Requesting Payment via Invoice for an Unpaid Order

Important:

This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.

You can create an invoice for any of your unpaid orders to request payment.

If you email the invoice to your customers or provide it as a shared link, they can conveniently click Pay Invoice to make online payments using any of your available payment methods.

Screenshot of an invoice that a customer would see with the Pay Invoice button outlined

To manually generate an invoice for an unpaid order:

Go to Orders in your site's dashboard.
Select the relevant unpaid order.
Click the Collect Payment drop-down and select Charge with invoice.
Click Create Invoice.
Tip: This creates a saved draft of your invoice.
Select how to send the invoice to your customer:
- Share using a link:
  1. Click Share link at the top.
  2. Click Click Here to Create a Link.
  3. Click Copy Link.
  4. Click Done.
  5. Send the link to your customer.
- Print a copy of the invoice:
  1. Click Print at the top.
  2. Print a PDF or hard copy of the invoice.
  3. Send the invoice to your customer.
- Send by email:
  1. Click Send via email at the top.
  2. (Optional) Edit the email's subject line or message.
  3. Click Send.

Updating the payment status when your customer:

Paid online: The status updates automatically.
Paid offline: Go to the Orders tab and manually mark the order as "Paid".
Sent partial payment: Go to Invoices in your site's dashboard and record the amount. Learn more about requesting partial payment as a deposit.

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