Wix Events: Managing Emails You Send and Receive
4 min
In this article
- Setting the frequency of your email alerts
- Editing confirmation emails
- Scheduling reminder emails
- Customizing cancellation emails
- Customizing waitlist emails
Emails are automatically sent to your guests at different times, such as when they register for an event. Depending on your preferences, you can edit the text of these emails and disable those you don't want guests to receive.
Additionally, you can set how often you want to receive email alerts with updates on your events.
Setting the frequency of your email alerts
Decide how often you want to get email alerts with updates on your events. You can get a separate email every time a guest RSVPs or buys a ticket. Alternatively, if you prefer to receive fewer emails, you can get one email per day or no emails at all.
To set your email alert frequency:
- Go to Events in your site's dashboard.
- Click Manage next to the relevant event.
- Click the Settings tab.
- Scroll down to Emails you receive.
- Click the toggle next to Receive email alerts:
- Enabled: Click Edit and select the frequency you receive email notifications about your event (Daily / Per RSVP / No emails). When done, click Save.
- Disabled: Emails are not being sent.
Editing confirmation emails
The confirmation email is the email a guest receives when they RSVP for your event or purchase a ticket. Note that emails for RSVP and ticketed events are different.
Important:
For ticketed events, these emails contain the event ticket and video conferencing link (if relevant). Only deselect the Include PDF ticket / Include video conferencing link checkboxes if you do not need to send them to guests.
To edit the confirmation email:
- Go to Events in your site's dashboard.
- Click Manage next to the relevant event.
- Click the Settings tab.
- Scroll down to Emails you send to event guests.
- Click the toggle next to Confirmation email:
- Enabled: Guests receive an email when they register for an event.
- Disabled: Guests do not receive email confirmation when registering.
- (Optional) Edit the content of the confirmation email:
- Click Edit next to Confirmation email.
- Adjust the relevant options in the email (e.g. subject line or including a link to add to google calendar).
- Click Save.
Scheduling reminder emails
The reminder email lets guests know that your event is coming up. Choose how far in advance of the event you want to send the email. You can also disable the email entirely.
To edit the reminder email:
- Go to Events in your site's dashboard.
- Click Manage next to the relevant event.
- Click the Settings tab.
- Scroll down to Emails you send to event guests.
- Click the toggle next to Reminder email:
- Enabled: Guests receive a reminder email before the event. You can set when the email is sent.
- Disabled: Guests receive no reminders about your event.
- (Optional) Change the content and timing of the reminder email:
- Click Edit next to Reminder email.
- Choose how long before the event you want to send a reminder email.
- Edit any of the default text.
- Click Save.
Customizing cancellation emails
Before you cancel an event, you can edit the cancellation email text. For example, you may want to explain why the event was canceled or direct guests to other upcoming events. You can also disable the cancellation email if it isn't necessary.
To edit the cancellation email:
- Go to Events in your site's dashboard.
- Click Manage next to the relevant event.
- Click the Settings tab.
- Scroll down to Emails you send to event guests.
- Click the toggle next to Cancellation email:
- Enabled: Guests receive a cancellation email if the event gets canceled.
- Disabled: Guests receive no cancellation email.
- (Optional) Edit the content of the cancellation email:
- Click Edit next to Cancellation email.
- Edit any of the default text.
- If you don't need to include it, deselect the checkbox next to the Link to the description.
- Click Save.
Customizing waitlist emails
Waitlists can be created for RSVP events. When you increase the maximum guest limit to allow more people to attend, you can send an automated email to guests on the waitlist.
To edit the waitlist email:
- Go to Events in your site's dashboard.
- Click Manage next to the relevant event.
- Click the Settings tab.
- Scroll down to Emails you send to event guests.
- Click the toggle next to Waitlist email to enable or disable it:
- Enabled: Waitlisted guests receive an email when free spots open up.
- Disabled: Guests on the waitlist don't receive a notification.
- (Optional) Edit the content of the waitlist email:
- Click Edit next to Waitlist email.
- Edit any of the default text.
What's next?
Start customizing event emails that you send to guests.
