Wix Restaurants: Sending Reservation Notifications to Guests | Help Center

Wix Restaurants: Sending Reservation Notifications to Guests

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In this article

Turning email and SMS notifications on and off
Customizing email notifications sent to guests
FAQs

The Wix Table Reservations app offers a variety of automated notifications to keep your guests informed about their table reservations, including confirmations, updates, reminders, and cancellations.

You can turn email and SMS notifications on or off as needed and customize email content to align with your restaurant's branding and messaging.

Pre-installed notifications for your guests

A screenshot of Wix Table Reservations View Summary panel.

Turning email and SMS notifications on and off

The Wix Table Reservations app allows you to manage automated notifications sent to your guests. You can disable email and SMS notifications or choose specific channels, giving you full control over the information guests receive about their reservations.

To turn notifications on or off:

Go to Table Reservations in your site's dashboard.
Click Settings at the top right.
Click Notifications.
Click Manage Notifications next to Email & SMS.
Scroll down to Wix Table Reservations and choose what you want to do:
- Turn both Email and SMS notifications on/off: Enable or disable both email and SMS notifications together.
  1. Hover over the relevant notification and click View Summary.
  2. Click the ACTIVE / INACTIVE toggle at the top to turn both email and SMS notifications on or off.
- Disable a specific channel: Turn off either the email or SMS notification channel individually.
  1. Click the More Actions icon next to the relevant notification.
  2. Click Edit.
  3. Click the relevant ACTION box (Email or SMS) and click the Delete icon.
  4. Click Delete Action to confirm.
  5. Click Publish Changes at the top right.
    Note: To reset to default settings, click the More Actions icon next to the notification and select Revert to default.

A screenshot of click Edit Action by a notification channel to edit the notification for that channel.

Note:

Your monthly SMS message limit is determined by your SMS quota, which varies based on your site's plan. To view your quota, go to SMS Settings in your site's dashboard.

Customizing email notifications sent to guests

Customize the email notifications that are automatically sent to your guests about their table reservations. You can also preview your email notifications and send a test to an email of your choice.

Notes:

Currently, you can edit email notifications, but SMS messages cannot be edited.
It is not possible to delete "Installed for you" automations, but you can deactivate them.

To customize the email notifications you send:

Go to Table Reservations in your site's dashboard.
Click Settings at the top right.
Click Notifications.
Click Manage Notifications next to Email & SMS.
Hover over the Wix Table Reservations email notification you want to customize and click Edit Action.
Click Edit under Create an email to customize your automated email.
Tip: Click Preview & Test to preview and send a test email. Click Back to Editing to continue editing the email.
Click Save & Continue at the top right.
Click Apply.