Collecting and Viewing Buyer Notes

2 min read
Important:
This article is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders (New) orders.
Customers sometimes need to communicate with you about a purchase. They can easily leave notes when checking out by clicking Add a note in the Cart Page.  
Screenshot of the Cart Page in a sample site with the Add a Note link outlined
Buyer notes appear in the email notification you receive when a purchase is made. In addition, in the Orders tab in your dashboard, any order with a note has a note icon.
Screenshot of the Orders tab in the Wix dashboard, showing the note icon beside a specific order
In this article, learn more about:

Viewing buyer notes

  1. Go to Orders in your site's dashboard.
  2. Click the relevant order.
  3. Read the note under the customer's name on the right.
Screenshot of an order in the Orders tab. A note that the customer left is outlined
Tip:
Wix Stores merchants can also add a message box to a specific product. For example, to ask customers to enter the text they want engraved.

FAQs

Click a question below to learn more about buyer notes.

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