Manually Creating an Order

4 min read
This article is relevant only for Wix Stores, Wix Bookings, and Wix Restaurants Orders (New) orders.
Keep your records and inventory up-to-date by manually adding orders that you process offline (e.g. in-person or phone-in orders).  
You can also use manual orders for custom products or services that you offer. For example, create a custom necklace for a client and sell it by creating a manual order. You decide the price of this unique product.
Creating a manual order does not automatically generate a payment request. You can, however, request payment in any of the following ways:

Step 1 | Add items to the order

You can add any of the items you offer to the manual order. They can be:
  • Store products (except for subscriptions)
  • Bookings appointments (not classes or courses)
  • Restaurant menu items (available with the new restaurant orders app)
In addition, if you're creating a custom item for your buyer, you can add the item and set a custom price. 
Screenshot of the page where you can create a manual order

To add items to an order:

  1. Go to Orders in your site's dashboard.
  2. Click +Add New Order.
  3. Choose what you want to add:

Step 2 | Add a customer to the order

Now you can add your customer's details to the order. If this is a return customer, you can simply select them from your customer list. Otherwise, you can add them as a new customer.
  • If you're planning to ship the order, make sure you include an address.
  • The customer's address is used to calculate tax for each order. If it's missing, the billing address is used. When both are missing, the tax rate is set to 0%.
Screenshot of customer selection popup in the create a manual order screen

To add a customer to the order:

  1. Click the Add a customer to the order drop-down.
  2. Select an option:
    •  Existing customer:
      1. Select a customer.
      2. (Optional) Click the Edit icon to view or edit the customer's details.
    • New customer:
      1. Click + Add new customer.
      2. Enter the customer's details. 
      3. If the customer asks to subscribe to your site (e.g. to receive updates and blog posts) click the Never subscribed drop-down next to Primary email and select Subscribed.
      4. (Optional) Add an address.
      5. (Optional) Add a label
      6. (Optional) Assign the customer to someone on your team.
      7. (Optional) Click Add New Field to add more client info and fill out the new field.
      8. Click Save.

Step 3 | (Optional) Add a discount

Now you can optionally provide your customer with a discount. Note that it is not possible for customers to redeem a coupon on a manual sale, but you can replace this with a discount of the same value.

To add a discount:

  1. Click Add Discount.
  2. Enter the discount amount.
  3. (Optional) Enter a note about the discount (not visible to customers).
  4. Click Apply.

Step 4 | Add a delivery method

This step is relevant only for store and restaurant orders.
Before you create the order, you need to set how that order is going to get to your customer. Choose from any of the relevant shipping, delivery, or pickup options available in your store or create a custom shipping rate. 

To select shipping settings:

  1. Click Add Delivery Method.
  2. Select an option:
    • Select an existing shipping option:
      1. Click Select from your shipping, delivery or pickup options.
      2. Select an option from the dropdown and click Add.
    • Create a custom shipping rate:
      1. Click Create a custom shipping rate.
      2. Enter the shipping name (e.g. Express shipping).
      3. Enter the rate.
      4. (Optional) Add scheduling:
        1. Click the Add scheduling toggle to enable it.
        2. Enter the date and time.
      5. (Optional) Select the Is this a pickup order? checkbox.
      6. Click Add.

Step 5 | Create the order

After checking that all the details are correct, you can go ahead and click Create Order
Screenshot of ready order with cursor on Create Order button
What's next?
The new order appears in the Orders tab of your site's dashboard. Make sure to contact your customer to arrange payment.

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