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    6. Wix Stores POS: Selling Products at a Mobile Point of Sale

Wix Stores POS: Selling Products at a Mobile Point of Sale

Important:
  • This article is about Wix Mobile POS for mobile phones.
  • For info on Wix Retail POS for brick and mortar stores, click here.
Make your phone a point of sale so customers can buy your store products no matter where you are. Your Wix Stores inventory gets updated automatically.
What can't be sold at a mobile POS:
  • Digital products, dropshipping products, or product subscriptions  
  • Products set to be fulfilled by a custom fulfillment service  

Step 1 | Set up POS on the Wix Owner app

To use your mobile device as a POS, you must first download the Wix Owner app. After the download, you can start accepting cash payments right away. To accept credit card payments, you need to order and set up a card reader or set up Tap to Pay on iPhone.
Tip:

Step 2 | Add products or a custom amount to the cart

Start by adding the relevant store products to the cart. You can also add a charge of a specific amount of money in addition to, or instead of, store products. 

To add products or a custom amount:

  1. Go to your site in the Wix Owner app.
  2. Tap Manage  at the bottom.
  3. Scroll down to the Get Paid section and tap Point of Sale.
  4. Select what you want to add to the cart:
Tips:
  • In the Cart, you can:
    • Tap a product to remove it or change the quantity.
    • Tap the More Actions icon  and then Clear Cart to remove all items. 
  • Want to sell only certain items at a point of sale? Create a POS category. Then, when making a sale, save time by selecting from product in that category.

Step 3 | (Optional) Add a discount or redeem a coupon

You can offer customers a price reduction in 2 ways. If you created coupons, you can allow customers to redeem a coupon at checkout. Alternatively, you can manually enter any discount percentage you choose. 
Note:
You cannot add a discount and apply a coupon to the same sale.

To add a discount or coupon:

  • Select a price reduction option:
    • Let a customer redeem a coupon:
      1. Tap Redeem a Coupon.
      2. Enter the code or tap Choose from the coupon list, select it, and tap Done.
      3. Tap Apply.
    • Add a Discount: 
      1. Select a discount option:
        • Percentage discount:
          1. Tap %.
          2. Enter the percentage (e.g. 10% discount).
          3. Tap Apply.
        • Price discount:
          1. Tap $.
          2. Enter the amount you want to take off the total price. (e.g. $10 discount).
          3. Tap Apply. 

Step 4 | (Optional) Add a customer

You can assign an existing customer to the sale or add a new one.
Tip:
When you add a new customer, you can also send the customer an email invitation to join your site. 

To add a customer:

  1. Tap the More Actions icon  in the top right corner.
  2. Select Add Customer.
  3. Add a customer:
    • Select an existing customer.
    • Tap +Add New Contact to enter the new customer's details, then tap Save.

Step 5 | Process payment

Now you can proceed to checkout and select how you want to be paid.

To process payment for the order:

  1. Tap Charge.
  2. Select cash or the credit card payment option you set up:

Step 6 | Complete the sale

You can select whether you want to send your customer a confirmation email. Note that the email text and design cannot be customized. 
Sending an invoice after the sale:
To send a new customer an invoice after the sale, you must send them a confirmation email. 

Select a confirmation option:

  • Send a confirmation email:
    1. Tap Send Email.
    2. Enter the customer's name.
    3. Enter the customer's email address. Note: Email addresses are needed to create an invoice. 
  • Skip the confirmation email: Tap No, thanks.
Tip:
You can send (or resend) a receipt later from the Orders tab by selecting the order, tapping the More Actions icon  at the top right, and selecting Send email receipt.

Troubleshooting

If new products you added on desktop are not appearing right away on mobile or if some of the product information isn't loading properly, try the steps below. 
Still need help?
If the problem persists, contact us and we'll be happy to assist you. 

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