Editing Orders

You can add additional items to an order that a customer placed.  

You can remove the following from an order:

If it's too late to remove an item, you can refund all or part of the order. 

To remove an item from the order:

If your customer bought a particular variant of a product or menu item (e.g. a kitchen set in size small) but wants to change the variant (e.g. same kitchen set in medium), you can remove the item and add it again with the correct variant, using the instructions above. 

You can add any item to an order as a custom item.

You can increase or decrease the price of an item in an order if you need to make a change. After you do so, you can bill your customer for the additional charge or give them a partial refund for the order.

To edit the price of an item:

You can add an extra charge to an order when a customer wants to leave a tip or, for example, to charge for gift wrapping. In addition, you have the flexibility to offer your customer a discount even though they already placed the order. 

To add a fee or tip:

To add a discount:

Third-party apps won't necessarily get updated when you make a change. Go to the relevant third party's dashboard directly to check if they were updated and, if needed, make changes.

You cannot edit an order in these cases:

After an email address or shipping address is updated, the new address is used for all future uses (e.g. in future communications, shipping labels, etc.). 

Changes to the shipping address do not affect the billing address.

It is not currently possible to update the billing address.

Updates to customer details in a order do not get updated automatically in your site's contact list or members list. They can, however, be updated manually:

No, tax charges won't be recalculated after the shipping address is updated. 

Whether a new invoice is created depends on which app you use. We suggest you create a test order and edit it to see if a new invoice is created.