Wix Messaging lets you send automated text messages to your customers, so you can keep them informed without manual effort. This saves you time and ensures important updates reach your customers promp...

Wix Messaging: Getting Started

Discover how to utilize Wix Messaging to send automated text messages to your customers, keeping them informed effortlessly. This feature helps reduce no-shows and confusion by sending timely updates, such as reservation confirmations and class reminders. Learn how to set up and manage these notifications in your site's dashboard, ensuring your communications are efficient and effective.

<div data-component-type="text"><div>Wix Messaging lets you send automated text messages to your customers, so you can keep them informed without manual effort. This saves you time and ensures important updates reach your customers promptly, helping to reduce no-shows and confusion.</div></div><div data-component-type="text"><div>For example, when a customer reserves a table at your restaurant, they automatically receive a confirmation text. Alternatively, when a customer books a class, they receive a message to remind them of their upcoming session.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/a1c473d0-e600-4b63-ae67-997d73da1139/2025/12/16/6e59cf0e-a965-4eb7-bf73-786a80ce433d/bf09a248-43dd-4571-835e-d2471d69d80a.png" alt="A screenshot of the Messaging Settings page in the dashboard." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before you begin:</div><div class="info-content"><ul>
  <li>You need to <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="_blank">upgrade your site</a> to start using Wix Messaging.</li>  <li>Currently, Wix Messaging allows you to send pre-installed texts for <a data-composite="true" href="https://support.wix.com/en/article/sending-sms-reminders-to-clients-in-wix-bookings" target="">Wix Bookings</a>, <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-sending-reservation-notifications-to-guests" target="">Wix Table Reservations</a>, and <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders" target="">Wix Restaurants Orders (New)</a>. You can't create your own automations or compose your own messages.</li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="setting-up-wix-messaging" level="3">Setting up Wix Messaging</h2></div><div data-component-type="text"><div>Set up and review automated notifications that include sending messages in your site's dashboard. Enable or disable notifications, edit notifications, or reset notifications to their default settings.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>The ability to send automated messages to your contacts is managed through <a data-composite="true" href="https://support.wix.com/en/article/wix-automations-about-the-new-automations-builder" target="">Wix Automations</a>. You can view and <a data-composite="true" href="https://support.wix.com/en/article/the-new-automation-builder-managing-your-automations" target="">manage all your automations</a> from the Automations page in your site's dashboard.</div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To set up Wix Messaging:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/inbox/sms?&amp;title=Select%20a%20form&amp;buttonText=Go+to+Messaging+Settings" target="_blank">Go to Messaging Settings</a> in your site's dashboard.</li>  <li>Click <strong>Outgoing Notifications</strong> under the <strong>Automated messages</strong> section to manage the messages getting sent.<br />
<strong>Tip:</strong> <a data-composite="true" href="https://support.wix.com/en/article/managing-outgoing-notifications" target="">Learn more about managing outgoing notifications.</a></li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/12/26/108ee011-ad2a-4743-8db2-f7f04a09c809/dcae694b-9d4f-4801-8525-a89710cb94ff.png" alt="A screenshot of highlighting which notification is sent by SMS in the Outgoing Notifications page in the dashboard." /></div></div><div data-component-type="text"><ol>
  <li>Choose what you want to do:</li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Enable or disable a notification</h4><div class="collapsible-content"><ol>
  <li>Click <strong>View Summary</strong> next to the relevant notification.</li>  <li>Click the <strong>Active/Inactive </strong>toggle to start or stop it from running.</li></ol><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/12/26/d261dae2-5a2f-48af-9042-5469c35a25de/227b1d1d-79f6-428a-99cd-c27a6d825dcd.png" /></div><div><br /></div><div><strong>Note: </strong>Wix Table Reservations and Wix Restaurants (New) notifications are active by default. Wix Bookings notifications are inactive by default.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Edit a notification</h4><div class="collapsible-content"><div>You can edit the automation for notifications that include both sending an email and a message.</div><ol>
  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/09/15/dabb66ae-1548-4776-8a64-f9d2331c732f/c65b0148-4a1a-4abf-b852-5b6c5737fa9b.png" /> next to the relevant notification and select <strong>Edit</strong>.</li>  <li>Choose what you want to do:</li></ol><ul>
  <li><strong>Edit the </strong><a data-composite="true" href="https://support.wix.com/en/article/the-new-automation-builder-customizing-automated-emails" target=""><strong>'Send an email' action</strong></a><strong>:</strong> Customize the sender details, change or edit the email template, change the email type, and set the email's recipients.</li>  <li><strong>Customize the automation:</strong> Add a <a data-composite="true" href="https://support.wix.com/en/article/wix-automations-creating-an-automation-with-the-new-builder#add-a-delay" target="">delay</a> and <a data-composite="true" href="https://support.wix.com/en/article/wix-automations-creating-an-automation-with-the-new-builder#add-a-condition" target="">condition</a> to specify when you want the automation to happen.</li>  <li><strong>Delete an action: </strong>Remove an action from the automation by clicking <strong>Delete Action </strong>below the action.</li>  <li>Click <strong>Publish Changes</strong>.</li></ul><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/12/26/c17c9d8c-f165-4a0e-908a-587c24d4f356/9f4a1986-4a69-4790-98f4-e74e769f2a25.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Reset a notification to its default setting</h4><div class="collapsible-content"><div>You can always reset an automation if you have changed its settings, for example if you have modified or deleted one of the actions.</div><div><br /></div><div>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/09/15/dabb66ae-1548-4776-8a64-f9d2331c732f/c65b0148-4a1a-4abf-b852-5b6c5737fa9b.png" /> next to the relevant notification and select <strong>Revert to default</strong>.</div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/12/26/f5f7bd23-aef4-4501-a3b7-f1d4c588c81e/daa237f2-77d0-4eca-a609-f0a84adbeb15.png" /></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Your upgraded site plan comes with a certain number of automated texts each month. To increase your quota, <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-upgrading-wix-sms" target="">upgrade your Messaging plan</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about Wix Messaging.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How many messages can I send?</h4><div class="collapsible-content"><div>The number of texts you can send per month depends on the number of texts included in your site plan and in any standalone Messaging plan you've purchased. You can see <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-your-sms-quota" target="">your monthly Messaging quota</a> at the top of your <a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/wix-sms?&amp;title=Select%20a%20site&amp;buttonText=Go+to+SMS+Settings" target="_blank">Messaging Settings</a> page.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What number are the messages sent from?</h4><div class="collapsible-content"><div>The messages are sent to your customers from a generic Wix phone number. This number cannot be changed.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What's the difference between sending texts in Wix Messaging versus Business Phone Number?</h4><div class="collapsible-content"><div>Wix Messaging automatically sends pre-installed texts while <a data-composite="true" href="https://support.wix.com/en/article/business-phone-number-getting-started-9797633" target="">Wix Business Phone Number</a> can be used for both phone calls and texts, and the texts that you send are composed and sent by you. <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-sending-texts-via-wix-sms-vs-wix-business-phone-number" target="">Learn more about the differences between the two products</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Where can I see all the automated notifications getting sent to customers?</h4><div class="collapsible-content"><div>You can see all your automated notifications on your <a data-composite="true" href="https://support.wix.com/en/article/managing-outgoing-notifications" target="">Outgoing Notifications</a> page. On this page, you can manage and edit all your outgoing notifications and view stats such as the number of times the automation was triggered.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Which Wix apps are Messaging pre-installed automations available for?</h4><div class="collapsible-content"><div>Currently, pre-installed Messaging automations are available for <a data-composite="true" href="https://support.wix.com/en/article/sending-sms-reminders-to-clients-in-wix-bookings" target="">Wix Bookings</a>, <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-sending-reservation-notifications-to-guests" target="">Wix Table Reservations</a>, and <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders" target="">Wix Restaurants Orders (New)</a>. All notifications can be managed from the <a data-composite="true" href="https://support.wix.com/en/article/managing-outgoing-notifications" target="">Outgoing Notifications</a> page in your site's dashboard.</div><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Bookings</strong>:</div><ul>
  <li>Confirm a client's booking.</li>  <li>Notify clients when their booking is canceled.</li>  <li>Notify clients of changes to their booked appointment or class.</li>  <li>Notify clients when there's a change to their course.</li>  <li>Let clients know that their appointment is pending confirmation.</li>  <li>Let clients know that their appointment request has been approved.</li>  <li>Let clients know that their appointment request has been declined.</li>  <li>Remind clients about upcoming sessions.</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Table Reservations</strong>:</div><ul>
  <li>Confirm a customer's reservation (whether booked online or manually).</li>  <li>Notify when a table reservation is updated.</li>  <li>Notify when a table reservation is cancelled.</li>  <li>Remind customers of an upcoming reservation.</li>  <li>Notify customers when a reservation is declined, approved, or being reviewed (manual approval).</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Restaurants Orders (New)</strong>:</div><ul>
  <li>Notify when an order is received.</li>  <li>Notify when an order is out for delivery.</li>  <li>Notify when a pickup order is ready.</li></ul></div></div></div>

Your monthly Messaging quota determines the number of texts you can send each month. Your quota is made up of:
  The number of texts included in your site plan.  The number of texts included in any st...

Wix Messaging: Your Messaging Quota

Discover how to manage your Messaging quota in Wix, which determines the number of texts you can send each month based on your site plan and any additional Messaging plans. Learn how to view your current usage, increase your quota by upgrading your site plan or purchasing a standalone Messaging plan, and understand the implications of automations on your quota. This article provides essential insights to help you effectively communicate with your customers.

<div data-component-type="text"><div>Your monthly Messaging quota determines the number of texts you can send each month. Your quota is made up of:</div></div><div data-component-type="text"><ul>
  <li>The number of texts included in your <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="_blank">site plan</a>.</li>  <li>The number of texts included in any standalone Messaging plan you've purchased.</li></ul></div><div data-component-type="text"><div>For example, you could have 200 texts included in your site plan and an additional 500 texts included in your Messaging plan.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="viewing-your-messaging-quota" level="3">Viewing your Messaging quota</h2></div><div data-component-type="text"><div>Check your Messaging quota so you know how many monthly messages you have used and how many you have left to send.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Notes:</div><div class="info-content"><ul>
  <li>Messages are sent to customers via <a data-composite="true" href="https://support.wix.com/en/article/wix-automations-sending-an-sms-to-customers-using-pre-installed-automations" target="">pre-installed automations</a>. Once an automation is activated, it starts deducting from your Messaging quota each time it is triggered. To stop it from deducting from your quota, disable the toggle under <strong>Your automated texts</strong>.</li>  <li>Wix Messaging pre-installed automations are currently only available with Wix Bookings, Wix Table Reservations, and Wix Restaurants Orders (New). <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-your-sms-quota#faqs" target="">Learn more about the triggers that are available for each</a>.</li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="increasing-your-messaging-quota" level="3">Increasing your Messaging quota</h2></div><div data-component-type="text"><div>To add more messages to your monthly quota, you can either upgrade your existing site plan or purchase a standalone Wix Messaging plan.</div></div><div data-component-type="text"><div>Each site plan includes a certain number of messages per month. If you need additional messages but don't want to change your site plan, you can purchase a Wix Messaging plan. <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-upgrading-wix-sms" target="">Learn more about upgrading Wix Messaging</a>.</div></div><div data-component-type="heading"><h2 id="" level="4">To increase your Messaging quota:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/inbox/sms?&amp;title=Select%20a%20form&amp;buttonText=Go+to+Messaging+Settings" target="_blank">Go to Messaging Settings</a> in your site's dashboard.</li>  <li>Choose what to do:</li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Purchase a Messaging plan</h4><div class="collapsible-content"><ol>
  <li>Click <strong>Get More Texts</strong>.</li>  <li>Click <strong>Select</strong> under the plan you would like to purchase:
    <ul>
      <li><strong>Lite: </strong>100 monthly texts</li>      <li><strong>Starter:</strong> 500 monthly texts</li>      <li><strong>Essentials:</strong> 1,000 monthly texts</li>      <li><strong>Professional:</strong> 2,500 monthly texts</li>      <li><strong>Advanced: </strong>7,500 monthly texts<br />
<strong>Note:</strong> At this time, the Advanced plan is the largest plan we offer, but if your business requires more texts, you can <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-request-larger-sms-quota" target="">request it</a>.</li>    </ul>  </li>  <li>Enter your payment details and click <strong>Submit Purchase</strong>.</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Upgrade your site plan</h4><div class="collapsible-content"><ol>
  <li>Click <strong>Manage Plan</strong>.</li>  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/08/12/4f96e366-dfc2-4679-bf61-179cdb2e3b36/968f0cb8-d866-46ce-b4d8-6060b7d513e7.png" />.</li>  <li>Select <strong>Upgrade plan</strong>.</li>  <li>Click <strong>Select</strong> under the plan you would like to purchase.</li>  <li>Choose the subscription period and click <strong>Continue to Checkout</strong>.</li>  <li>Enter your payment details and click <strong>Submit</strong> <strong>Purchase</strong>.</li></ol></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about your Messaging quota.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Which Wix apps are Messaging pre-installed automations available for?</h4><div class="collapsible-content"><div>Currently, pre-installed Messaging automations are available for <a data-composite="true" href="https://support.wix.com/en/article/sending-sms-reminders-to-clients-in-wix-bookings" target="">Wix Bookings</a>, <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-sending-reservation-notifications-to-guests" target="">Wix Table Reservations</a>, and <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders" target="">Wix Restaurants Orders (New)</a>. All notifications can be managed from the <a data-composite="true" href="https://support.wix.com/en/article/managing-outgoing-notifications" target="">Outgoing Notifications</a> page in your site's dashboard.</div><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Bookings</strong>:</div><ul>
  <li>Confirm a client's booking.</li>  <li>Notify clients when their booking is canceled.</li>  <li>Notify clients of changes to their booked appointment or class.</li>  <li>Notify clients when there's a change to their course.</li>  <li>Let clients know that their appointment is pending confirmation.</li>  <li>Let clients know that their appointment request has been approved.</li>  <li>Let clients know that their appointment request has been declined.</li>  <li>Remind clients about upcoming sessions.</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Table Reservations</strong>:</div><ul>
  <li>Confirm a customer's reservation (whether booked online or manually).</li>  <li>Notify when a table reservation is updated.</li>  <li>Notify when a table reservation is cancelled.</li>  <li>Remind customers of an upcoming reservation.</li>  <li>Notify customers when a reservation is declined, approved, or being reviewed (manual approval).</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Restaurants Orders (New)</strong>:</div><ul>
  <li>Notify when an order is received.</li>  <li>Notify when an order is out for delivery.</li>  <li>Notify when a pickup order is ready.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How many messages are included in each site plan?</h4><div class="collapsible-content"><div>Each of our plans includes a certain number of messages per month. See below how many monthly messages you'll receive if you choose to <a data-composite="true" href="https://support.wix.com/en/article/upgrading-an-existing-premium-plan" target="">upgrade your site</a>.</div><div><br /></div><div><strong>Business Premium plans:</strong></div><ul>
  <li><strong>Business Basic:</strong> 50 monthly messages</li>  <li><strong>Business Unlimited:</strong> 100 monthly messages</li>  <li><strong>Business VIP:</strong> 250 monthly messages</li></ul><div><strong>Note:</strong> If you are a new user, you cannot upgrade to any of these plans.</div><div><br /></div><div><strong>Wix Premium plans:</strong></div><ul>
  <li><strong>Light:</strong> Doesn't include messages</li>  <li><strong>Core: </strong>50 monthly messages</li>  <li><strong>Business: </strong>100 monthly messages</li>  <li><strong>Business Elite: </strong>250 monthly messages</li>  <li><strong>Enterprise: </strong>5,000 monthly messages</li></ul><div><a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Learn more about choosing a premium plan.</a></div><div><br /></div><div><strong>Wix Studio plans:</strong></div><ul>
  <li><strong>Basic: </strong>Doesn't include messages</li>  <li><strong>Standard: </strong>50 monthly messages</li>  <li><strong>Plus: </strong>100 monthly messages</li>  <li><strong>Elite: </strong>250 monthly messages</li>  <li><strong>Enterprise: </strong>5,000 monthly messages</li></ul><div><a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Learn more about choosing a Studio plan.</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">When will my Messaging quota renew?</h4><div class="collapsible-content"><div>Your Messaging quota renews on the 1st of each month, regardless of when you purchased a site upgrade or a Messaging plan.</div><div><br /></div><div>When your quota is renewed, or &quot;topped up&quot;, it will never exceed the total of the quotas in both plans.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I know if I'm using texts from my site upgrade or standalone Messaging plan?</h4><div class="collapsible-content"><div>If you upgrade your site (Premium or Studio plan) and also purchase a Messaging plan, your plan quotas combine. </div><div><br /></div><div>For example, if you have 100 messages included in your Premium / Studio plan and you purchase a Wix Messaging plan for 1,000 messages, your quota is now 1,100 messages per month.</div><div><br /></div><div>As texts are sent, these will not necessarily come from one plan and then the other. Your quota will renew on the 1st of each month (see FAQ above). <a data-composite="true" href="https://www.wix.com/upgrade/website" target="_blank">View site upgrade plan details</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">When a quota renews, will any unused messages roll over to the next month?</h4><div class="collapsible-content"><div>No, any unused messages will not roll over to the next month. When your quota renews, it will never exceed the total of the quota(s) in your plan(s).</div></div></div></div>

Your upgraded site plan includes a certain number of messages per month. To send more messages, purchase a Wix Messaging plan. This is a standalone plan that works by &quot;boosting&quot; the number o...

Wix Messaging: Upgrading Wix Messaging

Discover how to enhance your communication with customers by purchasing a Wix Messaging plan. This article explains how to upgrade your site plan to include more messages or buy a standalone Messaging plan to boost your monthly quota. Learn about the different plans available, their benefits, and how to manage your messaging effectively to keep your clients informed and engaged.

<div data-component-type="text"><div>Your <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="_blank">upgraded site plan</a> includes a certain number of messages per month. To send more messages, purchase a Wix Messaging plan. This is a standalone plan that works by &quot;boosting&quot; the number of messages in your plan.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before you begin:</div><div class="info-content"><ul>
  <li>You need to <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="_blank">upgrade your site</a> to start using Wix Messaging.</li>  <li>Currently, Wix Messaging allows you to send pre-installed texts for <a data-composite="true" href="https://support.wix.com/en/article/sending-sms-reminders-to-clients-in-wix-bookings" target="">Wix Bookings</a>, <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-sending-reservation-notifications-to-guests" target="">Wix Table Reservations</a>, and <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders" target="">Wix Restaurants Orders (New)</a>. You can't create your own automations or compose your own messages.</li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="purchasing-a-wix-messaging-plan" level="3">Purchasing a Wix Messaging plan</h2></div><div data-component-type="text"><div>You can purchase or upgrade an existing Wix Messaging plan from your site's dashboard.</div></div><div data-component-type="heading"><h2 id="" level="4">To purchase a Wix Messaging plan:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/inbox/sms?&amp;title=Select%20a%20form&amp;buttonText=Go+to+Messaging+Settings" target="_blank">Go to Messaging Settings</a> in your site's dashboard.</li>  <li>Click <strong>Get More Texts</strong>.</li>  <li>Click <strong>Select</strong> under the plan you would like to purchase:
    <ul>
      <li><strong>Lite: </strong>100 monthly texts</li>      <li><strong>Starter:</strong> 500 monthly texts</li>      <li><strong>Essentials:</strong> 1,000 monthly texts</li>      <li><strong>Professional:</strong> 2,500 monthly texts</li>      <li><strong>Advanced: </strong>7,500 monthly texts <strong>Note:</strong> At this time, the Advanced plan is the largest plan we offer, but if your business requires more texts, you can <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-request-larger-sms-quota" target="">request it</a>.</li>    </ul>  </li>  <li>Enter your payment details and click <strong>Submit Purchase</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>After submitting your purchase, your bank may <a data-composite="true" href="https://support.wix.com/en/article/paying-for-wix-services-strong-customer-authentication-sca-and-3d-secure-3ds" target="">require you to verify your identity</a>. If you're experiencing any issues with the authentication process, contact your bank directly.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="upgrading-your-site" level="3">Upgrading your site</h2></div><div data-component-type="text"><div>Each of our plans includes a certain number of messages per month. See below how many monthly messages you'll receive if you choose to <a data-composite="true" href="https://support.wix.com/en/article/upgrading-an-existing-premium-plan" target="">upgrade your site</a>.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>If you need additional messages but don't want to change your site's plan, you can purchase a Wix Messaging plan.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Business Premium plans</h4><div class="collapsible-content"><ul>
  <li><strong>Business Basic:</strong> 50 monthly messages</li>  <li><strong>Business Unlimited:</strong> 100 monthly messages</li>  <li><strong>Business VIP:</strong> 250 monthly messages</li></ul><div><br /></div><div><strong>Note:</strong> If you are a new user, you cannot upgrade to any of these plans.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Wix Premium plans</h4><div class="collapsible-content"><ul>
  <li><strong>Light:</strong> Doesn't include messages</li>  <li><strong>Core: </strong>50 monthly messages</li>  <li><strong>Business: </strong>100 monthly messages</li>  <li><strong>Business Elite: </strong>250 monthly messages</li>  <li><strong>Enterprise: </strong>5,000 monthly messages</li></ul><div><br /></div><div><a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Learn more about choosing a premium plan.</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Wix Studio plans</h4><div class="collapsible-content"><ul>
  <li><strong>Basic: </strong>Doesn't include messages</li>  <li><strong>Standard: </strong>50 monthly messages</li>  <li><strong>Plus: </strong>100 monthly messages</li>  <li><strong>Elite: </strong>250 monthly messages</li>  <li><strong>Enterprise: </strong>5,000 monthly messages</li></ul><div><br /></div><div><a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Learn more about choosing a Studio plan.</a></div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about upgrading or purchasing a Messaging plan.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Which Wix apps are Messaging pre-installed automations available for?</h4><div class="collapsible-content"><div>Currently, pre-installed Messaging automations are available for <a data-composite="true" href="https://support.wix.com/en/article/sending-sms-reminders-to-clients-in-wix-bookings" target="">Wix Bookings</a>, <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-sending-reservation-notifications-to-guests" target="">Wix Table Reservations</a>, and <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders" target="">Wix Restaurants Orders (New)</a>. All notifications can be managed from the <a data-composite="true" href="https://support.wix.com/en/article/managing-outgoing-notifications" target="">Outgoing Notifications</a> page in your site's dashboard.</div><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Bookings</strong>:</div><ul>
  <li>Confirm a client's booking.</li>  <li>Notify clients when their booking is canceled.</li>  <li>Notify clients of changes to their booked appointment or class.</li>  <li>Notify clients when there's a change to their course.</li>  <li>Let clients know that their appointment is pending confirmation.</li>  <li>Let clients know that their appointment request has been approved.</li>  <li>Let clients know that their appointment request has been declined.</li>  <li>Remind clients about upcoming sessions.</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Table Reservations</strong>:</div><ul>
  <li>Confirm a customer's reservation (whether booked online or manually).</li>  <li>Notify when a table reservation is updated.</li>  <li>Notify when a table reservation is cancelled.</li>  <li>Remind customers of an upcoming reservation.</li>  <li>Notify customers when a reservation is declined, approved, or being reviewed (manual approval).</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Restaurants Orders (New)</strong>:</div><ul>
  <li>Notify when an order is received.</li>  <li>Notify when an order is out for delivery.</li>  <li>Notify when a pickup order is ready.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">When does my Messaging quota renew?</h4><div class="collapsible-content"><div>Your <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-your-sms-quota" target="">Messaging quota</a> renews on the 1st of each month, regardless of when you purchased a site upgrade or an SMS plan.</div><div><br /></div><div>When your quota is renewed, or &quot;topped up&quot;, it will never exceed the total of the quotas in both plans.</div><div><br /></div><div>For example, Frank purchased a site upgrade that includes 50 texts on February 10th. He then purchased an SMS Starter plan on February 20th, adding 500 texts to his quota (550 in total). On March 1st, his quota will be &quot;topped up&quot; to a maximum of 550 SMS messages.  </div></div></div></div>

Wix offers the option of communicating with your customers via messages through Wix Messaging or Business Phone Number. Learn about the difference between the two products to determine which is most s...

Wix Messaging: Sending Messages via Wix Messaging vs. Wix Business Phone Number

Discover how to communicate effectively with your customers using Wix Messaging or a Business Phone Number. This article explains the differences between these two options, helping you choose the best fit for your business needs. Learn about the features of each service, including automated messaging capabilities and the ability to make phone calls, so you can enhance your customer interactions.

<div data-component-type="text"><div>Wix offers the option of communicating with your customers via messages through Wix Messaging or Business Phone Number. Learn about the difference between the two products to determine which is most suitable for your operations.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>You need to <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="_blank">upgrade your site</a> to start using it Wix Messaging.</li>  <li>Business Phone Number is only available to Wix users in the U.S. and Canada. You need to <a data-composite="true" href="https://support.wix.com/en/article/business-phone-number-getting-a-phone-number" target="">purchase a business number</a> to use Business Phone Number.</li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="about-wix-messaging-and-business-phone-number" level="3">About Wix Messaging and Business Phone Number</h2></div><div data-component-type="text"><div>Wix offers 2 products that you can use to send messages to your customers:</div></div><div data-component-type="text"><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/wix-automations-sending-an-sms-to-customers-using-pre-installed-automations" target="">Wix Messaging</a> automatically sends pre-installed messages. For example, it sends reminders to your Wix Bookings customers, confirmation messages to your Wix Table Reservations customers, or order updates to your Wix Restaurants Orders (New) customers.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/business-phone-number-getting-started-9797633" target="">Wix Business Phone Number</a> can be used for both phone calls and messages. The messages that you send are composed and sent by you.</li></ul></div><div data-component-type="text"><div>With both Wix Messaging and Business Phone Number, your messages (and calls) come from your own dedicated phone number. You choose a number for your Wix Messaging and a number for your Business Phone Number when you set these up.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="comparing-the-capabilities-of-wix-messaging-and-business-phone-number" level="3">Comparing the capabilities of Wix Messaging and Business Phone Number</h2></div><div data-component-type="text"><div>Choose the solution that works best for your business. Compare the capabilities of both products in the table below.</div></div><div data-component-type="table"><div class="table-wrapper"><table><thead><tr><th><div>Feature</div></th><th><div>Wix Messaging</div></th><th><div>Wix Business Phone Number</div></th></tr></thead><tbody><tr><td><div>Make phone calls</div></td><td><div>No</div></td><td><div>Yes</div></td></tr><tr><td><div>Send messages you have composed</div></td><td><div>No</div></td><td><div>Yes</div></td></tr><tr><td><div>Send automated Bookings reminders</div></td><td><div>Yes</div></td><td><div>No</div></td></tr><tr><td><div>Send automated Table Reservations confirmations</div></td><td><div>Yes</div></td><td><div>No</div></td></tr><tr><td><div>Send automated Restaurants Orders (New) confirmations</div></td><td><div>Yes</div></td><td><div>No</div></td></tr></tbody></table></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix Messaging and Business Phone Number offer various plans that include different messaging quotas. Learn more about the <a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/wix-sms/purchase?&amp;title=Select%20a%20site&amp;buttonText=Go+to+SMS+Plans" target="_blank">Messaging plans</a> and <a data-composite="true" href="https://support.wix.com/en/article/business-phone-number-upgrading-your-plan" target="">Business Phone Number plans</a> you can purchase.</div></div></div></div>

Reach customers on the go and save time manually reminding them about appointments and orders by sending an automated SMS message (Short Message Service mobile text messages). Activate an App automati...

Wix Messaging: Sending an SMS to Customers Using App Automations

Automate your customer communications by sending SMS reminders for appointments and orders using Wix's SMS App automations. Learn how to activate these automations from your site's dashboard, ensuring your customers receive timely notifications, such as reminders 24 hours before their booked sessions. This feature helps you save time and keep your clients informed, enhancing their overall experience with your services.

<div data-component-type="text"><div>Reach customers on the go and save time manually reminding them about appointments and orders by sending an automated SMS message (Short Message Service mobile text messages). Activate an App automation from your site's dashboard that sends an SMS message when your customers trigger the automation.</div></div><div data-component-type="text"><div>For example, if a customer performs the automation trigger 'books a session' they will get an SMS reminder 24 hours before the session begins. The SMS message comes from a generic Wix phone number.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before you begin:</div><div class="info-content"><div>Wix SMS App automations are currently only available with <a data-composite="true" href="https://support.wix.com/en/article/sending-sms-reminders-to-clients-in-wix-bookings" target="">Wix Bookings</a>, <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-sending-reservation-notifications-to-guests" target="">Wix Table Reservations</a>, and <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders" target="">Wix Restaurants Orders (New)</a>. <a data-composite="true" href="https://support.wix.com/en/article/wix-automations-sending-an-sms-to-customers-using-pre-installed-automations#faqs" target="">Learn more in the FAQ section of this article</a> about the specific triggers that are available.</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2024/02/15/2a0f677f-db40-44a7-a7f6-236172d1c0f8/aaef931d-4389-46b3-97df-592368dc4089.jpg" alt="A screenshot of an SMS message with reservation details." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="activating-sms-app-automations" level="3">Activating SMS App automations</h2></div><div data-component-type="text"><div>From Automations in your site's dashboard you can view all your available App automations and activate those with the 'Send SMS' action. You can enable or disable an SMS automation at any time by clicking the<strong> Inactive/Active </strong>toggle.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>Once an SMS App automation is activated, it starts deducting from your SMS quota each time it is triggered. To stop the automation from deducting from your quota, disable the toggle.</div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To activate an SMS App automation:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Open%20Wix%20Automations&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/triggers/" target="_blank">Go to Automations</a> in your site's dashboard</li>  <li>Click the<strong> App automations </strong>tab under <strong>Your automations </strong>to view the available automations that were added for you.<br />
<strong>Tip: </strong>You can identify an SMS automation by the action 'Send an SMS'.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2024/02/15/98361b34-5ab0-4df4-9d10-4ac1a53db68e/b4f1d773-f7f8-4fed-9e87-798cfa056440.jpg" alt="A screenshot of pre-installed automations with Send SMS selected as the action." /></div></div><div data-component-type="text"><ol>
  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2024/02/09/2ee913fc-f417-4333-8a6e-06f48622ec4a/27a76e70-7383-4fd5-b80d-9c66a46528a3.png" /> next to the automation you want to activate.</li>  <li>Click the <strong>Inactive</strong> toggle to enable it. <br />
<strong>Tip:</strong> This also changes the <strong>Status</strong> column for the automation, to show that it's now active.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2024/02/13/d7593ec4-1ca8-44f4-b034-7cb953425ce7/3e29ac61-7873-47e1-8f2f-54164e62a4a7.jpg" alt="A screenshot of the Active automations toggle" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="managing-your-sms-quota" level="3">Managing your SMS quota</h2></div><div data-component-type="text"><div>Your monthly SMS quota is determined by:</div><ul>
  <li>The number of texts included in your <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="_blank">site plan</a>.</li>  <li>The number of texts included in any standalone SMS plan you've purchased.</li></ul></div><div data-component-type="text"><div>Both plans affect your quota. For example, you could have 200 texts included in your site plan and an additional 500 texts included in your SMS plan. You can view the number of texts included in your current plan(s) in <strong>Manage Your Quotas</strong> in Automations.</div></div><div data-component-type="heading"><h2 id="" level="4">To manage your Wix SMS quota:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Open%20Wix%20Automations&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/triggers/" target="_blank">Go to Automations</a> in your site's dashboard</li>  <li>Click <strong>Manage Your Quotas</strong> next to <strong>Your automations</strong>.</li>  <li>Choose what to do next:
    <ul>
      <li>View your available SMS quota under <strong>SMS sent</strong>.</li>      <li>Click <strong>Upgrade SMS Plan</strong> to view the SMS plans available and select an alternative one.</li>    </ul>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2024/02/15/ba43a09a-9302-48cf-ae68-1ec5461f5623/cb35dcc6-417d-4eee-bcdd-a5f8b5a1bfdf.jpg" alt="A screenshot of the manage quotas area of the automations dashboard." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>You can also view your quota from <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Communication%20Channels&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/channels/settings?referralInfo=settings-lobby" target="_blank">Communication Channels</a> in your site's settings.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Here are some common questions about using Wix SMS as an App automation:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Which Wix apps are SMS pre-installed automations available for?</h4><div class="collapsible-content"><div>Currently, SMS automations are available for <a data-composite="true" href="https://support.wix.com/en/article/sending-sms-reminders-to-clients-in-wix-bookings" target="">Wix Bookings</a>, <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-sending-reservation-notifications-to-guests" target="">Wix Table Reservations</a>, and <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders" target="">Wix Restaurants Orders (New)</a>. All notifications can be managed from the <a data-composite="true" href="https://support.wix.com/en/article/managing-outgoing-notifications" target="">Outgoing Notifications</a> page in your site's dashboard.</div><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Bookings</strong>:</div><ul>
  <li>Confirm a client's booking.</li>  <li>Notify clients when their booking is canceled.</li>  <li>Notify clients of changes to their booked appointment or class.</li>  <li>Notify clients when there's a change to their course.</li>  <li>Let clients know that their appointment is pending confirmation.</li>  <li>Let clients know that their appointment request has been approved.</li>  <li>Let clients know that their appointment request has been declined.</li>  <li>Remind clients about upcoming sessions.</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Table Reservations</strong>:</div><ul>
  <li>Confirm a customer's reservation (whether booked online or manually).</li>  <li>Notify when a table reservation is updated.</li>  <li>Notify when a table reservation is cancelled.</li>  <li>Remind customers of an upcoming reservation.</li>  <li>Notify customers when a reservation is declined, approved, or being reviewed (manual approval).</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Restaurants Orders (New)</strong>:</div><ul>
  <li>Notify when an order is received.</li>  <li>Notify when an order is out for delivery.</li>  <li>Notify when a pickup order is ready.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What number are the SMS messages sent from?</h4><div class="collapsible-content"><div>The messages are sent to your customers from a generic Wix phone number. This number cannot be changed.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I edit the content of the SMS message?</h4><div class="collapsible-content"><div>Currently you cannot edit the content of the pre-installed SMS message.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">When will my SMS quota renew?</h4><div class="collapsible-content"><div>Your SMS quota renews on the 1st of each month, regardless of when you purchased a site upgrade or an SMS plan.</div><div><br /></div><div>When your quota is renewed, or &quot;topped up&quot;, it will never exceed the total of the quotas in both plans.</div><div><br /></div><div>For example, Frank purchased a site upgrade that includes 50 texts on February 10th. He then purchased an SMS Starter plan on February 20th, adding 500 texts to his quota (550 in total). On March 1st, his quota will be &quot;topped up&quot; to a maximum of 550 SMS messages.  </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I know if I'm using texts from my site upgrade or standalone SMS plan?</h4><div class="collapsible-content"><div>If you upgrade your site (Premium or Studio plan) and also purchase an SMS plan, your plan quotas combine. </div><div><br /></div><div>For example, if you have 100 SMS messages included in your Premium / Studio plan and you purchase a Wix SMS plan for 1,000 SMS messages, your quota is now 1,100 SMS messages per month.</div><div><br /></div><div>As texts are sent, these will not necessarily come from one plan and then the other. Your quota will renew on the 1st of each month (see FAQ above). <a data-composite="true" href="https://www.wix.com/upgrade/website" target="_blank">View site upgrade plan details</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">When a quota renews, will any unused messages roll over to the next month?</h4><div class="collapsible-content"><div>No, any unused messages will not roll over to the next month. When your quota renews, it will never exceed the total of the quota(s) in your plan(s).</div></div></div></div>

Currently, it is not possible to purchase a monthly Messaging quota larger than the Professional Messaging plan allows.Visit the Messaging plan page to learn more about what's included in each Messagi...

Wix Messaging Request: Larger SMS Quota

Discover the limitations of purchasing a monthly Messaging quota with Wix, as it currently cannot exceed the Professional Messaging plan. Visit the Messaging plan page to explore the features included in each plan. Your feedback is valuable as we continually strive to enhance our products.

<div data-component-type="text"><div>Currently, it is not possible to purchase a monthly Messaging quota larger than the Professional Messaging plan allows.</div><div><br /></div><div><a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/wix-sms/purchase?&amp;title=Select%20a%20site&amp;buttonText=Go+to+SMS+Plans" target="">Visit the Messaging plan page</a> to learn more about what's included in each Messaging plan.</div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div>

Currently, Wix Messaging allows you to send pre-installed Wix Bookings and Wix Restaurants messages. You can't create your own Messaging automations using Wix Automations.We are always working to upda...

Wix Messaging Request: Creating Messaging Automations

Discover how to utilize Wix Messaging to send pre-installed messages for Wix Bookings and Wix Restaurants. While you cannot create custom Messaging automations with Wix Automations at this time, stay tuned for updates as Wix continues to enhance its features based on user feedback.

<div data-component-type="text"><div>Currently, Wix Messaging allows you to send pre-installed Wix Bookings and Wix Restaurants messages. You can't create your own Messaging automations using <a data-composite="true" href="https://support.wix.com/en/article/wix-automations-about-the-new-automations-builder" target="">Wix Automations</a>.</div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div>

How to begin

Choosing a template

Hiring a professional to build your site

Build your website and business with Wix. Try using our AI tools to create your website, customize templates, or hire professionals to build or enhance your online presence.

Getting started with Wix

Learn how to build your website and business using Wix.

Wix Editor basics

Using the Editor tools

Your site's layout

Strips and columns

Your site's structure

Designing your site

Pages

Menus

Managing pages and menus

Text

Buttons

Containers and boxes

Slideshows

Shapes and lines

Adding and customizing elements

Images

Galleries

Videos

Documents and files

Adding files and media

Working with elements

Using effects and animations

Sharing and promoting your site

Adding advanced elements

Getting started

Mobile tools

Pages on mobile

Background on mobile

Mobile site layout

Site menu on mobile

Text on mobile

Media on mobile

Other elements on mobile

Troubleshooting your mobile site

Building a mobile site

Troubleshooting Editor sites

Using the Wix Editor

Using your dashboard

Managing your site

Managing Roles & Permissions

Getting started with AI

Using AI to create & manage your website

Using AI to set up your business

AI tools

Getting started with the editor

Using the editor tools

Structuring your site

Adding animations and effects

Branding your site

Troubleshooting your site

Using the Wix Harmony Editor

Media Manager basics

Uploading media

Purchasing media

Managing media

Troubleshooting media

Adding & managing media

Using the Pro Gallery

Editing images (Wix Photo Studio)

Getting started with Wixel

Creating and managing projects

Designing with Wixel

Upgrading and account management

Wixel

Managing your media

Wix Multilingual basics

Translating your website

Managing languages

SEO in Wix Multilingual

Creating a multilingual website

Privacy and GDPR

About accessibility

Making your site accessible

Advanced accessibility features

Building an accessible site

About the CMS (Content Management System)

Managing CMS collections

Connecting CMS collection content to your site

Working with dynamic pages and the CMS

Connecting user input elements to CMS

Using CMS with other Wix products

Advanced CMS features

Wix for Developers

Test Site

SSO Login

Wix Blocks

Advanced features

Getting started with  Wix Vibe

Managing your Wix Vibe site

Customizing your Wix Vibe site

Publishing your Wix Vibe site

Using Wix Vibe

Read how to use the Wix Editor and manage content on your site. Discover how to protect your visitors' privacy and make your site accessible.

Creating a website

Design and manage your site with smart functionalities.


Changing your account settings

Sign in issues

Managing your account

Upgrading to a Premium plan

Billing for Premium Plans

Billing for Domains

Billing for Google Workspace Business Emails

Managing your subscriptions

Charges, payments and tax

Invoices for Wix services

Using vouchers and promotions

Billing & premium subscriptions

Review your account settings, manage your subscriptions and plans and understand your invoices.

Account & billing

Manage subscriptions, plans and invoices.

Managing your site with the Wix app

Mobile apps basics

Customizing your own mobile app

Managing your own mobile app

Submitting your mobile app for approval

Building your own mobile app

Customizing your site on the Wix member apps

Managing your site on the Wix member apps

Using mobile apps as a member

Using the Wix member apps

Mobile apps for your customers

Use our mobile apps to run your business efficiently on the go and set up a dedicated app for your site members to stay in touch. 

Using the Wix mobile apps

Run your business and connect with members.

Domain basics

Wix domains

Domains purchased elsewhere

Transferring domains

Managing domains

Troubleshooting domains

Follow our step-by step guides to learn how to purchase, connect or transfer a domain for your site, and find out how to keep your site’s data secure.

Connecting a domain

Learn to purchase, connect or transfer a domain to your site.

Setting up your store

Managing products and categories

Setting up shipping & fulfillment

Setting up payment and checkout

Designing your store

Managing your orders

Managing store inventory

Managing the Members Area

Managing store emails

Promoting stores sales

Dropshipping with Wix Stores

Setting up sales channels

Using the Wix app for Wix Stores

Wix Stores

Setting up Wix Bookings

Creating your services

Managing your staff

Managing your calendar & bookings

Memberships, packages & payments

Customizing Wix Bookings pages

Emails, SMS, and promotions

Using the Wix app to manage your bookings

Video conferencing with Wix Bookings

Fit by Wix

Inquiry Services

Wix Bookings

Setting up Wix Events

Creating your event

Designing Wix Events

Managing your events

Managing your guests

Selling event tickets

Promoting your event

Using the Wix app for Wix Events

Wix Events

Business solutions & apps

Get tools to grow your business and web presence. Find the right tools for your specific needs, set up online payments and keep track of your site's analytics.

Managing your business

Get tools to grow your business and web presence.