Important:This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.How you use the orders list depend...

Customizing the Order List and Saving Your View

Discover how to efficiently manage your orders in Wix Stores, Wix Bookings, and more by customizing columns and filtering your order list. This article guides you through filtering orders for specific tasks, customizing the display of columns, and saving views for quick access. By following these steps, you can streamline your order management process and enhance your business operations.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.</div></div></div></div><div data-component-type="text"><div>How you use the orders list depends on the business solutions you use, such as Wix Stores, Wix Bookings, and more.</div></div><div data-component-type="text"><div>Whatever the task is at hand, you can save time and increase efficiency by customizing columns and filtering your orders. After you select the most helpful options, you can save the view to access it quickly the next time you need it.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="filtering-your-orders" level="3">Filtering your orders</h2></div><div data-component-type="text"><div>Filter orders so that you view only the ones relevant for the task you're working on.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>If you <a data-composite="true" href="https://support.wix.com/en/article/assigning-tags-to-orders" target="_blank">assigned tags to your orders</a>, you can filter by tag. </div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To filter your orders:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click <strong>Filter</strong>.</li>  <li>Select one or more filters. </li></ol></div><div data-component-type="text"><div>The filters you selected appear at the top of the order list.  </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/04/17/4f8b21ad-21e5-4a4e-ac15-e40425bd0df2/9775610d-52af-4e00-9211-7e348e054a7e.png" alt="Screenshot of the Orders tab in the Wix dashboard after it's been filtered. The filters are outlined" /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">For store owners:</div><div class="info-content"><div>You can filter by a specific delivery region and rule (e.g. domestic - standard shipping).<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/04/17/fe626309-6e11-4389-a235-bad688a37daf/a90eb23f-38bc-475f-8a15-b1eccb8d428d.png" /></div><div>To make the delivery filters easier to use, you can also go to a region in the <strong>Shipping &amp; fulfillments </strong>settings and rename the title (e.g. change Region 3 to &quot;Canada&quot;).<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2021/04/05/0cdcceb6-25a3-4d9b-97bd-9f973059da09/446fa524-b3b2-4fbb-b355-e8175071acfd.png" /></div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="customizing-the-columns-in-the-orders-tab" level="3">Customizing the columns in the Orders tab</h2></div><div data-component-type="text"><div>When you go to the Orders tab, the default columns are always displayed. You can then select which columns you want to view. If this is a view you use often, you can save it (see below).</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/05/22/d43ccc55-adfe-43de-9cbd-26defccda42f/b5f2ef9d-bd6e-47c2-a737-80d9645e305a.png" alt="Screenshot of the names of the columns in the Orders tab" /></div></div><div data-component-type="heading"><h2 id="" level="4">To customize the columns in the Orders tab:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click the <strong>Customize Column </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/04/17/cb61014b-6a7b-473a-8282-74e8888d9b83/9418e66b-36ed-4283-bc19-d1155aad60c2.png" /> at the top right.</li>  <li>Select the checkmarks next to the columns you want to display.</li>  <li>(Optional) Drag the columns to reorder them.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2025/03/18/cca527c2-355c-49e4-9ee6-77df1e1759a9/74cf7566-5c19-4118-a7a0-ecf3ff2ab2e7.png" alt="Screenshot of the sidebar in the Orders tab in the Wix dashboard where you can select which columns to display" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="saving-order-views" level="3">Saving order views</h2></div><div data-component-type="text"><div>Save views you need to return to again and again so you can access them with just a click.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Save up to 20 views to handle different tasks or meet the needs of different staff members.</div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To save a view:</h2></div><div data-component-type="text"><ol>
  <li>Filter your orders and/or select the columns you want to display.</li>  <li>Click <strong>Manage View</strong>.</li>  <li>Select <strong>Save as new view</strong>.</li>  <li>Enter a view name. <br />
<strong>Tip: </strong>Enter a meaningful name that you'll remember (e.g. Local Delivery).</li>  <li>Click <strong>Save</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>It is not possible to edit an existing view. You can, however, save a new view and delete an old one. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="accessing-saved-orders-views" level="3">Accessing saved orders views</h2></div><div data-component-type="text"><div>The next time you go to perform the same task, select the view you need from the drop-down. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/04/18/06732238-5984-4aca-9aa4-221151450dfd/62f84a13-0fca-421f-801f-b441a12e9a36.png" alt="Screenshot of the part of the Orders page where you can select a saved view" /></div></div>

Important:
  This article is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders.  The ability to manually create an order is not available for Wix Donations and Pricing Plans.Keep your ...

Manually Creating an Order

Learn how to manually create orders in Wix Stores, Wix Bookings, and Wix Restaurants to keep your records and inventory updated. This feature allows you to add items, select a business location, and include customer details for offline transactions. You can also set custom prices for unique products and manage delivery methods. By following the steps outlined, you can efficiently process orders and enhance your customer experience.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>This article is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders.</li>  <li>The ability to manually create an order is not available for Wix Donations and Pricing Plans.</li></ul></div></div></div><div data-component-type="text"><div>Keep your records and inventory up-to-date by manually adding orders that you process offline (e.g. in-person or phone-in orders).</div></div><div data-component-type="text"><div>You can also use manual orders for custom products or services that you offer. For example, create a custom necklace for a client and sell it by creating a manual order. You decide the price of this unique product.</div></div><div data-component-type="video"><div style="text-align:center"><span class="video-overlay" style="width:650px; height:375px">
  </span><iframe src="https://www.youtube.com/watch?v=mM0ZkstYJws&amp;ab_channel=Wix" style="width:650px;height:375px;"></iframe></div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>Creating a manual order does not automatically generate a payment request. You can, however, request payment in any of the following ways:</div><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/accepting-payment-by-manually-entering-credit-card-details" target="_blank">Accept payment by manually entering credit card details</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/wix-stores-creating-invoices-for-store-orders#requesting-payment-via-invoice-for-an-unpaid-order" target="_blank">Request payment by sending an invoice</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/wix-mobile-pos-an-overview" target="_blank">Set up your phone as a point of sale</a></li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-1-add-items-to-the-order" level="3">Step 1 | Add items to the order</h2></div><div data-component-type="text"><div>You can add any of the items you offer to the manual order. They can be:</div></div><div data-component-type="text"><ul>
  <li>Store products (except for subscriptions)</li>  <li>Bookings appointments (not classes or courses)</li>  <li>Restaurant menu items (available with the new restaurant orders app)</li></ul></div><div data-component-type="text"><div>In addition, if you're creating a custom item for your buyer, you can add the item and set a custom price. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2025/05/12/ea92929b-4890-4b2b-9fb2-96f72b8c376c/44c381a9-0682-468c-842d-d4c9c5950830.png" alt="Screenshot of the page where you can create a manual order" /></div></div><div data-component-type="heading"><h2 id="" level="4">To add items to an order:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click <strong>+Add New Order</strong>.</li>  <li>Choose what you want to add:</li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Add a store product</h4><div class="collapsible-content"><ol>
  <li>Click <strong>Add Item</strong>.</li>  <li>Select <strong>Product</strong>.</li>  <li>Click to select a single product.</li>  <li>If the product has options (e.g. size), click <strong>Continue</strong> and select the options.</li>  <li>Click <strong>Add to Order</strong>.</li>  <li>(Optional) Repeat to add additional products.</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Add a Wix Bookings appointment</h4><div class="collapsible-content"><ol>
  <li>Click <strong>Add Item</strong>.</li>  <li>Select <strong>Service</strong>.</li>  <li>Select an appointment and click <strong>Continue</strong>.</li>  <li>Enter the appointment details.</li>  <li>Click <strong>Add to Order</strong>.</li>  <li>(Optional) Repeat to add additional appointments.</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Add a Wix Restaurants Orders menu item</h4><div class="collapsible-content"><ol>
  <li>Click <strong>Add Item</strong>.</li>  <li>Select <strong>Menu item</strong>.</li>  <li>Select a menu item and click <strong>Continue</strong>.</li>  <li>If relevant, select modifiers.</li>  <li>Click <strong>Add to Order</strong>.</li>  <li>(Optional) Repeat to add additional items.</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Add a custom item</h4><div class="collapsible-content"><ol>
  <li>Click <strong>Add Item</strong>.</li>  <li>Click <strong>Add Custom Item</strong>.</li>  <li>Enter an item name.</li>  <li>Enter the price.</li>  <li>(Optional) Enter a description of the item under <strong>Item info</strong>.<br />
<strong>Note: </strong>This description is visible to customers.</li>  <li>(Optional) Select the <strong>This is a physical item</strong> checkbox.</li>  <li>Click <strong>Add to Order</strong>.</li>  <li>(Optional) Repeat to add additional custom items.</li></ol></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-2-optional-select-a-business-location" level="3">Step 2 | (Optional) Select a business location</h2></div><div data-component-type="text"><div>If you have more than one business location, you can select the branch that's associated with this manual order. </div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>After you add a business location and complete the manual order, it's not possible to edit the location. If necessary, you can cancel the order and create a new one.</div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To select a business location:</h2></div><div data-component-type="text"><ol>
  <li>Click <strong>Select location</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2025/04/08/1f0ff42a-84a2-4bfa-84ea-d545a36f07eb/a723a455-b6c1-4796-b988-90931de0d4ae.png" alt="Screenshot of the page where you can create a manual order" /></div></div><div data-component-type="text"><ol>
  <li>Select the relevant location and click <strong>Save</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-3-add-a-customer-to-the-order" level="3">Step 3 | Add a customer to the order</h2></div><div data-component-type="text"><div>Now you can add your customer's details to the order. If this is a return customer, you can simply select them from your customer list. Otherwise, you can add them as a new customer.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Notes:</div><div class="info-content"><ul>
  <li>If you're planning to ship the order, make sure you include an address.</li>  <li>The customer's address is used to calculate tax for each order. If it's missing, the billing address is used. When both are missing, the tax rate is set to 0%.</li></ul></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/03/14/a6638843-ec22-4104-8834-94e5fca241ce/a2c9af0c-f4fe-4375-965f-438542a88d99.png" alt="Screenshot of customer selection popup in the create a manual order screen" /></div></div><div data-component-type="heading"><h2 id="" level="4">To add a customer to the order:</h2></div><div data-component-type="text"><ol>
  <li>Click the <strong>Add a customer to the order </strong>drop-down.</li>  <li>Select an option:
    <ul>
      <li> <strong>Existing customer:</strong>
        <ol>
          <li>Select a customer.</li>          <li>(Optional) Click the Edit icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/03/14/6bc9da2b-91f7-4e99-b3a8-e5c5a011af61/23c6e419-1371-44cc-af5a-ca9844cdecd8.jpg" />to view or edit the customer's details.</li>        </ol>      </li>      <li><strong>New customer:</strong>
        <ol>
          <li>Click <strong>+ Add new customer</strong>.</li>          <li>Enter the customer's details. </li>          <li>If the customer asks to subscribe to your site (e.g. to receive updates and blog posts) click the <strong>Never subscribed</strong> drop-down next to <strong>Primary email</strong> and select <strong>Subscribed</strong>.</li>          <li>(Optional) Add an address.</li>          <li>(Optional) <a data-composite="true" href="https://support.wix.com/en/article/creating-contact-labels" target="">Add a label</a>. </li>          <li>(Optional) <a data-composite="true" href="https://support.wix.com/en/article/roles-permissions-assigning-contacts-to-your-site-collaborators" target="_blank">Assign the customer to someone on your team</a>.</li>          <li>(Optional) Click <strong>Add New Field</strong> to add more client info and fill out the new field.</li>          <li>Click <strong>Save</strong>.</li>        </ol>      </li>    </ul>  </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-4-optional-add-a-discount" level="3">Step 4 | (Optional) Add a discount </h2></div><div data-component-type="text"><div>Now you can optionally provide your customer with a discount. Note that it is not possible for customers to redeem a coupon on a manual sale, but you can replace this with a discount of the same value.</div></div><div data-component-type="heading"><h2 id="" level="4">To add a discount:</h2></div><div data-component-type="text"><ol>
  <li>Click <strong>Add Discount</strong>.</li>  <li>Enter the discount amount.</li>  <li>(Optional) Enter a note about the discount (not visible to customers).</li>  <li>Click <strong>Apply</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-5-add-a-delivery-method" level="3">Step 5 | Add a delivery method</h2></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>This step is relevant only for store and restaurant orders and custom orders marked as physical products.</div></div></div></div><div data-component-type="text"><div>Before you create the order, you need to set how that order is going to get to your customer. Choose from any of the relevant shipping, delivery, or pickup options available in your store or create a custom shipping rate. </div></div><div data-component-type="heading"><h2 id="" level="4">To select shipping settings:</h2></div><div data-component-type="text"><ol>
  <li>Click <strong>Add Delivery Method</strong>.</li>  <li>Select an option:
    <ul>
      <li><strong>Don't charge for delivery</strong></li>      <li><strong>Select an existing shipping, delivery, or pickup option:</strong>
        <ol>
          <li>Click <strong>Select from your shipping, delivery or pickup options.</strong></li>          <li>Select an option from the dropdown and click <strong>Add</strong>.</li>        </ol>      </li>      <li><strong>Create a custom rate:</strong>
        <ol>
          <li>Click <strong>Create a custom shipping rate</strong>.</li>          <li>Enter the shipping name (e.g. Express shipping).</li>          <li>Enter the rate.</li>          <li>(Optional) Add scheduling:
            <ol>
              <li>Click the <strong>Add scheduling</strong> toggle to enable it.</li>              <li>Enter the date and time.</li>            </ol>          </li>          <li>(Optional) Select the <strong>Is this a pickup order?</strong> checkbox.</li>          <li>Click <strong>Add</strong>.</li>        </ol>      </li>    </ul>  </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-6-create-the-order" level="3">Step 6 | Create the order</h2></div><div data-component-type="text"><div>After checking that all the details are correct, you can go ahead and click <strong>Create Order</strong>. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2025/05/12/20db5cce-fc5f-48d8-8d09-07b2f118d306/0a9c65a9-952b-4966-b8cf-4e38eb734367.png" alt="Screenshot of ready order with cursor on Create Order button" /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">What's next?</div><div class="info-content"><div>The new order appears in the Orders tab of your site's dashboard. Make sure to contact your customer to arrange payment.</div></div></div></div>

Important:This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.Save time by performing changes on...

Updating Multiple Orders at Once

Save time by updating multiple orders at once in Wix Stores, Wix Bookings, Wix Restaurants Orders, and Wix Donations. Learn how to select orders and perform actions like assigning tags, exporting data, or marking orders as fulfilled. This article also offers tips for filtering and customizing your order list for more efficient management. Discover how to streamline your order processing and enhance your workflow.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.</div></div></div></div><div data-component-type="text"><div>Save time by performing changes on multiple orders at once. Start by selecting the orders you want to update, then choose the action you want to perform.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2025/03/18/28ad30de-01c9-4d52-aa65-73911fbd125a/394b693e-a108-4bdb-b66a-33a78ff1dcf5.png" alt="Screenshot of orders in the Orders tab in the Wix dashboard" /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tips:</div><div class="info-content"><ul>
  <li>Work more efficiently by filtering orders and customizing the tabs in your list of orders. <a data-composite="true" href="https://support.wix.com/en/article/wix-stores-fulfilling-store-orders#filtering-customizing-the-store-orders-tab" target="_blank">Learn how</a></li>  <li>You can make certain updates to multiple orders at once using the Wix app. <a data-composite="true" href="https://support.wix.com/en/article/wix-stores-managing-your-orders-from-the-wix-app#updating-multiple-orders-at-once" target="_blank">Learn more</a></li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="3">To update multiple orders at once:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to the Orders tab</a> in your site's dashboard.</li>  <li>Select checkboxes next to the orders you want to update. </li>  <li>Click the action from the top bar:
    <ul>
      <li><strong>Assign Tags: </strong>Add or remove tags you created. <a data-composite="true" href="https://support.wix.com/en/article/assigning-tags-to-orders" target="_blank">Learn more</a></li>      <li><strong>Export: </strong>Click to download a .CSV file. <a data-composite="true" href="https://support.wix.com/en/article/exporting-orders-3126323" target="_blank">Learn more</a></li>      <li><strong>Print Orders: </strong>Send orders to your printer.</li>      <li><strong>Print Shipping Label: </strong>Create and print multiple labels through Wix Shipping. <a data-composite="true" href="https://support.wix.com/en/article/wix-stores-printing-shipping-labels-with-wix-shipping#purchasing-and-printing-multiple-labels-at-once" target="_blank">Learn more</a><br />
<strong>Note: </strong>This option is not available in all regions.</li>      <li><strong>Mark as fulfilled:</strong> Mark the selected orders as &quot;Fulfilled&quot; (Relevant only for store orders).</li>    </ul>  </li>  <li>Click <strong>More Actions</strong> and select an action:
    <ul>
      <li><strong>Mark as paid: </strong>Mark the selected orders as &quot;Paid&quot;.</li>      <li><strong>Create invoice: </strong>Creates an invoice for each selected order.</li>      <li><strong>Archive: </strong>Adds the selected orders to the archive.</li>    </ul>  </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>You cannot add tracking numbers to multiple store orders at once.</div></div></div></div>

Important:
  This article is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders.  The ability to edit orders is not available for Wix Donations and Pricing Plans.Customers sometimes mak...

Editing Orders

Learn how to edit existing orders in Wix Stores, Wix Bookings, and Wix Restaurants Orders to accommodate customer changes after checkout. You can modify items, update prices, and change customer details, enhancing customer satisfaction and order accuracy. However, note that editing is not available for certain orders, such as those with subscriptions or refunds. Follow the article for step-by-step guidance on managing order details effectively.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>This article is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders.</li>  <li>The ability to edit orders is not available for Wix Donations and Pricing Plans.</li></ul></div></div></div><div data-component-type="text"><div>Customers sometimes make a mistake when placing an order or simply want to make a change after completing checkout. To handle these cases, you can edit existing orders. </div></div><div data-component-type="video"><div style="text-align:center"><span class="video-overlay" style="width:650px; height:375px">
  </span><iframe src="https://www.youtube.com/watch?v=fi7RmPQEY3c&amp;ab_channel=Wix" style="width:650px;height:375px;"></iframe></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>You cannot edit orders containing a store subscription, or orders that were already partly or fully refunded.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="editing-order-details" level="3">Editing order details</h2></div><div data-component-type="text"><div>You can make changes to the items in an order after the order was placed. For example, you can add items to a sale, remove items, update prices, update a customer's details, add a discount, and more.</div></div><div data-component-type="heading"><h2 id="" level="4">To edit order details:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click the relevant order.</li>  <li>Click <strong>More Actions</strong>.</li>  <li>Select <strong>Edit order</strong>.</li>  <li>Choose what you want to edit:</li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Add an item</h4><div class="collapsible-content"><div>You can add additional items to an order that a customer placed.  </div><ol>
  <li>Click <strong>Add Item</strong>.</li>  <li>Select what you want to add:
    <ul>
      <li><strong>Product:</strong> 
        <ol>
          <li>Select the store product you want to add.</li>          <li>(For products with variants) Click <strong>Continue </strong>and select product option(s).</li>        </ol>      </li>      <li><strong>Service </strong>(appointments only)<strong>:</strong> 
        <ol>
          <li>Select the Wix Bookings appointment you want to add and click <strong>Continue</strong>.</li>          <li>Select the location, day, and time.</li>        </ol>      </li>      <li><strong>Menu item:</strong>  
        <ol>
          <li>Select the restaurant item you want to add.</li>          <li>If relevant, select modifiers.</li>        </ol>      </li>    </ul>  </li>  <li>Click <strong>Add to Order</strong>.</li>  <li>(Optional) Enter a note about why you changed the order under <strong>Reason for editing</strong>.<br />
This isn't visible to customers.</li>  <li>Click <strong>Update Order</strong>.</li>  <li>(Optional) Select the <strong>Email the customer about changes made to this order</strong> checkbox.</li>  <li>Click <strong>Update Order</strong> to confirm.</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Remove an item</h4><div class="collapsible-content"><div>You can remove the following from an order:</div><ul>
  <li>Store products that haven't yet been fulfilled. </li>  <li>Wix Bookings services that haven't already taken place.</li>  <li>Restaurant items that haven't been delivered</li></ul><div><br /></div><div>If it's too late to remove an item, you can <a data-composite="true" href="https://support.wix.com/en/article/refunding-customers-canceling-orders" target="_blank">refund all or part of the order</a>. </div><div><br /></div><div><strong>To remove an item from the order:</strong></div><ol>
  <li>Click the <strong>More Actions </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/08/15/1bee83d6-bb69-409d-8b03-af057d3f1a84/7419b06d-43a9-4406-9418-a996a88af480.png" /> next to the relevant item.</li>  <li>Select <strong>Remove</strong>.<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/02/20/b9d0be58-73aa-439f-8ee2-abb9be700f94/6e108c67-c092-4a83-b874-2fabebaf007c.png" alt="Screenshot of the edit order screen with the remove product option outlined" /></li>  <li>(Store orders only) Deselect the <strong>Update inventory</strong> checkbox.</li>  <li>Click <strong>Update Order</strong>.</li>  <li>(Optional) Select the <strong>Email customer about changes made to this order</strong> checkbox.</li>  <li>Click <strong>Update Order</strong> to confirm.</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Change an item variant</h4><div class="collapsible-content"><div>If your customer bought a particular variant of a product or menu item (e.g. a kitchen set in size small) but wants to change the variant (e.g. same kitchen set in medium), you can remove the item and add it again with the correct variant, using the instructions above. </div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/02/20/8e427fcb-a728-4038-9c26-09c50edc7d6a/168fa6f0-c01d-4624-a0a3-a2df44c643cb.png" alt="Screenshot of an edited order showing the small variant removed and large variant added" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Add a custom item</h4><div class="collapsible-content"><div>You can add any item to an order as a custom item.</div><ol>
  <li>Click <strong>Add Item</strong>.</li>  <li>Select <strong>+Add Custom Item</strong>.</li>  <li>Enter a title to explain what the item is.</li>  <li>Enter the price.</li>  <li>(Optional) Enter additional info about the order (e.g. item size).<br />
<strong>Note: </strong>This is visible to customers.</li>  <li>Click <strong>Add to Order</strong>.</li>  <li>(Optional) Enter a note about why you edited the order. This isn't visible to customers.</li>  <li>Click <strong>Update Order</strong>.</li>  <li>(Optional) Select the <strong>Email the customer about changes made to this order</strong> checkbox.</li>  <li>Click <strong>Update Order</strong> to confirm.</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Edit the price of an item</h4><div class="collapsible-content"><div>You can increase or decrease the price of an item in an order if you need to make a change. After you do so, you can bill your customer for the additional charge or give them a partial refund for the order.</div><div><br /></div><div><strong>To edit the price of an item:</strong></div><ol>
  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/08/15/1bee83d6-bb69-409d-8b03-af057d3f1a84/7419b06d-43a9-4406-9418-a996a88af480.png" /> next to the relevant item.</li>  <li>Select <strong>Edit price</strong>.</li>  <li>Enter a new price and click <strong>Apply</strong>.</li>  <li>Click <strong>Update Order</strong>.</li>  <li>Click <strong>Update Order</strong> to confirm.</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Add a fee, tip, or discount</h4><div class="collapsible-content"><div>You can add an extra charge to an order when a customer wants to leave a tip or, for example, to charge for gift wrapping. In addition, you have the flexibility to offer your customer a discount even though they already placed the order. </div><div><br /></div><div><strong>To add a fee or tip:</strong></div><ol>
  <li>Click <strong>Add Fees &amp; Tips</strong> on the right.</li>  <li>Enter the name (e.g. gift wrapping).</li>  <li>Enter the amount.</li>  <li>Click <strong>Add</strong>.</li></ol><div><br /></div><div><strong>To add a discount:</strong></div><ol>
  <li>Click <strong>Add Discount </strong>on the right.</li>  <li>Enter the discount reason (e.g. employee discount).</li>  <li>Enter the amount.</li>  <li>Click <strong>Add Discount</strong>.</li></ol></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="editing-customer-details" level="3">Editing customer details</h2></div><div data-component-type="text"><div>Your customers' details, such as their email and shipping addresses, appear on the right side of the order. </div></div><div data-component-type="text"><div>You can change your customer's name, address, or email. If you added extra fields to the checkout, such as contact person, these details can be edited as well.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/01/16/bdc7f3fc-6d62-4291-8712-7f53e696edc2/02130376-23ee-470a-8ae4-3d48fda13ae8.png" alt="Screenshot of the customer details in an order" /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Click the customer's name to view all of their interactions with your site (e.g. messages, previous orders). You can also click the message icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/08/15/6752e8a6-d072-4511-ad8a-06694a8d32c3/d45daa46-8595-40f2-b591-3b851bd13adb.jpg" /> to contact them.</div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To edit customer details:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click the relevant order.</li>  <li>Click the <strong>Edit </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/08/14/d42f125e-759a-4eef-92d4-2742862f4b00/77f03934-d746-41b4-a9b7-bf60ec57d16f.jpg" /> at the top right.</li>  <li>Choose what you want to change:
    <ul>
      <li><strong>Shipping address:</strong>
        <ol>
          <li>Select <strong>Edit shipping address</strong>.</li>          <li>Edit any of the information.</li>          <li>Click <strong>Save</strong>.</li>        </ol>      </li>      <li><strong>Email address:</strong>
        <ol>
          <li>Select <strong>Edit email address</strong>.</li>          <li>Enter a new email address.</li>          <li>Click <strong>Update</strong>.</li>        </ol>      </li>    </ul>  </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do third parties, such as shipping apps or dropshippers, get notified about changes?</h4><div class="collapsible-content"><div>Third-party apps won't necessarily get updated when you make a change. Go to the relevant third party's dashboard directly to check if they were updated and, if needed, make changes.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why am I having trouble editing a particular order?</h4><div class="collapsible-content"><div>You cannot edit an order in these cases:</div><ul>
  <li>The order wasn't paid for in your business' main currency</li>  <li>The order includes a subscription</li>  <li>The order was canceled</li>  <li>The order was archived</li>  <li>The order was partially or fully refunded </li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">After a change, which email or shipping address is used in future?</h4><div class="collapsible-content"><div>After an email address or shipping address is updated, the new address is used for all future uses (e.g. in future communications, shipping labels, etc.). </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">If I update the shipping address, will it update the billing address?</h4><div class="collapsible-content"><div>Changes to the shipping address do not affect the billing address.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I update the billing address?</h4><div class="collapsible-content"><div>It is not currently possible to update the billing address.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">When I make changes, do my contact list and members list get updated?</h4><div class="collapsible-content"><div>Updates to customer details in a order do not get updated automatically in your site's contact list or members list. They can, however, be updated manually:</div><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/wix-contacts-managing-your-contact-list#editing-a-contact" target="">Update your contact list</a>. </li>  <li><a data-composite="true" href="https://support.wix.com/en/article/site-members-managing-your-members" target="">Update your member list</a>. </li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do tax calculations change after a customer's address is updated?</h4><div class="collapsible-content"><div>No, tax charges won't be recalculated after the shipping address is updated. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Will my 3rd-party invoicing app send a new invoice after I edit an order?</h4><div class="collapsible-content"><div>Whether a new invoice is created depends on which app you use. We suggest you create a test order and edit it to see if a new invoice is created. </div></div></div></div>

Important:This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.Keep track of special requests and...

Adding a Note to an Order You Received

Discover how to enhance your order management in Wix by adding personal notes to orders in Wix Stores, Wix Bookings, Wix Restaurants Orders, and Wix Donations. These notes are private and visible only to you and your site collaborators, allowing you to keep track of special requests and instructions effectively. Follow the steps in the article to streamline your order process and improve communication with your team.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.</div></div></div></div><div data-component-type="text"><div>Keep track of special requests and instructions by adding notes to orders. These notes are personal and can only be seen by you and your <a data-composite="true" href="https://support.wix.com/en/article/roles-permissions-overview" target="_blank">site collaborators</a>.</div></div><div data-component-type="heading"><h2 id="" level="3">To add a note to an order:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to the Orders tab</a> in your site's dashboard.</li>  <li>Select the order you want to add the note to.</li>  <li>Scroll down to <strong>Order Activity</strong>.</li>  <li>Enter your note in the <strong>Add a note</strong> field.</li>  <li>Click the checkmark to save.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2019/08/08/33077233-e6b6-45ff-bdd7-5d36d2e38fc8/5bb759e6-6ee2-4c30-a0f6-e83d969fba7b.png" alt="Screenshot of part of the order page where you can add a note" /></div></div>

Important:This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.Customers sometimes need to commun...

Collecting and Viewing Buyer Notes

Discover how to enable and manage buyer notes in Wix Stores, Wix Bookings, Wix Restaurants Orders, and Wix Donations. Customers can easily leave notes during checkout, which you can view in your dashboard and email notifications. This feature enhances communication with your customers, allowing for personalized service. Learn how to customize the note option and streamline your order management for a better shopping experience.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.</div></div></div></div><div data-component-type="text"><div>Customers sometimes need to communicate with you about a purchase. They can easily leave notes when checking out by clicking <strong>Add a note </strong>in the Cart page or Side Cart.  </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/04/09/aa5daeac-e81b-4549-b40b-7d13a00a6144/8181f308-83d5-481d-baca-66f5c7f3f79e.png" alt="Screenshot of the Cart Page in a sample site with the Add a Note link outlined" /></div></div><div data-component-type="text"><div>Buyer notes appear in the email notification you receive when a purchase is made. In addition, in the <strong>Orders</strong> tab in your dashboard, any order with a note has a note icon.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/05/22/b781567b-1dca-484f-ad9f-0ad1bca4a1df/1c913663-f580-4bcc-bbf1-ca4a1470a799.png" alt="Screenshot of the Orders tab in the Wix dashboard, showing the note icon beside a specific order" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="viewing-buyer-notes" level="3">Viewing buyer notes</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click the relevant order.</li>  <li>Read the note under the customer's name on the right.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/04/17/f998c523-8a45-4e7d-ab02-cd50ad55977f/28994b5d-0e15-4e1c-b3d0-c26b68c85bf9.png" alt="Screenshot of an order in the Orders tab. A note that the customer left is outlined" /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Wix Stores merchants can also <a data-composite="true" href="https://support.wix.com/en/article/wix-stores-allowing-customers-to-add-a-message-when-purchasing-a-product" target="_blank">add a message box</a> to a specific product, for example, to ask customers to enter the text they want engraved.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about buyer notes.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I change the 'Add a note' link text?</h4><div class="collapsible-content"><div>Yes, you can. Learn how to <a data-composite="true" href="https://support.wix.com/en/article/customizing-links-on-your-cart-page#customizing-the-promo-code-and-add-a-note-links" target="_blank">change the &quot;Add a note&quot; link text</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title"> Can I remove the 'Add a note' option?</h4><div class="collapsible-content"><div>The <strong>Add a note</strong> option can appear in Cart page and/or the Side Cart. </div><div><br /></div><div><strong>To remove the note option:</strong></div><ol>
  <li>Select the Cart page or Side Cart in your editor.</li>  <li>Click <strong>Settings</strong> and select the <strong>Settings </strong>tab.</li>  <li>Deselect the checkbox next to <strong>Add a note</strong>. </li></ol></div></div></div>

Important:This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.Collect payment for any orders tha...

Collecting Payment for Unpaid Orders

Discover how to efficiently collect payments for unpaid orders in Wix Stores, Wix Bookings, and more. Learn various methods, including sending pay links, manually entering card details, charging saved cards, and invoicing customers. Each method is designed to streamline your payment process, ensuring you get paid securely and professionally. Follow the article for detailed guidance on implementing these payment options to enhance your business transactions.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.</div></div></div></div><div data-component-type="text"><div>Collect payment for any orders that are unpaid. Just access the order in the dashboard, click <strong>Collect Payment</strong>, then choose the method or methods that work for your business. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/10/03/b1959745-5692-4a98-b5f6-9d47963b64fb/4f8c2b94-665e-40de-aebf-264d7e55e414.jpg" alt="Screenshot of an order in the orders tab, with the Collect Payment options outlined" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="send-your-customer-a-pay-link" level="3">Send your customer a pay link</h2></div><div data-component-type="text"><div>Pay links are clickable links customers can use to pay for an order. </div></div><div data-component-type="text"><div>You can send the pay link by email, text message, or paste it in a chat. When your customer clicks the link, a secure payment window opens up where they can complete checkout. </div><div><br /></div><div>You can add your logo to the pay link gives it a professional and trustworthy look.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/08/07/9c8b5969-025e-4d8e-a252-c143e2b95a44/547d9950-584b-4de3-bea1-0f0b2e0f27bf.jpg" alt="Screenshot of the payment page that customers use to complete payment" /></div></div><div data-component-type="text"><div>Learn how to <a data-composite="true" href="https://support.wix.com/en/article/charging-customers-with-a-pay-link" target="_blank">customize and send pay links</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="manually-enter-card-details" level="3">Manually enter card details</h2></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important: </div><div class="info-content"><ul>
  <li>Manual card entry is only available through <a data-composite="true" href="https://support.wix.com/en/article/accepting-payments-by-manual-card-entry" target="_blank">certain payment providers</a>.</li>  <li>This is the least secure way of accepting card payments. Accepting manual payment from buyers you trust. In case of fraud, it's the merchant who is liable. <a data-composite="true" href="https://support.wix.com/en/article/best-practices-for-accepting-card-payments#handling-offline-card-payments" target="_blank">Learn more</a>.</li></ul></div></div></div><div data-component-type="text"><div>You can accept partial or complete payment for any unpaid order by manually entering your customer's credit or debit card details. This can come in handy when, for example, you accept an order by phone.</div></div><div data-component-type="text"><div>Start by selecting <strong>Charge card manually</strong> from the <strong>Collect Payment</strong> drop-down and then fill out the required details. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/08/29/22c5ff36-bb5e-4460-87fd-8d7f64903329/adcd8df8-791f-42fc-82f5-7728f2fa31a2.jpg" alt="Screenshot of the Charge with credit card window where you a merchant can manually enter a customer's credit card details" /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>To accept partial payment, select the <strong>Charge a custom amount</strong> checkbox and enter the amount.</div></div></div></div><div data-component-type="text"><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/accepting-payment-by-manually-entering-credit-card-details" target="_blank">accepting payment by manually entering card details</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="charge-an-order-using-a-customers-saved-card" level="3">Charge an order using a customer's saved card</h2></div><div data-component-type="text"><div>Wix gives you the option of securely saving a customer's credit or debit card, with their approval. </div></div><div data-component-type="text"><div>If you have a customer's card on file, and you have their consent to charge this card,  you can use it to charge the customer for a future order.</div></div><div data-component-type="text"><div>Select <strong>Charge card manually </strong>from the <strong>Collect Payment</strong> drop-down and then select an authorized saved card to complete the sale. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/08/30/86be02cb-7a0e-4ff8-84f8-7554883337c2/612952df-be3a-4e8b-b07c-e2f563e673ba.jpg" alt="Screenshot of the Charge with credit card window" /></div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>Your customer should be notified about the transaction and given as many details as possible. This is a requirement of card schemes such as Visa and Mastercard. Additionally, clear communication builds trust and helps the customer to recognize the payment. If they don’t recognize the payment, they may issue a <a data-composite="true" href="https://support.wix.com/en/article/chargebacks-in-wix-payments" target="">chargeback</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="request-payment-by-sending-an-invoice" level="3">Request payment by sending an invoice</h2></div><div data-component-type="text"><div>Some customers, especially organizations, require an invoice before they can send you payment. </div></div><div data-component-type="text"><div>You can create an invoice requesting payment for any unpaid order and print it. Alternatively, if you send the invoice to your customer by email or as a shared link, they can click the invoice to pay for it online using any of your payment methods.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/08/22/fd9c435e-7264-4388-9c96-3ecbeeef4f04/34643d69-e8ed-49d5-868a-a2dbfbeb1a9d.jpg" alt="Screenshot of an invoice ready to be shared with a customer" /></div></div><div data-component-type="text"><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-stores-creating-invoices-for-store-orders#requesting-payment-via-invoice-for-an-unpaid-order" target="">requesting payment using an invoice</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="charge-with-a-card-reader-with-a-dashboard-card-reader" level="3">Charge with a card reader with a Dashboard Card Reader</h2></div><div data-component-type="text"><div>The Wix Dashboard Card Reader allows you to collect card payment using your computer and a card reader.  </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/08/08/b3a15dde-87b7-4d43-8a51-995713e9b2f6/8422b141-8e47-4ab2-8a80-c24c02c5d26c.jpg" alt="Screenshot of the card reader" /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before you begin:</div><div class="info-content"><div>To set up Dashboard Card Reader you need to connect to Wix Payments, obtain a card reader, and set it up. Learn how to <a data-composite="true" href="https://support.wix.com/en/article/wix-dashboard-card-reader-setting-up-the-dashboard-card-reader" target="_blank">set up Dashboard Card Reader</a>.</div></div></div></div><div data-component-type="text"><div>Once it's set up, simply select <strong>Charge with card reader</strong> from the <strong>Collect Payment </strong>button and then have your customer tap, swipe, or insert their card. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="authorize-payments-at-checkout-capture-later" level="3">Authorize payments at checkout &amp; capture later</h2></div><div data-component-type="text"><div>If you <a data-composite="true" href="https://support.wix.com/en/article/authorizing-payments-at-checkout-and-capturing-funds-later-7425507" target="_blank">enabled authorizing payments at checkout</a>, you'll see the option to capture or void a payment in the <strong>Collect Payments </strong>button.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/07/16/0a7e25e7-6b12-4477-8de5-157d78acbf95/54537dc6-491c-4638-ad7e-ff1997015c01.png" alt="Screenshot of the Capture Payment button in the Wix dashboard with the capture and void options outlined" /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>These options also appear if you're using Wix Payments as your payment provider (see below).</div></div></div></div><div data-component-type="text"><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/authorizing-payments-at-checkout-and-capturing-funds-later-7425507" target="_blank">authorizing payment and capturing funds later</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="manually-authorize-payments-and-capture-later" level="3">Manually authorize payments and capture later</h2></div><div data-component-type="text"><div>Authorize payment for any unpaid or partially paid order to make sure your customer has the means to cover the cost. When you do, the payment is approved by the customer’s payment method and the sum is held in their account, in readiness to pay, if needed. The payment is held for 7 days.</div></div><div data-component-type="text"><div>To start the process, click <strong>Authorize a payment</strong>.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/07/16/9171e34d-f7d5-4d51-822b-7f5dfc53569f/e87c79d1-3609-4b12-9099-cc3fdf17b2fd.png" alt="Screenshot of the Capture Payment button in the Wix dashboard with Authorize a payment outlined" /></div></div><div data-component-type="text"><div>When you're ready, you can capture or void the payment. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/07/16/0a7e25e7-6b12-4477-8de5-157d78acbf95/54537dc6-491c-4638-ad7e-ff1997015c01.png" alt="Screenshot of the Capture Payment button in the Wix dashboard with the capture and void options outlined" /></div></div><div data-component-type="text"><div>Learn how to <a data-composite="true" href="https://support.wix.com/en/article/authorizing-payments-at-checkout-and-capturing-funds-later-7425507" target="_blank">manually authorize payments and capture them later</a>.</div></div>

Important:This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.You can create an invoice for any ...

Requesting Payment via Invoice for an Unpaid Order

Learn how to create and send invoices for unpaid orders in Wix Stores, Wix Bookings, Wix Restaurants Orders, and Wix Donations. By emailing the invoice or sharing a link, your customers can easily make online payments using your available payment methods. This article guides you through the process of generating invoices and updating payment statuses, helping you streamline your payment collection efficiently.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.</div></div></div></div><div data-component-type="text"><div>You can create an invoice for any of your unpaid orders to request payment. </div></div><div data-component-type="text"><div>If you email the invoice to your customers or provide it as a shared link, they can conveniently click <strong>Pay Invoice </strong>to make online payments using any of your available payment methods.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2022/02/16/e7054bb4-cc22-4637-8bd3-cff53b6eb995/e1df699f-ccc9-48d0-8e79-d28b66676ee4.png" alt="Screenshot of an invoice that a customer would see with the Pay Invoice button outlined" /></div></div><div data-component-type="heading"><h2 id="" level="3">To manually generate an invoice for an unpaid order:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Select the relevant unpaid order. </li>  <li>Click the <strong>Collect Payment</strong> drop-down and select <strong>Charge with invoice</strong>.</li>  <li>Click <strong>Create Invoice</strong>.<br />
<strong>Tip: </strong>This creates a saved draft of your invoice.</li>  <li>Select how to send the invoice to your customer:
    <ul>
      <li><strong>Share using a link:</strong>
        <ol>
          <li>Click <strong>Share link </strong>at the top. </li>          <li>Click <strong>Click Here to Create a Link</strong>.</li>          <li>Click <strong>Copy Link</strong>.</li>          <li>Click <strong>Done</strong>.</li>          <li>Send the link to your customer.</li>        </ol>      </li>      <li><strong>Print a copy of the invoice:</strong>
        <ol>
          <li>Click <strong>Print </strong>at the top.</li>          <li>Print a PDF or hard copy of the invoice.</li>          <li>Send the invoice to your customer.</li>        </ol>      </li>      <li><strong>Send by email:</strong>
        <ol>
          <li>Click <strong>Send via email </strong>at the top.  </li>          <li>(Optional) Edit the email's subject line or message.</li>          <li>Click <strong>Send</strong>.</li>        </ol>      </li>    </ul>  </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Updating the payment status when your customer:</div><div class="info-content"><ul>
  <li><strong>Paid online:</strong> The status updates automatically. </li>  <li><strong>Paid offline: </strong>Go to the Orders tab and <a data-composite="true" href="https://support.wix.com/en/article/wix-stores-fulfilling-store-orders#manually-marking-orders-as-paid" target="_blank">manually mark the order as &quot;Paid&quot;</a>. </li>  <li><strong>Sent partial payment: </strong><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Invoices&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/invoices/invoices/list?referralInfo=KB-Article" target="_blank">Go to Invoices</a> in your site's dashboard and record the amount. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-invoices-request-a-deposit" target="_blank">requesting partial payment as a deposit</a>.</li></ul></div></div></div>

Important: 
  This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.  Manual card entry is availab...

Accepting Payment by Manually Entering Credit Card Details

Discover how to accept manual card payments in Wix Stores, Wix Bookings, and more. This article guides you through the process of entering credit or debit card details manually for complete, partial, or split payments, ensuring you can accommodate various customer payment preferences. Learn best practices for security and how to save card details for future transactions, all while keeping your customers' trust in mind.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important: </div><div class="info-content"><ul>
  <li>This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.</li>  <li>Manual card entry is available for merchants using a <a data-composite="true" href="https://support.wix.com/en/article/accepting-payments-by-manual-card-entry" target="_blank">payment provider that supports manual card entry</a>.</li>  <li>Entering card details manually is the least secure way of accepting card payments. We recommend accepting manual payment only from buyers you trust. In case of fraud, it's the merchant who is liable. <a data-composite="true" href="https://support.wix.com/en/article/best-practices-for-accepting-card-payments#handling-offline-card-payments" target="_blank">Learn more about best practices.</a></li></ul></div></div></div><div data-component-type="text"><div>You can accept partial or complete payment for any unpaid order by manually entering your customer's credit or debit card details. This can come in handy when, for example, you accept an order by phone.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="accepting-complete-payment-for-an-order" level="3">Accepting complete payment for an order</h2></div><div data-component-type="text"><div>Allow customers to pay for an order with their credit / debit card without going to your site and entering the card online. When a customer gives you their card details in person or over the phone, you can manually enter the card's info to collect payment for their order. </div></div><div data-component-type="heading"><h2 id="" level="4">To accept order payment:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Select the relevant order.</li>  <li>Click the <strong>Collect Payment</strong> drop-down and select<strong> Charge card manually</strong>.</li>  <li>Enter the card details.</li>  <li>Click <strong>Charge</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="accepting-partial-payment-for-an-order" level="3">Accepting partial payment for an order</h2></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This feature is not yet available to all merchants using a <a data-composite="true" href="https://support.wix.com/en/article/accepting-payments-by-manual-card-entry" target="_blank">payment provider that supports manual card entry</a>.</div></div></div></div><div data-component-type="text"><div>You may want to accept partial payment for a order and collect one or more additional payments later.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2022/12/04/5b019f2f-8cbf-4382-bff8-70e7fa82c1ba/47c9d262-7a08-40a7-95ef-5a53de359f6c.png" alt="Screenshot of the popup where you manually enter credit card details with a partial amount entered" /></div></div><div data-component-type="heading"><h2 id="" level="4">To accept a partial payment:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Select the relevant order.</li>  <li>Click the <strong>Collect Payment</strong> drop-down and select <strong>Charge card manually</strong>.</li>  <li>Select the <strong>Charge a custom amount</strong> checkbox.</li>  <li>Enter the amount you want to charge your customer.</li>  <li>Enter the card details.</li>  <li>Click <strong>Charge</strong>.</li></ol></div><div data-component-type="text"><div>To help you keep track of the payment status, the order is marked &quot;Partially Paid&quot;. You can click the order to view the payment details.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2022/11/02/17ad453c-962c-4bc9-80af-1941b81b9339/ec15c285-94a7-42f0-a439-95d0d4aa2f55.png" alt="Screenshot of a partially paid order" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="accepting-split-payment-more-than-one-payment-method" level="3">Accepting split payment (more than one payment method)</h2></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This feature is not yet available to all merchants using a <a data-composite="true" href="https://support.wix.com/en/article/accepting-payments-by-manual-card-entry" target="_blank">payment provider that supports manual card entry</a>.</div></div></div></div><div data-component-type="text"><div>A customer may ask to pay you using more than one card. In addition, customers placing an order together may want to split the cost, with one customer paying half and another customer paying the rest. </div></div><div data-component-type="text"><div>You can accept payment from multiple cards by entering the amount and card details for each separately.</div></div><div data-component-type="heading"><h2 id="" level="4">To accept payment from more than one credit card:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Select the relevant order.</li>  <li>Click the <strong>Collect Payment</strong> drop-down and select <strong>Charge card manually</strong>.</li>  <li>Select the <strong>Charge a custom amount</strong> checkbox.</li>  <li>Enter the amount you want to charge on this card.</li>  <li>Enter the card details.</li>  <li>Click <strong>Charge</strong>.</li>  <li>Repeat steps 3 - 7 to accept payment from additional card(s).</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="saving-card-details-on-file" level="3">Saving card details on file</h2></div><div data-component-type="text"><div>When you accept payment by manually entering credit or debit card details, you also have the option of saving the card on file. Once a card is saved, you can use it to collect payment for future orders, as long as you retain your customer's consent to do so. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>Make sure you <a data-composite="true" href="https://support.wix.com/en/article/keeping-customers-card-details-on-file" target="_blank">read this article</a> to learn how to save cards responsibly. </div></div></div></div><div data-component-type="text"><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-stores-saving-and-charging-customers-credit-cards" target="_blank">saving and charging customers' credit cards</a>.</div></div>

Important:This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.Add tags to your orders to help yo...

Assigning Tags to Orders

Learn how to effectively manage your orders in Wix by adding and applying tags to categorize them. This article guides you through creating new tags, applying them to individual or multiple orders, and editing or deleting tags as needed. By organizing your orders with tags, you can streamline your workflow and enhance your business operations.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.</div></div></div></div><div data-component-type="text"><div>Add tags to your orders to help you identify and sort them into distinct categories. For example, you might want to tag orders with items that are preordered or backordered. Use tags to create order statuses that are relevant for your business.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="creating-a-new-tag" level="3">Creating a new tag</h2></div><div data-component-type="text"><div>You can create a new tag by selecting an order and entering the tag text. Next time you want to assign that tag to an order, you can select it from your tag list.</div></div><div data-component-type="heading"><h2 id="" level="4">To create a new tag:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click the relevant order.</li>  <li>Click the <strong>Tag </strong>field on the bottom right.</li>  <li>Enter the tag text (e.g. Preorder).</li>  <li>Click <strong>+Create</strong>. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tips:</div><div class="info-content"><ul>
  <li>After you create a tag, you can use it to filter your orders.</li>  <li>You can create up to 100 tags.</li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="applying-tags-you-created-to-other-orders" level="3">Applying tags you created to other orders</h2></div><div data-component-type="text"><div>After you create a tag, you can select it to apply the tag to other orders.</div></div><div data-component-type="heading"><h2 id="" level="4">To apply a tag to an order:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click the relevant order.</li>  <li>Start entering the tag text or select it from the list.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/05/22/5bcb19cc-6c36-43c6-b215-2a8d39686481/7f5d2443-c40c-4d4a-8257-cb239b1ec020.png" alt="Screenshot of the tag field in an order in  Wix" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="assign-a-tag-to-multiple-orders-at-once" level="3">Assign a tag to multiple orders at once</h2></div><div data-component-type="text"><div>You can select multiple orders and then add, remove, or edit tags for all those orders at once. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/05/22/678b22b2-5f22-436b-ac5d-543befa29e4c/46c6a139-5649-48ac-9b79-567f2a425940.png" alt="Screenshot of the Orders tab with multiple orders selected and the Assign Tags button outlined" /></div></div><div data-component-type="heading"><h2 id="" level="4">To make tag changes to multiple orders:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click the relevant orders.</li>  <li>Click <strong>Assign Tags</strong>.</li>  <li>Choose what you want to do:
    <ul>
      <li><strong>Add tags:</strong> Select the checkbox next to the tag(s) you want to assign.</li>      <li><strong>Remove tags: </strong>Deselect the checkbox next to the tag(s) you want to remove.</li>    </ul>  </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="editing-or-deleting-tags" level="3">Editing or deleting tags</h2></div><div data-component-type="text"><div>You can edit the text of a tag, for example, if it has a typo or you simply want to change it. This will update the tag text for all orders it's assigned to.  </div></div><div data-component-type="text"><div>If a tag is no longer needed, you can remove it completely. When you do, it'll be removed from all your orders.</div></div><div data-component-type="heading"><h2 id="" level="4">To make changes to existing tags:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click any order.</li>  <li>Click the tag field and select <strong>Manage Tags</strong>.</li>  <li>Choose what you want to do:
    <ul>
      <li><strong>Edit a tag:</strong> Click the <strong>Edit </strong>icon<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/05/22/5490f34c-2802-4cec-98f4-51d271319bc6/9a5a06ac-d828-4ebf-b5c1-b63819246f36.png" />and enter new text.</li>      <li><strong>Delete a tag: </strong>Click the <strong>Delete </strong>icon<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/05/22/ffaf9251-0f9c-4ef0-bfb3-4e32164d4bea/9a3f7d33-eb83-4bb5-b19c-13413492716d.png" />.</li>    </ul>  </li></ol></div>

Important:This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.Stay on top of your records by arc...

Archiving Your Orders

Stay organized by learning how to archive orders in your Wix dashboard for Wix Stores, Wix Bookings, Wix Restaurants Orders, and Wix Donations. This article guides you through the simple process of archiving and unarchiving orders, ensuring you can manage your records effectively. By following these steps, you can keep your orders tab clutter-free while retaining the ability to access archived orders whenever needed.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.</div></div></div></div><div data-component-type="text"><div>Stay on top of your records by archiving orders you no longer need in the Orders tab of your site's dashboard. If you change your mind, you can unarchive them at any time. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="archiving-an-order" level="3">Archiving an order</h2></div><div data-component-type="text"><div>You can archive one or more orders by selecting them and then clicking <strong>Archive</strong> in the <strong>More Actions</strong> drop-down.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/05/21/6848021f-be49-4206-b8de-386a4df75fe3/9ef1a2cb-4c55-4c5f-8841-6443448362e8.png" alt="Screenshot of the Orders tab, with one order selected and the Archive option outlined" /></div></div><div data-component-type="heading"><h2 id="" level="4">To archive an order:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Select the checkbox next to the order(s) you want to archive.</li>  <li>Click <strong>More Actions</strong>.</li>  <li>Select <strong>Archive</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title"></div><div class="info-content"><div>It's not possible to delete orders permanently. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="viewing-archived-orders-or-unarchiving-them" level="3">Viewing archived orders or unarchiving them</h2></div><div data-component-type="text"><div>You can use your filters to access archived orders. Then, you can select any that you want to remove from the archive. </div></div><div data-component-type="heading"><h2 id="" level="4">To access archived orders and unarchive them:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click <strong>Filter</strong> at the top right.</li>  <li>Scroll down and click to expand the <strong>Archive Status</strong> section.</li>  <li>Select the <strong>Archived</strong> checkbox. </li>  <li>(Optional) Unarchive an order:
    <ol>
      <li>Select the checkbox next to the archived order you want to unarchive.</li>      <li>Click <strong>More Actions</strong>.</li>      <li>Select <strong>Archive</strong>.</li>    </ol>  </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>When you're done, don't forget to cancel the filter.</div></div></div></div>

Important:This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.You can export the data you need a...

Exporting Orders

Export your orders from Wix Stores, Wix Bookings, Wix Restaurants Orders, and Wix Donations with ease. This article guides you through the process of selecting and exporting your order data, allowing you to customize how items are displayed—either as separate rows for each item or as a single row per order. Learn how to streamline your data management and focus on the information that matters most to you.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.</div></div></div></div><div data-component-type="text"><div>You can export the data you need and remove the data you're not interested in at the moment. </div></div><div data-component-type="text"><div>Choose whether you prefer to display each item purchased as a separate row (even if they are part of the same order).</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2021/10/04/184ecb9b-bd2c-4073-994a-5d0520e21c35/8b9f6648-a234-4fc7-ad8c-a9b5dc607b10.png" alt="Screenshot of part of a spreadsheet with exported orders where each item in the order is a separate row" /></div></div><div data-component-type="text"><div>Alternatively, you can display each order in a separate row, even if it contains multiple items. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2021/10/04/c6740dba-2774-4d9b-937f-7696186eba35/b4de1e06-55e2-4b75-a675-0a5e0ac18150.png" alt="Screenshot of part of a spreadsheet with exported orders where all the items in the order are listed in the same row" /></div></div><div data-component-type="heading"><h2 id="" level="3">To export your orders:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to the Orders tab</a> in your site's dashboard.</li>  <li>Select the orders you want to export:
    <ul>
      <li>Select the checkboxes next to the relevant order(s).</li>      <li>Choose the checkbox next to <strong>Order </strong>at the top left<strong> </strong>to select all orders.</li>    </ul>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/05/21/c7a48b4b-0229-418b-b9fb-d3d8968d559b/daa3962d-62a1-41f4-a051-47e7345d8421.png" alt="Screenshot of the Orders tab in the Wix dashboard, with the checkmark next to Orders selected" /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Export</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/05/21/c15d278d-c33c-402b-ad8d-f18e32eaa0a6/ac748867-a427-4369-88a8-3cff4699b7db.png" alt="Screenshot of the Orders tab in the Wix dashboard, with the Export option outlined" /></div></div><div data-component-type="text"><ol>
  <li>Select how you want to display exported orders:
    <ul>
      <li><strong>Item purchased:</strong> Each item purchased is displayed in a separate row, even if they are part of the same order. </li>      <li><strong>Orders:</strong> Each order is displayed in one row, even if multiple items were purchased.</li>    </ul>  </li>  <li>Deselect the columns that you do not want to include (e.g. deselect billing and payment columns if they are not relevant at the moment).</li>  <li>Save the file to your computer: 
    <ul>
      <li><strong>Chrome</strong>: The CSV file downloads and appears on the bottom of your screen. </li>      <li><strong>Firefox</strong>: Select <strong>Open with</strong> to open or <strong>Save File </strong>to save.</li>      <li><strong>Internet Explorer</strong>: Click <strong>Save</strong> at the bottom of your screen. </li>      <li><strong>Safari</strong>: The file opens. Click <strong>cmd + s</strong> on your keyboard to save the file (with a .csv extension, and Page Source format). </li>    </ul>  </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>The time of purchase recorded in the CSV file is always given in Coordinated Universal Time (UTC). For instance: January 01,  5.00PM (PST) = January 02, 1.00AM (UTC).</div></div></div></div>

Important:This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.Need to refund a customer? In most...

Refunding Customers & Canceling Orders

Learn how to efficiently process refunds and cancellations for orders in Wix Stores, Wix Bookings, Wix Restaurants Orders, and Wix Donations. This article guides you through issuing full or partial refunds directly from your Wix dashboard, including how to cancel unfulfilled orders. By following these steps, you can enhance customer satisfaction and manage your orders effectively.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.</div></div></div></div><div data-component-type="text"><div>Need to refund a customer? In most cases, a full or partial refund can be handled right in the Wix dashboard. If the order includes store items that haven't been fulfilled, you can also cancel the order.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="refunding-an-order" level="3">Refunding an order</h2></div><div data-component-type="text"><div>You can refund orders that were paid and fulfilled. Start by selecting exactly which items you want to refund. Then, you can provide a partial or complete refund for the selected items. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/10/29/c6ed5239-20b2-43ec-8b83-132d0881aae3/563ca7ab-c44d-4743-be05-a69cd8bf4f07.png" alt="Screenshot of part of the Refund Order page in the Wix dashboard" /></div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>Payments made using the <a data-composite="true" href="https://support.wix.com/en/article/setting-up-manual-offline-payments" target="_blank">Manual Payment method</a> and with certain payment providers need to be provided outside of Wix. See the FAQs below for more details.</li>  <li>Before you can refund a PayPal order, you need to enable Advanced Feature. See the FAQ below for details.</li></ul></div></div></div><div data-component-type="heading"><h2 id="" level="4">To refund an order:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click the relevant order.</li>  <li>Click <strong>More Actions</strong> at the top right.</li>  <li>Select <strong>Refund</strong>.</li>  <li>Select the checkboxes next to items you want to refund.<br />
<strong>Tip: </strong>If there are more than 1 of the same item, use the arrows to select how many to refund. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/10/29/5b8ddbf2-e99c-4bd1-b879-8dd54704b927/926e26d3-1161-436c-bbad-b58adb0cb4c7.png" alt="Screenshot of part of the page in Wix where you process refunds for customers" /></div></div><div data-component-type="text"><ol>
  <li>(Optional) To provide a partial refund, enter the total amount you want to refund for the order on the right.</li>  <li>(Optional) Deselect the <strong>Update inventory</strong> checkbox next to a store product if you don't plan to restock it.<br />
<strong>Tip: </strong>This is relevant if you track inventory amounts.</li>  <li>(Optional) Select the <strong>Send a confirmation email to customer</strong> checkbox and enter a personal note to your customer. <br />
<strong>Note: </strong>Customers may also receive a notification from the payment provider. </li>  <li>Click <strong>Refund</strong>.</li>  <li>Click <strong>Issue Refund</strong>.<br />
<strong>Note: </strong>This cannot be undone.  </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="refunding-and-canceling-store-orders" level="3">Refunding and canceling store orders</h2></div><div data-component-type="text"><div>You can cancel a store order and issue a refund if your customer no longer wants the items. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>Payments made using the <a data-composite="true" href="https://support.wix.com/en/article/setting-up-manual-offline-payments" target="_blank">Manual Payment method</a> and with certain payment providers need to be provided outside of Wix. See the FAQs below for more details.</li>  <li>Before you can refund a PayPal order, you need to enable Advanced Feature. See the FAQ below for details.</li></ul></div></div></div><div data-component-type="heading"><h2 id="" level="4">To refund and cancel an order:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click the relevant order.</li>  <li>Click <strong>More Actions</strong> at the top right.</li>  <li>Select <strong>Cancel &amp; refund</strong>.</li>  <li>(Optional) To provide a partial refund, enter the amount you want to refund.</li>  <li>(Optional) Select the <strong>Update inventory</strong> checkbox, to return all items to stock.<br />
<strong>Tip: </strong>This option is available if you use Wix Stores and track inventory amounts.</li>  <li>(Optional) Select the <strong>Send a confirmation email to customer</strong> checkbox and enter a personal note to your customer.<br />
<strong>Note: </strong>Customers may also receive a notification from the payment provider. </li>  <li>Click <strong>Continue</strong>.</li>  <li>Click <strong>Cancel Order</strong>.<br />
<strong>Note: </strong>This cannot be undone.  <strong> </strong></li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="canceling-unpaid-unfulfilled-store-orders" level="3">Canceling unpaid &amp; unfulfilled store orders</h2></div><div data-component-type="text"><div>You may want to cancel an entire unpaid store order when you're unable to fulfill it or your customer asks to cancel the purchase.</div></div><div data-component-type="heading"><h2 id="" level="4">To cancel a store order:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click the relevant order.</li>  <li>Click <strong>More Actions</strong> at the top right.</li>  <li>Select <strong>Cancel Order</strong>.</li>  <li>(Optional) Select the <strong>Update inventory</strong> checkbox, to return all items to stock. <br />
<strong>Tip: </strong>This option is available if you use Wix Stores and track inventory amounts.</li>  <li>(Optional) Select the <strong>Send a confirmation email to customer</strong> checkbox and enter a personal note to your customer. <br />
<strong>Note: </strong>Customers may also receive a notification from the payment provider. </li>  <li>Click <strong>Continue</strong>.</li>  <li>Click <strong>Cancel Order</strong>. <br />
<strong>Note: </strong>This cannot be undone</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question to learn more about refunding customers.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I refund an order paid with the Manual Payment method?</h4><div class="collapsible-content"><div>Payments that were sent to you outside of Wix (e.g. payment by cash, phone app, check) need to also be refunded outside of Wix. </div><div><br /></div><div>Once that's done, go back to the Wix dashboard to update the order. Select the items you refunded or enter a refund amount, and then mark the order as refunded. </div><div><br /></div><div><strong>Tip: </strong>Other than actually processing the refund, all other refund actions can be done. You can enter a refund reason, send a confirmation email to your customer, and update inventory. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I refund an order paid for with a payment provider that can't be processed in the Wix dashboard?</h4><div class="collapsible-content"><div>To refund your customer, go to your payment provider, and refund the relevant order. The status in your Wix dashboard will update automatically. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/refunds-processed-outside-of-wix" target="_blank">refunds processed outside of Wix</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">My order payment status is &quot;Pending&quot;. What does that mean?</h4><div class="collapsible-content"><div>The processing time for refunds can be as little as a few seconds or as long as a few days, depending on your payment provider. &quot;Pending&quot; status means the refund hasn't yet completed processing. </div><div><br /></div><div>Come back and check the <strong>Payment info</strong> section of the order to see when the status updates.<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/10/07/943aa683-b1d4-4041-b2ef-ce1dce19d3a6/3fa20ada-8d3f-4560-92a5-3adb2bff5dcc.png" alt="Screenshot of an order in the Wix dashboard with a pending refund status" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I refund an order paid for using more than 1 payment method?</h4><div class="collapsible-content"><div>If your customer paid for an order using, for example, 2 credit cards, you can refund each of those payments. <br />
<strong>Note: </strong>When one of the payment methods is a gift card or a <a data-composite="true" href="https://support.wix.com/en/article/creating-a-membership-plan-in-wix-bookings" target="_blank">membership plan</a>, you won't be able to refund that part of the payment.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I provided a partial refund. Can I refund the balance?</h4><div class="collapsible-content"><div>Yes. As soon as the first refund has been successfully completed (i.e. the status isn't &quot;Pending&quot;), you can provide another refund for part or all of the remaining amount. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I refund a payment made with a gift card or a membership?</h4><div class="collapsible-content"><div>It's currently not possible to refund a gift card payment or a Wix Bookings service paid for with a <a data-composite="true" href="https://support.wix.com/en/article/creating-a-membership-plan-in-wix-bookings" target="_blank">membership plan</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do I need to pay any fees associated with refunds?</h4><div class="collapsible-content"><div>Wix does not charge a fee. Refunds may, however, be subject to processing fees charged by the payment processor.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I want to refund a PayPal order. How can I enable refunds?</h4><div class="collapsible-content"><div>Before you can refund a PayPal order, you need to go to <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Set%20Up%20Payments&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https:%2F%2Fwww.wix.com%2Fdashboard%2F%7B%7BmetaSiteId%7D%7D%2Fpayments%2F" target="_blank">Accept Payments</a> in your site's dashboard and enable advanced features. </div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/10/29/14334e88-fdb8-4ae3-939f-bf3c187af54b/9bb653d9-d8e1-45ef-9f8c-0a9d1257580c.png" alt="Screenshot of the Enable Advanced Features button for PayPal in the Wix accept payment tab" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I cancel a bookings service or restaurant order?</h4><div class="collapsible-content"><div>Learn how to:</div><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/wix-bookings-canceling-a-session" target="_blank">Cancel Wix Bookings sessions</a>.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-managing-incoming-orders-with-the-new-wix-restaurants-orders-app#step-2-accept-or-reject-the-order" target="_blank">Reject incoming Wix Restaurants Online Ordering orders</a>.</li></ul></div></div></div>

Important:This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.Sometimes it may appear that you r...

Troubleshooting Pending or Missing Orders

Discover how to troubleshoot orders with a "Pending Payment" status in Wix Stores, Wix Bookings, Wix Restaurants Orders, and Wix Donations. This guide explains common reasons for pending payments, such as incomplete payment provider setup or customer actions during checkout. Learn how to resolve these issues and manage abandoned carts effectively to enhance your sales process. By following the steps outlined, you can ensure smoother transactions and better customer experiences.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.</div></div></div></div><div data-component-type="text"><div>Sometimes it may appear that you received an order, but are unable to find it in the Orders tab. Alternatively, the order's status may appear as &quot;Pending Payment&quot; and you're not sure why. </div></div><div data-component-type="text"><div>This guide will explain what the possible causes are and what action you can take. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="orders-with-pending-payment-due-to-incomplete-payment-provider-setup" level="3">Orders with pending payment due to incomplete payment provider setup</h2></div><div data-component-type="text"><div>If most or all of your orders in the Orders tab have &quot;Pending Payment&quot; status, this could be because you haven't successfully completed set up on the site of your payment provider. When this is the case, you'll see notifications that you need to contact the relevant payment provider.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/11/26/2fac1dd6-ee0a-4349-99a7-8ff495123611/1748cbaa-8151-4655-a66c-bde0c04d954e.png" alt="Screenshot of an order in a Wix stores with a message indicating that payment provider setup isn't complete" /></div></div><div data-component-type="text"><div>To solve this problem, log in to the dashboard of your payment provider and make sure your account is set up correctly or contact their support for further assistance.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="other-orders-with-pending-payment-status" level="3">Other orders with Pending Payment status</h2></div><div data-component-type="text"><div>In most cases, when a customer makes a payment, it's processed immediately by the payment provider. When an order's status is &quot;Pending Payment&quot;, it means that the order is still being processed.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/11/26/f6480d12-77cb-40a8-a9c0-47c9127f381c/0dc47d8f-115f-4136-bd95-63efb609ef75.png" alt="Screenshot of the Orders tab in Wix with an order with a Pending Payment status" /></div></div><div data-component-type="text"><div><strong>Why is payment for an order pending?</strong></div></div><div data-component-type="text"><ul>
  <li><strong>Taking longer than usual: </strong>Most payments are processed almost instantaneously, but some may take a few minutes or hours. You may be viewing an order that will be processed shortly.</li>  <li><strong>Two-step payments: </strong>A few payment methods, such as Boleto, and Degica (Komoju), require customers to make payments at a physical location after they complete their online orders. In these cases, the order status is &quot;Pending Payment&quot; until your customer has completed payment.</li>  <li><strong>Payments submitted for manual review: </strong>Payment providers may want to review payments they think are suspicious. The payment will be approved or declined as soon as their review is complete.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Within a few hours, the status of most pending payments will change either to &quot;Paid&quot; or &quot;Declined&quot;. On rare occasions, it can take a week or up to 40 days for a payment to be processed.</div></div></div></div><div data-component-type="text"><div>When processing has been completely, the order status will change to either &quot;Paid&quot; or &quot;Declined&quot;. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="3">Orders that appear to be missing</h2></div><div data-component-type="text"><div>It's not uncommon for customers to start the checkout process and then change their minds and abandon the cart without completing payment.</div></div><div data-component-type="text"><div>In most cases, this happens without your being aware of it. However, depending on your <a data-composite="true" href="https://support.wix.com/en/article/wix-stores-setting-when-inventory-gets-updated" target="_blank">inventory settings</a>, you may get a notification saying that a product is out of stock. When you look to see who purchased the last item, you won't find the relevant order because the customer never completed the sale. </div></div><div data-component-type="text"><div>In this case, there is nothing for you to do. In a few hours, the item will be returned to your inventory.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Viewing and taking advantage of abandoned carts:</div><div class="info-content"><ul>
  <li>To view a list of abandoned carts, go to <strong>Customers &amp; Leads</strong> in your site's dashboard and select <strong>Abandoned Carts</strong>.</li>  <li>Sending emails to customers who abandoned their carts is an effective way to increase sales. Learn how to <a data-composite="true" href="https://support.wix.com/en/article/wix-stores-setting-up-and-managing-abandoned-carts" target="_blank">set up automatic emails to customers who abandon their carts</a>.</li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="video-tutorial" level="3">Video tutorial</h2></div><div data-component-type="text"><div>Check out this short video tutorial or scroll down to read the FAQs.</div></div><div data-component-type="video"><div style="text-align:center"><span class="video-overlay" style="width:650px; height:375px">
  </span><iframe src="https://youtu.be/7Gkkub8h-aA" style="width:650px;height:375px;"></iframe></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I filter orders to view payments with pending, canceled or declined statuses?</h4><div class="collapsible-content"><div>Yes. You can go to your <a data-composite="true" href="https://support.wix.com/en/article/customizing-the-order-list-and-saving-your-view#filtering-your-orders" target="_blank">order filters</a> and select any of those options. Additionally, you can select <strong>Pending orders</strong> from your preset filters.</div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2025/01/06/e78629b9-14b7-4c5e-b2f9-e3587fbdcee5/12477524-8688-44ab-a20f-6843ebeafbb1.png" alt="Screenshot of the Orders tab in Wix dashboard showing preset filters" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What is the &quot;Canceled Payment&quot; status?</h4><div class="collapsible-content"><div>If you or your customer contact the payment provider to cancel payment the order status will change to &quot;Payment Canceled&quot;.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why can't I fulfill an order with a &quot;Pending Payment&quot; status?</h4><div class="collapsible-content"><div>When an order has a &quot;Pending Payment&quot; status, it's not yet known whether the payment will be accepted or declined. </div><div><br /></div><div>To avoid a situation where you fulfil an order for which there is no payment, certain actions, such as fulfilling the order, are unavailable. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I get more details about a payment?</h4><div class="collapsible-content"><div>You can get more details about any payment, no matter what the status, in the <strong>Payment info</strong> section of an order. Click to expand the <strong>Customer paid </strong>section to see which Payment Provider was used and to view the Payment ID.<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/11/26/b8fe069b-cf7d-47a1-aced-97c39c964d26/bd32cd92-8510-48ba-acab-09c11e2d479a.png" alt="Screenshot of an order in a Wix site with the payment information outlined" /><br />
Click the icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/11/26/8535db8e-37c4-4623-a6ba-554a6854c646/68fa087f-7848-45b8-ada7-2d78612f2020.png" />to view the payment in the <strong>All Payments </strong>tab. There, you can view more payment details. <br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/11/26/dbab46d6-601f-4b3f-a25b-354d2b58964f/945f7a93-c392-4d8e-8baf-f98329b90da6.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">My order was paid for with 2 payment methods. What happens if one of them was declined?</h4><div class="collapsible-content"><div>If one payment method didn't go through, the other one is refunded. For example, if the order was paid for using 2 credit cards, but only one was successful, the other card will be refunded. </div><div><br /></div><div>When the payment method that was successful was a credit card or payment plan, these too will be reimbursed. </div></div></div></div>

Important:This feature request is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders (New).Currently, when you print an order in the Orders tab in the dashboard, it's not possible to cu...

Request: Customizing the Printable Order Page

Discover how to manage your orders in Wix Stores, Wix Bookings, and Wix Restaurants Orders. While you can't customize the print layout directly from the Orders tab, you can export your orders to a CSV file and choose the information to display. Your feedback helps us enhance our features, so stay engaged with our updates!

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This feature request is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders (New).</div></div></div></div><div data-component-type="text"><div>Currently, when you print an order in the Orders tab in the dashboard, it's not possible to customize the page.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>It is, however, possible to <a data-composite="true" href="https://support.wix.com/en/article/exporting-orders-3126323" target="">export your orders to a CSV file</a>. When you do so, you can select the information you want to display in the file.</div></div></div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated. </div></div>

Important:This feature request is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders (New).Currently, orders paid for through a few payment providers cannot be refunded in the Wix dashb...

Request: Ability to Refund Orders Processed through Additional Payment Providers

Discover how to process refunds for orders in your Wix dashboard, now available for payments from nearly all payment providers. This article explains the current capabilities and invites you to share your feedback on additional payment providers for refunds. Stay informed on how to enhance your customer service with efficient refund management.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This feature request is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders (New).</div></div></div></div><div data-component-type="text"><div>Currently, orders paid for through a few payment providers cannot be refunded in the Wix dashboard. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/refunds-processed-outside-of-wix" target="_blank">refunds processed outside of Wix</a>.  </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Update:</div><div class="info-content"><div>It's now possible to refund orders in your Wix dashboard for payments processed by almost all payment providers. Learn how to <a data-composite="true" href="https://support.wix.com/en/article/refunding-customers-cancelling-orders" target="_blank">refund customers</a>.</div></div></div></div><div data-component-type="text"><div>From which payment providers would you like to be able to provide refunds? Click <a data-composite="true" href="https://www.wix.com/contact" target="_blank">here</a> and submit a ticket with your suggestions.</div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div>

Important:
  This feature is available for merchants who connected Wix Payments as a payment provider.  This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, an...

Manually Authorizing Payments and Capturing Funds Later

Learn how to manually authorize payments for unpaid or partially paid orders in Wix, ensuring your customers have the necessary funds. This feature is available for merchants using Wix Payments and applies to various services like Wix Stores and Wix Bookings. By authorizing payments, you can hold funds for up to 7 days, allowing you to capture or void the payment as needed, enhancing your order management process.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>This feature is available for merchants who connected Wix Payments as a payment provider.</li>  <li>This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.</li></ul></div></div></div><div data-component-type="text"><div>Authorize payment for any unpaid or partially paid order to make sure your customer has the means to cover the cost. When you do, the payment is approved by the customer’s payment method and the sum is held in their account, in readiness to pay, if needed.</div></div><div data-component-type="text"><div>Then, before the 7-day hold on the payment comes to an end, you can capture or void the payment. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="manually-authorizing-a-payment" level="3">Manually authorizing a payment</h2></div><div data-component-type="text"><div>You can use manual authorization in a number of ways. For example, if you rent out equipment, you can manually authorize a payment as a security deposit. When the equipment is returned undamaged, you can void the payment without needing to process a refund. </div></div><div data-component-type="text"><div>You may also want to authorize payment before creating a custom product to ensure that your customer has the funds to pay for it - without collecting payment in advance. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Authorized payments are held for 7 days.</div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To manually authorize a payment</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Select the relevant order.</li>  <li>Click <strong>Collect Payment</strong>.</li>  <li>Select <strong>Authorize a payment</strong>.</li>  <li>Enter the amount you want to authorize.<br />
<strong>Note: </strong>It can be less than the order total.</li>  <li>Select or deselect the <strong>Automatically capture payments before the authorization period ends</strong> checkbox:
    <ul>
      <li><strong>Selected: </strong>The payment is automatically sent to you at the end of the 7-day period, if you haven't taken any action before then.</li>      <li><strong>Deselected: </strong>The payment is automatically voided at the end of the 7-day period. This means that the hold on the payment is released from your customer's account, if you haven't taken any action.</li>    </ul>  </li>  <li> Enter the customer's card number. </li>  <li>(Optional) With the customer's knowledge and approval, select the <strong>Save this card to the customer's file</strong> checkbox. <a data-composite="true" href="https://support.wix.com/en/article/wix-stores-saving-and-charging-customers-credit-cards" target="_blank">Learn more</a></li>  <li>Click <strong>Authorize</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="collecting-or-voiding-an-authorized-payment" level="3">Collecting or voiding an authorized payment</h2></div><div data-component-type="text"><div>When you're ready, you can either capture (collect) the payment or void it. When you void a payment, the hold on the payment is released from your customer's account.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>It's best practice to void the authorized payment as soon as you know that you aren't planning on capturing it, so that the funds are available for your customers' use.</div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To collect or void an authorized payment:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click the relevant order.</li>  <li>Click <strong>Collect Payment</strong>.</li>  <li>Select an option:
    <ul>
      <li><strong>Capture the payment:</strong> The payment is sent to your account.</li>      <li><strong>Void the payment:</strong> The hold on the payment is released from your customer's account.</li>    </ul>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/07/14/61a09423-ad81-4cb8-a84c-0d587845befd/f7a96bd7-a6c2-4555-9ad1-3b51ef35447b.png" alt="Screenshot of the Collect Payment button options  in the orders tab in the Wix Dashboard" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I edit the order amount?</h4><div class="collapsible-content"><div>Yes. If you need to make changes to the price of an item, or add additional items, you can <a data-composite="true" href="https://support.wix.com/en/article/editing-orders-8769551" target="_blank">edit an existing order</a>. If you increase the order total, another payment authorization is created. </div><div><br /></div><div>Later, when you capture or void payment, you can select which payments the action applies to.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I voided a payment by accident. Can I still collect payment that was held? </h4><div class="collapsible-content"><div>No. Once the authorization is released, the payment that was authorized cannot be collected. You can, however, <a data-composite="true" href="https://support.wix.com/en/article/collecting-payment-for-unpaid-orders" target="_blank">request payment using another method</a>.</div></div></div></div>

Important:This feature request is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders (New).Currently, when you print an order, the information that customers entered in custom fields do...

Request: Displaying Custom Field Replies in Printed Orders

Discover how to enhance your experience with Wix Stores, Wix Bookings, and Wix Restaurants Orders by providing feedback on the current printing feature. Currently, custom field information does not appear when printing orders, and your input is valuable as we strive to improve our products. Share your thoughts to help us make this feature better for you.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This feature request is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders (New).</div></div></div></div><div data-component-type="text"><div>Currently, when you print an order, the information that customers entered in <a data-composite="true" href="https://support.wix.com/en/article/adding-and-customizing-checkout-form-fields" target="_blank">custom fields</a> does not appear. </div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated. </div></div>

Important:This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.After you receive payment for an o...

Issuing Receipts to Customers

Discover how to issue receipts for payments received through Wix Stores, Wix Bookings, Wix Restaurants Orders, and Wix Donations. You can choose to manually send receipts for selected orders or set up automatic receipts for every payment. Customize your receipts to reflect your branding and ensure they include all necessary details. This article guides you through the process, helping you provide official proof of purchase to your customers efficiently.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.</div></div></div></div><div data-component-type="text"><div>After you receive payment for an order, you can issue a receipt to give your customers an official proof of purchase. Choose whether you want to manually send receipts for selected orders or automatically send receipts for every payment you receive.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2025/02/11/5d6430f1-888e-4870-bade-8d4994e2cdab/82c65c42-e054-4dab-af14-6682b6091953.jpg" alt="Screenshot of a sample receipt generated through Wix Reciepts" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="manually-issuing-receipts" level="3">Manually Issuing receipts</h2></div><div data-component-type="text"><div>You can generate receipts for any payment received for an <a data-composite="true" href="https://support.wix.com/en/managing-your-orders-6070355" target="_blank">order</a> created through Wix Stores, Wix Bookings, Wix Restaurant Orders, or Wix Donations.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div><a data-composite="true" href="https://support.wix.com/en/article/wix-receipts-setting-up-your-receipts" target="">Customize your receipts</a> before you start issuing them to make sure they show your branding and contain the details you want to include. </div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To issue a receipt for orders:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click the relevant paid order.</li>  <li>Click the <strong>More Actions </strong>drop-down.</li>  <li>Select <strong>Create receipt</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2025/03/18/6056b55e-dd38-48ba-bd31-120a390ebf4b/44321cfc-c080-401f-992f-4fe51c40e9a9.png" alt="Screenshot of part of an order in the dashboard in Wix Stores showing the Manage receipts button" /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Create receipt</strong> to confirm. </li>  <li>Download, print, or email the receipt using the links at the top.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="automatically-issuing-receipts-for-every-paid-order" level="3">Automatically issuing receipts for every paid order</h2></div><div data-component-type="text"><div>You can automatically send receipts to customers whenever you receive payment for an order. If an order is paid using multiple methods, such as two credit cards, a separate receipt will be issued for each payment.</div></div><div data-component-type="heading"><h2 id="" level="4">To enable automatic receipts:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Checkout%20Settings&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/ecom-platform/checkout-settings" target="_blank">Go to Checkout Settings</a> in your site's dashboard.</li>  <li>Scroll down and click <strong>Receipt Settings</strong>.<br />
<strong>Important: </strong>Make sure to <a data-composite="true" href="https://support.wix.com/en/article/wix-receipts-setting-up-your-receipts" target="">set up receipts</a> before issuing them.  </li>  <li>Click the <strong>Create receipt when a payment is added to the order </strong>toggle to enable automatic receipts.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2025/03/04/a90c0561-d337-45e9-a4bc-11a7cdcf7b4c/6a856e02-985a-4ec2-a06a-a824e0b31233.png" alt="Screenshot of the setting in the Wix checkout settings where you can enable automatic receipts" /></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>If you previously issued <strong>invoices</strong> automatically for every paid order, they will no longer be sent.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I view receipts that I issued?</h4><div class="collapsible-content"><div>When viewing an order, you can expand the <strong>Customer paid</strong> section and click the <strong>Receipt</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2025/03/18/c6af61c5-7b21-4101-a1d6-5b91239cc9a8/f9c63d9e-3a5f-4099-9266-dea89f0b1e0b.png" />.<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2025/03/20/647b5add-fc92-4c22-86b5-c0caaee1c6f4/f3a1221f-b717-42c9-9805-89b7747cf169.png" alt="Screenshot of an order in Wix with the Receipt icon outlined" /></div><div><br /></div><div>Alternatively, to view receipts in the list of orders in the Orders tab, you need to first display the receipts column.</div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2025/03/18/2932649f-36c8-44e3-a178-8d3586ea1b05/de6c1f38-a7aa-46fc-9a86-02ef71a0cd22.png" alt="Screenshot of the orders page in Wix with the receipts column outlined" /></div><div><br /></div><div><strong>To display the Receipts column in the Orders tab:</strong></div><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Orders&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/store/orders" target="_blank">Go to Orders</a> in your site's dashboard.</li>  <li>Click the <strong>Customize Column </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/04/17/cb61014b-6a7b-473a-8282-74e8888d9b83/9418e66b-36ed-4283-bc19-d1155aad60c2.png" /> at the top right.</li>  <li>Select the checkmarks next to <strong>Receipts</strong>.</li></ol><div><br /></div><div>With the receipt column enabled, you can click the <strong>Receipt</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2025/03/18/c6af61c5-7b21-4101-a1d6-5b91239cc9a8/f9c63d9e-3a5f-4099-9266-dea89f0b1e0b.png" /> next to the relevant order to view or resend a receipt.</div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2025/03/18/569f1327-bd43-4de6-8309-af2ad50b74da/c7399917-81d5-4539-8891-4ccf2a2b6625.png" alt="Screenshot of the orders page in Wix with the receipt icons outlined" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I issue a receipt for an order paid for with more than 1 payment method?</h4><div class="collapsible-content"><div>If an order was paid for using more than 1 payment method, receipts are created per payment.</div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2025/02/11/54b4d419-8871-4c3c-997b-7461bfdeb3f0/daef97b7-4748-46ca-a224-a73dbad17fb3.jpg" alt="Screenshot of the window where you create receipts in Wix stores" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I issue receipts for invoices I sent via Wix Invoices?</h4><div class="collapsible-content"><div>Yes, you can send receipts for payment collected from paid invoice requests issued through <a data-composite="true" href="https://support.wix.com/en/article/wix-invoices-about-wix-invoices" target="_blank">Wix Invoices</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I manually issue invoices for paid orders?</h4><div class="collapsible-content"><div>Yes, you can. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-stores-creating-invoices-for-store-orders" target="">issuing invoices for paid orders</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I issue receipts for payment collected via pay link?</h4><div class="collapsible-content"><div>Yes. You can send a receipt after you receive payment for a pay link requests issued through <a data-composite="true" href="https://support.wix.com/en/article/wix-pay-links-creating-and-managing-pay-links" target="_blank">Pay Links</a>.</div></div></div></div>

Important:This feature request is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders (New).Currently, information about chargebacks is not displayed on orders. For example, you cannot v...

Request: Displaying Chargeback Information

Discover the current limitations regarding chargeback information in Wix Stores, Wix Bookings, and Wix Restaurants Orders. Learn why details like chargeback reasons, issued dates, and statuses are not displayed on orders. Your feedback is valuable as we continuously strive to enhance our products and services.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This feature request is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders (New).</div></div></div></div><div data-component-type="text"><div>Currently, information about chargebacks is not displayed on orders. For example, you cannot view details such as the chargeback reason, issued date, or status.</div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated. </div></div>

How to begin

Choosing a template

Hiring a professional to build your site

Build your website and business with Wix. Try using our AI tools to create your website, customize templates, or hire professionals to build or enhance your online presence.

Getting started with Wix

Learn how to build your website and business using Wix.

Wix Editor basics

Using the Editor tools

Your site's layout

Strips and columns

Your site's structure

Designing your site

Pages

Menus

Managing pages and menus

Text

Buttons

Containers and boxes

Slideshows

Shapes and lines

Adding and customizing elements

Images

Galleries

Videos

Documents and files

Adding files and media

Working with elements

Using effects and animations

Sharing and promoting your site

Adding advanced elements

Getting started

Mobile tools

Pages on mobile

Background on mobile

Mobile site layout

Site menu on mobile

Text on mobile

Media on mobile

Other elements on mobile

Troubleshooting your mobile site

Building a mobile site

Troubleshooting Editor sites

Using the Wix Editor

Using your dashboard

Managing your site

Managing Roles & Permissions

Getting started with AI

Using AI to create & manage your website

Using AI to set up your business

AI tools

Getting started with the editor

Using the editor tools

Structuring your site

Adding animations and effects

Branding your site

Troubleshooting your site

Using the Wix Harmony Editor

Media Manager basics

Uploading media

Purchasing media

Managing media

Troubleshooting media

Adding & managing media

Using the Pro Gallery

Editing images (Wix Photo Studio)

Getting started with Wixel

Creating and managing projects

Designing with Wixel

Upgrading and account management

Wixel

Managing your media

Wix Multilingual basics

Translating your website

Managing languages

SEO in Wix Multilingual

Creating a multilingual website

Privacy and GDPR

About accessibility

Making your site accessible

Advanced accessibility features

Building an accessible site

About the CMS (Content Management System)

Managing CMS collections

Connecting CMS collection content to your site

Working with dynamic pages and the CMS

Connecting user input elements to CMS

Using CMS with other Wix products

Advanced CMS features

Wix for Developers

Test Site

SSO Login

Wix Blocks

Advanced features

Getting started with  Wix Vibe

Managing your Wix Vibe site

Customizing your Wix Vibe site

Publishing your Wix Vibe site

Using Wix Vibe

Read how to use the Wix Editor and manage content on your site. Discover how to protect your visitors' privacy and make your site accessible.

Creating a website

Design and manage your site with smart functionalities.


Changing your account settings

Sign in issues

Managing your account

Upgrading to a Premium plan

Billing for Premium Plans

Billing for Domains

Billing for Google Workspace Business Emails

Managing your subscriptions

Charges, payments and tax

Invoices for Wix services

Using vouchers and promotions

Billing & premium subscriptions

Review your account settings, manage your subscriptions and plans and understand your invoices.

Account & billing

Manage subscriptions, plans and invoices.

Managing your site with the Wix app

Mobile apps basics

Customizing your own mobile app

Managing your own mobile app

Submitting your mobile app for approval

Building your own mobile app

Mobile apps for your customers

Use our mobile apps to run your business efficiently on the go and set up a dedicated app for your site members to stay in touch. 

Using the Wix mobile apps

Run your business and connect with members.

Managing Your Orders