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Connecting a domainFollow our step-by step guides to learn how to purchase, connect or transfer a domain for your site, and find out how to keep your site’s data secure.

Managing your businessGet tools to grow your business and web presence. Find the right tools for your specific needs, set up online payments and keep track of your site's analytics.

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Need more help?Find solutions for site performance and technical issues, learn about issues we’re working to fix or contact us for help.

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Solving performance and technical issues

Live site issues

Live Site Error: Error 500 (Internal Server Error)

A 500 Internal Server Error is a general HTTP status code that means something has gone wrong with the server, but the server could not be more specific as to what's wrong.

If you get a 500 Internal Server Error when trying to view your live site:

Reload the page using one of the following methods:

Press F5 on your keyboard (Cmd + R on a Mac).
Click the Reload icon at the top of your browser.
Re-enter the URL into your address bar and press Enter.

Still receiving the error after refreshing?

Wait a few minutes and try again. This issue is usually temporary and solved in a matter of minutes.

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