utilize search and filters to pinpoint your needs, and submit new Customer Care tickets directly from your dashboard for any site assistance. You can also submit new Care tickets on behalf of your customers.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/02/22/8e6b23db-a0cb-4c10-8f63-db46a3492171/376079c0-a560-42b0-80b6-fe9e48031d86.png" alt="A screenshot of the Customer Care tickets section of the Wix Channels dashboard. The filter options are displayed." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="manage-your-premium-subscriptions" level="3">Manage your premium subscriptions</h2></div><div data-component-type="text"><div>You can view and manage all premium subscriptions or paid services that you have purchased for your clients' sites. You can also view invoices, and information about refunds.</div></div><div data-component-type="text"><div>See at a glance which subscriptions are up for renewal, which ones are not currently assigned to a site, and which ones need their payment information updated. You can also upgrade or cancel subscriptions from your dashboard.</div></div><div data-component-type="text"><div>Find exactly what you're looking for by searching by site or subscription type. You can filter by date, site, status, or payment method, and export your results in CSV format.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/02/22/ad957cd1-642e-413e-bf4c-61a1dae4b1f0/42275e58-0bac-4cb2-bcbb-65fca858036d.png" alt="An image of the Premium Subscriptions section of the Wix Channels dashboard." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="manage-your-domains" level="3">Manage your domains</h2></div><div data-component-type="text"><div>Manage, connect and transfer domains for any site your team manages on behalf of your clients.</div></div><div data-component-type="text"><div>View all domains connected to each site, and quickly access domain management and connection information.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/02/28/dae65720-0d3d-4db9-a846-1e124f9af0d1/0967b041-c014-4dd4-b4e6-5b03250bb30f.png" alt="A screenshot of the Domains section of the Channels Dashboard." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="manage-your-team" level="3">Manage your team</h2></div><div data-component-type="text"><div>Add teammates to your Wix Channels account and assign them different roles, permissions, and access levels. Choose which sites and site folders each of your teammates can access.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2023/12/14/2697e8b1-ebc7-43a9-ad2a-675d5e092a8f/9184bb55-323e-44db-a4ce-6eb3a8d035fb.png" alt="A screenshot of the Team Management tab showing two team members, their account roles, and their names and emails." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="use-sso-and-scim" level="3">Use SSO and SCIM</h2></div><div data-component-type="text"><div>Control staff access to your dashboard with SCIM settings. Use enhanced authentication with Single Sign-On (SSO) to let employees and clients log in with their Wix credentials using the Open ID Connect protocol.</div></div><div data-component-type="text"><div>This kind of login can be used by employees or clients to access several related, yet independent, online platforms.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/02/22/4932a5da-5bac-4722-ac5c-f38c258d18bc/117c71bf-31e9-464b-8ec1-189e7d08e26c.png" alt="A screenshot of the SCIM settings section of an account. It shows default role management and role assignment options." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="build-customer-functionality-with-api-access" level="3">Build customer functionality with API access</h2></div><div data-component-type="text"><div>Access your data to build custom functionality and connect with third-party services. You can keep your data secure by only sharing keys with trusted team members. Use API keys to access your orders, products, events data and more.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Learn more about: </div><div class="info-content"><div><a data-composite="true" href="https://dev.wix.com/docs/rest/articles/getting-started/api-keys" target="_blank">Creating and using API keys</a>.</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/03/01/d24efbbb-fdae-435d-81e9-5e8169040ace/5072575f-8e6a-4836-b3b9-acc7d5b6a042.jpg" alt="A screenshot of the API keys section of the Wix Channels Dashboard." /></div></div>

Are you looking to save time and streamline your site creation process? Create custom templates from your Channels dashboard to optimize your workflow.With custom templates, you can create fully custo...

Wix Channels: Creating and Using Custom Templates

<div data-component-type="text"><div>Are you looking to save time and streamline your site creation process? Create custom templates from your Channels dashboard to optimize your workflow.</div></div><div data-component-type="text"><div>With custom templates, you can create fully customized sites and transform them into reusable templates, eliminating the need to start from scratch with each site. This powerful tool allows you to focus on delivering exceptional results while saving time.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/06/26/0baa9a4a-b5d4-4643-b5df-6a68bdfcf677/2ab0b9a6-c5cf-4326-8fa3-b58de26a3c0b.png" alt="A screenshot showing the Custom Templates tab in the side bar of the Wix Channels dashboard." /></div></div><div data-component-type="text"><div>Start by creating your perfect Wix site. Customize the layout, design and apps to align with your vision. Then, save it as a template. For future projects, just choose the template you want to start with and then customize it based on each customer's requirements.</div></div><div data-component-type="text"><div>Templates can be created for sites built on the Wix Editor or sites built with Wix Studio. Depending on your account, not all Channels Dashboards will see Wix Studio as an option.  </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="creating-a-custom-template" level="3">Creating a custom template</h2></div><div data-component-type="text"><div>To create a custom template, you have two options: choose an existing site in your dashboard, or create a new template from scratch.</div></div><div data-component-type="text"><div>Creating a template from an existing site allows you to transform the site into a reusable template for future projects. You need to have at least one site in your dashboard for it to become available to use as a template.</div></div><div data-component-type="text"><div>If you're creating a template from scratch, you can proceed without any existing sites in your workspace.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/05/13/032f553e-7938-4748-9c80-0e1ae8b8330f/43b714a3-08ab-46d9-9726-1f37de11f902.png" alt="A screenshot showing the Custom Templates button being clicked in the Wix Channels Dashboard." /></div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>Some content is not copied over when you make your site a template. See <a data-composite="true" href="https://support.wix.com/en/article/wix-channels-creating-and-using-custom-templates#faqs" target="">the FAQ section</a> for more information. </div></div></div></div><div data-component-type="heading"><h2 id="from-an-existing-site" level="4">From an existing site</h2></div><div data-component-type="text"><ol>
  <li>Go to <strong>Custom Templates</strong> in your Channels dashboard.</li>  <li>Click <strong>+</strong> <strong>Create </strong><strong>Custom</strong><strong> Template</strong> at the top right.</li>  <li>Choose one of your sites to use for the template.</li>  <li>Click <strong>Continue</strong>.</li>  <li>Enter a name for your custom template and click <strong>Create Template</strong>.</li></ol></div><div data-component-type="heading"><h2 id="from-scratch" level="4">From scratch</h2></div><div data-component-type="text"><ol>
  <li>Go to <strong>Custom Templates</strong> in your Channels dashboard.</li>  <li>Click <strong>+</strong> <strong>Create Custom Template</strong> at the top right.</li>  <li>At the bottom of your list of sites, click <strong>Create a new site instead</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/05/13/0122633e-783e-412f-b0be-e1871be6e338/ce36928b-80b5-42ce-b849-782af512ad99.png" alt="A screenshot showing the option to create a new site for a custom template in Wix Channels Dashboard." /></div></div><div data-component-type="text"><ol>
  <li>Build a site to create your template.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="using-a-custom-template-to-build-a-site" level="3">Using a custom template to build a site</h2></div><div data-component-type="text"><div>When starting to work on a site for a new project, choose which template you want to use and start customizing it to suit your needs. </div></div><div data-component-type="heading"><h2 id="" level="4">To use a custom template to build a site:</h2></div><div data-component-type="text"><ol>
  <li>Go to <strong>Custom Templates</strong> in your Channels dashboard.</li>  <li>Hover over the relevant template and click <strong>Create site</strong> to build a new site with it.</li>  <li>Build your site in the editor.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/05/09/9dc1d668-b504-43d9-bda1-15b9958402cf/46521ef4-9690-42e1-8f35-374b35db76ed.png" alt="A screenshot showing the Create Site button in Custom Templates." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>You can also create a site directly from your Sites page on the dashboard. Just go to your Sites page, click the <strong>Create New Site</strong> button, and choose one of the template options. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="organizing-your-custom-templates" level="3">Organizing your custom templates</h2></div><div data-component-type="text"><div>Quickly find the template you need from the search bar on your <strong>Custom Templates</strong> page. You can search for specific templates based on their name and create a new site with only a few clicks. </div></div><div data-component-type="text"><div>You can also keep your templates organized by assigning categories to them. Your categories will show up in the <strong>Category</strong> column of your <strong>Custom Templates</strong> page. You can filter your templates based on the categories you've assigned so you only see the templates you need.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/11/28/1d1d14f4-783d-41e8-854f-3140c75a58c3/092ddd0e-ffb8-4dd9-86e9-8113dc540705.png" alt="A screenshot of the Custom Templates page in the Wix Channels Dashboard showing template organization by category." /></div></div><div data-component-type="heading"><h2 id="" level="4">To assign a category to a custom template:</h2></div><div data-component-type="text"><ol>
  <li>Go to <strong>Custom Templates</strong> in your Channels dashboard.</li>  <li>Select the checkbox(es) next to the relevant template(s). </li>  <li>Click <strong>Assign Category</strong> at the top of the page.</li>  <li>Click <strong>Assign</strong> next to the relevant categories.<br />
<strong>Tip:</strong> If you don't have any categories yet, create one by clicking <strong>+ Create Category</strong>. </li>  <li>Click <strong>Close</strong> when you're finished assigning categories to your templates.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div>You can quickly assign a category to a single site. Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/df73d4e5-2347-40cf-85a3-db0f959b301f/2023/06/22/018ff4ab-6e76-4037-97a6-dc7fdaca6f60/d1729272-dfe6-4588-9801-1493189c3cb7.png" /> next to the template you want to assign a category to, and choose <strong>Assign category</strong>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click on a question below to learn more about custom templates in Wix Channels.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I create custom templates for different types of projects?</h4><div class="collapsible-content"><div>A great way to use custom templates is to create generic templates that you can use for one type of customer or project. </div><div><br /></div><div>For example, you can create an eCommerce template and then you can use it as a foundation for any customer that needs an eCommerce site. This streamlines the process of creating sites, saving you time and providing your team with a great starting point to build sites efficiently.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I edit a custom template?</h4><div class="collapsible-content"><div>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/df73d4e5-2347-40cf-85a3-db0f959b301f/2023/06/22/018ff4ab-6e76-4037-97a6-dc7fdaca6f60/d1729272-dfe6-4588-9801-1493189c3cb7.png" /> on a template, then <strong>Edit template </strong>to make changes to it. When editing a template, you're making changes only to the template itself. It does not affect any site using the template or the original site you based it on.</div><div><br /></div><div>If you want to keep the original template as well, we recommend that you first duplicate the template, edit it with the changes you want, and then save it as a new template.</div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/df73d4e5-2347-40cf-85a3-db0f959b301f/2024/04/21/470cac5e-4d65-4715-a5c8-c73fb72c4dca/50a56d34-5a21-400f-b5ab-c5085c328425.png" alt="A screenshot of clicking more actions on a template and then Edit template." /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is there a limit to the number of templates I can make?</h4><div class="collapsible-content"><div>There is no limit to the number of templates you can have in a workspace.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What information is not copied over when I turn a site into a template?</h4><div class="collapsible-content"><div>The following content is not copied over to your custom template:</div><ul>
  <li>Store orders and invoices</li>  <li>Contacts and email campaigns</li>  <li>Settings for third-party apps</li>  <li>Velo by Wix: 
    <ul>
      <li>Secrets stored in your <a data-composite="true" href="https://support.wix.com/en/article/velo-working-with-the-secrets-manager" target="">Secrets Manager</a>. </li>      <li>Any elements that were hidden require <a data-composite="true" href="https://support.wix.com/en/article/enabling-velo" target="">enabling Velo</a> in your new site. </li>    </ul>  </li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I see which sites have been created using a template? </h4><div class="collapsible-content"><div>Yes, you can. Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/df73d4e5-2347-40cf-85a3-db0f959b301f/2023/06/22/018ff4ab-6e76-4037-97a6-dc7fdaca6f60/d1729272-dfe6-4588-9801-1493189c3cb7.png" /> next to the template, then click <strong>View template details. </strong>You'll be able to view all of the published sites that have been created using that specific template. </div></div></div></div>

Enhance collaboration with your business customers by sharing the latest version of their site and gathering direct feedback. Your clients can add comments to specific areas, so you know exactly what ...

Wix Channels: Getting Client Feedback

<div data-component-type="text"><div>Enhance collaboration with your business customers by sharing the latest version of their site and gathering direct feedback. Your clients can add comments to specific areas, so you know exactly what each comment is about. Review their feedback, respond, and resolve comments while working on their site.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/11/11/4e0293f6-024f-41ee-930c-2ba9c373f64b/6600cc9b-079f-48d1-b41c-fa0994bed408.png" alt="A screenshot of the client feedback feature in a Wix Channels dashboard." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="sharing-a-site-for-client-feedback" level="3">Sharing a site for client feedback</h2></div><div data-component-type="text"><div>Share the latest version of a site with your client for their direct review and feedback. Each site has a unique link you can share, so your customers can view their site and add comments wherever relevant.</div></div><div data-component-type="heading"><h2 id="" level="4">To get client feedback:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://users.wix.com/login/select-workspace?redirect_to=https://manage.wix.com/studio/client-feedback?referralInfo=sidebar&amp;viewId=all-items-view" target="_blank">Go to Client Feedback</a> in your Channels dashboard.</li>  <li>Click + <strong>Get Feedback</strong> at the top right.</li>  <li>Choose the site to send for feedback and click <strong>Continue</strong>.</li>  <li>Enter the name or email address of each person you want to get feedback from.  </li>  <li>(Optional) Enter a message your customer will see when they receive the invite.<br />
<strong>Tip: </strong>Click <strong>Copy Link</strong> next to the shareable link to send it on your own. The shareable link URL is valid for 2 weeks.</li>  <li>Click <strong>Send</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/11/11/b1f9970b-072a-4d83-bd45-7e315faa9512/039c3197-ebe9-4511-83db-aec9851af88a.png" alt="A screenshot of the Get Feedback request to share a site with a customer in Wix Channels." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="getting-client-feedback-on-a-site" level="3">Getting client feedback on a site</h2></div><div data-component-type="text"><div>When customers are invited to provide feedback, they see the last saved version of their site without needing to log in to Wix. They can add comments directly to specific areas they're referring to, so you know exactly what each comment is about.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Share the instructions below with your client to help them access the site and leave feedback.</div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To add comments (for clients):</h2></div><div data-component-type="text"><ol>
  <li>Access the Get Client Feedback app in a desktop browser (not from a mobile device):
    <ul>
      <li><strong>From the email: </strong>Click <strong>View Site</strong> from the invite email titled: <em>&quot;You're invited to give feedback on the [site name] website&quot;</em></li>      <li><strong>From the shareable link:</strong> In your browser, enter the URL you received. </li>    </ul>  </li>  <li>Browse through the site to review it.<br />
<strong>Note:</strong> Choose the display type at the top, such as mobile or desktop.</li>  <li>Leave a comment:
    <ol>
      <li>Click <strong>+ Add Comments</strong> at the top-right.</li>      <li>Click the <strong>Comment </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2021/05/09/a44e94ed-e10d-4b36-a2a0-c97be71ac5de/e2bf44fc-d839-4bee-9b73-baeab602c6d7.png" /> and drag it to the area you're commenting about. <br />
<strong>Note:</strong> If you're not logged in to Wix, enter your name in the <strong>Your Name</strong> field. Add your email address in the <strong>Your Email</strong> field to receive notifications for new replies on your comments.</li>      <li>Enter your comment in the <strong>Add your comment</strong> field.</li>      <li>Click <strong>Post</strong>.  </li>    </ol>  </li>  <li>(Optional) Repeat step 3 to add more comments. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/11/11/ad3a3212-6ac0-47c6-a8ab-360544568d63/0b4a1ee0-86b6-4137-bf21-978523701a93.png" alt="A screenshot of a client leaving feedback on a site for Wix Channels." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="reviewing-client-feedback" level="3">Reviewing client feedback</h2></div><div data-component-type="text"><div>Efficiently handle all feedback received from your customers. Receive notifications when they leave comments via email and your Wix Channels dashboard so you can address them quickly. Both of these notifications lead directly to the comment so you can review, reply and resolve it once you're done. </div></div><div data-component-type="heading"><h2 id="" level="4">To review client feedback:</h2></div><div data-component-type="text"><ol>
  <li>Go to your client's feedback:
    <ul>
      <li><strong>From the notification email: </strong>Click <strong>View Feedback</strong> in<strong> </strong>the email titled &quot;<em>You got feedback on the [site name] website</em>&quot;. </li>      <li><strong>From your Channels dashboard:</strong> <a data-composite="true" href="https://users.wix.com/login/select-workspace?redirect_to=https://manage.wix.com/studio/client-feedback?referralInfo=sidebar&amp;viewId=all-items-view" target="_blank">Go to Client Feedback</a>, hover over the site and click <strong>View Feedback</strong>.</li>    </ul>  </li>  <li>Review your client's comments on the right side of the page. <br />
<strong>Tip: </strong>Click <strong>Copy Link</strong> at the bottom of the comments panel to share the site link with your clients.</li>  <li>Click <strong>Take Me There </strong>next to a comment to view its location. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/df73d4e5-2347-40cf-85a3-db0f959b301f/2024/02/08/54b50424-e91c-411d-aca0-3bcd7f197c0d/cbda144d-c819-4894-bb33-5df86031851f.png" alt="A screenshot of getting client feedback and seeing the open comments on the site." /></div></div><div data-component-type="text"><ol>
  <li>Enter a reply and click <strong>Reply </strong>to respond to the comment. </li>  <li>(Optional) Hover over the comment and click <strong>Resolve </strong>to mark it as done.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="managing-client-feedback" level="3">Managing client feedback</h2></div><div data-component-type="text"><div>Access all client feedback in the <a data-composite="true" href="https://users.wix.com/login/select-workspace?redirect_to=https://manage.wix.com/studio/client-feedback?referralInfo=sidebar&amp;viewId=all-items-view" target="_blank">Client Feedback</a> tab of your Channels dashboard. There, you can view open threads per site, explore your customer's comments, and send additional feedback requests. Gain an overview of sites with open threads, latest feedback received, and resolved feedback. Use the filter to track and manage your client feedback efficiently with actionable insights.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/df73d4e5-2347-40cf-85a3-db0f959b301f/2024/02/20/73fc5f59-4cb9-4e19-acd6-2fb4f7ba1f66/48bc3b77-3e1b-4ad2-816a-1aea4289123a.png" alt="A screenshot of the Client Feedback tab and using the client feedback filter." /></div></div>

How to begin

Choosing a template 

Hiring a professional to build your site

Use Wix to build your site and business. Try our AI tools to create a site, customize our templates or hire a professional to create or enhance your web presence.

Getting started

Learn how to use Wix to build your site and business.

Wix Editor basics

Using the Editor tools

Your site's layout

Strips and columns

Structuring your site

Designing your site

Pages

Menus

Managing pages and menus

Text

Buttons

Containers and boxes

Slideshows

Shapes and lines

Adding and customizing elements

Images

Galleries

Videos

Documents and files

Adding files and media

Working with elements

Using effects and animation

Sharing and promoting your site

Adding advanced elements

Getting Started

Mobile Tools

Pages on Mobile

Background on Mobile

Mobile Site Layout

Site Menu on Mobile

Text on Mobile

Media on Mobile

Other Elements on Mobile

Troubleshooting

Building a mobile site

Troubleshooting your Editor site

Using the Wix Editor

Using your site dashboard

Site management

Managing roles and permissions

Managing your site

Getting started with AI

Using AI to create & manage your site

Using AI to set up your business

AI tools

Media Manager basics

Uploading media

Purchasing media

Managing media

Media issues

Adding and managing your media

Using the Pro Gallery

Editing images (Wix Photo Studio)

Managing your media

Setting up your multilingual site

Translating your site

Managing your languages

SEO in Wix Multilingual

Creating a multilingual site

Privacy & GDPR

About Accessibility

Making your site accessible

Advanced accessibility features

Creating an accessible site

About the CMS (Content Management System)

Managing CMS collections

Connecting CMS collection content to your site

Working with dynamic pages and the CMS

Connecting user input elements to the CMS

Using CMS with other Wix products

Advanced CMS features

Wix for developers

Test Sites

SSO Logins

Wix Blocks

Advanced features

Learn how to create a site and manage its content with our intuitive editors. Know how to protect visitors' privacy and make sites compliant with accessibility laws.

Creating your site

Design and manage your site using intuitive Wix features.

Changing your account settings

Sign in issues

Managing your account

Upgrading to a Premium plan

Billing for Premium Plans

Billing for Domains

Billing for Google Workspace Business Emails

Managing your subscriptions

Charges, payments and tax

Invoices for Wix services

Using vouchers and promotions

Billing & premium subscriptions

Review your account settings, manage your subscriptions and plans and understand your invoices.

Account & billing

Manage subscriptions, plans and invoices.

Managing your site with the Wix app

Mobile apps basics

Customizing your own mobile app

Managing your own mobile app

Submitting your mobile app for approval

Building your own mobile app

Customizing your site on the Wix member apps

Managing your site on the Wix member apps

Using mobile apps as a member

Using the Wix member apps

Mobile apps for your customers

Use our mobile apps to run your business efficiently on the go and set up a dedicated app for your site members to stay in touch. 

Using the Wix mobile apps

Run your business and connect with members.

Domain basics

Wix domains

Domains purchased elsewhere

Transferring domains

Managing domains

Troubleshooting domains

Follow our step-by step guides to learn how to purchase, connect or transfer a domain for your site, and find out how to keep your site’s data secure.

Connecting a domain

Learn to purchase, connect or transfer a domain to your site.

Setting up your store

Managing products and categories

Setting up shipping & fulfillment

Setting up payment and checkout

Designing your store

Managing your orders

Managing store inventory

Managing the Members Area

Managing store emails

Promoting stores sales

Dropshipping with Wix Stores

Setting up sales channels

Using the Wix app for Wix Stores

Wix Stores

Setting up Wix Bookings

Creating your services

Managing your staff

Managing your calendar & bookings

Memberships, packages & payments

Customizing Wix Bookings pages

Emails, SMS, and promotions

Using the Wix app to manage your bookings

Video conferencing with Wix Bookings

Fit by Wix

Wix Bookings

Setting up Wix Events

Creating your event

Designing Wix Events

Managing your events

Managing your guests

Selling event tickets

Promoting your event

Using the Wix app for Wix Events

Check-in by Wix for Events

Wix Events

Setting up Pricing Plans

Creating your plans

Designing your plans pages

Selling Pricing Plans

Managing purchased plans

Using the Wix app for Pricing Plans

Wix Pricing  Plans

Setting up your restaurant

Creating Wix Restaurants menus (NEW)

Taking online orders (NEW)

Table reservations

Creating your Wix Restaurants menu

Taking online orders

Using the Wix  app to manage your restaurant

Wix Restaurants

Setting up Photo Albums

Selling with Photo Albums Store

Setting up Art Store

Selling with Art Store

Wix Photography

Setting up Online Programs

Managing program participants

Using the Wix app for Online Programs

Wix Online Programs

Wix Portfolio

Getting started with Wix Video

Adding videos & channels 

Changing your Wix Video settings

Selling & renting your videos

Live streaming your videos

Upgrading Wix Video

Wix Video

Wix Audio elements

Wix Audio

Business solutions & apps

Get tools to grow your business and web presence. Find the right tools for your specific needs, set up online payments and keep track of your site's analytics.

Managing your business

Get tools to grow your business and web presence.

Studio, Partners & Enterprise

Wix Studio

Enterprise Solution

Wix Channels