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    5. Wix Events: Managing Emails You Send and Receive

Wix Events: Managing Emails You Send and Receive

3 min read
Emails are automatically sent to your guests at different times, such as when they register for an event. Depending on your preferences, you can edit the text of these emails and disable those you don't want guests to receive. 
Additionally, you can set how often you want to receive email alerts with updates on your events. 
In this article, learn more about customizing:
Tip:
You have the option of using Wix Automations to create your own emails that are sent when a guest registers or joins a waitlist. If you do so, you should consider disabling the default emails to prevent your guests from receiving duplicates.

Setting the frequency of your email alerts

Decide how often you want to get email alerts with updates on your events. You can get a separate email every time a guest RSVPs or buys a ticket. Alternatively, if you prefer to receive fewer emails, you can get one email per day or no emails at all.

To set your email alert frequency:

  1. Go to Events in your site's dashboard.
  2. Select the relevant event.
  3. Click the Settings tab.
  4. Scroll down to Emails you receive.
  5. Click the toggle next to Receive email alerts:
    • Enabled: You receive email notifications about your event. Click Edit to select the frequency (e.g. daily).
    • Disabled: You receive no notifications.

Customizing confirmation emails

The confirmation email is the email a guest receives when they RSVP for your event or purchase a ticket. Note that emails for RSVP and ticketed events are different.
Important:
For ticketed events, these emails contain the event ticket and video conferencing link (if relevant). Only deselect the Include PDF ticket / Include video conferencing link checkboxes if you do not need to send them to guests.

To edit the confirmation email:

  1. Go to Events in your site's dashboard.
  2. Select the relevant event.
  3. Click the Settings tab.
  4. Scroll down to Emails you send to event guests.
  5. Click the toggle next to Confirmation email:
    • Enabled: Guests receive an email when they register for an event.
    • Disabled: Guests do not receive email confirmation when registering. 
  6. (Optional) Edit the content of the confirmation email:
    1. Click Edit next to Confirmation email.
    2. Change the default text in the email.
    3. Deselect the checkbox next to information you do not need to include.

Customizing reminder emails

The reminder email lets guests know that your event is coming up. Choose how far in advance of the event you want to send the email. You can also disable the email entirely.

To edit the reminder email:

  1. Go to Events in your site's dashboard.
  2. Select the relevant event.
  3. Click the Settings tab.
  4. Scroll down to Emails you send to event guests.
  5. Click the toggle next to Reminder email:
    • Enabled: Guests receive a reminder email before the event. You can set when the email is sent.
    • Disabled: Guests receive no reminders about your event.
  6. (Optional) Change the content and timing of the reminder email:
    1. Click Edit next to Reminder email.
    2. Choose how long before the event you want to send a reminder email.
    3. Edit any of the default text.
    4. Deselect the checkbox next to any information you do not want to include.

Customizing cancelation emails

Before you cancel an event, you can edit the cancelation email text. For example, you may want to explain why the event was canceled or direct guests to other upcoming events. You can also disable the cancelation email, if it isn't necessary.

To edit the cancelation email:

  1. Go to Events in your site's dashboard.
  2. Select the relevant event.
  3. Click the Settings tab.
  4. Scroll down to Emails you send to event guests.
  5. Click the toggle next to Cancelation email:
    • Enabled: Guests receive a cancelation email if the event gets canceled.
    • Disabled: Guests receive no cancelation email.
  6. (Optional) Edit the content of the cancelation email:
    1. Click Edit next to Cancelation email.
    2. Edit any of the default text.
    3. If you don't need to include it, deselect the checkbox next to the Link to the description.

Customizing waitlist emails

Waitlists can be created for RSVP events. When you increase the maximum guest limit to allow more people to attend, you can send an automated email to guests on the waitlist. 

To edit the waitlist email:

  1. Go to Events in your site's dashboard.
  2. Select the relevant event.
  3. Click the Settings tab.
  4. Scroll down to Emails you send to event guests.
  5. Click the toggle next to Waitlist email to enable or disable it:
    • Enabled: Waitlisted guests receive an email when free spots open up.
    • Disabled: Guests on the waitlist don't receive a notification.
  6. (Optional) Edit the content of the waitlist email:
    1. Click Edit next to Waitlist email.
    2. Edit any of the default text.

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In This Article

  • Setting the frequency of your email alerts
  • Customizing confirmation emails
  • Customizing reminder emails
  • Customizing cancelation emails
  • Customizing waitlist emails

Related Content

Wix Events Request: Adding an Attachment to the Confirmation Email
Wix Events: Creating a Single Event

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