About Wix SMS
1 min read
Reach your customers on the go and save time on manually reaching out. With Wix SMS, you can automatically send pre-installed SMS (text) messages to your Wix Bookings or Wix Restaurants customers. These messages come from your dedicated business number. You choose your number during the setup process.
Before you begin:
- Wix SMS is only available to Wix users in Canada, the U.S. and the U.K.
- You need to upgrade your site to use Wix SMS.
- Currently, Wix SMS allows you to send pre-installed Bookings and Restaurants texts. You can't create your own automations or compose your own messages.
In this article, learn more about:
The number of texts you can send
The number of texts you can send per month is determined by your SMS quota. If you need to send more texts, you can add to your quota by purchasing an SMS plan.
Go to the SMS Settings page in your dashboard to view your quota. Click Get More Texts to browse the SMS plans you can purchase.
Enabling automated texts
For Bookings, automated SMS messages remind customers of upcoming sessions. These "reminders" are automatically sent 24 hours before a session.
For Wix Restaurants, texts are sent in three cases:
- Confirmation: Text sent when your customer makes a reservation (whether booked online or manually).
- Update: Text sent when your customer updates a reservation.
- Cancellation: Text sent when your customer cancels a reservation.
Go to the SMS Settings page in your dashboard to enable automated Bookings or Restaurants texts.
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