Wix SMS: Getting Started | Help Center

Wix SMS: Getting Started

5 min read

Wix SMS lets you send automated text messages to your customers, so you can keep them informed without manual effort. This saves you time and ensures important updates reach your customers promptly, helping to reduce no-shows and confusion.

For example, when a customer reserves a table at your restaurant, they automatically receive a confirmation text. Alternatively, when a customer books a class, they receive an SMS reminder to remind them of their upcoming session.

A screenshot of the SMS settings page in a site dashboard.

Before you begin:

Wix SMS is not yet available for all users. If it is available on your site, you need to upgrade your site to start using it.
Currently, Wix SMS allows you to send pre-installed texts for Wix Bookings, Wix Table Reservations, and Wix Restaurants Orders (New). You can't create your own automations or compose your own messages.

Setting up Wix SMS

Set up and review automated notifications that include sending SMS messages in your site's dashboard. Enable or disable notifications, edit notifications, or reset notifications to their default settings.

Note:

The ability to send automated SMS messages to your contacts is managed through Wix Automations. You can view and manage all your automations from the Automations page in your site's dashboard.

To set up Wix SMS:

Go to SMS Settings in your site's dashboard.
(If your site is not upgraded) Click Get Started and click Upgrade.
1. Click Select under the plan you wish to purchase.
2. Select a billing cycle and click Continue to Checkout.
3. Enter your payment details and click Submit Purchase.
  Note: After submitting your purchase, your bank may require you to verify your identity. If you're experiencing any issues with the authentication process, contact your bank directly.
4. Go back to the SMS Settings page and click Refresh Page.
Scroll down to Your automated texts section to manage the texts getting sent: