The Wix Table Reservations app offers automated notifications to keep your guests informed about their table reservations. You can send confirmations, updates, reminders, and cancellations by email, SMS, or WhatsApp.
You can turn each notification on or off as needed. You can also customize email content to match your restaurant's branding and messaging.
Pre-installed notifications for your guests
- Notify guests when a reservation is added manually: Automatically inform guests via email or SMS when you manually create a reservation for them.
- Notify guests when reservation time changes: Send updates via email or SMS to guests if their reservation time is modified.
- Notify guests when a reservation request is approved: Let guests know by email or SMS when their reservation request is confirmed.
- Notify guests when their reservation is canceled: Inform guests via email or SMS if their reservation has been canceled.
- Notify guests when a reservation request is declined: Send an email or SMS to guests if their reservation request cannot be accommodated.
- Send guests a confirmation for their online reservation: Provide an email or SMS confirmation for reservations made online.
- Notify guests when a reservation request is being reviewed: Keep guests updated by email or SMS when their reservation request is under review.
Pre-installed notifications for your guests
Guest notifications are organized by channel. Use the SMS & Email tab to manage email and SMS notifications, and the WhatsApp tab to manage WhatsApp notifications.
Each notification row shows the automation name, trigger, and action so you can see when the notification is sent and which channel it uses.
Use the SMS & Email tab to manage email and SMS notifications sent to guests.
Notify guests when a reservation is added manually: Automatically inform guests by email or SMS when you manually create a reservation for them.
Notify guests when reservation time changes: Send updates by email or SMS to guests if their reservation time is modified.
Notify guests when a reservation request is approved: Let guests know by email or SMS when their reservation request is confirmed.
Notify guests when their reservation is canceled: Inform guests by email or SMS if their reservation has been canceled.
Notify guests when a reservation request is declined: Send an email or SMS to guests if their reservation request cannot be accommodated.
Send guests a confirmation for their online reservation: Provide an email or SMS confirmation for reservations made online.
Notify guests when a reservation request is being reviewed: Keep guests updated by email or SMS when their reservation request is under review.
Use the WhatsApp tab to manage WhatsApp notifications sent to guests. WhatsApp notifications are switched off by default, so you can turn on the ones you want to send.
Online reservation confirmed: Sends guests a WhatsApp message when their online reservation is confirmed.
Reservation canceled: Sends guests a WhatsApp message when their reservation is canceled.
Reservation time changed: Sends guests a WhatsApp message when their reservation time changes.
Request being reviewed: Sends guests a WhatsApp message when their reservation request is being reviewed.
Request approved: Sends guests a WhatsApp message when their reservation request is approved.
Request declined: Sends guests a WhatsApp message when their reservation request is declined.
A reminder: Sends guests a WhatsApp message before their upcoming reservation.
Reservation added manually: Sends guests a WhatsApp message when you manually create a reservation for them.
Notes:
WhatsApp messages use a fixed template. You can turn these notifications on or off, but you cannot edit or rewrite the message text.
WhatsApp and SMS can both be enabled for the same event. Each channel spends its own message from the quota.
If a WhatsApp message is pending Meta template approval, you cannot turn on that notification yet.
Turning guest notifications on and off
The Wix Table Reservations app lets you manage automated notifications sent to your guests. You can turn notifications on or off for email, SMS, and WhatsApp, giving you control over which updates guests receive about their reservations.
WhatsApp notifications are sent using fixed templates. Email notifications can be customized, while SMS and WhatsApp message text cannot be edited.
To turn notifications on or off:
Go to Table Reservations in your site's dashboard.
Click Settings at the top right.
Click Notifications.
Choose the channel you want to manage:
Click the Active or Inactive toggle next to the relevant notification to turn it on or off.
Choose what else you want to do:
Customize email notifications: Click Edit next to the relevant email notification and update the email content.
Manage fixed-template messages: Turn SMS or WhatsApp notifications on or off. SMS and WhatsApp message text cannot be edited.
Customizing email notifications sent to guests
Customize the email notifications that are automatically sent to your guests about their table reservations. You can also preview your email notifications and send a test to an email of your choice.
To customize the email notifications you send:
- Go to Table Reservations in your site's dashboard.
- Click Settings at the top right.
- Click Notifications.
- Click Manage Notifications next to Email & SMS.
- Hover over the Wix Table Reservations email notification you want to customize and click Edit Action.
- Click Edit under Create an email to customize your automated email.
Tip: Click Preview & Test to preview and send a test email. Click Back to Editing to continue editing the email.
- Click Save & Continue at the top right.
- Click Apply.
FAQs
Click on a question below to learn more about sending notifications with the Wix Table Reservations app.
Can I edit the sender details for email notifications?
Yes, you can edit the name and reply-to email address in notifications sent to your guests.
To update your sender details:
- Go to Settings in your site's dashboard.
- Click Outgoing notifications.
- Hover over any Wix Table Reservations email notification and click View Summary.
- Click More Actions and select Edit.
- Click Edit under Sender details.
- Click the More Actions icon
to update your sender details:
- Sender's name: Edit the name that will appear in the recipient's inbox.
- Reply-to email: Edit the email address people reach when they reply.
- Click Save.
Note: Before saving the updated sender details, you must confirm access to this account. A confirmation code will be sent to the new reply-to email address. Enter the code and click Confirm.
- Click Save to apply your changes.
How do I manage the notifications I receive for table reservations?
Is there a quota for SMS notifications?
Yes. The number of SMS messages you can send each month is determined by your
SMS quota, which varies based on your site's plan. To view your quota, go to
SMS Settings in your site's dashboard. Learn more about
Wix SMS.
Do WhatsApp reservation messages use my SMS quota?
WhatsApp and SMS can both be enabled for the same reservation event. Each channel spends its own message from the quota.
Where do guest WhatsApp replies go?
Guest replies reach your restaurant in Wix Inbox if you connect WhatsApp Business to Inbox. You can connect WhatsApp Business to Inbox to view and respond to guest replies from the same place as your other customer messages.
