For info on the previous online ordering app, click here.
Whether you have a restaurant, run a catering service, or do meal prep, you can manage your business efficiently with the new Wix Restaurants Orders (New) app.
Step 1 | Add the Wix Restaurants Orders (New) app
Start by adding the new ordering app. When you do, the new Wix Restaurants Menus app is automatically added to your site if you don't already have it.
Important:
Wix Restaurants Orders (New) works together with the new Wix Restaurants Menus. Make sure you set up your menus.
Search for the Wix Restaurant Orders (New) app in the search bar.
Click Add to Site.
Tip:
Note that other pages are also added to your site (e.g. the order tracking page). These pages are visible to customers when they order from your business.
Step 2 | Set up scheduling
It's important to choose scheduling and availability settings that make sense for your business so you can prepare orders on time. For example, restaurant owners can schedule orders to be delivered immediately or later the same day. Other businesses, such as caterers, can set up scheduling so they accept orders days in advance.
I want to fulfill orders ASAP or later the same day.
Select Same day.
(Optional) Select the Also provide an option for customers to schedule orders for later that same day checkbox to accept scheduled same day orders.
Set how you display the time it takes to prepare orders.
Set time: Enter the time it takes you to prepare orders (e.g. 15 minutes).
Time range: Enter a time range (e.g. 10 - 20 minutes).
Click Save.
The settings you select determine the information customers see about when they can expect their order.
Tip: For delivery orders, delivery time is factored into the time.
I fulfill orders a day or more in advance.
Select Pre-order only.
Select how you want to manage scheduling:
Set your lead time:
Enter the minimum time it takes you to prepare orders (e.g. 3 days).
Enter the maximum time in advance you accept orders (e.g. 30 days).
Weekly schedule: Time slots are shown only for the week following your weekly cutoff time. Tip: Use this option if you only accept same week orders (e.g. Order by Wed. to get a weekend picnic basket).
Choose the length of your pickup or delivery window. Tip: Your last window may be shorter. For example, if your business is open from 12 - 7 and you choose a 2-hour window, the last window will be 1-hour long.
Click Save.
The settings you select determine the information customers see about when they can expect their order.
Tip: For delivery orders, delivery time is factored into the time.
Step 3 | Choose pickup & delivery preferences
Choose how you want customers to receive their orders. You can set up delivery from one or more locations and/or pickup from one location.
Tip:
When selecting your pickup and delivery hours, take into consideration your prep time. For example, if you take an hour to prepare an order for pickup, and you select 9 AM as the earliest time, customers can start placing pickup orders at 8:00.
Select the checkboxes next to the days you're available for pickup.
Select one or more time windows for each day. Tip: Click the Plus icon to add more than one time window (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM).
(Optional) Enter a minimum order amount.
Click Save.
Set up delivery
Start by setting up where you deliver. There are 2 methods you can use to define your delivery area. You can set a radius around the address you entered in your site's Business Info or select postal codes (zip codes) to mark the area. When you're done, you can set up delivery hours and settings.
To set up delivery:
Set up where you deliver:
Click Edit next to Geographic area.
Enter a name for this area.
Choose how you want to define your area:
Radius:
Select Radius under Set area by.
Use the up / down arrows to increase or decrease the radius size.
Click Save.
Zip/postal codes:
Select Zip / postal codes under Set area by.
Select any of the following options:
Enter one or more complete postal codes and press Enter on your keyboard after each entry.
Enter a partial postal code with an asterisk to encompass a larger area and press Enter on your keyboard after each entry (e.g. Enter 100* for all 43 Manhattan zip codes which all start with 100). Learn more
Click Save.
(Optional) Click Add a Delivery Area to add a second location.
Select the checkboxes next to the days you deliver.
Select one or more time windows for each day. Tip: Click the Plus icon to add more than one time window (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM).
Enter your estimated delivery time.
(Optional) Enter a minimum order amount.
(Optional) Enter a delivery fee.
(Optional) Offer free delivery for orders above a certain amount: Note: Your delivery fee isn't included in the calculation.
Click the Offer free delivery above a certain subtotal checkbox.
Enter the minimum subtotal customers must reach to get free delivery.
Click Save.
Step 4 | Set up tax
Set up tax collection to make sure you're in compliance with local tax regulations. Customers see the tax details during checkout.
If you also use Wix Stores or Wix Bookings on your site, you can set up tax collection for all your business solutions in the same place.
Different tax rules apply in different locations. Consult with an accountant or your local tax authority for specific information relevant for your business.
Step 5 | Select additional checkout settings
Tailor the Checkout Page elements to your business requirements by customizing and arranging them. You can choose to automatically generate invoices for online-paid orders, manage policies such as terms and conditions, privacy, returns, digital items, and contact information. Add fields like company details, subscription and policy agreement options. Enable gift card payments and expedite returning customers' checkout with saved details for a seamless and efficient experience.
You can set your business to automatically create an invoice every time an order is paid online.
Note: These invoices have a balance of $0.00 because the order has already been paid.
To enable, select the checkbox. Note: This is not a tax invoice and doesn't reflect refunds. You are responsible for ensuring that invoices you issue conform to any relevant legal requirements.
Add restaurant policies
Add any of the preset policy available or create a custom policy. The policies you create appear as clickable links in the footer of your checkout page. In addition, you can add a policy checkbox that customers must agree to before checking out (see the policy agreement checkbox option below).
To create policies:
Select the checkbox next to any policies you want to display.
Enter the policy text.
(Optional) Create a custom policy (e.g. Refund Policy): Note: Custom policies do not appear next to a policy checkbox.
Click + Create Your Own Custom Policy.
Enter a policy name.
Enter the policy text.
Customize the checkout fields
You can customize the fields your customers fill out when they complete an order.
To customize checkout fields:
Enable the toggle next to any of the preset fields.
(Optional) Click the Mandatory field checkbox next to selected field so that customers must complete these fields to check out.
(Optional) Add a custom field:
Enable the Additional Info toggle.
Enter a name in the Field title field (e.g. Contact Person).
(Optional) Click the Mandatory field checkbox next to the field you created.
Note: Sales processed through Wix Payments, always have Phone as a required field. It appears even if you disable it in your dashboard.
Add a subscription checkbox
Keep customers engaged by inviting them to subscribe to your email list during checkout.
Enable the Subscription Checkbox toggle to make the checkbox appear on the checkout page along with any other policies you created. After a customer subscribes, a 'Subscribed' label is added to the customer in your Contact List.
Add a policy agreement checkbox
Scroll down to the Policy Agreement Checkbox section.
Click the Policy checkbox toggle to enable it
Select a Checked by default setting:
Selected: The checkbox is already checked on the Checkout Page.
Deselected: Customers need to select the checkbox to check out.
Enable gift cards
When you set up gift cards, this toggle is automatically enabled to let customers redeem their cards at checkout.
Step 6 | Choose how you send & receive notifications
Choose how you want to be notified about incoming orders and how you want to notify customers.
There are 4 ways you can be notified about incoming orders:
Desktop push notifications: Get a browser notification for each order.
Dashboard notifications: Receive a notification in the Wix dashboard every time you receive an order.
Email: Get an email notification for each order.
Wix Owner app: Download the Wix Owner app to receive order notifications and manage your restaurant.
There are also 3 notifications you can send to customers. They are enabled by default.
Choose which notifications you want to get from Wix for your site.
Click Notifications you get under Communications.
Enable one or more options:
Desktop notifications: Click the toggle next to Enable desktop notifications.
Dashboard notifications:
Click the Arrow icon next to Dashboard.
Scroll down and make sure that the toggle next to Restaurants is enabled.
Email:
Click the Arrow icon next to Email.
Scroll down and make sure that the toggle next to Restaurants is enabled.
Wix Owner app: After you download the app, notifications are automatically enabled.
Set up notifications you send
Click Notifications you send.
Click Preview & Edit to update sending details and customize any of the emails.
If prompted, enter sender details so customers know who sent the email and click Save.
Click Edit under Create an email.
(Optional) Edit the subject line or the email design.
Click Save & Continue.
Click Save.
Click Upload Image under Logo.
Click Save.
Important:
Disable notifications you send only if you inform customers about changes some other way.
When customizing the design of notifications you send, don't make changes to any of the dynamic content. This is what makes it possible to display the correct name, order number, etc. to each customer.
FAQs
Click a question below to learn more about setting up Wix Restaurant Orders:
If you upload a logo in the Business Info page, it will be displayed at the top of your Checkout Page instead of your site name. The recommended logo image ratio is 1:1.
on the left side of the editor.
to add more than one time window (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM).
next to Dashboard.
