Wix offers 3 Premium plan subscriptions for you to choose from. Longer plans offer better savings and additional benefits (e.g. a domain
voucher), whereas shorter plans give you more flexibility.
In this article, learn more about:
Checking your subscription cycle
You can easily find out which subscription - i.e. which billing cycle - you have chosen for your account, by visiting your Premium Subscriptions page.
To check which subscription your Wix account has:
- Go to Premium Subscriptions in your Wix account.
- Check your subscription in the Next Payment Due column.
FAQs
Why was my payment declined?
Transactions can be declined for many reasons. Your card may have expired, or your card may not be set up for recurring payments, for example. Your bank or payment service provider can help you to learn more. To help ensure successful payments, you can
update your payment method in your Wix account at any time.
Why am I being asked to upgrade again if I’ve already purchased a Premium plan?
Possible reasons why you might be asked to upgrade when you've already purchased a Premium plan include:
- You have more than one site: Premium plans are for one site only. You are welcome to have more than one site in your account, however, each site needs to have its own Premium plan.
- You are signed in to the wrong account: Make sure you are signed in to the account which contains your Premium plan. Go to this link if you are having trouble finding your account.
- You are trying to use a service not covered by your Premium plan: Wix offers both Website plans and Business & eCommerce plans. Make sure that you choose a plan that includes all the services that you wish to offer. If you want to accept payments on your site, you much upgrade to a Business & eCommerce plan.
Can I change my billing cycle?
Yes. You can change your billing (subscription) cycle from yearly to monthly, or from monthly to yearly. Learn how to
change your billing cycle.
Why did I not receive a free domain with my Premium plan?
If you signed up for a yearly Premium plan (Combo, Unlimited or VIP), you are eligible to receive a
free domain voucher.If you didn't receive the voucher, or believe it wasn't credited to your domain purchase, you may not have been eligible for one of the following reasons:
- You purchased a monthly plan: The free domain voucher is offered as a gift with purchase of a yearly Combo, Unlimited or VIP Premium plan. If you purchased a monthly plan you are not eligible for the free domain voucher.
- You purchased your domain name before you purchased a Premium plan: If you purchased your domain name prior to purchasing your Wix plan, it is not possible to apply the voucher retroactively or offer you a refund. If you received the voucher and already have a domain name you are welcome to use it for the purchase of another domain name.
- Additional Features: You redeemed your voucher, but purchased additional features such as privacy, or additional years of service on top of this.
If none of the points above apply to you, please submit a ticket and we will be happy to check the status of your voucher.
If you've paid by credit card, you can cancel your Premium plan at any time within the first 14 days and receive a full refund. Learn more about Wix's
refund policy.
Why was I charged today when my plan only renews next month?
To simplify the billing process for you, we offer yearly and monthly subscriptions, which are billed automatically on a yearly or monthly basis depending on the subscription that you have chosen. You may be charged for the upcoming billing cycle a few days before the cycle actually begins, in order to ensure that there is no interruption in our service to you. Wix pre-date charging works as follows:
Premium Plans:
- Monthly Premium Plans: Same date as the expiry date
- Yearly Premium Plans: 14 days prior to your plan's expiry date (anniversary of your purchase)
Third-party Apps: same date as the expiry date
Domains: 30 days prior to the expiry date
Business Emails: 30 days prior to the expiry date
Note: If the charge is unsuccessful, we attempt the transaction again to ensure continuity of service.
I received a charge from Wix and I’m not sure what it’s for/ the amount is bigger than I thought it would be?
You can see exactly what the payment was for by checking your invoices. Learn more about
viewing your invoices.
Based on your purchase history, we may
consolidate your recurring payments for your Premium plan, domain, business email, and paid apps into one charge to avoid multiple transactions.
It is possible that you received a discount for your first Wix Premium plan purchase. Any paid service that was purchased with a discount (e.g. during a sale) renews at the standard rate.
I purchased my subscription during a sale. What happens when the subscription is renewed?
Any paid service that was purchased during a sale renews at the standard rate.
