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In this article

Viewing and chatting with live site visitors
Troubleshooting live site visitor issues

Using the Wix mobile apps

Managing your site with the Wix app

Wix App: Viewing and Chatting with Live Site Visitors

In this article

Viewing and chatting with live site visitors
Troubleshooting live site visitor issues

See who is on your site in real-time and start chatting with them directly from the Wix app. View information such as the visitor's location, which page they are on, and the exact amount of time they've spent on your site. If the visitor is a registered site member, you can also see their name.

Important:

To chat with your site visitors, you must have the Wix Chat or Wix Smart Chat app installed on your site.

Viewing and chatting with live site visitors

View your live site visitors on your site's dashboard in your Wix app, and communicate with them via Wix Chat or Wix Smart Chat, directly from your app.

The message pops up in the chatbox on your site for the visitor to see and respond to.

A screenshot of a message sent from a Wix site to a user in a chatbox.

To view and chat with live site visitors:

Go to your site in the Wix app.
Tap the relevant notification (e.g. "A visitor is on your site now").
Choose what you want to do:

Chat with the visitor

View the visitor's information

A screenshot of live site visitor notifications on the Wix app.

Troubleshooting live site visitor issues

If you are having trouble viewing or chatting with your live site visitors from the Wix app, try the steps below:

Step 1 | Check that Wix Chat or Wix Smart Chat is enabled on your site

Step 2 | Check that push notifications are enabled on your device

Step 3 | Check that new visitor notifications are enabled on the Wix app

Still not working?

What information should I include if I need to reach out for assistance?

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