If you are unable to view your live site, make sure that you are entering your domain name or site URL correctly in your browser. Review the questions below to determine the cause of the issue.Click b...

Unable to View Your Live Site

Discover how to troubleshoot issues preventing you from viewing your live site. This article guides you through common problems such as error messages, domain status, plan activity, and DNS settings. By following the steps outlined, you can ensure your site is published, your domain is active, and your browser is compatible, helping you get back online quickly.

<div data-component-type="text"><div>If you are unable to view your live site, make sure that you are entering your domain name or site URL correctly in your browser. Review the questions below to determine the cause of the issue.</div></div><div data-component-type="heading"><h2 id="" level="3">Click below to solve your live site viewing issue:</h2></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do you receive an error message on your site?</h4><div class="collapsible-content"><div>Below are some of the common error messages you might see when there is a problem loading your site. Select the error message you're receiving for more information:<br />
<br />
</div><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-401-unauthorized" target="">Error 401 (unauthorized)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-403-forbidden" target="">Error 403 (forbidden)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-404-not-found" target="">Error 404 (not found)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-500-internal-server-error" target="">Error 500 (internal server error)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-502-bad-gateway" target="">Error 502 (bad gateway)</a></li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is your site published?</h4><div class="collapsible-content"><div>Make sure that the site your domain is connected to is indeed published. You can check this on your <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Dashboard&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https:%2F%2Fwww.wix.com%2Fdashboard%2F%7B%7BmetaSiteId%7D%7D%2Fhome%2F" target="_blank">site's dashboard</a>. If your site is not published, open your editor and click <strong>Publish</strong>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Has your domain expired?</h4><div class="collapsible-content"><div>Wix domains are set to renew automatically, however, if you've canceled your domain's renewal or if there were payment problems your domain may have expired.<br />
<br />
You can check the status of your domain on your <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController#/domains?referralAdditionalInfo=account&amp;alwaysfs" target="_blank">Domains</a> page. If your domain has expired, click <a data-composite="true" href="https://support.wix.com/en/article/retrieving-an-expired-domain-during-the-redemption-period" target="">here</a> to learn how to repurchase.<br />
<br />
<strong>Note</strong>: If you purchased your domain outside of Wix, contact your domain host to make sure your domain hasn't expired. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is your plan active?</h4><div class="collapsible-content"><div>In order for your site to remain connected to your personal domain, it needs to have a suitable plan assigned to it. Premium and Studio Plans are set to renew automatically, however, if you canceled your plan's renewal or there were payment problems it may have expired.<br />
<br />
You can check the status of your plan under <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController#/plans" target="_blank">Premium Subscriptions</a>. If your plan has expired, simply <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Upgrade%20Site&amp;title=Select+a+Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://premium.wix.com/wix/api/premiumStart?siteGuid={{metaSiteId}}" target="_blank">upgrade your site</a> again. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is your domain assigned to a site?</h4><div class="collapsible-content"><div>You may have accidentally disconnected your domain from your site. You can check to see if your domain is connected to your site on the <a href="https://premium.wix.com/wix/api/mpContainerStaticController#/domains?referralAdditionalInfo=account&amp;alwaysfs">Domains</a> page. If the domain is not connected, select the domain and click <strong>Assign</strong> next to <strong>Assigned to site</strong>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Are your DNS settings correct?</h4><div class="collapsible-content"><div>When you connect your domain it can take <strong>up to 48 hours</strong> for your domain to propagate and your site to appear live. If after 48 hours you're still unable to view your live site on your domain, use the <a href="https://support.wix.com/en/article/wix-domain-assistant-3777632">Wix Domain Assistant</a> to check your domain connection.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is your browser supported and up to date?</h4><div class="collapsible-content"><div>Make sure that you're using the latest version of a <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browser</a>. You can check which browser version you're using <a data-composite="true" href="http://www.whatismybrowser.com" target="_blank">here</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Are you using a public computer?</h4><div class="collapsible-content"><div>Some public institutions such as schools, universities, public libraries or government facilities, restrict access to certain URLs, including the Wix servers. <br /><br />If you are unable to access your site from one of these institutes, we recommend that you contact the relevant IT department at your location (if possible) to see if they can whitelist Wix. <a href="https://support.wix.com/en/article/unable-to-access-your-wix-site-or-editor-from-a-public-computer">Learn More</a> </div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Still unable to resolve the issue?</div><div class="info-content"><div>Solve your live site issues with the <a href="https://support.wix.com/en/article/wix-technical-assistant">Wix Technical Assistant</a>.</div></div></div></div>

If you are unable to view images on your site, you are likely experiencing a local issue. Your images may be affected by your browser's cache or blocked mistakenly by your computer or network's securi...

Unable to View Images on Your Site

Discover how to troubleshoot missing images on your site by addressing common local issues. Learn to clear your browser's cache, use incognito mode, and check your site on different browsers or networks. If problems persist, find out what information to provide when contacting support for further assistance, ensuring you can get your images back online quickly.

<div data-component-type="text"><div>If you are unable to view images on your site, you are likely experiencing a local issue. Your images may be affected by your browser's cache or blocked mistakenly by your computer or network's security programs (e.g. antivirus, firewall).</div></div><div data-component-type="heading"><h2 id="" level="3">To resolve missing images on your site: </h2></div><div data-component-type="text"><ol>
  <li>Clear your <a data-composite="true" href="https://support.wix.com/en/article/clearing-your-browsers-cache" target="_blank">browser's cache</a>. </li>  <li>View your site using <a data-composite="true" href="https://support.wix.com/en/article/opening-your-browser-in-incognitoprivate-browsing-mode" target="_blank">incognito or private browsing mode</a>.</li>  <li>View your site in the latest version of another <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="_blank">supported browser</a>.</li>  <li>Temporarily disable any internet security programs installed (e.g. antivirus, firewall) and try to access your site again. It is preferable to try this while connected to the modem directly.</li>  <li>Try viewing your Wix site from a different computer that uses a different network to connect to the internet.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="text"><div>If you are still unable to view images on your site, <a data-composite="true" href="http://www.wix.com/contact" target="_blank">contact us</a> with the following info:</div><ul>
  <li>The steps you've tried to resolve the issue. </li>  <li>The URL and page name as it appears in the editor with the missing images. </li>  <li>A <a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">screenshot</a> of the issue.</li>  <li>The different browsers and browser versions you have tried.<br />
<strong>Note:</strong> Go to <a data-composite="true" href="http://www.whatismybrowser.com/" target="_blank">whatismybrowser.com</a> to find out what browser version you are using. </li>  <li>The internet security programs you have installed on your computer (e.g. antivirus, firewall).</li></ul></div>

Sometimes, when trying to view or work on your site, the browser you're using can cause problems. To check if the problem is related to your browser, you can use incognito or private browsing mode. Th...

Opening Your Browser in Incognito/Private Browsing Mode

Discover how to troubleshoot browser-related issues when working on your site by using incognito or private browsing mode. This method helps you determine if the problem lies with your browser. If the issue persists, you can seek further assistance from the Wix Technical Assistant. Additionally, ensure you're using a supported browser for the best experience. Follow the steps provided for different browsers to open incognito mode easily.

<div data-component-type="text"><div>Sometimes, when trying to view or work on your site, the browser you're using can cause problems. To check if the problem is related to your browser, you can use incognito or private browsing mode. This lets you view your site without your browser remembering previous activity, helping you identify if the issue is caused by your browser.</div></div><div data-component-type="text"><div>If the issue doesn't happen in incognito / private browsing mode, then it's likely a local problem that can be fixed with the help of the <a data-composite="true" href="https://support.wix.com/en/article/wix-technical-assistant" target="">Wix Technical Assistant</a>. </div></div><div data-component-type="text"><div>Open your browser in incognito or private browsing mode to check if the issues you're experiencing are related to your browser. </div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Chrome" class="tab-heading heading-0">Chrome</div><div data-slug="Firefox" class="tab-heading heading-1">Firefox</div><div data-slug="Safari" class="tab-heading heading-2">Safari</div><div data-slug="Edge" class="tab-heading heading-3">Edge</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Google Chrome.</li>  <li>Press<strong> Ctrl</strong> + <strong>Shift</strong> + <strong>N </strong>on your keyboard (<strong>Cmd </strong>+ <strong>Shift</strong> + <strong>N </strong>on Mac). </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Firefox. </li>  <li>Press<strong> Ctrl</strong> + <strong>Shift</strong> + <strong>P </strong>on your keyboard (<strong>Cmd </strong>+ <strong>Shift</strong> + <strong>P </strong>on Mac). </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Safari.</li>  <li>Press<strong> Cmd</strong> + <strong>Shift</strong> + <strong>N </strong>on your keyboard.</li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Microsoft Edge.</li>  <li>Press<strong> Ctrl</strong> + <strong>Shift</strong> + <strong>N </strong>on your keyboard.</li></ol></div></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix no longer supports live sites on IE11. We recommend using a <a data-composite="true" href="https://support.wix.com/en/article/supported-devices-browsers-and-operating-systems" target="">supported browser</a> to view and edit your site. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="4">Still need help?</h2></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What information should I include if I need to reach out for assistance?</h4><div class="collapsible-content"><div>For us to best assist you, it helps to have the following information ready:</div><div><br /></div><ul>
  <li>The exact issue you are experiencing.</li>  <li>The different browsers and browser versions you have tried. <br />
<strong>Note:</strong> Go to <a data-composite="true" href="http://www.whatismybrowser.com/" target="_blank">whatismybrowser.com</a> to find out what browser version you are using. </li>  <li>The internet security programs you have installed on your computer (e.g. antivirus, firewall).</li>  <li>A <a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">screenshot</a> of the issue.</li></ul></div></div></div>

Your browser caches data about each website you visit to speed up loading times. Over time, the actual data online can differ from what your browser has cached, potentially causing local issues. Clear...

Clearing Your Browser's Cache

Clear your browser's cache to resolve website issues and improve loading times. This article guides you through the process for various browsers, including Chrome, Firefox, Safari, and Edge. By periodically clearing your cache, you can ensure that you’re viewing the most up-to-date version of your site. Additionally, learn how to troubleshoot further if problems persist after clearing the cache.

<div data-component-type="text"><div>Your browser caches data about each website you visit to speed up loading times. Over time, the actual data online can differ from what your browser has cached, potentially causing local issues. Clear your browser's cache periodically and whenever you experience website issues.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before clearing cache:</div><div class="info-content"><div>Open your browser in <a data-composite="true" href="https://support.wix.com/en/article/opening-your-browser-in-incognitoprivate-browsing-mode" target="">incognito/private mode</a> to see if the issue is cache related. If the problem <strong>is resolved</strong> in incognito mode, follow the steps to clear your browser's cache.</div></div></div></div><div data-component-type="heading"><h2 id="" level="3">To clear your browser's cache:</h2></div><div data-component-type="text"><ol>
  <li>Close all windows and tabs of your browser.</li>  <li>Open a new tab, ensuring Wix.com is not open.</li>  <li>Follow the steps for your browser below:</li></ol></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Chrome" class="tab-heading heading-0">Chrome</div><div data-slug="Firefox" class="tab-heading heading-1">Firefox</div><div data-slug="Safari" class="tab-heading heading-2">Safari</div><div data-slug="Edge" class="tab-heading heading-3">Edge</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac).</li>  <li>Click the drop-down next to <strong>Time range</strong> and select <strong>All time</strong>.</li>  <li>Make sure the box is checked next to <strong>Cached images and files</strong>.</li>  <li>Click <strong>Clear data</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/20/b1a52530-17fd-445f-bbe5-c501c7aab728/769ccfd8-2192-4fee-a79a-e9724fcecddb.png" alt="A screenshot showing how to clear data in Google Chrome." /></div></div><div data-component-type="text"><ol>
  <li>Close and reopen Chrome. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac).</li>  <li>Click the drop-down next to <strong>Time range to clear:</strong> and select <strong>Everything</strong>. </li>  <li>Make sure the box is checked next to <strong>Cache</strong>.</li>  <li>Click <strong>Clear now</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/20/ff8fbb0e-99ec-4b54-993b-8de71bc4c5b5/606f2d2a-af53-4fe3-a399-652f84d2138e.png" alt="A screenshot showing how to clear cache in Firefox." /></div></div><div data-component-type="text"><ol>
  <li>Close and reopen Firefox. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Press <strong>Cmd</strong> + <strong>,</strong> to open Preferences. </li>  <li>Click the <strong>Advanced</strong> tab. </li>  <li>Check the box next to <strong>Show Develop menu in menu bar</strong> (at the bottom of the window).<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/03/19/ccd16f5e-d805-44f9-be39-83c5574d3b23.png" /></li>  <li>Click <strong>Develop</strong> in Safari's menu bar.</li>  <li> Click <strong>Empty Caches</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/20/ff28ab3d-4de9-40c9-80ce-bd59b3bb9be2/37683525-3c70-4a76-aedc-97ca0f06251e.png" alt="A screenshot showing how to clear cache in Safai." /></div></div><div data-component-type="text"><ol>
  <li>Close and reopen Safari. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac).</li>  <li>Make sure the box is checked next to <strong>Cached data and files</strong> and click <strong>Clear</strong>. </li>  <li>Close and reopen Microsoft Edge. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix supports viewing live sites on Microsoft Edge, however, we do not support the ADI builder on Microsoft Edge.</div></div></div></div></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still experiencing issues after clearing cache?</div><div class="info-content"><div>Try <a href="https://support.wix.com/en/article/flushing-your-dns-3875391">flushing your system's DNS</a>. If this doesn't resolve the issues, follow the instructions for disabling add-ons and extensions in the <a href="https://support.wix.com/en/article/wix-technical-assistant">Wix Technical Assistant</a>. </div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix no longer supports live sites on IE11. We recommend using one of our <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browsers </a>to view and edit your site. </div></div></div></div>

Standard HTTP status codes can appear in your browser if there is an error loading your site. Each status code represents a different type of error message. The most common codes are 401, 403, 404, 50...

Live Site Errors

Discover how to resolve common live site errors represented by standard HTTP status codes like 401, 403, 404, 500, and 502. This article guides you through understanding these errors and provides links to specific troubleshooting steps for each code. By following the guidance, you can effectively address issues that may prevent your site from loading properly.

<div data-component-type="text"><div>Standard HTTP status codes can appear in your browser if there is an error loading your site. Each status code represents a different type of error message. The most common codes are 401, 403, 404, 500 and 502.</div></div><div data-component-type="heading"><h2 id="" level="3">Click below to learn how to resolve live site errors:</h2></div><div data-component-type="text"><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-401-unauthorized" target="">Error 401 (unauthorized)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-403-forbidden" target="">Error 403 (forbidden)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-404-not-found" target="">Error 404 (not found)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-500-internal-server-error" target="">Error 500 (internal server error)</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/live-site-error-error-502-bad-gateway" target="">Error 502 (bad gateway)</a></li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>If you receive the error message <strong>ERR_CONNECTION_TIMED_OUT</strong>, check your internet connection. Click <a href="https://support.wix.com/en/article/wix-technical-assistant" target="">here</a> to troubleshoot. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="4">Still need help?</h2></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What information should I include if I need to reach out for assistance?</h4><div class="collapsible-content"><div>For us to best assist you, it helps to have the following information ready:</div><div><br /></div><ul>
  <li>The specific error you are receiving, including a <a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">screenshot</a> of the error.</li>  <li>Your Wix username or email address. </li>  <li>Your domain name and site name. </li>  <li>Your Operating System (e.g. macOS Sonoma, Windows 10).</li>  <li>The different browsers and browser versions you have tried. <strong>Note: </strong>Go to <a data-composite="true" href="http://www.whatismybrowser.com/" target="_blank">whatismybrowser.com</a> to find out what browser version you are using. </li>  <li>Your geographic location and which Internet Service Provider (ISP) you use. </li>  <li>Which internet security programs are installed on your computer (e.g. antivirus, firewall).</li>  <li>Which troubleshooting steps you've already tried. </li></ul></div></div></div>

Your computer's operating system regularly caches the DNS lookup of domain names, saving their IP addresses. When the IP address of your domain changes (e.g., when you connect your domain to Wix), you...

Flushing Your DNS

Clear your browser's cache and flush your DNS to resolve issues with your site not loading after updating your domain's DNS settings. This article guides you through the steps for both Windows and Mac operating systems, ensuring your computer recognizes the new IP address linked to your domain. By following these instructions, you can troubleshoot and ensure your site is live on your domain.

<div data-component-type="text"><div>Your computer's operating system regularly caches the DNS lookup of domain names, saving their IP addresses. When the IP address of your domain changes (e.g., when you connect your domain to Wix), your operating system may look up the cached data it has stored instead of the new DNS settings resulting in your site failing to load.<br /><br />If it's been at least 48 hours since you updated <a href="https://support.wix.com/en/article/dns-records-needed-to-connect-your-domain-to-wix">your domain's DNS settings</a> correctly, and you can't see your site live on your domain, try <a href="https://support.wix.com/en/article/clearing-your-browsers-cache">clearing your browser's cache</a>. If you're still unable to view your site on your domain, follow the directions below to flush your DNS. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>You can <a href="https://support.wix.com/en/article/checking-your-domains-dns-records-using-whatsmydnsnet">perform a DNS lookup</a> to make sure the correct DNS records for your domain are resolving to servers around the world. </div></div></div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Windows" class="tab-heading heading-0">Windows </div><div data-slug="Mac" class="tab-heading heading-1">Mac </div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="heading"><h2 id="" level="4">Windows XP, 2000, and Vista</h2></div><div data-component-type="text"><ol>
  <li>Click <strong>Start</strong>.</li>  <li>Click <strong>Run</strong>. <br />
<strong>Note</strong>: If you do not see the Run command in Vista, type <strong>Run</strong> in the Search bar.</li>  <li>Type the following command in the <strong>Run</strong> field: <strong>ipconfig /flushdns</strong></li>  <li>Press <strong>Enter</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title"></div><div class="info-content"><div>If the command succeeds, the system returns the following message: 'Successfully flushed the DNS Resolver Cache.' </div></div></div></div><div data-component-type="heading"><h2 id="" level="4">Windows 7, 8, and 10</h2></div><div data-component-type="text"><ol>
  <li>Click <strong>Start</strong>.</li>  <li>Type <strong>cmd</strong> in the search field.</li>  <li>Right-click <strong>Command Prompt</strong> and select <strong>Run as Administrator</strong>.</li>  <li>Type the following command: <strong>ipconfig /flushdns</strong></li>  <li>Press <strong>Enter</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title"></div><div class="info-content"><div>If the command succeeds, the system returns the following message: 'Windows IP configuration successfully flushed the DNS Resolver Cache.'</div></div></div></div></div><div class="tab-content"><div data-component-type="heading"><h2 id="" level="4">MacOS 10.10.4 and above</h2></div><div data-component-type="text"><ol>
  <li>Launch the Terminal App:
    <ol>
      <li>Press <strong>Cmd</strong> + <strong>Space </strong>on your keyboard.</li>      <li>Type <strong>Terminal </strong>and press <strong>Return</strong>.</li>    </ol>  </li>  <li>Type the following into the terminal: <strong>sudo killall -HUP mDNSResponder</strong></li>  <li>Press <strong>Return</strong>.</li>  <li>Type your administrator password and press <strong>Return</strong>.</li>  <li>Quit Terminal by pressing <strong>Cmd </strong>+ <strong>Q</strong> on your keyboard.</li></ol></div></div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still not able to view your live site on your domain?</div><div class="info-content"><div>Review the <a href="https://support.wix.com/en/article/wix-domain-assistant-3777632">Wix Domain Assistant</a> to make sure your domain is properly connected. </div></div></div></div>

To find out what browser version you are using, visit www.whatismybrowser.com. If your browser is not up to date, we recommend updating it to the latest version. Is your web browser supported?View the...

Checking Your Browser Version

Discover how to check your browser version and ensure it's up to date for optimal performance with Wix. Visit www.whatismybrowser.com to quickly find your current version, and explore the list of supported browsers to confirm compatibility. You can also locate the version number in the Help or About section of your browser settings, ensuring a smooth experience on your site.

<div data-component-type="text"><div>To find out what browser version you are using, visit <a data-composite="true" href="http://www.whatismybrowser.com" target="_blank">www.whatismybrowser.com</a>. If your browser is not up to date, we recommend updating it to the latest version. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Is your web browser supported?</div><div class="info-content"><div>View the <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">list of browsers supported by Wix</a>.</div></div></div></div><div data-component-type="text"><div>Additionally, within most browsers you can find the version number in the <strong>Help</strong> or <strong>About </strong>section. For example, in Google Chrome, you can click the <strong>More</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/10/08/5ced8d95-a6ea-42e6-80b5-ec0777a94e1b/b8cfb955-ea99-4773-a9a9-bd0911111ab1.png" /> at the top right, then hover over <strong>Help </strong>and click <strong>About Google Chrome</strong>. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/03/15/219d7d4c-cc62-4e83-8b84-9207ea656c61.png" alt="Screenshot of going to the About Google Chrome page to find the browser version." /></div></div>

When you visit a website, it is common for a file known as a cookie to be created and stored in your web browser. Cookies store user-specific information such as authentication data and help you stay ...

Clearing Wix Cookies from Your Browser

Learn how to clear cookies in your web browser to enhance your browsing experience and resolve issues with websites. This article guides you through the steps for Chrome, Firefox, Safari, and Microsoft Edge, ensuring you can easily remove Wix-related cookies. Regularly clearing cookies helps maintain your online security and improves site performance, so you can enjoy a smoother experience on your favorite websites.

<div data-component-type="text"><div>When you visit a website, it is common for a file known as a cookie to be created and stored in your web browser. Cookies store user-specific information such as authentication data and help you stay logged in to your favorite websites. <br /><br />We recommend clearing your browser's cookies periodically, especially if you're noticing problems when browsing websites.</div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Chrome" class="tab-heading heading-0">Chrome</div><div data-slug="Firefox" class="tab-heading heading-1">Firefox</div><div data-slug="Safari" class="tab-heading heading-2">Safari</div><div data-slug="Edge" class="tab-heading heading-3">Edge</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Google Chrome.</li>  <li>Click the More<strong> </strong>icon<img src="https://lh3.ggpht.com/N5LLlFszQeMqXo6Z6UF1VXFN4k3UxO8H8ZU3FV8AjUhomHuRCrwUeKMg1BhuFxKwqQ=w18-h18" />at the top right. </li>  <li>Click <strong>Settings</strong>.</li>  <li>Click <strong>Privacy and security</strong> on the left. </li>  <li>Click <strong>Cookies and other site data</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/0b011423-62a2-4260-a865-4022e659c7ea/c913b725-6455-4146-85cc-ee3ccb8df130.png" /></div></div><div data-component-type="text"><ol>
  <li>Scroll down and click <strong>See all cookies and site data</strong>. </li>  <li>Type <strong>wix</strong> in the search field at the top right. <br />
<strong>Note: </strong>Make sure to type &quot;<strong>wix</strong>&quot; with lowercase letters. </li>  <li>Click <strong>Clear displayed data</strong>. </li>  <li>Click <strong>Clear</strong>. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Firefox. </li>  <li>Click the Open Menu<strong> </strong>icon <img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2016/11/08/e26282f3-2286-4bad-b17d-9103118f06cc.png" /> in the upper-right corner.</li>  <li>Select <strong>Settings</strong>.</li>  <li>Select the <strong>Privacy &amp; Security</strong> tab. </li>  <li>Click <strong>Manage Data </strong>in the <strong>Cookies and Site Data </strong>section. </li>  <li>Type <strong>wix </strong>in the Search<strong> </strong>field.<br />
<strong>Note: </strong>Make sure to type &quot;<strong>wix</strong>&quot; with lowercase letters. </li>  <li>Click <strong>Remove All Shown</strong>.</li>  <li>Click <strong>Save Changes</strong>. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/91d3a89f-dc7e-4abb-815f-989e6425eec1/75712d95-26f5-4877-ace0-bcaf98f71753.png" /></div></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Safari.</li>  <li>Click <strong>Safari</strong>.</li>  <li>Click <strong>Settings</strong>.</li>  <li>Click <strong>Privacy</strong>.</li>  <li>Click <strong>Manage Website Data</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/d9bfdf95-2c04-440a-8e45-8c9eed80bfff/303ce9bd-61c4-4c63-b053-8e70373128c0.png" /></div></div><div data-component-type="text"><ol>
  <li>Type <strong>wix </strong>in the <strong>Search </strong>field. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Make sure to type &quot;<strong>wix</strong>&quot; with lowercase letters. </div></div></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Remove All</strong>.</li>  <li>Click <strong>Done</strong>. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open Microsoft Edge.</li>  <li>Click the Menu icon  <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2022/03/18/a8a45d07-2137-431f-a82d-7c7f1a6c8f52/fa39fd37-1895-484f-bfd4-a53130265d2b.png" /> at the top right. </li>  <li>Click <strong>Settings</strong>.</li>  <li>Click the <strong>Cookies and site permissions </strong>tab. </li>  <li>Click <strong>Manage and delete cookies and site data</strong>. </li>  <li>Click <strong>See all cookies and site data</strong>. </li>  <li>Type <strong>wix </strong>in the Search field. <strong>Note: </strong>Make sure to type &quot;<strong>wix</strong>&quot; with lowercase letters. </li>  <li>Click <strong>Remove all shown</strong>.</li>  <li>Click <strong>Clear</strong>.</li></ol></div></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix no longer supports the editing or viewing sites on IE11. Make sure to use a <a data-composite="true" href="https://support.wix.com/en/article/supported-browsers" target="">supported browser</a> to view or edit your site. </div></div></div></div>

To experience your site's functionality on various screen resolutions, we recommend using the actual devices you'd like to test, rather than third-party tools. If you don't have access to certain devi...

Testing Your Site on Different Screen Resolutions

Discover how to test your site's functionality across different devices using Google Chrome's DevTools. This article guides you through the process of simulating various screen resolutions, ensuring your site looks great everywhere. While DevTools can help, remember they are emulators and may not fully represent the browsing experience. By following these steps, you can enhance your site's accessibility and user experience.

<div data-component-type="text"><div>To experience your site's functionality on various screen resolutions, we recommend using the actual devices you'd like to test, rather than third-party tools. If you don't have access to certain devices you'd like to view your site on, you can use Google Chrome's DevTools to simulate them. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>DevTools and other third-party tools are emulators and should be used only as guidelines for viewing your site in other devices. We do not support third-party emulators, as they may not accurately represent your site's full browsing experience.</div></div></div></div><div data-component-type="heading"><h2 id="" level="3">To test your site using DevTools:</h2></div><div data-component-type="text"><ol><li>Open the Google Chrome browser. Learn how to <a href="https://www.google.com/chrome/browser/" target="_blank">download Chrome</a>. </li><li>Click the <strong>Customize and control</strong> icon <img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/10/203bc09b-7893-47df-9d00-4d88bcb8fe87/f564385e-9802-461c-a035-ded3dac77dd7.png" /> at the top right. </li><li>Hover over <strong>More Tools</strong> and click <strong>Developer Tools</strong>. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/11/50cefaa1-145a-445e-ae3f-cf2c2bb75e1c/864d6185-b3ca-4f39-bc22-cbede49f4a49.png" alt="Screenshot of going to Developer Tools in Google Chrome." /></div></div><div data-component-type="text"><ol>
  <li>Click the <strong>Toggle device toolbar</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/10/ab34104f-45ed-45c8-89be-ca013f8954b7/f2694b88-18dc-4d2a-a1cb-3f88feeacfee.png" />. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/10/9e8e85c6-b819-4ed1-9365-468c1841731b/2cef4da7-4e39-4f49-adf8-54ce795d8751.png" alt="Screenshot of clicking the Toggle Device Toolbar." /></div></div><div data-component-type="text"><ol>
  <li>Click the <strong>Responsive</strong> drop-down and select a device to emulate.<br />
<strong>Note: </strong>Select <strong>Edit</strong> to emulate an unlisted device. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/10/3cff349f-2793-4bf0-b995-02578294b7ec/7b600367-b682-4365-8f7d-27e40615670a.png" alt="Screenshot of clicking the Responsive drop-down to select a device to emulate." /></div></div><div data-component-type="text"><ol>
  <li>Press <strong>F5</strong> or <strong>Ctrl</strong> + <strong>R </strong>on your keyboard to reload the page (press <strong>Cmd </strong>+ <strong>R</strong> on Mac). </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Check out Wix Studio:</div><div class="info-content"><div>Wix Studio is the ultimate platform for freelancers and agencies. This flexible, end-to-end solution includes smart design capabilities and flexible dev tools that let you deliver exceptional results for clients in any industry.</div><div><br /></div><div>Learn more about Wix Studio:</div><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/studio-editor-a-guided-tour" target="">Take our guided tour</a> introducing the Studio Editor.</li>  <li>Take the Wix Studio Essentials course and watch loads of videos and webinars on demand in <a data-composite="true" href="https://www.wix.com/studio/academy/" target="_blank">the Wix Studio Academy</a>.</li>  <li><a data-composite="true" href="https://forum.wixstudio.com/auth/wix?origin=/c/ask-the-community/8&amp;utm_source=cc_helpmate" target="_blank">Join our community forum</a> to ask and discuss anything related to Studio. </li>  <li>Browse through the <a data-composite="true" href="https://support.wix.com/en/wix-studio" target="">Wix Studio help center</a> for all the instructions and explanations you need.</li></ul></div></div></div>

If you receive an Error 401 (Unauthorized) message, it means you're trying to access a page that you must first log in with a valid user ID and password to view. To resolve a 401 error message:
  Chec...

Live Site Error: Error 401 (Unauthorized)

Discover how to resolve a 401 (Unauthorized) error message when trying to access a page on your site. Learn to verify the URL, log in correctly, reset your password if needed, and troubleshoot browser issues. By following these steps, you can regain access to your desired content quickly and efficiently.

<div data-component-type="text"><div>If you receive an Error 401 (Unauthorized) message, it means you're trying to access a page that you must first log in with a valid user ID and password to view. </div></div><div data-component-type="heading"><h2 id="" level="3">To resolve a 401 error message:</h2></div><div data-component-type="text"><ol>
  <li>Check that the URL (web address) you are trying to access is correct, then re-enter it in your address bar and press <strong>Enter</strong>.</li>  <li>If you're trying to access a page other than the homepage, go to the homepage URL (e.g., www.mystunningwebsite.com), then look for a login link, click it, and enter your credentials.</li>  <li>If you're using incorrect credentials, follow the steps on the site to reset your password or contact the site owner to request access.</li>  <li>Use another <a data-composite="true" href="https://support.wix.com/en/article/supported-devices-browsers-and-operating-systems" target="">supported browser</a>. If the error only occurs in one browser, <a data-composite="true" href="https://support.wix.com/en/article/clearing-your-browsers-cache" target="">clear your browser's cache</a>. </li></ol></div>

A 403 Forbidden error is an HTTP status code that means you are unauthorized to view the page you are trying to access. To resolve a 403 error message:
  Make sure the URL (web address) you entered is...

Live Site Error: Error 403 (Forbidden)

Discover how to resolve a 403 Forbidden error, which indicates that you are unauthorized to access a specific page. Learn to check the URL for accuracy, clear your browser's cache and cookies, and attempt to access the page again. By following these steps, you can regain access to the content you need.

<div data-component-type="text"><div>A 403 Forbidden error is an HTTP status code that means you are unauthorized to view the page you are trying to access. </div></div><div data-component-type="heading"><h2 id="" level="3">To resolve a 403 error message:</h2></div><div data-component-type="text"><ul>
  <li>Make sure the URL (web address) you entered is correct.</li>  <li>Clear your browser's <a data-composite="true" href="https://support.wix.com/en/article/clearing-your-browsers-cache" target="">cache</a> and <a data-composite="true" href="https://support.wix.com/en/article/clearing-wix-cookies-from-your-browser" target="">cookies</a>.</li>  <li>Go to the web address you are trying to view again.</li></ul></div>

If you receive an &quot;error 404 not found&quot; message when attempting to go to your live site, it means the page doesn't exist on the server at the URL you've entered. This error message is an HTT...

Live Site Error: Error 404 (Not Found)

Discover how to troubleshoot and resolve "404 not found" errors when accessing your live site. This article outlines common reasons for encountering this error, such as incorrect URLs or unconnected domains, and provides actionable steps to fix the issue. By following these guidelines, you can ensure your site is accessible and functioning properly, helping you maintain a seamless experience for your visitors.

<div data-component-type="text"><div>If you receive an &quot;error 404 not found&quot; message when attempting to go to your live site, it means the page doesn't exist on the server at the URL you've entered. This error message is an HTTP standard response code that most commonly occurs when clicking an outdated link that leads to a URL where a page used to exist. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="common-reasons-for-receiving-a-404-error" level="3">Common reasons for receiving a 404 error</h2></div><div data-component-type="text"><div>Review the most common reasons you may see a 404 error below: </div><ul>
  <li>You haven't <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-publishing-your-site" target="">published your site</a> yet. </li>  <li>You entered the wrong URL (web address) in your browser's address bar. </li>  <li>Your domain isn't properly connected. Learn how to <a data-composite="true" href="https://support.wix.com/en/article/wix-domain-assistant-3777632" target="">troubleshoot your connection</a>. </li>  <li>You clicked a link from search engine results that has been cached from a previously connected site. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/removing-deleted-sites-old-urls-or-files-from-search-results" target="">old URLs appearing in search results</a>. </li>  <li>Your page no longer exists (it was either deleted or the page URL was changed). If you changed your page URL after updating your site URLs, learn how to <a data-composite="true" href="https://support.wix.com/en/article/changing-your-page-url-after-updating-your-site-urls" target="">resolve the issue</a>. </li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="resolving-404-error-messages" level="3">Resolving 404 error messages</h2></div><div data-component-type="text"><div>To resolve a 404 error message, try the following:</div><ol>
  <li>Reload the page by pressing <strong>Ctrl</strong> + <strong>F5</strong> (or <strong>Cmd</strong> + <strong>R</strong> on a Mac).</li>  <li>Check that the URL you are trying to access is correct, then re-enter it in your address bar and press <strong>Enter</strong>.</li>  <li>If you're trying to access a page other than your homepage, go to the homepage URL (e.g., www.mystunningwebsite.com), then access the page via a different link.</li>  <li>If you received a 404 error on a dynamic page, click <a data-composite="true" href="https://support.wix.com/en/article/cms-formerly-content-manager-troubleshooting-dynamic-pages-issues#404-or-500-error-page" target="">here</a> to learn how to resolve the issue. </li>  <li>Use another <a data-composite="true" href="https://support.wix.com/en/article/supported-devices-browsers-and-operating-systems" target="">supported browser</a>. If the error only occurs in one browser, <a data-composite="true" href="https://support.wix.com/en/article/clearing-your-browsers-cache" target="">clear your browser's cache</a>. </li></ol></div>

A 500 Internal Server Error is a general HTTP status code that means something has gone wrong with the server, but the server could not be more specific as to what's wrong. If you get a 500 Internal S...

Live Site Error: Error 500 (Internal Server Error)

Discover how to troubleshoot a 500 Internal Server Error when accessing your live site. This article guides you through simple steps to refresh your page and offers tips on what to do if the error persists. By following these suggestions, you can quickly resolve the issue and get back to viewing your site.

<div data-component-type="text"><div>A 500 Internal Server Error is a general HTTP status code that means something has gone wrong with the server, but the server could not be more specific as to what's wrong. </div></div><div data-component-type="heading"><h2 id="" level="4">If you get a 500 Internal Server Error when trying to view your live site:</h2></div><div data-component-type="text"><div>Reload the page using one of the following methods:</div><ul>
  <li>Press <strong>F5 </strong>on your keyboard (<strong>Cmd</strong> + <strong>R</strong> on a Mac).</li>  <li>Click the <strong>Reload </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/10/09/b550b296-7a4e-4960-8775-c8689cd4b124/442519ac-e87b-43f8-9cff-32bfe138d882.png" /> at the top of your browser.</li>  <li>Re-enter the URL into your address bar and press <strong>Enter</strong>.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Still receiving the error after refreshing?</div><div class="info-content"><div>Wait a few minutes and try again. This issue is usually temporary and solved in a matter of minutes. </div></div></div></div>

A 502 (Bad Gateway) error is an HTTP status code indicating that a server didn't receive a valid request from another server. To resolve an error 502 message:Reload the page using one of the following...

Live Site Error: Error 502 (Bad Gateway)

Learn how to troubleshoot a 502 (Bad Gateway) error, which occurs when a server fails to receive a valid request. Discover effective methods to reload the page, such as using keyboard shortcuts or refreshing your browser. If the error continues, find out how to use the Wix Technical Assistant for further assistance, ensuring a smoother experience on your site.

<div data-component-type="text"><div>A 502 (Bad Gateway) error is an HTTP status code indicating that a server didn't receive a valid request from another server. </div></div><div data-component-type="heading"><h2 id="" level="3">To resolve an error 502 message:</h2></div><div data-component-type="text"><div>Reload the page using one of the following methods:</div><ul>
  <li>Press <strong>F5 </strong>on your keyboard (<strong>Cmd</strong> + <strong>R</strong> on a Mac).</li>  <li>Click the <strong>Reload </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2024/10/09/b550b296-7a4e-4960-8775-c8689cd4b124/442519ac-e87b-43f8-9cff-32bfe138d882.png" /> at the top of your browser.</li>  <li>Re-enter the URL into your address bar and press <strong>Enter</strong>.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>If you still get the same error message, wait a few minutes and try again. The issue may be temporary.</div></div></div></div><div data-component-type="text"><div>If the problem persists, follow the steps in the <a href="https://support.wix.com/en/article/wix-technical-assistant">Wix Technical Assistant</a> to resolve. </div></div>

Record a screencast video on your mobile phone to illustrate an issue that's happening on your mobile device. Then add your screencast when you contact us so Wix Customer Care can see the issue. Recor...

Taking a Screencast on a Mobile Device

Record a screencast video on your mobile device to effectively illustrate any issues you're experiencing. This article guides you on how to record your screen on both iOS and Android devices, including links to Apple’s support page and tips for Samsung users. Learn how to use the AZ Screen Recorder app if your Android device lacks built-in recording features, ensuring you can share your video with Wix Customer Care for better assistance.

<div data-component-type="text"><div>Record a screencast video on your mobile phone to illustrate an issue that's happening on your mobile device. Then add your screencast when you contact us so Wix Customer Care can see the issue. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="recording-your-screen-on-an-ios-apple-device" level="3">Recording your screen on an iOS (Apple) device</h2></div><div data-component-type="text"><div>Apple released the ability to record your screen with iOS 11. To learn how to take a recording on your Apple device, please see Apple’s support page: <a data-composite="true" href="https://support.apple.com/en-us/HT207935" target="_blank">How to record the screen on your iPhone, iPad, or iPod touch</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="recording-your-screen-on-an-android-device" level="3">Recording your screen on an Android device</h2></div><div data-component-type="text"><div>Most mobile devices that operate on Android OS Version 10 and up have a built-in screen recording feature. Review your device's documentation for help with creating a screen recording. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>View Samsung's instructions for <a href="https://www.samsung.com/au/support/mobile-devices/screen-recorder/" target="_blank">using the screen recorder on a Samsung device</a>. </div></div></div></div><div data-component-type="text"><div>If your Android phone does not have screen recording capabilities, you can use the <a data-composite="true" href="https://az-screen-recorder.en.uptodown.com/android" target="_blank">AZ Screen Recorder</a> app. </div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Show me how to record with the AZ Screen Recorder</h4><div class="collapsible-content"><ol>
  <li>Open the app on your phone. </li>  <li>Click the <strong>Record </strong>icon. </li>  <li>Click <strong>Start Now</strong>.</li>  <li>Upload your video to a hosting site such as YouTube, Dropbox, or Google Drive.</li>  <li>Make sure to set the video viewing permissions to 'public'.</li>  <li>Send us the URL to your recording. </li></ol></div></div></div>

You may have elements on your site (such as videos and music) that are set to play automatically when a visitor enters a specific page. Some web browsers no longer support autoplay and some only allow...

Autoplay on Desktops and Laptops

Discover how to manage autoplay settings for videos and music on your site. Learn about the limitations imposed by major web browsers like Safari, Chrome, and Firefox regarding autoplay features. Understand what your visitors need to do to enable autoplay, ensuring a smoother experience when they access your content.

<div data-component-type="text"><div>You may have elements on your site (such as videos and music) that are set to play automatically when a visitor enters a specific page. Some web browsers no longer support autoplay and some only allow videos to autoplay when the sound is muted. </div></div><div data-component-type="heading"><h2 id="" level="3">The following browsers no longer support autoplay:</h2></div><div data-component-type="text"><ul><li>Safari 11 and later versions (on MacOS and iOS)</li><li>Chrome 61 and later versions (desktop and mobile)</li><li>Firefox 66 and later versions (desktop and mobile)</li></ul></div><div data-component-type="text"><div>To autoplay the elements, your site visitors need to change the settings in their own browsers. Please refer to Safari, Chrome, and Firefox support for more information.</div></div>

If you are experiencing difficulties viewing your live site, one of our Customer Care experts might ask you to perform a traceroute to determine exactly where the connection issue occurs. Choose your ...

Performing a Traceroute for Live Site Issues

Discover how to perform a traceroute to diagnose connection issues with your live site. This article guides you through the steps for both Windows and Mac operating systems, helping you gather essential information to share with Wix Customer Care. By following these instructions, you can effectively troubleshoot and resolve any viewing difficulties you may encounter.

<div data-component-type="text"><div>If you are experiencing difficulties viewing your live site, one of our Customer Care experts might ask you to perform a traceroute to determine exactly where the connection issue occurs. </div></div><div data-component-type="text"><div>Choose your operating system and follow the steps below to perform a traceroute:</div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Windows" class="tab-heading heading-0">Windows</div><div data-slug="Mac" class="tab-heading heading-1">Mac</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Right-click the <strong>Start</strong> menu and select <strong>Run</strong>.</li>  <li>Type <strong>cmd</strong>, and then click <strong>OK</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/72bba364-11a4-4a20-8cf2-b4322152b2d0/044dfffd-9a4e-4741-9678-5082439ccec4.png" alt="Screenshot of running the cmd command prompt in Windows." /></div></div><div data-component-type="text"><ol>
  <li>Enter your domain in the cmd window: 
    <ul>
      <li><strong>If you have a domain connected to your site</strong>: Type <strong>tracert www.domain.com</strong> (replace <strong>domain.com</strong> with your own domain name).</li>      <li><strong>If you have a free site</strong>: Type<strong> tracert site-url-prefix.wixsite.com</strong> (replace &quot;site-url-prefix&quot; with your <a data-composite="true" href="https://support.wix.com/en/article/changing-your-wix-account-details#changing-your-account-details" target="">Site URL prefix</a>, located in your account settings).</li>    </ul>  </li>  <li>Press <strong>Enter </strong>on your keyboard.</li>  <li>Take a <a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-windows" target="">screenshot</a> of the information.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">Send your screenshot to Wix Customer Care</a>. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open the Terminal:
    <ol>
      <li>Press <strong>Cmd </strong>+ <strong>Space</strong> to launch Spotlight.</li>      <li>Type <strong>Terminal </strong>and select <strong>Terminal </strong>from the search results.</li>    </ol>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/8e894896-83fe-403d-9447-12de40236d41/ff9ac121-73be-472c-9044-e41491cdbc66.png" alt="Screenshot of selecting the Terminal in the Mac Spotlight." /></div></div><div data-component-type="text"><ol>
  <li>Enter the URL of your site in the Terminal: 
    <ul>
      <li>(If you connected a domain to your site) Type <strong>traceroute www.url.com </strong>(replacing &quot;url.com&quot; with your domain name). </li>      <li>(If you have a free site) Type <strong>traceroute site-url-prefix.wixsite.com</strong> (replace &quot;site-url-prefix&quot; with your <a data-composite="true" href="https://support.wix.com/en/article/changing-your-wix-account-details#changing-your-account-details" target="">Site URL prefix</a>, located in your account settings).</li>    </ul>  </li>  <li>Press<strong> Enter </strong>on your keyboard.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-a-mac" target="">Take a screenshot</a> of the information.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">Send your screenshot to Wix Customer Care</a>. </li></ol></div></div></div></div></div>

If you are having difficulties viewing your live site, Wix Customer Care may recommend that you perform a ping test. This allows us to see where exactly the connection problem occurs. Choose your oper...

Performing a Ping Test

Discover how to perform a ping test to troubleshoot issues with viewing your live site. This article guides you through the steps for both Windows and Mac operating systems, helping you identify connection problems. By following the instructions and sending a screenshot of the results to Wix Customer Care, you can get the support you need to resolve your site visibility issues.

<div data-component-type="text"><div>If you are having difficulties viewing your live site, Wix Customer Care may recommend that you perform a ping test. This allows us to see where exactly the connection problem occurs. </div></div><div data-component-type="text"><div>Choose your operating system and follow the steps below.</div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Windows" class="tab-heading heading-0">Windows</div><div data-slug="Mac" class="tab-heading heading-1">Mac</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Right-click the <strong>Start</strong> menu and select <strong>Run</strong>.</li>  <li>Type <strong>cmd</strong>, and then click <strong>OK</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/f587aa65-1bf0-4c1e-bd9c-b2fd8096fc1d/eb72583b-5046-4fd7-b385-22e6d8665074.png" alt="Screenshof of typing cmd in the Run screen in Windows." /></div></div><div data-component-type="text"><ol>
  <li>Enter your domain: 
    <ul>
      <li><strong>If you have a domain connected to your site</strong>: Type <strong>ping www.domain.com</strong> (replace <strong>domain.com</strong> with your own domain name).</li>      <li><strong>If you have a free site</strong>: Type<strong> ping site-url-prefix.wixsite.com</strong> (replace <strong>site-url-prefix</strong> with your <a data-composite="true" href="https://support.wix.com/en/article/changing-your-wix-account-details#changing-your-account-details" target="">Site URL prefix</a>, located in your account settings).</li>    </ul>  </li>  <li>Press <strong>Enter</strong>.</li>  <li>Take a <a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-windows" target="">screenshot</a> of the information.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">Send your screenshot to Wix Customer Care</a>. </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Open the Terminal:
    <ol>
      <li>Press <strong>Cmd </strong>+ <strong>Space</strong> to launch Spotlight.</li>      <li>Type <strong>Terminal </strong>and select <strong>Terminal </strong>from the search results.</li>    </ol>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/86859dcc-345a-4da5-85b9-639994b25aea/2949cbe1-63c1-444b-a723-b0f8fdd048f9.png" alt="Screenshot of accessing the Terminal on Mac." /></div></div><div data-component-type="text"><ol>
  <li>Enter the URL of your site in the Terminal: 
    <ul>
      <li>(If you connected a domain to your site) Type <strong>ping www.url.com </strong>(replacing &quot;url.com&quot; with your domain name). </li>      <li>(If you have a free site) Type <strong>ping site-url-prefix.wixsite.com</strong> (replace &quot;site-url-prefix&quot; with your <a data-composite="true" href="https://support.wix.com/en/article/changing-your-wix-account-details#changing-your-account-details" target="">Site URL prefix</a>, located in your account settings).</li>    </ul>  </li>  <li>Press<strong> Enter </strong>on your keyboard.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-a-mac" target="">Take a screenshot</a> of the information.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket" target="">Send your screenshot to Wix Customer Care</a>. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Network Utility on Mac has been deprecated so you must use the Terminal to run ping tests.</div></div></div></div></div></div></div></div>

At the beginning of 2021, Adobe ended support for Flash technology. This affects all websites built with Flash, including any Facebook Fan Page app sites that you created on Wix. Any sites built using...

Important Information About Facebook Fan Page App Sites

Discover the impact of Adobe's end of support for Flash technology on your Facebook Fan Page sites created with Wix. Since early 2021, these sites have been permanently deleted and are no longer accessible to visitors. Learn how to build a new site using the Wix Editor, with enhanced performance and design options. Explore templates or create from scratch to reestablish your online presence effectively.

<div data-component-type="text"><div>At the beginning of 2021, Adobe <a data-composite="true" href="https://www.adobe.com/il_en/products/flashplayer/end-of-life.html" target="_blank">ended support for Flash technology</a>. This affects all websites built with Flash, including any Facebook Fan Page app sites that you created on Wix. Any sites built using the Facebook Fan Pages app have been deleted, and visitors aren't able to access them anymore. </div></div><div data-component-type="text"><div><strong>Click an option below to learn more about this change and what it means for your Facebook Fan Page site. </strong></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I bring my Facebook Fan Page site back online?</h4><div class="collapsible-content"><div>The sites have been removed from Wix. This means that they have been completely deleted, and cannot be restored.</div><div><br /></div><div>You can build a new site with the Wix Editor with better performance for your visitors and plenty of design features, layout options and business apps.</div><div><br /></div><div>Depending on your needs, there are several options to choose from:</div><ul>
  <li><a data-composite="true" href="https://www.wix.com/website/templates" target="_blank">Create a new site using a pre-designed template</a></li>  <li><a data-composite="true" href="https://www.wix.com/website/templates/html/blank" target="_blank">Create a new site from scratch</a></li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I use the Facebook Fan Page Editor?</h4><div class="collapsible-content"><div>No. Since the beginning of 2021,<strong> </strong>you are no longer able to access the Facebook Fan Page Editor at all, including the dashboard of Facebook Fan Page sites. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do visitors still have access to my Facebook Fan Page site?</h4><div class="collapsible-content"><div>Facebook Fan Page sites were disabled on all browsers. This means that visitors cannot view the Facebook Fan Page site that you created with Wix.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I still see files from my Facebook Fan Page site in the Media Manager?</h4><div class="collapsible-content"><div>No. At the beginning of 2021, your site's files were removed from Wix. </div><div><br /></div><div><strong>Tip:</strong> After creating a new Wix site, you can easily upload all of your files in one go. <a data-composite="true" href="https://support.wix.com/en/article/wix-media-uploading-media-to-the-media-manager" target="">Learn how</a></div></div></div></div>

If you're unable to click on an element that should be clickable in your live site (e.g., a link, a button, an interactive element), it's most likely covered by another element or page section.When th...

Unable to Click Element on Live Site

Discover how to resolve issues with unclickable elements on your live site by identifying overlapping elements in the Wix Editor. Learn to check for opaque or transparent overlaps and manage your footer settings to ensure all interactive elements are accessible. By following these steps, you can enhance user experience and ensure that your site functions smoothly.

<div data-component-type="text"><div>If you're unable to click on an element that should be clickable in your live site (e.g., a link, a button, an interactive element), it's most likely covered by another element or page section.</div></div><div data-component-type="text"><div>When the overlapping elements are opaque it's easier to identify the issue; In some cases, it could be a transparent part of another element that's covering your element. </div></div><div data-component-type="heading"><h2 id="" level="3">To resolve this issue:</h2></div><div data-component-type="heading"><h2 id="" level="4">Step 1 | Search for Overlapping Elements</h2></div><div data-component-type="text"><ol>
  <li>Go to the relevant page in your Editor.</li>  <li>Right-click an element to see if there is any overlap:<br />
<br />
<img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2020/10/28/7ec8d709-7ee2-4f2c-bacf-b64b8f3f70a1/57876711-104d-4f94-a70b-d19f3fe32d2f.png" /><br />
</li>  <li>Click on <strong>Arrange </strong>and <strong>Bring to Front</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="4">Step 2 | Check the Footer</h2></div><div data-component-type="text"><div>If you didn't find an overlapping elements in step 1, it might be a frozen footer that's covering your element. Freezing a footer means that it's always visible as visitors scroll up and down the page. </div></div><div data-component-type="text"><ol>
  <li>Click the footer in your Editor.</li>  <li>Click the <strong>Settings</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2020/10/28/8b89a6b9-bbf4-45d7-8e97-9c9a687b26fd/7d8a6245-f328-40dc-b2de-0b7ab3a8ae18.png" />.</li>  <li>Check the <strong>Freeze Footer</strong> toggle:
    <ul>
      <li><strong>Enabled: </strong>You can either disable this option or <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-customizing-your-site-footer#resizing-the-footer" target="">resize the footer</a> so that it doesn't overlap with your element.</li>      <li><strong>Disabled: </strong>Try <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-customizing-your-site-footer#resizing-the-footer" target="">resizing the footer</a> so that it doesn't overlap with your element.</li>    </ul>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2020/10/28/f4b181ce-4d29-4dc5-8d11-60f7cdce0f48/337d08bd-b3e1-4929-a3d3-d33a90e2cf93.png" /></div></div>

How to begin

Choosing a template

Hiring a professional to build your site

Build your website and business with Wix. Try using our AI tools to create your website, customize templates, or hire professionals to build or enhance your online presence.

Getting started with Wix

Learn how to build your website and business using Wix.

Wix Editor basics

Using the Editor tools

Your site's layout

Strips and columns

Your site's structure

Designing your site

Pages

Menus

Managing pages and menus

Text

Buttons

Containers and boxes

Slideshows

Shapes and lines

Adding and customizing elements

Images

Galleries

Videos

Documents and files

Adding files and media

Working with elements

Using effects and animations

Sharing and promoting your site

Adding advanced elements

Getting started

Mobile tools

Pages on mobile

Background on mobile

Mobile site layout

Site menu on mobile

Text on mobile

Media on mobile

Other elements on mobile

Troubleshooting your mobile site

Building a mobile site

Troubleshooting Editor sites

Using the Wix Editor

Using your dashboard

Managing your site

Managing Roles & Permissions

Getting started with AI

Using AI to create & manage your website

Using AI to set up your business

AI tools

Getting started with the editor

Using the editor tools

Structuring your site

Adding animations and effects

Branding your site

Troubleshooting your site

Using the Wix Harmony Editor

Media Manager basics

Uploading media

Purchasing media

Managing media

Troubleshooting media

Adding & managing media

Using the Pro Gallery

Editing images (Wix Photo Studio)

Getting started with Wixel

Creating and managing projects

Designing with Wixel

Upgrading and account management

Wixel

Managing your media

Wix Multilingual basics

Translating your website

Managing languages

SEO in Wix Multilingual

Creating a multilingual website

Privacy and GDPR

About accessibility

Making your site accessible

Advanced accessibility features

Building an accessible site

About the CMS (Content Management System)

Managing CMS collections

Connecting CMS collection content to your site

Working with dynamic pages and the CMS

Connecting user input elements to CMS

Using CMS with other Wix products

Advanced CMS features

Wix for Developers

Test Site

SSO Login

Wix Blocks

Advanced features

Getting started with  Wix Vibe

Managing your Wix Vibe site

Customizing your Wix Vibe site

Publishing your Wix Vibe site

Using Wix Vibe

Read how to use the Wix Editor and manage content on your site. Discover how to protect your visitors' privacy and make your site accessible.

Creating a website

Design and manage your site with smart functionalities.


Changing your account settings

Sign in issues

Managing your account

Upgrading to a Premium plan

Billing for Premium Plans

Billing for Domains

Billing for Google Workspace Business Emails

Managing your subscriptions

Charges, payments and tax

Invoices for Wix services

Using vouchers and promotions

Billing & premium subscriptions

Review your account settings, manage your subscriptions and plans and understand your invoices.

Account & billing

Manage subscriptions, plans and invoices.

Managing your site with the Wix app

Mobile apps basics

Customizing your own mobile app

Managing your own mobile app

Submitting your mobile app for approval

Building your own mobile app

Mobile apps for your customers

Use our mobile apps to run your business efficiently on the go and set up a dedicated app for your site members to stay in touch. 

Using the Wix mobile apps

Run your business and connect with members.

Live site issues