Email Marketing: Understanding Your Monthly Balance
3 min read
Important:
This article refers to the new email marketing plans launched at the start of 2023. If you have an existing Ascend by Wix plan, your monthly balance is still determined by the number of campaigns you send a month.
Your email marketing balance shows the number of emails you can send to recipients each month. You can send an unlimited amount of email marketing campaigns as long as you remain within your email limit. You can send 200 emails a month for free, or upgrade your plan to send more emails.
In this article, learn more about:
Note:
Email marketing plans are separate from Wix's Premium plans. Premium plans enhance your site's capabilities, while an email marketing plan enables you to use advanced email features to boost sales.
Actions that impact your monthly balance
Your balance is impacted every time you send or schedule an email, including automated emails.
Actions that impact your monthly balance:
- Email marketing campaigns (including sent, scheduled or resent)
- Email sent using Wix Automations
- Scheduling an email campaign: If you schedule a campaign to be sent to 50 contacts in one week, those 50 emails are automatically deducted from your quota.
Actions that do not impact your monthly balance:
- Sending a test email: You can send yourself a test email or campaign and see how it looks to subscribers.
- Transactional emails: Order confirmation, shipping confirmation, password reset, and other transactional emails do not impact your monthly balance.
- Sharing a campaign that has already been published
When a quota is reached:
- No new email marketing campaigns can be sent
- Automations continue being sent and are not blocked (at the moment for 2023)
Checking your monthly balance
You can check how many emails you've sent in the current month from your email marketing dashboard. You can also see the date your balance resets. If you've used up your limit for the month you can either wait until the balance resets or upgrade your plan.
To check your monthly balance:
- Go to Email Marketing in your site's dashboard.
- Under Monthly balance you can view your current balance as well as a progress bar that shows how close you are to the limit.
Upgrading your email marketing balance
To send more emails per month, upgrade your email marketing plan and choose the package that works for your business.
Want to compare plans before upgrading?
Compare the different email marketing plans to see which is right for your business.
To upgrade your email marketing balance:
- Go to Email Marketing in your site's dashboard.
- Under Monthly Balance click Upgrade to Send More.
- Select an email marketing plan and checkout.
FAQs
Click a question below to learn more about your email marketing monthly balance.
When does my balance reset?
What happens if I try to send an email when my quota is reached?
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