Wix SMS: Getting Started
4 min read
Wix SMS lets you send automated text messages to your customers, so you can keep them informed without manual effort. This saves you time and ensures important updates reach your customers promptly, helping to reduce no-shows and confusion.
For example, when a customer reserves a table at your restaurant, they automatically receive a confirmation text. Alternatively, when a customer books a class, they receive an SMS reminder to remind them of their upcoming session.
In this article, learn more about:
- Setting up Wix SMS
- Frequently asked questions (FAQs)
Before you begin:
- Wix SMS is not yet available for all users. If it is available on your site, you need to upgrade your site to start using it.
- Currently, Wix SMS allows you to send pre-installed texts for Wix Bookings, Wix Table Reservations, and Wix Restaurants Orders (New). You can't create your own automations or compose your own messages.
Setting up Wix SMS
Set up and review automated notifications that include sending SMS messages in your site's dashboard. Enable or disable notifications, edit notifications, or reset notifications to their default settings.
Note:
The ability to send automated SMS messages to your contacts is managed through Wix Automations. You can view and manage all your automations from the Automations page in your site's dashboard.
To set up Wix SMS:
- Go to SMS Settings in your site's dashboard.
- (If your site is not upgraded) Click Get Started and click Upgrade.
- Click Select under the plan you wish to purchase.
- Select a billing cycle and click Continue to Checkout.
- Enter your payment details and click Submit Purchase.
Note: After submitting your purchase, your bank may require you to verify your identity. If you're experiencing any issues with the authentication process, contact your bank directly. - Go back to the SMS Settings page and click Refresh Page.
- Scroll down to Your automated texts section to manage the texts getting sent:
Enable or disable a notification
Edit a notification
Reset a notification to its default setting
and click Reset to default.
Note:
Your upgraded site plan comes with a certain number of automated texts each month. To increase your quota, upgrade your SMS plan.
FAQs
Click a question below to learn more about Wix SMS.
How many SMS messages can I send?
What number are the SMS messages sent from?
What's the difference between sending texts in Wix SMS versus Business Phone Number?
Where can I see all the automated notifications getting sent to customers?
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