Wix Chat: Viewing and Chatting with Live Site Visitors
3 min
In this article
- Viewing and chatting with live site visitors
- FAQs
See who's currently on your site and initiate chats directly from your site's dashboard. This is a great way to keep your visitors engaged and turn them into meaningful business leads. You can also view live site visitors' activity including where they're browsing from and what site page they're on.
Before you begin:
To view visitor activity and initiate chats, you must first install Wix Chat on your site.
Viewing and chatting with live site visitors
See who's browsing your site in real time and chat with live visitors directly from your site's dashboard using Wix Inbox.
To view and chat with your visitors:
- Go to your site's dashboard.
Note: This feature is available from any section of your dashboard. - Click the Inbox icon
at the top right corner. All current site visitors are displayed in the pop-up window. - Click a visitor to open a new inbox message.
Note:
If a live site visitor has provided info in the past (e.g. filled out a contact form) their name appears. If they haven't provided any information they appear as "Visitor #".
- From Wix Inbox, choose what you want to do:
Chat with the visitor
View the visitor's site activity
FAQs
Click a question below to learn more about viewing and chatting with live site visitors.
Can I view and chat with live site visitors from the Wix app?
What if I miss a chat from a live site visitor?
Can multiple team members chat with site visitors?
Why does I see "Add email to message visitor" when I try to message an anonymous site visitor?
