The New Automation Builder: Troubleshooting Wix Automations
8 min read
This article refers to the new automation builder that is currently being released. If you're not seeing this version, then see our article about the previous version of the automation builder.
If you're having trouble with Wix Automations, it could be an issue with the way your automations are set up. It could also be a local issue such as your internet connection. Follow the relevant troubleshooting steps below to find a resolution.
In this article, learn how to troubleshoot:
Automation is not triggering
If your automation is not triggering, follow the steps below.
Step 1 | Check the automation summary
Step 2 | Check your trigger and filter configuration
.Step 3 | Check the delay
Step 4 | Check the limit once per person
Automations don't run retroactively:
An automation only runs for triggers that happens after the automation is actived. Learn more about how to avoid missing trigger data and manually add recipients to an email automation.
Automation is triggering, but automated email isn't sent
If your site visitor hasn't received your email but the automation has been triggered, follow the steps below.
Step 1 | Check automation statistics
.Step 2 | Check the spam folder
Step 3 | Check that the recipient's email address is active
Step 4 | Check that the recipient's email address is valid
Issues with Wix Forms automations
If you're using Wix Forms and you notice a problem with the automation follow the steps below.
Click the version of Wix Forms relevant to you.
How do I know if I'm using old Wix Forms or new Wix Forms?
This article will help you understand the differences between old and new Wix Forms.
New Forms
Old Forms
Step 1 | Check that the form was successfully submitted
Step 2 | Check that the right form is selected as part of your trigger
Step 3 | Make sure there is an email/phone field in your form
Step 4 | Check that the email field is the correct form field type
Step 5 | Check if you hold multiple emails addresses for one contact
Test your automation:
Make sure you are logged out of your Wix account, then submit your form to test the automation. If you are logged in while submitting a form, your email address and the test email address will become merged under the same contact. When one contact has multiple email addresses, emails from automations are sent to the email address used when filling in the form.
Still not working?
If the problem persists, contact us with a screenshot or video of the issue (if a video, recreate the issue while recording the steps).
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