Wix Chat opens direct communication lines between you and your site visitors. Your business is instantly contactable. Add a personal touch by making conversation with potential customers as they brows...

Wix Chat: An Overview

<div data-component-type="text"><div>Wix Chat opens direct communication lines between you and your site visitors. Your business is instantly contactable. Add a personal touch by making conversation with potential customers as they browse. Initiate a chat or let visitors reach out when they need to. Customize your chatbox so it looks great on your page and reflects your brand.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Ready to get started?</div><div class="info-content"><div>Learn how to <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-adding-wix-chat-to-your-site" target="">add Wix Chat to your site</a>.</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/05/30/e87d53ec-0e26-40b2-8c89-97d4994f96c7/e00dd308-e02c-4b5b-bac3-e243fdc420fb.png" alt="A screenshot of a chatbox." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="encourage-visitors-to-open-your-chatbox-and-get-in-touch" level="3">Encourage visitors to open your chatbox and get in touch</h2></div><div data-component-type="text"><div>Your chatbox holds a prominent position at the bottom of your page. Make sure it fits in with the style of your site while also drawing attention, so visitors are encouraged to click and chat. Add text that offers visitors all the information they need about contacting your business. Let <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-%EF%BB%BFadding-faq-buttons-to-your-chatbox" target="">FAQ buttons</a> answer common questions when you're unavailable to chat.</div><div><br /></div><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-designing-your-chatbox" target="">designing your chatbox</a>.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/05/30/0875473c-a123-481e-a928-6367d45bd318/e25c073c-a273-4e6e-9233-98f65f88fc64.png" alt="A screenshot of a chatbox with the design settings tab open." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="set-chat-hours-that-work-for-your-business" level="3">Set chat hours that work for your business</h2></div><div data-component-type="text"><div>Nobody is available to chat 24/7. Set your chat hours in advance so visitors see you as available to chat at the times you've set. Instantly disable chat if your plans change and you'd like to appear unavailable. When you're offline, you can share alternative contact details in your chatbox, so a visitor can choose to get in touch in another way.</div><div><br /></div><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-customizing-your-wix-chat-settings#setting-your-online-and-offline-chat-hours" target="">managing your chat status and hours</a>.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/01/27/0afc6ce4-aee2-4e93-8c95-7ed24e4f9022/d3f72fd0-e7ad-4472-a986-3ae50c0ca445.png" alt="A screenshot of the scheduled chat hours section of chat settings." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="enable-on-the-go-visitor-chat-via-whatsapp" level="3">Enable on-the-go visitor chat via WhatsApp</h2></div><div data-component-type="text"><div>Convenience is key when it comes to maintaining a conversation with a business. Offer your visitors the convenience of chatting to you via WhatsApp rather than staying on your site to chat through your chatbox. Visitors choosing to use WhatsApp will receive all the messages you send them in their WhatsApp accounts.</div><div><br /></div><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-adding-the-whatsapp-channel-to-your-chatbox" target="">adding the WhatsApp channel to your chatbox</a>.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/04/06/f23cec3a-db70-4bff-a1bc-f40b3346fe82/2e181ee5-3fbe-46b8-abca-54b17b801a7e.png" alt="A screenshot of a chatbox with WhatsApp messaging as a chat option." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="seize-the-moment-by-reaching-out-to-visitors-as-they-browse" level="3">Seize the moment by reaching out to visitors as they browse</h2></div><div data-component-type="text"><div>Maintain your chat conversations via desktop or mobile and easily see if your contacts are currently online. You'll also be able to see live site visitors you're not chatting with and the pages they're browsing. Reach out with a tip and get the conversation going.</div><div><br /></div><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-viewing-and-chatting-with-live-site-visitors" target="">viewing and chatting with live site visitors</a>.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/05/30/3f1cfeb6-1ea7-484d-9ea1-cd99e5fc6022/91ba4f55-ef5c-4bd3-ba49-ead69535dd04.png" alt="A screenshot of a chat conversation with a live site visitor." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="send-more-than-just-messages" level="3">Send more than just messages</h2></div><div data-component-type="text"><div>Have a look at visitors currently browsing your site and reach out with discount coupons that could encourage them to give you their business. You can also send direct links to products and services via chat. If there's a payment to be made, send a payment request that offers the visitor a quick and easy way to pay.</div><div><br /></div><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-adding-elements-to-your-chat-message" target="">requesting a payment through Wix Chat</a>.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>You must have Wix Stores installed to send a product link and Wix Bookings installed to send a service link.</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/05/30/127a863d-bedf-49c2-83e2-291c8a79cd85/6f63e798-f5e1-4dd5-abe5-bdccd258bf46.png" alt="A screenshot of a discount coupon appearing in a visitor's chatbox." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Want to learn more?</div><div class="info-content"><div>Check out courses in Wix Learn to learn more about using Wix Chat to <a data-composite="true" href="https://www.wix.com/learn/courses/digital-marketing/promote-and-grow-your-business-with-wix#capture-new-leads" target="_blank">capture new leads</a>, <a data-composite="true" href="https://www.wix.com/learn/courses/digital-marketing/promote-and-grow-your-business-with-wix#manage-your-customer-relationships" target="_blank">manage your customer relationships</a> and <a data-composite="true" href="https://www.wix.com/learn/courses/ecommerce/engage-with-online-shoppers-and-increase-your-sales#enable-live-chat" target="_blank">engage with online shoppers</a>.</div></div></div></div>

Wix Chat allows you to communicate with site visitors in real-time so you can welcome them and answer questions immediately. You can correspond with visitors on-the-go from your mobile device or chat ...

Wix Chat: Adding Wix Chat to Your Site

<div data-component-type="text"><div>Wix Chat allows you to communicate with site visitors in real-time so you can welcome them and answer questions immediately. You can correspond with visitors on-the-go from your mobile device or chat directly from your site dashboard. </div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Some sites come with Wix Chat pre-installed. Look at the bottom right of your site in your Editor to see if a chatbox appears.</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2021/04/12/9c377a9d-db37-43d4-acf2-3839a6d9d04a/4d63d401-a618-41f8-8b87-976b6b4291bc.png" alt="Wix Chat open on a site's homepage showing a conversation." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="adding-wix-chat-to-your-site" level="3">Adding Wix Chat to your site</h2></div><div data-component-type="text"><div>You can add the Wix Chat app to your site from the dashboard or directly from your editor.</div></div><div data-component-type="heading"><h2 id="" level="4">To add Wix Chat to your site:</h2></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Wix-Editor" class="tab-heading heading-0">Wix Editor</div><div data-slug="Studio-Editor" class="tab-heading heading-1">Studio Editor</div><div data-slug="Dashboard" class="tab-heading heading-2">Dashboard</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/site-selector/?actionUrl=https%3A%2F%2Fwww.wix.com%2Feditor%2F%7BmetaSiteId%7D%3FeditorSessionId%3D%7Besi%7D%26" target="_blank">Go to your editor</a>.</li>  <li>Click <strong>Add Apps</strong> <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9432a2ad-f01d-4a3d-ae53-370c37e15e62/2021/11/24/fdfa6035-0515-49cd-bb10-d4944db1edb5/dadbb3a0-fafa-4627-ac02-0fcb2f693cb1.jpeg" /> on the left side of the editor.</li>  <li>Search for the Wix Chat app in the search bar.</li>  <li>Click <strong>Add to Site</strong>.</li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/site-selector/?actionUrl=https%3A%2F%2Fwww.wix.com%2Feditor%2F%7BmetaSiteId%7D%3FeditorSessionId%3D%7Besi%7D%26" target="_blank">Go to your editor</a>.</li>  <li>Click <strong>App Market </strong><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2023/06/14/a2918f67-d273-4a37-8732-0647c258dd80/2d376fcf-b752-495e-8434-c30443c20b8e.png" /><strong> </strong>on the left side of the editor.</li>  <li>Click <strong>App Market</strong>.</li>  <li>Use the search bar to find the Wix Chat app.</li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/app-market" target="_blank">Go to the Wix App Market</a> in your site's dashboard.</li>  <li>Search for the Wix Chat app in the search bar.</li>  <li>Click <strong>Add to Site</strong>.</li></ol></div></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Next steps:</div><div class="info-content"><ul>
  <li>Reflect your business's personality by <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-designing-your-chatbox" target="">designing your site's chatbox</a>.  </li>  <li>Make Wix Chat work best for you by <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-customizing-your-wix-chat-settings" target="">customizing your chat settings</a>.</li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about adding Wix Chat:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why isn't my chatbox visible on my desktop site?</h4><div class="collapsible-content"><div>The chatbox only appears after the member logs in. It won't appear on member login pages.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why isn't my chatbox visible on my mobile site?</h4><div class="collapsible-content"><div>The chatbox doesn't appear on a mobile device if you have activated the old <a data-composite="true" href="https://support.wix.com/en/article/adding-and-setting-up-the-mobile-action-bar" target="">Mobile Action Bar</a>. To show the chatbox, you must <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-switching-from-the-old-mobile-action-bar-to-the-new-quick-action-bar" target="">switch to the new Quick Action Bar</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why am I not receiving notifications for new messages?</h4><div class="collapsible-content"><div>Make sure you have enabled notifications for new messages. Click the <strong>Notifications </strong>tab in your Wix Chat settings and select <strong>Manage Inbox Notifications</strong>.</div><div><br /></div><div>If you’re using the Wix mobile app, ensure notifications are enabled in your phone’s settings.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What should I do if Wix Chat is not loading correctly?</h4><div class="collapsible-content"><div>Make sure that the Wix Chat app is properly installed and activated on your website.</div><div><br /></div><div>Check if there are any conflicting apps or elements on the mobile version that might be affecting the functionality of the Wix Chat button.</div><div><br /></div><div>Clear your browser’s cache and cookies, then reload your site. If the issue persists, try accessing your site from a different browser or device.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I handle spam messages in Wix Chat?</h4><div class="collapsible-content"><div>Clear spam messages from your Inbox:</div><ol>
  <li>Hover over the relevant message and click the More Actions icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2021/02/18/f3d6fcb2-d213-4139-b8cb-937a2e86ddaf/69876733-37b3-4ae0-84c1-4dd1bfca3df7.png" />.</li>  <li>Click <strong>Report as spam</strong>. </li>  <li>Click <strong>Report &amp; Delete</strong>.</li></ol></div></div></div>

Ensure your chatbox reflects your brand's style and voice by customizing its colors and text. Consider its placement on your site and which pages it'll be displayed on. Make it easy to find and use to...

Wix Chat: Designing Your Chatbox

<div data-component-type="text"><div>Ensure your chatbox reflects your brand's style and voice by customizing its colors and text. Consider its placement on your site and which pages it'll be displayed on. Make it easy to find and use to encourage visitors to get in touch. From your Editor, you can experiment with the appearance of your chatbox until you find the right fit.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/03/22/b7c62d20-6d40-4fe4-a255-d92c7ae68ee7/0f577d38-9e93-4536-b57e-a042e8c1ba0e.png" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="customizing-where-and-how-your-chatbox-is-displayed" level="3">Customizing where and how your chatbox is displayed</h2></div><div data-component-type="text"><div>Choose which pages you'd like to display your chatbox on, where on those pages it will appear, and how new messages appear to visitors. Make your chatbox easy to spot to make your business more accessible.</div></div><div data-component-type="heading"><h2 id="" level="4">To customize your chatbox display:</h2></div><div data-component-type="text"><ol>
  <li>Click the chatbox in the bottom corner of the Editor.</li>  <li>Click <strong>Settings</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/06/01/6ac31433-310b-44d7-99b4-fc094d69a020/d5e51323-28df-45f5-8558-0d78b58f922c.png" /></div></div><div data-component-type="text"><ol>
  <li>Click the <strong>Display</strong> tab.</li>  <li>Choose what you want to customize:</li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Position on Page</h4><div class="collapsible-content"><div>Decide whether you want your chatbox to appear in the bottom left or bottom right of your live site.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">New Message Display</h4><div class="collapsible-content"><div>Choose how new messages appear to site visitors. Have the full chatbox open automatically when site visitors receive a new message, or show a smaller bubble notification that prompts them to open the chatbox to view a new message.</div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/03/24/193533f4-2baf-497b-9a1c-59a3517f2945/42691ae8-993b-4446-ad2a-4cc4fc0107e3.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Chat Visibility</h4><div class="collapsible-content"><div>Choose where across your live site you want your chatbox to appear. Have it visible on every page of your site or have it visible only on the pages you select.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="designing-the-look-and-feel-of-your-chatbox" level="3">Designing the look and feel of your chatbox</h2></div><div data-component-type="text"><div>Fully customize your chatbox's design to match your brand. Give site visitors a cohesive experience by choosing colors and fonts that match the rest of your site. You can also add your logo to the chatbox's header and minimized chat for brand consistency.</div></div><div data-component-type="heading"><h2 id="" level="4">To design your chatbox:</h2></div><div data-component-type="text"><ol>
  <li>Click the chatbox in the bottom corner of the Editor.</li>  <li>Click <strong>Settings</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/06/01/c104664c-42da-49cb-919e-3f4e7c510ba5/c67fd164-0ccd-4711-8036-44f9c54454b6.png" /></div></div><div data-component-type="text"><ol>
  <li>Click the <strong>Design</strong> tab.</li>  <li>Choose what you want to customize:</li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Business Logo</h4><div class="collapsible-content"><div>Click the Update Logo icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2021/02/08/ce8f36e1-0f9f-49d3-84e5-c70e2cb136f8/48bbe005-9ff3-43d6-9562-be5a154df8e0.png" /> to update the business logo that appears in your chatbox heading when the chatbox is expanded.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Minimized Chat</h4><div class="collapsible-content"><div>The minimized chatbox is how Wix Chat appears on your live site when visitors are not interacting with it. Choose your minimized chat layout, background color, text and icon.<br />
<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2021/02/08/26427a13-1705-40c3-930d-04ba581aece2/1f197392-b57d-46b7-b7f9-642c0ab27f5b.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Background &amp; Messages</h4><div class="collapsible-content"><div>Design your chatbox's background as well as how messages appear. Set your background color and pattern, how your Send icon appears and the font of sent and received messages.</div><div><br /></div><div>  <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/03/22/f29b96f1-0769-49df-b62c-8f17a8fd89de/c7f04e5f-77d9-4cc6-8bdd-24614d2a17d8.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Header Design</h4><div class="collapsible-content"><div>Customize your header by choosing whether or not to include your business logo as well as setting your background color and text style.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Border Style</h4><div class="collapsible-content"><div>Customize your chatbox's border by setting a corner radius, border width and border color.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Channels</h4><div class="collapsible-content"><div><strong>Note:</strong> This option will only be available if you've added the WhatsApp channel to your chatbox. <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-adding-the-whatsapp-channel-to-your-chatbox" target="">Learn more about adding the WhatsApp channel to your chatbox</a>.</div><div><br /></div><div>Choose the color of the chat message icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/04/26/69276551-7409-41c4-baa3-4f4df017c31f/053e5aab-732f-413f-b63f-5ad9d3e3d7be.png" /> at the bottom your chatbox. The WhatsApp icon is predefined and can't be customized.</div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/04/26/9e454f16-a0b3-414f-928b-1a2cc86735a5/1dea28ea-3e69-4a66-a9f9-70854a8c603e.png" /></div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="setting-the-text-your-chatbox-displays" level="3">Setting the text your chatbox displays</h2></div><div data-component-type="text"><div>Decide whether you'd like to display default text or your typical response time in your chatbox. Enter the text you'd like to appear when the chatbox is minimized or you're not available to chat. Give your visitors upfront information about getting in touch with your business.</div></div><div data-component-type="heading"><h2 id="" level="4">To set your chatbox text:</h2></div><div data-component-type="text"><ol>
  <li>Click the chatbox in the bottom corner of the Editor.</li>  <li>Click <strong>Settings</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/06/01/bbd753e5-fe65-4f59-a62a-2b420e0ac29d/ef0f843e-4f9b-47d4-aaa4-f0bec31f4a67.png" /></div></div><div data-component-type="text"><ol>
  <li>Click the <strong>Texts</strong> tab.</li>  <li>Choose what you want to customize:</li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">When Chat is Open</h4><div class="collapsible-content"><div>Edit the text that appears when visitors open the chatbox. Choose the name you'd like to appear in the header when the chatbox is open and set the default text prompting visitors to enter a message (e.g. &quot;Type your message...&quot;).</div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/03/24/ffe75df9-c74d-48b2-90df-aabb358fda5c/a45aa1f6-2d07-47ce-bd05-219a47492314.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Typical Response Time</h4><div class="collapsible-content"><div>Choose whether or not to show your typical response time in the header of your chatbox.</div><div><strong>Note:</strong> If you choose to show your typical response time, it only appears during your <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-customizing-your-wix-chat-settings#setting-your-online-and-offline-chat-hours" target="">available chat hours</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Minimized Chat Text</h4><div class="collapsible-content"><div>Edit the text site visitors see when your chatbox is minimized, both when you appear online and available to chat and when you appear offline and unavailable.<br />
<strong>Note:</strong> This option is only available if you've selected a minimized chat layout that includes text. Go back to the Design tab to update the layout of your minimized chatbox.</div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/03/24/e96a2d0a-7a3e-47ce-a802-b93610c4a878/789ece9d-c573-4217-93d4-3288310601c5.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Offline Message</h4><div class="collapsible-content"><div>Edit the message site visitors see when they open chat outside your available chat hours.</div><div><strong>Tip:</strong> You can manage your chat status and online hours from both your dashboard and the Wix app. <a data-composite="true" href="https://support.wix.com/en/article/schedule-your-chat-hours" target="_blank">Learn more</a></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Next steps:</div><div class="info-content"><div>You can <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-customizing-your-wix-chat-settings" target="">customize your Wix Chat settings</a> so it works best for your business.</div></div></div></div>

Update your Wix Chat settings in your dashboard to control how and when you're chatting to site visitors. Set your online and offline chat hours, customize your chat preferences and give members the a...

Wix Chat: Customizing Your Chat Settings

Engage with site visitors in real time using Wix Chat. Send product links, coupons and more while visitors are actively browsing your site.Note:Chat messages sent from your Inbox instantly appear in y...

Wix Chat: Adding Elements to Your Chat Message

<div data-component-type="text"><div>Engage with site visitors in real time using Wix Chat. Send product links, coupons and more while visitors are actively browsing your site.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Chat messages sent from your Inbox instantly appear in your visitor's chatbox. If a visitor leaves your site during chat, your messages will be visible to them on their next visit. You have the option to continue your conversation via email if you have a <a data-composite="true" href="https://support.wix.com/en/article/about-your-contact-list" target="">saved email address for your contact</a>.</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/05/16/c23c6887-6f9f-4da7-a949-c1c003f71e74/744d5a58-7e5e-49f2-b40b-0de742d9da38.png" alt="A screenshot of a chatbox with a coupon code element attached." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="sending-a-link-to-a-store-product" level="3">Sending a link to a store product</h2></div><div data-component-type="text"><div>Seize the moment by sending links directly to product pages. Reply to incoming chat messages or reach out to <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-viewing-and-chatting-with-live-site-visitors" target="">site visitors you can see are browsing</a>.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>You must add <a data-composite="true" href="https://support.wix.com/en/article/wix-stores-adding-wix-stores" target="">Wix Stores</a> to your site to send product links.</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/05/16/8c6f2b4b-6e18-4c02-ae9d-6990d8816b08/dc7dc63e-7964-438c-b9c4-b3c491f01c52.png" alt="A screenshot of a chatbox with a product element attached." /></div></div><div data-component-type="heading"><h2 id="" level="4">To send a link to a store product:</h2></div><div data-component-type="text"><ol>
  <li>Choose the contact you'd like to chat with:
    <ul>
      <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Inbox&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/inbox/" target="_blank">Go to Inbox</a> in your site's dashboard and click an existing conversation.</li>      <li><a data-composite="true" href="https://support.wix.com/en/article/wix-chat-viewing-and-chatting-with-live-site-visitors" target="">Select a live site visitor</a>.</li>    </ul>  </li>  <li>Click the text box at the bottom to start typing your message.</li>  <li>Click the <strong>Message via</strong> drop-down and select <strong>Chat</strong>.</li>  <li>Click the Products <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/05/12/cacfd6ed-2a96-4b61-9bb8-9f0b4bbbc49d/e85a0117-4c27-4e2f-a3d9-cd4652a53a7e.png" /> icon.</li>  <li>Select the relevant product and click <strong>Send</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>A product will not be listed if it's out of stock or hidden from your store page. Go to the <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Products&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https:%2F%2Fwww.wix.com%2Fdashboard%2F%7B%7BmetaSiteId%7D%7D%2Fstore%2Fproducts%3FreferralInfo%3Dsidebar" target="_blank">Products</a> page in your dashboard to <a data-composite="true" href="https://support.wix.com/en/article/wix-stores-changing-the-visibility-of-a-product" target="">manage the visibility of your store products</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="sending-a-link-to-a-service" level="3">Sending a link to a service</h2></div><div data-component-type="text"><div>Promote services offered on your site by sending links that bring your contacts straight to your sign-up pages.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>You must add <a data-composite="true" href="https://support.wix.com/en/article/wix-bookings-about-wix-bookings" target="">Wix Bookings</a> to your site to send links to services.</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/05/16/b3794446-370e-45b5-9551-8bfc54bb4401/9bda823b-76cc-4733-a7f2-4dc7a438f1d9.png" alt="A screenshot of a chatbox with a service link attached." /></div></div><div data-component-type="heading"><h2 id="" level="4">To send a link to a service:</h2></div><div data-component-type="text"><ol>
  <li>Choose the contact you'd like to chat with:
    <ul>
      <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Inbox&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/inbox/" target="_blank">Go to Inbox</a> in your site's dashboard and click an existing conversation.</li>      <li><a data-composite="true" href="https://support.wix.com/en/article/wix-chat-viewing-and-chatting-with-live-site-visitors" target="">Select a live site visitor</a>.</li>    </ul>  </li>  <li>Click the text box at the bottom to start typing your message.</li>  <li>Click the <strong>Message via</strong> drop-down and select <strong>Chat</strong>.</li>  <li>Click the Services<strong> </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/05/12/3de6418f-025c-4509-9464-d450fbcc6d14/7aaedb3e-c480-40ca-804f-11fe4279a90c.png" />. </li>  <li>Select the relevant service and click <strong>Send</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="sending-a-coupon" level="3">Sending a coupon</h2></div><div data-component-type="text"><div>Give your visitors reasons to spend more time on your site by sending coupons for store discounts, free shipping and more.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/05/16/c23c6887-6f9f-4da7-a949-c1c003f71e74/744d5a58-7e5e-49f2-b40b-0de742d9da38.png" alt="A screenshot of a chatbox with a coupon code element attached." /></div></div><div data-component-type="heading"><h2 id="" level="4">To send a coupon:</h2></div><div data-component-type="text"><ol>
  <li>Choose the contact you'd like to chat with:
    <ul>
      <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Inbox&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/inbox/" target="_blank">Go to Inbox</a> in your site's dashboard and click an existing conversation.</li>      <li><a data-composite="true" href="https://support.wix.com/en/article/wix-chat-viewing-and-chatting-with-live-site-visitors" target="">Select a live site visitor</a>.</li>    </ul>  </li>  <li>Click the text box at the bottom to start typing your message.</li>  <li>Click the <strong>Message via</strong> drop-down and select <strong>Chat</strong>.</li>  <li>Click the Coupons<strong> </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/05/12/8d7a90dc-b820-4d59-8384-934f1bd908d6/cabd811d-77d9-465e-bba7-16f96f986db3.png" />. </li>  <li>Choose what you want to do:
    <ul>
      <li>Create a new coupon: 
        <ol>
          <li>Click <strong>+ New Coupon</strong>.</li>          <li>Select the type of coupon you want to offer.</li>          <li>Enter your coupon details (code, name, etc.).</li>          <li>When ready, click <strong>Create Coupon</strong> at the bottom right.  </li>          <li>Select the coupon you just created and click <strong>Send</strong>. </li>        </ol>      </li>      <li>Send an existing coupon: Select the relevant coupon from the panel and click <strong>Send</strong>.</li>    </ul>  </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="requesting-a-payment" level="3">Requesting a payment</h2></div><div data-component-type="text"><div>Send a payment request to share a convenient payment link. Your contact can use their credit card or PayPal account to make this payment.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/05/16/a7b89087-4a1b-4b16-a8f9-c9a76e6c0501/b6e3d104-bcb7-4909-862c-ccded6fa5342.png" alt="A screenshot of a chatbox with a payment request element attached." /></div></div><div data-component-type="heading"><h2 id="" level="4">To request a payment:</h2></div><div data-component-type="text"><ol>
  <li>Choose the contact you'd like to chat with:
    <ul>
      <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Inbox&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/inbox/" target="_blank">Go to Inbox</a> in your site's dashboard and click an existing conversation.</li>      <li><a data-composite="true" href="https://support.wix.com/en/article/wix-chat-viewing-and-chatting-with-live-site-visitors" target="">Select a live site visitor</a>.</li>    </ul>  </li>  <li>Click the text box at the bottom to start typing your message.</li>  <li>Click the <strong>Message via</strong> drop-down and select <strong>Chat</strong>.</li>  <li>Click the Request Payment icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/05/12/5736a995-1178-411c-a882-2cd2014f30e7/d669923f-743f-4e1a-b19e-d0c8c3572b9b.png" />.</li>  <li>Set the amount and write a short description for your request.</li>  <li>Click <strong>Send Request</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Make sure you're ready to accept payments through Wix Chat:</div><div class="info-content"><div>Connect a <a data-composite="true" href="https://support.wix.com/en/article/accepting-payments-an-overview" target="">payment method</a> to your site.</div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Any payment sent through chat appears in the <a data-composite="true" href="https://support.wix.com/en/article/getting-an-overview-of-your-transactions" target="">Transactions tab on your site's dashboard</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-content"><div><a data-composite="true" href="https://support.wix.com/en/article/wix-inbox-sending-messages-and-attaching-elements" target="">Explore more elements you can add to messages sent through Inbox</a>.</div></div></div></div>

Build a community around your site by adding members chat. Members chat is an additional Wix Chat feature that allows your logged-in site members to chat with each other in addition to chatting with y...

Wix Chat: Allowing Members to Chat with Each Other Using Members Chat

<div data-component-type="text"><div>Build a community around your site by adding members chat. Members chat is an additional Wix Chat feature that allows your logged-in site members to chat with each other in addition to chatting with you (the business). Once enabled, your members can see private chats as well as create group chats.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before you activate members chat:</div><div class="info-content"><ul>
  <li>Make sure you have installed a <a data-composite="true" href="https://support.wix.com/en/article/site-members-add-and-set-up-a-members-area" target="_blank">members area</a> as well as one of the social apps (Wix Blog, Wix Forum).</li>  <li>Make sure at least one of your members has <a data-composite="true" href="https://support.wix.com/en/article/site-members-making-a-member-profile-public#what-is-a-community" target="">selected the 'join a community' checkbox</a> when registering to join your site.</li></ul></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/04/22/3061d700-96c9-49b5-b16a-abe49625e7c4/d652dd03-75a0-4bf4-aaf8-d19d8a43d581.png" alt="An example of a members chat area on a site." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="activating-members-chat" level="3">Activating members chat</h2></div><div data-component-type="text"><div>You need to activate members chat to allow your site members to view and communicate with each other.</div></div><div data-component-type="heading"><h2 id="" level="4">To activate members chat:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Chat%20Settings&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/inbox/settings/chat?referralInfo=Inbox" target="">Go to Chat Settings</a> in your site's dashboard.</li>  <li>Scroll down to the<strong> Members chat</strong> section.</li>  <li>Click the <strong>Enable members chat</strong> toggle to add or remove members chat from your site: 
    <ul>
      <li><strong>Enabled: </strong>Logged-in site members can chat with each other and start group chats.</li>      <li><strong>Disabled:</strong> Site members can only use Wix Chat to chat with you (the business).</li>    </ul>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/04/22/53660687-d105-4a37-b7cf-4bf1affda791/32c72fb5-a755-4abe-9e80-27192d184f13.png" alt="A screenshot of the Members chat settings with Enable members chat toggled on." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="managing-members-chat" level="3">Managing members chat</h2></div><div data-component-type="text"><div>Only members can use members chat, so you can control who has the ability to chat by adding or removing members in your site's dashboard.</div><div><br /></div><div>You can:</div><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/site-members-blocking-or-deleting-a-member" target="">Block or delete a site member</a> to prevent them from accessing members areas or participating in members chat.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/approving-a-site-member" target="">Approve a site member</a> to allow them to use members areas and participate in members chat (this is only applicable if you've set up <a data-composite="true" href="https://support.wix.com/en/article/site-members-editing-the-signup-settings-for-the-default-and-custom-forms" target="">manual approval for site members</a> and they're not approved automatically).</li></ul></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/04/22/12761ca1-eac0-42b2-b802-bb198b871edf/3c8094d8-0253-43d2-b76c-104cfc47b4ba.png" alt="A screenshot of a site members list." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>From this members list, you can also <a data-composite="true" href="https://support.wix.com/en/article/site-members-managing-your-member-roles" target="">assign different roles</a> or <a data-composite="true" href="https://support.wix.com/en/article/assigning-a-badge-to-a-member" target="">badges</a> to categorize members or make them stand out.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="creating-and-managing-group-chats" level="3">Creating and managing group chats</h2></div><div data-component-type="text"><div>Activating members chat gives you the ability to create group chats. Group chats are a great way to keep your members engaged and build a community around your site. Members can also create group chats to interact with each other.</div></div><div data-component-type="heading"><h2 id="" level="4">To create and manage a group chat:</h2></div><div data-component-type="text"><ol>
  <li>Log in to your live site's Members Area.<br />
<strong>Note:</strong> Use your Wix account credentials to log in.  </li>  <li>Click the chatbox at the bottom corner of your live site. </li>  <li>Click <strong>+ New Chat</strong>.</li>  <li>Click <strong>New Group Chat</strong>.</li>  <li>Add members to your group by clicking their names. When your list is ready, click <strong>Next</strong>.</li>  <li>Enter a name for your group. </li>  <li>(Optional) Click the camera icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/04/22/aa4f4d54-c9ab-4729-963c-6699cd86f2fc/ae6fbb0a-12e8-4cc7-a3b8-3daf40739ef6.png" /> to select a group image. </li>  <li>Click <strong>Create</strong>.<br />
<strong>Tip:</strong> Your logged-in members can create group chats following the same steps as above.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/05/27/72b520ad-b240-416e-aa3b-ffc5fcadecf4/7b49cb3d-289d-4242-a504-3b081df51fe4.png" alt="An screenshot of a members chat area on a site, with the cursor hovering over the Create button to create a new group chat." /></div></div><div data-component-type="text"><ol>
  <li>(Optional) Click the More Actions icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/04/22/92312343-5abf-4ad0-86ca-a711e127ffad/c919fdff-0dd9-4dce-a2a0-7058b4c7a374.png" /> to manage your group chat settings or participants:</li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Edit your group chat name or image</h4><div class="collapsible-content"><ol>
  <li>Click <strong>Change Image &amp; Name</strong>.</li>  <li>Customize the group chat's name and image:
    <ul>
      <li><strong>Image: </strong>Click the existing image or the camera icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/04/22/aa4f4d54-c9ab-4729-963c-6699cd86f2fc/ae6fbb0a-12e8-4cc7-a3b8-3daf40739ef6.png" /> and select a new image. </li>      <li><strong>Name: </strong>Click the existing group name and enter a new one. </li>    </ul>  </li>  <li>When ready, click <strong>Done</strong> at the bottom of the chatbox.</li></ol><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/04/22/7bff1c5a-668f-47a8-988a-58ed715dbe90/1f62b392-1fc7-491c-b797-abef7c953c14.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Add or remove group chat participants</h4><div class="collapsible-content"><ol>
  <li>Click <strong>Group Chat Members</strong>.</li>  <li>Choose what you want to do: 
    <ul>
      <li>Add new members to your group:
        <ol>
          <li>Click<strong> + Add Members</strong>.</li>          <li>Select the checkbox next to the relevant members.</li>          <li>Click <strong>Add</strong>.<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/04/22/ece57faf-3973-4ccd-9e15-f804b3612b01/d0b3ae62-2c9b-4113-b0a2-fa57c5d7ca26.png" /></li>        </ol>      </li>      <li>Remove members from your group:
        <ol>
          <li>Click <strong>Remove</strong> next to the relevant member.</li>          <li>Click <strong>Remove</strong> to confirm.<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/04/22/faa549c6-6fe2-4434-b299-f77fa7df54ab/8869f7ea-b50a-4e7e-a0b3-ab06f2047723.png" /></li>        </ol>      </li>    </ul>  </li></ol></div></div></div>

Chat with your site visitors in all languages your multilingual site offers. With Wix Multilingual, you can easily translate your chat's header, lead capture form and automated messages.  Translating ...

Wix Chat: Translating Wix Chat

<div data-component-type="text"><div>Chat with your site visitors in all languages your multilingual site offers. With Wix Multilingual, you can easily translate your chat's header, lead capture form and automated messages.  </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="translating-wix-chat" level="3">Translating Wix Chat</h2></div><div data-component-type="text"><div>Translate your chat to expand your global reach, diversify your site content and craft a chat experience tailored to your visitors.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>You can fully translate your <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-customizing-your-wix-chat-settings#adding-a-pre-chat-form" target="">pre-chat form</a>, as well as the <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-designing-your-chatbox#setting-the-text-your-chatbox-displays" target="">text your chatbot displays</a>.</div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To translate your chat:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/multilingual?&amp;title=Translation%20Manager&amp;buttonText=Go+To+Translation+Manager" target="_blank">Go to Translation Manager</a> in your site's dashboard.</li>  <li>Click <strong>Chat</strong> on the left. </li>  <li>Choose the relevant option:
    <ul>
      <li><strong>If you </strong><a data-composite="true" href="https://support.wix.com/en/article/wix-multilingual-auto-translating-your-site" target=""><strong>auto-translated</strong></a><strong> your site:</strong> Review the automated translations and edit if necessary. </li>      <li><strong>If you didn't use auto-translation:</strong> Translate the fields manually. You can also click <strong>Auto-translate </strong>below a field to automatically translate that specific field.</li>    </ul>  </li>  <li>Click <strong>Save and Publish</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/21e446eb-7f73-4f2f-84b1-c6b77e64e45e/2024/03/13/0baeff8d-d80e-4e10-88d8-865b9f0b75dc/e0e72821-e70d-42d5-b33b-ca0128b1b171.png" alt="A screenshot of Wix Multilingual Translation Manager in the site dashboard." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about translating Wix Chat:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is all text in Wix Chat translatable?</h4><div class="collapsible-content"><div>Certain text in the Wix Chat front (e.g. the &quot;Type your message&quot; text) is generated automatically and cannot be translated manually with Wix Multilingual. </div><div><br /></div><div>This text translates automatically in the following languages: Arabic, Bulgarian, Chinese (Traditional), Czech, Danish, Dutch, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Tagalog, Thai, Turkish, and Ukrainian.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Are changes I make to Wix Chat in my main language automatically updated in my secondary language(s)?</h4><div class="collapsible-content"><div>No. Changes you make to Wix Chat content in your main language are not automatically updated in your secondary language(s). </div><div><br /></div><div>Each time you make an update to your chat's content, make sure to translate it in the Multilingual dashboard.</div></div></div></div>

When you install Wix Chat, it automatically adds a Quick Action Bar (QAB) to your mobile site. With a QAB, visitors can easily start chatting with you from their mobile phones as well as perform any o...

Wix Chat: Customizing the Chat Icon on Your Mobile Site

<div data-component-type="text"><div>When you install Wix Chat, it automatically adds a <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-adding-and-setting-up-the-quick-action-bar-on-your-mobile-site" target="_blank">Quick Action Bar</a> (QAB) to your mobile site. With a QAB, visitors can easily start chatting with you from their mobile phones as well as perform any other shortcuts you've added.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2022/02/22/b26991fa-3fc4-43aa-950d-7798a5bfd66c/f76d1e04-8975-4c79-95bb-ab3e4bea480a.png" /></div></div><div data-component-type="text"><div>Depending on the number of actions in the QAB, the customization options differ. If chat is your only action, the design is pulled from your desktop site. If you have multiple actions, you can choose a design from the preset QAB themes. </div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Want to remove the chat icon completely?</div><div class="info-content"><div>You cannot remove Wix Chat from your mobile site without removing it from your desktop site. To remove the chat function entirely from both desktop and mobile, <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-deleting-wix-chat" target="">delete Wix Chat</a>.</div><div><br /></div><div>Vote for the ability to remove chat from mobile only in <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-request-removing-or-hiding-chat-from-your-mobile-site" target="">this feature request</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="customizing-the-chat-icon-when-wix-chat-is-the-only-action-in-the-qab" level="3">Customizing the chat icon when Wix Chat is the only action in the QAB</h2></div><div data-component-type="text"><div>If Wix Chat is the only action in your QAB, the color of the mobile chat icon is pulled from the <strong>Design</strong> tab in your desktop chat settings. To change the color of the icon, go to your Editor from desktop and update the <strong>Minimized Chat</strong> settings. <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-designing-your-chatbox" target="_blank">Learn more about customizing this and other aspects of your chatbox</a></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>The chat icon color is the same for desktop and mobile.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="customizing-the-chat-icon-when-there-are-multiple-actions-in-the-qab" level="3">Customizing the chat icon when there are multiple actions in the QAB</h2></div><div data-component-type="text"><div>If your QAB has multiple actions, your design options for the chat icon are limited to the QAB preset designs. By default, the chat icon is blue. You can change the color scheme of the icons and customize the border and shadow of the QAB from the mobile Editor. <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-adding-and-setting-up-the-quick-action-bar-on-your-mobile-site#step-4-design-your-quick-action-bar-1" target="_blank">Learn more about designing your QAB</a></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/05/27/7617f663-cd97-45b0-a556-8a7b34acb2b6/b8ccc07f-1ed1-4a80-99d5-af1680f294dc.png" /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Chat with site visitors from mobile</div><div class="info-content"><div>Download the Wix app to <a data-composite="true" href="https://support.wix.com/en/article/wix-app-viewing-and-chatting-with-live-site-visitors" target="">view and chat with live site visitors</a> from mobile.</div></div></div></div>

See who's currently on your site and initiate chats directly from your site's dashboard. This is a great way to keep your visitors engaged and turn them into meaningful business leads. You can also vi...

Wix Chat: Viewing and Chatting with Live Site Visitors

<div data-component-type="text"><div>See who's currently on your site and initiate chats directly from your site's dashboard. This is a great way to keep your visitors engaged and turn them into meaningful business leads. You can also view live site visitors' activity including where they're browsing from and what site page they're on.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Before you begin:</div><div class="info-content"><div>To view visitor activity and initiate chats, you must first install Wix Chat on your site.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Show me how</h4><div class="collapsible-content"><ol>
  <li>Go to the <a data-composite="true" href="https://support.wix.com/en/article/adding-an-app-to-your-site" target="_blank">Wix App Market</a>.</li>  <li>Type <strong>Wix Chat</strong> in the search bar and select it from the results.</li>  <li>Click <strong>Add to Site</strong>.</li></ol></div></div></div><div data-component-type="heading"><h2 id="" level="3">To view and chat with your live site visitors:</h2></div><div data-component-type="text"><ol>
  <li>Go to your site's <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Your%20Dashboard&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https:%2F%2Fwww.wix.com%2Fdashboard%2F%7B%7BmetaSiteId%7D%7D%2Fhome/?referralInfo=KB_Article" target="_blank">dashboard</a>.<br />
<strong>Note:</strong> This feature is available from any section of your dashboard. </li>  <li>Click the <strong>Inbox </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2021/03/30/ea659175-bf24-40e3-b3f7-adeb8a97a7a4/09f14519-f75a-4e7c-91d9-bec24db109d7.png" />  at the top right corner. All current site visitors are displayed in the pop-up window. </li>  <li>Click a visitor to open a new inbox message.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>If a live site visitor has provided info in the past (e.g. filled out a contact form) their name appears. If they haven't provided any information they appear as &quot;Visitor #&quot;.</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2021/09/07/57d6b900-1880-49bf-bece-6a082c0fec23/98a0846e-24ce-4d36-8bc0-54ce301444f2.png" /></div></div><div data-component-type="text"><ol>
  <li>From Wix Inbox, choose what you want to do:</li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Chat with the visitor</h4><div class="collapsible-content"><ol>
  <li>Type your message in the text box.</li>  <li>Click <strong>Send</strong> at the bottom right.</li></ol><div><br /></div><div><strong>Note:</strong> Make sure your chat status is set to 'online' so the visitor can see you're available to chat. To check your chat status:</div><ol>
  <li>Click the <strong>Settings</strong> drop-down at the top right of your inbox.</li>  <li>Enable the <strong>Chat Status</strong> toggle.<br />
<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2021/09/07/b2c6913f-b3fd-4b56-b620-7f51a7006ceb/5a32d369-b8bc-44b5-ab86-1c7cc1802ba9.png" /></li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">View the visitor's site activity</h4><div class="collapsible-content"><div>At the top of the inbox message you can see all available information about the site visitor including:</div><ul>
  <li>The site page they're viewing</li>  <li>The type of device they're using<br />
<strong>Note: </strong>Hover over the site page to view the device type</li>  <li>How long they've been on your site</li>  <li>The number of times they've visited your site<br />
<strong>Note:</strong> Hover over the site time to see visit number</li>  <li>Their location<br />
<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2021/09/07/472a280e-77c5-4090-b138-4d2b8ba1cfce/49b89a8b-7aea-4b29-9b89-d672f124204a.png" /></li></ul></div></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tips:</div><div class="info-content"><ul>
  <li>You can also view and chat with live site visitors from the Wix app. <a data-composite="true" href="https://support.wix.com/en/article/wix-app-viewing-and-chatting-with-live-site-visitors" target="_blank">Learn more</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/wix-inbox-managing-your-notification-settings" target="">Enable desktop notifications</a> to make sure that you never miss a chat.</li></ul></div></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Want to learn more?</div><div class="info-content"><div>Check out the full course in Wix Learn on promoting and growing your business. Skip to the &quot;Capture new leads&quot; and &quot;Manage your customer relationships&quot; videos to learn more about <a data-composite="true" href="https://www.wix.com/learn/online-course/digital-marketing/promote-and-grow-your-business-with-wix" target="_blank">the benefits of using Wix Chat</a>.</div></div></div></div>

Add the WhatsApp channel to your Wix Chat chatbox to allow visitors to choose whether to chat to you via your site's chat or a WhatsApp account. This flexibility encourages your visitors to get in tou...

Wix Chat: Adding the WhatsApp Channel to Your Chatbox

<div data-component-type="text"><div>Add the WhatsApp channel to your Wix Chat chatbox to allow visitors to choose whether to chat to you via your site's chat or a WhatsApp account. This flexibility encourages your visitors to get in touch and makes it more convenient for them to maintain the conversation. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>When you add WhatsApp to your chatbox, messages go directly to the WhatsApp account attached to the phone number you provided during setup. Visitors messaging you can view the name, phone number and profile image of this WhatsApp account.</div><div><br /></div><div>To manage incoming WhatsApp messages in your Wix Inbox, <a data-composite="true" href="https://support.wix.com/en/article/wix-inbox-connecting-whatsapp-business-to-inbox" target="">connect your WhatsApp account to Wix Inbox</a>.</div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before you begin:</div><div class="info-content"><div>Make sure you've added <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-adding-wix-chat-to-your-site" target="_blank">Wix Chat</a> to your site so you can add the WhatsApp channel.</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/03/28/7a56454f-bfa6-4f2f-9b8c-e8beb58b515f/7ed0abaa-6849-42c0-825b-17b84068a68c.png" alt="A screenshot of a WhatsApp message in a chatbox." /></div></div><div data-component-type="heading"><h2 id="" level="3">To add the WhatsApp channel to your chatbox:</h2></div><div data-component-type="text"><ol>
  <li>Go to the <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Channel%20Settings&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/chat/channels/" target="_blank">Channels</a> tab in your Chat Settings.</li>  <li>Click the toggle next to WhatsApp to let visitors contact you via WhatsApp in your chatbox.<br />
<strong>Note:</strong> Click<strong> Get Started </strong>if this is your first time setting up chat channels.</li>  <li>Enter your phone number in the <strong>Your phone number (with country code)</strong> field. This phone number should be the one linked to the WhatsApp account you'd like to use.<br />
<strong>Note:</strong> Make sure you enter your phone number in full international format: a plus sign (+) followed by the country code, city code and local phone number, e.g. +1 408 XXX XXXX. Remember to remove any leading 0s.</li>  <li>(Optional) Enter an info message (e.g. availability hours) in the <strong>WhatsApp info text</strong> field. This message appears in your chatbox when visitors select 'WhatsApp' as their preferred chat method.</li>  <li>(Optional) Enter a default message in the <strong>Pre-filled message</strong> field. Visitors can edit or change this message before they send it to you.</li>  <li>Click <strong>Save Changes</strong> at the top right.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/03/28/2d6b88b5-63ce-4c3b-a931-f8ac8d4728f9/9d759d1f-3f0d-4fda-ab07-f046e6854187.png" alt="A screenshot of WhatsApp Chat Settings with the text fields filled out." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Looking for more channels?</div><div class="info-content"><div>Messenger and phone calls will be added as additional chat channels soon. Click <strong>Set Email Reminder</strong> next to the relevant channel in the Channels tab to get notified when the channel becomes available.</div></div></div></div>

Wix Chat is a tool that allows your visitors to chat with you live through a chatbox on your site. It is often included with Wix site templates so it may be on your site without you realizing. If you ...

Wix Chat: Deleting Wix Chat

<div data-component-type="text"><div>Wix Chat is a tool that allows your visitors to chat with you live through a chatbox on your site. It is often included with Wix site templates so it may be on your site without you realizing. If you do not want visitors to have the option to chat to you, you can delete Wix Chat.</div></div><div data-component-type="text"><div>Deleting Wix Chat removes all chat elements completely from your site and your apps. This includes push notifications, chat visibility, new message display, chat form and members chat. You'll still have access to any previous chats from <a data-composite="true" href="https://support.wix.com/en/article/wix-inbox-an-overview" target="">Wix Inbox</a> in your site's dashboard.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Not sure you want to delete Wix Chat? Keep it and make it work for you:</div><div class="info-content"><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/wix-chat-customizing-your-wix-chat-settings#setting-your-online-and-offline-chat-hours" target="">Manage your chat status and hours</a>, including instantly toggling between available and unavailable.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/wix-chat-customizing-your-wix-chat-settings#adding-faq-buttons-to-your-chatbox" target="">Add FAQ buttons to your chatbox</a> to address common questions.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/wix-chat-customizing-your-wix-chat-settings#adding-a-pre-chat-form" target="">Add a pre-chat form</a> to gather key visitor information whether you're online or offline.</li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="deleting-wix-chat-from-your-site" level="3">Deleting Wix Chat from your site</h2></div><div data-component-type="text"><div>To remove Wix Chat completely, all you need to do is delete the chatbox from your site's Editor. Chatboxes can have different designs but they generally appear at the bottom right of your site and look something like this:</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2021/12/02/316b06b8-88cd-4f30-b10e-90da249cb8a4/0a3fd909-6781-4352-947e-9ead38062d63.png" alt="An example of how the chatbox looks with a larger design" /></div></div><div data-component-type="text"><div>Or this:</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2021/12/02/86640c5c-4155-4618-b43d-6f8a53b54cea/39213e54-05c4-415b-8092-4c32a7712174.png" alt="An example of how the chatbox looks with a smaller design" /></div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Wix-Editor" class="tab-heading heading-0">Wix Editor</div><div data-slug="Studio-Editor" class="tab-heading heading-1">Studio Editor</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Select the chatbox in your editor.</li>  <li>Press <strong>Delete </strong>on your keyboard.</li>  <li>Click <strong>Publish</strong> to make the changes go live.</li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Select the chatbox in your editor.</li>  <li>Click the <strong>More Actions</strong> <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/1de041c3-9554-4d04-9ed8-d7e127f698b3/2020/06/30/bd8736cb-f8a5-411f-89b3-60662467ad15/8a060341-72b5-40d4-8c12-d68ec7e3fbba.jpg" /> icon and click <strong>Uninstall Chat</strong>.</li>  <li>Click <strong>Publish</strong> to make the changes go live.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2024/06/24/b8a1c7b7-a337-4214-b0e1-ccc6c0c347c7/10abcec5-e3fe-4c5b-8db3-60cd9bcbc57e.png" alt="A screenshot demonstrating where to find the Uninstall Chat button in the Studio Editor" /></div></div></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>If you can't find it, it's possible that you set it to appear on specific pages only. Check each of your site's pages to see if it's there.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="troubleshooting-issues-with-deleting-wix-chat" level="3">Troubleshooting issues with deleting Wix Chat</h2></div><div data-component-type="text"><div>Here are the most common issues with deleting Wix Chat. Click an issue to see how to solve it.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Unable to remove the chatbox from a page with no header and footer</h4><div class="collapsible-content"><div>In the Wix Editor, it's possible to choose the <strong>No Header &amp; Footer</strong> layout for a specific page on your site. When using this layout, you won't be able to access the chatbox from that page.<br />
<br />
<strong>Note: </strong>If you're using the Studio Editor, this issue does not occur. Removing the footer does not prevent you from accessing or removing the chatbot.</div><div><br /></div><div><strong>To delete the chatbox from the page:</strong></div><ol>
  <li>Click Menus and Pages<strong> </strong><img data-composite="true" src="https://lh4.googleusercontent.com/78oSgFeIMp5aI1p-pjbs4Qas3jboaOudOvC7kH9B8r0ulkBbhu1KY6_JAuMJfsfkXmoN64979lHbPcNM5psjZPHslubRTrl2gyrI_fI_wm2HxgwlZbGvpggATt3Yg1su53pkKti8" /> on the left side of the Editor.</li>  <li>Click the relevant page.</li>  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2eyqiy4n03ve6.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2015/08/03/ea5aa155-aa5e-4ef1-8bea-69375765e8c4.png" />.</li>  <li>Select <strong>Settings</strong>. </li>  <li>Open the <strong>Layouts </strong>tab.</li>  <li>Select <strong>Standard</strong>. </li>  <li>Select the chatbox in your editor and press Delete on your keyboard.</li>  <li>Click <strong>Publish</strong> to make the changes go live.<br />
<strong>Tip: </strong>You can switch back to the<strong> No Header &amp; Footer </strong>layout when you're done.</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Unable to remove the chatbox from your mobile site </h4><div class="collapsible-content"><div>Deleting your chatbox from your desktop site deletes it from your mobile site as well. You cannot delete the chatbox from your mobile site only. Vote for the ability to remove chat from mobile only in <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-request-removing-or-hiding-chat-from-your-mobile-site" target="">this feature request</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">There's still chat buttons on your site that are visible</h4><div class="collapsible-content"><div>If you're using the Wix Editor, you may have added chat buttons (shortcuts to your chatbox, often displaying <strong>Let's chat</strong> or <strong>Message us</strong>) to your site. When Wix Chat has been deleted, these buttons won't function.</div><div><br /></div><div><strong>Delete chat buttons no longer needed:</strong></div><ol>
  <li>Click the chat button in your editor.</li>  <li>Press <strong>Delete </strong>on your keyboard.</li></ol></div></div></div>

Notifications instantly alert you and your collaborators to every new Wix Chat message submitted through your site's chatbox. Reply in real time or follow up later. Set up these notifications so they ...

Wix Chat: About Notifications

<div data-component-type="text"><div>Notifications instantly alert you and your collaborators to every new Wix Chat message submitted through your site's chatbox. Reply in real time or follow up later. Set up these notifications so they work best for your business, and choose to receive them via email, mobile or desktop.</div><div><br /></div><div>All incoming Wix Chat messages are routed to Wix Inbox, so you manage your Chat notification settings in your Wix Inbox Settings.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>You cannot change notification settings for chat messages only. Changing notification settings in the Inbox Settings affects all inbox notifications (e.g. new email received, new form received).</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/10/26/1d8463a2-f90c-4745-8102-e0ecee571f8e/34d2a87b-fbb2-46cb-9b00-4c7e2a5e078d.png" alt="A screenshot of a mobile notification." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Ready to get started?</div><div class="info-content"><div>Explore your <a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/inbox/settings/notifications/?&amp;title=Select%20a%20site&amp;buttonText=Manage+Inbox+notifications" target="_blank">Inbox notification settings</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="never-miss-a-new-message" level="3">Never miss a new message</h2></div><div data-component-type="text"><div>How would you like to be notified of incoming chat messages? You have the option to turn on email, desktop and mobile notifications. Stay in the loop and reply instantly, whether you're at your desk or on the move.</div><div><br /></div><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-inbox-managing-your-notification-settings" target="">managing your notification settings</a>.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/10/26/fc63c7d1-b946-421c-9a7c-0c89cb01c940/09553ff5-d0ba-45f5-8d55-cce85006edd4.png" alt="A screenshot of an email notification." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="keep-your-inbox-clutter-free" level="3">Keep your inbox clutter-free</h2></div><div data-component-type="text"><div>Keep your email notifications separate from other Wix account emails by having them sent to an address other than the one you've set as your account email.</div><div><br /></div><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-managing-email-notifications#faqs" target="">changing the email address your notifications go to</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="share-the-responsibility-of-managing-your-messages" level="3">Share the responsibility of managing your messages</h2></div><div data-component-type="text"><div>If you'd like certain team members to be notified of incoming messages (as well as you or instead of you), enable collaborator email notifications. You can set permissions for each collaborator so they have access to specific parts of your dashboard and site. </div><div><br /></div><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-inbox-working-with-site-collaborators#enabling-email-notifications-for-collaborators" target="">enabling email notifications for collaborators</a>.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/be0b50df-801c-4d6d-b81c-dc49333eccac/2022/10/26/47486456-734d-4db0-b218-b8d7a021e6bf/ec4c8bf0-27e4-43db-94dd-ee81e5c7c996.png" alt="A screenshot showing how to toggle on email notifications and set permissions for site collaborators." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Here are some common questions about managing your notification settings:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I change the email address my Chat notifications go to?</h4><div class="collapsible-content"><div>Email notifications are automatically sent to the email address you used when signing up for your Wix account. If you want email notifications to go to a different email address, such as your business email address, you can add it as a site collaborator.</div><div><strong>Note:</strong> Any new email address you'd like to add as a site collaborator must have a separate Wix account.</div><div><br /></div><div><strong>To add your business email as a site collaborator:</strong></div><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Inbox&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/inbox/" target="_blank">Go to Inbox</a> in your site's dashboard.</li>  <li>Click the <strong>Settings</strong> drop-down at the top right.</li>  <li>Click <strong>Notifications</strong>.</li>  <li>(Optional) Click the <strong>Email notifications </strong>toggle to disable email notifications if you no longer want to receive email notifications to your main account email.</li>  <li>Click the <strong>Profile &amp; team</strong> tab.</li>  <li>Click <strong>+ Invite People</strong> next to <strong>Your team</strong>. </li>  <li>Enter a business email or an alternative email where you want to receive chat and inbox notifications.</li>  <li>Click <strong>Send Invite</strong>.</li>  <li>Go to the new email's inbox and click<strong> Accept Now </strong>in the email.</li>  <li>Log in to the Wix account that's associated with the new email address and click <strong>Accept</strong>.</li>  <li>The new email address is automatically assigned a Back Office Manager role and appears in the <strong>Your team</strong> list. Click the toggle under <strong>Email notifications</strong> to turn on email notifications for this email.</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why am I not receiving Chat notifications on desktop?</h4><div class="collapsible-content"><div>Your browser may be blocking desktop notifications. You may need to update your browser settings to &quot;allow&quot; notifications from Wix.</div><div><br /></div><div>Please refer to notification settings for your browser or device (for example, <a data-composite="true" href="https://support.google.com/chrome/answer/3220216" target="_blank">Chrome</a> or <a data-composite="true" href="https://support.microsoft.com/en-us/microsoft-edge/manage-website-notifications-in-microsoft-edge-0c555609-5bf2-479d-a59d-fb30a0b80b2b" target="_blank">Microsoft Edge</a>).</div></div></div></div>

Automations allow you to focus on the bigger picture by taking care of smaller tasks for you. With Wix Chat, you can set up automations to send or respond to chat messages.For example, you could autom...

Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages

<div data-component-type="text"><div><a data-composite="true" href="https://support.wix.com/en/article/wix-automations-about-the-new-automations-builder" target="">Automations</a> allow you to focus on the bigger picture by taking care of smaller tasks for you. With Wix Chat, you can set up automations to send or respond to chat messages.</div></div><div data-component-type="text"><div>For example, you could automatically send a chat message when a visitor submits a form, or automatically respond to a visitor's chat message by awarding loyalty points.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="automatically-sending-chat-messages" level="3">Automatically sending chat messages</h2></div><div data-component-type="text"><div>All automations consist of a trigger and an action. To automatically send chat messages, you need to set up Wix Chat as the action (for example, a form submission triggers the action of sending a chat message).</div></div><div data-component-type="heading"><h2 id="" level="4">To set up an automation with Wix Chat as the action:</h2></div><div data-component-type="text"><ol>
  <li>Go to <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Open%20Wix%20Automations&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/triggers/" target="_blank">Automations</a> in your site's dashboard.</li>  <li>Click <strong>+ New Automation</strong> in the top right corner.</li>  <li>Click <strong>+ Start from Scratch</strong>.<br />
<strong>Note:</strong> To use a suggested automation, search and select from the options under <strong>Popular</strong>. You can edit the trigger and actions of a suggested automation.</li>  <li>Click the title to give your automation a name.</li>  <li>Click the app you'd like to base your trigger on in the <strong>Trigger</strong> section.</li>  <li>Select your chosen trigger from the available options.<br />
<strong>Note:</strong> These options will differ depending on the app you selected in step 5.</li>  <li>Click the <strong>Limit frequency to</strong> drop-down to set trigger frequency:
    <ul>
      <li><strong>Don't limit (trigger every time):</strong> Your action will take place every time it is triggered by a visitor.</li>      <li><strong>Once per contact:</strong> Your action will take place only once per contact.</li>      <li><strong>Once per contact every 24hrs:</strong> Your action will take place only once per contact in any 24hr period.</li>    </ul>  </li>  <li>Click <strong>Send a chat message</strong> in the <strong>Action</strong> section.<br />
<strong>Note:</strong> <strong>Send a chat message</strong> will only be an action option for certain triggers.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/07/21/9e80e6dc-0e09-42f0-ba3e-f43ae00d08fe/6885fec7-2bbd-4cff-ad39-1d3b0aea70ca.png" alt="A screenshot of selecting Send a Chat Message button in the Automation actions options." /></div></div><div data-component-type="text"><ol>
  <li>Enter the chat message you'd like to send in the <strong>Message</strong> field.</li>  <li>Click the <strong>Send this message only when I'm online to chat</strong> toggle to specify when these messages are sent:
    <ul>
      <li><strong>Enabled:</strong> This chat message will only be sent when your <a data-composite="true" href="https://support.wix.com/en/article/schedule-your-chat-hours" target="">chat status</a> is online.</li>      <li><strong>Disabled:</strong> This chat message will be sent whether your chat status is online or offline.</li>    </ul>  </li>  <li>(Optional) Set a delay and add a condition to specify the automation:</li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Add a delay</h4><div class="collapsible-content"><div>Set the delay between a trigger and its action, to have the action occur after a certain amount of time passes.</div><ol>
  <li>Click <strong>+ Add Delay</strong>.</li>  <li>Click the drop-down and select when to perform the action (e.g. days, hours and minutes).<br />
</li></ol><div><strong>Note: </strong>If you don't add a delay, the action is performed as soon as the trigger occurs.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Add a condition</h4><div class="collapsible-content"><div>Add a condition to make the automation occur when certain conditions are met.</div><ol>
  <li>Click <strong>+ Add Condition</strong>.</li>  <li>Click the <strong>Continue the automation if</strong> drop-down and select the criteria you want to use to decide whether this automation continues each time it's triggered.</li>  <li>Click the drop-down that appears next to your criteria drop-down to select your operator (e.g. &quot;is&quot;, &quot;is not&quot;).</li>  <li>Click the drop-down or text box that appears next to the operator drop-down to complete your condition.<br />
<strong>Note:</strong> The logical statement you've created will determine whether the automation continues.</li>  <li>(Optional) Click <strong>+ Add Criteria</strong> to add more conditions.</li></ol></div></div></div><div data-component-type="text"><div>12.  (Optional) Click <strong>+ Add an Action</strong> at the bottom to set up a <a data-composite="true" href="https://support.wix.com/en/article/the-new-automation-builder-creating-a-multi-action-automation" target="">multi-action automation</a>.</div><div>13.  Click <strong>Activate</strong> to save your new automation.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="automatically-responding-to-chat-messages" level="3">Automatically responding to chat messages</h2></div><div data-component-type="text"><div>All automations consist of a trigger and an action. To automatically respond to chat messages, you need to set up Wix Chat as the trigger (for example, receiving a chat message triggers the action of awarding loyalty points).</div></div><div data-component-type="heading"><h2 id="" level="4">To set up an automation with Wix Chat as the trigger:</h2></div><div data-component-type="text"><ol>
  <li>Go to <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Open%20Wix%20Automations&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/triggers/" target="_blank">Automations</a> in your site's dashboard.</li>  <li>Click <strong>+ New Automation</strong> in the top right corner.</li>  <li>Click <strong>+ Start from Scratch</strong>.<br />
<strong>Note:</strong> To use a suggested automation, search and select from the options under <strong>Popular</strong>. You can edit the trigger and actions of a suggested automation.</li>  <li>Click the title to give your automation a name.</li>  <li>Click <strong>Inbox &amp; Chat</strong> in the <strong>Trigger</strong> section.</li>  <li>Select your trigger:
    <ul>
      <li><strong>Chat message sent:</strong> Any message you send from your Inbox triggers the action.</li>      <li><strong>Inbox message received (chat or email):</strong> A visitor sending you a message to your inbox triggers the action.</li>    </ul>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/07/21/8071e1e6-0ad4-4ed7-ab6b-66fe7855bcca/6b23327a-0905-4964-9ddb-27046bd208e7.png" alt="A screenshot of the 2 available automation triggers for Wix Chat" /></div></div><div data-component-type="text"><ol>
  <li>Click the <strong>Limit frequency to</strong> drop-down to set trigger frequency:
    <ul>
      <li><strong>Don't limit (trigger every time):</strong> Your action will take place every time it is triggered by a visitor.</li>      <li><strong>Once per contact:</strong> Your action will take place only once per contact.</li>      <li><strong>Once per contact every 24hrs:</strong> Your action will take place only once per contact in any 24hr period.</li>    </ul>  </li>  <li>Select your chosen action in the <strong>Action</strong> section and set up the action using the available options.</li>  <li>(Optional) Set a delay and add a condition to specify the automation:</li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Add a delay</h4><div class="collapsible-content"><div>Set the delay between a trigger and its action, to have the action occur after a certain amount of time passes.</div><ol>
  <li>Click <strong>+ Add Delay</strong>.</li>  <li>Click the drop-down and select when to perform the action (e.g. days, hours and minutes).<br />
</li></ol><div><strong>Note: </strong>If you don't add a delay, the action is performed as soon as the trigger occurs.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Add a condition</h4><div class="collapsible-content"><div>Add a condition to make the automation occur when certain conditions are met.</div><ol>
  <li>Click <strong>+ Add Condition</strong>.</li>  <li>Click the <strong>Continue the automation if</strong> drop-down and select the criteria you want to use to decide whether this automation continues each time it's triggered.</li>  <li>Click the drop-down that appears next to your criteria drop-down to select your operator (e.g. &quot;is&quot;, &quot;is not&quot;).</li>  <li>Click the drop-down or text box that appears next to the operator drop-down to complete your condition.<br />
<strong>Note:</strong> The logical statement you've created will determine whether the automation continues.</li>  <li>(Optional) Click <strong>+ Add Criteria</strong> to add more conditions.</li></ol></div></div></div><div data-component-type="text"><div>10.  (Optional) Click <strong>+ Add an Action</strong> at the bottom to set up a <a data-composite="true" href="https://support.wix.com/en/article/the-new-automation-builder-creating-a-multi-action-automation" target="">multi-action automation</a>.</div><div>11.  Click <strong>Activate</strong> to save your new automation.</div></div>

We are excited to announce that Wix Chat now appears even when your header and footer are hidden. Learn more about adding Wix Chat to your site. 

Wix Chat Request: Displaying Chat when the Header and Footer are Hidden

<div data-component-type="text"><div>We are excited to announce that Wix Chat now appears even when your header and footer are hidden. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-adding-wix-chat-to-your-site" target="">adding Wix Chat to your site</a>. </div></div>

Currently, once a visitor has left your site, it is not possible to see how much time they spent browsing or which pages they visited. You can view this information for live site visitors.We are alway...

Wix Chat Request: Seeing Visitor History in Chat

<div data-component-type="text"><div>Currently, once a visitor has left your site, it is not possible to see how much time they spent browsing or which pages they visited. You can view this information for <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-viewing-and-chatting-with-live-site-visitors" target="">live site visitors</a>.</div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div>

We are excited to announce that you can now add a chatbot to your site.Note:This feature is currently in beta.

Wix Chat Request: Adding a Chatbot to Your Site

<div data-component-type="text"><div>We are excited to announce that you can now <a data-composite="true" href="https://support.wix.com/en/article/adding-and-setting-up-the-wix-ai-chat-assistant" target="">add a chatbot to your site</a>.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>This feature is currently in beta.</div></div></div></div>

Currently, it's not possible to add additional fields to the pre-chat form.We are always working to update and improve our products, and your feedback is hugely appreciated.

Wix Chat Request: Adding Additional Fields to the Pre-Chat Form

<div data-component-type="text"><div>Currently, it's not possible to add additional fields to the pre-chat form.</div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is hugely appreciated.</div></div>

Currently, Wix Chat does not support adding GIFs and stickers to chat messages.We are always working to update and improve our products, and your feedback is greatly appreciated.

Wix Chat Request: Add GIFs and Stickers to Chat

<div data-component-type="text"><div>Currently, Wix Chat does not support adding GIFs and stickers to chat messages.</div><div><br /></div><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div>

Currently, emailing chat transcripts is not supported in Wix Inbox and Chat. An emailed transcript provides a full record of a conversation for future reference.We are always working to update and imp...

Wix Chat Request: Email Chat Transcripts

<div data-component-type="text"><div>Currently, emailing chat transcripts is not supported in Wix Inbox and Chat. An emailed transcript provides a full record of a conversation for future reference.</div><div><br /></div><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div>

When you add Wix Chat to your desktop site, it's automatically added to the Quick Action Bar on your mobile site. Currently, it is not possible to remove or hide it from the Quick Action Bar while kee...

Wix Chat Request: Removing or Hiding Chat from Your Mobile Site

<div data-component-type="text"><div>When you add Wix Chat to your desktop site, it's automatically added to the <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-adding-and-setting-up-the-quick-action-bar-on-your-mobile-site" target="_blank">Quick Action Bar</a> on your mobile site. </div></div><div data-component-type="text"><div>Currently, it is not possible to remove or hide it from the Quick Action Bar while keeping it on your desktop site.</div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div>

We're excited to announce that you can now add the WhatsApp channel to your Wix Chat chatbox. We're working on making it possible to connect further third-party communication channels such as Facebook...

Wix Chat Request: Multichannel Chat

<div data-component-type="text"><div>We're excited to announce that you can now <a data-composite="true" href="https://support.wix.com/en/article/wix-chat-adding-the-whatsapp-channel-to-your-chatbox" target="">add the WhatsApp channel to your Wix Chat chatbox</a>. We're working on making it possible to connect further third-party communication channels such as Facebook Messenger.</div></div><div data-component-type="text"><div>A multichannel chat allows site visitors to choose the platform they want to contact you on when opening Wix Chat on your site.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2021/07/26/46ff1271-0306-48a1-b034-237605ba0adf/80858754-2bf1-4e6f-8380-535f8aa9b042.png" /></div></div><div data-component-type="text"><div>We are always looking to update and improve our products and your feedback is greatly appreciated.</div></div>

Currently, visitors to the mobile version of your site cannot see a preview of a new chat message. Instead they see a red dot notification indicating a new message. The message preview is only availab...

Wix Chat Request: Displaying a New Chat Message Preview to Mobile Site Visitors

<div data-component-type="text"><div>Currently, visitors to the mobile version of your site cannot see a preview of a new chat message. Instead they see a red dot notification indicating a new message. The message preview is only available on sites built using Wix Studio.</div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2025/01/16/29419cbc-2397-4218-adc5-eaec36f0636a/35b5e031-0845-4e99-afcd-850c4ef0871b.jpg" alt="A screenshot of a new chat message notification." /></div></div>

We're aware of the issue and are currently gathering more information regarding this matter.Updating your mobile OS version should resolve this issue.

Mobile App Freezing when Typing Long Chat Messages

<div data-component-type="text"><div>We're aware of the issue and are currently gathering more information regarding this matter.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-content"><div><strong>Updating your mobile OS version should resolve this issue.</strong></div></div></div></div>

How to begin

Choosing a template 

Hiring a professional to build your site

Use Wix to build your site and business. Try our AI tools to create a site, customize our templates or hire a professional to create or enhance your web presence.

Getting started

Learn how to use Wix to build your site and business.

Wix Editor basics

Using the Editor tools

Your site's layout

Strips and columns

Structuring your site

Designing your site

Pages

Menus

Managing pages and menus

Text

Buttons

Containers and boxes

Slideshows

Shapes and lines

Adding and customizing elements

Images

Galleries

Videos

Documents and files

Adding files and media

Working with elements

Using effects and animation

Sharing and promoting your site

Adding advanced elements

Getting Started

Mobile Tools

Pages on Mobile

Background on Mobile

Mobile Site Layout

Site Menu on Mobile

Text on Mobile

Media on Mobile

Other Elements on Mobile

Troubleshooting

Building a mobile site

Troubleshooting your Editor site

Using the Wix Editor

Using your site dashboard

Site management

Managing roles and permissions

Managing your site

Getting started with AI

Using AI to create & manage your site

Using AI to set up your business

AI tools

Media Manager basics

Uploading media

Purchasing media

Managing media

Media issues

Adding and managing your media

Using the Pro Gallery

Editing images (Wix Photo Studio)

Managing your media

Setting up your multilingual site

Translating your site

Managing your languages

SEO in Wix Multilingual

Creating a multilingual site

Privacy & GDPR

About Accessibility

Making your site accessible

Advanced accessibility features

Creating an accessible site

About the CMS (Content Management System)

Managing CMS collections

Connecting CMS collection content to your site

Working with dynamic pages and the CMS

Connecting user input elements to the CMS

Using CMS with other Wix products

Advanced CMS features

Wix for developers

Test Sites

SSO Logins

Wix Blocks

Advanced features

Learn how to create a site and manage its content with our intuitive editors. Know how to protect visitors' privacy and make sites compliant with accessibility laws.

Creating your site

Design and manage your site using intuitive Wix features.

Changing your account settings

Sign in issues

Managing your account

Upgrading to a Premium plan

Billing for Premium Plans

Billing for Domains

Billing for Google Workspace Business Emails

Managing your subscriptions

Charges, payments and tax

Invoices for Wix services

Using vouchers and promotions

Billing & premium subscriptions

Review your account settings, manage your subscriptions and plans and understand your invoices.

Account & billing

Manage subscriptions, plans and invoices.

Managing your site with the Wix app

Mobile apps basics

Customizing your own mobile app

Managing your own mobile app

Submitting your mobile app for approval

Building your own mobile app

Customizing your site on the Wix member apps

Managing your site on the Wix member apps

Using mobile apps as a member

Using the Wix member apps

Mobile apps for your customers

Use our mobile apps to run your business efficiently on the go and set up a dedicated app for your site members to stay in touch. 

Using the Wix mobile apps

Run your business and connect with members.

Domain basics

Wix domains

Domains purchased elsewhere

Transferring domains

Managing domains

Troubleshooting domains

Follow our step-by step guides to learn how to purchase, connect or transfer a domain for your site, and find out how to keep your site’s data secure.

Connecting a domain

Learn to purchase, connect or transfer a domain to your site.

Setting up your store

Managing products and categories

Setting up shipping & fulfillment

Setting up payment and checkout

Designing your store

Managing your orders

Managing store inventory

Managing the Members Area

Managing store emails

Promoting stores sales

Wix Stores

Business solutions & apps

Get tools to grow your business and web presence. Find the right tools for your specific needs, set up online payments and keep track of your site's analytics.

Managing your business

Get tools to grow your business and web presence.