Performing a Ping Test

2 min read
If you are having difficulties viewing your live site, Wix Customer Care may recommend that you perform a ping test. This allows us to see where exactly the connection problem occurs. 
Choose your operating system and follow the steps below.
  1. Right-click the Start menu and select Run.
  2. Type cmd, and then click OK.
  1. Enter your domain: 
    • If you have a domain connected to your site: Type ping (replace with your own domain name).
    • If you have a free site: Type ping (replace username with your own username).
  2. Press Enter.
  3. Take a screenshot of the information.
  4. Send your screenshot to Wix Customer Care

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