Create a seating map so guests can purchase specific seats for your event. You can create seating around tables, rows of seats, areas with unreserved general seating (e.g. a standing room only area), or a combination of any of the above.
When customers buy tickets, they click to select the seats they want to purchase from the available seating.
Step 1 | Create an event draft
Start by
creating an event. Make sure it's a ticketed event, as the tickets are directly related to the seating map you're about to create.
Step 2 | Create event tickets
Create the different types of tickets you'll need to go with your seating map (up to 50 ticket types). For example, if you want to sell all your tickets at the same price, you can create one ticket type. If the seats at the front cost more than the seats at the back, you can create two types of tickets, one for each area.
To create event tickets:
- Go to Events in your site's dashboard.
- Select the relevant ticketed event.
- Click the Tickets tab.
- Create the event ticket types you need for your event (e.g. 15 table seats, 90 row seats, and 20 standing room only places). Learn more about creating tickets.
Tip: You can edit these tickets later or add additional ones.
Step 3 | Create the seating map
Now it's time to create the seating map for your venue.
You can start from a blank canvas. Alternatively, select a map that already has row seating, tables, or both and edit it.
To create your seating map:
- Go to Events in your site's dashboard.
- Select the relevant event.
- Click the Tickets tab.
- Click Create a Seating Map on the right.
- Select a starting point:
- Blank template: Start from a blank canvas.
- Mixed seating: Start from mixed seating with both rows and tables
- Rows: Start from default auditorium type seating.
- Tables: Start from default seating around tables.
- Click Create Map.
Step 4 | Customize your seating map
No matter which map you started with, you can now customize it to fit the exact layout of your venue.
To customize your map:
- Go to Events in your site's dashboard.
- Select the relevant event.
- Click the Tickets tab.
- Select Edit Map.
- Customize any of the following elements:
After you add rows of seats to the map, you can use the settings on the right to edit the specific number of seats per row and the number of rows.
To add and customize rows:
- Click Rows on the left.
- Click the map and then drag to add seats and rows.
Tip: You can select and move the group of seats later. - Under Layout on the right, adjust the rows:
- Seats per row: Enter the number of seats.
Note: You can edit individual rows later. - Spacing: Adjust the spacing between seats
- Number of rows: Enter the number of rows
- Spacing between rows: Adjust the spacing.
- Rotate: Enter a value to rotate the rows.
- Edit the row labels:
- Label format: Select a label type (numbers, alternate number, or letters).
- Label starts from: Select the first number/letter.
- Label position: Select where you want row labels displayed.
- Label direction Select the numbering direction.
- Edit the seat labels:
- Select a seat label type (numbers, alternate number, or letters) in the Label format field.
- Select the first number in the Label starts from field.
- Select the numbering direction in the Label direction field.
- Create a section label or select one you already created.
Note: You can create a number of different map sub-sections that are all part of the orchestra section, for example, then sections that are part of the balcony section.
Add and customize rectangular tables
Add a 4-sided table and change the shape to give it the right proportions. Then, set how many seats you have on each of the 4 sides.
To add and customize a rectangular table:
- Click Rectangular table on the left.
- Click the map and drag to resize the table.
- Under Layout on the right, select the following:
- Top chairs: Enter the number of chairs on this side of the table.
- Right chairs: Enter the number of chairs on this side of the table..
- Bottom chairs: Enter the number of chairs on this side of the table..
- Left chairs: Enter the number of chairs on this side of the table.
- Whole table: Select the checkbox so guests can only book the entire table.
- Width: Enter a value to resize the table width.
- Height: Enter a value to resize the table height.
- Rotate: Enter a value to rotate the table.
- Edit the table and seat labels:
- Table label: Edit the default table label (e.g. change to Table 6).
- Label format: Select a seat label type (numbers, alternate number, or letters).
- Label starts from: Select the first seat number/letter.
- Label direction Select the numbering direction.
- Create a section label or select one you already created.
Note: You can create a number of different map sub-sections that are all part of the bar section, for example, sections that are part of the back room section.
Add and customize round tables
Add a round table and then set how many seats you have around the table. You can place seats all the way around, or leave some seats open so guests can all see the stage more clearly.
To add and customize a round table:
- Click Round table on the left.
- Click the map and drag to resize the table.
- Under Layout on the right, select the following:
- Number of chairs: Edit the chairs that fit around the table.
- Open chairs: Add places with no chairs or unbookable chairs.
- Whole table: Select the checkbox so guests can only book the entire table.
- Size: Enter a value to adjust the table size.
- Rotate: Enter a value to rotate the rows.
- Edit the table and seat labels:
- Table label: Edit the default table label (e.g. change to Table 6).
- Label format: Select a seat label type (numbers, alternate number, or letters).
- Label starts from: Select the first seat number/letter.
- Label direction Select the numbering direction.
- Create a section label or select one you already created.
Note: You can create a number of different map sub-sections that are all part of the bar section, for example, sections that are part of the back room section.
Use the area element to create an area with general seating. For example, you can create an area with 20 tickets which is standing room only or where there are 20 seats that aren't specified (guests with tickets can sit in any one of them).
To add an area without specific seating:
- Click Area on the left.
- Click the map and drag to resize the area.
- Under Layout on the right, adjust the area settings:
- Area capacity: Enter the number of tickets for this area.
- Width: Enter a value to resize the area width.
- Height: Enter a value to resize the area height.
- Rotate: Enter a value to rotate the area.
- Add labels:
- Text: Edit the default text or click the toggle to hide it.
- Text size: Enter a value to customize the text size.
- Create a section label or select one you already created.
Note: You can create a number of different map sub-sections that are all part of the same section. For example, you can have rows and general seating, both in the "Gallery" section.
Add text anywhere on your map to add helpful information. For example, you can add street names or add text to a rectangle to show where the stage is.
To add text to the map:
- Click Text on the left.
- Click the map to place the text.
- Under Layout on the right, adjust the text settings:
- Text: Edit the text.
- Text size: Enter a value to customize the text size.
- Rotate: Enter a value to rotate the text.
Add and customize rectangles or circles
You can add a rectangular or circular shape to your map to represent parts of your venue, even if they don't have seating. For example, you can use a rectangular shape to represent the stage or the bar.
You can also add a shape and then add rows or tables on top of it to show different seating areas.
To add a shape to the map:
- Click Rectangle or Circle on the left.
- Click the map to place the shape.
- Under Layout on the right, adjust the text settings:
- Width: Enter a value to resize the shape width.
- Height: Enter a value to resize the shape height.
- Rotate: Enter a value to rotate the shape.
- Shape color: Select a color and click the Checkmark icon
. - Border color: Select a color and click the Checkmark icon .
Add a divider line anywhere on your map to define separate areas.
To add a line:
- Click Line on the left.
- Click the map to and drag it to change the length of the line.
- Under Layout on the right, customize the line:
- Length: Enter a value to resize the line height.
- Width: Enter a value to resize the line width.
- Rotate: Enter a value to rotate the line.
Add icons to represent different parts of your venue, such as exits and restrooms.
Tip: Add an icon on top of a shape to make it stand out.
To add an icon:
- Click Icons on the left.
- Click the map to add an icon.
Note: The microphone icon is added by default. You can replace it with another icon type in step 5. - Under Layout on the right, customize the icon:
- Size: Enter a value to resize the icon.
- Rotate: Enter a value to rotate the icon.
- Select icon: Select the icon you want to display.
Change your seating map's background color
- Click Background on the left.
- Click Change Color on the right.
- Select a color and click the Checkmark icon
. - (Optional) Drag the slider to change the opacity.
Add and customize an image
You can upload an image to your seating map. This can be used to upload your company's logo.
To add an image:
- Click Add Image on the left.
- Select an image and click Apply.
- Drag the image to position it.
- Under Layout on the right, adjust the text settings:
- Width: Enter a value to resize the image width.
- Height: Enter a value to resize the image height.
- Rotate: Enter a value to rotate the image.
- Opacity: Drag the slider to change the opacity.
Step 5 | Connect tickets to seats
Once all your seating is set up, you can map which tickets are connected to which seats.
For example, this venue has seating around tables, seating in rows, and a standing room only area. The venue sells 3 kinds of tickets - one for each type of seating.
Below you can see the seating map before ticket mapping:
To connect tickets to seats:
- Go to Events in your site's dashboard.
- Select the relevant event.
- Click the Tickets tab.
- Select Edit Map.
- Click Assign tickets at the top.
Note: The tickets you created before appear on the left. You can click the More Actions icon 
to edit a ticket or +Create Tickets at the bottom to add a new ticket type.
- Select a table, row, or area.
Tip: You can also click and drag the mouse to select multiple elements at once.
- Click Assign next to the relevant ticket type.
- Repeat until you have assigned each table, row, and area a ticket type.
When guests go to buy tickets, they select the ones they want from the available seats in your seating map.
Step 6 | Display the event on your site
When you are ready, you can publish your event so guest can start purchasing tickets.
You can decide where your event is displayed on your site and when registration opens and closes.
FAQs
Click a question below to learn more about creating a seating map.
My map has tables and rows. Can I edit multiple elements at the same time?
Yes, you can select different types of elements and make changes to them at the same time. This is especially handy when you want to assign some rows and tables, for example, to a section.
Note: You'll be able to make changes that all the selected elements have in common. For example, if you select table and a text item, you won't be able to edit the labels because text elements don't have labels.
Can I edit the seating map after I started selling tickets?
Yes, you can still make changes after tickets were purchased.
Important: Do not change the table labels (e.g. changing table 1 to table 2) if you already sold tickets.
How many ticket types can I create?
For events with seating maps, you can create up to 50 ticket types.
Can I sell a ticket offline and select a seat?
Yes, you can. Go to the relevant event and select the
Guest List tab. From there, you can click
Add New Guest and you'll be directed to select a seat from the seating map.
Learn moreMy guest wants to switch seats. How can I help them do that?
You can do so by adding a new order and cancelling the old one.
Notes:
- It's only possible to cancel an entire order. This means, if your guest ordered 2 tickets, for example, you can create a new order for 2 tickets and cancel the original 2-ticket order.
- If there's a price difference between the old and new tickets, make sure you arrange to collect or refund the appropriate amount.
To change a guest's seat:
- Manually book a new ticket for the guest(s) with the seat(s) they want.
Note: Select “Paid" as the ticket status. - Cancel the original ticket:
- Go to Events in your site's dashboard.
- Select the event you want to view.
- Click the Orders tab.
- Click the order you want to cancel.
- Click the More Actions
icon next to the guest's name. - Select Remove Guest.
Tip: If the order has more than one ticket, click Remove Order. - Click Remove Guest/Remove Order to confirm.
- Make sure to inform your guest that they need to bring their new ticket to the event since the old one was canceled.
After the original order your guest booked is canceled, those ticket become available on your site.
at the top, then click and drag the map.
