Wix Restaurants: Manually Creating an Order
7 min
In this article
- Step 1 | Select location
- Step 2 | Add items to the order
- Step 3 | Add a customer to the order
- Step 4 | Select a delivery method
- Step 5 | (Optional) Manage tips
- Step 6 | (Optional) Add a fee
- Step 7 | (Optional) Add a discount
- Step 8 | Create the order
- Step 9 | Charge the customer
- FAQs
Imagine a customer calls in to place an order, or someone walks in to order something special. With just a few clicks, you can add these orders to your list—keeping everything organized and up to date.
Whether you run a single restaurant or multiple locations, you can assign orders to the right place and track them. Add items from your menu or create custom ones on the spot, so every order fits exactly what your customer needs.
Before you begin:
If your restaurant has multiple locations, make sure you to set each one up by adding the location, assigning individual menus, and setting up online ordering.
Step 1 | Select location
Before you start creating an order and adding items, make sure to choose whether to assign it to a specific restaurant location.
To select location:
- Go to Restaurant Orders Settings in your site's dashboard.
- Click Manage Orders at the top right.
- Click + Add new order.
- Click Select location next to Business location.
- Choose one of the following options:
- No location: Select this if the order isn’t tied to a specific business location.
- Select from your business locations: Assign the order to one of your predefined locations.
- Click Save.
Step 2 | Add items to the order
Add items to a manual order by selecting from your existing menu or creating custom items as needed. This allows you to tailor each order to your customer’s request, whether it’s a standard menu item or something unique with a custom price.
To add items to an order:
- Choose what you want to add:
Add an existing menu item
Add a custom item
Step 3 | Add a customer to the order
Now you can add your customer's details to the order. If this is a return customer, you can simply select them from your customer list. Otherwise, you can add them as a new customer.
To add a customer to the order:
- Click the Add a customer to the order drop-down.
- Select an option:
- Existing customer:
- Select a customer.
- (Optional) Click the Edit customer iconto view or edit the customer's details.
- New customer:
- Click + Add new customer.
- Enter the customer's details.
- (Optional) Click Add New Field to add more client info and fill out the new field.
Note: If delivery is your fulfillment method, make sure to add a delivery address. - Click Save.
- Existing customer:
to view or edit the customer's details.
Step 4 | Select a delivery method
Before you create the order, you need to set how that order is going to get to your customer. Choose pickup methods available in your restaurant or create a custom delivery rate.
To select a delivery method:
- Click Add Delivery Method under Order Summary.
- Select an option:
- Don't charge: Shipping and delivery will not be shown as a line item on the receipt or the order page.
- Create a custom rate: Define a specific shipping or delivery fee.
- Enter Name.
- Add Rate.
- (Optional) Click the Add scheduling toggle to enable the option to schedule the delivery or pickup for a specific date and time.
- (Optional) Select the This is a pickup order checkbox to indicate that the order will be picked up instead of delivered.
- Click Add.
Tip:
You can also take phone orders and assign DoorDash Drive for delivery after creating the manual order and collecting payment.This option is available only for your default restaurant location.
Step 5 | (Optional) Manage tips
You can add a tip to an order by selecting a predetermined percentage or entering a custom amount. The tip is calculated based on the subtotal before the tip, excluding discounts, coupons, and fees.
To manage tips:
- Click Manage Tips under Order Summary.
- Select the amount.
- Click Save.
Step 6 | (Optional) Add a fee
You can apply as many or as few fees as necessary to an order, such as service charges, handling fees, or delivery fees.
To add a fee:
- Click Add Fees under Order Summary.
- Enter a Name and Amount.
- Click Apply.
Step 7 | (Optional) Add a discount
Now you can optionally provide your customer with a discount. Note that it is not possible for customers to redeem a coupon on a manual sale, but you can replace this with a discount of the same value.
To add a discount:
- Click Add Discount under Order Summary.
- Enter the discount amount.
- (Optional) Enter a note about the discount (not visible to customers).
- Click Apply.
Step 8 | Create the order
Once you've double-checked the details, click Create Order. Then, click Create Order again to confirm. The new order will instantly appear in the Orders tab of your site's dashboard under the Accepted column, marked with a "Manual Order" badge for easy identification.
Notes:
- Orders with no delivery time won’t appear in the Status or Calendar views, though they will show in the Orders view.
- Orders that only contain custom items won't appear in the Status view.
Step 9 | Charge the customer
Finalizing payment arrangements is crucial, especially since creating a manual order doesn't automatically generate a payment request. Instead, you can choose from the following options:
FAQs
Click a question below to learn more.
Can I assign DoorDash Drive for delivery of an order placed over the phone?
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How can I send an order confirmation email to the customer?
Can I send a manual order to my thermal printer?
