Wix Customer Care is here to help with all your questions. Click below to get the support you need.
    
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Contacting Wix Customer Care for Support

<div data-component-type="text"><div>Wix Customer Care is here to help with all your questions. Click below to get the support you need.</div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
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        Got a question about your Wix account or site?
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        <a target="_blank" href="https://www.wix.com/contact/en?referral=article_0bdfcec6-a05e-4604-be55-cacd7e912259" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
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</div></div><div data-component-type="table"><div class="table-wrapper"><table><thead><tr><th><div>Language </div></th><th><div>Callback Operating Hours</div></th></tr></thead><tbody><tr><td><div>English</div></td><td><div>24/7</div></td></tr><tr><td><div>Dutch</div></td><td><div>Monday-Friday 7AM-4PM UTC</div></td></tr><tr><td><div>French</div></td><td><div>Sunday-Friday 7AM-10PM UTC</div></td></tr><tr><td><div>German</div></td><td><div>Sunday-Friday 7AM-8PM UTC</div></td></tr><tr><td><div>Hebrew</div></td><td><div>Sunday-Thursday 8AM-8PM (GMT +3) </div></td></tr><tr><td><div>Italian  </div></td><td><div>Monday-Friday 7AM-4PM UTC</div></td></tr><tr><td><div>Japanese</div></td><td><div>Monday-Friday 9AM-9PM JST (GMT+9)</div></td></tr><tr><td><div>Portuguese  </div></td><td><div>Sunday-Friday 4AM-9PM GMT-3 (7AM-12AM UTC)</div></td></tr><tr><td><div>Spanish</div></td><td><div>Sunday-Friday 3AM-8PM EST (8AM-1AM UTC)</div></td></tr><tr><td><div>Turkish</div></td><td><div>Monday-Friday 8AM-5PM UTC</div></td></tr></tbody></table></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click below for answers to common questions about contacting Wix Customer Care for support. </div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What information should I have ready before contacting Wix Customer Care? </h4><div class="collapsible-content"><div>Have your Wix account details handy, such as your email address and the URL of your site. Additionally, gather any relevant information about your issue, such as error messages, screenshots, or steps you've already taken to resolve the problem. </div><div><br /></div><div>This helps speed up the support process and allows Customer Care to assist you more efficiently.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Does Wix offer support in Russian or Korean languages?</h4><div class="collapsible-content"><div>Yes. We offer email support in Russian and Korean. However, we do not provide callback services in these languages.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is there a charge for phone support? </h4><div class="collapsible-content"><div>Charges for phone support may be applied by your local phone provider. Check with your provider for specific rates. Wix does not charge you for phone, chat, or email support. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Where can I find a ticket number for my support request?</h4><div class="collapsible-content"><div>If you're using the <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-switching-to-wix-studio" target="">Wix Studio platform</a>, you can find all your ticket numbers ﻿in your <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-viewing-your-customer-care-ticket-log" target="">Customer Care ticket log</a>. ﻿</div><div>﻿</div><div>If you haven't switched to Wix Studio, how you find your ticket number depends on the type of interaction you have with Customer Care:﻿</div><ul>
  <li><strong>﻿﻿Phone support: </strong>﻿After your call with Customer Care, you should receive an email from Wix. The subject line of the email includes your ticket number. For example, the email you receive may be titled &quot;You have a new response from the Wix Team (Request 12345678)&quot;, with &quot;12345678&quot; representing the ticket number.</li>  <li><strong>Chat support: </strong>﻿Make sure to ask the Customer Care expert you chat with for your ticket number as it is not automatically sent in <a data-composite="true" href="https://support.wix.com/en/article/request-chat-with-a-customer-care-expert-for-support" target="">chat support</a>.</li>  <li><strong>Email support:</strong> After emailing Customer Care, you should receive an email confirming that we received your request. You can find your ticket number at the bottom of this email.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I follow up on a previous support request? </h4><div class="collapsible-content"><div>Use the ticket number of your support request to follow up on a previous request. You can reference this number when contacting Customer Care again. </div><div><br /></div><div>To learn how to view your ticket number, view the FAQ titled: &quot;Where can I find a ticket number for my support request?&quot; </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What can I do if my call with Customer Care is disconnected?</h4><div class="collapsible-content"><div>If your call with Customer Care is disconnected, you can request a new callback to continue receiving support. After your initial call, you should receive an email from Wix with a ticket number in the subject line. Share this ticket number with the next Customer Care expert you speak to, so they can quickly access the details from your previous call and assist you more efficiently.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What can I do if I need help outside of the listed operating hours? </h4><div class="collapsible-content"><div>For help outside of operating hours, you can check the <a data-composite="true" href="https://support.wix.com/en" target="_blank">Wix Help Center</a> for articles and guides, or submit an email support request if your language is supported.</div></div></div></div>

In the Wix Help Center, you can find hundreds of articles and detailed tutorials in the following languages: English, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Russian, Spa...

Available Languages in the Wix Help Center

<div data-component-type="text"><div>In the Wix Help Center, you can find hundreds of articles and detailed tutorials in the following languages: English, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish and Ukrainian. </div></div><div data-component-type="heading"><h2 id="" level="3">To view the Wix Help Center in another language:</h2></div><div data-component-type="text"><ol>
  <li>Go to the <a data-composite="true" href="https://support.wix.com/en/" target="_blank">Wix Help Center</a>. </li>  <li>Click your profile at the top right and select the <strong>Languages</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/c9645f94-44fe-471f-91a6-7d149990294c/167ab57b-a2e3-4210-add6-1ca1e1cbded1/2021/01/25/cfdc5cec-24c4-4d9e-8952-965d57aabe49/ccf21461-68c1-4910-b5b1-65846e28d84c.png" /> .<br />
<strong>Note:</strong> If you're signed in to Wix, click your user profile at the top right, then click <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/c9645f94-44fe-471f-91a6-7d149990294c/167ab57b-a2e3-4210-add6-1ca1e1cbded1/2021/01/25/cfdc5cec-24c4-4d9e-8952-965d57aabe49/ccf21461-68c1-4910-b5b1-65846e28d84c.png" /> <strong>English</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2023/12/06/2297f3d1-16e4-454c-9d1c-f8284da9170b/9c10780c-7f9c-49b1-b122-eb1fc4d7b59f.png" alt="A screenshot of selecting another language in the Wix Help Center." /></div></div><div data-component-type="text"><ol>
  <li>Select the relevant language.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix offers phone support in several languages. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="">contacting Wix Customer Care</a>. </div></div></div></div>

The Wix Services Status page lets you view the health and availability of all Wix Services in one place. If an outage occurs, you'll be able to see it on this page in (almost) real time. If your site'...

Wix Services Status Page

<div data-component-type="text"><div>The Wix Services Status page lets you view the health and availability of all Wix Services in one place. If an outage occurs, you'll be able to see it on this page in (almost) real time. </div></div><div data-component-type="text"><div>If your site's not loading, or you're having trouble with one of our services (editor, apps etc.), it may be related to a system wide issue that we're experiencing. Check below to see the status of the service you're having trouble with, or click to go directly to the <a data-composite="true" href="https://status.wix.com/" target="_blank">Status Page</a>.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>If the box below says &quot;Everything is working&quot; and you're still having trouble, click <a href="https://support.wix.com/en/article/wix-technical-assistant" target="">here</a> for the Wix Technical Assistant.</div></div></div></div><div data-component-type="iframe"><div class="iframe-wrapper" style="text-align:left"><iframe src="https://status.wix.com/" style="width:600px;height:1000px;" scrolling="auto"></iframe></div></div>

Get solutions faster by sending us a screenshot of the problem you're experiencing. Make sure to take a screenshot of your entire browser window so we can understand and solve the issue as soon as pos...

Sending a Screenshot to Wix Customer Care

<div data-component-type="text"><div>Get solutions faster by sending us a screenshot of the problem you're experiencing. Make sure to take a screenshot of your entire browser window so we can understand and solve the issue as soon as possible. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="taking-a-screenshot" level="3">Taking a screenshot</h2></div><div data-component-type="text"><div>Learn how to take a screenshot from your computer or mobile device.</div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Desktop" class="tab-heading heading-0">Desktop</div><div data-slug="Mobile-device" class="tab-heading heading-1">Mobile device</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ul>
  <li>Learn how to <a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-windows" target="">take a screenshot on Windows</a>. </li>  <li>Learn how to <a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-a-mac" target="">take a screenshot on Mac</a>.</li></ul></div></div><div class="tab-content"><div data-component-type="text"><ul>
  <li><strong>Android:</strong> Click <a data-composite="true" href="http://www.howtogeek.com/121133/how-to-take-screenshots-on-android-devices-since-4.0/" target="_blank">here</a> for instructions.</li>  <li><strong>iPhone and iPad:</strong> Click <a data-composite="true" href="https://support.apple.com/en-il/HT200289" target="_blank">here</a> for instructions.</li>  <li><strong>Windows Phone:</strong> Click <a data-composite="true" href="http://www.windowsphone.com/en-us/how-to/wp8/photos/take-a-screenshot" target="_blank">here</a> for instructions.</li>  <li><strong>Blackberry:</strong> Click <a data-composite="true" href="https://help.blackberry.com/en/blackberry-classic/10.3.1/help/mba1359053806657.html" target="_blank">here</a> for instructions.</li></ul></div></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>If you are taking a screenshot of a billing page or bank statement, make sure you <strong>conceal your full credit card number and CVV number</strong>. Leave only the last 4 digits of the credit card visible. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="sending-a-screenshot-to-wix-customer-care" level="3">Sending a screenshot to Wix Customer Care</h2></div><div data-component-type="text"><div>While interacting with our Customer Care chatbot, you can attach screenshots to accompany your description of your issue.</div></div><div data-component-type="heading"><h2 id="" level="4">To attach a screenshot:</h2></div><div data-component-type="text"><ol>
  <li>Click the <strong>Attachment </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2021/10/01/b29a5837-927a-407f-a8b3-09c5b30c2c85/e4d88761-af1e-4395-b1cc-069014948c27.png" />.<br />
<strong>Note: </strong>If <strong>Send </strong>does not display, click <strong>Edit my description</strong> then click the <strong>Attachment</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2021/10/01/b29a5837-927a-407f-a8b3-09c5b30c2c85/e4d88761-af1e-4395-b1cc-069014948c27.png" />. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2021/10/25/901a4c06-fd37-4ee5-8a40-1019bb748dac/ff5ba633-71d1-4090-9921-9b4cd5fac8c3.png" alt="A screenshot of the Wix Customer Care chatbot." /></div></div><div data-component-type="text"><ol>
  <li>Select a file from your computer and click <strong>Open</strong>. </li>  <li>Enter a description of the issue you're experiencing and click <strong>Send</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Supported file types:</div><div class="info-content"><div>You can upload image files in these formats: JPEG, JPG, PNG, GIF, ICO, BMP, and TIFF.</div></div></div></div>

Communicate what you see on your screen better by taking a screenshot using the Snipping Tool on your PC.To take a screenshot using the Snipping Tool:Click the Windows Start button (the Windows logo)....

Taking a Screenshot Using Windows

<div data-component-type="text"><div>Communicate what you see on your screen better by taking a screenshot using the Snipping Tool on your PC.</div></div><div data-component-type="heading"><h2 id="" level="3">To take a screenshot using the Snipping Tool:</h2></div><div data-component-type="text"><ol><li>Click the Windows <strong>Start</strong> button (the Windows logo).<br /><strong>Note</strong>: On Windows 8.1, hover over the lower right corner of your screen, and select <strong>Search</strong>).</li><li>Type <strong>Snipping Tool</strong> in the search box then select <strong>Snipping Tool</strong>.</li><li>Click the top left corner of the area you want to snip.</li><li>Drag the cursor down and to the right until the area you want to snip is outlined. </li><li>(Optional) Use the <strong>Highlighter </strong>to mark an area of the snip.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/03/01/27ebdacc-0384-4968-9f5b-6b2ad8579641.png" alt="The Snipping Tool on Windows." /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>File</strong> on the top menu.</li>  <li>Click <strong>Save as</strong>. </li>  <li>Enter the<strong> File name</strong>. </li>  <li>Click <strong>Save</strong>.<strong> </strong></li></ol><div><br />
View more details about <a data-composite="true" href="https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots" target="_blank">using the Snipping Tool</a>. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Sending your screenshot to Wix Customer Care?</div><div class="info-content"><div>Make sure to save your screenshot in one of the following file types: .jpeg, .jpg, .png, .gif, .ico, .bmp, or .tiff. Learn how to <a href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket">add a screenshot to a support ticket</a>.</div></div></div></div>

Communicate what you're seeing on your screen better by taking a screenshot. To take a screenshot using a Mac:Press Shift + Command + 4 on your keyboard. Click and drag your cursor to select the area ...

Taking a Screenshot Using a Mac

<div data-component-type="text"><div>Communicate what you're seeing on your screen better by taking a screenshot. </div></div><div data-component-type="heading"><h2 id="" level="3">To take a screenshot using a Mac:</h2></div><div data-component-type="text"><ol><li>Press <strong>Shift </strong>+<strong> Command </strong>+ <strong>4 </strong>on your keyboard. </li><li>Click and drag your cursor to select the area of your screen you wish to capture.</li><li>Release your mouse or trackpad button.</li></ol><div><br />Your screenshot is saved automatically as a .png file on your desktop. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Sending your screenshot to Wix Customer Care?</div><div class="info-content"><div>Learn how to <a href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket">add a screenshot to a ticket</a>.</div></div></div></div>

Get issues resolved faster by sending us a screen recording of the problem you're experiencing. A screen recorded video can help us understand what the issue looks like from your end, so we can better...

Sending a Video to Wix Customer Care

<div data-component-type="text"><div>Get issues resolved faster by sending us a screen recording of the problem you're experiencing. A screen recorded video can help us understand what the issue looks like from your end, so we can better troubleshoot. </div><div><br /></div><div>Record your screen from an <a data-composite="true" href="https://support.wix.com/en/article/opening-your-browser-in-incognitoprivate-browsing-mode" target="">incognito (private) browsing window</a>, then upload it to the web and send us the video URL when you contact Wix Customer Care. </div></div><div data-component-type="heading"><h2 id="" level="4">Recommended programs for recording your screen: </h2></div><div data-component-type="text"><ul>
  <li><strong>Screencast: </strong><a data-composite="true" href="https://www.screencast.com/" target="_blank">Sign up for a Screencast account</a>, then record your video and send us the URL. </li>  <li><strong>Screencastify: </strong>Add the <a data-composite="true" href="https://chrome.google.com/webstore/detail/screencastify-screen-vide/mmeijimgabbpbgpdklnllpncmdofkcpn" target="_blank">Screencastify extension</a>, then record your video and send us the URL. </li>  <li><strong>QuickTime (for Mac): </strong>Record your video in <a data-composite="true" href="https://support.apple.com/guide/quicktime-player/welcome/mac#screen" target="_blank">QuickTime</a>, then upload it to a video hosting site, such as <a data-composite="true" href="http://www.YouTube.com" target="_blank">YouTube</a>, and send us the URL. Make sure the video is set to public so our Experts can view it. </li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">To contact Wix Customer Care for support:</div><div class="info-content"><div>Make sure you're logged in to your Wix account from a computer and <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="_blank">click here</a> to get started. </div></div></div></div>

Your profile name in Wix Customer Care is the Wix account name you used when you submitted your first support request. You can easily change your account name, however this does not change your suppor...

Request: Changing Your Profile Name in the Wix Customer Care

<div data-component-type="text"><div>Your profile name in Wix Customer Care is the Wix account name you used when you submitted your first support request. You can easily <a data-composite="true" href="https://support.wix.com/en/article/about-your-site-url-prefix" target="">change your account name</a>, however this does not change your support profile name.</div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div>

We are excited to announce that chat support with Wix Customer Care is now available in certain languages. If chat support is available in your language, you'll see an option to start a live chat when...

Request: Chat with a Customer Care Expert for Support

<div data-component-type="text"><div>We are excited to announce that chat support with Wix Customer Care is now available in certain languages. If chat support is available in your language, you'll see an option to start a live chat when creating your support request: </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2025/01/22/fd3942be-9e12-4270-8133-3bdeedd1d4bd/280aa270-dd87-4db6-9aaa-06241e73cc42.png" alt="Screenshot of selecting the live chat option when contacting Wix Customer Care." /></div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
    <div class="call-to-action-wrapper-text" style="font-size: 14px; font-weight: 700; line-height: 18px;">
        Let us direct you to the right expert
    </div>
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://www.wix.com/contact/en" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        Start a chat request
      </a>
  </div>
</div></div><div data-component-type="text"><div>Even if chat support is not available in your language, we're still here to help. Make sure you are logged in from a desktop computer and <a data-composite="true" href="https://www.wix.com/contact" target="_blank">click here to contact Wix Customer Care for support</a>.</div></div><div data-component-type="table"><div class="table-wrapper"><table><thead><tr><th><div>Language </div></th><th><div>Live Chat Operating Hours</div></th></tr></thead><tbody><tr><td><div>English</div></td><td><div>Monday-Friday 2AM-6PM EST</div></td></tr><tr><td><div>Dutch</div></td><td><div>Monday-Friday 8AM-5PM UTC </div></td></tr><tr><td><div>French</div></td><td><div>Sunday-Friday 7AM-10PM UTC</div></td></tr><tr><td><div>German</div></td><td><div>Sunday-Friday 7AM-8PM UTC</div></td></tr><tr><td><div>Hebrew</div></td><td><div>Sunday-Thursday 9AM-3PM (GMT +3) </div></td></tr><tr><td><div>Italian  </div></td><td><div>Monday-Friday 7AM-4PM UTC</div></td></tr><tr><td><div>Portuguese  </div></td><td><div>Sunday-Friday 4AM-9PM GMT-3 (7AM-12AM UTC)</div></td></tr><tr><td><div>Spanish</div></td><td><div>Sunday-Friday 3AM-8PM EST (8AM-1AM UTC)</div></td></tr><tr><td><div>Turkish</div></td><td><div>Monday-Friday 8AM-5PM UTC</div></td></tr></tbody></table></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click below for answers to common questions about contacting Customer Care for chat support. </div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What information should I have ready before contacting Wix Customer Care? </h4><div class="collapsible-content"><div>Have your Wix account details handy, such as your email address and the URL of your site. Additionally, gather any relevant information about your issue, such as error messages, screenshots, or steps you've already taken to resolve the problem. </div><div><br /></div><div>This helps speed up the support process and allows Customer Care to assist you more efficiently.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Does Wix offer support in Japanese, Russian, or Korean languages? </h4><div class="collapsible-content"><div>Yes. We offer callback services in Japanese, but chat services are not available in this language. For Russian and Korean, we provide email support only; chat and callback services are not available in these languages.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What should I do if chat support is not available in my language? </h4><div class="collapsible-content"><div>If chat support is not available in your language, you can still contact Wix Customer Care through other methods like <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="">email or callback services</a>. Make sure you are logged in from a desktop computer and <a data-composite="true" href="https://www.wix.com/contact/en?referral=article_46908539-1eae-4a2d-9cbe-87fea8680a05" target="_blank">click here to contact Wix Customer Care for support</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Where can I find a ticket number for my support request?</h4><div class="collapsible-content"><div>If you're using the <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-switching-to-wix-studio" target="">Wix Studio platform</a>, you can find all your ticket numbers ﻿in your <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-viewing-your-customer-care-ticket-log" target="">Customer Care ticket log</a>. ﻿</div><div>﻿</div><div>If you haven't switched to Wix Studio, how you find your ticket number depends on the type of interaction you have with Customer Care:﻿</div><ul>
  <li><strong>Chat support: </strong>﻿Make sure to ask the Customer Care expert you chat with for your ticket number as it is not automatically sent in chat support.<strong>﻿﻿</strong></li>  <li><strong>Phone support: </strong>﻿After a call with Customer Care, you should receive an email from Wix. The subject line of the email includes your ticket number. For example, the email you receive may be titled &quot;You have a new response from the Wix Team (Request 12345678)&quot;, with &quot;12345678&quot; representing the ticket number.</li>  <li><strong>Email support:</strong> After emailing Customer Care, you should receive an email confirming that we received your request. You can find your ticket number at the bottom of this email.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I follow up on a previous support request? </h4><div class="collapsible-content"><div>Use the ticket number of your support request to follow up on a previous request. You can reference this number when contacting Customer Care again. </div><div><br /></div><div>To learn how to view your ticket number, view the FAQ titled: &quot;Where can I find a ticket number for my support request?&quot; </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What can I do if my chat session ends and I want to reopen it?</h4><div class="collapsible-content"><div>If your chat session accidentally ends, it’s not possible to reopen the previous chat. We recommend <a data-composite="true" href="https://www.wix.com/contact" target="_blank">starting a new chat session</a> with a Customer Care expert. When opening the new chat, make sure to provide details about your issue so the expert can assist you promptly.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What can I do if I need help outside of the listed operating hours? </h4><div class="collapsible-content"><div>For help outside of operating hours, you can check the <a data-composite="true" href="https://support.wix.com/en" target="_blank">Wix Help Center</a> for articles and guides, or submit an email support request if your language is supported.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is chat support available on mobile devices? </h4><div class="collapsible-content"><div>Currently, chat support is best accessed from a desktop computer. For the best experience, log in to your Wix account from a desktop or laptop when seeking chat support.</div></div></div></div>

We're excited to announce that the Wix Product Roadmap now shows Feature Requests which are collecting votes, in addition to Feature Requests that we're currently working on or planning to release in ...

Request: Viewing Feature Requests Which Are "Collecting Votes" in the Wix Product Roadmap

<div data-component-type="text"><div>We're excited to announce that the <a data-composite="true" href="https://support.wix.com/en/roadmap" target="_blank">Wix Product Roadmap</a> now shows Feature Requests which are collecting votes, in addition to Feature Requests that we're currently working on or planning to release in the upcoming quarters.  </div></div><div data-component-type="text"><div>Click the <strong>Collecting votes</strong> tab to filter and click <strong>Vote</strong> on the right side to add your vote.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/09/11/26c97681-95c1-460a-be55-49c6c3589258/f0358638-f2a0-4b6f-b49b-491e592cf797.png" alt="Screenshot showing how to filter to the Collecting votes tab on the product roadmap page" /></div></div>

We're excited to announce that our Help Center has undergone a complete makeover, offering a one-stop solution for all your support needs. You'll find all the help articles that you're familiar with, ...

Request: Newly Designed Wix Help Center

<div data-component-type="text"><div>We're excited to announce that our Help Center has undergone a complete makeover, offering a one-stop solution for all your support needs. </div></div><div data-component-type="text"><div>You'll find all the help articles that you're familiar with, as well as trending topics and additional resources, like the Wix Product Roadmap and links to blog posts.</div></div><div data-component-type="text"><div>Our easy to navigate, revamped Help Center is here to empower you at every step of your journey with us. Explore the new features and resources in the newly designed <a data-composite="true" href="https://support.wix.com/en/" target="_blank">Wix Help Center</a>. </div></div>

Currently, the Wix Help Center shows the same content to all users. We are working on improving our Help Center to give you the best experience possible, including personalized article recommendations...

Request: Personalized Help Center Article Recommendations

<div data-component-type="text"><div>Currently, the Wix Help Center shows the same content to all users. We are working on improving our Help Center to give you the best experience possible, including personalized article recommendations based on your unique needs and interactions with our platform. </div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is hugely appreciated.</div></div>

Currently, the Wix Help Center does not offer a Ticket History section where you can look up all the interaction you've had with Wix Customer Care in the past.If you are using Wix Studio, you can view...

Request: Customer Care Ticket History

<div data-component-type="text"><div>Currently, the Wix Help Center does not offer a Ticket History section where you can look up all the interaction you've had with Wix Customer Care in the past.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div>If you are using Wix Studio, you can <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-viewing-your-customer-care-ticket-log" target="">view your team's ticket log</a> from your workspace.</div></div></div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is hugely appreciated.</div></div>

We are excited to announce Wix Docs, a dedicated documentation center exclusively for developers. Here you’ll find all content and documentation relating to coding with Velo, creating a headless exper...

Request: Dedicated Documentation Center for Developers

<div data-component-type="text"><div>We are excited to announce Wix Docs, a dedicated documentation center exclusively for developers. Here you’ll find all content and documentation relating to coding with Velo, creating a headless experience and app development, as well as API references (REST &amp; SDKs) .</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/08/08/6bc39fb2-f651-408a-aa72-ebd409b71604/5ce16064-d807-4e4a-800a-f42bf74bd854.png" alt="The Wix Docs documentation center." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Get started:</div><div class="info-content"><div><a data-composite="true" href="https://dev.wix.com/docs" target="">Go to Wix Docs</a>.</div></div></div></div>

We're excited to announce that you can now search products and features within the Product Roadmap.

Request: Searching the Wix Product Roadmap

<div data-component-type="text"><div>We're excited to announce that you can now search products and features within the Product Roadmap.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2024/06/06/2a547af9-24d8-4460-a72c-127fda138de8/91f58c88-98a9-4280-92c5-4e679c3a30ad.png" /></div></div>

Need extra help resolving an issue with Wix? The Google Chrome Remote Desktop tool lets a Wix Customer Care expert see your screen during a call or chat, making it easier to guide you step-by-step. It...

Sharing Your Screen with Wix Customer Care

<div data-component-type="text"><div>Need extra help resolving an issue with Wix? The Google Chrome Remote Desktop tool lets a Wix Customer Care expert see your screen during a call or chat, making it easier to guide you step-by-step. It’s a secure, temporary way to tackle tricky problems, especially if instructions feel unclear or the issue is hard to explain. Here's how it works and how it keeps your privacy safe.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="about-the-google-chrome-remote-desktop-extension" level="3">About the Google Chrome Remote Desktop extension</h2></div><div data-component-type="text"><div>The Google Chrome Remote Desktop extension is a tool Wix Customer Care experts use during chats or calls to help resolve your issue faster. Whether you're having trouble following instructions or describing unusual problems, screen sharing makes things clearer. This tool is just for viewing your screen—your expert will guide you to resolve the issue yourself, so you stay in control.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="starting-a-screen-sharing-session" level="3">Starting a screen-sharing session</h2></div><div data-component-type="text"><div>Follow these steps to set up screen sharing during your support call or chat. </div></div><div data-component-type="heading"><h2 id="" level="4">To start sharing your screen:</h2></div><div data-component-type="text"><ol>
  <li>Install the Google Chrome Remote Desktop extension:
    <ol>
      <li><a data-composite="true" href="https://remotedesktop.google.com/home" target="_blank">Go to Google Chrome Remote Desktop</a>.</li>      <li>Click <strong>Share my screen</strong> and download the extension to your browser:
        <ul>
          <li><strong>Mac:</strong> Follow the prompts to enable permissions and install the extension.</li>          <li><strong>Windows:</strong> Installation is automatic and doesn’t require extra steps.</li>        </ul>      </li>    </ol>  </li>  <li>Share your access code with your Customer Care expert: 
    <ol>
      <li><a data-composite="true" href="https://remotedesktop.google.com/home" target="_blank">Go to Google Chrome Remote Desktop</a>.</li>      <li>Click <strong>Share my screen</strong>.</li>      <li>Click <strong>+ Generate Code </strong>to<strong> </strong>create your unique access code.</li>      <li>Share the access code with your expert.</li>    </ol>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2025/03/14/38521964-0867-498f-aaaa-f90f0e5aeb9d/79ec3e97-d3cd-4e40-86b7-d3ed8335bd82.png" alt="Screenshot of generating a code to share with your expert." /></div></div><div data-component-type="text"><ol>
  <li>After your Customer Care expert enters the code on their end, click <strong>Share </strong>to give them access to your screen.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2025/03/14/b44ec6d7-6394-405b-924c-51ffda873e5b/a6af59b2-793d-4f16-aa40-53fc7fa08c5c.png" alt="Screenshot of clicking to allow Customer Care to see your computer screen." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="following-the-session-process" level="3">Following the session process</h2></div><div data-component-type="text"><div>Once screen sharing starts, here’s what to expect:  </div><ul>
  <li><strong>Guidance, not control: </strong>Your expert is there to guide you step by step. They won’t take control of your mouse or keyboard.  </li>  <li><strong>Stay present:</strong> Stay at your computer for the entire session. If you need to step away, close the session to protect your privacy.  </li>  <li><strong>No transactions or edits:</strong> For your security, experts won’t handle payments or make edits to your site while screen sharing.  </li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="ending-the-session-and-ensuring-security" level="3">Ending the session and ensuring security</h2></div><div data-component-type="text"><div>When your session with Customer Care wraps up, your expert will explain the resolution and close the session. If needed, you can end the session yourself by clicking <strong>Stop Sharing</strong>. </div><div><br /></div><div>For added privacy, you can uninstall the Google Chrome Remote Desktop extension after the session. This ensures that the tool can’t be reused without your consent. Remember to share your screen only when necessary, close the session if you need to step away, and rest assured that your screen is only visible for the duration of the help session.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Need help?</div><div class="info-content"><div><a data-composite="true" href="https://support.wix.com/en/contact" target="_blank">Contact Wix Customer Care</a> for expert assistance any time.</div></div></div></div>

Wixel is our exciting new product designed to help you create beautiful visuals—even if you don’t have a design background. From creating social media posts to designing invitations or custom content,...

Getting help with Wixel

<div data-component-type="text"><div>Wixel is our exciting new product designed to help you create beautiful visuals—even if you don’t have a design background. From creating social media posts to designing invitations or custom content, Wixel is here to transform your design ideas into reality.</div></div><div data-component-type="text"><div><strong>If you need help with Wixel, we’ve got you covered. Our dedicated Wixel Help Center is filled with articles to guide you through every step of your journey. </strong></div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
    <div class="call-to-action-wrapper-text" style="font-size: 14px; font-weight: 700; line-height: 18px;">
        Need help with Wixel?
    </div>
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://support.wix.com/en/wixel-help-center" class="call-to-action-button call-to-action-primary-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        Go to the Wixel Help Center
      </a>
  </div>
</div>
</div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9432a2ad-f01d-4a3d-ae53-370c37e15e62/2025/04/07/b1ea73da-1a9a-47a0-876a-8a9185a07efd/3d85d519-6779-4369-8c62-3f2a0935b3b6.png" alt="A marketing image showing designs created on Wixel." /></div></div><div data-component-type="text"><div>Here’s a quick look at what you can find:</div></div><div data-component-type="text"><ul>
  <li><strong>Getting started: </strong>Discover step-by-step guides on setting up your account, creating your first project, and exploring Wixel’s powerful features to get the most out of your experience.</li>  <li><strong>Managing your projects: </strong>Stay organized while you create. Explore articles about managing your Wixel-generated designs and keeping track of all your creative projects.</li>  <li><strong>Designing with Wixel: </strong>Get inspired with tips for using AI tools, creating avatars, enhancing images, and much more, you’ll have everything you need to bring your vision to life.</li>  <li><strong>Billing and upgrading your plan: </strong>Learn about Wixel’s Pro plan and find all the details you need about upgrading, managing payments, and taking advantage of Wixel’s Pro features.</li>  <li><strong>Account access and settings: </strong>Find assistance with accessing your account and updating your account details to ensure the best experience with Wixel.</li></ul></div><div data-component-type="text"><div>We’re here to help you get creative. Explore the articles and start designing with confidence.</div></div>

How to begin

Choosing a template 

Hiring a professional to build your site

Use Wix to build your site and business. Try our AI tools to create a site, customize our templates or hire a professional to create or enhance your web presence.

Getting started

Learn how to use Wix to build your site and business.

Wix Editor basics

Using the Editor tools

Your site's layout

Strips and columns

Structuring your site

Designing your site

Pages

Menus

Managing pages and menus

Text

Buttons

Containers and boxes

Slideshows

Shapes and lines

Adding and customizing elements

Images

Galleries

Videos

Documents and files

Adding files and media

Working with elements

Using effects and animation

Sharing and promoting your site

Adding advanced elements

Getting Started

Mobile Tools

Pages on Mobile

Background on Mobile

Mobile Site Layout

Site Menu on Mobile

Text on Mobile

Media on Mobile

Other Elements on Mobile

Troubleshooting

Building a mobile site

Troubleshooting your Editor site

Using the Wix Editor

Using your site dashboard

Site management

Managing roles and permissions

Managing your site

Getting started with AI

Using AI to create & manage your site

Using AI to set up your business

AI tools

Media Manager basics

Uploading media

Purchasing media

Managing media

Media issues

Adding and managing your media

Using the Pro Gallery

Editing images (Wix Photo Studio)

Managing your media

Setting up your multilingual site

Translating your site

Managing your languages

SEO in Wix Multilingual

Creating a multilingual site

Privacy & GDPR

About Accessibility

Making your site accessible

Advanced accessibility features

Creating an accessible site

About the CMS (Content Management System)

Managing CMS collections

Connecting CMS collection content to your site

Working with dynamic pages and the CMS

Connecting user input elements to the CMS

Using CMS with other Wix products

Advanced CMS features

Wix for developers

Test Sites

SSO Logins

Wix Blocks

Advanced features

Learn how to create a site and manage its content with our intuitive editors. Know how to protect visitors' privacy and make sites compliant with accessibility laws.

Creating your site

Design and manage your site using intuitive Wix features.

Changing your account settings

Sign in issues

Managing your account

Upgrading to a Premium plan

Billing for Premium Plans

Billing for Domains

Billing for Google Workspace Business Emails

Managing your subscriptions

Charges, payments and tax

Invoices for Wix services

Using vouchers and promotions

Billing & premium subscriptions

Review your account settings, manage your subscriptions and plans and understand your invoices.

Account & billing

Manage subscriptions, plans and invoices.

Managing your site with the Wix app

Mobile apps basics

Customizing your own mobile app

Managing your own mobile app

Submitting your mobile app for approval

Building your own mobile app

Customizing your site on the Wix member apps

Managing your site on the Wix member apps

Using mobile apps as a member

Using the Wix member apps

Mobile apps for your customers

Use our mobile apps to run your business efficiently on the go and set up a dedicated app for your site members to stay in touch. 

Using the Wix mobile apps

Run your business and connect with members.

Domain basics

Wix domains

Domains purchased elsewhere

Transferring domains

Managing domains

Troubleshooting domains

Follow our step-by step guides to learn how to purchase, connect or transfer a domain for your site, and find out how to keep your site’s data secure.

Connecting a domain

Learn to purchase, connect or transfer a domain to your site.

Setting up your store

Managing products and categories

Setting up shipping & fulfillment

Setting up payment and checkout

Designing your store

Managing your orders

Managing store inventory

Managing the Members Area

Managing store emails

Promoting stores sales

Dropshipping with Wix Stores

Setting up sales channels

Using the Wix app for Wix Stores

Wix Stores

Setting up Wix Bookings

Creating your services

Managing your staff

Managing your calendar & bookings

Memberships, packages & payments

Customizing Wix Bookings pages

Emails, SMS, and promotions

Using the Wix app to manage your bookings

Video conferencing with Wix Bookings

Fit by Wix

Wix Bookings

Setting up Wix Events

Creating your event

Wix Events

Business solutions & apps

Get tools to grow your business and web presence. Find the right tools for your specific needs, set up online payments and keep track of your site's analytics.

Managing your business

Get tools to grow your business and web presence.