Wix Events: Creating Tickets

6 min read

You can create one or more ticket types for your event (e.g. Orchestra and Balcony) and set a ticket price for each one.

After setup, site visitors registering for an event can select the tickets they want to purchase. Guests receive a confirmation email which includes their ticket in PDF form.

A screenshot of different ticket types for an event.

Important:

To sell tickets for which you collect payment, you must:

Step 1 | Create an event

Before you can create tickets, you need to create an event and save it either as a draft or a published event.

Step 2 | Create one or more ticket types

When creating a ticket type, you can choose from these pricing options:

Fixed price: You set how much the ticket costs (e.g. $20).
Price options: You create a ticket type (e.g. balcony seats) and sell it at different prices (e.g. adults $20, students $10, senior citizens $8).
Pay what you want: The guest chooses how much they want to pay. You can optionally set a minimum price.
Free: Your tickets are free of charge.

To create an event ticket:

Go to Events in your site's dashboard.
Select the relevant ticketed event.
Click the Tickets and Seating tab.
Click Create Ticket.
Enter the ticket name (e.g. Regular Admission).
(Optional) Enter a ticket description (e.g. Ticket gives access to balcony seating).
Select the ticket type:
- Fixed price: You choose how much this type of ticket costs. Scroll down and enter the Ticket price.
- Price options: Create a ticket sold at different prices (e.g. General Admission ticket with regular and student prices).
  1. Enter the Option name (e.g. Adult).
  2. Enter the Price.
  3. Click + Add Price Option to create more price options (e.g. Student).
- Pay what you want: The guest chooses how much they pay. You can set a minimum amount by enabling the Minimum price toggle.
- Free: Guests can book tickets for free.
(Optional) Set a limit to how many of this type of ticket you sell:
1. Select Limited number of tickets available under Ticket quantity.
2. Enter the maximum number.
Select who pays the Wix ticket service fee (not relevant for free tickets):
- Pass fee on to buyer: The 2.5 % fee is added to the ticket price. For example, if you set the ticket price to $100, buyers pay $102.5 and you receive $100.
- Absorb fee: The 2.5 % fee is included in the ticket price. For example, if you set the ticket price to $100, buyers pay $100 and you receive $97.5
(Optional) Edit the default ticket policy that appears on the PDF ticket.
(Optional) Set the date and time this ticket becomes available for purchase:
1. Click the Set ticket sale period toggle to enable it.
2. Enter a start date and time.
3. Enter an end date and time.
4. (Optional) Select the Hide tickets from the event details page when they are not on sale checkbox.
Click Create Ticket.

Need to create more ticket types?

Click + Create Ticket to create another ticket type (e.g. VIP Ticket).

Step 3 | Customize your event's ticket settings

Ticket settings apply to all tickets created for the same event. You can choose the currency, tax collection, ticket purchase limits, and adjust the order completion time at checkout.

To customize your event's ticket settings:

Go to Events in your site's dashboard.
Select the relevant ticketed event.
Click the Settings tab.
Click Edit next to Ticket settings.
Edit the following settings:
- Currency: Set a currency for all your tickets.
  Note: Once a ticket is sold, the currency cannot be changed.
- Tax: Set how you want to collect tax on ticket sales.
- Ticket limit per order: Limit the number of tickets guests can get in a single order.
  Note: Maximum 50 tickets per order.
- Checkout time limit: Adjust the time limit for guests to complete a ticket purchase before it becomes available to other site visitors. You can choose a time limit between 5 and 30 minutes.
Click Save.

A screenshot of the available ticket settings in a site's dashboard.

Step 4 | (Optional) Create a seating map

You can create a seating map for your venue, linking each ticket type to a specific set of seats. This allows guests to choose exactly where they will sit when purchasing tickets.