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Wix Technical Assistant

<div data-component-type="text"><div>If you're experiencing issues with your live site or editor, solve them with our interactive troubleshooter below. </div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
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</div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="3">Troubleshooting technical issues manually</h2></div><div data-component-type="text"><div>You can also follow the steps below to resolve technical issues manually:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">1. Try incognito mode</h4><div class="collapsible-content"><div>Try opening your site in <a data-composite="true" href="https://support.wix.com/en/article/opening-your-browser-in-incognitoprivate-browsing-mode" target="_blank">incognito mode</a>. If you are not experiencing issues in incognito mode then you're likely experiencing a local issue. Continue with the steps below. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">2. Clear your cache</h4><div class="collapsible-content"><div>Local issues can often be resolved by <a data-composite="true" href="https://support.wix.com/en/article/clearing-your-browsers-cache" target="_blank">clearing your browser's cache</a>. If the issue is not resolved, try disabling your browser's add-ons and extensions (see below).</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">3. Disable add-ons and extensions</h4><div class="collapsible-content"><div>Local issues can also be caused by extensions or add-ons (including those installed by security programs).<br />
<br />
<strong>To disable your Google Chrome extensions:</strong></div><ol>
  <li>Open Google Chrome.</li>  <li>Click the <strong>More</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/03/18/41324adf-3c17-4b38-a129-a30fed8fde93.png" />.</li>  <li>Select <strong>More tools</strong> and click <strong>Extensions</strong>.</li>  <li>Deselect the <strong>Enabled</strong> checkbox.</li></ol><div><br /></div><div><strong>To disable your Firefox extensions:</strong></div><ol>
  <li>Open Firefox.</li>  <li>Click the <strong>Menu</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/03/18/912ea3d7-665e-4b3c-a277-a114a6b57c1e.png" />.</li>  <li>Select <strong>Add-ons</strong>.</li>  <li>Select the <strong>Extensions</strong> or <strong>Appearance</strong> panel.</li>  <li>Select an add-on and click <strong>Disable</strong>.</li>  <li>Click <strong>Restart now</strong> (your tabs will be saved and restored after the restart). </li></ol><div><br />
<strong>To disable your Edge extensions:</strong></div><ol>
  <li>Open Edge.</li>  <li>Click the <strong>More</strong> icon.</li>  <li>Select <strong>Extensions</strong>.</li>  <li>Right-click an extension and select <strong>Turn Off</strong>.</li></ol><div><br />
<strong>To disable your Safari extensions:</strong></div><ol>
  <li>Open Safari.</li>  <li>Click the Safari menu and select <strong>Preferences</strong>.</li>  <li>Click <strong>Extensions</strong>.</li>  <li>Select an extension and deselect the <strong>Enable</strong> checkbox.</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">4. Check your browser's version</h4><div class="collapsible-content"><div>Go to <a data-composite="true" href="https://www.whatismybrowser.com/" target="_blank">whatismybrowser.com</a> to make sure you are using the latest browser version. If your browser is not up to date, we recommend installing the latest browser version. View <a data-composite="true" href="https://support.wix.com/en/article/supported-devices-browsers-and-operating-systems" target="_blank">Wix's supported browsers</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">5. Try using another browser</h4><div class="collapsible-content"><div>To establish if this is a browser related issue, please try opening your site using a different <a data-composite="true" href="https://support.wix.com/en/article/supported-devices-browsers-and-operating-systems" target="_blank">supported browser</a>.</div><div><br /></div><div><strong>Note: </strong>If using a different browser resolves the issue, <a data-composite="true" href="https://www.wix.com/contact" target="_blank">contact us</a> for help troubleshooting the problematic browser. Make sure to send us the name and version of the supported browser you're having trouble with.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">6. Disable custom code</h4><div class="collapsible-content"><div>Adding third-party custom code can have unexpected results that affect your site's performance. If you've added custom code snippets, try disabling them to see if it fixes the problem. </div><div><br />
<strong>To disable third-party code:</strong></div><ol>
  <li>Go to <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Settings&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/manage-website" target="_blank">Settings</a> in your site's dashboard.</li>  <li>Click the <strong>Custom Code</strong> tab under <strong>Advanced Settings</strong>.</li>  <li>Disable the toggle(s) <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/08/08/f57dae60-5358-48b2-bf5e-7ea3a1a22fad/2f31d732-eb23-4776-97c5-9064838e9b5d.png" /> next to each custom code snippet you've added. <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/08/08/44ab9bd9-80a1-4abb-ab60-8a73983619d2/92678a73-671d-47fb-b07b-d8ccd583d553.png" /></li>  <li>Reload your site or editor to see if the issue is resolved. </li></ol><div><br /></div><div><strong>Important: </strong>Wix does not provide support for technical difficulties associated with third-party code snippets. If you are experiencing an issue with your code snippet, please contact the provider directly. <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-embedding-custom-code-on-your-site" target="_blank">Learn more about embedding custom code snippets.</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">7. Disable antivirus software</h4><div class="collapsible-content"><div>Temporarily disable your antivirus software (it may be interfering with your ability to load certain websites) and then reload the site.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">8. Try a different network connection</h4><div class="collapsible-content"><div>Please connect to a different Wi-Fi network. If you don't have access to a different network, you can create a Wi-Fi hotspot with your mobile phone to troubleshoot live site issues. </div><div><strong>Note:</strong> Using a Wi-Fi hotspot is not recommended for troubleshooting Wix or Studio editor issues.</div><div><br /></div><div>Some public institutions restrict access to certain URLs, including the Wix servers. This includes schools, universities, public libraries, government facilities, and more.</div><div><br /></div><div><strong>If using a different network resolves the issue, we recommend that you:</strong></div><ul>
  <li>Contact your IT department (if possible) to see if they can whitelist Wix. </li>  <li>If you're not on a restricted network, <a data-composite="true" href="http://www.wix.com/contact" target="_blank">contact us</a> and let us know which internet provider you're having issues with. </li></ul></div></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still having issues?</div><div class="info-content"><div>If you're experiencing technical problems after completing the steps above, <a data-composite="true" href="http://www.wix.com/contact" target="_blank">contact us</a> for help. </div></div></div></div>

Usually, if your editor is not loading, the issue is local - specific to your computer, browser, or internet connection. You can easily troubleshoot most of these issues to get your editor loading aga...

Unable to Open the Wix Editor

<div data-component-type="text"><div>Usually, if your editor is not loading, the issue is local - specific to your computer, browser, or internet connection. You can easily troubleshoot most of these issues to get your editor loading again. </div></div><div data-component-type="text"><div>First, we recommend that you go through <a data-composite="true" href="https://support.wix.com/en/article/wix-technical-assistant" target="">the Wix Technical Assistant</a> and follow the steps to troubleshoot the issue. </div><div><br /></div><div>If you are still unable to open your editor, contact <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="_blank">Wix Customer Care</a> and provide the following details: </div></div><div data-component-type="text"><ul>
  <li>The name or URL of your Wix site. </li>  <li>The name and version of the web browser you're using.  </li>  <li>The name and version of your computer's operating system.</li>  <li>A screenshot of your console view showing the first line of the error message:
    <ol>
      <li>Open an <a data-composite="true" href="https://support.wix.com/en/article/opening-your-browser-in-incognitoprivate-browsing-mode" target="">incognito window</a> in your browser.</li>      <li>Sign in to Wix and try to open your editor. </li>      <li>Open the console (<strong>Ctrl</strong> + <strong>Shift </strong>+ <strong>J </strong>on PC or <strong>Cmd </strong>+ <strong>Option </strong>+ <strong>J </strong>on Mac). </li>      <li>Click the <strong>Console</strong> tab at the top of the panel and refresh the page (F5).<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2017/01/25/6baad540-e041-4f02-967c-8537da4d46e1.png" /></li>      <li>Take a screenshot of the entire browser window, including the console. Include the first red error message(s) that appears in the console in your screenshot.</li>    </ol>  </li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Need help taking a screenshot?</div><div class="info-content"><div>Follow our guide on how to <a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">take a screenshot and attach it.</a></div></div></div></div>

If you receive an Error 30003 message, it means there's an issue in the backend that may interfere with publishing your site.

If you experience this issue, please contact Customer Care so that we can...

Editor Error: Error 30003

<div data-component-type="text"><div>If you receive an Error 30003 message, it means there's an issue in the backend that may interfere with publishing your site.<br />
<br />
If you experience this issue, please <a data-composite="true" href="https://www.wix.com/contact" target="_blank">contact Customer Care</a> so that we can resolve the error.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">When contacting Wix Customer Care, include the following:</div><div class="info-content"><ul><li>Your site name or URL. </li><li>The steps you took before receiving the error message. </li></ul></div></div></div>

Pop-up windows are small browser windows that open on top of the main window, often used to display additional information or interactive content. They can also be used by websites to display advertis...

Disabling Your Browser's Pop-Up Blocker

<div data-component-type="text"><div>Pop-up windows are small browser windows that open on top of the main window, often used to display additional information or interactive content. They can also be used by websites to display advertisements, so most current browser versions have built-in pop-up blockers. </div><div><br /></div><div>In order to enjoy all of the Wix features, you need to allow Wix.com pop-ups in your browser. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Learn how to disable pop-up blockers in the following browsers:</div><div class="info-content"><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/disabling-the-google-chrome-pop-up-blocker" target="">Google Chrome</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/disabling-the-mozilla-firefox-pop-up-blocker-option" target="">Firefox</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/disabling-your-pop-up-blocker-in-safari" target="">Safari</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/disabling-the-pop-up-blocker-in-microsoft-edge" target="">Microsoft Edge</a></li></ul></div></div></div>

In order to enjoy all of the Wix features, you need to allow Wix.com pop-ups in your browser. You can either allow all sites to send pop-ups and use redirects or allow only specific sites. To disable ...

Disabling the Google Chrome Pop-Up Blocker

<div data-component-type="text"><div>In order to enjoy all of the Wix features, you need to allow Wix.com pop-ups in your browser. You can either allow all sites to send pop-ups and use redirects or allow only specific sites. </div></div><div data-component-type="heading"><h2 id="" level="3">To disable the Google Chrome pop-up blocker:</h2></div><div data-component-type="text"><ol>
  <li>Click the <strong>More</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/03/18/41324adf-3c17-4b38-a129-a30fed8fde93.png" /> at the top right of your browser.</li>  <li>Click <strong>Settings</strong>.</li>  <li>Click <strong>Privacy and security</strong> on the left. </li>  <li>Click <strong>Site settings </strong>in the <strong>Privacy and security </strong>section. </li>  <li>Scroll down and select <strong>Pop-ups and redirects</strong>. </li>  <li>Choose what you want to do: </li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Allow all pop-ups</h4><div class="collapsible-content"><div>Select <strong>Sites can send pop-ups and use redirects</strong>.</div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2022/03/17/aa383e04-5b25-49e3-a54c-2b73cb273c2b/bbd049ed-2124-4a7f-970f-0269953ebe42.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Allow pop-ups only from specific sites</h4><div class="collapsible-content"><ol>
  <li>Click <strong>Add </strong>next to <strong>Allowed to send pop-ups and use redirects</strong>. <br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2022/03/17/872e9270-d4be-4123-bfbb-d15602b7fec1/8be5cb68-47d9-4568-a0cc-346f189852ad.png" /></li>  <li>Type <strong>https://[*.]wix.com </strong>and click <strong>Add</strong>.<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2022/03/17/90035334-23f4-480c-b8c1-1c8b7f897308/b859ec16-ebee-4d9a-abc5-24cefab51b49.png" /></li></ol></div></div></div>

Some public institutions such as schools, universities, public libraries or government facilities, restrict access to certain URLs, including the Wix servers. If you are unable to access the your edit...

Unable to Access Your Site or Editor from a Public Computer

<div data-component-type="text"><div>Some public institutions such as schools, universities, public libraries or government facilities, restrict access to certain URLs, including the Wix servers. </div></div><div data-component-type="text"><div>If you are unable to access the your editor from one of these institutes, we recommend that you contact the relevant IT department at your location (if possible) to see if they can whitelist Wix. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>You can create a Wi-Fi hotspot with your mobile phone to troubleshoot live site issues. However, we do not recommend using a Wi-Fi hotspot for troubleshooting issues you're having in your editor.</div></div></div></div>

The Firefox browser includes a default pop-up blocker that blocks all pop-ups. This can block links to Wix.com that should open in a separate window. To disable the Firefox pop-up blocker:
  Click Fir...

Disabling the Mozilla Firefox Pop-Up Blocker Option

<div data-component-type="text"><div>The Firefox browser includes a default pop-up blocker that blocks all pop-ups. This can block links to Wix.com that should open in a separate window. </div></div><div data-component-type="heading"><h2 id="" level="3">To disable the Firefox pop-up blocker:</h2></div><div data-component-type="text"><ol>
  <li>Click <strong>Firefox</strong> in the menu bar at the top of the screen. </li>  <li>Select <strong>Preferences </strong>or <strong>Settings</strong>.</li>  <li>Scroll down to the <strong>Permissions </strong>section. </li>  <li>Click <strong>Exceptions...</strong> next to <strong>Block pop-up windows</strong>. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2022/03/21/a0937fc6-e110-4f8e-a70f-7505e414e8be/3aed551c-05be-424a-9def-c0bc4898dac2.png" alt="Screenshot of selecting the Exceptions option in Firefox settings." /></div></div><div data-component-type="text"><ol><li>Type <strong>www.wix.com</strong> and click <strong>Allow</strong>. </li><li>Click <strong>Save Changes</strong>.</li></ol></div>

Pop-up blockers are great for preventing unwanted ads, but may lead you to miss out on important notifications and features. If a feature you're trying to use is not working, try allowing Wix.com pop-...

Disabling Your Pop-Up Blocker in Safari

<div data-component-type="text"><div>Pop-up blockers are great for preventing unwanted ads, but may lead you to miss out on important notifications and features. If a feature you're trying to use is not working, try allowing Wix.com pop-ups in your Safari browser. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important: </div><div class="info-content"><div>Make sure you are using a <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers#supported-browsers-for-desktop-devices" target="">supported Safari version</a>. If you have an outdated version, update it to the latest version. You can go to <a data-composite="true" href="https://www.whatismybrowser.com" target="_blank">www.whatismybrowser.com</a> to see if you're using the latest version. </div></div></div></div><div data-component-type="heading"><h2 id="" level="3">To allow pop-up windows on Wix.com in Safari:</h2></div><div data-component-type="text"><ol>
  <li>In your Safari browser, go to <strong>www.wix.com</strong>.</li>  <li>Click <strong>Safari </strong>from the top menu and select <strong>Settings</strong>.</li>  <li>Click the <strong>Websites</strong> tab.</li>  <li>Select <strong>Pop-up Windows</strong> under <strong>General</strong> on the left.</li>  <li>Click the <strong>When visiting other websites</strong> drop-down at the bottom right.</li>  <li>Select <strong>Allow</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/10/08/74c057fc-795a-403f-9d31-a0d871db4a0d/5d2038c2-5da3-40b8-8dfc-3c682705dcf0.png" alt="Screenshot of setting Safari to allow pop-ups from wix.com." /></div></div>

To enjoy all of the Wix features, you need to allow Wix.com pop-ups.To disable the pop-up blocker in Microsoft Edge:
  Open Microsoft Edge.   Click the Settings and more icon  at the top right.  Selec...

Disabling the Pop-Up Blocker in Microsoft Edge

<div data-component-type="text"><div>To enjoy all of the Wix features, you need to allow Wix.com pop-ups.</div></div><div data-component-type="heading"><h2 id="" level="3">To disable the pop-up blocker in Microsoft Edge:</h2></div><div data-component-type="text"><ol>
  <li>Open Microsoft Edge. </li>  <li>Click the <strong>Settings and more </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/04/10/6fc0350d-ae34-4b34-99fa-c89df1288494/366cb594-bfdb-4061-aa35-c3ba0a585837.png" /> at the top right.</li>  <li>Select <strong>Settings</strong>.</li>  <li>Click <strong>Cookies and site permissions</strong> on the left. </li>  <li>Scroll down and click <strong>Pop-ups and redirects </strong>under <strong>All permissions</strong>. </li>  <li>Choose what you want to do: </li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Allow all pop-ups</h4><div class="collapsible-content"><div>Disable the <strong>Block (recommended) </strong>toggle. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Allow pop-ups only from specific sites</h4><div class="collapsible-content"><ol>
  <li>Click <strong>Add </strong>in the <strong>Allow </strong>section. </li>  <li>Type <strong>[*.]wix.com</strong> in the <strong>Site </strong>field and click <strong>Add</strong>. </li></ol><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2022/03/21/1098f0b3-6254-4312-b988-1c14ab765c24/58bdc7e1-4b47-4783-aa96-8efc458db9d7.png" /></div></div></div></div>

Learn best practices for improving your editor's performance so you can work on your site faster and more efficiently. Editor performanceYour Editor's performance (loading time and reaction time) depe...

Editor Performance: Best Practices

<div data-component-type="text"><div>Learn best practices for improving your editor's performance so you can work on your site faster and more efficiently. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="editor-performance" level="3">Editor performance</h2></div><div data-component-type="text"><div>Your Editor's performance (loading time and reaction time) depends on several local and non-local factors.</div></div><div data-component-type="heading"><h2 id="local-conditions" level="4">Local conditions</h2></div><div data-component-type="text"><div>The environment in which you edit your site heavily influences your editor's performance. Local conditions include your computer, browser, internet connection, firewall and more. You can enhance the loading and reaction time of your editor by improving your local setup. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>When editing your site, make sure to use the most recent version of a <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browser</a>.  </div></div></div></div><div data-component-type="heading"><h2 id="non-local-conditions" level="4">Non-local conditions</h2></div><div data-component-type="text"><div>Your site's content and structure affect your editor's performance no matter what your local setup consists of. Unlike live sites that load content one page at a time, your editor loads all your site's pages at once. You can improve performance by using less content per page, less static pages, and other load-reducing methods. </div><div><br /></div><div>View the following sections in this article to learn how to better optimize your site's content and structure. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="using-dynamic-pages-instead-of-duplicating-pages" level="3">Using dynamic pages instead of duplicating pages</h2></div><div data-component-type="text"><div>Instead of duplicating many pages and changing their content manually, you can use dynamic pages. With dynamic pages, you can reduce the number of static pages on your site and help your editor perform better. </div><div><br /></div><div>Dynamic pages allow you to reuse the same page layout across multiple pages while showing different content in each. Every dynamic page connects to a collection in your <a data-composite="true" href="https://support.wix.com/en/article/cms-content-management-system-an-overview" target="">CMS (Content Management System)</a> where you add the info you want to display in the page. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2022/03/31/912c63d7-61f7-4f7c-bd8f-307eb7f2b6ab/bc949a78-a06d-4956-a72d-f9cd25dd58ea.png" alt="Screenshot of adding a dynamic page in the Wix Editor." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-content"><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/cms-about-dynamic-pages" target="">using dynamic pages in your Wix site</a>. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="using-repeaters-instead-of-duplicating-elements" level="3">Using repeaters instead of duplicating elements</h2></div><div data-component-type="text"><div>Rather than duplicating elements several times, then editing each element's design one by one, use repeaters. By using repeaters to reduce the number of unique elements your editor needs to load, you can increase your editor's performance. </div><div><br /></div><div>A repeater is a single element that uses the same layout and design across a list of several items. Each &quot;item&quot; consists of multiple elements such as text boxes, images, and buttons. When you change the layout or design of one item in your repeater, the changes apply to all the items at once. You can also <a data-composite="true" href="https://support.wix.com/en/article/cms-displaying-dynamic-content-in-a-repeater" target="">connect repeaters to collections in the CMS</a> to show dynamic data.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2022/03/31/8ee53235-b46f-41d4-82f4-5be1dc45bc30/50913a79-9505-4d3f-89af-b0815c0808d7.png" alt="Screenshot of adding a repeater in the Wix Editor." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-content"><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-adding-and-managing-repeaters-lists-grids" target="">adding and managing repeaters</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="using-galleries-instead-of-individual-images" level="3">Using galleries instead of individual images</h2></div><div data-component-type="text"><div>Rather than adding many separate image elements to a page, add the images to a single gallery. This improves your editor's performance, as it loads one element instead of several. You can also <a data-composite="true" href="https://support.wix.com/en/article/cms-displaying-collection-content-in-a-pro-gallery" target="">connect galleries to collections in the CMS</a> to display images dynamically.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2022/03/31/cc4084e7-218d-46f1-ba55-14c90b9a43fd/f3dbd61f-69be-4849-a1c2-2e148a4ec9dd.png" alt="Screenshot of adding a gallery in the Wix Editor." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-content"><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-adding-and-setting-up-a-gallery" target="">adding galleries to your site</a>. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="writing-blog-posts-instead-of-creating-new-pages" level="3">Writing blog posts instead of creating new pages</h2></div><div data-component-type="text"><div>If you're frequently adding fresh content to new pages on your site, consider writing blog posts instead. The Wix Blog uses a single dynamic page to load each of your posts. This means less pages for your editor to load, resulting in better performance. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2022/03/31/2c819eb0-38b5-4b73-9746-e8b411176e7d/9d8e70de-ddd4-4ce7-a293-86dba01fd7a7.png" alt="A screenshot of a sample blog post in the Wix Editor." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-content"><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-blog-adding-and-setting-up-your-blog" target="">adding and setting up a blog</a>. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Need help?</div><div class="info-content"><div>If you are having issues with your editor's performance, <a data-composite="true" href="https://www.wix.com/contact" target="_blank">contact us</a> and we'll be happy to help. </div></div></div></div>

If you're editing your site on a Mac desktop, you may not be able to view or enable the scroll bar on the right side of the Editor. This is due to the desktop settings. Most Mac devices automatically ...

Mac Users: Unable to See Scroll Bar in the Editor

<div data-component-type="text"><div>If you're editing your site on a Mac desktop, you may not be able to view or enable the scroll bar on the right side of the Editor. </div></div><div data-component-type="text"><div>This is due to the desktop settings. Most Mac devices automatically disable scroll bars unless you are actively scrolling, or based on the input device.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2024/08/06/2820dd24-43f4-4542-a9d4-ce1c90ddab35/63737877-9046-4f27-b39d-09fe8fa5a961.jpeg" /></div></div><div data-component-type="text"><div>You can enable the scroll bar so it's always displayed from your Mac computer's settings.</div></div><div data-component-type="heading"><h2 id="" level="3">To enable the scroll bar:</h2></div><div data-component-type="text"><ol>
  <li>Click the Apple menu at the top-left of the screen.</li>  <li>Select <strong>System Preferences</strong>.</li>  <li>Click <strong>General</strong>.</li>  <li>Click <strong>Always</strong> under <strong>Show scroll bars</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2024/08/06/d5d79fd1-0527-4329-b26b-923268c024c8/0ca91506-b2b6-4af8-a4bd-ce315df38a89.jpeg" /></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>The setting names may be different depending on your computer model and system version.</div></div></div></div>

Wix is committed to providing a seamless experience for users accessing and editing sites across various devices. We support a variety of modern browsers for viewing and editing sites, ensuring optima...

Supported Devices, Browsers and Operating Systems

<div data-component-type="text"><div>Wix is committed to providing a seamless experience for users accessing and editing sites across various devices. We support a variety of modern browsers for viewing and editing sites, ensuring optimal performance and security on all devices. It is recommended to use the latest versions of these browsers. </div><div><br /></div><div>Below is an overview of the compatible devices, browsers, and operating systems for different platforms. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="desktop-supported-browsers" level="3">Desktop supported browsers</h2></div><div data-component-type="text"><div>For the best experience when viewing and editing your Wix sites on desktops, we recommend using the following browsers. Click the links to download the latest versions:</div></div><div data-component-type="text"><ul>
  <li><a data-composite="true" href="https://support.google.com/chrome/answer/95346?hl=en" target="_blank">Google Chrome</a> (version 92 and above)</li>  <li><a data-composite="true" href="https://www.mozilla.org/en-US/firefox/new/" target="_blank">Mozilla Firefox</a> (version 91 and above)</li>  <li><a data-composite="true" href="https://www.microsoft.com/en-us/windows/microsoft-edge#2MxZCuF4JKRzb2zT.97" target="">Microsoft Edge</a> (version 100 and above) </li>  <li><a data-composite="true" href="https://support.apple.com/en-us/HT204416" target="_blank">Safari for Mac</a> (version 15 and above)</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>For best functionality and in order to ensure full access to the editor interface, we recommend keeping your browser zoom at 100%.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="mobile-devices" level="3">Mobile devices:</h2></div><div data-component-type="text"><div>Wix supports a range of mobile devices and browsers for viewing your sites on-the-go:</div></div><div data-component-type="heading"><h2 id="supported-operating-systems" level="4">Supported operating systems</h2></div><div data-component-type="text"><ul>
  <li><strong>iPhone</strong>: iOS 15 and above</li>  <li><strong>Android mobile</strong>: Android 8.0 and above</li></ul></div><div data-component-type="heading"><h2 id="supported-browsers" level="4">Supported browsers</h2></div><div data-component-type="text"><ul>
  <li><a data-composite="true" href="https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DAndroid&amp;hl=en&amp;oco=1" target="_blank">Google Chrome for Android</a></li>  <li><a data-composite="true" href="https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DiOS&amp;hl=en&amp;oco=1" target="_blank">Google Chrome for iPhone</a></li>  <li><a data-composite="true" href="https://support.apple.com/en-us/HT204204" target="_blank">Safari</a> (version 15 and above)</li>  <li>Facebook in-app browser (when clicking a link inside the Facebook app).</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Smartphones and Android mobile devices display the <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-about-the-mobile-version-of-your-site" target="">mobile-friendly version</a> of your site.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="tablets" level="3">Tablets:</h2></div><div data-component-type="text"><div>For iPads and other tablets, Wix supports the following:</div></div><div data-component-type="heading"><h2 id="supported-operating-systems-1" level="4">Supported operating systems</h2></div><div data-component-type="text"><ul>
  <li><strong>iPads</strong>: iOS 15 and above</li>  <li><strong>Android tablets</strong>: Android 8.0 and above</li></ul></div><div data-component-type="heading"><h2 id="supported-browsers-1" level="4">Supported browsers</h2></div><div data-component-type="text"><ul>
  <li>Google Chrome </li>  <li>Safari </li></ul></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Keep in mind:</div><div class="info-content"><div>Tablets, including iPads and Android devices, display the desktop version of your site. If you encounter any issues, please refer to our <a data-composite="true" href="https://support.wix.com/en/article/troubleshooting-ipad-and-tablet-live-site-issues" target="">troubleshooting article</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I check what browser version I'm using?</h4><div class="collapsible-content"><div>You can find your browser version by visiting <a data-composite="true" href="http://www.whatismybrowser.com/" target="_blank">www.whatismybrowser.com</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why is it important to use an updated browser?</h4><div class="collapsible-content"><div>Using the latest browser version is crucial for several reasons:</div><ul>
  <li><strong>Security</strong>: Outdated browsers, like Internet Explorer 11, no longer receive security updates, making your data vulnerable. Without critical browser security updates, your data may be become vulnerable to harmful viruses, spyware, and other malicious software.</li>  <li><strong>Technical Support</strong>: Microsoft has discontinued support for older versions of Internet Explorer.</li>  <li><strong>Regulatory Compliance</strong>: Businesses governed by regulations like HIPAA must ensure their software is up-to-date. </li>  <li><strong>Lack of ISV Support: </strong>Many Independent Software Vendors (ISVs) have stopped supporting older browsers.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Does Wix support Internet Explorer?</h4><div class="collapsible-content"><div>Wix does not support Internet Explorer 11 for editing or viewing live sites. We recommend switching to Microsoft Edge or another supported browser like Chrome or Firefox. </div><div><br /></div><div><a data-composite="true" href="https://www.microsoft.com/en-us/windows/microsoft-edge" target="_blank">Download Microsoft Edge</a> </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Does Wix support Opera?</h4><div class="collapsible-content"><div>Wix does not support the Opera browser. Although it may be possible to view your site using Opera, Wix is unable to assist with any issues that may occur as it is not a supported browser. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Does Wix support Linux?</h4><div class="collapsible-content"><div>Wix allows visitors to view live sites on Linux within supported browsers, but editing your site on Linux is not supported.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Does Wix support Flash on mobile devices?</h4><div class="collapsible-content"><div>No, Wix does not support Flash on mobile devices. As a result, visitors using mobile devices will not be able to see any Flash components on your site.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Does Wix support Windows phones?</h4><div class="collapsible-content"><div>Wix sites do load on Windows phones; however, we are currently not testing functionality on this type of device and are unable to offer support for any issues that may occur. Our investigation found that only 0.03% of visitors to Wix sites use a Windows phone. Therefore, we have decided to focus our efforts on supporting Android and iOS operating systems and devices.</div><div><br /></div><div>We monitor mobile traffic and if we see an increase in traffic from this device, we will make changes accordingly.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I check traffic from mobile devices on my Wix site?</h4><div class="collapsible-content"><div>You can check traffic received from mobile devices in the <a data-composite="true" href="https://support.wix.com/en/article/wix-analytics-traffic-sales-and-behavior-overviews" target="">Traffic Overview</a> of your Wix Analytics dashboard. You can also use the <a data-composite="true" href="https://support.wix.com/en/article/wix-analytics-about-your-traffic-reports" target="">Traffic by Device report</a> to get insights into the performance of your site across various mobile devices and browser types.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I edit my site on a mobile device or tablet?</h4><div class="collapsible-content"><div>Absolutely. Using your mobile device or tablet you can edit your site's text and links, change site images and more. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-editing-your-site-on-your-mobile-device" target="">editing your site on mobile</a>.</div></div></div></div>

Wix sites are compatible for viewing on iPads and tablets. All tablet devices, regardless of operating system, display the desktop version of your site. 

Keep in mind that iPads and tablets do not ha...

Troubleshooting iPad and Tablet Live Site Issues

<div data-component-type="text"><div>Wix sites are compatible for viewing on iPads and tablets. All tablet devices, regardless of operating system, display the desktop version of your site. <br />
<br />
Keep in mind that iPads and tablets do not have the same capabilities as desktop computers, and larger sites may take longer to load. Additionally, some features may not function the same on iPads and tablets (e.g. visitors can tap their screens but cannot hover over elements on your site).</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix supports viewing live sites from iPads and tablets. However, the Wix Editor is not supported on iPads or tablets.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="resolving-general-issues" level="3">Resolving general issues</h2></div><div data-component-type="text"><ol>
  <li>Make sure you are using the <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">most recent version of Chrome or Safari on a supported operating system</a>.</li>  <li>Clear your browser's cache and cookies:
    <ul>
      <li><a data-composite="true" href="https://support.apple.com/en-us/HT201265" target="_blank">iPad or iPod touch instructions</a></li>      <li><a data-composite="true" href="https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&amp;oco=1" target="_blank">Android instructions</a></li>    </ul>  </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="resolving-specific-issues" level="3">Resolving specific issues</h2></div><div data-component-type="text"><div>Click below to learn how to resolve specific iPad or tablet live site issues:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Content is cut off on the sides of your screen</h4><div class="collapsible-content"><div>On iPads and tablets Wix sites are cropped within the <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-working-with-the-editor-gridlines" target="_blank">vertical gridlines</a> of the editor.</div><div><br />
<strong>To resolve this issue</strong>:<br />
Make sure to place your content within the vertical gridlines in your editor. You can also <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-adding-and-setting-up-columns-on-your-strip" target="_blank">use columns</a> which are responsive to your screen's width to fit your content within most screens.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Text appears as 2 lines</h4><div class="collapsible-content"><div>Fonts render differently on different devices and browsers. This can cause a single line of text to expand and appear over 2 lines on the live site.<br />
<br />
<strong>To resolve this issue</strong>:</div><ol>
  <li>Remove formatting from the text:
    <ol>
      <li>Copy and paste the text into Notepad (TextEdit on Mac).</li>      <li>Paste the text into a <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-adding-and-editing-text" target="_blank">new text box</a> by pressing <strong>Ctrl</strong> + <strong>Shift</strong> + <strong>V</strong> (or <strong>Cmd</strong> + <strong>Shift</strong> + <strong>V</strong> on Mac) on your keyboard. </li>      <li>(If necessary) <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-formatting-your-text" target="">Format your text</a> using the options in the <strong>Text Settings</strong> panel.</li>    </ol>  </li>  <li>In your editor, expand the width of your text box slightly so that there is room for your text to widen without it appearing on the next line. </li>  <li><a data-composite="true" href="https://support.wix.com/en/article/wix-editor-publishing-your-site" target="_blank">Publish your site</a>. </li>  <li><a data-composite="true" href="https://support.wix.com/en/article/clearing-your-browsers-cache" target="">Clear your browser's cache</a>.</li>  <li>View your live site to make sure the text appears correctly. </li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Text and images are misaligned</h4><div class="collapsible-content"><div>Wix doesn’t support <a href="https://support.wix.com/en/article/wix-editor-request-adding-images-inside-text-boxes-text-wrapping">text wrapping</a>. If you've placed an image on top of an empty area in a text box, they will not align the same across all browsers and devices which use different rendering engines.<br /><br /><strong>To resolve this issue</strong>:<br />Split up your text into multiple text boxes and make sure images are not placed on top. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Other alignment issues</h4><div class="collapsible-content"><div>If text is misaligned with other elements on your live site it may be related to <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-font-looks-different-on-different-browsers" target="">fonts rendering differently</a> on different browsers and devices.<br />
<br />
<strong>To resolve this issue</strong>:</div><ul>
  <li>Use columns</li>  <li>Use the repeater element</li>  <li>Use container boxes</li></ul><div><br />
Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-aligning-your-site-to-display-correctly-on-different-browsers" target="">aligning your site to display correctly on different browsers</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do Android tablets and iPads support video backgrounds or parallax scroll on Wix sites?</h4><div class="collapsible-content"><div>No, Android tablets and iPads do not support video backgrounds or parallax scrolling. As a result, these features may not function correctly on these devices.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I make more detailed customizations for my site when it is displayed on tablets?</h4><div class="collapsible-content"><div>With <a data-composite="true" href="https://www.wix.com/studio" target="">Wix Studio</a>, you can achieve detailed customizations for your site across various breakpoints, including tablets. Wix Studio is designed specifically for freelancers and agencies, offering a powerful, flexible platform that combines smart design capabilities with robust development tools. This allows you to tailor every aspect of your site's appearance and functionality for tablet users, ensuring an optimal viewing experience. </div></div></div></div>

CompatibilityWix no longer supports editing or viewing live sites on IE11.

If you're using Internet Explorer, we recommend that you instead update to the latest version of Microsoft Edge or another s...

Wix Compatibility with Internet Explorer

<div data-component-type="heading"><h2 id="" level="3">Compatibility</h2></div><div data-component-type="text"><div>Wix no longer supports editing or viewing live sites on IE11.<br />
<br />
If you're using Internet Explorer, we recommend that you instead update to the latest version of Microsoft Edge or another <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browser</a> on PC - Chrome or Firefox. <a data-composite="true" href="https://www.microsoft.com/en-us/windows/microsoft-edge" target="_blank">Download Microsoft Edge</a> </div></div><div data-component-type="heading"><h2 id="" level="3">Reasons for Switching to an Updated Browser</h2></div><div data-component-type="text"><div>We strongly recommend that you switch to an updated browser version for the following reasons:</div></div><div data-component-type="text"><ul><li><strong>Security:</strong> Microsoft no longer provides security updates for older versions of Internet Explorer, and soon may cease providing security updates for the browser altogether for newer operating systems. **Without critical browser security updates, your PC may become vulnerable to harmful viruses, spyware, and other malicious software which can steal or damage your business data and information.</li><li><strong>Tech Support: </strong>Microsoft no longer provides tech support or fixes for older versions of Internet Explorer and may soon cease to provide support for the browser on newer operating systems.</li><li><strong>Compliance: </strong>Businesses that are governed by regulatory obligations such as HIPAA must ensure that the software they are using is up to date and compliant with these regulations.</li><li><strong>Lack of ISV Support: </strong>Many Independent Software Vendors (ISVs) no longer support Internet Explorer. For example, Office 365 takes advantage of modern web standards and runs best with the latest browser.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">What browser are you using?</div><div class="info-content"><div>Go to <a href="http://www.whatismybrowser.com" target="_blank">www.whatismybrowser.com</a> to find out if your browser is up to date. </div></div></div></div>

If your browser is set to block third-party cookies, you may have trouble logging in to your Wix account. Enable cookies to make sure you can log in successfully. Supported Browsers:We recommend using...

Enabling Cookies in Your Browser

<div data-component-type="text"><div>If your browser is set to block third-party cookies, you may have trouble logging in to your Wix account. Enable cookies to make sure you can log in successfully. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Supported Browsers:</div><div class="info-content"><div>We recommend using the most current version of a <a href="https://support.wix.com/en/article/supported-browsers">browser supported by Wix</a>. Go to <a href="http://www.whatismybrowser.com" target="_blank">www.whatismybrowser.com</a> to make sure your browser is up to date.</div></div></div></div><div data-component-type="heading"><h2 id="" level="3">Select your browser below to learn how to enable cookies:</h2></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Google Chrome</h4><div class="collapsible-content"><ol>
  <li>Click the <strong>More</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/05/07/f4e78eb2-56d2-46fc-a85c-07dd52796ec5/dbb1b6d2-a6d8-4335-b630-4d0ae4e21046.png" /> at the top right of the browser.</li>  <li>Select <strong>Settings</strong>.<br />
 <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9dcc39dd-da6f-4c38-b1c3-ee79d33f39d5/2023/03/23/93cda7a7-6cff-4218-9e5d-255b5fefbf62/6f6da129-250c-4ee8-94e3-4ab2b1c7747a.png" /></li>  <li>Click <strong>Privacy and security</strong>.</li>  <li>Click <strong>Cookies and other site data</strong>.</li>  <li>Select <strong>Allow all cookies</strong>.<br />
</li></ol><div><strong>Note:</strong> </div><ul>
  <li>Make sure <strong>Block third-party cookies</strong> is disabled if you're using <a data-composite="true" href="https://support.wix.com/en/article/cms-formerly-content-manager-creating-a-collection" target="">Database Collections</a>. </li>  <li>You can learn more in <a data-composite="true" href="https://support.google.com/chrome/answer/95647" target="_blank">Google's article about managing cookies in Chrome</a>.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Safari</h4><div class="collapsible-content"><ol><li>Click<strong> Safari </strong>in the menu bar and select <strong>Preferences</strong>.<br /><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/05/17/3f642bb2-3e5e-480e-b62e-f24ddc9f9881/4f05cd9f-cd7f-46ef-a4e9-b82b9334317e.png" /></li><li>Click <strong>Privacy</strong>.<br /><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/05/17/7d27bf11-bd97-4144-aab1-0e1ad18924a5/e908b7d7-7df9-4eae-b46c-a5dd460f26db.png" /></li><li>Uncheck the box next to <strong>Block all cookies</strong>. </li></ol><div><br /><strong>Note:</strong> Make sure the version of Safari you're using is supported by Wix. <a href="https://support.wix.com/en/article/supported-browsers">View Supported Browsers</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Mozilla Firefox</h4><div class="collapsible-content"><ol>
  <li>Click the <strong>Menu</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/03/18/1f2f8861-4de6-4ed7-971d-f10cc05931d2.png" /> at the top right of your browser.</li>  <li>Click <strong>Settings</strong>.</li>  <li>Select the <strong>Privacy &amp; Security</strong> panel on the left. </li>  <li>Select <strong>Custom</strong> under <strong>Enhanced Tracking Protection </strong>and make sure <strong>Cookies</strong> is unchecked.</li></ol><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/07/28/e09d9952-f384-4fae-919a-fed10cded1a1/f828f0f8-9d58-4da1-a42a-d11cfb056866.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Microsoft Edge</h4><div class="collapsible-content"><ol><li>Click the <strong>More</strong> icon <img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/05/17/abecb001-3f28-4276-86e6-f0eb848f5cca/2060b0c7-db02-4368-adc1-813535262315.png" /> at the top right and select <strong>Settings</strong>. </li><li>Scroll down and select <strong>View advanced settings</strong>.</li><li>Click the drop-down under <strong>Cookies </strong>and select <strong>Don't block cookies</strong>.</li></ol><div><br /><strong>Note:</strong> Make sure the version of Edge you're using is supported by Wix. <a href="https://support.wix.com/en/article/supported-browsers">View Supported Browsers</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Internet Explorer 11</h4><div class="collapsible-content"><ol>
  <li>Click the <strong>Settings</strong> icon at the top right and select <strong>Internet options</strong>.<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/05/17/7972f1a7-c5a0-4fe8-b506-a65bbcb5ad8c/1f230c37-567d-4e03-ae39-a109a0529950.png" /></li>  <li>Click the <strong>Privacy</strong> tab.</li>  <li>Click the <strong>Advanced</strong> button.</li>  <li>Click <strong>Accept</strong> under <strong>First-party cookies</strong>. </li>  <li>Click <strong>Accept</strong> under <strong>Third-party cookies</strong>. </li>  <li>Click <strong>OK</strong>. </li></ol><div><br /></div><div><strong>Note:</strong> Wix no longer supports editing or viewing live sites on IE11. We recommend using an updated browser such as Chrome to view and edit your site. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-compatibility-with-internet-explorer" target="">Wix's compatibility with Internet Explorer</a>. </div></div></div></div>

If you receive the error message: &quot;Default mail client is not properly installed,&quot; you are experiencing a local issue related to the email configuration of your browser or computer. This iss...

Troubleshooting Error Message: Default Mail Client Is Not Properly Installed

<div data-component-type="text"><div>If you receive the error message: &quot;<strong>Default mail client is not properly installed</strong>,&quot; you are experiencing a local issue related to the email configuration of your browser or computer. <br /><br />This issue occurs when you click an email link from your live site if you do not have a defined default mail client for your device.  </div></div><div data-component-type="text"><div>To resolve this issue, make sure you've set a default mail client in your browser's settings.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This issue is localized to your computer and should not affect your visitors unless they have also not set up a default mail client. If you haven't set up a mail client on your device, you will experience this issue when clicking &quot;mailto:&quot; links on any websites (not just Wix sites). </div><div><br /></div><div>To avoid this issue, we recommend displaying your email address on your site and <a data-composite="true" href="https://support.wix.com/en/article/wix-forms-adding-and-setting-up-a-form-on-your-site" target="">using a contact form</a>. </div></div></div></div>

Improving your site's performance is an important part of the creation process, as well as ongoing maintenance. The guidelines in this article can help to enhance your visitors' experience, improving ...

Site Performance: Best Practices

<div data-component-type="text"><div>Improving your site's performance is an important part of the creation process, as well as ongoing maintenance. The guidelines in this article can help to enhance your visitors' experience, improving aspects such as responsiveness, fluidity, and loading time. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="understanding-loading-time" level="3">Understanding loading time</h2></div><div data-component-type="text"><div>Site loading time measures how quickly your site fully loads after a visitor requests access, by either clicking a link or entering the page URL. Many factors can affect the loading time of a page. Some are site-specific, and others are related to your visitor's device and internet connection.</div></div><div data-component-type="text"><div>Sites that have been optimized and adjusted load faster than those that are content-heavy. <a data-composite="true" href="https://support.wix.com/en/article/site-performance-designing-a-performance-focused-website" target="">Optimizing your site</a> can ensure an improved loading time, as well as a better score on performance tools like Google PageSpeed Insights.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="how-wix-measures-loading-time" level="3">How Wix measures loading time</h2></div><div data-component-type="text"><div>Wix monitors and collects data for several metrics. These include Google's Core Web Vitals, and additional vitals such as FCP, TTFB, and TTI. You can view <a data-composite="true" href="https://support.wix.com/en/article/understanding-your-site-speed-dashboard" target="">your site's speed metrics</a> from your dashboard. </div></div><div data-component-type="text"><div>Wix automatically collects this performance data in real time across our platform in order to monitor and improve your site's speed. We recommend following the best practices below to ensure an enhanced loading time for your site.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="loading-order-of-elements" level="3">Loading order of elements</h2></div><div data-component-type="text"><div>When building or updating your site, we recommend that you keep <a data-composite="true" href="https://support.wix.com/en/article/site-performance-designing-a-performance-focused-website#element-loading-order" target="">the loading order of elements</a> in mind, as they can effect your site's performance.</div></div><div data-component-type="text"><div>For example, elements that are interactive or content-heavy (e.g. videos and third party apps) tend to load slower than static or lighter elements, such as text and buttons. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="optimizing-elements-on-your-site" level="3">Optimizing elements on your site</h2></div><div data-component-type="text"><div>Optimize the homepage and elements like text, animation, and images for better site performance. Click an option below for more information:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Homepage design</h4><div class="collapsible-content"><div>Content that is above the fold of your site is loaded before the rest of your page. Adding meaningful, relevant, and light content to this section of your page ensures that site visitors have useful information to discover while the rest of the page loads. </div><div><br /></div><div>We advise using static elements such as text, shapes, and buttons on your above the fold. As these elements load first, it'll enhance your site's loading time and performance. </div><div><br /></div><div><strong>What is 'above the fold'?</strong></div><div>This is the section of your site that visitors see first, before starting to scroll down. </div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/02/24/c3f222b2-9a16-4401-a18a-5f1ee21d0650/24b10e96-2173-4b34-a2e0-c1bdc3d6fa5f.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Images</h4><div class="collapsible-content"><div>Images uploaded to Wix sites are automatically resized for optimization. We recommend using AVIF images rather than PNG images unless you require a transparent background. AVIF images are better optimized for site loading time and performance. <a data-composite="true" href="https://support.wix.com/en/article/site-performance-optimizing-your-media" target="_blank">Learn more about images and your site performance</a>.</div><div><br /></div><div><strong>Notes:</strong> </div><ul>
  <li>Wherever possible, Wix automatically converts images to modern formats such as AVIF. This format reduces download size while maintaining image quality.</li>  <li>It is not possible to upload images over 25mb to your Wix site.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Videos</h4><div class="collapsible-content"><div>Videos are a great way to encourage visitor interaction and interest. We advise keeping loading time in mind when adding videos, as they generally have high resolutions and take longer to load than static elements. </div><div><br /></div><div>Avoid overuse of videos, and keep them below the fold where possible. <a data-composite="true" href="https://support.wix.com/en/article/site-performance-optimizing-your-media" target="">Learn more about optimizing your videos</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Third-party apps and iFrames</h4><div class="collapsible-content"><div>The content shown in third-party apps and iFrames (e.g. embedded videos or social channels feeds) is delivered from external servers, rather than the Wix servers. </div><div><br /></div><div>This means Wix cannot optimize them and therefore they may create an overhead on your site’s loading time. <br />
</div><div>We recommend putting them on secondary pages, with a button on the homepage that will direct your site visitors to them.</div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/02/24/4a6a902f-a58d-4a89-a844-3fbd43531d7f/000fd0c9-e091-498c-a6f3-a2c367d5a8a4.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Fonts</h4><div class="collapsible-content"><div>We recommend using no more than 3 or 4 fonts on your site, as this can enhance your site's aesthetic and give it a professional feel. Keeping the font styles within this number range can also improve site performance, as it reduces the loading time. </div><div><br /></div><div>Furthermore, we also recommend avoiding the use of custom fonts where possible. System fonts load faster, which can improve your site's performance. <a data-composite="true" href="https://support.wix.com/en/article/site-performance-optimizing-your-text" target="_blank">Learn more about fonts and your site</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Special effects</h4><div class="collapsible-content"><div>Special effects such as animations and slideshows can bring your site to life.</div><div>However, they tend to load slower than static elements, and we recommend keeping them below the fold of your site where possible.</div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/02/24/15e115f5-a5b7-4ee3-882c-f7f51c425219/a20d9967-e23e-4f15-ba1c-c25d53b6a229.gif" /></div><div><br />
<strong>Note:</strong> Animated GIFs must be downloaded in full before they begin to play. We recommend converting any animated GIFs that you want to use into a video.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Lightboxes</h4><div class="collapsible-content"><div>Lightboxes load later than other elements of your site by design. We therefore recommend limiting the use of lightboxes across your site, and avoid using lightboxes as your page's main content.</div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2022/10/27/60247286-d16f-44d2-9354-ee1bdcdb4e10/374a23bc-4f4d-402e-ab54-bd931db830b0.gif" /></div><div><br /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">DOM order</h4><div class="collapsible-content"><div>Your site's DOM order is the order in which visitors using assistive technologies (such as screen readers) navigate through your elements. </div><div><br /></div><div>In order to provide a smooth experience for these visitors and ensure the correct order of elements, we recommend manually adjusting the visual order of elements to match the order displayed in the Layers panel. </div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2022/09/07/5a560ab4-0363-4218-a2f2-f942689ae743/6237cf56-6c62-4a46-9947-8dd36bee8a7b.png" /></div><div><br /></div><div><a data-composite="true" href="https://support.wix.com/en/article/site-performance-your-sites-dom-order" target="">Learn more about your site's loading order</a></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Using data on your site?</div><div class="info-content"><div><a data-composite="true" href="https://support.wix.com/en/article/velo-best-practices-for-improving-performance-in-wix-sites-with-data" target="">Read more about loading times on sites with data collections</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="optimizing-your-mobile-site-content" level="3">Optimizing your mobile site content</h2></div><div data-component-type="text"><div>In general, mobile devices are not as strong or fast as desktop computers, and have a slower internet connection. Therefore your site might take longer to load when viewing it on a mobile device.</div></div><div data-component-type="text"><div>If your mobile site is loading slowly, we recommend following the below guidelines to optimize its performance.</div></div><div data-component-type="text"><div>Click an option below to learn how to:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Use the mobile editor</h4><div class="collapsible-content"><div>Use the mobile editor to optimize your mobile-friendly site. You can hide and adjust elements, and even add a welcome screen.</div><div><br /></div><div>Mobile-friendly sites will look different to the desktop version, so we recommend adjusting it to fit your needs.</div><div><br /></div><div><strong>To access the mobile editor:</strong></div><ol>
  <li>Open the Wix Editor.</li>  <li>Click the <strong>Mobile Editor </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2022/11/08/08ae9873-b079-40cf-8525-effbed362dcb/d465470c-a375-4c36-8344-f9c878b58375.png" /> from the top toolbar.</li></ol><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/08/13/363e4fd5-5e2e-4db6-8de0-9f544c7f87da/954250c2-5925-4fc5-a2d2-ae417c82d69e.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Hide unnecessary elements</h4><div class="collapsible-content"><div>Some elements may not be relevant to your mobile site, and will significantly impact loading time. </div><div><br /></div><div>We recommend being mindful of these elements. Avoid overuse of elements such as lightboxes and third-party apps, and keep only relevant and necessary content on your mobile site.</div><div><br /></div><div><strong>To hide elements from your mobile site:</strong></div><ol>
  <li>Click the element you want to hide.</li>  <li>Click the Hide Element icon <img data-composite="true" src="https://lh5.googleusercontent.com/L4iRWXmqsUGoTo3P2kGkvn4s7FsSQO6TKxvcSJRiLfXPdTUxvQluka9qGjkTrbJkQi9mmQ0A5O-1Lt76Gn4VLL3RKsYh8FsbxTSwRewt4CZb0uAqVEWAFCZ-u_EHaeMSug7SkbS9" />.</li></ol><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/08/13/ae8a4939-8c0e-4fc9-af97-574b9bc2ac8b/e6846628-a1c3-4c49-a608-75d30febe706.png" /></div><div><br /></div><div><strong>Tip:</strong> Hidden elements can be viewed and re-added to your mobile site by clicking <strong>Hidden on Mobile</strong> <img data-composite="true" src="https://lh5.googleusercontent.com/L4iRWXmqsUGoTo3P2kGkvn4s7FsSQO6TKxvcSJRiLfXPdTUxvQluka9qGjkTrbJkQi9mmQ0A5O-1Lt76Gn4VLL3RKsYh8FsbxTSwRewt4CZb0uAqVEWAFCZ-u_EHaeMSug7SkbS9" /><strong> </strong>on the left side of the mobile editor.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Crop or resize images</h4><div class="collapsible-content"><div>Large images may take a while to load on your mobile-friendly site. We recommend cropping or making your image smaller to prevent your mobile site's loading time being impacted. </div><div><br /></div><div><strong>To crop an image:</strong></div><ol>
  <li>Click the image in the editor.</li>  <li>Click the Crop icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2022/11/08/1e9dce3e-99a3-482f-b69e-3539eeada0d4/4ff9fe5e-fa1e-4ef3-855d-cd85b5791c66.png" />.</li>  <li>Drag the handles to crop the image.</li>  <li>Click <strong>Apply</strong>. </li></ol><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/08/13/5de900b9-7f24-40b2-aad9-4fc55c6b8123/00b5e3f4-f460-4368-85e6-9adafbe42669.png" /></div><div><br /></div><div><strong>Tip:</strong> Images can be resized by clicking the image, then dragging the handles to make it larger or smaller.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Reduce items in galleries and repeaters</h4><div class="collapsible-content"><div>Galleries and repeaters are a great way to display images and information on your site, however they tend to load slower than other elements like text or basic shapes.</div><div><br /></div><div>As a best practice, we recommend reducing the amount of items in a gallery or set of repeaters on mobile. Only display relevant and important items and media, and spread them evenly across your site.</div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/02/23/55f9d49c-2ace-46c9-8755-96658ef2272d/8177fd06-c1c2-4474-83b1-a19316d44957.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Add a welcome screen</h4><div class="collapsible-content"><div>Welcome screens are a great way to introduce your mobile site's brand. This is the first thing site visitors see, while your site can fully load in the background.</div><div><br /></div><div>You can <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-adding-and-managing-a-welcome-screen-on-your-mobile-site" target="">add a welcome screen from the panel on the left of the editor</a>, and also customize it to suit your style. </div><div><br /></div><div><strong>To add a welcome screen:</strong></div><ol>
  <li>Click <strong>Mobile Tools</strong> <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2022/11/08/42c8f198-fddd-4e5c-a89b-fbefd0825c40/ec82f58d-027b-4745-b5db-14a682a35109.png" /> on the left side of the mobile editor.</li>  <li>Click <strong>Welcome screen</strong>.</li>  <li>Customize your Welcome screen using the options available. </li>  <li>Click <strong>Done</strong>.</li></ol><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/02/23/e5ab5354-4956-4956-9f23-1c68717de710/b253c944-b07a-4afd-bea4-32a04508c13d.gif" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Use a supported system and browser</h4><div class="collapsible-content"><div>Wix sites are supported on different mobile operating systems and browsers. If visitors are having issues viewing your mobile-friendly site, they may need to update their system or browser.</div><div><br /></div><div>View the <a data-composite="true" href="https://support.wix.com/en/article/supported-devices-browsers-and-operating-systems" target="">supported operating systems and browsers</a>.</div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Keep in mind:</div><div class="info-content"><div>Tablet devices, such as iPads and Android tablets, display the desktop version of your site. <a data-composite="true" href="https://support.wix.com/en/article/troubleshooting-ipad-and-tablet-live-site-issues" target="">View our troubleshooting article if you are experiencing issues with tablets.</a></div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="third-party-code" level="3">Third party code</h2></div><div data-component-type="text"><div>Third party code can provide important insight, tools, and features on your site. However, it can also impact your site's loading time and performance if not optimized. </div></div><div data-component-type="text"><div>We recommend only <a data-composite="true" href="https://support.wix.com/en/article/site-performance-using-third-party-code-on-your-site#optimizing-code-on-your-site" target="">adding third-party code where necessary</a>, and using <a data-composite="true" href="https://support.wix.com/en/article/site-performance-using-third-party-code-on-your-site#using-marketing-code-on-your-site" target="">Wix's marketing integrations</a> for analytic and advertising tools. </div></div>

Optimize text on your site to improve the visitor experience. Font types, effects, and formatting can impact your site's performance, so we recommend following our guidelines to ensure you can display...

Site Performance: Optimizing Your Text

<div data-component-type="text"><div>Optimize text on your site to improve the visitor experience. Font types, effects, and formatting can impact your site's performance, so we recommend following our guidelines to ensure you can display important information without compromising on function.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Having meaningful text above the fold also ensures that visitors have content to read while the rest of the site loads.  </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="different-types-of-fonts" level="3">Different types of fonts</h2></div><div data-component-type="text"><div>There are a few font types that you can use across your site. Depending on the type and download requirements, they vary in how they affect your site's loading speed and performance. The three font types are:</div></div><div data-component-type="text"><ul>
  <li><strong>System fonts:</strong> These are common fonts that most likely already exist on your and your visitors' device systems. As they are included in most systems, they do not need to be downloaded to appear on your visitors' devices, and therefore do not impact your site's performance.</li>  <li><strong>Custom fonts:</strong> Custom fonts are fonts that you can upload from any third party to use on your Wix site. These fonts are a personal way to enrich your site experience, but they require download from the server to appear in your visitor's browser. Therefore, these fonts can impact your site's performance.</li>  <li><strong>Fonts available from Wix:</strong> When you build and edit your site with Wix, you may notice that we offer a variety of text fonts. Some of these are system fonts while others act as custom fonts, and they affect your site's loading speed accordingly.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">To sum it up:</div><div class="info-content"><ul>
  <li>System fonts ultimately load faster than custom fonts, as they already exist in the system. This therefore saves bandwidth by reducing the number of requests needed to load your site. </li>  <li>Since system fonts have less of an impact on your site's speed, we recommend using them in place of custom fonts where possible.</li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="number-of-fonts" level="3">Number of fonts</h2></div><div data-component-type="text"><div>When using fonts across your site, it's important to keep in mind that having multiple different fonts and font types can impact the loading time and overall performance. </div></div><div data-component-type="text"><div>While system fonts do not require download, custom fonts need to be downloaded from the server in order to be displayed on your page. Different custom fonts may also have different download speeds, which can further affect your site's loading time.</div></div><div data-component-type="text"><div>We recommend keeping the number of fonts (both system and custom) on your page at 3 and below, as this helps to keep your site running smoothly. Consistency in fonts (and colors) also helps to reinforce your brand, and keep your site's look consistent.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="font-formatting-and-animation" level="3">Font formatting and animation</h2></div><div data-component-type="text"><div>Different font weights, such as bold, underline, or italics, may also impact your site's loading time. Try to keep the number of font weights on a page at 3 or below by using them for specific purposes (i.e., highlighting an area of text on your page).</div></div><div data-component-type="text"><div>Additionally, animated text can have an impact on your text's readability and SEO. This is because animated text cannot be read by search engines. We recommend using regular text for meaningful content on your site, and avoiding overuse of reveal animations above the fold. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="images-of-text" level="3">Images of text</h2></div><div data-component-type="text"><div>Avoid images that contain text where possible. Image text may appear blurry while the image is loading, and cannot be translated or crawled by search engines. Ensure that you're using standard text where possible across your site to maintain your site performance and SEO ranking.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>As an alternative, we recommend <a data-composite="true" href="https://support.wix.com/en/article/optimizing-your-images-and-galleries-for-seo-alt-text" target="">adding alt text to your images</a>. This allows search engines and screen readers to &quot;read&quot; the description of the image. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="fallback-fonts-in-the-studio-editor" level="3">Fallback fonts in the Studio Editor</h2></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>This feature is only available in the Studio Editor.</div></div></div></div><div data-component-type="text"><div>If you're using heavy custom fonts on a <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-about-the-studio-editor" target="">Studio Editor</a> site, you can enable default fallback fonts. Fallback fonts load faster, and are temporarily displayed on the live site while the custom fonts download in the background. </div></div><div data-component-type="text"><div>Fallback fonts can optimize page performance by reducing the site's LCP (Largest Contentful Paint), which may improve the <a data-composite="true" href="https://support.wix.com/en/article/site-performance-about-core-web-vitals" target="">Core Web Vitals and Google Search ranking</a>. Additionally, displaying text content faster can enhance the experience for visitors while they browse the site. <a data-composite="true" href="https://support.wix.com/en/article/studio-editor-working-with-site-typography#enabling-fallback-fonts" target="">Learn how to enable fallback fonts</a></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Good to know:</div><div class="info-content"><ul>
  <li>Fallback fonts improve the loading time if the largest element above-the-fold is a<strong> </strong>text element.</li>  <li>When you enable fallback fonts, it adds a &quot;swap&quot; value to the font-display CSS descriptor. This descriptor determines how a font is displayed based on when it is downloaded and ready to use.</li></ul></div></div></div>

Images and videos are a great way to engage site visitors. However, they can impact loading time if not optimized. Optimizing media can enhance the pages' performance, and ensure a smoother experience...

Site Performance: Optimizing Site Media

<div data-component-type="text"><div>Images and videos are a great way to engage site visitors. However, they can impact loading time if not optimized. Optimizing media can enhance the pages' performance, and ensure a smoother experience for visitors.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="displaying-images-on-a-site" level="3">Displaying images on a site</h2></div><div data-component-type="text"><div>Images are an eye-catching way to showcase content on a site, such as photography and products. We recommend keeping the quality, size, and format of images in mind to ensure the best loading time for site pages. </div></div><div data-component-type="text"><div>Select an option to learn more about our guidelines for optimizing images.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Choose the correct media format</h4><div class="collapsible-content"><div>Wix allows you to upload <a data-composite="true" href="https://support.wix.com/en/article/wix-media-supported-media-file-types-and-file-sizes" target="">a wide range of media file types</a> directly to your site, like images, video, audio, icons, vector art (SVG) and more. </div><div><br /></div><ul>
  <li><strong>Images: </strong>AVIF is a new type of image file that's better than JPEG and is approximately 50% smaller than WebP. This makes AVIF images load faster on your live site. AVIF can also handle a wide range of colors, making images look even more realistic. Wix automatically compresses your images using AVIF on your live site. </li></ul><div><br /></div><ul>
  <li><strong>SVG images: </strong>SVG graphics (also known as vector art) use mathematical equations for drawing graphics, as opposed to pixel grids used in other raster image formats. This makes them lighter, which means they generally load at a higher speed. It also means that the image's quality and sharpness is not affected by resizing. We recommend using vector art for decorative shapes and business logos. </li></ul><div><br /></div><ul>
  <li><strong>GIFs: </strong>While GIFs are a popular format for showcasing animated content, modern video encoding formats have both a smaller size and better quality. We therefore recommend using video files for animated or moving content instead of GIFs.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Upload the best image quality</h4><div class="collapsible-content"><div>We recommend uploading the best possible quality images, as Wix optimizes them to the exact dimensions displayed on the screen without loss of quality. For best results, upload images of at least 2560 X 1440 pixels in resolution. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Compress large images</h4><div class="collapsible-content"><div>Wix automatically optimizes images for best online quality and fast download, so you don't need to resize or compress images under 25MB before uploading. For images that are larger than 25MB, we advise resizing or compressing them as needed.</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/04/06/e0e07a75-c180-47f7-973c-daf547c39143/c790c2a0-6f7e-45c7-80ad-1d621f245396.png" alt="A live Wix site showing two images above the fold." /></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>When you upload an image to your site, it is automatically converted to AVIF format, as it's better optimized for site performance.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="organizing-galleries-on-a-site" level="3">Organizing galleries on a site</h2></div><div data-component-type="text"><div>Wix offers a variety of galleries in different layouts to showcase media.  We recommend keeping the number of galleries, items, and placement in mind when using galleries on a site.</div></div><div data-component-type="text"><div>Click an option below to learn more about optimizing galleries:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Number of galleries</h4><div class="collapsible-content"><div>Galleries are optimized to showcase multiple media files at once. We recommend having one gallery with several media items per page, as opposed to multiple galleries with less items. This is because having too many elements on a single page (even if the elements are identical) can affect site performance.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Number of items</h4><div class="collapsible-content"><div>While galleries can handle a large amount of content inside them, showcasing a lot of media at once can affect page performance. We recommend <a data-composite="true" href="https://support.wix.com/en/article/wix-pro-gallery-enabling-and-customizing-a-load-more-button" target="">enabling a 'Load more' button</a>, as it gives your images time to load while encouraging interaction from site visitors. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Gallery placement</h4><div class="collapsible-content"><div>We recommend that your gallery is placed below the fold of the page (the section visitors can't see without scrolling). This improves page performance, while drawing your visitors' attention to your site or page's main message. As the content above the fold is loaded first, moving your gallery down ensures that visitors have valuable content to read while the rest of the content loads.</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/04/06/166228e3-88ee-4707-baf2-6f9868498b8f/ec9cb44d-21b6-4e53-876a-d230eee9debe.png" alt="A pro gallery showcasing floral arrangements on a live Wix site." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="optimizing-videos-on-a-site" level="3">Optimizing videos on a site</h2></div><div data-component-type="text"><div>Wix offers several media players for videos, so you can display valuable content such as music videos, vlogs, or promotional films. You can optimize videos for performance by being mindful of the number of videos, and the types of players displayed on your pages.  </div></div><div data-component-type="text"><div>Click an option below to learn more about optimizing videos on a Wix site:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Single Video Players</h4><div class="collapsible-content"><div>Videos that are embedded in a Single Video Player (Youtube, Vimeo, Dailymotion, Facebook), are iFrames. As the content delivered is not coming from the Wix servers, we cannot optimize it. This doesn’t mean that you shouldn't use them - but we recommend limiting their use on the site, and placing them under the fold.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Number of videos</h4><div class="collapsible-content"><div>It's best not to have more than one video on a page. If you do want to display more than one video, we recommend the following:</div><div><br /></div><ul>
  <li>Display multiple videos using Wix Video. This element is designed for showcasing multiple media files at once.</li>  <li>Display only one video on your homepage, and add a button such as “See All Videos” or “See More” that links to multiple videos located on a separate page of your site. This can encourage visitors to explore the site’s content, while keeping the site's homepage organized.</li></ul></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/04/06/414beec8-4d29-4cbd-b7fa-640a9e1f58ed/5dce295a-f334-47a8-a967-ceba3c5a4b27.png" alt="A live Wix site. The page contains a promotional video." /></div></div>

Cache your site pages to speed up their loading time. When a page is cached, its content and elements aren't rendered from scratch for each visitor. Instead, most visitors see a saved (cached) version...

Site Performance: Caching Pages to Optimize Loading Speed

<div data-component-type="text"><div>Cache your site pages to speed up their loading time. When a page is cached, its content and elements aren't rendered from scratch for each visitor. Instead, most visitors see a saved (cached) version of the page that loads much faster.</div></div><div data-component-type="text"><div>Caching is automatically enabled for most of your pages, but you may need to manually enable it in some cases (e.g. pages that contain Velo code).</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="how-caching-works" level="3">How caching works</h2></div><div data-component-type="text"><div>A cache is a temporary storage area, where versions of your pages are saved so they take less time to load. Wix uses SSR (server-side rendering) to cache or &quot;save&quot; pages to a content delivery network (CDN).</div></div><div data-component-type="text"><div>Most site pages are cached automatically after receiving their first visitor. The next time a visitor requests the page, the saved version is displayed. This prevents all of the page's elements and assets from having to load from scratch. </div></div><div data-component-type="text"><div>The cached version is usually stored for up to a week on our servers. When this duration elapses, the page is cleared and removed from the CDN. However, the page will be cached again after the next visitor loads it.</div></div><div data-component-type="heading"><h2 id="multiple-cached-versions-for-different-visitors" level="3">Multiple cached versions for different visitors</h2></div><div data-component-type="text"><div>Distinct cached copies of the same page may be created according to your visitors' geographic locations, device types, and other parameters. </div></div><div data-component-type="text"><div>When a page is cached, it loads quicker for future visitors who share the same parameters as the <strong>first visitor</strong>. If the next visitor doesn't share these parameters, they see the regular version of the page so it doesn't load as quickly.</div></div><div data-component-type="text"><div>However, their visit creates another cached version based on their specific parameters. Any subsequent visitors with the same parameters see the additional cached version that was created.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="caching-and-site-performance-metrics" level="3">Caching and site performance metrics</h2></div><div data-component-type="text"><div>Cached pages may help to improve your overall site performance, including metrics like LCP (largest contentful paint), and FCP (first contentful paint). This can improve your site's <a data-composite="true" href="https://support.wix.com/en/article/site-performance-about-core-web-vitals" target="">core web vitals score</a> and overall search results ranking.</div></div><div data-component-type="text"><div>As most of the site is already loaded on the Wix servers, your visitors' devices don't need to do as much processing. The site is also rendered from the nearest geographical CDN to the device, which can encourage faster loading.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="enabling-and-disabling-caching-on-site-pages" level="3">Enabling and disabling caching on site pages</h2></div><div data-component-type="text"><div>For most pages, caching is enabled automatically. However, if you have custom code on a page that doesn't have any issues with page caching (e.g. it doesn’t access external data sources), you can manage it manually.</div></div><div data-component-type="text"><div>Alternatively, if the page contains custom code and information that needs to be externally retrieved each time a visitor loads the page, you can also prevent the page from being cached completely.</div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Wix-Editor" class="tab-heading heading-0">Wix Editor</div><div data-slug="Studio-Editor" class="tab-heading heading-1">Studio Editor</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/site-selector/?actionUrl=https%3A%2F%2Fwww.wix.com%2Feditor%2F%7BmetaSiteId%7D%3FeditorSessionId%3D%7Besi%7D%26" target="_blank">Go to your editor</a>.</li>  <li>Click <strong>Pages &amp; Menu </strong><img data-composite="true" src="https://lh6.googleusercontent.com/AtygSo0t8UbmzaDyGuuGCwKMawrU9neH9iCg6Bpzdl1yByfa0mTWjo15cCeAP3Zo5D9NtmaTo8f6go6RArSwE_JTOl8p5Sl5CvyfZDZgfsLRMHS6989bjlBOpisK0sRVGtWsqxEhXfxoz6_2esqcISTQdRmI0FqAZFgw0iVycBHbdZH1vAZDjRWv" /> on the left side of the editor. </li>  <li>Hover over the relevant page and click the <strong>More Actions</strong> icon <img data-composite="true" src="https://lh6.googleusercontent.com/bcuV7dDFTNXvUY41EfsgNuXftk1_07pIQgnFt6GuTN6-vCP_WN3bY1r_8REkqH6Ltc-Qd4D5PH83GNQVRmxAELHNLe0R34P8ugeFi7Ew4u3vugfEgzAMcFIFujrHnchBFY5o1-ii165TnqyIBpuNvgu9HrwnArPE6PoHTVUzR7r8au_dYWXlc7KT" />.</li>  <li>Click <strong>Settings</strong>.</li>  <li>Click <strong>Advanced Settings</strong>. </li>  <li>Click the <strong>Manually control caching for this page</strong> toggle and choose what you want to do:
    <ul>
      <li><strong>Enabled</strong>: You can manually control the caching for this page.
        <ul>
          <li><strong>How often do you want to reset this page's cache?:</strong> Choose how frequently your page cache resets from the dropdown menu, or select <strong>Never (disable caching)</strong> to prevent the page from being cached altogether.</li>        </ul>      </li>      <li><strong>Disabled</strong>: The page will be cached automatically.</li>    </ul>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/50f70a50-058e-44ed-a4da-8b9312f94060/2025/04/01/63ca9d70-cf6c-4cbc-9082-e87f8346683b/fafc8eda-2ffc-4043-938a-36c1e5dc3f38.png" alt="The advanced settings of a page in the Wix Editor." /></div></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/site-selector/?actionUrl=https%3A%2F%2Fwww.wix.com%2Feditor%2F%7BmetaSiteId%7D%3FeditorSessionId%3D%7Besi%7D%26" target="_blank">Go to your editor</a>.</li>  <li>Click <strong>Pages</strong> <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9432a2ad-f01d-4a3d-ae53-370c37e15e62/2021/11/02/ca6bf070-4d00-41dc-beea-c88b350df02d/abd8a7a8-abb8-4099-a8b1-3f9966dcdde0.png" /> on the left side of the editor.</li>  <li>Hover over the relevant page and click the <strong>More Actions</strong> icon <img data-composite="true" src="https://lh6.googleusercontent.com/bcuV7dDFTNXvUY41EfsgNuXftk1_07pIQgnFt6GuTN6-vCP_WN3bY1r_8REkqH6Ltc-Qd4D5PH83GNQVRmxAELHNLe0R34P8ugeFi7Ew4u3vugfEgzAMcFIFujrHnchBFY5o1-ii165TnqyIBpuNvgu9HrwnArPE6PoHTVUzR7r8au_dYWXlc7KT" />.</li>  <li>Click <strong>Settings</strong>.</li>  <li>Click <strong>Advanced Settings</strong>. </li>  <li>Click the <strong>Manually control caching for this page</strong> toggle and choose what you want to do:
    <ul>
      <li><strong>Enabled</strong>: You can manually control the caching for this page.
        <ul>
          <li><strong>How often do you want to reset this page's cache?:</strong> Choose how frequently your page cache resets from the dropdown menu, or select <strong>Never (disable caching)</strong> to prevent the page from being cached altogether.</li>        </ul>      </li>      <li><strong>Disabled</strong>: The page will be cached automatically.</li>    </ul>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2025/01/08/0c73bdad-25c9-40da-b94e-fec812e7738f/670b708e-d947-4491-a6c3-351ddcebee98.png" alt="The advanced settings of a page in the Wix Editor." /></div></div></div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="adjusting-site-wide-performance-settings" level="3">Adjusting site-wide performance settings</h2></div><div data-component-type="text"><div>Improve loading time and create the best experience for your site visitors by adjusting your site's performance settings. By default, SWR (Stale While Revalidate) is enabled so site visitors see cached content while fresh data is fetched in the background and saved to the cache for future use. If you've upgraded your site, you can disable SWR to have your site load fresh content instead of cached data. </div><div><br /></div><div>You can also clear all pages from the CDN cache to ensure that your next site visitors receive fresh content instead of cached data. </div></div><div data-component-type="heading"><h2 id="" level="4">To adjust site-wide performance settings:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Settings&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/%7b%7bmetaSiteId%7d%7d/settings" target="_blank">Go to Settings</a> in your site's dashboard.</li>  <li>Type <strong>Website Performance Settings </strong>in the search bar and select it from the results. </li>  <li>Choose what you want to do next:
    <ul>
      <li><strong>Enable SWR for cached content while updating: </strong>Click the <strong>Enable SWR to show cached content while updating</strong> toggle to change how your live site loads data:
        <ul>
          <li><strong>Enabled: </strong>Show cached content while fetching fresh data in the background. Visitors will see content faster, while updates are retrieved for future requests.</li>          <li><strong>Disabled: </strong>Cached content will not be displayed while new data is being fetched.</li>        </ul>      </li>      <li><strong>Clear all pages from the CDN cache: </strong>Click <strong>Clear Site Cache</strong> to delete cached pages from the CDN. <br />
<strong>Note: </strong>The first visitor after clearing the cache may experience slightly slower loading times.</li>    </ul>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/50f70a50-058e-44ed-a4da-8b9312f94060/2025/04/01/8d255d30-8106-4150-8af8-05dd7664f4db/90c9abbf-fabe-479a-9781-9abde933a7b4.png" alt="A screenshot of website performance settings in your Wix site dashboard." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click below to read answers to our most frequently asked questions on page caching.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Are there any pages that cannot be cached?</h4><div class="collapsible-content"><div>If a visitor is logged into your site, any page they open is not cached, and it is not possible to enable this option. </div><div><br /></div><div>Caching also can not be enabled for the following pages:</div><ul>
  <li>Wix Site Search result pages</li>  <li>Pages you have set to private</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How does caching affect Velo?</h4><div class="collapsible-content"><div>By default, caching is disabled for any page that contains Velo code. If there is Velo code that works site-wide, caching is disabled for all site pages. However, you can manually enable caching on the pages that contain the Velo code. <a data-composite="true" href="https://support.wix.com/en/article/velo-improving-page-performance-with-manual-caching" target="">Learn more about caching with Velo</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">When is the site's cache cleared?</h4><div class="collapsible-content"><div>Cache is cleared up to every week (automatically) or up to every time period you specify manually. It’s also cleared every time you click <strong>Publish </strong>in your editor. </div><div><br /></div><div><strong>Note: </strong>If you enable cache rendering for a page, make changes, and revert your site back to that version, it is still enabled. </div></div></div></div>

When you check your site on Google PageSpeed Insights, you may be prompted to remove unused JavaScript files. Some of these files may come from third-party code that you have added, whereas others are...

Site Performance: Removing Unused JavaScript

<div data-component-type="text"><div>When you check your site on Google PageSpeed Insights, you may be prompted to remove unused JavaScript files. Some of these files may come from third-party code that you have added, whereas others are a vital part of your Wix site. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="javascript-files-on-wix-sites" level="3">JavaScript files on Wix sites</h2></div><div data-component-type="text"><div>The PageSpeed Insights results page may display opportunities to remove files and unused JavaScript. However, some files are part of the structure of your Wix site. Any code delivered through <a data-composite="true" href="http://static.parastorage.com/" target="_blank">static.parastorage.com</a> is packaged by Wix, and therefore crucial to the site's structure.</div></div><div data-component-type="text"><div>We are consistently optimizing these files, and using methods such as code splitting to ensure ideal chunk sizes. While Google may advise you to remove these files, they are a vital part of the site and you therefore cannot modify, manipulate, or delete them. <a data-composite="true" href="https://web.dev/unused-javascript/" target="_blank">Learn more about unused JavaScript and PageSpeed Insights</a></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/08/05/d79536b3-e955-4e79-a918-f5e76ef222c9/84aa453f-0479-4397-82bf-c330e8305fd5.png" alt="The PageSpeed insights. Google has flagged some unused JS, which has been packaged by Wix." /></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>When you add apps and components to a page, JavaScript files are automatically added for them. As this can affect the loading speed, we recommend spacing apps and components between different site pages where possible. <a data-composite="true" href="https://support.wix.com/en/article/site-performance-designing-a-performance-focused-website" target="">Learn about other ways to create a performance-focused site</a></div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="javascript-files-from-third-parties" level="3">JavaScript files from third-parties</h2></div><div data-component-type="text"><div>As well as essential files from your Wix site, Google may also flag other unused JavaScript, which can come from third-party code that is not optimized. We recommend identifying these files, and reviewing them to check whether they are necessary to your site.  </div></div><div data-component-type="text"><div>If you find that the files are no longer necessary, you can remove them, or replace them with an optimized alternative. <a data-composite="true" href="https://web.dev/unused-javascript/" target="_blank">Learn more about removing unused JS files</a></div></div>

Depending on your site builder (Wix Editor or Studio Editor), you can apply background images or videos to pages, sections, and other elements. The live site loads the background color first, then the...

Site Performance: Seeing a Flash of Color As Elements Load

<div data-component-type="text"><div>Depending on your site builder (Wix Editor or Studio Editor), you can apply background images or videos to pages, sections, and other elements. The live site loads the background color first, then the background media.</div></div><div data-component-type="text"><div>The background media usually loads fast enough that site visitors do not see the background color. However, it may flash briefly in certain cases. Changing the background color of the affected elements can reduce the visibility of this flash.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="causes-of-color-flashes" level="3">Causes of color flashes</h2></div><div data-component-type="text"><div>It can take longer for image and video backgrounds to load on the live site. If a site visitor is using a slower internet connection, or if the background media is large, a flash of color may appear before the image or video loads.</div></div><div data-component-type="text"><div>Changing the background color of pages and elements can make this flash less noticeable. We recommend choosing a color as similar as possible to the video or image to improve the experience for site visitors. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="changing-the-background-color-of-site-pages" level="3">Changing the background color of site pages</h2></div><div data-component-type="text"><div>If you have added a background image or video to a page in your Wix Editor site, you can change the background color from the Site Design panel.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Using the Studio Editor?</div><div class="info-content"><div><a data-composite="true" href="https://support.wix.com/en/article/studio-editor-request-adding-an-image-or-a-video-to-the-page-background" target="">It is not possible to add media to a page background in the Studio Editor</a>, so you don't need to worry about this step.</div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To change the page background color:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/site-selector/?actionUrl=https%3A%2F%2Fwww.wix.com%2Feditor%2F%7BmetaSiteId%7D%3FeditorSessionId%3D%7Besi%7D%26" target="_blank">Go to the page in your editor</a>.</li>  <li>Click <strong>Site Design </strong><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9432a2ad-f01d-4a3d-ae53-370c37e15e62/2022/02/01/91b3914b-14b7-40de-88e5-3a5dd4f8f0e1/ceebff03-aa14-45d9-9681-645cfbb8caf4.jpg" /> on the left side of the editor.</li>  <li>Click<strong> Page background</strong>.</li>  <li>Click the flap at the top left of the background image preview.</li>  <li>Select the shade you want from your <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-using-and-customizing-your-color-theme" target="">site's theme colors</a>, or apply / create a custom color under<strong> My colors</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2024/12/10/e04ace47-6626-4669-ba99-047f7d58a62e/7f1b4012-c636-4360-bac8-d92786b50892.jpg" alt="The pahe background is open in site styles. The cursor is clicking the color flap." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Good to know:</div><div class="info-content"><div>You can apply this color to all pages with the same the image / video background by clicking <strong>Apply to Other Pages </strong>at the bottom of the panel.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="changing-the-background-color-of-sections-strips-and-cells" level="3">Changing the background color of sections, strips, and cells</h2></div><div data-component-type="text"><div>If you have added an image or video background to a section, you change the color from your editor to match the media's color scheme. Depending on your site builder, you can also change the color of strips or grid cells.</div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Wix-Editor" class="tab-heading heading-0">Wix Editor</div><div data-slug="Studio-Editor" class="tab-heading heading-1">Studio Editor</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><div>When building a site with the Wix Editor, you can change the background color of sections and strips on a page.</div></div><div data-component-type="heading"><h2 id="" level="4">To change a section's background color:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/site-selector/?actionUrl=https%3A%2F%2Fwww.wix.com%2Feditor%2F%7BmetaSiteId%7D%3FeditorSessionId%3D%7Besi%7D%26" target="_blank">Go to your editor</a>.</li>  <li>Right-click the relevant section. </li>  <li>Select <strong>Change Background</strong>.</li>  <li>Click the flap at the top left of the background image preview.</li>  <li>Select the shade you want from your <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-using-and-customizing-your-color-theme" target="">site's theme colors</a>, or apply / create a custom color under<strong> My colors</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2024/12/10/f3bf211c-4ad9-4fd0-877e-55a6947fd6ab/d6704910-2630-4977-90ae-b2d87fde7116.jpg" alt="The color picker is open for the background settings of a section in the Wix Editor." /></div></div><div data-component-type="heading"><h2 id="" level="4">To change a strip's background color:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/site-selector/?actionUrl=https%3A%2F%2Fwww.wix.com%2Feditor%2F%7BmetaSiteId%7D%3FeditorSessionId%3D%7Besi%7D%26" target="_blank">Go to your editor</a>.</li>  <li>Click the strip.</li>  <li>Click <strong>Change Background</strong>.</li>  <li>Click the flap at the top left of the background image preview.</li>  <li>Select the shade you want from your <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-using-and-customizing-your-color-theme" target="">site's theme colors</a>, or apply / create a custom color under<strong> My colors</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2024/12/10/05dc2fd1-d522-4d76-8fdf-e39a05a532ed/3aed3151-754f-4b4f-9208-8ee8afb44447.jpg" alt="The color picker is open for the background settings of a strip in the Wix Editor." /></div></div></div><div class="tab-content"><div data-component-type="text"><div>With the Studio Editor, you can change the background color of sections from the Inspector panel. If you have a grid section, you can also change the background color of each cell. </div></div><div data-component-type="heading"><h2 id="" level="4">To change a section's background color:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/site-selector/?actionUrl=https%3A%2F%2Fwww.wix.com%2Feditor%2F%7BmetaSiteId%7D%3FeditorSessionId%3D%7Besi%7D%26" target="_blank">Go to your editor</a>.</li>  <li>Select the relevant section on the page.</li>  <li>Click the <strong>Open Inspector</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2023/06/14/2dd40586-1f79-4376-aee0-387212a246bb/dfed4075-2e24-4ad8-a7c4-8857038d5f16.png" /> at the top right of the editor.</li>  <li>Click the color box under <strong>Color</strong>.</li>  <li>Select the shade you want from the theme colors, or add / apply a custom color.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2024/12/10/6c3a6772-7a99-4427-88c2-0df2b0090ece/ededb826-6815-488b-afa1-9a9ba5edc1da.jpg" alt="The inspector panel is open on a section. The cursor is selecting a color from the picker." /></div></div><div data-component-type="heading"><h2 id="" level="4">To change a cell's background color :</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/site-selector/?actionUrl=https%3A%2F%2Fwww.wix.com%2Feditor%2F%7BmetaSiteId%7D%3FeditorSessionId%3D%7Besi%7D%26" target="_blank">Go to your editor</a>.</li>  <li>Select the relevant cell in the section.</li>  <li>Click the <strong>Open Inspector</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2023/06/14/2dd40586-1f79-4376-aee0-387212a246bb/dfed4075-2e24-4ad8-a7c4-8857038d5f16.png" /> at the top right of the editor.</li>  <li>Click the color box under <strong>Background</strong>.</li>  <li>Select the shade you want from the theme colors, or add / apply a custom color.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2024/12/10/e4ad420f-7337-4105-ad39-f46a994b777b/7b1f25bc-b3c7-4899-9fb0-75c6f689c265.jpg" alt="The inspector panel is open on a cell. The cursor is selecting a color from the picker." /></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>It is not possible to add an image or video to a cell background. However, you can change the color to match media you attach to the cell.</div></div></div></div></div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="changing-background-color-of-slides" level="3">Changing background color of slides</h2></div><div data-component-type="text"><div>Slideshows are an eye-catching, interactive way to showcase media and content on a site. <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-customizing-the-design-of-your-slideshow" target="">Align the background color of slides</a> with their media to keep a professional, cohesive look. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Using the Studio Editor?</div><div class="info-content"><div>It is not possible to add media to a slideshow item background or <a data-composite="true" href="https://support.wix.com/en/article/studio-editor-request-designing-individual-slideshow-items" target="">customize slideshow items individually</a>.</div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To change a slide's background color:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/site-selector/?actionUrl=https%3A%2F%2Fwww.wix.com%2Feditor%2F%7BmetaSiteId%7D%3FeditorSessionId%3D%7Besi%7D%26" target="_blank">Go to your editor</a>.</li>  <li>Select the slideshow on the page.</li>  <li>Click the blue arrows to navigate to the relevant slide.</li>  <li>Click <strong>Change Slide Background</strong>.</li>  <li>Click the flap at the top left of the background image preview.</li>  <li>Select the shade you want from your <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-using-and-customizing-your-color-theme" target="">site's theme colors</a>, or apply / create a custom color under<strong> My colors</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2024/12/10/fefc5619-2754-4725-8cb6-197898cf2341/fa27dd04-5d91-4035-9695-703e228ccf86.jpg" alt="The color picker is open for the background settings of a slide in the Wix Editor." /></div></div>

Displaying a large number of items at once in your repeater, table, or gallery can impact your page’s performance. You can adjust the Items per load field in your dataset settings to control the numbe...

Site Performance: CMS

<div data-component-type="text"><div>Displaying a large number of items at once in your repeater, table, or gallery can impact your page’s performance. You can adjust the <strong>Items per load</strong> field in your dataset settings to control the number of items that load at a time. </div><div><br /></div><div>This helps you:</div><ul>
  <li>Load your page faster with fewer items on the initial load.</li>  <li>Reduce the number of larger items.</li>  <li>Enhance your page's design.</li></ul><div><br /></div><div>Click an option below to learn more about improving your site's performance when using the <a data-composite="true" href="https://support.wix.com/en/article/cms-content-management-system-an-overview" target="">CMS (Content Management System)</a>.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Showing large amounts of content in elements that connect to your CMS collections</h4><div class="collapsible-content"><div>When displaying a lot of content on data-bound elements, you can limit the number of items loaded at once. Consider adding a <a data-composite="true" href="https://support.wix.com/en/article/cms-about-dataset-click-actions-for-buttons-and-images#load-more" target="">'Load more' button</a> or a <a data-composite="true" href="https://support.wix.com/en/article/cms-adding-and-setting-up-a-pagination-bar" target="">pagination bar</a> to load one batch of items at a time. A good practice is to show up to 10 items with each new load.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Using deferred datasets</h4><div class="collapsible-content"><div>If your connected repeaters or galleries contain a lot of content or connect to a large collection, consider <a data-composite="true" href="https://support.wix.com/en/article/cms-setting-up-a-deferred-dataset" target="">using a deferred dataset</a>. These datasets load connected content only after the rest of the page, which can enhance your site's performance.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Displaying content linked to your dataset</h4><div class="collapsible-content"><div>If you have content in your collection that isn’t needed on your page, you can prevent it from displaying. <a data-composite="true" href="https://support.wix.com/en/article/cms-displaying-content-from-multiple-collections-using-datasets" target="">Add a filter to the dataset</a> to include or exclude items that from displaying on the connected elements. You can also <a data-composite="true" href="https://support.wix.com/en/article/cms-controlling-live-site-item-visibility-from-your-collection" target="">control live site visibility</a> from within your CMS collections by setting items to 'Visible' or 'Hidden' statuses. </div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Using coding on your site?</div><div class="info-content"><div>Follow our best practices for <a data-composite="true" href="https://dev.wix.com/docs/develop-websites/articles/best-practices/best-practices-for-improving-performance-in-wix-sites-with-data" target="_blank">improving site performance when using coding and the CMS</a>.</div></div></div></div>

Core Web Vitals are a set of three metrics that assess the experience visitors have when browsing your site. These metrics measure the loading time, interactivity, and visual stability of your site. S...

Site Performance: About Core Web Vitals

<div data-component-type="text"><div>Core Web Vitals are a set of three metrics that assess the experience visitors have when browsing your site. These metrics measure the loading time, interactivity, and visual stability of your site. </div><div><br /></div><div>Search engines like Google consider Core Web Vitals when determining the ranking of your site. Enhancing these metrics boosts your site's visibility in search results and also improves your visitors' browsing experience. </div><div><br /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="what-are-the-core-web-vitals-1" level="3">What are the Core Web Vitals?</h2></div><div data-component-type="text"><div>Core Web Vitals are important as they measure your site's performance with data from real world usage and visitor experience, as well as lab data from simulated sessions. They display how your site is currently performing, and can provide insights on areas that may need improvement. </div></div><div data-component-type="text"><div>The three Core Web Vitals currently in use by Google are as follows:</div></div><div data-component-type="text"><ul>
  <li><strong>Largest Contentful Paint (LCP):</strong> An indication of a site's loading time - more specifically, how long it takes for the largest content element in the site's viewport to load.</li>  <li><strong>Interaction to Next Paint (INP): </strong>An assessment of your site's responsiveness to all click, tap, and keyboard interactions that occur throughout each visit on every page. The final INP value is the longest interaction observed. </li>  <li><strong>Cumulative Layout Shift (CLS):</strong> A measurement of unexpected movements of elements that change the layout of the page.</li></ul></div><div data-component-type="text"><div>These vitals, along with other measurements, accumulate to provide an overall score for your site's pages.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="improving-the-largest-contentful-paint-lcp-metric" level="3">Improving the Largest Contentful Paint (LCP) metric</h2></div><div data-component-type="text"><div>The Largest Contentful Paint (LCP) measures the time it takes for the browser to load and display the largest element, excluding background images. </div><div><br /></div><div>Consider the following information when working to improve your LCP metric:</div><ul>
  <li><strong>Text-based LCP elements: </strong>For text-based LCP elements, prioritizing quick loading is key. Opting for system fonts can significantly improve performance. However, if a custom font is necessary, we recommend utilizing the WOFF2 format for optimal results.<br />
<strong>Tip: </strong>In the Studio Editor, <a data-composite="true" href="https://support.wix.com/en/article/site-performance-optimizing-your-text#default-fonts-in-the-studio-editor" target="">enable Default Fonts</a> if your LCP relies on text and includes a custom font.</li>  <li><strong>Image-based LCP elements: </strong>For image-based LCP elements, it's best to upload images in either JPG or WebP formats. JPGs, in particular, can offer substantial file size reductions, up to 10 times lighter than PNGs.</li>  <li><strong>Other tips: </strong>To streamline the loading process and enhance the experience of your visitors, keep your webpage design simple and minimize unnecessary content. Consider placing heavy elements such as galleries, videos, and store widgets below the fold to prioritize faster loading for critical content. Avoid animating your LCP elements, as animations like fade-in effects only initiate once your site has fully loaded. </li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="improving-the-interaction-to-next-paint-inp-metric" level="3">Improving the Interaction to Next Paint (INP) metric</h2></div><div data-component-type="text"><div>Enhancing the Interaction to Next Paint (INP) metric involves simple steps to streamline your site's performance.</div></div><div data-component-type="heading"><h2 id="" level="4">To improve your site's INP metric:</h2></div><div data-component-type="text"><ol>
  <li>Review any third-party code snippets added to your site. You can easily review and manage these snippets within the <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-embedding-custom-code-on-your-site" target="">Custom Code Settings</a>, <a data-composite="true" href="https://support.wix.com/en/article/about-marketing-integrations" target="">Marketing Integrations</a>, and scripts associated with <a data-composite="true" href="https://support.wix.com/en/article/third-party-apps-accessing-your-apps" target="">third-party apps</a>. Consider removing any code that doesn't provide clear value to your site's functionality.</li>  <li>Limit the number of apps and widgets on each page. Pages overloaded with applications and widgets tend to be more complex and prone to issues. Simplify your pages whenever possible, and refrain from excessive use of applications and widgets that aren't essential to your site's purpose.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="improving-the-cumulative-layout-shift-cls-metric" level="3">Improving the Cumulative Layout Shift (CLS) metric</h2></div><div data-component-type="text"><div>Improving the Cumulative Layout Shift (CLS) metric involves making simple changes to keep your site's layout stable.</div></div><div data-component-type="heading"><h2 id="" level="4">To improve your site's CLS metric:</h2></div><div data-component-type="text"><ol>
  <li>Consider reorganizing your site's <a data-composite="true" href="https://support.wix.com/en/article/site-performance-your-sites-dom-order" target="">DOM order</a>:
    <ul>
      <li><strong>Wix Editor: </strong>The DOM order is automatically structured for left-to-right scripts. However, if your site uses a right-to-left script such as Arabic or Hebrew, you'll need to manually adjust the DOM order in the Layers panel. </li>      <li><strong>Studio Editor:</strong> Wix Studio sites have an automatic DOM order, with the option to review and adjust the order of the components via the <a data-composite="true" href="https://support.wix.com/en/article/studio-editor-working-with-layers" target="">Layers panel</a>.</li>    </ul>  </li>  <li>Update ad placements to minimize their impact on CLS. Placing banner ads at the top of the page can disrupt layout stability. Instead, consider positioning ad components below the fold, such as with <a data-composite="true" href="https://support.wix.com/en/article/apps-made-by-wix-adding-and-setting-up-the-wix-monetize-with-adsense-app" target="">Google AdSense ads</a>, to reduce CLS issues.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="performance-measuring-tools" level="3">Performance measuring tools</h2></div><div data-component-type="text"><div>You can use various tools to gain insights into your site's performance. These tools typically include real visitor data and estimated lab data. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>We highly recommend focusing on real visitor data. You can view this data in two places: the Wix Site Speed dashboard's &quot;Real Visitor Experience&quot; section and Google PageSpeed Insights' &quot;Core Web Vitals Assessment&quot; section. Use these metrics to best understand what your site visitors experience when they load and navigate your site. </div></div></div></div><div data-component-type="heading"><h2 id="" level="4">Click below for more info about performance measurement tools:</h2></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Wix Site Speed dashboard</h4><div class="collapsible-content"><div>The <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?title=Select%20a%20Site&amp;buttonText=Site%20Speed%20dashboard&amp;actionUrl=https%3A%2F%2Fmanage.wix.com%2Fdashboard%2F%7B%7BmetaSiteId%7D%7D%2Fanalytics/performance/site-speed" target="_blank">Site Speed dashboard</a> reveals your site's current loading speed and offers actionable tips to enhance page loading.</div><div><br /></div><div>The dashboard consists of two main sections:</div><ul>
  <li><strong>Real visitor experience:</strong> This section presents data based on the actual experiences of your site visitors during loading. You can view the average speed of your entire site and a breakdown of each page's average speed. Average scores are derived from data collected over the past 30 days. It can take at least two weeks to see substantial metric improvements.<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/03/13/eb495bcb-6ba5-4a6d-8b62-9814c8d49091/fe9d7a21-725c-43ad-8e2c-bce35a555699.png" alt="A Screenshot of the Site Speed dashboard showing the real visitor experience." /><br />
<strong>Note: </strong>Unlike Google PageSpeed Insights, which only includes Chrome browser visits, this data comes from Wix Analytics and includes visits from all browsers. </li>  <li><strong>Google PageSpeed simulation:</strong> This estimates how well your site performs using Google Lighthouse. It pretends to load your site on a slow mobile connection. This can help if your site doesn't get enough visitors for the Real Visitor Experience section to show data.</li></ul><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/03/13/687ccafc-71de-4f01-9193-8839fba62e44/b770cb46-3c3f-4702-b435-dfcdab635325.png" alt="Screenshot showing the Google PageSpeed simulation that can be used if a site doesn't have enough traffic yet." /></div><div><br /></div><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/understanding-your-site-speed-dashboard" target="">using the Site Speed dashboard</a> for tips on improving performance. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Google PageSpeed Insights</h4><div class="collapsible-content"><div><a data-composite="true" href="https://pagespeed.web.dev/" target="_blank">Google PageSpeed Insights</a> checks how well your site's pages perform on desktop and mobile. It uses the Chrome User Experience (CrUX) report to study real visitor performance. To give your page a Performance Score, this tool uses Google Lighthouse. You can also get constructive suggestions for areas of improvement. </div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/03/13/c5de6c44-80d6-4760-ba06-dd2c23f412a7/6c7aad0e-50ef-48e7-90b8-29a7fccff604.png" alt="A Screenshot showing Google PageSpeed Insights." /></div><div><br /></div><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/site-performance-understanding-pagespeed-insights" target="">improving your site's performance with Google PageSpeed Insights</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Core Web Vitals Report</h4><div class="collapsible-content"><div>Core Web Vitals are included as a displayed metric in both Google PageSpeed Insights and Lighthouse reports. To view Core Web Vitals as a separate report, you can open them in your Google Search Console. </div><div><br /></div><div><strong>To view a Core Web Vitals report in your Google Search Console: </strong></div><ol>
  <li><a data-composite="true" href="https://support.google.com/webmasters/answer/10267942?hl=en" target="_blank">Open your Google Search Console</a>.</li>  <li>Select a property (domain).</li>  <li>Click <strong>Core Web Vitals </strong>under <strong>Experience</strong>.</li>  <li>Select either the mobile or desktop report.</li></ol><div><br /></div><div><strong>Note: </strong>Google only generates Core Web Vitals reports for sites with sufficient traffic.</div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/03/13/40b29463-e9c6-418e-9705-be072a163646/19346ee6-529b-4e82-a053-91c0ee81dceb.png" alt="A Screenshot showing both the Mobile and Desktop Core Web Vitals report." /> </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Other third-party testing tools</h4><div class="collapsible-content"><div>Wix sites are built differently compared to traditional HTML sites. When using external performance tools, keep these factors in mind:</div><div><br /></div><ul>
  <li>Wix cannot guarantee the accuracy of third-party tests. External speed tests use a &quot;black box&quot; approach that only analyzes external features, so results can vary depending on the tool used.</li>  <li>The amount of content on your site determines the number of certain files (.js, .woff, etc.). Changes you make to your site's content also impacts the number of files.</li>  <li>Some fixes suggested by third parties may be beyond your control. While certain changes may not be possible on your end, Wix is constantly working to improve performance.</li></ul><div><br /></div><div>To optimize your site's performance and loading time, we recommend following <a data-composite="true" href="https://support.wix.com/en/article/site-performance-best-practices" target="">our best practices guidelines</a>. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="the-difference-between-mobile-and-desktop-scores" level="3">The difference between mobile and desktop scores</h2></div><div data-component-type="text"><div>When reviewing your site's Core Web Vitals, you'll receive two distinct reports: one for mobile and another for desktop. It is likely that the two overall scores will be different.</div><div><br /></div><div>A few factors contribute to this normal difference in scores between mobile and desktop, including: </div><ul>
  <li>Mobile devices usually have slower processors than desktops.</li>  <li>Mobile networks (like 3G, 4G, LTE, and 5G) can be slower than WiFi or ethernet connections used by desktop devices.</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="core-web-vitals-and-seo" level="3">Core Web Vitals and SEO</h2></div><div data-component-type="text"><div>Core Web Vitals are crucial indicators of your site's performance and are among the various factors considered for your site's SEO ranking.</div><div><br /></div><div>The performance SEO boost is applied to mobile and desktop pages separately. Each page, whether mobile or desktop, can receive up to three boosts, one for each Core Web Vital:</div><ul>
  <li><strong>Good:</strong> Indicates the metric scores earn a<strong> Full SEO boost</strong> (green).</li>  <li><strong>Needs Improvement: </strong>Indicates the metric scores earn a <strong>Partial SEO boost</strong> (yellow).</li>  <li><strong>Poor: </strong>Indicates the metric scores receive <strong>No SEO boost</strong> (red).</li></ul><div><br /></div><div>For instance, a mobile page might get a partial SEO boost for LCP and INP, but a full boost for CLS.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/03/14/c9f21788-4965-4ad9-979b-9ff644e8b8d1/77cff643-f139-43c2-a9ff-30fe4002c635.png" alt="A screenshot showing a partial SEO boost for LCP and INP, but a full boost for CLS." /></div></div><div data-component-type="text"><div>Meanwhile, the desktop version of the same page might receive a full SEO boost for each metric.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/03/14/6b618f06-faa7-4cb2-bec2-84879967326c/3220e3d3-2770-4b1b-adf9-91de2f0bf742.png" alt="A screenshot showing how the desktop version of the same page might receive a full SEO boost for each metric." /></div></div><div data-component-type="text"><div>Your Core Web Vitals Assessment will show as ‘Failed’ unless you receive a ‘Good’ score for <strong>all three Core Web Vital metrics</strong>. This does not mean the page hasn't received a boost, as each metric contributes a boost independently.</div><div><br /></div><div>Google Search always aims to display the most relevant content, even if the page experience isn't perfect. For most queries, there is a lot of helpful content available. So having a great page experience can contribute to success in search ranking.</div><div><br /></div><div>Content remains the most important factor in maintaining your SEO score. We recommend optimizing your site's content, as well as updating your page's meta tags. Learn more <a data-composite="true" href="https://support.wix.com/en/article/getting-your-site-found-on-google-seo-best-practices" target="">SEO best practices</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click below for answers to the most common questions about Core Web Vitals.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why haven't my site's metrics improved after I made changes?</h4><div class="collapsible-content"><div>After making changes to your site, we recommend waiting at least 3 weeks to see meaningful metric improvements. Although, the full effect will not be seen until the collection period has passed and all your page views are on the updated site. </div><div><br /></div><div><strong>Collection periods: </strong></div><ul>
  <li><strong>Wix Site Speed dashboard: </strong>30 days </li>  <li><strong>Google PageSpeed Insights:</strong> 28 days</li></ul><div><br /></div><div>If you’re following our <a data-composite="true" href="https://support.wix.com/en/article/site-performance-best-practices" target="">performance best practices</a>, but your metrics aren’t improving, please <a data-composite="true" href="https://www.wix.com/contact" target="_blank">contact us</a> for assistance.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How could my site's performance have gotten worse since INP replaced FID?</h4><div class="collapsible-content"><div>Since INP replaced FID, the experience your visitors have while interacting with your site has not changed. The only difference is which metric Google uses to determine your site’s performance. </div><div><br /></div><div>With the INP metric’s increased visibility, Wix is striving to optimize your site's performance and develop new ways to improve loading time.</div></div></div></div>

Google PageSpeed Insights is a tool that tests your site page's performance for both desktop and mobile. This tool uses the Chrome User Experience (CrUX) report to analyze real visitor performance and...

Site Performance: Understanding PageSpeed Insights

Having a fast loading time ensures a smooth and pleasant experience for site visitors. We're always striving to optimize the performance of Wix sites, and have implemented ways to improve loading time...

Site Performance: How Wix Improves a Site's Loading Time

<div data-component-type="text"><div>Having a fast loading time ensures a smooth and pleasant experience for site visitors. We're always striving to optimize the performance of Wix sites, and have implemented ways to improve loading time.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="automatic-image-optimization" level="3">Automatic image optimization</h2></div><div data-component-type="text"><div>Images can add life and context to a site. Whether you're using them to display photography, information, or for decoration, it's important that their quality isn't compromised. </div></div><div data-component-type="text"><div>When you upload an image to a Wix site, we resize the image for optimal quality and site loading time. Images less than 25MB are automatically compressed, so you don't need to change anything before you upload. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="content-delivery-network-cdn" level="3">Content delivery network (CDN)</h2></div><div data-component-type="text"><div>To ensure optimal loading speed, Wix uses CDN - a system of global cache services and proxy servers. CDN works by delivering site content to visitors from the server geographically closest to them.</div></div><div data-component-type="text"><div>CDN acts as the middleman between Wix servers and site visitors, reducing latency and site loading time.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="defense-against-distributed-denial-of-service-ddos-attacks" level="3">Defense against distributed denial-of-service (DDoS) attacks</h2></div><div data-component-type="text"><div>Whether your site <a data-composite="true" href="https://support.wix.com/en/article/purchasing-a-domain-from-wix-3133977" target="">has a Wix domain</a> or is <a data-composite="true" href="https://support.wix.com/en/article/connecting-a-domain-to-the-wix-name-servers" target="">connected to the name servers</a>, we minimize the effect of DDoS attacks against the site.</div></div><div data-component-type="text"><div>DDoS attacks overload the servers, and cause them to react slowly or not at all. Wix has a set infrastructure that can lessen the results of these attacks, and may prevent a site's loading time from being severely impacted. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="lazy-loading-images" level="3">Lazy loading images</h2></div><div data-component-type="text"><div>High resolution images can significantly impact a site's loading time. To ensure a better visitor experience without compromising content, Wix uses a technique called lazy loading. </div></div><div data-component-type="text"><div>This technique boosts loading time by replacing high-resolution images with low-resolution versions. The low-resolution placeholders load instantly (even on slower networks), while the high-resolution content loads in the background. Once loaded, the high-resolution images automatically replace the placeholders.</div></div>

Site pages that contain relevant and neat content generally have an improved loading time, and are a smoother experience for site visitors.Enhance your pages' performance by following the below design...

Site Performance: Designing a Performance-Focused Website

<div data-component-type="text"><div>Site pages that contain relevant and neat content generally have an improved loading time, and are a smoother experience for site visitors.</div></div><div data-component-type="text"><div>Enhance your pages' performance by following the below design tips, such as optimizing your above the fold section, and creating dedicated pages.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>We recommend paying particular attention to the homepage, as this is usually the first page that your visitors encounter.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="element-loading-order" level="3">Element loading order</h2></div><div data-component-type="text"><div>Elements on your site load in a specific order. Elements that are static, or low-resolution load faster than heavy or interactive elements. </div></div><div data-component-type="text"><div>The order that elements load on your site are:</div></div><div data-component-type="text"><ol>
  <li><strong>Static:</strong> Elements that are low-resolution and generally not animated, such as text and shapes.</li>  <li><strong>Fluid:</strong> Elements that are content-heavy and may have a higher resolution, such as images or videos.</li>  <li><strong>Interactive:</strong> Content that is interactive and may include external code, such as iFrames and third-party apps.</li></ol></div><div data-component-type="text"><div>Keep the loading order in mind when structuring your site and adding content. We recommend adding elements that load quickest to the <a data-composite="true" href="https://support.wix.com/en/article/site-performance-designing-a-performance-focused-website#above-the-fold" target="">above the fold section</a>, as this is the first content displayed when a visitor opens your site.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="above-the-fold" level="3">Above the fold</h2></div><div data-component-type="text"><div>The section above the fold is the section of your site that visitors can see without scrolling, and is usually the first part of your site to load. </div></div><div data-component-type="text"><div>We recommend only adding necessary static elements where possible, and keeping the design of this section simple and relevant.</div></div><div data-component-type="text"><div>The elements we recommend adding the above the fold section of your site are:</div></div><div data-component-type="text"><ul>
  <li><strong>Text:</strong> Text gives your visitors a clear idea of what your site page or brand is about. Furthermore, it can be indexed by search engines and may improve your site's SEO. We recommend sticking to system fonts, and avoiding overuse of different font families or weights. <a data-composite="true" href="https://support.wix.com/en/article/site-performance-optimizing-your-text" target="">Learn more about optimizing text on your site</a></li>  <li><strong>Calls to Action: </strong>CTAs are buttons and links that help visitors take a desired action on your site, such as making a purchase or contacting your company. CTAs should be clearly defined, and we recommend avoiding adding elements near them that may distract your site visitors.</li></ul></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/03/18/583dc6c7-ad65-4aef-bbc5-ffda8fe89923/fe0027db-1a18-4bab-8ac1-6c985912fe58.png" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="galleries-videos-and-animation" level="3">Galleries, videos, and animation</h2></div><div data-component-type="text"><div>Fluid and high resolution elements can add movement and life to your site. However, they can increase site loading time and therefore impact performance.</div></div><div data-component-type="text"><div>We recommend being mindful of these elements. Use them only when necessary, and try to avoid adding them above the fold of your site.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/02/16/5cbae38b-83a3-4a12-9d56-4c94d6789117/37405547-1c26-43d8-8b8b-2b125ba8723f.gif" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="dedicated-pages-page-length" level="3">Dedicated pages &amp; page length</h2></div><div data-component-type="text"><div>Wix offers a variety of apps that you can add to your site, some of which include Stores, Blog, and Video. </div></div><div data-component-type="text"><div>We recommend having dedicated pages for these apps that are not the site's homepage. This will prevent your homepage from being overloaded, which can impact your loading time. You can then link to these dedicated pages from your homepage using elements such as buttons, menu items, and links.</div></div><div data-component-type="text"><div>Adding dedicated pages can also decrease the page length. This is the number of screens a visitor has to scroll through in order to view an entire site page. We recommend keeping your page length at eight screens and below by only adding necessary components, and optimizing the use of CTAs. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/02/16/64f8fc37-ca1c-47e8-8f1a-545eb8ea5459/cef1bfe3-15f8-4157-86eb-b20d60906b6c.png" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="buttons" level="3">Buttons</h2></div><div data-component-type="text"><div>Buttons are a great way to preview content on your without compromising site performance.</div></div><div data-component-type="text"><div>Add static elements to your homepage (such as text) that give visitors a sample of site content, then add a button that links to their respective pages. Some examples include &quot;Check Out My Blog&quot;, &quot;See More&quot;, or &quot;Start Shopping&quot;.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/651c25b0-2d60-43c8-addf-1df2fd575568/2021/02/16/9d3f111a-0b65-43f5-874e-6bb159ff08ec/f0da2c91-d6ec-4ac0-89d6-36fb5b5a7cff.png" /></div></div>

You can use third-party code across your site to enrich your visitors' experience and add more capabilities. However, third-party code can impact your site's performance and loading time if not optimi...

Site Performance: Using Third Party Code on Your Site

<div data-component-type="text"><div>You can use third-party code across your site to enrich your visitors' experience and add more capabilities. However, third-party code can impact your site's performance and loading time if not optimized. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="optimizing-code-on-your-site" level="3">Optimizing code on your site</h2></div><div data-component-type="text"><div>As third-party code can impact your site performance and speed, it's important to optimize it where possible. Optimizing code can lessen its impact on your site, and provide a smoother, faster experience for visitors. </div></div><div data-component-type="text"><div><strong>There are a few ways in which you can optimize your code:</strong></div></div><div data-component-type="text"><ul>
  <li>Add the <strong>defer</strong> attribute to your third-party script. This attribute tells your visitors' browser to not wait for the script, so your site content can load uninterrupted. The third-party embed loads in the background, and runs when the site's DOM is complete.</li></ul></div><div data-component-type="text"><ul>
  <li>Place third-party scripts at the end of the code body. This ensures that your regular site content doesn't get delayed or prevented from rendering. </li></ul></div><div data-component-type="text"><ul>
  <li>Reduce the amount of third-party code on your site where you can. Only use code that is necessary for your business and site needs, and remove any that are no longer required.</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="using-marketing-code-on-your-site" level="3">Using marketing code on your site</h2></div><div data-component-type="text"><div>You may use third-party tools such as Facebook Ads and Google Analytics for marketing purposes on your site. This code, though useful, can affect your site's loading time and performance. As an alternative, we recommend using <a data-composite="true" href="https://support.wix.com/en/article/about-marketing-integrations" target="">Wix's integrations to embed marketing tools</a> on your site. </div></div><div data-component-type="text"><div>As these options are integrated with Wix, they have less of an impact on your site's performance, and you don't need to worry about attributes or script placement. However, as they are third-party code, we still recommend only implementing them where necessary.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="issues-with-third-party-code" level="3">Issues with third-party code</h2></div><div data-component-type="text"><div>Third-party code has not been tested by Wix and we are therefore unable to provide support for it. If you are experiencing issues with your code snippet, you should check that you've copied the code from the provider and pasted it correctly.</div></div><div data-component-type="text"><div>If the code is correct and re-entering it doesn't resolve the issue, contact the code provider directly for support in resolving the issue. </div></div>

Your site's DOM order refers to the reading order of elements on your pages. This order is important for visitors using assistive technologies such as the Tab key or screen readers, as it determines t...

Site Performance: Your Site's DOM Order

<div data-component-type="text"><div>Your site's DOM order refers to the reading order of elements on your pages. This order is important for visitors using assistive technologies such as the Tab key or screen readers, as it determines the order in which they can view or interact with these elements.</div></div><div data-component-type="text"><div>We recommend ensuring that the DOM order matches the visual order of elements on your pages, so every visitor can navigate through your site with ease. As well as improved accessibility, matching the loading order also prevents layout issues on your site.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="dom-order-and-site-performance" level="3">DOM order and site performance</h2></div><div data-component-type="text"><div>The DOM determines the sequence in which elements load on your site. If the DOM order does not match the visual order of elements, it can impact your site's loading.</div></div><div data-component-type="text"><div>For example, if a button appears at the bottom of a page but is first in the DOM order, it loads before the elements above it. As additional content loads, the page's layout may shift and move around to accommodate the other elements.</div></div><div data-component-type="text"><div>Furthermore, if a visitor attempts to click that button while the rest of the content loads, they may accidentally select another element and be taken to another page or section.</div></div><div data-component-type="text"><div>Your site's DOM order should match the visual order of the page, regardless of the reading sequence of the language (left-to-right or right-to-left script) to ensure that it loads correctly, and is a smoother experience for visitors.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="dom-order-on-wix-editor-sites" level="3">DOM order on Wix Editor sites</h2></div><div data-component-type="text"><div>Automatic DOM order is automatically enabled on your desktop editor site. This means that any changes you make to the visual order of elements are automatically applied to the DOM order, so you don't need to do anything. </div></div><div data-component-type="text"><div>When you build a site with the desktop editor, a mobile version of your site is created. The DOM order of your mobile site is also automatically arranged, and doesn't require any manual changes. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>The automatic DOM order on desktop editor sites has been built for left-to-right scripts (e.g. English, Spanish, etc.). If your site uses a right-to-left script such as Arabic or Hebrew, you need to manually re-arrange the DOM order in the Layers panel.</div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Automatic DOM order is only applied to changes on desktop when you save your site.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="dom-order-on-studio-editor-sites" level="3">DOM order on Studio Editor sites</h2></div><div data-component-type="text"><div>Auto DOM order is automatically enabled on sites you build in the Studio Editor. The order is automatically rearranged when you add, align, and resize elements - so it should stay optimized as you go.</div></div><div data-component-type="text"><div>You can disable auto DOM on a Studio Editor site and make manual changes if needed. <a data-composite="true" href="https://support.wix.com/en/article/studio-editor-reorganizing-elements-by-dom-order" target="">Learn more about DOM order on Studio Editor</a>.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>Auto DOM is automatically enabled on sites created in the Studio Editor after the beginning of November 2024. If you created a site before this date, it is not enabled.</li>  <li>The automatic DOM order on desktop sites has been built for left-to-right scripts (e.g. English, Spanish, etc.). If your site uses a right-to-left script such as Arabic or Hebrew, you need to manually re-arrange the DOM order in the Layers panel.</li></ul></div></div></div>

Currently, when high resolution images load on your site, a low resolution image is displayed first. This is the behavior across all Wix sites, and a lot of sites on the web. This technology has no ef...

Site Performance Request: Disable the Loading of Low-Resolution Images Before the High-Resolution Ones

<div data-component-type="text"><div>Currently, when high resolution images load on your site, a low resolution image is displayed first. This is the behavior across all Wix sites, and a lot of sites on the web. This technology has no effect on the rest of your site's content, including the high-resolution images themselves. It lets your site visitors see more meaningful content faster at no performance cost to you.</div></div><div data-component-type="text"><div>It is not possible to disable this behavior. </div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is hugely appreciated.</div></div>

When your visitors move from one page to another on your site, there is no visual indication that the new page is loading until it actually appears. The time it takes for the new page to load depends ...

Site Performance Request: Loading Indicators When Navigating Between Pages

<div data-component-type="text"><div>When your visitors move from one page to another on your site, there is no visual indication that the new page is loading until it actually appears. The time it takes for the new page to load depends on its content. </div></div><div data-component-type="text"><div>Currently, it is not possible to add a loading indicator to signify that the page is still loading. </div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is hugely appreciated.</div></div>

Currently, it is not possible to change the order in which elements load on your site, or enable specific elements to be pre-loaded.Site elements automatically load based on their weight and resolutio...

Site Performance Request: Pre-Loading Specific Elements

<div data-component-type="text"><div>Currently, it is not possible to change the order in which elements load on your site, or enable specific elements to be pre-loaded.</div></div><div data-component-type="text"><div>Site elements automatically load based on their weight and resolution. For example, static or low-resolution elements load faster than high-resolution or interactive elements. <a data-composite="true" href="https://support.wix.com/en/article/site-performance-designing-a-performance-focused-website#element-loading-order" target="">Learn more about loading order.</a> </div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div>

If you are unable to view your live site, make sure that you are entering your domain name or site URL correctly in your browser. Review the questions below to determine the cause of the issue.Click b...

Unable to View Your Live Site

<div data-component-type="text"><div>If you are unable to view your live site, make sure that you are entering your domain name or site URL correctly in your browser. Review the questions below to determine the cause of the issue.</div></div><div data-component-type="heading"><h2 id="" level="3">Click below to solve your live site viewing issue:</h2></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do you receive an error message on your site?</h4><div class="collapsible-content"><div>Below are some of the common error messages you might see when there is a problem loading your site. Select the error message you're receiving for more information:<br />
<br />
</div><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-401-unauthorized" target="">Error 401 (unauthorized)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-403-forbidden" target="">Error 403 (forbidden)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-404-not-found" target="">Error 404 (not found)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-500-internal-server-error" target="">Error 500 (internal server error)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-502-bad-gateway" target="">Error 502 (bad gateway)</a></li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is your site published?</h4><div class="collapsible-content"><div>Make sure that the site your domain is connected to is indeed published. You can check this on your <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Dashboard&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https:%2F%2Fwww.wix.com%2Fdashboard%2F%7B%7BmetaSiteId%7D%7D%2Fhome%2F" target="_blank">site's dashboard</a>. If your site is not published, open your editor and click <strong>Publish</strong>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Has your domain expired?</h4><div class="collapsible-content"><div>Wix domains are set to renew automatically, however, if you've canceled your domain's renewal or if there were payment problems your domain may have expired.<br />
<br />
You can check the status of your domain on your <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController#/domains?referralAdditionalInfo=account&amp;alwaysfs" target="_blank">Domains</a> page. If your domain has expired, click <a data-composite="true" href="https://support.wix.com/en/article/retrieving-an-expired-domain-during-the-redemption-period" target="">here</a> to learn how to repurchase.<br />
<br />
<strong>Note</strong>: If you purchased your domain outside of Wix, contact your domain host to make sure your domain hasn't expired. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is your plan active?</h4><div class="collapsible-content"><div>In order for your site to remain connected to your personal domain, it needs to have a suitable plan assigned to it. Premium and Studio Plans are set to renew automatically, however, if you canceled your plan's renewal or there were payment problems it may have expired.<br />
<br />
You can check the status of your plan under <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController#/plans" target="_blank">Premium Subscriptions</a>. If your plan has expired, simply <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Upgrade%20Site&amp;title=Select+a+Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://premium.wix.com/wix/api/premiumStart?siteGuid={{metaSiteId}}" target="_blank">upgrade your site</a> again. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is your domain assigned to a site?</h4><div class="collapsible-content"><div>You may have accidentally disconnected your domain from your site. You can check to see if your domain is connected to your site on the <a href="https://premium.wix.com/wix/api/mpContainerStaticController#/domains?referralAdditionalInfo=account&amp;alwaysfs">Domains</a> page. If the domain is not connected, select the domain and click <strong>Assign</strong> next to <strong>Assigned to site</strong>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Are your DNS settings correct?</h4><div class="collapsible-content"><div>When you connect your domain it can take <strong>up to 48 hours</strong> for your domain to propagate and your site to appear live. If after 48 hours you're still unable to view your live site on your domain, use the <a href="https://support.wix.com/en/article/wix-domain-assistant-3777632">Wix Domain Assistant</a> to check your domain connection.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is your browser supported and up to date?</h4><div class="collapsible-content"><div>Make sure that you're using the latest version of a <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browser</a>. You can check which browser version you're using <a data-composite="true" href="http://www.whatismybrowser.com" target="_blank">here</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Are you using a public computer?</h4><div class="collapsible-content"><div>Some public institutions such as schools, universities, public libraries or government facilities, restrict access to certain URLs, including the Wix servers. <br /><br />If you are unable to access your site from one of these institutes, we recommend that you contact the relevant IT department at your location (if possible) to see if they can whitelist Wix. <a href="https://support.wix.com/en/article/unable-to-access-your-wix-site-or-editor-from-a-public-computer">Learn More</a> </div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Still unable to resolve the issue?</div><div class="info-content"><div>Solve your live site issues with the <a href="https://support.wix.com/en/article/wix-technical-assistant">Wix Technical Assistant</a>.</div></div></div></div>

If you are unable to view images on your site, you are likely experiencing a local issue. Your images may be affected by your browser's cache or blocked mistakenly by your computer or network's securi...

Unable to View Images on Your Site

<div data-component-type="text"><div>If you are unable to view images on your site, you are likely experiencing a local issue. Your images may be affected by your browser's cache or blocked mistakenly by your computer or network's security programs (e.g. antivirus, firewall).</div></div><div data-component-type="heading"><h2 id="" level="3">To resolve missing images on your site: </h2></div><div data-component-type="text"><ol>
  <li>Clear your <a data-composite="true" href="https://support.wix.com/en/article/clearing-your-browsers-cache" target="_blank">browser's cache</a>. </li>  <li>View your site using <a data-composite="true" href="https://support.wix.com/en/article/opening-your-browser-in-incognitoprivate-browsing-mode" target="_blank">incognito or private browsing mode</a>.</li>  <li>View your site in the latest version of another <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="_blank">supported browser</a>.</li>  <li>Temporarily disable any internet security programs installed (e.g. antivirus, firewall) and try to access your site again. It is preferable to try this while connected to the modem directly.</li>  <li>Try viewing your Wix site from a different computer that uses a different network to connect to the internet.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="text"><div>If you are still unable to view images on your site, <a data-composite="true" href="http://www.wix.com/contact" target="_blank">contact us</a> with the following info:</div><ul>
  <li>The steps you've tried to resolve the issue. </li>  <li>The URL and page name as it appears in the editor with the missing images. </li>  <li>A <a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">screenshot</a> of the issue.</li>  <li>The different browsers and browser versions you have tried.<br />
<strong>Note:</strong> Go to <a data-composite="true" href="http://www.whatismybrowser.com/" target="_blank">whatismybrowser.com</a> to find out what browser version you are using. </li>  <li>The internet security programs you have installed on your computer (e.g. antivirus, firewall).</li></ul></div>

Sometimes, when trying to view or work on your site, the browser you're using can cause problems. To check if the problem is related to your browser, you can use incognito or private browsing mode. Th...

Opening Your Browser in Incognito/Private Browsing Mode

<div data-component-type="text"><div>Sometimes, when trying to view or work on your site, the browser you're using can cause problems. To check if the problem is related to your browser, you can use incognito or private browsing mode. This lets you view your site without your browser remembering previous activity, helping you identify if the issue is caused by your browser.</div></div><div data-component-type="text"><div>If the issue doesn't happen in incognito / private browsing mode, then it's likely a local problem that can be fixed with the help of the <a data-composite="true" href="https://support.wix.com/en/article/wix-technical-assistant" target="">Wix Technical Assistant</a>. </div></div><div data-component-type="text"><div>Open your browser in incognito or private browsing mode to check if the issues you're experiencing are related to your browser. </div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Chrome" class="tab-heading heading-0">Chrome</div><div data-slug="Firefox" class="tab-heading heading-1">Firefox</div><div data-slug="Safari" class="tab-heading heading-2">Safari</div><div data-slug="Edge" class="tab-heading heading-3">Edge</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Google Chrome.</li>  <li>Press<strong> Ctrl</strong> + <strong>Shift</strong> + <strong>N </strong>on your keyboard (<strong>Cmd </strong>+ <strong>Shift</strong> + <strong>N </strong>on Mac). </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Firefox. </li>  <li>Press<strong> Ctrl</strong> + <strong>Shift</strong> + <strong>P </strong>on your keyboard (<strong>Cmd </strong>+ <strong>Shift</strong> + <strong>P </strong>on Mac). </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Safari.</li>  <li>Press<strong> Cmd</strong> + <strong>Shift</strong> + <strong>N </strong>on your keyboard.</li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Microsoft Edge.</li>  <li>Press<strong> Ctrl</strong> + <strong>Shift</strong> + <strong>N </strong>on your keyboard.</li></ol></div></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix no longer supports live sites on IE11. We recommend using a <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browser</a> to view and edit your site. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="4">Still need help?</h2></div><div data-component-type="text"><div>If you're experiencing issues with your live site in incognito/private mode, contact <a data-composite="true" href="https://www.wix.com/contact" target="_blank">Wix Customer Care</a> and provide us with the following details:</div></div><div data-component-type="text"><ul>
  <li>The exact issue you are experiencing.</li>  <li>The different browsers and browser versions you have tried. <br />
<strong>Note:</strong> Go to <a data-composite="true" href="http://www.whatismybrowser.com/" target="_blank">whatismybrowser.com</a> to find out what browser version you are using. </li>  <li>The internet security programs you have installed on your computer (e.g. antivirus, firewall).</li>  <li>A <a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">screenshot</a> of the issue.</li></ul></div>

Your browser caches data about each website you visit to speed up loading times. Over time, the actual data online can differ from what your browser has cached, potentially causing local issues. Clear...

Clearing Your Browser's Cache

<div data-component-type="text"><div>Your browser caches data about each website you visit to speed up loading times. Over time, the actual data online can differ from what your browser has cached, potentially causing local issues. Clear your browser's cache periodically and whenever you experience website issues.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before clearing cache:</div><div class="info-content"><div>Open your browser in <a data-composite="true" href="https://support.wix.com/en/article/opening-your-browser-in-incognitoprivate-browsing-mode" target="">incognito/private mode</a> to see if the issue is cache related. If the problem <strong>is resolved</strong> in incognito mode, follow the steps to clear your browser's cache.</div></div></div></div><div data-component-type="heading"><h2 id="" level="3">To clear your browser's cache:</h2></div><div data-component-type="text"><ol>
  <li>Close all windows and tabs of your browser.</li>  <li>Open a new tab, ensuring Wix.com is not open.</li>  <li>Follow the steps for your browser below:</li></ol></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Chrome" class="tab-heading heading-0">Chrome</div><div data-slug="Firefox" class="tab-heading heading-1">Firefox</div><div data-slug="Safari" class="tab-heading heading-2">Safari</div><div data-slug="Edge" class="tab-heading heading-3">Edge</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac).</li>  <li>Click the drop-down next to <strong>Time range</strong> and select <strong>All time</strong>.</li>  <li>Make sure the box is checked next to <strong>Cached images and files</strong>.</li>  <li>Click <strong>Clear data</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/20/b1a52530-17fd-445f-bbe5-c501c7aab728/769ccfd8-2192-4fee-a79a-e9724fcecddb.png" alt="A screenshot showing how to clear data in Google Chrome." /></div></div><div data-component-type="text"><ol>
  <li>Close and reopen Chrome. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac).</li>  <li>Click the drop-down next to <strong>Time range to clear:</strong> and select <strong>Everything</strong>. </li>  <li>Make sure the box is checked next to <strong>Cache</strong>.</li>  <li>Click <strong>Clear now</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/20/ff8fbb0e-99ec-4b54-993b-8de71bc4c5b5/606f2d2a-af53-4fe3-a399-652f84d2138e.png" alt="A screenshot showing how to clear cache in Firefox." /></div></div><div data-component-type="text"><ol>
  <li>Close and reopen Firefox. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Press <strong>Cmd</strong> + <strong>,</strong> to open Preferences. </li>  <li>Click the <strong>Advanced</strong> tab. </li>  <li>Check the box next to <strong>Show Develop menu in menu bar</strong> (at the bottom of the window).<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/03/19/ccd16f5e-d805-44f9-be39-83c5574d3b23.png" /></li>  <li>Click <strong>Develop</strong> in Safari's menu bar.</li>  <li> Click <strong>Empty Caches</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/20/ff28ab3d-4de9-40c9-80ce-bd59b3bb9be2/37683525-3c70-4a76-aedc-97ca0f06251e.png" alt="A screenshot showing how to clear cache in Safai." /></div></div><div data-component-type="text"><ol>
  <li>Close and reopen Safari. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac).</li>  <li>Make sure the box is checked next to <strong>Cached data and files</strong> and click <strong>Clear</strong>. </li>  <li>Close and reopen Microsoft Edge. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix supports viewing live sites on Microsoft Edge, however, we do not support the ADI builder on Microsoft Edge.</div></div></div></div></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still experiencing issues after clearing cache?</div><div class="info-content"><div>Try <a href="https://support.wix.com/en/article/flushing-your-dns-3875391">flushing your system's DNS</a>. If this doesn't resolve the issues, follow the instructions for disabling add-ons and extensions in the <a href="https://support.wix.com/en/article/wix-technical-assistant">Wix Technical Assistant</a>. </div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix no longer supports live sites on IE11. We recommend using one of our <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browsers </a>to view and edit your site. </div></div></div></div>

Standard HTTP status codes can appear in your browser if there is an error loading your site. Each status code represents a different type of error message. The most common codes are 401, 403, 404, 50...

Live Site Errors

<div data-component-type="text"><div>Standard HTTP status codes can appear in your browser if there is an error loading your site. Each status code represents a different type of error message. The most common codes are 401, 403, 404, 500 and 502.</div></div><div data-component-type="heading"><h2 id="" level="3">Click below to learn how to resolve live site errors:</h2></div><div data-component-type="text"><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-401-unauthorized" target="">Error 401 (unauthorized)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-403-forbidden" target="">Error 403 (forbidden)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-404-not-found" target="">Error 404 (not found)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-500-internal-server-error" target="">Error 500 (internal server error)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-502-bad-gateway" target="">Error 502 (bad gateway)</a></li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>If you receive the error message <strong>ERR_CONNECTION_TIMED_OUT</strong>, check your internet connection. Click <a href="https://support.wix.com/en/article/wix-technical-assistant" target="">here</a> to troubleshoot. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="text"><div>If you're still unable to view your live site, <a data-composite="true" href="https://www.wix.com/contact" target="_blank">contact us</a> with the following information:</div></div><div data-component-type="text"><ul>
  <li>The specific error you are receiving, including a <a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">screenshot</a> of the error.</li>  <li>Your Wix username or email address. </li>  <li>Your domain name and site name. </li>  <li>Your Operating System (e.g. macOS Sonoma, Windows 10).</li>  <li>The different browsers and browser versions you have tried.<br />
<strong>Note: </strong>Go to <a data-composite="true" href="http://www.whatismybrowser.com" target="_blank">whatismybrowser.com</a> to find out what browser version you are using. </li>  <li>Your geographic location and which Internet Service Provider (ISP) you use. </li>  <li>Which internet security programs are installed on your computer (e.g. antivirus, firewall).</li>  <li>Which troubleshooting steps you've already tried. </li></ul></div>

Your computer's operating system regularly caches the DNS lookup of domain names, saving their IP addresses. When the IP address of your domain changes (e.g., when you connect your domain to Wix), you...

Flushing Your DNS

<div data-component-type="text"><div>Your computer's operating system regularly caches the DNS lookup of domain names, saving their IP addresses. When the IP address of your domain changes (e.g., when you connect your domain to Wix), your operating system may look up the cached data it has stored instead of the new DNS settings resulting in your site failing to load.<br /><br />If it's been at least 48 hours since you updated <a href="https://support.wix.com/en/article/dns-records-needed-to-connect-your-domain-to-wix">your domain's DNS settings</a> correctly, and you can't see your site live on your domain, try <a href="https://support.wix.com/en/article/clearing-your-browsers-cache">clearing your browser's cache</a>. If you're still unable to view your site on your domain, follow the directions below to flush your DNS. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>You can <a href="https://support.wix.com/en/article/checking-your-domains-dns-records-using-whatsmydnsnet">perform a DNS lookup</a> to make sure the correct DNS records for your domain are resolving to servers around the world. </div></div></div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Windows" class="tab-heading heading-0">Windows </div><div data-slug="Mac" class="tab-heading heading-1">Mac </div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="heading"><h2 id="" level="4">Windows XP, 2000, and Vista</h2></div><div data-component-type="text"><ol>
  <li>Click <strong>Start</strong>.</li>  <li>Click <strong>Run</strong>. <br />
<strong>Note</strong>: If you do not see the Run command in Vista, type <strong>Run</strong> in the Search bar.</li>  <li>Type the following command in the <strong>Run</strong> field: <strong>ipconfig /flushdns</strong></li>  <li>Press <strong>Enter</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title"></div><div class="info-content"><div>If the command succeeds, the system returns the following message: 'Successfully flushed the DNS Resolver Cache.' </div></div></div></div><div data-component-type="heading"><h2 id="" level="4">Windows 7, 8, and 10</h2></div><div data-component-type="text"><ol>
  <li>Click <strong>Start</strong>.</li>  <li>Type <strong>cmd</strong> in the search field.</li>  <li>Right-click <strong>Command Prompt</strong> and select <strong>Run as Administrator</strong>.</li>  <li>Type the following command: <strong>ipconfig /flushdns</strong></li>  <li>Press <strong>Enter</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title"></div><div class="info-content"><div>If the command succeeds, the system returns the following message: 'Windows IP configuration successfully flushed the DNS Resolver Cache.'</div></div></div></div></div><div class="tab-content"><div data-component-type="heading"><h2 id="" level="4">MacOS 10.10.4 and above</h2></div><div data-component-type="text"><ol>
  <li>Launch the Terminal App:
    <ol>
      <li>Press <strong>Cmd</strong> + <strong>Space </strong>on your keyboard.</li>      <li>Type <strong>Terminal </strong>and press <strong>Return</strong>.</li>    </ol>  </li>  <li>Type the following into the terminal: <strong>sudo killall -HUP mDNSResponder</strong></li>  <li>Press <strong>Return</strong>.</li>  <li>Type your administrator password and press <strong>Return</strong>.</li>  <li>Quit Terminal by pressing <strong>Cmd </strong>+ <strong>Q</strong> on your keyboard.</li></ol></div></div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still not able to view your live site on your domain?</div><div class="info-content"><div>Review the <a href="https://support.wix.com/en/article/wix-domain-assistant-3777632">Wix Domain Assistant</a> to make sure your domain is properly connected. </div></div></div></div>

To find out what browser version you are using, visit www.whatismybrowser.com. If your browser is not up to date, we recommend updating it to the latest version. Is your web browser supported?View the...

Checking Your Browser Version

<div data-component-type="text"><div>To find out what browser version you are using, visit <a data-composite="true" href="http://www.whatismybrowser.com" target="_blank">www.whatismybrowser.com</a>. If your browser is not up to date, we recommend updating it to the latest version. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Is your web browser supported?</div><div class="info-content"><div>View the <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">list of browsers supported by Wix</a>.</div></div></div></div><div data-component-type="text"><div>Additionally, within most browsers you can find the version number in the <strong>Help</strong> or <strong>About </strong>section. For example, in Google Chrome, you can click the <strong>More</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/10/08/5ced8d95-a6ea-42e6-80b5-ec0777a94e1b/b8cfb955-ea99-4773-a9a9-bd0911111ab1.png" /> at the top right, then hover over <strong>Help </strong>and click <strong>About Google Chrome</strong>. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/03/15/219d7d4c-cc62-4e83-8b84-9207ea656c61.png" alt="Screenshot of going to the About Google Chrome page to find the browser version." /></div></div>

When you visit a website, it is common for a file known as a cookie to be created and stored in your web browser. Cookies store user-specific information such as authentication data and help you stay ...

Clearing Wix Cookies from Your Browser

<div data-component-type="text"><div>When you visit a website, it is common for a file known as a cookie to be created and stored in your web browser. Cookies store user-specific information such as authentication data and help you stay logged in to your favorite websites. <br /><br />We recommend clearing your browser's cookies periodically, especially if you're noticing problems when browsing websites.</div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Chrome" class="tab-heading heading-0">Chrome</div><div data-slug="Firefox" class="tab-heading heading-1">Firefox</div><div data-slug="Safari" class="tab-heading heading-2">Safari</div><div data-slug="Edge" class="tab-heading heading-3">Edge</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Google Chrome.</li>  <li>Click the More<strong> </strong>icon<img src="https://lh3.ggpht.com/N5LLlFszQeMqXo6Z6UF1VXFN4k3UxO8H8ZU3FV8AjUhomHuRCrwUeKMg1BhuFxKwqQ=w18-h18" />at the top right. </li>  <li>Click <strong>Settings</strong>.</li>  <li>Click <strong>Privacy and security</strong> on the left. </li>  <li>Click <strong>Cookies and other site data</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/0b011423-62a2-4260-a865-4022e659c7ea/c913b725-6455-4146-85cc-ee3ccb8df130.png" /></div></div><div data-component-type="text"><ol>
  <li>Scroll down and click <strong>See all cookies and site data</strong>. </li>  <li>Type <strong>wix</strong> in the search field at the top right. <br />
<strong>Note: </strong>Make sure to type &quot;<strong>wix</strong>&quot; with lowercase letters. </li>  <li>Click <strong>Clear displayed data</strong>. </li>  <li>Click <strong>Clear</strong>. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Firefox. </li>  <li>Click the Open Menu<strong> </strong>icon <img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2016/11/08/e26282f3-2286-4bad-b17d-9103118f06cc.png" /> in the upper-right corner.</li>  <li>Select <strong>Settings</strong>.</li>  <li>Select the <strong>Privacy &amp; Security</strong> tab. </li>  <li>Click <strong>Manage Data </strong>in the <strong>Cookies and Site Data </strong>section. </li>  <li>Type <strong>wix </strong>in the Search<strong> </strong>field.<br />
<strong>Note: </strong>Make sure to type &quot;<strong>wix</strong>&quot; with lowercase letters. </li>  <li>Click <strong>Remove All Shown</strong>.</li>  <li>Click <strong>Save Changes</strong>. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/91d3a89f-dc7e-4abb-815f-989e6425eec1/75712d95-26f5-4877-ace0-bcaf98f71753.png" /></div></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Safari.</li>  <li>Click <strong>Safari</strong>.</li>  <li>Click <strong>Settings</strong>.</li>  <li>Click <strong>Privacy</strong>.</li>  <li>Click <strong>Manage Website Data</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/d9bfdf95-2c04-440a-8e45-8c9eed80bfff/303ce9bd-61c4-4c63-b053-8e70373128c0.png" /></div></div><div data-component-type="text"><ol>
  <li>Type <strong>wix </strong>in the <strong>Search </strong>field. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Make sure to type &quot;<strong>wix</strong>&quot; with lowercase letters. </div></div></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Remove All</strong>.</li>  <li>Click <strong>Done</strong>. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Microsoft Edge.</li>  <li>Click the Menu icon  <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2022/03/18/a8a45d07-2137-431f-a82d-7c7f1a6c8f52/fa39fd37-1895-484f-bfd4-a53130265d2b.png" /> at the top right. </li>  <li>Click <strong>Settings</strong>.</li>  <li>Click the <strong>Cookies and site permissions </strong>tab. </li>  <li>Click <strong>Manage and delete cookies and site data</strong>. </li>  <li>Click <strong>See all cookies and site data</strong>. </li>  <li>Type <strong>wix </strong>in the Search field. <strong>Note: </strong>Make sure to type &quot;<strong>wix</strong>&quot; with lowercase letters. </li>  <li>Click <strong>Remove all shown</strong>.</li>  <li>Click <strong>Clear</strong>.</li></ol></div></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix no longer supports the editing or viewing sites on IE11. Make sure to use a <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browser</a> to view or edit your site. </div></div></div></div>

To experience your site's functionality on various screen resolutions, we recommend using the actual devices you'd like to test, rather than third-party tools. If you don't have access to certain devi...

Testing Your Site on Different Screen Resolutions

<div data-component-type="text"><div>To experience your site's functionality on various screen resolutions, we recommend using the actual devices you'd like to test, rather than third-party tools. If you don't have access to certain devices you'd like to view your site on, you can use Google Chrome's DevTools to simulate them. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>DevTools and other third-party tools are emulators and should be used only as guidelines for viewing your site in other devices. We do not support third-party emulators, as they may not accurately represent your site's full browsing experience.</div></div></div></div><div data-component-type="heading"><h2 id="" level="3">To test your site using DevTools:</h2></div><div data-component-type="text"><ol><li>Open the Google Chrome browser. Learn how to <a href="https://www.google.com/chrome/browser/" target="_blank">download Chrome</a>. </li><li>Click the <strong>Customize and control</strong> icon <img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/10/203bc09b-7893-47df-9d00-4d88bcb8fe87/f564385e-9802-461c-a035-ded3dac77dd7.png" /> at the top right. </li><li>Hover over <strong>More Tools</strong> and click <strong>Developer Tools</strong>. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/11/50cefaa1-145a-445e-ae3f-cf2c2bb75e1c/864d6185-b3ca-4f39-bc22-cbede49f4a49.png" alt="Screenshot of going to Developer Tools in Google Chrome." /></div></div><div data-component-type="text"><ol>
  <li>Click the <strong>Toggle device toolbar</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/10/ab34104f-45ed-45c8-89be-ca013f8954b7/f2694b88-18dc-4d2a-a1cb-3f88feeacfee.png" />. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/10/9e8e85c6-b819-4ed1-9365-468c1841731b/2cef4da7-4e39-4f49-adf8-54ce795d8751.png" alt="Screenshot of clicking the Toggle Device Toolbar." /></div></div><div data-component-type="text"><ol>
  <li>Click the <strong>Responsive</strong> drop-down and select a device to emulate.<br />
<strong>Note: </strong>Select <strong>Edit</strong> to emulate an unlisted device. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/10/3cff349f-2793-4bf0-b995-02578294b7ec/7b600367-b682-4365-8f7d-27e40615670a.png" alt="Screenshot of clicking the Responsive drop-down to select a device to emulate." /></div></div><div data-component-type="text"><ol>
  <li>Press <strong>F5</strong> or <strong>Ctrl</strong> + <strong>R </strong>on your keyboard to reload the page (press <strong>Cmd </strong>+ <strong>R</strong> on Mac). </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Check out Wix Studio:</div><div class="info-content"><div>Wix Studio is the ultimate platform for freelancers and agencies. This flexible, end-to-end solution includes smart design capabilities and flexible dev tools that let you deliver exceptional results for clients in any industry.</div><div><br /></div><div>Learn more about Wix Studio:</div><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/studio-editor-a-guided-tour" target="">Take our guided tour</a> introducing the Studio Editor.</li>  <li>Take the Wix Studio Essentials course and watch loads of videos and webinars on demand in <a data-composite="true" href="https://www.wix.com/studio/academy/" target="_blank">the Wix Studio Academy</a>.</li>  <li><a data-composite="true" href="https://forum.wixstudio.com/" target="_blank">Join our community forum</a> to ask and discuss anything related to Studio. </li>  <li>Browse through the <a data-composite="true" href="https://support.wix.com/en/wix-studio" target="">Wix Studio help center</a> for all the instructions and explanations you need.</li></ul></div></div></div>

If you receive an Error 401 (Unauthorized) message, it means you're trying to access a page that you must first log in with a valid user ID and password to view. To resolve a 401 error message:
  Chec...

Live Site Error: Error 401 (Unauthorized)

<div data-component-type="text"><div>If you receive an Error 401 (Unauthorized) message, it means you're trying to access a page that you must first log in with a valid user ID and password to view. </div></div><div data-component-type="heading"><h2 id="" level="3">To resolve a 401 error message:</h2></div><div data-component-type="text"><ol>
  <li>Check that the URL (web address) you are trying to access is correct, then re-enter it in your address bar and press <strong>Enter</strong>.</li>  <li>If you're trying to access a page other than the homepage, go to the homepage URL (e.g., www.mystunningwebsite.com), then look for a login link, click it, and enter your credentials.</li>  <li>If you're using incorrect credentials, follow the steps on the site to reset your password or contact the site owner to request access.</li>  <li>Use another <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browser</a>. If the error only occurs in one browser, <a data-composite="true" href="https://support.wix.com/en/article/clearing-your-browsers-cache" target="">clear your browser's cache</a>. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still need help?</div><div class="info-content"><div>If the problem persists, <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="_blank">contact us</a> and we will be happy to help.</div></div></div></div>

A 403 Forbidden error is an HTTP status code that means you are unauthorized to view the page you are trying to access. To resolve a 403 error message:
  Make sure the URL (web address) you entered is...

Live Site Error: Error 403 (Forbidden)

<div data-component-type="text"><div>A 403 Forbidden error is an HTTP status code that means you are unauthorized to view the page you are trying to access. </div></div><div data-component-type="heading"><h2 id="" level="3">To resolve a 403 error message:</h2></div><div data-component-type="text"><ul>
  <li>Make sure the URL (web address) you entered is correct.</li>  <li>Clear your browser's <a data-composite="true" href="https://support.wix.com/en/article/clearing-your-browsers-cache" target="">cache</a> and <a data-composite="true" href="https://support.wix.com/en/article/clearing-wix-cookies-from-your-browser" target="">cookies</a>.</li>  <li>Go to the web address you are trying to view again.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still need help?</div><div class="info-content"><div>If the problem persists, <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="_blank">contact us</a> and we will be happy to help.</div></div></div></div>

If you receive an &quot;error 404 not found&quot; message when attempting to go to your live site, it means the page doesn't exist on the server at the URL you've entered. This error message is an HTT...

Live Site Error: Error 404 (Not Found)

<div data-component-type="text"><div>If you receive an &quot;error 404 not found&quot; message when attempting to go to your live site, it means the page doesn't exist on the server at the URL you've entered. This error message is an HTTP standard response code that most commonly occurs when clicking an outdated link that leads to a URL where a page used to exist. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="common-reasons-for-receiving-a-404-error" level="3">Common reasons for receiving a 404 error</h2></div><div data-component-type="text"><div>Review the most common reasons you may see a 404 error below: </div><ul>
  <li>You haven't <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-publishing-your-site" target="">published your site</a> yet. </li>  <li>You entered the wrong URL (web address) in your browser's address bar. </li>  <li>Your domain isn't properly connected. Learn how to <a data-composite="true" href="https://support.wix.com/en/article/wix-domain-assistant-3777632" target="">troubleshoot your connection</a>. </li>  <li>You clicked a link from search engine results that has been cached from a previously connected site. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/removing-deleted-sites-old-urls-or-files-from-search-results" target="">old URLs appearing in search results</a>. </li>  <li>Your page no longer exists (it was either deleted or the page URL was changed). If you changed your page URL after updating your site URLs, learn how to <a data-composite="true" href="https://support.wix.com/en/article/changing-your-page-url-after-updating-your-site-urls" target="">resolve the issue</a>. </li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="resolving-404-error-messages" level="3">Resolving 404 error messages</h2></div><div data-component-type="text"><div>To resolve a 404 error message, try the following:</div><ol>
  <li>Reload the page by pressing <strong>Ctrl</strong> + <strong>F5</strong> (or <strong>Cmd</strong> + <strong>R</strong> on a Mac).</li>  <li>Check that the URL you are trying to access is correct, then re-enter it in your address bar and press <strong>Enter</strong>.</li>  <li>If you're trying to access a page other than your homepage, go to the homepage URL (e.g., www.mystunningwebsite.com), then access the page via a different link.</li>  <li>If you received a 404 error on a dynamic page, click <a data-composite="true" href="https://support.wix.com/en/article/cms-formerly-content-manager-troubleshooting-dynamic-pages-issues#404-or-500-error-page" target="">here</a> to learn how to resolve the issue. </li>  <li>Use another <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browser</a>. If the error only occurs in one browser, <a data-composite="true" href="https://support.wix.com/en/article/clearing-your-browsers-cache" target="">clear your browser's cache</a>. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still need help?</div><div class="info-content"><div>If the problem persists, <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="_blank">contact us</a> and we will be happy to help.</div></div></div></div>

A 500 Internal Server Error is a general HTTP status code that means something has gone wrong with the server, but the server could not be more specific as to what's wrong. If you get a 500 Internal S...

Live Site Error: Error 500 (Internal Server Error)

<div data-component-type="text"><div>A 500 Internal Server Error is a general HTTP status code that means something has gone wrong with the server, but the server could not be more specific as to what's wrong. </div></div><div data-component-type="heading"><h2 id="" level="4">If you get a 500 Internal Server Error when trying to view your live site:</h2></div><div data-component-type="text"><div>Reload the page using one of the following methods:</div><ul>
  <li>Press <strong>F5 </strong>on your keyboard (<strong>Cmd</strong> + <strong>R</strong> on a Mac).</li>  <li>Click the <strong>Reload </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/10/09/b550b296-7a4e-4960-8775-c8689cd4b124/442519ac-e87b-43f8-9cff-32bfe138d882.png" /> at the top of your browser.</li>  <li>Re-enter the URL into your address bar and press <strong>Enter</strong>.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still receiving the error after refreshing?</div><div class="info-content"><div>Wait a few minutes and try again. This issue is usually temporary and solved in a matter of minutes. </div></div></div></div>

A 502 (Bad Gateway) error is an HTTP status code indicating that a server didn't receive a valid request from another server. To resolve an error 502 message:Reload the page using one of the following...

Live Site Error: Error 502 (Bad Gateway)

<div data-component-type="text"><div>A 502 (Bad Gateway) error is an HTTP status code indicating that a server didn't receive a valid request from another server. </div></div><div data-component-type="heading"><h2 id="" level="3">To resolve an error 502 message:</h2></div><div data-component-type="text"><div>Reload the page using one of the following methods:</div><ul>
  <li>Press <strong>F5 </strong>on your keyboard (<strong>Cmd</strong> + <strong>R</strong> on a Mac).</li>  <li>Click the <strong>Reload </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/10/09/b550b296-7a4e-4960-8775-c8689cd4b124/442519ac-e87b-43f8-9cff-32bfe138d882.png" /> at the top of your browser.</li>  <li>Re-enter the URL into your address bar and press <strong>Enter</strong>.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>If you still get the same error message, wait a few minutes and try again. The issue may be temporary.</div></div></div></div><div data-component-type="text"><div>If the problem persists, follow the steps in the <a href="https://support.wix.com/en/article/wix-technical-assistant">Wix Technical Assistant</a> to resolve. </div></div>

Record a screencast video on your mobile phone to illustrate an issue that's happening on your mobile device. Then add your screencast when you contact us so Wix Customer Care can see the issue. Recor...

Taking a Screencast on a Mobile Device

<div data-component-type="text"><div>Record a screencast video on your mobile phone to illustrate an issue that's happening on your mobile device. Then add your screencast when you contact us so Wix Customer Care can see the issue. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="recording-your-screen-on-an-ios-apple-device" level="3">Recording your screen on an iOS (Apple) device</h2></div><div data-component-type="text"><div>Apple released the ability to record your screen with iOS 11. To learn how to take a recording on your Apple device, please see Apple’s support page: <a data-composite="true" href="https://support.apple.com/en-us/HT207935" target="_blank">How to record the screen on your iPhone, iPad, or iPod touch</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="recording-your-screen-on-an-android-device" level="3">Recording your screen on an Android device</h2></div><div data-component-type="text"><div>Most mobile devices that operate on Android OS Version 10 and up have a built-in screen recording feature. Review your device's documentation for help with creating a screen recording. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>View Samsung's instructions for <a href="https://www.samsung.com/au/support/mobile-devices/screen-recorder/" target="_blank">using the screen recorder on a Samsung device</a>. </div></div></div></div><div data-component-type="text"><div>If your Android phone does not have screen recording capabilities, you can use the <a data-composite="true" href="https://az-screen-recorder.en.uptodown.com/android" target="_blank">AZ Screen Recorder</a> app. </div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Show me how to record with the AZ Screen Recorder</h4><div class="collapsible-content"><ol>
  <li>Open the app on your phone. </li>  <li>Click the <strong>Record </strong>icon. </li>  <li>Click <strong>Start Now</strong>.</li>  <li>Upload your video to a hosting site such as YouTube, Dropbox, or Google Drive.</li>  <li>Make sure to set the video viewing permissions to 'public'.</li>  <li><a data-composite="true" href="https://www.wix.com/contact" target="_blank">Contact Wix Customer Care</a> and send us the URL to your recording. </li></ol></div></div></div>

You may have elements on your site (such as videos and music) that are set to play automatically when a visitor enters a specific page. Some web browsers no longer support autoplay and some only allow...

Autoplay on Desktops and Laptops

<div data-component-type="text"><div>You may have elements on your site (such as videos and music) that are set to play automatically when a visitor enters a specific page. Some web browsers no longer support autoplay and some only allow videos to autoplay when the sound is muted. </div></div><div data-component-type="heading"><h2 id="" level="3">The following browsers no longer support autoplay:</h2></div><div data-component-type="text"><ul><li>Safari 11 and later versions (on MacOS and iOS)</li><li>Chrome 61 and later versions (desktop and mobile)</li><li>Firefox 66 and later versions (desktop and mobile)</li></ul></div><div data-component-type="text"><div>To autoplay the elements, your site visitors need to change the settings in their own browsers. Please refer to Safari, Chrome, and Firefox support for more information.</div></div>

If you are experiencing difficulties viewing your live site, one of our Customer Care experts might ask you to perform a traceroute to determine exactly where the connection issue occurs. Choose your ...

Performing a Traceroute for Live Site Issues

<div data-component-type="text"><div>If you are experiencing difficulties viewing your live site, one of our Customer Care experts might ask you to perform a traceroute to determine exactly where the connection issue occurs. </div></div><div data-component-type="text"><div>Choose your operating system and follow the steps below to perform a traceroute:</div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Windows" class="tab-heading heading-0">Windows</div><div data-slug="Mac" class="tab-heading heading-1">Mac</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Right-click the <strong>Start</strong> menu and select <strong>Run</strong>.</li>  <li>Type <strong>cmd</strong>, and then click <strong>OK</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/72bba364-11a4-4a20-8cf2-b4322152b2d0/044dfffd-9a4e-4741-9678-5082439ccec4.png" alt="Screenshot of running the cmd command prompt in Windows." /></div></div><div data-component-type="text"><ol>
  <li>Enter your domain in the cmd window: 
    <ul>
      <li><strong>If you have a domain connected to your site</strong>: Type <strong>tracert www.domain.com</strong> (replace <strong>domain.com</strong> with your own domain name).</li>      <li><strong>If you have a free site</strong>: Type<strong> tracert site-url-prefix.wixsite.com</strong> (replace &quot;site-url-prefix&quot; with your <a data-composite="true" href="https://support.wix.com/en/article/changing-your-wix-account-details#changing-your-account-details" target="">Site URL prefix</a>, located in your account settings).</li>    </ul>  </li>  <li>Press <strong>Enter </strong>on your keyboard.</li>  <li>Take a <a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-windows" target="">screenshot</a> of the information.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">Send your screenshot to Wix Customer Care</a>. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open the Terminal:
    <ol>
      <li>Press <strong>Cmd </strong>+ <strong>Space</strong> to launch Spotlight.</li>      <li>Type <strong>Terminal </strong>and select <strong>Terminal </strong>from the search results.</li>    </ol>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/8e894896-83fe-403d-9447-12de40236d41/ff9ac121-73be-472c-9044-e41491cdbc66.png" alt="Screenshot of selecting the Terminal in the Mac Spotlight." /></div></div><div data-component-type="text"><ol>
  <li>Enter the URL of your site in the Terminal: 
    <ul>
      <li>(If you connected a domain to your site) Type <strong>traceroute www.url.com </strong>(replacing &quot;url.com&quot; with your domain name). </li>      <li>(If you have a free site) Type <strong>traceroute site-url-prefix.wixsite.com</strong> (replace &quot;site-url-prefix&quot; with your <a data-composite="true" href="https://support.wix.com/en/article/changing-your-wix-account-details#changing-your-account-details" target="">Site URL prefix</a>, located in your account settings).</li>    </ul>  </li>  <li>Press<strong> Enter </strong>on your keyboard.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-a-mac" target="">Take a screenshot</a> of the information.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">Send your screenshot to Wix Customer Care</a>. </li></ol></div></div></div></div></div>

If you are having difficulties viewing your live site, Wix Customer Care may recommend that you perform a ping test. This allows us to see where exactly the connection problem occurs. Choose your oper...

Performing a Ping Test

<div data-component-type="text"><div>If you are having difficulties viewing your live site, Wix Customer Care may recommend that you perform a ping test. This allows us to see where exactly the connection problem occurs. </div></div><div data-component-type="text"><div>Choose your operating system and follow the steps below.</div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Windows" class="tab-heading heading-0">Windows</div><div data-slug="Mac" class="tab-heading heading-1">Mac</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Right-click the <strong>Start</strong> menu and select <strong>Run</strong>.</li>  <li>Type <strong>cmd</strong>, and then click <strong>OK</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/f587aa65-1bf0-4c1e-bd9c-b2fd8096fc1d/eb72583b-5046-4fd7-b385-22e6d8665074.png" alt="Screenshof of typing cmd in the Run screen in Windows." /></div></div><div data-component-type="text"><ol>
  <li>Enter your domain: 
    <ul>
      <li><strong>If you have a domain connected to your site</strong>: Type <strong>ping www.domain.com</strong> (replace <strong>domain.com</strong> with your own domain name).</li>      <li><strong>If you have a free site</strong>: Type<strong> ping site-url-prefix.wixsite.com</strong> (replace <strong>site-url-prefix</strong> with your <a data-composite="true" href="https://support.wix.com/en/article/changing-your-wix-account-details#changing-your-account-details" target="">Site URL prefix</a>, located in your account settings).</li>    </ul>  </li>  <li>Press <strong>Enter</strong>.</li>  <li>Take a <a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-windows" target="">screenshot</a> of the information.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">Send your screenshot to Wix Customer Care</a>. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open the Terminal:
    <ol>
      <li>Press <strong>Cmd </strong>+ <strong>Space</strong> to launch Spotlight.</li>      <li>Type <strong>Terminal </strong>and select <strong>Terminal </strong>from the search results.</li>    </ol>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/86859dcc-345a-4da5-85b9-639994b25aea/2949cbe1-63c1-444b-a723-b0f8fdd048f9.png" alt="Screenshot of accessing the Terminal on Mac." /></div></div><div data-component-type="text"><ol>
  <li>Enter the URL of your site in the Terminal: 
    <ul>
      <li>(If you connected a domain to your site) Type <strong>ping www.url.com </strong>(replacing &quot;url.com&quot; with your domain name). </li>      <li>(If you have a free site) Type <strong>ping site-url-prefix.wixsite.com</strong> (replace &quot;site-url-prefix&quot; with your <a data-composite="true" href="https://support.wix.com/en/article/changing-your-wix-account-details#changing-your-account-details" target="">Site URL prefix</a>, located in your account settings).</li>    </ul>  </li>  <li>Press<strong> Enter </strong>on your keyboard.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-a-mac" target="">Take a screenshot</a> of the information.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">Send your screenshot to Wix Customer Care</a>. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Network Utility on Mac has been deprecated so you must use the Terminal to run ping tests.</div></div></div></div></div></div></div></div>

At the beginning of 2021, Adobe ended support for Flash technology. This affects all websites built with Flash, including any Facebook Fan Page app sites that you created on Wix. Any sites built using...

Important Information About Facebook Fan Page App Sites

<div data-component-type="text"><div>At the beginning of 2021, Adobe <a data-composite="true" href="https://www.adobe.com/il_en/products/flashplayer/end-of-life.html" target="_blank">ended support for Flash technology</a>. This affects all websites built with Flash, including any Facebook Fan Page app sites that you created on Wix. Any sites built using the Facebook Fan Pages app have been deleted, and visitors aren't able to access them anymore. </div></div><div data-component-type="text"><div><strong>Click an option below to learn more about this change and what it means for your Facebook Fan Page site. </strong></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I bring my Facebook Fan Page site back online?</h4><div class="collapsible-content"><div>The sites have been removed from Wix. This means that they have been completely deleted, and cannot be restored.</div><div><br /></div><div>You can build a new site with the Wix Editor with better performance for your visitors and plenty of design features, layout options and business apps.</div><div><br /></div><div>Depending on your needs, there are several options to choose from:</div><ul>
  <li><a data-composite="true" href="http://www.wix.com/website/templates" target="_blank">Create a new site using a pre-designed template</a></li>  <li><a data-composite="true" href="http://www.wix.com/website/templates/html/blank/1" target="_blank">Create a new site from scratch</a></li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I use the Facebook Fan Page Editor?</h4><div class="collapsible-content"><div>No. Since the beginning of 2021,<strong> </strong>you are no longer able to access the Facebook Fan Page Editor at all, including the dashboard of Facebook Fan Page sites. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do visitors still have access to my Facebook Fan Page site?</h4><div class="collapsible-content"><div>Facebook Fan Page sites were disabled on all browsers. This means that visitors cannot view the Facebook Fan Page site that you created with Wix.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I still see files from my Facebook Fan Page site in the Media Manager?</h4><div class="collapsible-content"><div>No. At the beginning of 2021, your site's files were removed from Wix. </div><div><br /></div><div><strong>Tip:</strong> After creating a new Wix site, you can easily upload all of your files in one go. <a data-composite="true" href="https://support.wix.com/en/article/wix-media-uploading-media-to-the-media-manager" target="">Learn how</a></div></div></div></div>

If you're unable to click on an element that should be clickable in your live site (e.g., a link, a button, an interactive element), it's most likely covered by another element or page section.When th...

Unable to Click Element on Live Site

<div data-component-type="text"><div>If you're unable to click on an element that should be clickable in your live site (e.g., a link, a button, an interactive element), it's most likely covered by another element or page section.</div></div><div data-component-type="text"><div>When the overlapping elements are opaque it's easier to identify the issue; In some cases, it could be a transparent part of another element that's covering your element. </div></div><div data-component-type="heading"><h2 id="" level="3">To resolve this issue:</h2></div><div data-component-type="heading"><h2 id="" level="4">Step 1 | Search for Overlapping Elements</h2></div><div data-component-type="text"><ol>
  <li>Go to the relevant page in your Editor.</li>  <li>Right-click an element to see if there is any overlap:<br />
<br />
<img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2020/10/28/7ec8d709-7ee2-4f2c-bacf-b64b8f3f70a1/57876711-104d-4f94-a70b-d19f3fe32d2f.png" /><br />
</li>  <li>Click on <strong>Arrange </strong>and <strong>Bring to Front</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="4">Step 2 | Check the Footer</h2></div><div data-component-type="text"><div>If you didn't find an overlapping elements in step 1, it might be a frozen footer that's covering your element. Freezing a footer means that it's always visible as visitors scroll up and down the page. </div></div><div data-component-type="text"><ol>
  <li>Click the footer in your Editor.</li>  <li>Click the <strong>Settings</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2020/10/28/8b89a6b9-bbf4-45d7-8e97-9c9a687b26fd/7d8a6245-f328-40dc-b2de-0b7ab3a8ae18.png" />.</li>  <li>Check the <strong>Freeze Footer</strong> toggle:
    <ul>
      <li><strong>Enabled: </strong>You can either disable this option or <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-customizing-your-site-footer#resizing-the-footer" target="">resize the footer</a> so that it doesn't overlap with your element.</li>      <li><strong>Disabled: </strong>Try <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-customizing-your-site-footer#resizing-the-footer" target="">resizing the footer</a> so that it doesn't overlap with your element.</li>    </ul>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2020/10/28/f4b181ce-4d29-4dc5-8d11-60f7cdce0f48/337d08bd-b3e1-4929-a3d3-d33a90e2cf93.png" /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still having issues?</div><div class="info-content"><div>Contact <a data-composite="true" href="https://www.wix.com/contact" target="_blank">Wix Customer Care</a> and we'll be happy to help solve the issue. </div></div></div></div>

How to begin

Choosing a template 

Hiring a professional to build your site

Use Wix to build your site and business. Try our AI tools to create a site, customize our templates or hire a professional to create or enhance your web presence.

Getting started

Learn how to use Wix to build your site and business.

Wix Editor basics

Using the Editor tools

Your site's layout

Strips and columns

Structuring your site

Designing your site

Pages

Menus

Managing pages and menus

Text

Buttons

Containers and boxes

Slideshows

Shapes and lines

Adding and customizing elements

Images

Galleries

Videos

Documents and files

Adding files and media

Working with elements

Using effects and animation

Sharing and promoting your site

Adding advanced elements

Getting Started

Mobile Tools

Pages on Mobile

Background on Mobile

Mobile Site Layout

Site Menu on Mobile

Text on Mobile

Media on Mobile

Other Elements on Mobile

Troubleshooting

Building a mobile site

Troubleshooting your Editor site

Using the Wix Editor

Using your site dashboard

Site management

Managing roles and permissions

Managing your site

Learn how to create a site and manage its content with our intuitive editors. Know how to protect visitors' privacy and make sites compliant with accessibility laws.

Creating your site

Design and manage your site using intuitive Wix features.

Solving performance and technical issues

Wix Technical Assistant

Site performance

Editor issues

Live site issues

Browser compatibility