Wix Automations: Customizing Automated Emails

Yes, you can send automated emails from multiple addresses. Using multiple emails allows your emails to come from addresses associated with specific parts of your business.

Note: Adding multiple senders is available with an email marketing plan of Core or above.

All automations that send emails give you access to email marketing statistics so you can track how many emails have been delivered, opened, clicked, and more.

Learn more about viewing your email statistics.

Also known as dynamic values or variables, personalized content are pieces of code that display different information to each user based on their data. It can show your contacts personalized text (e.g. their name) or information related to your business relationship (e.g. price quote number).

If you select Wix Forms as your trigger, make sure you also choose the specific form that the personalized content should be pulled from. That way when you add content to your email, the correct options are displayed.

Some elements in your email can have multiple states, allowing the element to show different content for each state. 

Multiple states are different states of email elements that present differently depending on conditions set when the email is triggered. Multiple states are created and added by the app that added the pre-installed automation to your site.

Elements can have pre-defined conditions by the app for showing (or hiding) the element once the email is sent. This can be seen by clicking on info in the dropdown next to the relevant state. The app can set multiple states on all of the email elements (including subject line and preview) apart from the logo and the footer. 

A visitor who meets those set conditions will see that specific variation of the element in the email they receive. 

For example, there is a text element that has two conditions set up:

Depending on what type of booking was made, a visitor can receive two different variations of this text in their email.

Duplicate emails usually occur when multiple automations are set up with the same trigger (e.g., a form submission).

To resolve this:

This ensures clear communication with your audience and avoids over-emailing.

There could be a few reasons why your automated emails are not being sent. First be sure that your automation is active. If your automation is active but your site visitor hasn't received your email learn more about potential solutions here. 

No, once you change the default sender details, it is not possible to revert back to the default email address.

Repeated content lets you repeat the same email layout with different values for each item in a list. Instead of manually adding separate lines for every product or field, you connect a datalist from your trigger (e.g. order placed or form submitted). The email then repeats that layout automatically using the real data for each recipient.

When you connect a datalist, the whole column layout becomes a repeater. You can include different elements in that column such as text, images, and buttons. Each row in the datalist (e.g. each product in the order, or each field in the form) creates one repeated block in the final email, with its own text values and matching image or button. 

Some triggers also support nested repeated content. This means you can add another repeater inside an existing one, so one block repeats for each main item and an inner block repeats its related details. For example, in a Stores order confirmation email you can repeat each product in the order, then repeat its options or add ons inside that product block such as size, color, or other attributes, as long as this data is available from the trigger.

Automated emails can be accidentally sent to an entire contact list if you select an incorrect label under your Set recipients options.

Selecting a label tells the automation to send that single email to every single contact who currently has that label applied to their profile.

If you only want the email to go to the specific person who completed the action (e.g., made a purchase, or submitted a form), select only Emails from trigger. 

Any changes you make to an automation's timing is only applied to future triggers.

Contacts who already triggered an email automation before your edits will still receive the email based on the previous timing rules.

If you wish to stop queued emails from sending, you must deactivate the automation. 

This usually means the recipients in your automation are set up incorrectly. To send the email to the person who filled out the form, make sure Emails from trigger is selected in the Recipients section of the configuration panel.

If Collaborator roles or Site Owner is selected, you may receive the email instead. Also make sure your form includes an email field.

You can change the reply to email address from the action's settings panel. Scroll down and click Show additional settings. Then click the Dynamic reply-to email toggle to change the email address people reach when they hit reply.

Some email providers (e.g. Gmail or Outlook) automatically group emails with the same subject line into a single conversation thread. To fix this, scroll down in the 'send an email' action's settings panel and click Show additional settings. Then click the Separate email conversations toggle to control how emails appear in your mailbox.