Wix Restaurants: Managing Notifications for Online Orders | Help Center

Wix Restaurants: Managing Notifications for Online Orders

10 min read

In this article

Notification preferences
Managing outgoing notifications
Receiving sound alerts for new restaurant orders
Creating new notifications
FAQs

Notifications are essential for every restaurant, providing customers with timely updates about their orders. You can use our pre-installed notifications or create your own.

As a restaurant owner, you can control the notifications sent to customers and the ones you receive to stay on top of order details. Send real-time updates via email and SMS, including tracking links, to keep customers in the loop.

Notification preferences

You can manage all your site notifications in one place, choosing which updates to receive from both your dashboard and the Wix app. This includes important order notifications, such as when a new order is submitted.

Customize your notification preferences for email and desktop. You can also opt for sound alerts and push notifications using the Wix app.

Notes:

All notifications are turned on automatically, but you can toggle off the ones you don't need.
Notification preferences affect only your site and account, not site collaborators.

To set up your notification preferences:

Dashboard

Wix app

Go to Restaurant Orders Settings in your site's dashboard.
Click Notification preferences under Notifications.
(If disabled) Click the Enable notifications for this site toggle to receive notifications for your site.
Set your notifications by channel:

Desktop

Dashboard

Managing outgoing notifications

Wix Restaurants Orders (New) includes pre-installed outgoing notifications to update customers about their orders and keep site collaborators (e.g. kitchen staff) in the loop. You can manage, edit, and duplicate these notifications, including custom ones you create.

Pre-installed notifications for your customers

Pre-installed notifications for site collaborators (e.g. staff members)

Tip:

The notifications you receive are managed using Wix Automations.

To manage outgoing notifications:

Go to Restaur ant Orders Settings in your site's dashboard.
Click Order Updates and Outgoing notifications under Notifications.
Choose how to manage your notifications under Wix Restaurants Orders (New):

Edit

Duplicate

Rename

Delete

A screenshot of Outgoing Notifications for Wix Restaurants Orders (New).

Tip:

You can also customize the email notifications that you send out.

Receiving sound alerts for new restaurant orders

Customize how you receive notifications for new restaurant orders. Opt for a single alert sound for each new order or choose to receive repeated alerts every 15 seconds until the order is acknowledged.

To receive a sound notification:

Go to Restaur ant Orders Settings in your site's dashboard.
Click Reminder sounds.
Click the alert toggle to set your notification preference:
- Single alert: Receive one sound for each new order.
- Recurring alerts: Get notified every 15 seconds until the order is handled.
Click Save.

A screenshot of the Remind sounds panel in the Restaurant Orders Settings in a site's dashboard.

Tip:

Click Check Sound to preview the alert tone for new orders.

Creating new notifications

Create additional notifications to automate your online orders efficiently. Each automation starts with a trigger, such as sending an email when an order is ready for pickup, and can include multiple actions to suit your requirements.

For example, when a customer places an order, you can send a confirmation email, update the kitchen staff, and notify the customer when the order is out for delivery.

Tip:

Make sure to assign your site collaborators a role (e.g. kitchen staff) in your dashboard. Then, include their role when adding recipients in the relevant automation email.

To create a notification:

Go to Automations in your site's dashboard.
Click + New Automation or click an existing automation to edit it.
Click + Start from Scratch.
Click the title to give your automation a name.
Click the Wix Restaurant Orders (New) app in the Trigger section.
Select the checkbox under Select a trigger to choose a trigger for your notification.
Click the Limit Frequency dropdown and choose how often the same contact can trigger this automation (e.g. Don't limit, Once per contact, Once per 24 hours).
(Optional) Set the delay after the trigger and add a condition to specify the automation: