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    4. Customizing the Checkout Page

Customizing the Checkout Page

9 min read
Important:
This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders (New) orders, and Wix Donations.
Customize the elements that appear in your site's Checkout Page to suit your business needs. 
Screenshot of a site's checkout page
In this article, learn more about:

Customizing the info collected from customers

The Checkout Page comes with a number of essential fields that cannot be deleted: email, first name, last name, phone, and the delivery details (i.e. the address info). 
In addition, you can add custom fields to help you collect the information you need. These can include multiple choice fields, text fields, and more.

To customize checkout page fields:

  1. Go to Checkout Settings in your site's dashboard.
  2. Click Customize your checkout.
  3. Click Edit next to Checkout form.
  4. Choose what to do next:
Screenshot of the checkout form composer showing where you add a custom field
If you added an Additional Info field before Feb. 2024:
  • If you added a custom field before we released advanced checkout forms, it will still appear on your live site. No need to update anything. 
  • You'll see the field in the new form composer, but without most of the customization options (e.g. without the option to add placeholder text). It appears next to your default fields.
  • To customize fields added before Feb. 2024, delete the field and re-add it. Note that this cannot be undone.

Adding a subscription opt-in checkbox

Keep customers coming back to your business by inviting them to subscribe to your marketing communications or email list during checkout. You decide whether the checkbox is selected by default or not.
Screenshot of the checkout page with the subscription opt-in checkbox outlined

To add a checkbox to the checkout page:

  1. Go to Checkout Settings in your site's dashboard.
  2. Click Customize your checkout.
  3. Click the Subscription opt-in checkbox toggle to enable it. 
  4. Select or deselect the Checked by default checkbox:
    • Selected: The subscription checkbox is checked by default, but customers can always deselect it.
    • Deselected: Customers need to select the checkbox themselves in order to subscribe to your SMS and email list.
What's next?
After a customer subscribes, a "Subscribed" label is added to the customer details in your Contact List.
Screenshot of the side panel of a contact in the contact list with the
Decide what to display at the top of the Checkout Page. You can display your company's logo:
Screenshot of the top of a site's checkout page, with the logo outlined
You also have the option of displaying your company name.
Screenshot of the top of a site's checkout page, with the company name outlined
Before you begin:
If you have not already done so, go to Settings in your site's dashboard, click Business info, and add your company name and logo.

To customize the header:

  1. Go to Checkout Settings in your site's dashboard.
  2. Click Edit next to Checkout header.
  3. Select a header option and customize it: 
    • Display your logo: 
      1. Click Logo.
      2. Click the Show "checkout" next to the logo toggle to enable or disable it.
      3. Select a logo size.
      4. Select an alignment, side or center.
    • Display your business name:
      1. Click Name.
      2. Select an alignment, side or center.

Adding site policies

Display your site's policies on the checkout page so customers know what to expect. Policies can appear: 
  • As clickable links in the footer of your checkout page
  • (Optional) Next to a policy checkbox that customers must agree to before checking out
Screenshot of the top of a site's checkout page, with the policies and the policy agreement checkbox outlined

To create site policies:

  1. Go to checkout settings in your site's dashboard.
  2. Click Customize your checkout.
  3. Click Policies.
  4. Select the policies you want to create.
Screenshot of the part of the checkout settings page where you can select the policies you want to create
  1. Enter the policy text.
Tip:
As soon as you select the checkbox next to a policy and enter text, it's displayed in the footer of your Checkout Page.
  1. (Optional) Create a custom policy (e.g. Shipping Policy):
    Note: Custom policies do not appear next to a policy checkbox.
    1. Click + Create Your Own Custom Policy.
    2. Enter a policy name.
    3. Enter the policy text.
  2. (Optional) Add a policy checkbox:
    Note: This means customers are asked to agree to your policies before completing checkout.
    1. Click the Policy agreement checkbox toggle to enable it
    2. Select a Checked by default setting:
      • Selected: The checkbox is already checked on the Checkout Page.  
      • Deselected: Customers need to select the checkbox to agree with your policy and check out.  

Enabling automatic invoicing

You can set it so an invoice is automatically created every time an order is paid online. These invoices will indicate a balance of $0.00 since the order has already been fully paid.
Invoices are only created for:
  • Orders paid online through your site (not with the manual payment method)
  • Orders for which you have the buyer's email address
  • Orders for which you have not yet created an invoice

To automatically generate an invoice for every order:

  1. Go to Checkout Settings in your site's dashboard.
  2. Click Payments.
  3. Select the Invoices checkbox.
Note:
If you issue a partial or complete refund on a store order, the invoice doesn't update to reflect the refund amount.

Adding or removing the "Redeem a gift card" link

The option to enter a gift card code at checkout is automatically enabled if you set up gift cards.
Important:
Do not disable the toggle after selling gift cards, since it will prevent gift card recipients from being able to redeem cards.
Screenshot of part of the checkout page with the

To add or remove the gift card link:

  1. Go to Settings in your site's dashboard. 
  2. Click Checkout.
  3. Select Payments.
  4. Click the Gift cards toggle to enable or disable it:
    • Enabled: The "Redeem a gift card" link appears on the Checkout Page so customers can pay for orders using a gift card.
    • Disabled: Customers are unable to redeem gift cards.

Enabling saving credit cards on file

Give customers the option of letting you save and charge their credit or debit cards. 
Important:
  • Use this payment method correctly to avoid charging customers unexpectedly.
  • Make sure you read this article to learn how to save cards responsibly. 
  • To charge clients' saved cards, you must use a payments provider that supports this feature, such as Wix Payments or Isracard. 
You can add this checkbox to the Checkout Page. When customers pay with a credit or debit card, they can select the checkbox. This allows you to securely save cards on file and charge customers later, with their consent and knowledge.
Screenshot of payment part of checkout page, with the checkbox for allowing the business to save the card outlined

Enabling authorization and capture

By enabling the toggle, you can authorize payments first and then capture (collect) the actual payments later. If there's an order you choose not to fulfil, you can void the payment without needing to process a refund. 
Important:
  • Authorization and capture is available only through Wix Payments. 
  • Authorization and capture can only be applied to orders paid for through a credit card payment. This means that additional payment methods, such as PayPal, Apple Pay, Google Pay, will be hidden from your website (see FAQ below).
  • It's not currently possible to collect partial captures.
Payment is then held for up to 7 days. When you're ready to collect or void the payment, you can access the order in the dashboard, click the Collect Payment button, and select Capture payment or Void payment.
Tip:
At checkout, your customer isn't notified that the payment isn't sent immediately.

FAQs

Click a question below to learn more.

Did this help?

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In this article
  • Customizing the info collected from customers
  • Adding a subscription opt-in checkbox
  • Displaying your business name or logo
  • Adding site policies
  • Enabling automatic invoicing
  • Adding or removing the "Redeem a gift card" link
  • Enabling saving credit cards on file
  • Enabling authorization and capture
  • FAQs

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