Issues Connecting To Facebook Pixel & Facebook Ads

Wix Studio: Clicking on Conversation in Other Workspace Chat Leads to 404 Page

Wix Studio: No Push Notification about User Reply in Partner Dashboard

When importing npm packages and using them in your code in Wix IDE, linter errors might appear for the valid code. These errors are only a UI effect which doesn't affect the code itself.

Wix Studio: Linter Errors Appear for a Valid Code when using npm Packages

<div data-component-type="text"><div>When importing npm packages and using them in your code in Wix IDE, linter errors might appear for the valid code. These errors are only a UI effect which doesn't affect the code itself.</div></div>

At the moment, the buttons from the Styled section in the add panel, as well as horizontal site menu presets do not have a Scale Proportionally option in their Responsive behavior settings.

Wix Studio: Some Buttons and Menus do not Scale Proportionally

<div data-component-type="text"><div>At the moment, the buttons from the Styled section in the add panel, as well as horizontal site menu presets do not have a Scale Proportionally option in their Responsive behavior settings.</div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/ed5c517e-38f7-4bd8-82fe-9b0fb9e1a9bc/2023/08/03/be6f48d4-6e55-400c-936d-e0439606b16b/7b252657-ba7a-4a1b-9d33-a38b27a35ada.png" /></div></div>

Wix Studio: Design Presets Are Not Displayed in Side Panel for Single Pricing Plan Widget

We're aware of the issue with characters being misplaced on Mobile Menu Layout.
The issue occurs if special characters are added.

We are currently gathering more information in order to reach a solut...

Characters Misplaced on Mobile Menu Layout (Includes Workaround)

<div data-component-type="text"><div>We're aware of the issue with characters being misplaced on Mobile Menu Layout.<br />
The issue occurs if special characters are added.<br />
<br />
We are currently gathering more information in order to reach a solution.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">In the meantime, you can fix it by following these steps:</div><div class="info-content"><div>Change menu alignment to left - switch back to Centered</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/0edd40cf-6231-4a87-913e-b46fa1b1f1df/2022/04/14/b50026f4-12c5-4fb2-b1d2-73904d216a55/3e9953e0-fea4-4e8f-a969-03f4b0a87dd5.gif" /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">OR:</div><div class="info-content"><div>Switch the submenu arrow alignment to Right</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/0edd40cf-6231-4a87-913e-b46fa1b1f1df/2022/04/14/d2e0892c-80bd-4971-85e8-f57ce62b1635/fc8f7dca-7867-46cc-bf2b-8d7808bb9fac.gif" /></div></div>

We're aware of the issue and are currently gathering more information regarding this matter.Meanwhile, please use following workaround:1. If Member Signup tab is missing, set a page permission to Memb...

"Custom Signup" Popup Appears on Live Site Only (Includes Workaround)

"Custom Signup" Lightbox Appears on Live Site Only (Includes Workaround)

<div data-component-type="text"><div>We're aware of the issue and are currently gathering more information regarding this matter.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Meanwhile, please use following workaround:</div><div class="info-content"><div>1. If Member Signup tab is missing, set a page permission to Members Only (so the member signup tab will be available).</div><div>2. Go to Member Signup Tab and Delete Custom Form. </div><div>3. Save and Publish the Site.</div></div></div></div>

We are aware that some of our users have experienced an issue where their client is charged for shipping when the pickup option is selected in Wix Stores. We're aware of the issue and are currently ga...

Client is Charged for Shipping When Pickup Option is Selected in Checkout (Includes Workaround)

<div data-component-type="text"><div>We are aware that some of our users have experienced an issue where their client is charged for shipping when the pickup option is selected in Wix Stores. We're aware of the issue and are currently gathering more information regarding this matter.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">In the meantime, please use the following workaround to fix the issue:</div><div class="info-content"><div>1. Manually enter pickup address in a respective shipping rule</div><div>2. Change the address in Business Info, so it is a valid address</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/0edd40cf-6231-4a87-913e-b46fa1b1f1df/2022/08/08/59d76ded-db60-475f-93bd-c15eb41d8770/df25b21c-37da-4977-a42e-c2c5c4b0f913.jpg" /></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/0edd40cf-6231-4a87-913e-b46fa1b1f1df/2022/08/08/9796161b-1ceb-4ca5-a757-69eb0e448f34/184863d0-b8eb-4bf5-be1f-276c5ec85a23.jpg" /></div></div>

We're aware of the issue and are currently gathering more information regarding this matter.Meanwhile, you can do the following to resolve the issue:The font displayed on mobile for product options is...

Product Page: Font for Options is Different on Mobile (Includes Workaround)

<div data-component-type="text"><div>We're aware of the issue and are currently gathering more information regarding this matter.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Meanwhile, you can do the following to resolve the issue:</div><div class="info-content"><div>The font displayed on mobile for product options is currently taken from your site’s Paragraph 2 style instead of from your design selections. </div><div><br />
To fix this, you can edit the Paragraph 2 style in the theme manager.</div></div></div></div>

We're aware of the issue and are currently gathering more information regarding this matter.Meanwhile, as a workaround, please use one of the following options:1. Increase image width2. Set spacing to...

Product Widget: Product Image Isn't Properly Resized on Mobile (Includes Workaround)

<div data-component-type="text"><div>We're aware of the issue and are currently gathering more information regarding this matter.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Meanwhile, as a workaround, please use one of the following options:</div><div class="info-content"><div>1. Increase image width</div><div>2. Set spacing to 0%</div></div></div></div>

We're aware of the issue and are currently gathering more information regarding this matter.Meanwhile, please use the following workaround:1. Open the Layers panel.2. Locate the corrupted form.3. Dele...

Wix Form Continuously Loads but Never Renders in Editor/Live Site (Includes Workaround)

<div data-component-type="text"><div>We're aware of the issue and are currently gathering more information regarding this matter.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Meanwhile, please use the following workaround:</div><div class="info-content"><div>1. Open the Layers panel.</div><div>2. Locate the corrupted form.</div><div>3. Delete the form. </div><div>4. Save your site.</div><div>5. Re-add the form if needed.</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/0edd40cf-6231-4a87-913e-b46fa1b1f1df/2022/08/04/a0a0c183-0cd1-4832-a4d1-76323f298ff1/67b577f4-07b2-4ece-9345-f35a8f68dab6.gif" /></div></div><div data-component-type="text"><div>Additionally, if you are using the Safari browser, please update it to the <a data-composite="true" href="https://support.apple.com/en-us/HT201541" target="_blank">latest version</a> by updating your macOS or you can try using another browser such as Google Chrome or FireFox.</div></div>

Currently some users are experiencing an issue where their notifications are sent from the default site name rather than from their domain name. We're aware of the issue and are currently gathering mo...

Notifications Sent from the Default Site Name (Includes Workaround)

<div data-component-type="text"><div>Currently some users are experiencing an issue where their notifications are sent from the default site name rather than from their domain name. We're aware of the issue and are currently gathering more information regarding this matter.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">In the meantime, you can do the following to resolve the issue:</div><div class="info-content"><ol>
  <li>Un-assign your domain.</li>  <li>Rename your site.</li>  <li>Assign your domain back to the site.</li></ol></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/0edd40cf-6231-4a87-913e-b46fa1b1f1df/2022/08/08/e229533e-9c7b-47bf-ba8c-5e864fbb1e36/ff8e6e58-f038-43fc-8217-875d04472da6.gif" /></div></div>

Currently, some members are experiencing an issue where they are unable to receive site member related emails, such as password reset emails. This happens if they are using Outlook or Office 365. The ...

Site Members Not Receiving Emails to Outlook and Office 365 (Includes Workaround)

<div data-component-type="text"><div>Currently, some members are experiencing an issue where they are unable to receive site member related emails, such as password reset emails. This happens if they are using Outlook or Office 365. </div><div><br /></div><div>The emails are being sent successfully on our end. However, Outlook/Office365 is often quarantining emails sent from the site-member.com domain, so the emails might be sent to their quarantine folder.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Meanwhile, your members with this issue can use the following workaround to fix it:</div><div class="info-content"><ol>
  <li>Add the following email domain (<strong>site-members.com</strong>) to your safe-senders list by following the instructions outlined <a data-composite="true" href="https://support.microsoft.com/en-us/office/block-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46" target="">here</a>. </li>  <li>Choose which applies:
    <ul>
      <li><strong>For Premium Outlook users: </strong>Check your quarantine folder for the email(s) by following the procedures found in <a data-composite="true" href="https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/quarantine-end-user?view=o365-worldwide" target="">this article</a>.</li>      <li><strong>Non-Premium Outlook users:</strong> <a data-composite="true" href="https://support.microsoft.com/en-us/contactus" target="">Contact Outlook directly</a> via email, as they do not have access to the quarantine folder.</li>    </ul>  </li></ol></div></div></div>

We are aware that in rare cases thin gaps may appear across images and backgrounds on mobile live site. It may look similar to this:We're are currently gathering more information regarding this matter...

Thin White Line Appears Across Images on iPhone (Includes Workaround)

<div data-component-type="text"><div>We are aware that in rare cases thin gaps may appear across images and backgrounds on mobile live site. It may look similar to this:</div></div><div data-component-type="text"><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/ed5c517e-38f7-4bd8-82fe-9b0fb9e1a9bc/2023/07/14/3a3ed175-596a-4998-a8e8-74705c45ee6a/bda3ba42-cbe8-45f2-b705-b2fac397d463.png" /></div></div><div data-component-type="text"><div>We're are currently gathering more information regarding this matter.</div></div><div data-component-type="text"><div>So far, we discovered that <strong>this impacts only Safari versions 16 and above on mobile browsers</strong>, and this is a rendering issue on Apple's end. A bug report has been opened to the Safari development team, and we are waiting for a solution.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">In the meantime, you may try the following steps, that helped resolve the issue for some users:</div><div class="info-content"><div>1. Go to your mobile Editor.<br />
2. <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-hidden-elements-in-your-mobile-editor" target="_blank">Hide</a> all components within the site header.<br />
3. Un-hide them again.<br />
4. If necessary, adjust the header layout back to your preferred design.<br />
5. Publish the site.</div></div></div></div><div data-component-type="text"><div>Should the above steps not help in resolving the problem on your site, please reach out to our Customer Care team, and we will try to find an alternative solution.</div></div>

We're aware of an issue where standalone forms are not being submitted if they have a Signature field. We are currently gathering more information regarding this matter.Meanwhile, you can use one of t...

Unable to Submit Standalone Forms Containing Signature Fields (Includes Workaround)

<div data-component-type="text"><div>We're aware of an issue where standalone forms are not being submitted if they have a Signature field. We are currently gathering more information regarding this matter.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Meanwhile, you can use one of the following workarounds:</div><div class="info-content"><ul>
  <li>Remove the Signature field in the Standalone Form<br />
or</li>  <li>Create a website form with the Signature field by doing the following:
    <ol>
      <li>Open the Editor and create a website form on a new page.</li>      <li>Add an Upload and/or Signature fields.</li>      <li>Publish your site and share the web address URL with your site visitors.<br />
</li>    </ol>  </li></ul><div>Note that adding a Signature field on a website form requires a Business Premium plan.</div></div></div></div>

We are aware that some users are experiencing issues when accessing Wix.com and Wix sites in Lebanon. Unfortunately, this issue is not imposed by Wix but by an ISP (internet service provider) block.Pl...

Wix Sites Unavailable in Lebanon

<div data-component-type="text"><div>We are aware that some users are experiencing issues when accessing Wix.com and Wix sites in Lebanon. </div><div><br /></div><div>Unfortunately, this issue is not imposed by Wix but by an <strong>ISP</strong> (internet service provider) block.</div><div><br /></div><div>Please contact your ISP for additional assistance to see why your site doesn't load on their network and forward us any relevant information they can provide regarding the block on their side.</div></div>

We are aware that some users are experiencing issues when accessing free Wix sites in Saudi Arabia. Unfortunately, this issue is not imposed by Wix but by an ISP (internet service provider) block.Plea...

Free Wix Sites Intermittently Accessible in Saudi Arabia

<div data-component-type="text"><div>We are aware that some users are experiencing issues when accessing free Wix sites in Saudi Arabia. </div><div><br /></div><div>Unfortunately, this issue is not imposed by Wix but by an <strong>ISP</strong> (internet service provider) block.</div><div><br /></div><div>Please contact your ISP for additional assistance to see why your site doesn't load on their network and forward us any relevant information they can provide regarding the block on their side.</div></div>

If you are experiencing this issue, please reach out to our Customer Care team so they can assist you with a manual fix.

Unable to Connect PayPal to Wix Hotels

<div data-component-type="text"><div>If you are experiencing this issue, please reach out to our Customer Care team so they can assist you with a manual fix.</div></div>

We are aware that a recent change to Facebook's Policy concerning their Like Button for the Web, which is affecting both the Like and Comment Widget in the EU.

As a result of this change, the widgets...

Facebook Policy Changes Affecting Facebook Like and Comment Widget in EU

<div data-component-type="text"><div>We are aware that a recent change to Facebook's Policy concerning their Like Button for the Web, which is affecting both the Like and Comment Widget in the EU.<br />
<br />
As a result of this change, the widgets will not be visible on the site unless the visitor is currently logged into their Facebook account.<br />
<br />
If you would like to read more about this change from Facebook, you can do so <a data-composite="true" href="https://developers.facebook.com/docs/plugins/like-button" target="">here</a>.</div></div>

Some sites might experience an issue with some of the text on the Wix Chat widget not appearing in the correct site language.For example, this may affect the &quot;Let's Chat&quot;, &quot;We'll reply ...

Wix Chat Text Not Translated to Site Language (Includes Workaround)

<div data-component-type="text"><div>Some sites might experience an issue with some of the text on the Wix Chat widget not appearing in the correct site language.</div><div><br /></div><div>For example, this may affect the &quot;Let's Chat&quot;, &quot;We'll reply as soon as we can&quot; (response time text), and the pre-chat form texts.</div><div><strong><br />
</strong>We're aware of the issue and are currently gathering more information regarding this matter.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Workaround:</div><div class="info-content"><ol>
  <li>In your site's dashboard, navigate to <strong>Settings.</strong></li>  <li>Click on <strong>Language &amp; Region.</strong></li>  <li>Change the <strong>Site language</strong> to something different.</li>  <li>Click <strong>Save</strong> in the upper right.</li>  <li>Change the <strong>Site language</strong> back to the desired language.</li>  <li>Click <strong>Save</strong> in the upper right.</li></ol><div><br /></div><div>This should reset your site language and resolve the un-translated text.</div></div></div></div>

We're aware of the issue and are currently gathering more information regarding this matter.Meanwhile, you can use the following workaround:
  Navigate to the business info section of your site's dash...

Wix Stores Notification Emails are Sent to Previous Business Email Address (Includes Workaround)

<div data-component-type="text"><div>We're aware of the issue and are currently gathering more information regarding this matter.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Meanwhile, you can use the following workaround:</div><div class="info-content"><ol>
  <li>Navigate to the business info section of your site's dashboard.</li>  <li>Remove the existing email address.</li>  <li>Click <strong>Save</strong>. </li>  <li>Go back and add the correct email address.</li>  <li>Click <strong>Save</strong>. </li></ol></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/45c047ea-8a99-4194-bf16-a1eb89b93d2e/2023/11/07/e0c0af12-c109-487c-a49f-7838f6a0aec7/4d598510-1677-444a-9c18-0c1875b4f575.png" /></div></div>

We're aware of the issue and are currently gathering more information regarding this matter.Meanwhile, you can use the following workaround:1. In your site dashboard, navigate to the Settings page2. C...

Payment Forms Fail to Proceed to Checkout upon Submission (Includes Workaround)

<div data-component-type="text"><div>We're aware of the issue and are currently gathering more information regarding this matter.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Meanwhile, you can use the following workaround:</div><div class="info-content"><div>1. In your site dashboard, navigate to the Settings page</div><div>2. Click Language &amp; Region</div><div>3. Under Currency, select a different option</div><div>4. Click Save.</div><div>5. Reselect the original currency, then click Save again.</div></div></div></div>

We are aware of an issue with global sections being overlapped by another section with sticky position type, which is caused by a matter on Safari browser’s side.As a result, the section with sticky p...

Section with Sticky Position Overlaps Global Section in Safari (Includes Workaround)

<div data-component-type="text"><div>We are aware of an issue with global sections being overlapped by another section with sticky position type, which is caused by a matter on Safari browser’s side.</div><div><br /></div><div>As a result, the section with sticky position remains at the front and the global section scrolls behind it.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">As a workaround, please proceed with the following steps: </div><div class="info-content"><ol>
  <li>Click the section with Sticky position.</li>  <li>Change its position type to <strong>Default</strong>.</li></ol><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/ecc31211-984d-4c4a-99b1-63f1206fefb6/2023/12/29/a92474ac-282a-4edf-bf2c-78fb05fb3763/e016b37a-be46-47e4-9cc1-360d469af11a.png" /></div></div></div></div>

We are aware of an issue on specific Android devices that mobile live sites are loading zoomed in or zoomed out when using Chrome browser. This is caused by an issue on Chrome browser’s side.Meanwhile...

Mobile Live Site Loads Zoomed In/Out on Android Chrome (Includes Workaround)

<div data-component-type="text"><div>We are aware of an issue on specific Android devices that mobile live sites are loading zoomed in or zoomed out when using Chrome browser. This is caused by an issue on Chrome browser’s side.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Meanwhile, we suggest you to proceed with the following workaround: </div><div class="info-content"><div>In Chrome, the site is dependent on the font size chosen in the operating system accessibility settings of the device itself. Therefore, please check the accessibility settings of the mobile device you are using and, depending on the issue you are experiencing, proceed with one of the following options:</div><ul>
  <li>For zoomed in mobile live site → decrease the font size.</li>  <li>For zoomed out mobile live site → increase the font size.</li></ul><div><br /></div><div>In addition, please make sure that you are using the latest version of the Chrome app.</div></div></div></div>

We're aware of the issue and are currently gathering more information regarding this matter.Meanwhile, you can use the following workaround:1. Open the form settings.2. Click Conditions.3. Edit the re...

Unable to Submit Website Forms with Conditional Signature Fields (Includes Workaround)

<div data-component-type="text"><div>We're aware of the issue and are currently gathering more information regarding this matter.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Meanwhile, you can use the following workaround:</div><div class="info-content"><div>1. Open the form settings.</div><div>2. Click <strong>Conditions</strong>.</div><div>3. Edit the relevant conditions that involve the signature field and uncheck the signature field.</div><div>4. Publish your site to see changes live.</div></div></div></div>

Unable to Install Bling App - "We Couldn't Find An App with this App ID"

Unable to Save Automation Emails

Limit Error When Uploading to Media Manager and Wix Video

Webhook Automations with Custom Structure Not Triggering

Kindly note that the issue happens only on Mobile Apps and only when customer redeems their Pricing Plan session, but abandons the step for entering Credit Card details (for charging a Cancellation or...

Pricing Plan Session Redeemed But Service Not Booked (Includes Workaround)

<div data-component-type="text"><div>Kindly note that the issue happens only on Mobile Apps and only when customer redeems their Pricing Plan session, but abandons the step for entering Credit Card details (for charging a Cancellation or No-Show Fee, if necessary). </div><div><br /></div><div>We are aware of this issue and currently, we are investigating it. </div><div><br /></div><div>In the meantime, you might consider disabling Cancellation or No-Show Fee policy for the services that can be paid with the Pricing Plan session in order to prevent the issue from happening going forward. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">In order to do that, please proceed with the following steps: </div><div class="info-content"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Booking%20Policies&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/bookings/settings/policies" target="">Go to Booking Policies</a> in your site's dashboard.</li>  <li>For your Cancellation and No-Show Policy, go to Manage connected services: </li></ol><div><img data-composite="true" src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfw4iqp_6pwHvF5jFEthneyuO-NqVpSJdvQw3j6SvpkZzltj8TAyfGjR8SuM0fYo3PH6rv93JNAlpPtHJnw8FaCCEjHQjr2WQN_QgzqLhpjawhiErguyLHK9JJ7Fa209SGpI_mb?key=INnJyduhn4_AV1rJCSIqaoKR" /></div><div>3. Deselect the services that can be paid with Pricing Plan from the list</div><div>4. Click “Save”</div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-content"><div>As for already affected customers, you may add missing sessions to their packages, as per this <a data-composite="true" href="https://support.wix.com/en/article/pricing-plans-viewing-and-managing-plans-that-clients-purchased#editing-the-number-of-sessions-in-a-package" target="">article</a>.</div></div></div></div>

Desktop Version Loading for In app Browsers on IOS Devices

Restaurants Live Menu Pricing Not Matching With Price Set

Third Party AI Outage

Connect to CMS Tab Not Showing in Repeater

We are aware of an issue where the site menu is not visible on the 'Get Client Feedback' link.The issue only affects an older version of the menu element.As a workaround, please consider replacing the...

Site Menu Missing on 'Get Client Feedback' Link (Includes Workaround)

<div data-component-type="text"><div>We are aware of an issue where the site menu is not visible on the 'Get Client Feedback' link.</div><div><br /></div><div>The issue only affects an older version of the menu element.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">As a workaround, please consider replacing the menu element by following these steps:</div><div class="info-content"><ol>
  <li>In the editor, delete the existing menu.</li>  <li>Click <strong>Add Elements </strong><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/65d5031a-8d20-483c-b08f-0a758e1cf2fd/68a0236f-77f4-43c6-931f-8298ae691a9e/2022/11/17/01f24c8b-2ea3-4d06-a26d-9975a43d617e/a79e245b-4870-4444-ba82-248eca4eb9a7.png" /> on the left side of the editor.</li>  <li>Select <strong>Menu &amp; Anchor</strong>.</li>  <li>Choose a new <strong>Horizontal Menu</strong> and drag it onto your page.</li></ol></div></div></div>

New Pro Gallery Added Broken to Site (Includes Workaround)

Unable to Save Changes in Wix Hotels Inventory Calendar

Logos Not Appearing in Account

Error When Trying to Purchase a Plan Subscription - Checkout Page Not Loading

Max Payment Provider is Partially Unavailable

Wix Events Customers Unable to Finish Ticketed Event Registration

Important:This issue affects only the original Wix Hotels app, and does not impact new Wix Hotels by HotelRunner.

Unable to Complete Booking in Wix Hotels

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This issue affects only the original Wix Hotels app, and does not impact new Wix Hotels by HotelRunner.</div></div></div></div><div data-component-type="text"><br /></div>

Analytics Dashboard and Purchase Widget Loading Issue

Unable to View Submissions Table for Old Forms

Stores and Bookings Order numbers appearing as #0

Double bookings might occur for session booked on Jan 7th and delayed confirmation emails might be sent for the same bookings.

Issues with double bookings and delayed confirmation emails for some Wix Bookings sessions

<div data-component-type="text"><div>Double bookings might occur for session booked on Jan 7th and delayed confirmation emails might be sent for the same bookings.</div></div>

Temporarily Unable to Connect Stripe

Wix Automations - 'Installed for you' Blog post automation not appearing

Some Dashboard Pages Loads Blank

Some Live Sites Not Loading

Open for Business App Fails to Load on Live Sites

Unable to Create a Google Ads Account/Campaign with Wix

Pricing Plan Thank You Page Appears on Menu (Includes Workaround)

Workaround: Hide/show a secondary language on your site and if the issue persists, please contact customer support. 

Language Picker Dropdown And Language Menu Not Loading In Editor or Live Site

<div data-component-type="text"><div><strong>Workaround:</strong> Hide/show a secondary language on your site and if the issue persists, please contact customer support. </div></div>

Some Product Prices are Displayed as 0$ in Quick View

Unable to Open Background Scroll Effects for Sections and Strips

Unable to Upload Media

We're aware of the issue and are currently gathering more information regarding this matter.Meanwhile, please use the following workaround:1. Select the field that is displayed in different language i...

Form Fields Shown in Multiple Languages (Includes Workaround)

<div data-component-type="text"><div>We're aware of the issue and are currently gathering more information regarding this matter.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Meanwhile, please use the following workaround:</div><div class="info-content"><div>1. Select the field that is displayed in different language in the Editor and click on the Settings icon.</div><div>2. Type in the correct field title in the line 'Name this field in submissions'.</div><div>3. Republish the site.</div></div></div></div>

Updates to Portfolio Media Not Saving

Unable to Design Site Using AI Design Generator

Please note that updating to version 2.103178.0 and above will resolve the issue

Issues Accessing Wix Mobile Apps for Some Android Users

<div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-content"><div>Please note that updating to version 2.103178.0 and above will resolve the issue</div></div></div></div>

Issues With Instagram Feed Layout on Live Sites

Unable to Create and Send Proposals by Prospero

Unable to Load Forms and Submissions Page on Dashboard

Live Site Issues Due To Uploadly TPA

Wix Stores Quick View Not Loading

Unable to Purchase or Setup Google Mailbox

Unable to Load Wix Analytics Reports

Wix Studio Editor Elements Moving Unexpectedly On Reposition

If you are still experiencing this issue on the live site, please clear your browser's cache and then reload the page.

App Invite Banner is Not Responsive in the Mobile Web Version

<div data-component-type="text"><div>If you are still experiencing this issue on the live site, please clear your browser's cache and then reload the page.</div></div>

Some Third Party Payment Providers Are Not Responding

Pro Gallery Doesn't Display Images in Editor

Successful Orders Are Missing From Orders Tab

Workaround: As a temporary solution, you can utilize Google Sheets Table to manage your data until the current issues are resolved.

Table Master App Not Loading

<div data-component-type="text"><div><strong>Workaround: </strong>As a temporary solution, you can utilize <a data-composite="true" href="https://www.wix.com/app-market/google-sheets-by-mkp" target=""><strong>Google Sheets Table</strong></a> to manage your data until the current issues are resolved.</div></div>

If you are still experiencing this issue on your site, please click Refresh for each Secondary Language: 

Translation Manager Displays Translated Content in Source Column After Manual Translation

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title"></div><div class="info-content"><div>If you are still experiencing this issue on your site, please click Refresh for each Secondary Language: <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/85ea36ac-105c-4979-b607-e7683ee0ec86/2025/02/11/1ba7798b-d38a-46d9-9bd6-3c2a4d4c6571/5cdf2688-7085-4ac6-a5c2-6c027908ab9a.png" /></div></div></div></div><div data-component-type="text"><br /></div>

Unable to Access Albums by Premium Subdomains - Error Message “This site can’t provide a secure connection”

Issues With Generating SSL Certificates For Domains

Increased Visitor Notifications From Falkenstein, Germany

Wix Payments Brazil is Partially Unavailable

Wix Analytics Reports Loading Intermittently

Images in Blocks are Invisible on Chrome 133

Unable to Access Blog Post Editor in Safari

All Posts Fails to Load on iOS Mobile Browsers

An Issue With Copy/Paste Keyboard Shortcuts in the Editor

Issue Loading Free Wix Studio URLs

Posts Feed Fail to Load in Wix Groups

<div data-component-type="text"><div><strong>Example of error message:</strong></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/5cd69a22-f7b6-4b1c-8f60-c171e271d9dc/2025/02/24/bac70831-ceca-4389-95f1-81a24b8607e7/1945c1b3-3882-480a-a8ca-0533a192a8e0.png" /></div></div>

Multiple Issues With Wix Stores

Delay in Email Marketing Campaigns Sending

Square Is Unavailable

Unable to Connect Domains with Certain Country Code Extensions

Unable to Connect Instagram Feed App

2FA Reset Password Email Delay

Wix Events Section Does Not Load on Spaces App

Unable to Download Image / PDF - Opens Enlarged Instead & Freezes Page

Unable to Open Inspector in Wix Studio if Section has Scroll Effect Enabled

Create Receipt Automation Shows Error, "Action Not Available"

Wix Owner App: Reservation Details Don't Load For Certain Locales

For now, in order to avoid the issue, you need to keep Grayscale toggle disabled and Blur as 1px for Expand mode background, as the issue happens only when blur has a bigger value or Grayscale is togg...

Buttons Become Unresponsive in Expand Mode/Fullscreen in Pro Gallery on Second Opening

<div data-component-type="text"><div>For now, in order to avoid the issue, you need to <strong>keep Grayscale toggle disabled and Blur as 1px for Expand mode background</strong>, as the issue happens only when blur has a bigger value or Grayscale is toggled on.</div><div><br /></div><div>Alternatively, although not ideal, it may be better to avoid the Expand Mode or Fullscreen for now.</div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/31192d39-0668-4ac1-8915-f045ccf1335a/2025/03/05/072a2f55-cf02-422a-8210-faba6bd87c7d/1b096b09-9243-470a-bda6-f239a4412241.png" /></div></div>

Payouts Delay for Some Sofort Users

Click here to learn more about our latest updates and releases. You can also view and vote for any of our existing Feature Request articles on our Product Roadmap.Join our Wix New Features Facebook gr...

Wix Feature Updates

<div data-component-type="text"><div>Click <a data-composite="true" href="https://www.wix.com/features/main" target="_blank">here</a> to learn more about our latest updates and releases. </div></div><div data-component-type="text"><div>You can also view and vote for any of our existing Feature Request articles on our <a data-composite="true" href="https://support.wix.com/en/roadmap" target="_blank">Product Roadmap</a>.</div></div><div data-component-type="text"><div>Join our <a href="https://www.facebook.com/groups/newwixfeatures" target="_blank">Wix New Features Facebook group</a> to receive more notifications.</div></div>

In order to improve the security of apps and components on Wix sites, we're planning to implement sandboxing on January 1st, 2025. This update may affect the function of some code in custom elements a...

Updates to iFrames and Custom Elements

<div data-component-type="text"><div>In order to improve the security of apps and components on Wix sites, we're planning to implement <a data-composite="true" href="https://developer.mozilla.org/en-US/docs/Web/HTML/Element/iframe#sandbox" target="">sandboxing</a> on January 1st, 2025. This update may affect the function of some code in custom elements and iFrames.</div></div><div data-component-type="text"><div>Select a question to learn more about this update.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What does this update mean?</h4><div class="collapsible-content"><div>Sandboxing is a feature that restricts access to content / certain storage areas in an element. </div><div><br /></div><div>With this update, access to certain storage areas in iFrames and custom elements (e.g. sessionStorage, cookies, cache etc.) will be limited - meaning they won't be as easily accessed by apps. <a data-composite="true" href="https://developers.wixanswers.com/kb/en/article/custom-element-sandbox" target="_blank">Learn more about the update</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Will this affect the live site?</h4><div class="collapsible-content"><div>The live version of the site will not be affected. </div><div><br /></div><div>This change will impact the function of apps / components in your editor (Wix Editor or Studio Editor), and in Preview mode. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do I need to make any changes?</h4><div class="collapsible-content"><div>If any code on the site currently has access to <a data-composite="true" href="https://developer.mozilla.org/en-US/docs/Web/API/Web_Storage_API" target="_blank">sessionStorage</a>, <a data-composite="true" href="https://developer.mozilla.org/en-US/docs/Web/API/Web_Storage_API" target="_blank">localStorage</a>, <a data-composite="true" href="https://developer.mozilla.org/en-US/docs/Web/API/Document/cookie" target="_blank">cookies</a>, <a data-composite="true" href="https://developer.mozilla.org/en-US/docs/Web/API/IndexedDB_API" target="_blank">indexDB</a>, and <a data-composite="true" href="https://developer.mozilla.org/en-US/docs/Web/API/Cache" target="_blank">cache</a>, we recommend updating the code to ensure it keeps functioning as expected.</div><div><br /></div><div>If you're not using the code, you can still update it to ensure the security of the custom element / iFrame. Otherwise, you can delete the component from the site.</div><div><br /></div><div><strong>To delete the component:</strong></div><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/site-selector/?actionUrl=https%3A%2F%2Fwww.wix.com%2Feditor%2F%7BmetaSiteId%7D%3FeditorSessionId%3D%7Besi%7D%26" target="_blank">Go to your editor</a>.</li>  <li>Select the iFrame / custom element.</li>  <li>Press the <strong>Delete</strong> key on your keyboard.</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Where can I find the impacted elements / code? </h4><div class="collapsible-content"><div>If you have a site that will be affected by this change, we sent you an email on the 24th of November. This email should advise you of the sites in your account that may be impacted by this update. </div><div><br /></div><div>You can find the relevant elements / code by using the Layers panel in your editor.</div><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/studio-editor-working-with-layers" target="_blank">Learn more about the Layers panel in the Studio Editor</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/wix-editor-using-the-layers-panel" target="_blank">Learn more about the Layers panel in the Wix Editor</a></li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I update the code?</h4><div class="collapsible-content"><div>There are a few actions you can take to update the code, including wrapping access to an API. <a data-composite="true" href="https://developers.wixanswers.com/kb/en/article/custom-element-sandbox" target="_blank">Learn more about ways to update code</a></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>We cannot provide support for codes that were not created or tested by Wix. If you are experiencing an issue or require assistance with coding, please contact the developer or code provider.</div> </div></div></div>

Wix Customer Care is here to help with all your questions. Click below to get the support you need.
    
        Got a question about your Wix account or site?
    
    
        
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Contacting Wix Customer Care for Support

<div data-component-type="text"><div>Wix Customer Care is here to help with all your questions. Click below to get the support you need.</div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
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        Got a question about your Wix account or site?
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    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://www.wix.com/contact/en?referral=article_0bdfcec6-a05e-4604-be55-cacd7e912259" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
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</div></div><div data-component-type="table"><div class="table-wrapper"><table><thead><tr><th><div>Language </div></th><th><div>Callback Operating Hours</div></th></tr></thead><tbody><tr><td><div>English</div></td><td><div>24/7</div></td></tr><tr><td><div>Dutch</div></td><td><div>Monday-Friday 7AM-4PM UTC</div></td></tr><tr><td><div>French</div></td><td><div>Sunday-Friday 7AM-10PM UTC</div></td></tr><tr><td><div>German</div></td><td><div>Sunday-Friday 7AM-8PM UTC</div></td></tr><tr><td><div>Hebrew</div></td><td><div>Sunday-Thursday 8AM-8PM (GMT +3) </div></td></tr><tr><td><div>Italian  </div></td><td><div>Monday-Friday 7AM-4PM UTC</div></td></tr><tr><td><div>Japanese</div></td><td><div>Monday-Friday 9AM-9PM JST (GMT+9)</div></td></tr><tr><td><div>Portuguese  </div></td><td><div>Sunday-Friday 4AM-9PM GMT-3 (7AM-12AM UTC)</div></td></tr><tr><td><div>Spanish</div></td><td><div>Sunday-Friday 3AM-8PM EST (8AM-1AM UTC)</div></td></tr><tr><td><div>Turkish</div></td><td><div>Monday-Friday 8AM-5PM UTC</div></td></tr></tbody></table></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click below for answers to common questions about contacting Wix Customer Care for support. </div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What information should I have ready before contacting Wix Customer Care? </h4><div class="collapsible-content"><div>Have your Wix account details handy, such as your email address and the URL of your site. Additionally, gather any relevant information about your issue, such as error messages, screenshots, or steps you've already taken to resolve the problem. </div><div><br /></div><div>This helps speed up the support process and allows Customer Care to assist you more efficiently.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Does Wix offer support in Russian or Korean languages?</h4><div class="collapsible-content"><div>Yes. We offer email support in Russian and Korean. However, we do not provide callback services in these languages.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is there a charge for phone support? </h4><div class="collapsible-content"><div>Charges for phone support may be applied by your local phone provider. Check with your provider for specific rates. Wix does not charge you for phone, chat, or email support. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Where can I find a ticket number for my support request?</h4><div class="collapsible-content"><div>If you're using the <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-switching-to-wix-studio" target="">Wix Studio platform</a>, you can find all your ticket numbers ﻿in your <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-viewing-your-customer-care-ticket-log" target="">Customer Care ticket log</a>. ﻿</div><div>﻿</div><div>If you haven't switched to Wix Studio, how you find your ticket number depends on the type of interaction you have with Customer Care:﻿</div><ul>
  <li><strong>﻿﻿Phone support: </strong>﻿After your call with Customer Care, you should receive an email from Wix. The subject line of the email includes your ticket number. For example, the email you receive may be titled &quot;You have a new response from the Wix Team (Request 12345678)&quot;, with &quot;12345678&quot; representing the ticket number.</li>  <li><strong>Chat support: </strong>﻿Make sure to ask the Customer Care expert you chat with for your ticket number as it is not automatically sent in <a data-composite="true" href="https://support.wix.com/en/article/request-chat-with-a-customer-care-expert-for-support" target="">chat support</a>.</li>  <li><strong>Email support:</strong> After emailing Customer Care, you should receive an email confirming that we received your request. You can find your ticket number at the bottom of this email.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I follow up on a previous support request? </h4><div class="collapsible-content"><div>Use the ticket number of your support request to follow up on a previous request. You can reference this number when contacting Customer Care again. </div><div><br /></div><div>To learn how to view your ticket number, view the FAQ titled: &quot;Where can I find a ticket number for my support request?&quot; </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What can I do if my call with Customer Care is disconnected?</h4><div class="collapsible-content"><div>If your call with Customer Care is disconnected, you can request a new callback to continue receiving support. After your initial call, you should receive an email from Wix with a ticket number in the subject line. Share this ticket number with the next Customer Care expert you speak to, so they can quickly access the details from your previous call and assist you more efficiently.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What can I do if I need help outside of the listed operating hours? </h4><div class="collapsible-content"><div>For help outside of operating hours, you can check the <a data-composite="true" href="https://support.wix.com/en" target="_blank">Wix Help Center</a> for articles and guides, or submit an email support request if your language is supported.</div></div></div></div>

In the Wix Help Center, you can find hundreds of articles and detailed tutorials in the following languages: English, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Russian, Spa...

Available Languages in the Wix Help Center

<div data-component-type="text"><div>In the Wix Help Center, you can find hundreds of articles and detailed tutorials in the following languages: English, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish and Ukrainian. </div></div><div data-component-type="heading"><h2 id="" level="3">To view the Wix Help Center in another language:</h2></div><div data-component-type="text"><ol>
  <li>Go to the <a data-composite="true" href="https://support.wix.com/en/" target="_blank">Wix Help Center</a>. </li>  <li>Click your profile at the top right and select the <strong>Languages</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/c9645f94-44fe-471f-91a6-7d149990294c/167ab57b-a2e3-4210-add6-1ca1e1cbded1/2021/01/25/cfdc5cec-24c4-4d9e-8952-965d57aabe49/ccf21461-68c1-4910-b5b1-65846e28d84c.png" /> .<br />
<strong>Note:</strong> If you're signed in to Wix, click your user profile at the top right, then click <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/c9645f94-44fe-471f-91a6-7d149990294c/167ab57b-a2e3-4210-add6-1ca1e1cbded1/2021/01/25/cfdc5cec-24c4-4d9e-8952-965d57aabe49/ccf21461-68c1-4910-b5b1-65846e28d84c.png" /> <strong>English</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2023/12/06/2297f3d1-16e4-454c-9d1c-f8284da9170b/9c10780c-7f9c-49b1-b122-eb1fc4d7b59f.png" alt="A screenshot of selecting another language in the Wix Help Center." /></div></div><div data-component-type="text"><ol>
  <li>Select the relevant language.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix offers phone support in several languages. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="">contacting Wix Customer Care</a>. </div></div></div></div>

The Wix Services Status page lets you view the health and availability of all Wix Services in one place. If an outage occurs, you'll be able to see it on this page in (almost) real time. If your site'...

Wix Services Status Page

<div data-component-type="text"><div>The Wix Services Status page lets you view the health and availability of all Wix Services in one place. If an outage occurs, you'll be able to see it on this page in (almost) real time. </div></div><div data-component-type="text"><div>If your site's not loading, or you're having trouble with one of our services (editor, apps etc.), it may be related to a system wide issue that we're experiencing. Check below to see the status of the service you're having trouble with, or click to go directly to the <a data-composite="true" href="https://status.wix.com/" target="_blank">Status Page</a>.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>If the box below says &quot;Everything is working&quot; and you're still having trouble, click <a href="https://support.wix.com/en/article/wix-technical-assistant" target="">here</a> for the Wix Technical Assistant.</div></div></div></div><div data-component-type="iframe"><div class="iframe-wrapper" style="text-align:left"><iframe src="https://status.wix.com/" style="width:600px;height:1000px;" scrolling="auto"></iframe></div></div>

Get solutions faster by sending us a screenshot of the problem you're experiencing. Make sure to take a screenshot of your entire browser window so we can understand and solve the issue as soon as pos...

Sending a Screenshot to Wix Customer Care

<div data-component-type="text"><div>Get solutions faster by sending us a screenshot of the problem you're experiencing. Make sure to take a screenshot of your entire browser window so we can understand and solve the issue as soon as possible. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="taking-a-screenshot" level="3">Taking a screenshot</h2></div><div data-component-type="text"><div>Learn how to take a screenshot from your computer or mobile device.</div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Desktop" class="tab-heading heading-0">Desktop</div><div data-slug="Mobile-device" class="tab-heading heading-1">Mobile device</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ul>
  <li>Learn how to <a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-windows" target="">take a screenshot on Windows</a>. </li>  <li>Learn how to <a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-a-mac" target="">take a screenshot on Mac</a>.</li></ul></div></div><div class="tab-content"><div data-component-type="text"><ul>
  <li><strong>Android:</strong> Click <a data-composite="true" href="http://www.howtogeek.com/121133/how-to-take-screenshots-on-android-devices-since-4.0/" target="_blank">here</a> for instructions.</li>  <li><strong>iPhone and iPad:</strong> Click <a data-composite="true" href="https://support.apple.com/en-il/HT200289" target="_blank">here</a> for instructions.</li>  <li><strong>Windows Phone:</strong> Click <a data-composite="true" href="http://www.windowsphone.com/en-us/how-to/wp8/photos/take-a-screenshot" target="_blank">here</a> for instructions.</li>  <li><strong>Blackberry:</strong> Click <a data-composite="true" href="https://help.blackberry.com/en/blackberry-classic/10.3.1/help/mba1359053806657.html" target="_blank">here</a> for instructions.</li></ul></div></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>If you are taking a screenshot of a billing page or bank statement, make sure you <strong>conceal your full credit card number and CVV number</strong>. Leave only the last 4 digits of the credit card visible. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="sending-a-screenshot-to-wix-customer-care" level="3">Sending a screenshot to Wix Customer Care</h2></div><div data-component-type="text"><div>While interacting with our Customer Care chatbot, you can attach screenshots to accompany your description of your issue.</div></div><div data-component-type="heading"><h2 id="" level="4">To attach a screenshot:</h2></div><div data-component-type="text"><ol>
  <li>Click the <strong>Attachment </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2021/10/01/b29a5837-927a-407f-a8b3-09c5b30c2c85/e4d88761-af1e-4395-b1cc-069014948c27.png" />.<br />
<strong>Note: </strong>If <strong>Send </strong>does not display, click <strong>Edit my description</strong> then click the <strong>Attachment</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2021/10/01/b29a5837-927a-407f-a8b3-09c5b30c2c85/e4d88761-af1e-4395-b1cc-069014948c27.png" />. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2021/10/25/901a4c06-fd37-4ee5-8a40-1019bb748dac/ff5ba633-71d1-4090-9921-9b4cd5fac8c3.png" alt="A screenshot of the Wix Customer Care chatbot." /></div></div><div data-component-type="text"><ol>
  <li>Select a file from your computer and click <strong>Open</strong>. </li>  <li>Enter a description of the issue you're experiencing and click <strong>Send</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Supported file types:</div><div class="info-content"><div>You can upload image files in these formats: JPEG, JPG, PNG, GIF, ICO, BMP, and TIFF.</div></div></div></div>

Communicate what you see on your screen better by taking a screenshot using the Snipping Tool on your PC.To take a screenshot using the Snipping Tool:Click the Windows Start button (the Windows logo)....

Taking a Screenshot Using Windows

<div data-component-type="text"><div>Communicate what you see on your screen better by taking a screenshot using the Snipping Tool on your PC.</div></div><div data-component-type="heading"><h2 id="" level="3">To take a screenshot using the Snipping Tool:</h2></div><div data-component-type="text"><ol><li>Click the Windows <strong>Start</strong> button (the Windows logo).<br /><strong>Note</strong>: On Windows 8.1, hover over the lower right corner of your screen, and select <strong>Search</strong>).</li><li>Type <strong>Snipping Tool</strong> in the search box then select <strong>Snipping Tool</strong>.</li><li>Click the top left corner of the area you want to snip.</li><li>Drag the cursor down and to the right until the area you want to snip is outlined. </li><li>(Optional) Use the <strong>Highlighter </strong>to mark an area of the snip.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/03/01/27ebdacc-0384-4968-9f5b-6b2ad8579641.png" alt="The Snipping Tool on Windows." /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>File</strong> on the top menu.</li>  <li>Click <strong>Save as</strong>. </li>  <li>Enter the<strong> File name</strong>. </li>  <li>Click <strong>Save</strong>.<strong> </strong></li></ol><div><br />
View more details about <a data-composite="true" href="https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots" target="_blank">using the Snipping Tool</a>. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Sending your screenshot to Wix Customer Care?</div><div class="info-content"><div>Make sure to save your screenshot in one of the following file types: .jpeg, .jpg, .png, .gif, .ico, .bmp, or .tiff. Learn how to <a href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket">add a screenshot to a support ticket</a>.</div></div></div></div>

Communicate what you're seeing on your screen better by taking a screenshot. To take a screenshot using a Mac:Press Shift + Command + 4 on your keyboard. Click and drag your cursor to select the area ...

Taking a Screenshot Using a Mac

<div data-component-type="text"><div>Communicate what you're seeing on your screen better by taking a screenshot. </div></div><div data-component-type="heading"><h2 id="" level="3">To take a screenshot using a Mac:</h2></div><div data-component-type="text"><ol><li>Press <strong>Shift </strong>+<strong> Command </strong>+ <strong>4 </strong>on your keyboard. </li><li>Click and drag your cursor to select the area of your screen you wish to capture.</li><li>Release your mouse or trackpad button.</li></ol><div><br />Your screenshot is saved automatically as a .png file on your desktop. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Sending your screenshot to Wix Customer Care?</div><div class="info-content"><div>Learn how to <a href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket">add a screenshot to a ticket</a>.</div></div></div></div>

Get issues resolved faster by sending us a screen recording of the problem you're experiencing. A screen recorded video can help us understand what the issue looks like from your end, so we can better...

Sending a Video to Wix Customer Care

<div data-component-type="text"><div>Get issues resolved faster by sending us a screen recording of the problem you're experiencing. A screen recorded video can help us understand what the issue looks like from your end, so we can better troubleshoot. </div><div><br /></div><div>Record your screen from an <a data-composite="true" href="https://support.wix.com/en/article/opening-your-browser-in-incognitoprivate-browsing-mode" target="">incognito (private) browsing window</a>, then upload it to the web and send us the video URL when you contact Wix Customer Care. </div></div><div data-component-type="heading"><h2 id="" level="4">Recommended programs for recording your screen: </h2></div><div data-component-type="text"><ul>
  <li><strong>Screencast: </strong><a data-composite="true" href="https://www.screencast.com/" target="_blank">Sign up for a Screencast account</a>, then record your video and send us the URL. </li>  <li><strong>Screencastify: </strong>Add the <a data-composite="true" href="https://chrome.google.com/webstore/detail/screencastify-screen-vide/mmeijimgabbpbgpdklnllpncmdofkcpn" target="_blank">Screencastify extension</a>, then record your video and send us the URL. </li>  <li><strong>QuickTime (for Mac): </strong>Record your video in <a data-composite="true" href="https://support.apple.com/guide/quicktime-player/welcome/mac#screen" target="_blank">QuickTime</a>, then upload it to a video hosting site, such as <a data-composite="true" href="http://www.YouTube.com" target="_blank">YouTube</a>, and send us the URL. Make sure the video is set to public so our Experts can view it. </li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">To contact Wix Customer Care for support:</div><div class="info-content"><div>Make sure you're logged in to your Wix account from a computer and <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="_blank">click here</a> to get started. </div></div></div></div>

Need extra help resolving an issue with Wix? The Google Chrome Remote Desktop tool lets a Wix Customer Care expert see your screen during a call or chat, making it easier to guide you step-by-step. It...

Sharing Your Screen with Wix Customer Care

<div data-component-type="text"><div>Need extra help resolving an issue with Wix? The Google Chrome Remote Desktop tool lets a Wix Customer Care expert see your screen during a call or chat, making it easier to guide you step-by-step. It’s a secure, temporary way to tackle tricky problems, especially if instructions feel unclear or the issue is hard to explain. Here's how it works and how it keeps your privacy safe.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="about-the-google-chrome-remote-desktop-extension" level="3">About the Google Chrome Remote Desktop extension</h2></div><div data-component-type="text"><div>The Google Chrome Remote Desktop extension is a tool Wix Customer Care experts use during chats or calls to help resolve your issue faster. Whether you're having trouble following instructions or describing unusual problems, screen sharing makes things clearer. This tool is just for viewing your screen—your expert will guide you to resolve the issue yourself, so you stay in control.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="starting-a-screen-sharing-session" level="3">Starting a screen-sharing session</h2></div><div data-component-type="text"><div>Follow these steps to set up screen sharing during your support call or chat. </div></div><div data-component-type="heading"><h2 id="" level="4">To start sharing your screen:</h2></div><div data-component-type="text"><ol>
  <li>Install the Google Chrome Remote Desktop extension:
    <ol>
      <li><a data-composite="true" href="https://remotedesktop.google.com/home" target="_blank">Go to Google Chrome Remote Desktop</a>.</li>      <li>Click <strong>Share my screen</strong> and download the extension to your browser:
        <ul>
          <li><strong>Mac:</strong> Follow the prompts to enable permissions and install the extension.</li>          <li><strong>Windows:</strong> Installation is automatic and doesn’t require extra steps.</li>        </ul>      </li>    </ol>  </li>  <li>Share your access code with your Customer Care expert: 
    <ol>
      <li><a data-composite="true" href="https://remotedesktop.google.com/home" target="_blank">Go to Google Chrome Remote Desktop</a>.</li>      <li>Click <strong>Share my screen</strong>.</li>      <li>Click <strong>+ Generate Code </strong>to<strong> </strong>create your unique access code.</li>      <li>Share the access code with your expert.</li>    </ol>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2025/03/14/38521964-0867-498f-aaaa-f90f0e5aeb9d/79ec3e97-d3cd-4e40-86b7-d3ed8335bd82.png" alt="Screenshot of generating a code to share with your expert." /></div></div><div data-component-type="text"><ol>
  <li>After your Customer Care expert enters the code on their end, click <strong>Share </strong>to give them access to your screen.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2025/03/14/b44ec6d7-6394-405b-924c-51ffda873e5b/a6af59b2-793d-4f16-aa40-53fc7fa08c5c.png" alt="Screenshot of clicking to allow Customer Care to see your computer screen." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="following-the-session-process" level="3">Following the session process</h2></div><div data-component-type="text"><div>Once screen sharing starts, here’s what to expect:  </div><ul>
  <li><strong>Guidance, not control: </strong>Your expert is there to guide you step by step. They won’t take control of your mouse or keyboard.  </li>  <li><strong>Stay present:</strong> Stay at your computer for the entire session. If you need to step away, close the session to protect your privacy.  </li>  <li><strong>No transactions or edits:</strong> For your security, experts won’t handle payments or make edits to your site while screen sharing.  </li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="ending-the-session-and-ensuring-security" level="3">Ending the session and ensuring security</h2></div><div data-component-type="text"><div>When your session with Customer Care wraps up, your expert will explain the resolution and close the session. If needed, you can end the session yourself by clicking <strong>Stop Sharing</strong>. </div><div><br /></div><div>For added privacy, you can uninstall the Google Chrome Remote Desktop extension after the session. This ensures that the tool can’t be reused without your consent. Remember to share your screen only when necessary, close the session if you need to step away, and rest assured that your screen is only visible for the duration of the help session.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Need help?</div><div class="info-content"><div><a data-composite="true" href="https://support.wix.com/en/contact" target="_blank">Contact Wix Customer Care</a> for expert assistance any time.</div></div></div></div>

Wixel is our exciting new product designed to help you create beautiful visuals—even if you don’t have a design background. From creating social media posts to designing invitations or custom content,...

Getting help with Wixel

<div data-component-type="text"><div>Wixel is our exciting new product designed to help you create beautiful visuals—even if you don’t have a design background. From creating social media posts to designing invitations or custom content, Wixel is here to transform your design ideas into reality.</div></div><div data-component-type="text"><div><strong>If you need help with Wixel, we’ve got you covered. Our dedicated Wixel Help Center is filled with articles to guide you through every step of your journey. </strong></div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
    <div class="call-to-action-wrapper-text" style="font-size: 14px; font-weight: 700; line-height: 18px;">
        Need help with Wixel?
    </div>
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://support.wix.com/en/wixel-help-center" class="call-to-action-button call-to-action-primary-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        Go to the Wixel Help Center
      </a>
  </div>
</div>
</div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9432a2ad-f01d-4a3d-ae53-370c37e15e62/2025/04/07/b1ea73da-1a9a-47a0-876a-8a9185a07efd/3d85d519-6779-4369-8c62-3f2a0935b3b6.png" alt="A marketing image showing designs created on Wixel." /></div></div><div data-component-type="text"><div>Here’s a quick look at what you can find:</div></div><div data-component-type="text"><ul>
  <li><strong>Getting started: </strong>Discover step-by-step guides on setting up your account, creating your first project, and exploring Wixel’s powerful features to get the most out of your experience.</li>  <li><strong>Managing your projects: </strong>Stay organized while you create. Explore articles about managing your Wixel-generated designs and keeping track of all your creative projects.</li>  <li><strong>Designing with Wixel: </strong>Get inspired with tips for using AI tools, creating avatars, enhancing images, and much more, you’ll have everything you need to bring your vision to life.</li>  <li><strong>Billing and upgrading your plan: </strong>Learn about Wixel’s Pro plan and find all the details you need about upgrading, managing payments, and taking advantage of Wixel’s Pro features.</li>  <li><strong>Account access and settings: </strong>Find assistance with accessing your account and updating your account details to ensure the best experience with Wixel.</li></ul></div><div data-component-type="text"><div>We’re here to help you get creative. Explore the articles and start designing with confidence.</div></div>

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