Wix SMS: Sending Texts via Wix SMS vs. Wix Business Phone Number
2 min read
Wix offers the option of communicating with your customers via SMS (text) messages through Wix SMS or Business Phone Number. Learn about the difference between the two products to determine which is most suitable for your operations.
Important:
- Wix SMS is not yet available for all users. If it is available on your site, you need to upgrade your site to start using it.
- Business Phone Number is only available to Wix users in Canada, the U.S. and the U.K. You need to purchase a business number to use Business Phone Number.
About Wix SMS and Business Phone Number
Wix offers 2 products that you can use to send SMS (text) messages to your customers:
- Wix SMS automatically sends pre-installed texts. For example, it sends reminder texts to your Wix Bookings customers, confirmation texts to your Wix Table Reservations customers, or order updates to your Wix Restaurants Orders (New) customers.
- Wix Business Phone Number can be used for both phone calls and texts. The texts that you send are composed and sent by you.
With both Wix SMS and Business Phone Number, your texts (and calls) come from your own dedicated phone number. You choose a number for your Wix SMS and a number for your Business Phone Number when you set these up.
Comparing the capabilities of Wix SMS and Business Phone Number
Choose the solution that works best for your business. Compare the capabilities of both products in the table below.
Feature | Wix SMS | Wix Business Phone Number |
|---|---|---|
Make phone calls | No | Yes |
Send texts you have composed | No | Yes |
Send automated Bookings SMS reminders | Yes | No |
Send automated Table Reservations SMS confirmations | Yes | No |
Send automated Restaurants Orders (New) SMS confirmations | Yes | No |
Note:
Wix SMS and Business Phone Number offer various plans that include different text messaging quotas. Learn more about the SMS plans and Business Phone Number plans you can purchase.
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