header-logo
Getting started with WixBuild your website and business with Wix. Try using our AI tools to create your website, customize templates, or hire professionals to build or enhance your online presence.
Creating a websiteRead how to use the Wix Editor and manage content on your site. Discover how to protect your visitors' privacy and make your site accessible.
Account & billingReview your account settings, manage your subscriptions and plans and understand your invoices.
Using the Wix mobile appsUse our mobile apps to run your business efficiently on the go and set up a dedicated app for your site members to stay in touch.
Connecting a domainFollow our step-by step guides to learn how to purchase, connect or transfer a domain for your site, and find out how to keep your site’s data secure.
Managing your businessGet tools to grow your business and web presence. Find the right tools for your specific needs, set up online payments and keep track of your site's analytics.
Promoting your siteLearn to make your site more visible promoting it on search engines, sending emails and running paid ads. Improve your online presence with practical tips.
Studio, Partners & EnterpriseGet the most out of your Studio or Enterprise account with advanced features that'll help you work more efficiently.
Need more help?Find solutions for site performance and technical issues, learn about issues we’re working to fix or contact us for help.
placeholder-preview-image
Wix LearnImprove your skills with our courses and tutorials.
Wix BlogGet tips for web design, marketing and more.
SEO Learning HubLearn to increase organic site traffic from search engines.
Website developmentBuild a custom site using our full-stack platform.
Hire a ProfessionalGet matched with a specialist to help you reach your goals.
placeholder-preview-image
  1. Home
  2. Managing your business
  3. Managing your customers
  4. Wix Chat
  5. Wix Chat: Adding the WhatsApp Channel to Your Chatbox

Wix Chat: Adding the WhatsApp Channel to Your Chatbox

Add the WhatsApp channel to your Wix Chat chatbox to allow visitors to choose whether to chat to you via your site's chat or a WhatsApp account. This flexibility encourages your visitors to get in touch and makes it more convenient for them to maintain the conversation. 
Important:
When you add WhatsApp to your chatbox, messages go directly to the WhatsApp account attached to the phone number you provided during setup. Visitors messaging you can view the name, phone number and profile image of this WhatsApp account.

To manage incoming WhatsApp messages in your Wix Inbox, connect your WhatsApp account to Wix Inbox.
Before you begin:
Make sure you've added  Wix Chat to your site so you can add the WhatsApp channel.
A screenshot of a WhatsApp message in a chatbox.

To add the WhatsApp channel to your chatbox:

  1. Go to the Channels tab in your Chat Settings.
  2. Click the toggle next to WhatsApp to let visitors contact you via WhatsApp in your chatbox.
    Note: Click Get Started if this is your first time setting up chat channels.
  3. Enter your phone number in the Your phone number (with country code) field. This phone number should be the one linked to the WhatsApp account you'd like to use.
    Note: Make sure you enter your phone number in full international format: a plus sign (+) followed by the country code, city code and local phone number, e.g. +1 408 XXX XXXX. Remember to remove any leading 0s.
  4. (Optional) Enter an info message (e.g. availability hours) in the WhatsApp info text field. This message appears in your chatbox when visitors select 'WhatsApp' as their preferred chat method.
  5. (Optional) Enter a default message in the Pre-filled message field. Visitors can edit or change this message before they send it to you.
  6. Click Save Changes at the top right.
A screenshot of WhatsApp Chat Settings with the text fields filled out.
Looking for more channels?
Messenger and phone calls will be added as additional chat channels soon. Click Set Email Reminder next to the relevant channel in the Channels tab to get notified when the channel becomes available.

Did this help?

|
Hire a ProfessionalGet matched with a Wix Partner who can help you reach your site goals.
Start Now

Helpmate

Hello

Need a bit more guidance?
Unlock personalized helpLog in to get the most out of Helpmate.