When you cancel your Google Workspace business email, your subscription remains active until the next renewal date. After that date your subscription will expire and you'll no longer be able to read, ...

Google Workspace: Availability of Business Email Data Following Cancellation

<div data-component-type="text"><div>When you <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-canceling-your-business-email-renewal" target="">cancel your Google Workspace business email</a>, your subscription remains active until the next renewal date. After that date your subscription will expire and you'll no longer be able to read, receive, or send email from your account. </div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>According to Google's Terms of Service, business email data is retained for 180 days from the expiration date. If you repurchase your business email during this time frame, your business email data will be restored.</div></div></div></div>

The renewal payment for your Google Workspace business email may have failed due to one of the following reasons:The payment has been declined by your credit card providerThe credit card provided has ...

Google Workspace: Renewal Payment Failures for Your Business Email

<div data-component-type="text"><div>The renewal payment for your Google Workspace business email may have failed due to one of the following reasons:</div></div><div data-component-type="text"><ul><li>The payment has been declined by your credit card provider</li><li>The credit card provided has expired or has insufficient funds</li><li>The credit card number provided is invalid</li><li>The credit card provided has not been approved for recurring payments </li></ul></div><div data-component-type="text"><div>Please contact your bank or credit card company to check why the payment failed and <a href="https://support.wix.com/en/article/updating-payment-details-if-renewal-payment-failed-or-is-declined">update your payment details</a> accordingly. </div></div><div data-component-type="text"><div>If your business email subscription has already been canceled, then you must <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-repurchasing-an-expired-or-canceled-business-email" target="">repurchase</a> it.</div></div>

You can cancel your Google Workspace business email at any time by turning off the auto renewal option. This does not cancel the email immediately, rather it prevents it from renewing automatically at...

Google Workspace: Canceling Your Business Email Renewal

<div data-component-type="text"><div>You can cancel your Google Workspace business email at any time by turning off the auto renewal option. This does not cancel the email immediately, rather it prevents it from renewing automatically at the end of the subscription period. </div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
    <div class="call-to-action-wrapper-text" style="font-size: 14px; font-weight: 700; line-height: 18px;">
          Click to turn off auto renewal for your business email.  
    </div>
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings&amp;cancelSingleMailbox=true&amp;alwaysfs" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        Cancel Auto Renewal
      </a>
  </div>
</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>We will attempt to process your renewal payment up to <strong>30 days before </strong>your plan's expiration date. If you do not want your plan to renew, make sure to turn off auto renewal before your next payment date. </div><div><br /></div><div><strong>Tip:</strong> You can see the exact date in the <strong>Next payment due</strong> section of <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Premium Subscriptions</a> in your Wix account.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="canceling-your-business-email" level="3">Canceling your business email</h2></div><div data-component-type="text"><div>After completing these steps, you will still have access to your business email until the end of its subscription period. </div></div><div data-component-type="heading"><h2 id="" level="4">To cancel your business email:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2019/07/17/c63b49ba-dc3d-4786-bfb0-e5e0123662bb/fc7d7d24-c125-45a8-b585-b27585013994.png" /> next to the relevant business email.</li>  <li>Click <strong>Cancel business email</strong>.  </li>  <li>Select the <strong>I still want to cancel</strong> checkbox.</li>  <li>Click <strong>Cancel business email</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>We are here to help with all your questions. Click a question below to learn more.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I have multiple business emails. How do I cancel one of these? </h4><div class="collapsible-content"><div>If you have more than one business email, you can choose to cancel only one or some of these instead of all of them. Click to learn how to <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-reducing-your-yearly-business-email-users" target="_blank">cancel one of your business emails</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I think I've been charged in error. What should I do?</h4><div class="collapsible-content"><div>Google Workspace business emails purchased through Wix are non-refundable. However, if you believe that you have been charged in error, you can <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-refund-policy-for-business-emails" target="">contact us to request a refund</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What happens to my data after canceling my business email?</h4><div class="collapsible-content"><div>According to Google's Terms of Service, business email data is retained for 180 days from the expiration date. </div><div><br /></div><div>If you repurchase your business email during this time frame, your business email data will be restored.</div></div></div></div>

Auto Renewal Information
  When you sign up for a Google Workspace business email service, you are automatically billed for the renewal of the business email subscription on either a monthly or yearly...

Google Workspace: Auto Renewal and Payment Issues for Your Business Email

<div data-component-type="heading"><h2 id="auto-renewal-information" level="3">Auto Renewal Information</h2></div><div data-component-type="text"><ul>
  <li>When you sign up for a Google Workspace business email service, you are automatically billed for the renewal of the business email subscription on either a monthly or yearly basis depending on the plan purchased, until it is canceled.</li>  <li>For yearly business email subscriptions, the renewal payment is attempted up to <strong>30 days</strong> before the anniversary of your purchase to ensure that there is no interruption to your business email service. You can see the exact date in <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Premium Subscriptions</a>.</li>  <li>Wix sends notification emails before the renewal of yearly business email subscriptions to enable users to decided whether to continue with the service or not. Please check all mail folders including any spam folders you have.</li>  <li>When you no longer want to continue with your Google Workspace business email service, you can stop any further charges by turning off the auto-renewal. To turn off the auto-renewal, follow the instructions <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-canceling-your-business-email-renewal" target="">here</a>.</li>  <li>If you change your mind, you can easily turn the auto-renewal back on prior to the cancellation date.</li></ul></div><div data-component-type="heading"><h2 id="anchor-declined-renewal-payment" level="3">Declined Renewal Payment</h2></div><div data-component-type="text"><div>The renewal payment for your Google Workspace business email may have failed due to one of the following reasons:</div><ul>
  <li>The payment has been declined by your credit card provider</li>  <li>The credit card provided has expired or has insufficient funds</li>  <li>The credit card number provided is invalid</li>  <li>The credit card provided has not been approved for recurring payments</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>If your renewal payments are declined it is important to resolve the payment issue as soon as possible to prevent any interruption to your business email service.</div></div></div></div><div data-component-type="heading"><h2 id="anchor-resolving-declined-paymen" level="3">Resolving Declined Payment Issues</h2></div><div data-component-type="text"><div>To resolve the payment issue, please update your payment method to complete the payment, by following the instructions <a data-composite="true" href="https://support.wix.com/en/article/updating-payment-details-if-renewal-payment-failed-or-is-declined" target="">here</a>.</div></div><div data-component-type="text"><div>Alternatively, please contact your bank or credit card company to check why the payment failed.</div></div><div data-component-type="text"><div>If your Google Workspace business email service has been canceled due to payment problems, you can repurchase by following the instructions <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-repurchasing-an-expired-or-canceled-business-email" target="">here</a>.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>Once you select a payment cycle it is not possible to change it. If you select a yearly billing cycle, you can not change to a monthly cycle, nor can you to change from a monthly cycle to a yearly billing cycle.</div></div></div></div>

If you have multiple Google Workspace business emails on a yearly subscription and would like to reduce your subscription by canceling (removing) one or more business email, follow the steps below.Imp...

Google Workspace: Reducing Your Yearly Business Email Users

<div data-component-type="text"><div>If you have multiple Google Workspace business emails on a yearly subscription and would like to reduce your subscription by canceling (removing) one or more business email, follow the steps below.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>These instructions are for reducing a yearly subscription only. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-reducing-your-monthly-business-email-users" target="">reducing your business email users if you have a monthly subscription</a>. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-1-delete-the-users-business-email" level="3">Step 1| Delete the user's business email</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/mailboxes" target="_blank">Go to Business Email</a> in your Wix account. </li>  <li>Click <strong>Manage at Google</strong> next to the relevant subscription.</li>  <li>Sign in to your Google Workspace account.</li>  <li>From the Admin console menu, go to <strong>Directory</strong>, then <strong>Users</strong>.</li>  <li>Click <strong>Remove user</strong> or <strong>Delete user</strong> for the user you want to remove.<br />
<strong>Note:</strong> Depending on your Google account setup, you might need to confirm that you want to delete the user. Follow the on-screen prompts to complete the process. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>If the user you need to delete has a Workspace Admin status, you'll need to <a href="https://support.wix.com/en/article/google-workspace-revoking-admin-status-to-delete-a-workspace-account" target="">revoke their Admin status</a> before deleting their account.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-2-contact-wix-customer-care" level="3">Step 2 | Contact Wix Customer Care</h2></div><div data-component-type="text"><div>Once you have successfully completed step 1, please <a data-composite="true" href="https://www.wix.com/contact/en" target="_blank">contact Wix Customer Care</a>. </div><div><br /></div><div>We'll update our billing system so that you are only billed for the remaining business emails going forward. </div></div>

You can repurchase an expired or canceled Google Workspace business email through your Wix account.Important:According to Google's Terms of Service, business email data is retained for 180 days from t...

Google Workspace: Repurchasing an Expired or Canceled Business Email

<div data-component-type="text"><div>You can repurchase an expired or canceled Google Workspace business email through your Wix account.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>According to Google's Terms of Service, business email data is retained for 180 days from the expiration date. If you repurchase your business email within this time frame, your business email data will be restored.</div></div></div></div><div data-component-type="heading"><h2 id="" level="3">To repurchase your Google Workspace business email:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/mailboxes" target="_blank">Go to Business Email</a> in your Wix account.</li>  <li>Click <strong>Renew Subscription </strong>under the relevant business email.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/10/14/69de0389-2d29-4954-a516-fb1048c06735/dc924fe0-3b88-461a-a1eb-3e922f93af96.png" alt="A screenshot of an inactive Google Workspace subscription showing the renew option in a Wix account." /></div></div><div data-component-type="text"><ol>
  <li>Follow the steps in the pop-up window to repurchase your business email.</li></ol></div>

A Google Workspace subscription gives you access to business emails and additional add-on services such as Gemini for Workspace. View your subscriptions from the Business Email and Add-ons page in you...

Google Workspace: Refund Policy for Business Emails and Add-Ons

<div data-component-type="text"><div>A Google Workspace subscription gives you access to business emails and additional add-on services such as Gemini for Workspace. View your subscriptions from the <a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/my-mailboxes-site-level/mailboxes?&amp;title=Select%20a%20site&amp;buttonText=Business+Email+and+Add-ons" target="_blank">Business Email and Add-ons page</a> in your site's dashboard.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="business-email-google-workspace" level="3">Business email (Google Workspace)</h2></div><div data-component-type="text"><div>Google Workspace business emails purchased through Wix are non-refundable. If you feel that you deserve a refund, <a data-composite="true" href="https://www.wix.com/refund/" target="_blank">fill out the refund form</a> to tell us why and we will review your request.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>You can cancel your Google Workspace account if you no longer need a business email. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-canceling-your-business-email-renewal" target="">canceling your business email renewal</a>. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="gemini-for-workspace" level="3">Gemini for Workspace</h2></div><div data-component-type="text"><div>Gemini for Workspace subscriptions are non-refundable. However, if you feel you deserve a refund you can <a data-composite="true" href="https://www.wix.com/refund/" target="_blank">contact us</a> and we will review your request.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Gemini 30-day free trial</div><div class="info-content"><div>The Gemini for Workspace add-on comes with a free trial for 30 days. If you cancel within the first 30 days of your subscription, you will not pay for Gemini. If you cancel after the 30 day trial, you will be turning auto-renew off. This means that you will pay for the first billing cycle, after which your Gemini subscription will automatically be canceled and you will no longer pay for it.</div></div></div></div>

You can always reduce the number of business email users in your monthly Google Workspace subscription. First, delete the relevant user(s) from your Google Workspace account. Then, you can remove the ...

Google Workspace: Reducing Your Monthly Business Email Users

<div data-component-type="text"><div>You can always reduce the number of business email users in your monthly Google Workspace subscription. First, delete the relevant user(s) from your Google Workspace account. Then, you can remove the user(s) from the subscription.  </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before you begin:</div><div class="info-content"><ul>
  <li>Have a <strong>yearly</strong> business email subscription? Learn how to <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-reducing-your-yearly-business-email-users" target="">reduce yearly business email subscription users</a>. </li>  <li>Subscriptions with outstanding invoices cannot be reduced. Make sure you do not have any outstanding or unpaid invoices for your Google Workspace email subscription.</li>  <li>If you need to cancel your primary Workspace subscription, you can <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-canceling-your-business-email-renewal" target="">cancel your auto-renewal.</a> </li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-1-delete-the-users-business-email" level="3">Step 1 | Delete the user's business email</h2></div><div data-component-type="text"><div>To get started, select the relevant user(s) and delete them from your Google Workspace account. This makes the user(s) inactive, allowing you to reduce your subscription. </div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>If the user has a Workspace Admin status, you need to <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-revoking-admin-status-to-delete-a-workspace-account" target="">revoke their Admin status</a> before deleting their account.</div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To delete a user:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/mailboxes" target="_blank">Go to Business Email</a> in your Wix account.</li>  <li>Click the <strong>More Actions</strong> icon<strong> </strong><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8bfd4238-b80c-4a51-9f46-b907c2acff01/2021/07/29/282835d0-8305-4d9a-b69f-60cd71a88855/4f8c515c-249b-4a67-b878-65752a4f7ac7.png" /> next to the business email you want to remove.</li>  <li>Click <strong>Manage at Google</strong>.<br />
<strong>Note:</strong> You may need to sign into your Google Workspace account if you are not already signed in.</li>  <li>From the Google Admin console menu, go to <strong>Directory</strong>, then <strong>Users</strong>.</li>  <li>Click <strong>Remove user</strong> or <strong>Delete user</strong> for the user you want to remove.<br />
<strong>Note:</strong> Depending on your Google account setup, you might need to confirm that you want to delete the user. Follow the on-screen prompts to complete the process.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-2-reduce-business-email-subscription" level="3">Step 2 | Reduce business email subscription</h2></div><div data-component-type="text"><div>Now that you deleted the relevant user(s) from your Google Workspace account, you can go ahead and reduce your subscription.</div></div><div data-component-type="heading"><h2 id="" level="4">To reduce business email subscriptions:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click the<strong> More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2023/06/28/17558526-00e5-42cb-b085-d8d10db51190/d2509418-6040-4fcf-8388-61aac9f50523.png" /> next to the business email subscription you want to reduce.</li>  <li>Click <strong>Remove users</strong>.<br />
<strong>Tip:</strong> This option only appears for monthly subscriptions. Learn how to <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-reducing-your-yearly-business-email-users" target="">cancel yearly subscriptions</a>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2023/06/28/334eaf52-f692-40e2-93a3-3af9c8610f5d/b9f3598a-3ab2-4756-bfbb-2d7b227d516e.png" alt="remove users from wix account," /></div></div><div data-component-type="text"><ol>
  <li>Select the <strong>I want to delete my inactive Business Emails</strong> checkbox.</li>  <li>Click <strong>Reduce Subscription</strong>.</li></ol></div>

Business email subscriptions are set to renew automatically at the end of the subscription period. You can turn off the auto renew setting if you do not wish for it to renew. To check the renewal date...

Google Workspace: Checking Your Business Email Subscription Renewal Date

<div data-component-type="text"><div>Business email subscriptions are set to renew automatically at the end of the subscription period. You can <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-turning-off-auto-renewal-for-a-business-email" target="">turn off the auto renew</a> setting if you do not wish for it to renew. </div></div><div data-component-type="heading"><h2 id="" level="3">To check the renewal date of your business email subscription:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Check the <strong>Next Payment Due</strong> or <strong>Upcoming payment </strong>column next to your subscription.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8bfd4238-b80c-4a51-9f46-b907c2acff01/2021/10/13/c1c61e7b-f8da-42f2-a08e-07a553feef97/c94c13d8-4065-4ade-865a-a1a83c04c7d2.png" alt="A screenshot showing the Next Payment Due column for a Google Workspace subscription in a Wix account." /></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Renewal Date vs. Expiration Date</div><div class="info-content"><div>The date in the <strong>Next Payment Due</strong> or <strong>Upcoming payment </strong>column shows the renewal date. This date may differ slightly from the expiration date. Hover over the <strong>Info</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2018/10/31/7ab26b84-05d5-44a9-8285-cbae89cd7dda.png" /> to learn more. If the auto renew has been turned off, the expiration date appears instead of the renewal date.</div></div></div></div>

You can transfer a Google Workspace business email from one Wix account to another. To do so, you transfer it as part of a larger move, by moving your Premium site - along with the domain associated w...

Google Workspace: Transferring Your Business Email to Another Wix Account

<div data-component-type="text"><div>You can transfer a Google Workspace business email from one Wix account to another. </div></div><div data-component-type="text"><div>To do so, you transfer it as part of a larger move, by moving your Premium site - along with the domain associated with your business email - to another Wix account. This means the ownership of this Premium site (along with the domain and business email) transfers to another Wix account.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>A business email is associated with the domain to which it was purchased. If you wish to use the business email with another site within the same Wix account, you need to reassign the domain that is related to that email, as well as the business email itself.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="transfer-a-premium-site-to-another-wix-account" level="3">Transfer a Premium site to another Wix account</h2></div><div data-component-type="text"><div>To carry out a Premium site transfer, you first need the email address of the person to whom you want to transfer the site. They will need to accept ownership in order to complete the transfer.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>Sites that have Premium plans paid for with <strong>recurring invoices</strong> cannot be transferred. To transfer this type of site, you need to first cancel the recurring invoice.</li>  <li>After transfer of a site, any subscriptions that were transferred (the Premium plan itself, as well as the domain, business email, and any Premium apps) are now managed by the new owner. </li></ul></div></div></div><div data-component-type="heading"><h2 id="" level="4">To transfer a Premium site:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Dashboard&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/home/" target="_blank">Go to your site's dashboard</a>.</li>  <li>Click <strong>Site Actions.</strong></li>  <li>Select <strong>Transfer Site</strong>. </li>  <li>Fill out the <strong>Transfer Ownership</strong> form. Make sure to enable the toggle for <strong>both</strong> transfer options:
    <ul>
      <li><strong>Transfer Premium plan: </strong>Transfer the Premium plan assigned to the site, along with the site, to the new owner's account.</li>      <li><strong>Transfer Domain &amp; business email:</strong> Move the domain and its associated emails, along with the site, to the new owner's account.<br />
<strong>Note: </strong>&quot;&amp; business email&quot; appears only if you purchased a Google Workspace business email from Wix. </li>    </ul>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8bfd4238-b80c-4a51-9f46-b907c2acff01/2022/10/17/0be4adb4-b4b0-46d7-b891-38d5f49a790e/8fd9da32-c471-4f2e-bd06-de74ffc65e3c.png" alt="Image of Transfer Ownership pop-up" /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Next</strong>.</li>  <li>Review the transfer details and notes.</li>  <li>Select the confirmation checkbox.</li>  <li>Click <strong>Transfer Ownership</strong>.</li>  <li>Click <strong>Got it</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">What's next?</div><div class="info-content"><ul>
  <li>The recipient receives an email that lets them<strong> </strong>confirm the transfer and <a data-composite="true" href="https://support.wix.com/en/article/accepting-transferred-site-ownership" target="">accept site ownership</a>. <strong>The invite expires in 3 days</strong>.</li>  <li>Go to <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20this%20Site&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https:%2F%2Fwww.wix.com%2Fdashboard%2F%7B%7BmetaSiteId%7D%7D%2Fmanage-website%2Fauthorization" target="_blank">Roles &amp; Permissions</a> in your site's dashboard to track and <a data-composite="true" href="https://support.wix.com/en/article/managing-your-site-transfers" target="">manage your transfers</a>. If needed, you can re-send the invite email from here. </li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I transfer my business email (but not my Premium plan and/or domain) to another Wix account? </h4><div class="collapsible-content"><div>No. You can only transfer a Google Workspace business email when you transfer a Premium site along with the domain associated with your business email to another Wix account. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I transfer a Google Workspace business email from Wix to Google?</h4><div class="collapsible-content"><div>Yes, you can transfer a Google Workspace business email from Wix to Google. This action disconnects the Workspace business email from your Wix account. To do so, <a data-composite="true" href="https://www.wix.com/contact/en" target="_blank">contact Wix Customer Care</a> for assistance. This is an irreversible action. Once transferred to Google, you cannot repurchase the business email through Wix.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I transfer a business email to another site in my own Wix account?</h4><div class="collapsible-content"><div>Your business email is connected to your domain. Therefore, you can transfer your business email to another site in your Wix account by <a data-composite="true" href="https://support.wix.com/en/article/assigning-a-domain-to-a-site-in-your-wix-account" target="">reassigning the domain</a> connected to your business email.</div></div></div></div>

You can easily turn off auto renewal for your Google Workspace business email. Turning off auto renewal for your business email does not cancel it immediately, rather it prevents it from automatically...

Google Workspace: Turning Off Auto Renewal for a Business Email

<div data-component-type="text"><div>You can easily turn off auto renewal for your Google Workspace business email. Turning off auto renewal for your business email does not cancel it immediately, rather it prevents it from automatically renewing the subscription. After completing the steps below, you will still have access to the business email until the end of its subscription period. </div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
    <div class="call-to-action-wrapper-text" style="font-size: 14px; font-weight: 700; line-height: 18px;">
          Ready to turn off auto renewal for your business email? 
    </div>
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings&amp;cancelSingleMailbox=true&amp;alwaysfs" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        Cancel auto renewal now
      </a>
  </div>
</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>We will attempt to process your renewal payment up to <strong>30 days before </strong>your plan's expiration date. If you do not want your plan to renew, make sure to turn off auto renewal before your next payment date. You can see the exact date in the <strong>Next payment due</strong> section of <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Premium Subscriptions</a> in your Wix account.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="turning-off-auto-renewal-for-a-business-email" level="3">Turning off auto renewal for a business email</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2019/07/17/c63b49ba-dc3d-4786-bfb0-e5e0123662bb/fc7d7d24-c125-45a8-b585-b27585013994.png" /> next to the relevant business email.</li>  <li>Click <strong>Cancel business email</strong>.  </li>  <li>Select the <strong>I still want to cancel</strong> checkbox.</li>  <li>Click <strong>Cancel business email</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about business email subscriptions.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I remove one business email from my subscription?</h4><div class="collapsible-content"><div>If you have multiple business emails in your subscription and want to remove only one of them, learn how to <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-reducing-your-yearly-business-email-users" target="_blank">cancel one of your business emails</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How long is business email data retained after expiration?</h4><div class="collapsible-content"><div>According to Google's Terms of Service, business email data is retained for 180 days from the expiration date. If you repurchase your business email during this time frame, your business email data will be restored.</div></div></div></div>

As an admin of your organization's Google Workspace, you can choose to allow or disallow users to  change their photo and profile information.  To allow users to change their photo and profile informa...

Google Workspace: Allowing Users to Change their Photo and Profile Information

<div data-component-type="text"><div>As an admin of your organization's Google Workspace, you can choose to allow or disallow users to  change their photo and profile information.  </div></div><div data-component-type="heading"><h2 id="" level="3">To allow users to change their photo and profile information:</h2></div><div data-component-type="text"><ol>
  <li>Log into your <a data-composite="true" href="https://admin.google.com" target="_blank">Google Workspace</a> admin console.</li>  <li>Click<strong> Manage </strong>next to<strong> Users</strong>.<br />
<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2023/03/22/9284a365-1564-49d4-bd10-5e1b2eb6b850/59d04846-cb83-44c2-869f-1974956858fb.png" /></li>  <li>Click <strong>More options</strong>.</li>  <li>Select <strong>Allow users to edit profile</strong>.</li>  <li>Select the checkboxes next to the information you want to let users change (e.g. name, photo, gender, etc).</li>  <li>Click <strong>Save</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Notes:</div><div class="info-content"><ul>
  <li>Options to update users' <strong>Name</strong>, <strong>Photo</strong>, and <strong>Gender</strong> are disabled by default. Only a Google Workspace admin can enable those options for non-admin users.</li>  <li>Any changes may take up to 24 hours to complete.</li>  <li>See <a data-composite="true" href="https://support.google.com/a/answer/7326921?hl=en" target="_blank">further information</a> on Google's support site.</li></ul></div></div></div>

Currently, it is not possible to change the payment cycle of a Google Workspace business email purchased through Wix.If you selected the yearly payment cycle, you cannot change it to a monthly one, or...

Request: Changing the Payment Cycle for Your Wix Business Email Subscription

<div data-component-type="text"><div>Currently, it is not possible to change the payment cycle of a Google Workspace business email purchased through Wix.</div></div><div data-component-type="text"><div>If you selected the yearly payment cycle, you cannot change it to a monthly one, or vice versa.</div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div>

Every domain goes through different periods, from the time it's registered until the time it becomes available for purchase again. In this article, learn more about each period and what it means for y...

Domain Life Cycle

<div data-component-type="text"><div>Every domain goes through different periods, from the time it's registered until the time it becomes available for purchase again. In this article, learn more about each period and what it means for your domain. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8bfd4238-b80c-4a51-9f46-b907c2acff01/2022/12/01/717e493f-2efd-454c-ae17-82696f5d6920/df5dc914-1985-4643-a600-9c8001a0dccd.png" alt="Image of timeline of a Domain cycle." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>We recommend resolving payment issues as quickly as possible. Not doing so could result in you losing your domain.  </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="registration-period" level="3">Registration Period</h2></div><div data-component-type="text"><div>When you purchase a domain subscription (from Wix or anywhere else), you register the domain for a certain number of years.</div></div><div data-component-type="text"><div>At Wix, your domain is set to renew automatically at the end of the subscription period. Should you choose to <a data-composite="true" href="https://support.wix.com/en/article/turning-off-the-auto-renewal-for-a-wix-premium-plan" target="">turn the auto renew off</a>, your domain will expire at the end of the Registration Period and move on to the Grace Period.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="grace-period" level="3">Grace Period</h2></div><div data-component-type="text"><div>Your domain may expire either because the auto renew was turned off, or because your payment failed. In both cases, your domain enters the Grace Period which lasts approximately 30 days. </div></div><div data-component-type="text"><div>During this time, your domain is no longer connected to your site, but it remains in your Wix account and you can extend your subscription without any additional fees. No other person can register the domain during this time.</div></div><div data-component-type="text"><div>There are some domain endings that don’t have a grace period. These domains will enter redemption period right on the domain expiration date. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/renewals-for-combr-de-fr-me-and-mx-wix-domains" target="">domain endings which have no Grace Period</a>.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Which domain-endings don't have a Grace Period?</h4><div class="collapsible-content"><ul>
  <li>.at</li>  <li>.be</li>  <li>.ch</li>  <li>.co.at</li>  <li>.com.br</li>  <li>.or.at</li>  <li>.de</li>  <li>.fr</li>  <li>.nl</li>  <li>.me</li>  <li>.mx</li></ul></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Notes:</div><div class="info-content"><ul>
  <li><strong>.it</strong> domains have a 15 day grace period.</li>  <li><strong>.me</strong> domains do <strong>not </strong>have a grace period, <strong>or</strong> a redemption period. </li></ul></div></div></div><div data-component-type="heading"><h2 id="" level="4">To extend your domain registration when it is in the Grace Period:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account. </li>  <li>Click <strong>Extend Registration </strong>in the banner under the relevant domain.  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/12/04/34f4d0d0-76d6-4e4b-a58a-c08dba52e786/5fb815ea-3b4e-4919-8aa4-708d1a11b61b.png" alt="A screenshot of the grace period message where you can extend your domain registration." /></div></div><div data-component-type="text"><ol>
  <li>Select a registration period and click <strong>Continue</strong>.</li>  <li>Select a privacy option and click <strong>Continue</strong>.<br />
<strong>Tip:</strong> Learn more about <a data-composite="true" href="https://support.wix.com/en/article/about-domain-privacy" target="">domain privacy and protection</a>.</li>  <li>Enter your payment information and click <strong>Submit Purchase</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="redemption-period" level="3">Redemption Period</h2></div><div data-component-type="text"><div>After the Grace Period, the domain name enters the Redemption Period for approximately 30 days. The Redemption Period gives you one last chance to retrieve your domain before it becomes publicly available.</div></div><div data-component-type="text"><div>The cost of retrieving a domain during this period can vary depending on a number of factors. You'll see the required amount displayed within your redemption notification on your Domains page. Redemption fees may also be subject to local taxes which, if applicable, are added to the total on checkout.</div></div><div data-component-type="text"><div>It is important to note that the release of a domain from the Redemption Period is not guaranteed, as Wix resells domains from a 3rd party registrar that has the right to privately auction the domain.</div></div><div data-component-type="text"><div>If your domain is registered at Wix and has entered the redemption period, you can retrieve it from the Domains page in your Wix account.</div></div><div data-component-type="text"><div>If your domain is registered outside of Wix, you'll need to contact your domain registrar directly to retrieve a domain in redemption.</div></div><div data-component-type="heading"><h2 id="" level="4">To retrieve a Wix domain in redemption:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account. </li>  <li>Click <strong>Keep Domain </strong>in the banner under the relevant domain after reviewing the information.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2025/01/02/aacffc62-e653-4084-802d-6135a3daab7c/14fd025e-ff09-4ec5-8809-4e6b447f4b21.png" alt="A screenshot of a redemption period banner in a Wix account. It shows the Keep Domain button for retrieving a domain." /></div></div><div data-component-type="text"><ol>
  <li>Enter your payment information and click <strong>Submit Purchase</strong>.<br />
<strong>Note:</strong> Retrieving your domain can take up to 7 days to complete after paying the redemption fee. We'll notify you of any progress via the email associated with your Wix account. </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="pending-delete" level="3">Pending Delete</h2></div><div data-component-type="text"><div>Once a domain enters the Pending Delete period, you can no longer retrieve it by extending your subscription. You will need to wait until the domain becomes publicly available again, which happens 5 -10 days after entering the Pending Delete period.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="available-to-all" level="3">Available to All</h2></div><div data-component-type="text"><div>The domain becomes available for anyone to purchase. You can go ahead and try to purchase it, but you do not hold any claims over it and it's possible for someone else to purchase it first.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip</div><div class="info-content"><div>Learn how to <a data-composite="true" href="https://support.wix.com/en/article/updating-your-payment-method-for-a-failed-domain-payment" target="">renew a domain which was canceled due to the renewal payment failing</a>.</div></div></div></div>

You can add up to 5 additional years to your domain registration by extending your subscription. The more additional years you purchase, the more you save. While extending you can also add domain priv...

Extending Your Wix Domain Subscription

<div data-component-type="text"><div>You can add up to 5 additional years to your domain registration by extending your subscription. The more additional years you purchase, the more you save. While extending you can also add <a data-composite="true" href="https://support.wix.com/en/article/about-domain-privacy" target="">domain privacy and protection options</a> to your subscription.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>4 year and 5 year registration periods are available for .com, .net, and .org domains. Other domains can be extended for up to 3 years.</li>  <li>It is not possible to manually renew .de, .ch, .at, .nl, .fr, or .be domains. If you've disabled the auto-renewal for one of these domains, click <strong>Turn Auto Renew On</strong> if you wish to keep your domain.<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2022/09/30/d7166be5-8341-4034-bdbe-3c4190f745f8/1628e53d-346a-4b86-9e4f-435fc02e3e88.png" /></li></ul></div></div></div><div data-component-type="heading"><h2 id="" level="3">To extend your domain's registration period:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account. </li>  <li>Click <strong>Extend </strong>next to the relevant domain.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/08/21/845b16cf-6118-488f-9b24-d35393a3e3d8/38e07ca0-5fc1-4810-8a60-f3cb083ad872.png" alt="A screenshot of the Domains page in a Wix account. The option to extend domain registration is highlighted." /></div></div><div data-component-type="text"><ol>
  <li>Select a registration period (e.g. extend by an additional one, two, or three years) and click <strong>Continue</strong>.</li>  <li>Select a privacy option and click <strong>Continue</strong>.<br />
<strong>Tip:</strong> Learn more about <a data-composite="true" href="https://support.wix.com/en/article/about-domain-privacy" target="">domain privacy and protection</a>.</li>  <li>Enter your payment information and click <strong>Submit Purchase</strong>.</li></ol></div>

Domains purchased from Wix are set to automatically renew 30 days before their expiration date. This allows for more time to make a renewal payment (in case of decline) to ensure your domain remains a...

Checking Your Domain Subscription Renewal Date

<div data-component-type="text"><div>Domains purchased from Wix are set to automatically renew <strong>30 days before</strong> their expiration date. This allows for more time to make a renewal payment (in case of decline) to ensure your domain remains active. </div></div><div data-component-type="text"><div>You can <a data-composite="true" href="https://support.wix.com/en/article/turning-the-auto-renewal-off-for-a-wix-premium-subscription" target="">turn off the auto renew</a> setting if you do not want your domain to renew. </div></div><div data-component-type="heading"><h2 id="" level="3">To check the renewal date of your domain subscription:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Find the domain you want to check. </li>  <li>Check the <strong>Next Payment Due</strong> or <strong>Upcoming payment </strong>column.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2019/12/25/b472a6cd-dcf4-4adc-9f39-0520c20b73c7/8536813e-1401-4f6e-b090-908d4e300561.png" alt="A screenshot showing the Next Payment Due column for a Wix domain subscription." /></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Renewal Date vs. Expiration Date</div><div class="info-content"><div>The <strong>Next Payment Due</strong> or <strong>Upcoming payment </strong>column shows the renewal date. This date may differ slightly from the expiration date. Hover over the <strong>Info</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2018/10/31/7ab26b84-05d5-44a9-8285-cbae89cd7dda.png" /> to learn more. If the auto renew has been turned off, the expiration date appears instead of the renewal date.</div></div></div></div>

It is not possible to renew an existing domain using the free domain voucher. The voucher is only valid towards the purchase of a new domain from Wix.Additional Limitations:
  The voucher is valid for...

Renewing an Existing Domain with a Free Domain Voucher

<div data-component-type="text"><div>It is not possible to renew an existing domain using the <a href="https://support.wix.com/en/article/about-your-free-domain-voucher">free domain voucher</a>. The voucher is only valid towards the purchase of a new domain from Wix.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Additional Limitations:</div><div class="info-content"><ul>
  <li>The voucher is valid for select extensions only. Learn more about the <a data-composite="true" href="https://support.wix.com/en/article/about-your-free-domain-voucher#available-domain-extensions" target="">available extensions when using your free domain voucher</a>.</li>  <li>The voucher does not cover <a data-composite="true" href="https://support.wix.com/en/article/about-domain-privacy" target="">Private Registration</a> or additional years of service which are available for an extra fee.</li></ul></div></div></div>

Your domain may expire either because the auto-renew option was turned off in your account, or because your payment was unsuccessful. In both cases, your domain usually enters the Grace Period.Some do...

About Domains With No Grace Period

<div data-component-type="text"><div>Your domain may expire either because the auto-renew option was turned off in your account, or because your payment was unsuccessful. In both cases, your domain usually enters the Grace Period.</div></div><div data-component-type="text"><div>Some domain endings do not have a <a data-composite="true" href="https://support.wix.com/en/article/domain-life-cycle#grace-period" target="">Grace Period</a>, during which your domain is reserved for you after it expires. Instead, these domains enter a <a data-composite="true" href="https://support.wix.com/en/article/domain-life-cycle#redemption-period" target="_blank">Redemption Period</a> of 30 days, giving you one last chance to retrieve your domain (for an additional cost) before becoming publicly available.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8bfd4238-b80c-4a51-9f46-b907c2acff01/2022/12/01/83b28293-7131-4fd6-bbf9-03824dc9d208/2c5b2233-b1a8-46d2-958b-ef32b7bb83ee.png" alt="Image of domain lifecycle for domain with no grace period." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="domains-with-no-grace-period" level="3">Domains with no Grace Period</h2></div><div data-component-type="text"><div>The following domain-endings do not have a Grace Period:</div><ul>
  <li>.at</li>  <li>.be</li>  <li>.ch</li>  <li>.co.at</li>  <li>.com.br</li>  <li>.or.at</li>  <li>.de</li>  <li>.fr</li>  <li>.me</li>  <li>.mx</li>  <li>.nl</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div> The .me domain does <strong>not </strong>have a grace <strong>or</strong> redemption period. These domains are released immediately.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>We are here to answer all your question. Click a question below to learn more.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">When is the renewal payment collected for my domain?</h4><div class="collapsible-content"><div>Renewal payment is collected 30 days before the anniversary of your domain purchase, if your domain is set to auto-renew.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I activate auto-renewal so my domain doesn't expire?</h4><div class="collapsible-content"><div>Check if you have auto-renewal turned on for your domain(s) by <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">going to Premium Subscriptions</a> in your Wix account. If needed, you can click <strong>Turn Auto Renew On</strong>.<br />
</div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8bfd4238-b80c-4a51-9f46-b907c2acff01/2022/12/14/5b6a3469-f3bb-4193-a000-c62984c9a4df/0467bded-67bd-46ee-8526-7c992ea4fd7c.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What happens if my payment doesn't go through?</h4><div class="collapsible-content"><div>If your payment is unsuccessful, an email notification is sent to the email address associated with your Wix account. </div><div><br /></div><div>If you do not see an email, be sure to look in your spam/promotion folders to avoid an unwanted expiry of your domain. You can choose to <a data-composite="true" href="https://support.wix.com/en/article/updating-your-payment-method-for-a-failed-domain-payment" target="">update your payment methods for a failed domain payment</a>.</div><div><br />
<strong>Note: </strong>The domain will<strong> </strong>expire<strong> </strong>if payment is not collected before the anniversary of your domain purchase, and enter the Redemption Period. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I renew my domain if it is in the Redemption Period?</h4><div class="collapsible-content"><div>Once the domain enters the Redemption Period, it is no longer possible to renew the domain by updating your payment details or extending the domain subscription from your Wix Account. </div><div><br /></div><div>To restore your domain from redemption, <a data-composite="true" href="http://www.wix.com/contact" target="_blank">contact Wix Customer Care</a> for assistance. </div></div></div></div>

If you transfer a Wix domain from one Wix account to another, you need to extend the domain subscription so that it does not expire at the end of its registration period.​To extend your domain:
  Go t...

Extending a Wix Domain Transferred from Another Wix Account

<div data-component-type="text"><div>If you transfer a Wix domain from one Wix account to another, you need to extend the domain subscription so that it does not expire at the end of its registration period.</div></div><div data-component-type="heading"><h2 id="" level="3">​To extend your domain:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account. </li>  <li>Click <strong>Extend </strong>next to the domain that was transferred.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/08/21/845b16cf-6118-488f-9b24-d35393a3e3d8/38e07ca0-5fc1-4810-8a60-f3cb083ad872.png" alt="A screenshot of the Domains page in a Wix account. The option to extend domain registration is highlighted." /></div></div><div data-component-type="text"><ol>
  <li>Select a registration period (e.g., extend by an additional one, two, or three years) and click <strong>Continue</strong>.</li>  <li>Select a privacy option and click <strong>Continue</strong>.<br />
<strong>Tip:</strong> Learn more about <a data-composite="true" href="https://support.wix.com/en/article/about-domain-privacy" target="">domain privacy and protection</a>.</li>  <li>Enter your payment information and click <strong>Submit Purchase</strong>.</li></ol></div>

It is not possible to edit or modify a domain once purchased. When you register a domain name you reserve the letters or characters in that order. If you have already made the purchase, the only way t...

Changing a Domain After Purchase (Correcting a Typo)

<div data-component-type="text"><div>It is <strong>not possible</strong> to edit or modify a domain once purchased. When you register a domain name you reserve the letters or characters in that order. </div></div><div data-component-type="text"><div>If you have already made the purchase, the only way to change the domain name is to <a data-composite="true" href="https://support.wix.com/en/article/purchasing-a-domain-from-wix-3133977" target="">register a new domain</a>.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>Domains purchased through Wix are set to renew automatically. We recommend that you <a data-composite="true" href="https://support.wix.com/en/article/canceling-a-wix-domain" target="">turn the auto renewal option off</a> for the incorrect domain to avoid paying for another year.</div></div></div></div>

Wix domain purchases are separate from Premium or Studio site plan purchases, and therefore do not have a 14-day money-back guarantee. If you feel that you deserve a refund, see further information ab...

Refund Policy for Wix Domains

<div data-component-type="text"><div>Wix domain purchases are separate from Premium or Studio site plan purchases, and therefore do <strong>not</strong> have a 14-day money-back guarantee. </div></div><div data-component-type="text"><div>If you feel that you deserve a refund, see <a data-composite="true" href="https://www.wix.com/refund/" target="">further information about refunds</a>. Alternatively, you can <a data-composite="true" href="https://www.wix.com/contact" target="">contact Customer Care</a> to tell us why and we will review your request.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>If you no longer wish to keep the domain you purchased, you can cancel your subscription by <a data-composite="true" href="https://support.wix.com/en/article/canceling-a-wix-domain" target="">turning off the auto renewal process</a>. The domain will expire on the next renewal date. </div></div></div></div>

The cost of a Wix domain differs depending on several factors, including:  
 The type of domain extension
 Your local currency
 The number of years selected
 Adding privacy protection
 Your local tax ...

Price of Wix Domain Renewals

<div data-component-type="text"><div>The cost of a Wix domain differs depending on several factors, including:  </div></div><div data-component-type="text"><ul>
 <li>The type of domain extension</li>
 <li>Your local currency</li>
 <li>The number of years selected</li>
 <li>Adding privacy protection</li>
 <li>Your local tax or VAT laws</li>
</ul></div><div data-component-type="heading"><h2 id="" level="3">To check the renewal cost of your domain:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account. </li>  <li>Click <strong>View Payment Details</strong> in the <strong>Next Payment Due </strong>column<strong> </strong>for the domain you want to check.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2019/12/25/d7c96767-575e-4041-bd38-c0da2dc4e15f/10514ea7-a66b-4bc5-b423-a966eada0b16.png" alt="A screenshot showing the payment details button for a Wix domain." /></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>The <a data-composite="true" href="https://support.wix.com/en/article/about-your-free-domain-voucher" target="">free domain voucher</a> covers the first year of a Wix domain subscription. If you purchased your domain using this voucher, you will need to pay if you want to renew it.</div></div></div></div>

Wix attempts to collect your yearly payment for your domain 30 days before renewal. This is done so that if there are any issues with your payment, they can be resolved before the actual renewal date....

Wix Domain Renewal Payment Failure

<div data-component-type="text"><div>Wix attempts to collect your yearly payment for your domain <strong>30 days</strong> before<strong> </strong>renewal. This is done so that if there are any issues with your payment, they can be resolved before the actual renewal date. </div></div><div data-component-type="text"><div>If the initial payment attempt fails, your domain name expires on the anniversary of your original payment and your Wix site is no longer accessible through this domain name. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Check your <a data-composite="true" href="https://support.wix.com/en/article/checking-your-domain-subscription-renewal-date" target="">domain's renewal date</a> to see when your next payment is due.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="what-happens-after-non-payment-of-wix-fees" level="3">What happens after non-payment of Wix fees</h2></div><div data-component-type="text"><div>If payment is not made by the domain subscription renewal date, most domain types enter a 30 day grace period. You can still reactivate your domain during this period for no additional fee.</div></div><div data-component-type="text"><div>After the grace period, your domain name is canceled and enters the redemption period, lasting approximately 30 days. The cost of retrieving a domain during the redemption period is $100. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/domain-life-cycle" target="">the domain life cycle</a>.</div></div><div data-component-type="text"><div>We strongly advise you to resolve payment issues before the domain enters the redemption period.</div></div><div data-component-type="text"><div>If you are unsure why your payments have failed, please <a data-composite="true" href="http://www.wix.com/contact" target="">contact Wix Customer Care</a> and we will be happy to assist you.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8bfd4238-b80c-4a51-9f46-b907c2acff01/2023/01/12/8c9b7f50-c9cd-480f-962d-80ce0ecb027b/648ed3aa-396b-41d8-95b1-624ffee34e94.png" alt="Timeline of domain life cycle" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about domain payments.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">My domain expired but I want to keep it. How can I do this?</h4><div class="collapsible-content"><div>If payment is made successfully within the 30 day grace period, your domain name can usually be reactivated at no extra cost. After the 30-day grace period, your domain enters the redemption period, at which point, you must pay a fee for reactivation. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/retrieving-an-expired-domain-during-the-redemption-period" target="">retrieving an expired domain during the redemption period</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How long does it take for my domain to reactivate after a service interruption due to non-payment?</h4><div class="collapsible-content"><div>After successfully completing a payment, it may take up to 48 hours for your domain to propagate. Learn more <a data-composite="true" href="https://support.wix.com/en/article/about-domain-propagation" target="">about domain propagation</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do all domains have a 'grace period'?</h4><div class="collapsible-content"><div>No, not all domains have a grace period. See this list of domains and learn what happens for <a data-composite="true" href="https://support.wix.com/en/article/renewals-for-combr-de-fr-me-and-mx-wix-domains" target="">domains which do not have a grace period</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">My domain expired, but Wix still charged me a subscription. Why?</h4><div class="collapsible-content"><div>Even if the domain expires, the Wix domain subscription remains active and our system continues to attempt to collect payment up until the expiry date. You must <a data-composite="true" href="https://support.wix.com/en/article/turning-the-auto-renewal-off-for-a-wix-premium-subscription" target="">turn off the auto-renewal</a> for your domain subscription in order to cancel it.</div></div></div></div>

It is not possible to retrieve your domain while in the status &quot;PendingRenew&quot; or &quot;PendingDelete&quot; in the WHOIS database. These statuses mean that your domain is no longer in the red...

Retrieving Your Expired Domain Once it Enters the 'Pending Renew/Delete' Status

<div data-component-type="text"><div>It is not possible to retrieve your domain while in the status &quot;PendingRenew&quot; or &quot;PendingDelete&quot; in the <a data-composite="true" href="https://www.wix.com/domains/whois" target="_blank">WHOIS database</a>. These statuses mean that your domain is no longer in the <a data-composite="true" href="https://support.wix.com/en/article/retrieving-an-expired-domain-during-the-redemption-period" target="">redemption period</a> and registration can't be extended. </div></div><div data-component-type="text"><div>To retrieve your domain, wait until it becomes publicly available again for anyone to purchase. This usually happens within 10 days from the beginning of the &quot;PendingRenew/Delete&quot; period. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>You can only repurchase the domain once it clears the &quot;PendingRenew/Delete&quot; period and becomes available again. This is true for all domains in this status, not just domains purchased from Wix. </li>  <li>It is not guaranteed that your domain will be released and become available after the &quot;PendingRenew/Delete&quot; period. This is why we recommend resolving any payment issues before your domain enters this period. </li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more domain statuses.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I check my domain's status in the WHOIS database?</h4><div class="collapsible-content"><div>You can use <a data-composite="true" href="https://www.wix.com/domains/whois" target="_blank">Wix's Whois Lookup tool</a> to check your domain's status. Search for your domain name (including the top-level domain, for example, mystunningwebsite.com) and look for <strong>Domain Status</strong> in the results.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I check when my domain is available to purchase again?</h4><div class="collapsible-content"><div>You can monitor the domain status in the <a data-composite="true" href="https://www.wix.com/domains/whois" target="_blank">Whois Lookup tool</a> and repurchase it as soon as it becomes available. Once the domain is no longer in the &quot;PendingRenew/Delete&quot; status you can <a data-composite="true" href="https://support.wix.com/en/article/checking-if-a-domain-name-is-available" target="">check if the domain is available to purchase</a>. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I prevent my domain from entering the &quot;PendingRenew/Delete&quot; status? </h4><div class="collapsible-content"><div>Yes, you can prevent this by making sure your payment information is up to date so that your domain subscription renews without any issues. If your renewal payment has failed, resolve any payment issues as soon as you can, and before your domain's expiration date. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/updating-your-payment-method-for-a-failed-domain-payment" target="">updating your payment method for a domain subscription</a>.</div></div></div></div>

When a domain expires, whether due to payment failure or auto-renew being turned off, it enters a grace period lasting about 30 days. During this time, you can retrieve your domain without any additio...

Retrieving an Expired Domain During the Redemption Period

<div data-component-type="text"><div>When a domain expires, whether due to payment failure or auto-renew being turned off, it enters a grace period lasting about 30 days. During this time, you can retrieve your domain without any additional cost. Learn more about the <a data-composite="true" href="https://support.wix.com/en/article/domain-life-cycle" target="">domain life cycle</a>.</div></div><div data-component-type="text"><div>If you do not<strong> </strong>retrieve your domain during this time, your domain enters the <a data-composite="true" href="https://support.wix.com/en/article/domain-life-cycle#redemption-period" target="">redemption period</a>. You can still retrieve your domain during the redemption period. However, for most domains you will need to pay a redemption fee to keep your domain. </div></div><div data-component-type="text"><div>At the end of the redemption period, you cannot renew your domain name and it is released. At this point, the domain can be registered by another user.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="checking-if-your-domain-is-in-the-redemption-period" level="3">Checking if your domain is in the redemption period</h2></div><div data-component-type="text"><div>Use <strong>whois.com</strong> to check if your domain is in the redemption period. If you wish to retrieve the domain by purchasing the subscription, you can do so by contacting your domain host.</div></div><div data-component-type="heading"><h2 id="" level="4">To check your domain:</h2></div><div data-component-type="text"><ol>
  <li>Go to <a data-composite="true" href="https://www.whois.com/" target="_blank">www.whois.com</a>.</li>  <li>Enter your domain name.<br />
<strong>Note:</strong> This is how the status of your domain is displayed in whois.com:</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2016/08/02/c2e6971f-d906-499f-ba95-a84b50c946f4.png" alt="A screenshot of search results on whois.com showing a website in the redemption period." /></div></div><div data-component-type="text"><ol>
  <li>(Optional) If your domain is in the redemption period and you wish to repurchase it:
    <ul>
      <li><strong>For domains registered at Wix:</strong> Follow the steps below. </li>      <li><strong>For domains registered elsewhere:</strong> Contact your domain registrar.</li>    </ul>  </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="retrieving-a-wix-domain-in-redemption" level="3">Retrieving a Wix domain in redemption</h2></div><div data-component-type="text"><div>If your domain is registered at Wix and has entered the redemption period, you can retrieve it from the Domains page in your Wix account.</div></div><div data-component-type="heading"><h2 id="" level="4">To retrieve a Wix domain:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account. </li>  <li>Review the information in the banner below the relevant domain and click <strong>Keep Domain</strong>. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2025/01/02/aacffc62-e653-4084-802d-6135a3daab7c/14fd025e-ff09-4ec5-8809-4e6b447f4b21.png" alt="A screenshot of a redemption period banner in a Wix account. It shows the Keep Domain button for retrieving a domain." /></div></div><div data-component-type="text"><ol>
  <li>Enter your payment information and click <strong>Submit Purchase</strong>.<br />
<strong>Note:</strong> Retrieving your domain can take up to 7 days to complete after paying the redemption fee. We'll notify you of any progress via the email associated with your Wix account. </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>We are here to help with all your questions. Click a question below to learn more.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Does the grace period apply for all domains?</h4><div class="collapsible-content"><div>The grace period does not apply for domains ending in the following: </div><ul>
  <li>.at</li>  <li>.be</li>  <li>.ch</li>  <li>.co.at</li>  <li>.com.br</li>  <li>.or.at</li>  <li>.de</li>  <li>.fr</li>  <li>.mx</li>  <li>.nl</li></ul><div>These domain extensions bypass the grace period and go straight to the redemption period. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/renewals-for-combr-de-fr-me-and-mx-wix-domains" target="">domain endings that do not have a grace period</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Does the redemption period apply for all domains?</h4><div class="collapsible-content"><div>In rare cases, the domain may <strong>not</strong> be available once it enters the redemption period. This is due to a decision by the domain registrar. </div><div><br /></div><div>Wix resells domains from a 3rd party domain registrar, who may decide to exercise their right to privately auction the domain name. </div><div><br /></div><div>To avoid this happening, we recommend that you resolve any payment issues <strong>before </strong>the domain is due to enter the redemption period, in order to keep the domain under your ownership.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How much is the redemption fee?</h4><div class="collapsible-content"><div>The redemption fee can vary depending on a number of factors. Not all domains are subject to the same redemption fee amounts. You'll see the required amount displayed within your redemption notification on your Domains page. </div><div><br /></div><div>Redemption fees may also be subject to local taxes. Any applicable taxes are added to the total on checkout.</div></div></div></div>

Your Wix domain is set to automatically renew 30 days before the end of the subscription period. This ensures uninterrupted service and allows more time to resolve any payment issues, should they aris...

Updating Your Payment Method for a Failed Domain Payment

<div data-component-type="text"><div>Your Wix domain is set to automatically renew <strong>30 days before</strong> the end of the subscription period. This ensures uninterrupted service and allows more time to resolve any payment issues, should they arise.</div></div><div data-component-type="text"><div>If the renewal payment is not completed by the expiration date, your domain enters a <a data-composite="true" href="https://support.wix.com/en/article/domain-life-cycle#grace-period" target="_blank">Grace Period</a> lasting up to 30 days. Your Wix site is disconnected, and you cannot send or receive domain-based email during the Grace Period.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Some domains don’t have a grace period. These domains will enter the redemption period on the domain expiration date. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/renewals-for-combr-de-fr-me-and-mx-wix-domains" target="">domain endings which have no Grace Period</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="updating-your-payment-details" level="3">Updating your payment details</h2></div><div data-component-type="text"><div>Update your payment details as soon as possible to reinstate your site and ensure that you keep your domain. </div></div><div data-component-type="heading"><h2 id="" level="4">To update your payment details:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click <strong>Update Payment Method</strong> under the relevant domain.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2018/11/01/45947dd7-b1df-40f0-bd73-80f465caa5fb.png" alt="A screenshot of the Update Payment Method button for a domain." /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Use another payment method</strong> and enter your card details.<br />
<strong>Note: </strong>If you have other cards saved, you can select them from the list. </li>  <li>Click <strong>Submit Payment</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about payments for domain subscriptions.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What happens if payment isn't made?</h4><div class="collapsible-content"><div>If payment is not made during the Grace Period, your domain enters the <a data-composite="true" href="https://support.wix.com/en/article/domain-life-cycle#redemption-period" target="_blank">Redemption Period</a>. You'll need to pay a redemption fee to retrieve your domain. The amount due is displayed in your account, and local taxes, if applicable, are added to the total on checkout. </div><div><br /></div><div>After the Redemption Period, your domain is at risk of being purchased by someone else. For these reasons, we recommend resolving any payment issues immediately to avoid losing your domain. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why did my payment fail?</h4><div class="collapsible-content"><div>Payments can fail for a number of reasons. For example, your card provider may decline the payment, the card information may have changed, or your card may have expired. </div><div><br /></div><div>If you are not sure why your payment failed, contact your bank or credit card company for more information.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Where can I check the renewal date for my domain?</h4><div class="collapsible-content"><div>You can check your domain's renewal date from the <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Premium Subscriptions</a> section of your Wix account. </div><div><br /></div><div>Look for the <strong>Next Payment Due</strong> or <strong>Upcoming payment </strong>column next to the relevant domain. Click <strong>View Payment Details</strong> to see more information like the next payment amount. </div><div><br /></div><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/checking-your-domain-subscription-renewal-date" target="">checking your domain subscription renewal date</a>.</div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/12/12/bc5eae4b-fda7-4266-8b3a-f8d761177785/d461eadd-5fb5-47ec-8699-25bd611fcfc6.png" alt="A screenshot showing the Next Payment Due column for a Wix domain subscription." /></div></div></div></div>

If you receive a suspicious letter or email from another company (such as DNS Services) with an invoice for a domain you purchased with Wix, ignore it as it is a scam. Tip:If you don't know who your d...

Invoice Letter from DNS Services (Or Another Company) for the Renewal of a Wix Domain

<div data-component-type="text"><div>If you receive a suspicious letter or email from another company (such as DNS Services) with an invoice for a domain you purchased with Wix, ignore it as it is a scam. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>If you don't know who your domain registrar is, you can find out by visiting the <a data-composite="true" href="https://www.wix.com/domains/whois" target="_blank">Whois Domain Lookup tool</a> and entering your domain name to view your domain details.</div></div></div></div><div data-component-type="text"><div>To help prevent this from happening, we recommend purchasing <a data-composite="true" href="https://support.wix.com/en/article/about-domain-privacy" target="_blank">Private Registration</a> with your domain. This hides your address and phone number from public WHOIS directories.  </div></div><div data-component-type="text"><div>If you have already purchased your domain with Public Registration, you can add privacy protection by manually extending your domain registration for at least an additional year. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/activating-private-registration-for-a-wix-domain" target="">activating private registration for a Wix domain</a>. </div></div><div data-component-type="text"><div><strong>Example letter:</strong></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2eyqiy4n03ve6.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2015/08/25/9261a90e-57a2-4e19-8e32-d8262ee29c48.png" alt="An image of an example of a scam invoice from a company called DNS Services." /></div></div>

You can cancel your domain at any time from your Wix account if you no longer need it. This turns off the auto renew feature, so you'll still own your domain until the end of the subscription period a...

Wix Domains: Canceling Your Domain

<div data-component-type="text"><div>You can cancel your domain at any time from your Wix account if you no longer need it. This turns off the auto renew feature, so you'll still own your domain until the end of the subscription period after you cancel.  </div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
    <div class="call-to-action-wrapper-text" style="font-size: 14px; font-weight: 700; line-height: 18px;">
        Click to cancel your domain
    </div>
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://manage.wix.com/account/subscriptions?originWidgetName=billings" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        Choose domain to cancel
      </a>
  </div>
</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="canceling-your-domain" level="3">Canceling your domain</h2></div><div data-component-type="text"><div>You can cancel your domain at any time from your Wix account.</div></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/subscriptions?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click the <strong>More Actions </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/28/96c47964-91f2-4fc2-a3b9-869eb342b57a/ac38f09f-0dca-459b-9133-d47d229f7f02.png" /> next to the relevant domain.</li>  <li>Click <strong>Cancel domain</strong>.</li>  <li>Select <strong>Cancel auto renew </strong>and click <strong>Submit</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8bfd4238-b80c-4a51-9f46-b907c2acff01/2022/10/26/f29c8a0d-4817-4534-aa18-79d29ade6a5b/e09be097-4a2a-4e5c-8346-ef218a8ae2ee.png" alt="A screenshot of the Cancel domain popup. It shows the Cancel auto renew option selected." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is there a trial period for domain purchases?</h4><div class="collapsible-content"><div>Wix domain purchases are non-refundable and do not include a 14 day trial period.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">If I cancel my domain, what happens to my plan?</h4><div class="collapsible-content"><div>Your site plan and domain are separate services. If you want to <a data-composite="true" href="https://support.wix.com/en/article/canceling-a-wix-premium-plan" target="">cancel your Premium or Studio plan</a>, you'll need to do that separately. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What happens when my domain renews at the end of the subscription period?</h4><div class="collapsible-content"><div>To ensure your site remains live at all times, domains purchased from Wix are set to automatically renew 30 days before<strong> </strong>the end of their subscription period. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/checking-your-domain-subscription-renewal-date" target="">checking your domain's renewal date</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I check when my domain subscription period ends?</h4><div class="collapsible-content"><div>You can check your domain's subscription period by going to the Premium Subscriptions section in your Wix account. The renewal date will be listed next to your domain.</div></div></div></div>

Your site plan (Premium or Studio plan) and domain name are separate services and therefore need to be canceled separately. 
  Learn more about canceling your Premium or Studio plan.  Learn more about...

Canceling Your Site Plan and Domain

<div data-component-type="text"><div>Your site plan (Premium or Studio plan) and domain name are separate services and therefore need to be canceled separately. </div></div><div data-component-type="text"><ul>
  <li>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/canceling-a-wix-premium-plan" target="">canceling your Premium or Studio plan</a>.</li>  <li>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/canceling-a-wix-domain" target="">canceling your Wix domain</a>. </li></ul></div>

It is not possible to close a Wix account while it contains a registered domain. Before you close your account, make sure that there are no registered domains connected to your account. You can keep y...

Removing a Domain in Order to Close Your Wix Account

<div data-component-type="text"><div>It is not possible to close a Wix account while it contains a registered domain. Before you close your account, make sure that there are no registered domains connected to your account. </div></div><div data-component-type="text"><div>You can keep your domain by transferring it away from Wix, or turn off auto-renewal and wait for the domain to expire. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>If you choose to cancel your Wix domain subscription (turn off auto-renewal), you must wait until the domain expires and is out of the redemption period before closing your account. This process can take up to 80 days. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/domain-life-cycle#redemption-period" target="">domain redemption periods</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="removing-a-domain-purchased-from-wix" level="3">Removing a domain purchased from Wix</h2></div><div data-component-type="text"><div>You can remove a Wix domain from your account in two ways:</div><ul>
  <li><strong>Transfer your domain to another host:</strong> You can keep your domain by transferring it away from Wix. Once the domain is transferred, you can close your account.</li>  <li><strong>Cancel your domain:</strong> If you no longer need your domain, turn off auto-renewal and wait for the domain to expire. Once the domain is released from the registry, you can close your account.</li></ul></div><div data-component-type="heading"><h2 id="" level="4">To transfer your domain away from Wix:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account.</li>  <li>Click the <strong>Domain Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/28/96c47964-91f2-4fc2-a3b9-869eb342b57a/ac38f09f-0dca-459b-9133-d47d229f7f02.png" /> next to the relevant domain.</li>  <li>Select <strong>Transfer away from Wix</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/12/19/829d733d-7796-4959-b707-beecafd616e3/e8bd21df-f707-4ef5-8652-1fad6261388d.png" alt="A screenshot showing the Transfer away from Wix option" /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Transfer Domain</strong> after reviewing the information on screen.</li>  <li>Click <strong>I Still Want to Transfer</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">What's next? </div><div class="info-content"><div>As soon as you click <strong>I Still Want to Transfer</strong>, we’ll send a transfer authorization code (EPP code) to your email address. Once you get the code, follow the instructions from your new domain provider to transfer your domain. The transfer process may take up to 7 days. </div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To cancel your domain:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2019/07/17/d11cfbe5-d051-40c1-92f6-80f86ec4c5d1/1fd79bf6-bf8f-43f3-ac02-a81015c24fdd.png" /> next to the relevant subscription.</li>  <li>Click <strong>Cancel Domain</strong>.</li>  <li>Select <strong>Cancel auto renew </strong>and click <strong>Submit</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">What's next? </div><div class="info-content"><div>You will not be charged for your next renewal, and your domain subscription will expire on the date shown on screen. Most domains will then go through a grace period and then a redemption period before you can close your account. We recommend setting a calendar reminder for the end of this period to remind you to close your account. Learn more <a data-composite="true" href="https://support.wix.com/en/article/domain-life-cycle" target="">about the domain life cycle</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="removing-a-domain-purchased-from-another-host" level="3">Removing a domain purchased from another host</h2></div><div data-component-type="text"><div>You can remove a domain purchased from another domain host which is connected to your Wix account. Your domain settings will no longer be managed by Wix. You can manage DNS settings with the domain host you purchased your domain from.</div></div><div data-component-type="heading"><h2 id="" level="4">To remove your domain from Wix:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account.</li>  <li>Click the <strong>Domain Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/28/96c47964-91f2-4fc2-a3b9-869eb342b57a/ac38f09f-0dca-459b-9133-d47d229f7f02.png" /> next to the relevant domain.</li>  <li>Select <strong>Remove from Wix</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/12/19/55ee28a0-e748-4883-bf1d-1bcd514ed7ec/d06d29a4-d777-4a53-a70f-f0b839243f84.png" alt="A screenshot showing the option to remove an external domain from a Wix account." /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Remove Domain</strong></li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about domains.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What is a registered domain? </h4><div class="collapsible-content"><div>A registered domain is any domain whose URL name is still live in the <a data-composite="true" href="https://www.icann.org/" target="_blank">ICANN</a> registry. This includes any unassigned domains in your account which are still live on the domain registry. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do I need to remove unassigned domains before I can close my Wix account?</h4><div class="collapsible-content"><div>Yes. You need to remove any registered domains from your account.  This includes unassigned domains, which are domains which you are associated with your account, but not currently assigned to a specific site within your account.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I transfer a .co.uk domain away from my Wix account?</h4><div class="collapsible-content"><div>To transfer a <strong>.co.uk</strong> Wix domain away from Wix, you must <a data-composite="true" href="https://support.wix.com/en/article/transferring-a-couk-domain-away-from-wix" target="">submit a special request</a>. Wix domains with a .co.uk suffix require a change of the <a data-composite="true" href="https://support.wix.com/en/article/ips-tag" target="">TAG Name</a> in order to transfer them away from Wix. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How long after a domain expires will it become available in the domain registry again? </h4><div class="collapsible-content"><div>Domains are usually released from the registry about 70-80 days after their expiration date. </div></div></div></div>

We offer Premium plans and Studio plans for sites built with Wix. Plan subscriptions have different billing cycles for you to choose from. Longer term plans offer better savings and additional benefit...

Wix Billing for Site Plans

<div data-component-type="text"><div>We offer <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium plans</a> and <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio plans</a> for sites built with Wix. Plan subscriptions have different billing cycles for you to choose from. Longer term plans offer better savings and additional benefits (e.g. <a data-composite="true" href="https://support.wix.com/en/article/about-your-free-domain-voucher" target="">a domain voucher</a>), whereas shorter term plans give you more flexibility. </div></div><div data-component-type="text"><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/purchasing-a-monthly-premium-plan" target="">Monthly subscription:</a> You are charged on a monthly basis. </li>  <li><a data-composite="true" href="https://support.wix.com/en/article/purchasing-a-yearly-premium-plan" target="">Yearly subscription:</a> You are charged once for the entire year. </li>  <li><a data-composite="true" href="https://support.wix.com/en/article/purchasing-a-2-or-3-year-premium-plan-subscription" target="">Multi-year subscription:</a> You are charged once every 2 or 3 years.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">About renewals:</div><div class="info-content"><div>To ensure that your site remains live at all times, our plans are set to renew automatically at the end of the subscription period (monthly, yearly, or every 2 or 3 years depending on the billing cycle you choose). If you don't want your plan to renew, you can <a data-composite="true" href="https://support.wix.com/en/article/turning-off-the-auto-renewal-for-a-wix-premium-plan" target="">turn auto-renewal off</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="checking-your-plans-billing-cycle" level="3">Checking your plan's billing cycle</h2></div><div data-component-type="text"><div><br /></div><div>You can easily find out which subscription billing cycle you have chosen for your account, by visiting your Premium Subscriptions page.</div></div><div data-component-type="heading"><h2 id="" level="4">To check the billing cycle of your subscription:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Check your subscription in the <strong>Next Payment Due </strong>column.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/03/06/1bdfb1dc-31bc-43f5-8abe-9ca9b3e40818/0764148b-4744-492b-ae78-f5b864361c9c.png" alt="Screenshot of the premium subscriptions section of a Wix account, with the Next Payment Date column highlighted." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click below for answers to common questions about billing cycles for site plans.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why was my payment declined?</h4><div class="collapsible-content"><div>Transactions can be declined for many reasons. Your card may have expired, or your card may not be set up for recurring payments, for example. Your bank or payment service provider can help you to learn more. To help ensure successful payments, you can <a data-composite="true" href="https://support.wix.com/en/article/updating-payment-details-if-renewal-payment-failed-or-is-declined" target="">update your payment method</a> in your Wix account at any time.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why am I being asked to upgrade again if I’ve already purchased a plan?</h4><div class="collapsible-content"><div>Possible reasons why you might be asked to upgrade when you've already purchased a plan include:</div><ul>
  <li><strong>You have more than one site:</strong> Plans can be assigned to one site at a time. You need to upgrade other sites in your account too if you want them to have premium features. </li>  <li><strong>You are signed in to the wrong account:</strong> Make sure you are signed in to the account which contains your site plan. Go to this link if you are <a data-composite="true" href="https://users.wix.com/account-recovery/forgot-email" target="_blank">having trouble finding your account</a>.</li>  <li><strong>You are trying to use a service not covered by your site plan:</strong> Make sure that you choose a plan that includes all the services that you wish to offer. If you want to accept payments on your site, for example, you must <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">upgrade to a plan that allows you to accept payments</a>.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I change my billing cycle?</h4><div class="collapsible-content"><div>Yes. You can change your billing subscription cycle from yearly to monthly, or from monthly to yearly. Learn how to <a data-composite="true" href="https://support.wix.com/en/article/changing-the-subscription-period-of-your-premium-plan" target="">change your billing cycle</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why did I not receive a free domain with my site plan?</h4><div class="collapsible-content"><div>With most yearly site plans, you are eligible to receive a <a data-composite="true" href="https://support.wix.com/en/article/about-your-free-domain-voucher" target="">free domain voucher</a>. If you didn't receive the voucher, or believe it wasn't credited to your domain purchase, you may not have been eligible for one of the following reasons: </div><ul>
  <li><strong>You purchased a monthly plan:</strong> The free domain voucher is offered as a gift with the purchase of selected site plans with a billing cycle of 1 year or longer. Monthly plans do not offer the free domain voucher. </li>  <li><strong>You purchased your domain name before you purchased an site plan: </strong>If you purchased your domain name prior to purchasing your plan, it is not possible to apply the voucher retroactively or get a refund for the domain. If you received the voucher and already have a domain name, you can use it to get another domain name for free. </li>  <li><strong>Additional Features:</strong> The free domain voucher applies to the first year of domain registration for a new domain. It does not include domain privacy or additional years of domain registration. You can still use the domain voucher to cover part of the cost while purchasing a domain with privacy or extra years of registration. </li></ul><div><br /></div><div>If none of the points above apply to you, please <a data-composite="true" href="http://www.wix.com/contact" target="_blank">contact Customer Care</a> and we will be happy to check the status of your voucher.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I get a refund for my Premium or Studio plan?</h4><div class="collapsible-content"><div>You can cancel your subscription at any time within the first 14 days and receive a full refund to your payment method. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/requesting-a-refund-for-a-premium-plan" target="">Wix's refund policy</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why was I charged today when my plan renews next month?</h4><div class="collapsible-content"><div>To simplify the billing process for you, we offer yearly and monthly subscriptions, which are billed automatically on a yearly, multi-year, or monthly basis depending on your billing cycle. You may be charged for the upcoming billing cycle a few days before to ensure that there is no interruption in our service to you. Wix pre-date charging works as follows: </div><ul>
  <li><strong>Site plans:</strong>
    <ul>
      <li><strong>Monthly plans:</strong> Same date as the expiry date</li>      <li><strong>Yearly and multi-year plans:</strong> 14 days prior to your plan's expiry date (anniversary of your purchase)</li>    </ul>  </li>  <li><strong>Third-party apps:</strong> Same date as the expiry date</li>  <li><strong>Domains:</strong> 30 days prior to the expiry date</li>  <li><strong>Business emails:</strong> 30 days prior to the expiry date</li></ul><div><br />
<strong>Note:</strong> If the charge is unsuccessful, we attempt the transaction again to ensure the service continues.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I received a charge from Wix and I’m not sure what it’s for/ the amount is bigger than I thought it would be?</h4><div class="collapsible-content"><div>You can see exactly what the payment was for by checking your invoices. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/managing-invoices-paid-for-wix-services" target="">viewing your invoices</a>. </div><div><br />
We may <a data-composite="true" href="https://support.wix.com/en/article/understanding-how-wix-processes-payments-for-our-services#consolidated-payments" target="">consolidate your recurring payments</a><strong> </strong>for a site plan, domain, business email, and paid apps into one charge to avoid multiple transactions. It is possible that you received a discount for your first upgrade plan purchase. Any paid service that was purchased with a discount (e.g. during a sale) renews at the standard rate. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I purchased my site subscription during a sale. What happens when the subscription is renewed?</h4><div class="collapsible-content"><div> Any paid service that was purchased during a sale renews at the standard rate. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What payment methods are accepted for Wix subscriptions?</h4><div class="collapsible-content"><div>Wix accepts a wide range of payment methods, including major cards such as VISA, MasterCard, American Express, Discover, JCB and Diners. Other payment methods may also be available depending on where you are located.</div></div></div></div>

Your Premium plans, Studio plans, or other purchases made through Wix, can be viewed in the Premium Subscriptions page of your Wix account.
    
        Click to view your premium subscriptions
    
 ...

Viewing Your Site Plans and Other Subscriptions

<div data-component-type="text"><div>Your Premium plans, Studio plans, or other purchases made through Wix, can be viewed in the Premium Subscriptions page of your Wix account.</div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
    <div class="call-to-action-wrapper-text" style="font-size: 14px; font-weight: 700; line-height: 18px;">
        Click to view your premium subscriptions
    </div>
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        View Subscriptions
      </a>
  </div>
</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>If you are unable to find the plan you're looking for, you might be looking in the wrong account. Our <a href="https://users.wix.com/account-recovery/forgot-email" target="_blank">account email locator</a> can help you find your account.</div></div></div></div>

With a monthly Premium plan or Studio plan, you don't have to commit to a long-term subscription, and your plan automatically renews each month. By default, you are charged every month for your select...

Purchasing a Monthly Plan

<div data-component-type="text"><div>With a monthly <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium plan</a> or <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio plan</a>, you don't have to commit to a long-term subscription, and your plan automatically renews each month. By default, you are charged every month for your selected plan on the plan's expiration date. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Our <a data-composite="true" href="https://support.wix.com/en/article/purchasing-a-yearly-premium-plan" target="">yearly plans</a> offer great savings and include a <a data-composite="true" href="https://support.wix.com/en/article/about-your-free-domain-voucher" target="">voucher for a 1-year free domain subscription</a>. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="upgrading-with-a-monthly-plan" level="3">Upgrading with a monthly plan</h2></div><div data-component-type="text"><div>You can upgrade your site at any time from your Wix account to enjoy all the benefits and features of a monthly plan.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important information regarding site upgrades:</div><div class="info-content"><ul>
  <li>Site upgrades are only valid for one site. To upgrade multiple sites in your Wix account, you can purchase multiple plans.</li>  <li>Plans are set to renew automatically so that your site never experiences downtime. You can <a data-composite="true" href="https://support.wix.com/en/article/turning-off-the-auto-renewal-for-a-wix-premium-plan" target="">turn off the auto-renewal</a> if you don't want your plan to renew. Make sure to do this after the first 14-day money back period, otherwise your plan is cancelled immediately.</li></ul></div></div></div><div data-component-type="heading"><h2 id="" level="4">To upgrade with a monthly plan:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/site-selector/?actionUrl=https%3A%2F%2Fmanage.wix.com%2Fstore%2Fplans%3FsiteGuid%3D%7BmetaSiteId%7D%26referralAdditionalInfo%3DHelpCenter&amp;title=Select+a+Site+to+Upgrade&amp;primaryButtonText=Upgrade+Site&amp;referralAdditionalInfo=HelpCenter" target="_blank">Go to the Upgrade page</a>.</li>  <li>Click <strong>Select</strong> under the plan you wish to purchase.</li>  <li>Select <strong>Monthly</strong> and click <strong>Continue to Checkout</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/03/01/2e13d915-c354-4709-95af-0e4f19d8fcb6/2b86e2bb-276e-41d1-99f6-a648ecb69995.png" alt="A screenshot highlighting the monthly billing cycle option on the upgrade page." /></div></div><div data-component-type="text"><ol>
  <li>Enter your payment details and click <strong>Submit Purchase</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>After submitting your purchase, <a data-composite="true" href="https://support.wix.com/en/article/paying-for-wix-services-strong-customer-authentication-sca-and-3d-secure-3ds" target="">your bank may require you to verify your identity</a>. If you're experiencing any issues with the authentication process, contact your bank directly.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about monthly plans.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do monthly plans include Wix vouchers or premium apps?</h4><div class="collapsible-content"><div>Monthly plans do not<strong> </strong>include Wix vouchers or premium apps.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I buy a Wix Logo plan that includes a monthly site plan?</h4><div class="collapsible-content"><div>Currently, it is not possible to buy Wix Logo plans that include a monthly website subscription. It is only possible to purchase these subscriptions with a yearly site plan. </div><div><br /></div><div>You can <a data-composite="true" href="https://support.wix.com/en/article/wix-logo-request-wix-logo-monthly-plans" target="">vote for this feature</a> and we'll make sure to keep you updated. As an alternative option, you can purchase a monthly plan for your website and purchase Wix Logo separately. </div></div></div></div>

Our yearly Premium plans and Studio plans offer great savings over our monthly plans. With this subscription, you are charged once a year, for the entire year.Upgrading with a yearly planYou can upgra...

Purchasing a Yearly Plan

<div data-component-type="text"><div>Our yearly <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium plans</a> and <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio plans</a> offer great savings over our monthly plans. With this subscription, you are charged once a year, for the entire year.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="upgrading-with-a-yearly-plan" level="3">Upgrading with a yearly plan</h2></div><div data-component-type="text"><div>You can upgrade your site at any time from your Wix account to enjoy all the benefits and features of an annual plan.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important information regarding site upgrades:</div><div class="info-content"><ul>
  <li>Site upgrades are only valid for one site. To upgrade multiple sites in your Wix account, you can purchase multiple plans.</li>  <li>Plans are set to renew automatically so that your site never experiences downtime. You can <a data-composite="true" href="https://support.wix.com/en/article/turning-off-the-auto-renewal-for-a-wix-premium-plan" target="">turn off the auto-renewal</a> if you don't want your plan to renew. Make sure to do this after the first 14-day money back period, otherwise your plan is cancelled immediately.</li></ul></div></div></div><div data-component-type="heading"><h2 id="" level="4">To upgrade with a yearly plan:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/site-selector/?actionUrl=https%3A%2F%2Fmanage.wix.com%2Fstore%2Fplans%3FsiteGuid%3D%7BmetaSiteId%7D%26referralAdditionalInfo%3DHelpCenter&amp;title=Select+a+Site+to+Upgrade&amp;primaryButtonText=Upgrade+Site&amp;referralAdditionalInfo=HelpCenter" target="_blank">Go to the Upgrade page</a>.</li>  <li>Click <strong>Select</strong> under the plan you wish to purchase.</li>  <li>Select <strong>Yearly </strong>and click <strong>Continue to Checkout</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/03/08/b6513727-f958-47a9-9436-67b5869a00f3/bfc6f9c5-a284-4e6e-a854-8be69f0f36c2.png" alt="A screenshot highlighting the yearly billing cycle option on the upgrade page." /></div></div><div data-component-type="text"><ol>
  <li>Enter your payment details and click <strong>Submit Purchase</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>After submitting your purchase, <a data-composite="true" href="https://support.wix.com/en/article/paying-for-wix-services-strong-customer-authentication-sca-and-3d-secure-3ds" target="">your bank may require you to verify your identity</a>. If you're experiencing any issues with the authentication process, contact your bank directly.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about yearly plans.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I renew my yearly plan?</h4><div class="collapsible-content"><div>Upgrade plans are set to renew automatically so that your site never experiences downtime. You don't need to do anything to renew your plan, but you can <a data-composite="true" href="https://support.wix.com/en/article/turning-off-the-auto-renewal-for-a-wix-premium-plan" target="">turn off the auto-renewal</a> if you don't want your plan to automatically renew.</div><div><br />
<strong>Note:</strong> If you're turning auto-renew off, make sure to do this after the first 14-day money back period. Otherwise, your plan is cancelled immediately.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do yearly plans come with a domain and business email?</h4><div class="collapsible-content"><div>No, upgrade plans do not include domains or business emails. These can be purchased separately. However, some of our yearly subscriptions do <a data-composite="true" href="https://support.wix.com/en/article/about-your-free-domain-voucher" target="">include a voucher</a> for a 1 year free domain subscription. </div></div></div></div>

Reassign a Premium plan from one site to another within your Wix account to suit your needs.Before you begin:
  If you reassign a Premium plan, the premium features (e.g. the ability to connect a doma...

Assigning a Premium Plan to a Different Site in Your Wix Account

<div data-component-type="text"><div>Reassign a Premium plan from one site to another within your Wix account to suit your needs.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before you begin:</div><div class="info-content"><ul>
  <li>If you reassign a Premium plan, the premium features (e.g. the ability to connect a domain, removal of Wix ads) are removed from the original site. </li>  <li>Assigning your Wix Premium plan to a Wix Studio site requires an <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">upgrade to a Wix Studio plan</a>. Upgrades can only be made to plans which offer more features. </li>  <li>Statistics and data related to <a data-composite="true" href="https://support.wix.com/en/article/email-marketing-upgrading-your-email-marketing-plan" target="">email campaigns</a> do not transfer with the email campaigns themselves. In addition, data related to site-specific features (e.g. apps, SEO settings and tracking tools, analytics) does not transfer.</li></ul></div></div></div><div data-component-type="heading"><h2 id="" level="3">To reassign your Premium plan:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click the More Actions icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2019/07/17/d11cfbe5-d051-40c1-92f6-80f86ec4c5d1/1fd79bf6-bf8f-43f3-ac02-a81015c24fdd.png" /> next to the plan you wish to reassign.  </li>  <li>Click <strong>Assign to a Different Site</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2019/12/12/9e3bc817-8510-41a5-918a-a784377829f7/394932f0-a466-4959-914f-ee2e790253a3.png" alt="assigning a plan," /></div></div><div data-component-type="text"><ol>
  <li>Select the checkbox next to the relevant site.</li>  <li>Click <strong>Next</strong>. </li>  <li>Click <strong>Assign </strong>to confirm. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Already unassigned your Premium plan?</div><div class="info-content"><div>Follow the instructions to <a data-composite="true" href="https://support.wix.com/en/article/assigning-an-unassigned-premium-plan-to-your-site" target="">assign your plan to another site</a>. </div></div></div></div><div data-component-type="heading"><h2 id="video-tutorial" level="3">Video tutorial</h2></div><div data-component-type="video"><div style="text-align:center"><span class="video-overlay" style="width:650px; height:375px">
  </span><iframe src="https://youtu.be/bnEoSUZDx1s" style="width:650px;height:375px;"></iframe></div></div>

When you upgrade a site, the plan you purchase is assigned to that specific site. However, it is possible to unassign your plan from your site. You can reassign the plan to a different site in your Wi...

Assigning an Unassigned Plan to Your Site

<div data-component-type="text"><div>When you upgrade a site, the plan you purchase is assigned to that specific site. However, it is possible to <a data-composite="true" href="https://support.wix.com/en/article/unassigning-a-premium-plan-from-a-site" target="">unassign your plan from your site</a>. You can reassign the plan to a different site in your Wix account at any time. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Working with Wix Studio?</div><div class="info-content"><div>You can transfer a <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium plan</a> to a site created with Wix Studio by upgrading to a <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Wix Studio plan</a>. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-assigning-a-wix-premium-plan-to-a-wix-studio-site" target="">assigning a Premium plan to a Studio site</a>.</div></div></div></div><div data-component-type="heading"><h2 id="" level="3">To assign an unassigned plan:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2020/07/03/c392b4ae-7d21-4550-b94d-39adfbeae903/28c6db96-c0fa-46ae-aaa6-f320334a2315.png" /> next to the unassigned plan. </li>  <li>Click <strong>Assign to a Site</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/05/24/f6729220-5206-4fce-9452-ef87e01fef98/c555d753-4a2b-48ec-80f3-f21c68d04548.png" alt="A screenshot showing the Assign to a site option for a site plan on the Premium Subscriptions page of a Wix account." /></div></div><div data-component-type="text"><ol>
  <li>Select the site you want to assign the plan to and click <strong>Next</strong>.</li>  <li>Click <strong>Assign.</strong></li></ol></div>

Change the subscription period of your Premium plan or Studio plan as you need to. You can choose to move to a shorter term contract, or alternatively receive the cost benefits of a longer term plan.C...

Changing the Subscription Period of Your Plan

<div data-component-type="text"><div>Change the subscription period of your <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium plan</a> or <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio plan</a> as you need to. You can choose to move to a shorter term contract, or alternatively receive the cost benefits of a longer term plan.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="changing-your-subscription-period" level="3">Changing your subscription period</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2019/07/17/d11cfbe5-d051-40c1-92f6-80f86ec4c5d1/1fd79bf6-bf8f-43f3-ac02-a81015c24fdd.png" /> next to the relevant plan. </li>  <li>Click <strong>Change Billing Cycle</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/03/14/63dd1093-6205-40e1-b0f6-0495e47e3fb4/8d61ce05-51d8-4a13-b041-58d47f6c6057.png" alt="A screenshot showing how to change the billing cycle for a Wix Premium plan" /></div></div><div data-component-type="text"><ol>
  <li>Select your new billing cycle.</li>  <li>Click <strong>Continue</strong>.</li>  <li>Review your billing information and click <strong>Confirm</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about changing the subscription period.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What happens if I switch to a shorter plan cycle?</h4><div class="collapsible-content"><div>When you switch to a shorter plan cycle, your new billing cycle will begin on the date when your current cycle ends.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What should I expect if I switch to a longer plan cycle?</h4><div class="collapsible-content"><div>If you switch to a longer plan cycle, the upgrade takes effect immediately. We will credit you for any remaining time on your current plan. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/upgrading-an-existing-premium-plan" target="">how credit is calculated when upgrading your plan</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What are the benefits of choosing a longer plan cycle?</h4><div class="collapsible-content"><div>Choosing a longer plan cycle typically offers cost benefits, which may include lower monthly rates and additional features. For example, our <a data-composite="true" href="https://support.wix.com/en/article/purchasing-a-yearly-premium-plan" target="">yearly plans</a> offer great savings and include a <a data-composite="true" href="https://support.wix.com/en/article/about-your-free-domain-voucher" target="">voucher for a 1-year free domain subscription</a>. </div><div><br /></div><div><a data-composite="true" href="https://manage.wix.com/account/site-selector/?actionUrl=https%3A%2F%2Fmanage.wix.com%2Fstore%2Fplans%3FsiteGuid%3D%7BmetaSiteId%7D%26referralAdditionalInfo%3DHelpCenter&amp;title=Select+a+Site+to+Upgrade&amp;primaryButtonText=Upgrade+Site&amp;referralAdditionalInfo=HelpCenter" target="_blank">Go to the Upgrade page</a> to review the pricing options.</div></div></div></div>

If you purchased a Premium plan or a Studio plan, you can change to a different plan (of the same duration) at any time. For example, if you are currently on a monthly plan, you can change to any othe...

Changing Your Premium or Studio Plan

<div data-component-type="text"><div>If you purchased a <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium plan</a> or a <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio plan</a>, you can change to a different plan (of the same duration) at any time. For example, if you are currently on a monthly plan, you can change to any other plan with a monthly subscription period. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="changing-your-plan" level="3">Changing your plan</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2021/08/04/95755f7e-0156-4132-a455-5fe4fe9fa042/f9c64f3b-1bb0-4d45-8f38-a7db3406c046.png" />next to the relevant plan. </li>  <li>Click <strong>Change Plan</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2021/08/04/07623298-6791-4c5c-b981-207488e6b75f/23adb936-c933-4f38-aa52-8531d82daf3e.png" alt="A screenshot showing the Change Plan option for a Wix Premium subscription." /></div></div><div data-component-type="text"><ol>
  <li>Select the plan you want to change to.</li>  <li>Follow the steps on screen depending on your choice of plan change.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="alternative-instructions" level="3">Alternative instructions</h2></div><div data-component-type="text"><div>There are some exceptions where changing your plan is not possible. Please follow the alternative instructions below if either of the following applies to you: </div></div><div data-component-type="text"><ul>
  <li>You want to change a plan that was transferred from another account.</li>  <li>The <strong>Change Plan</strong> button does not appear for you.</li></ul></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Alternative instructions for changing your plan</h4><div class="collapsible-content"><div>If you are unable to change your plan using the steps above, you can use the following workaround.</div><div><br /></div><div>These steps are complex, so keep this page open in a separate tab for reference. To summarize, you will be cancelling your plan's auto-renewal, duplicating your site, signing up for a new plan (the one you want to change to), then applying your new subscription to your original site. </div><div><br /></div><div><strong>Important: </strong>Canceling your plan's auto-renewal means that your old plan will remain active until the end of the subscription period. If you cancel your plan after your <a data-composite="true" href="https://support.wix.com/en/article/requesting-a-refund-for-a-premium-plan" target="">14-day refund period</a>, both subscriptions will overlap, and you won't receive a credit for the remainder of your old plan. </div><div><br /></div><ol>
  <li>Cancel the plan that you want to change:
    <ol>
      <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>      <li>Click the<strong> More Actions </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2019/07/17/566e9fae-efec-424f-8b15-7c719a92f002/b979ab37-c90c-4d24-813d-2c8f4cee602b.png" /> next to the relevant plan.</li>      <li>Click <strong>Cancel Plan</strong>.</li>      <li>Click<strong> Cancel Now</strong>.</li>      <li>Enter the reason for cancellation and click <strong>Cancel Now</strong>.</li>    </ol>  </li>  <li>Duplicate the site that the plan is assigned to:
    <ol>
      <li>Go to your <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Dashboard&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/home/" target="_blank">site's dashboard</a>.</li>      <li>Click the <strong>Site Actions </strong>drop-down.</li>      <li>Click <strong>Duplicate Site</strong>.</li>      <li>Enter a name for the duplicate site.</li>      <li>Click <strong>Duplicate</strong>. </li>    </ol>  </li>  <li>Reassign the canceled plan to the duplicate site:
    <ol>
      <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>      <li> Select the canceled plan.</li>      <li>Click <strong>Assign to a different site</strong> next to <strong>Assigned to:</strong>.</li>      <li>Click <strong>Assign</strong> next to the duplicate site.</li>    </ol>  </li>  <li>Upgrade the original site to the plan of your choice:
    <ol>
      <li>Go to the <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Dashboard&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/home/" target="_blank">dashboard of the original site</a>.</li>      <li>Click<strong> Upgrade </strong>at the top of the dashboard.</li>      <li>Click <strong>Select</strong> under the plan you want to purchase.</li>      <li>Follow the steps to complete the purchase.</li>    </ol>  </li>  <li>Assign your domain back to your original site:
    <ol>
      <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account.</li>      <li>Click the <strong>Domain Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2021/05/13/abd128ba-5e87-4b66-a880-4d4e9b7cc423/f5925eee-fb3c-4caf-b796-b7f2cadb6d32.png" /> next to the domain you want to reassign.</li>      <li>Click <strong>Assign to a site.</strong></li>      <li>Select the site you wish to assign the domain to (your original site, not the duplicate).</li>      <li>Click <strong>Next</strong>.</li>      <li>Click <strong>Assign</strong>.</li>    </ol>  </li></ol></div></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">FAQs:</div><div class="info-content"><div>Read this article for <a data-composite="true" href="https://support.wix.com/en/article/change-plan-faqs" target="">frequently asked questions about changing your plan</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="video-tutorial" level="3">Video tutorial</h2></div><div data-component-type="video"><div style="text-align:center"><span class="video-overlay" style="width:650px; height:375px">
  </span><iframe src="https://youtu.be/m5aVKZDDWWI" style="width:650px;height:375px;"></iframe></div></div><div data-component-type="line"><hr line-style="thin" /></div>

To ensure that your site remains live at all times, Wix plans are set to renew automatically at the end of the subscription period. If you don't want to continue with your plan, you can turn the auto ...

Turning Off Auto Renewal for a Wix Site Plan

<div data-component-type="text"><div>To ensure that your site remains live at all times, Wix plans are set to renew automatically at the end of the subscription period. If you don't want to continue with your plan, you can turn the auto renewal off. Turning off auto renewal will end your plan when your subscription expires.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Want to change your plan?</div><div class="info-content"><div>If you want to continue to enjoy premium benefits and features, you may be able to change your plan instead. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/changing-your-premium-plan-4954690" target="">changing your plan</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="3">Turning off auto renewal</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click the <strong>More Actions </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2019/07/17/c63b49ba-dc3d-4786-bfb0-e5e0123662bb/fc7d7d24-c125-45a8-b585-b27585013994.png" /> next to the relevant plan.</li>  <li>Click <strong>Cancel Plan</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/03/01/22ef3dba-7d46-42be-82aa-7ce275a1edc0/aa12320f-22f6-415d-b04a-7a651da6a712.png" alt="A screenshot of the Premium Subscriptions section of a Wix account. The dropdown shows the Cancel Plan option." /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Cancel Now</strong>.</li>  <li>Confirm cancellation by clicking <strong>Cancel Now</strong> after providing your feedback.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What happens if I turn off auto-renewal on a plan while it's in the 14 day refund period?</h4><div class="collapsible-content"><div>Studio and Premium plans come with a 14 day refund period for initial upgrades. If you turn auto renewal off within this period, your plan is canceled immediately. To continue until the end of the subscription period, wait until the first 14 days have passed.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I know when the next payment is due on a plan?</h4><div class="collapsible-content"><div>For yearly and multi-year plans, we will attempt to process your renewal payment <strong>14 days before</strong> the plan's expiration date. Wix sends reminder emails starting 30 days before your payment is due. If you do not want your plan to renew, you must turn off auto renewal <strong>before</strong> your next payment date. </div><div><br /></div><div><strong>Tip:</strong> You can see the exact date in the <strong>Next payment due</strong> section of <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Premium Subscriptions</a> in your Wix account.</div></div></div></div>

You can unassign a Premium plan from your site at any time. Unassigned plans can be assigned to another site in your account at any time. You can view your plan in the Unassigned Subscriptions section...

Unassigning a Premium Plan from a Site

<div data-component-type="text"><div>You can unassign a Premium plan from your site at any time. Unassigned plans can be <a data-composite="true" href="https://support.wix.com/en/article/assigning-a-premium-plan-to-a-different-site-in-your-wix-account" target="">assigned to another site in your account</a> at any time. </div></div><div data-component-type="text"><div>You can view your plan in the <strong>Unassigned Subscriptions</strong> section of your Wix account for easy access after you unassign it.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title"></div><div class="info-content"><div>If you reassign a Premium plan, the premium features (e.g. connecting a domain, removal of Wix ads) are removed from the original site. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="unassigning-a-premium-plan" level="3">Unassigning a Premium plan</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2019/05/16/83af50c6-947d-4a85-aae3-b5d1881ed7bc/e540d38f-681d-4fa8-9e1b-d32d7dc7dca0.png" /> next to the relevant plan. </li>  <li>Click <strong>Unassign Plan</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/01/15/1af0178d-d8f1-48a7-80f5-7c1d67d9aaed/8d7ead72-f828-4fd5-95fa-0c5b12362d87.png" alt="A screenshot showing how to unassign a premium plan from a site in the premium subscriptions section of a Wix account." /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Unassign Plan </strong>in the pop-up to confirm.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Already unassigned your Premium plan?</div><div class="info-content"><div>Learn how to <a data-composite="true" href="https://support.wix.com/en/article/assigning-an-unassigned-premium-plan-to-your-site" target="">assign your plan to another site</a>. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about unassigning a plan from your site.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What happens to my domain after I unassign a plan?</h4><div class="collapsible-content"><div>When you unassign a plan from your site, your primary domain and any redirecting domains will be disconnected. Learn how to <a data-composite="true" href="https://support.wix.com/en/article/assigning-a-domain-to-a-site-in-your-wix-account" target="">assign your domain to a site in your Wix account</a>. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What happens to my site data if I unassign a plan?</h4><div class="collapsible-content"><div>Statistics and data related to <a data-composite="true" href="https://support.wix.com/en/article/email-marketing-upgrading-your-email-marketing-plan" target="">email campaigns</a> do not transfer with the email campaigns themselves. In addition, data related to site-specific features (e.g. apps, SEO settings and tracking tools, analytics) does not transfer.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is unassigning a plan the same as canceling it?</h4><div class="collapsible-content"><div>No, unassigning a plan does not cancel it. Your subscription will remain active until you cancel the plan. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/canceling-a-wix-premium-plan" target="">canceling a site plan.</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why can't I unassign my Business Premium plan?</h4><div class="collapsible-content"><div>Some older plans cannot be unassigned (e.g. legacy Business Premium plans). If you have Business Premium plan, you can <a data-composite="true" href="https://support.wix.com/en/article/assigning-a-premium-plan-to-a-different-site-in-your-wix-account" target="">assign it to another site in your Wix account</a> instead. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I assign a Premium plan to a Wix Studio site?</h4><div class="collapsible-content"><div>Assigning a Premium plan to a site created with Wix Studio requires upgrading to a <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Wix Studio plan</a>. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-assigning-a-wix-premium-plan-to-a-wix-studio-site" target="">assigning a Premium plan to a Studio site</a>.</div></div></div></div>

Manage your saved card information and other payment methods from the Payment Methods page on your Wix account. Update your existing card details, add a new card or payment method, or remove a payment...

Managing Your Payment Methods for Wix Services

<div data-component-type="text"><div>Manage your saved card information and other payment methods from the Payment Methods page on your Wix account. </div></div><div data-component-type="text"><div>Update your existing card details, add a new card or payment method, or remove a payment method that you no longer need.   </div></div><div data-component-type="text"><div>The payment methods saved to your account can be used to purchase premium subscriptions such as site upgrade plans, domains and business email. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2020/08/28/97eb295e-e6d7-4f78-bc0c-f8a80b9d2130/0033a754-359a-4fd0-8db1-33a496ea05d7.png" alt="A screenshot of the Payment Methods page in a Wix account." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="adding-a-payment-method" level="3">Adding a Payment Method</h2></div><div data-component-type="text"><div>Add a new payment method to use for your future purchases. You can choose one of your saved payment methods on the checkout page.  </div></div><div data-component-type="heading"><h2 id="" level="4">To add a new payment method:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/account/payment-methods" target="_blank">Go to Payment Methods</a> in your Wix account.</li>  <li>Click <strong>Add a Payment Method</strong>.</li>  <li>Enter your card/payment method details.</li>  <li>Click <strong>Save</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="updating-a-payment-method" level="3">Updating a Payment Method</h2></div><div data-component-type="text"><div>Update an existing payment method being used for existing subscriptions. Any changes you make are automatically applied to the subscriptions connected to your payment method. </div></div><div data-component-type="heading"><h2 id="" level="4">To update a payment method:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/account/payment-methods" target="_blank">Go to Payment Methods</a> in your Wix account.</li>  <li>Click <strong>Actions</strong>.</li>  <li>Click <strong>Update</strong>.</li>  <li>Click <strong>Next</strong>.</li>  <li>Update Your card/payment method details.</li>  <li>Click <strong>Update</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="removing-a-payment-method" level="3">Removing a Payment Method</h2></div><div data-component-type="text"><div>Remove a payment method you no longer use. You can remove a payment method as long as it's not connected to an active subscription.</div></div><div data-component-type="heading"><h2 id="" level="4">To remove a payment method:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/account/payment-methods" target="_blank">Go to Payment Methods</a> in your Wix account.</li>  <li>Click <strong>Actions</strong>.</li>  <li>Click <strong>Remove</strong>. </li>  <li>Click <strong>Remove</strong> to confirm. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Notes:</div><div class="info-content"><ul>
  <li>If you are in Brazil, please note that you cannot add Boleto as a payment method, but you can use it at the checkout.</li>  <li>If you remove a payment method you, or anyone else with billing permissions, can no longer use that payment method for future purchases.</li>  <li>You can choose to <a data-composite="true" href="https://support.wix.com/en/article/using-paypal-to-pay-for-wix-services-684702" target="">pay via PayPal</a> at the checkout. You are brought to the PayPal portal in order to complete your payment.  Once finished, you are brought back to your Wix account.</li></ul></div></div></div>

Wix offers a 14-day, money-back guarantee for new Premium or Studio site plans. If you purchased your site plan within the last 14 days, you're eligible for a full refund. Eligibility for a refundThe ...

Requesting a Refund for a Premium or Studio Plan

<div data-component-type="text"><div>Wix offers a 14-day, money-back guarantee for new <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium</a> or <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio</a> site plans. If you purchased your site plan within the last 14 days, you're eligible for a full refund. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="eligibility-for-a-refund" level="3">Eligibility for a refund</h2></div><div data-component-type="text"><div>The 14-day refund policy only applies to <strong>new</strong> Premium or Studio plans. The refund policy does not apply if:</div></div><div data-component-type="text"><ul>
  <li>You are requesting a refund for a plan renewal.</li>  <li>You are requesting a refund for the upgrade of an existing plan.</li></ul></div><div data-component-type="text"><div>If you do not meet the requirements for the 14-day refund policy, but you believe you still deserve a refund, <a data-composite="true" href="https://www.wix.com/contact" target="_blank">contact us</a> and we'll review your request. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="request-process-for-a-refund" level="3">Request process for a refund</h2></div><div data-component-type="text"><div>Cancel your site plan within the first 14 days of purchasing it to receive a full refund. If you're eligible, the funds are refunded to the same payment method you used to purchase the plan. Please allow up to 20 business days for your refund to appear on your credit card statement.</div></div><div data-component-type="text"><div>After canceling, your site plan is immediately deactivated and you can no longer make use of Wix's premium features (e.g., removing Wix ads or connecting your own domain).</div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
    <div class="call-to-action-wrapper-text" style="font-size: 14px; font-weight: 700; line-height: 18px;">
         Want to cancel your plan?
    </div>
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://manage.wix.com/account/subscriptions" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        Choose plan to cancel
      </a>
  </div>
</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>Wix is not responsible for any bank charges, commissions or overdrafts. The only way to remove these charges is through direct negotiation with your bank.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about refunds for site plans.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Does the 14-day money back period apply for monthly plan subscriptions?</h4><div class="collapsible-content"><div>Our Premium and Studio plans are offered on a yearly or monthly basis. Both types of plans offer a 14-day money back period.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I accidentally purchased the wrong plan. Can I change it?</h4><div class="collapsible-content"><div>Yes, you can change to a different plan or different subscription period. For example, you can change:</div><ul>
  <li>From a Monthly Core plan to Monthly Business plan</li>  <li>From a Monthly Business plan to Yearly Business plan</li></ul><div>If you change to a cheaper plan, you will be credited the difference.</div><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/changing-your-premium-plan-4954690" target="">changing your plan</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I purchased my plan in the last few days, what happens to the payment I made?</h4><div class="collapsible-content"><div>If you cancel your plan within 72 hours of a purchase, it's possible that the transaction will be canceled before the funds have settled. If this is the case, instead of receiving a refund, the original charge(s) will drop away from your account within 20 business days.</div><div><br /></div><div>If you cancel your plan within the first 24 hours, your payment might have been voided and the charges dropped entirely. In this case, the refund does not show in your account.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is it possible to pause or delay the activation of a plan?</h4><div class="collapsible-content"><div>No, your site plan (or upgrade) begins the moment that you purchase it. It is not possible to delay the activation or pause the service. <br />
</div><div><strong>Tip: </strong>If you are not ready for your site to be made public, you can add a <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-creating-a-landing-page-eg-coming-soon-page" target="">Coming Soon (landing page)</a> page and hide the rest of your site.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Does the refund policy apply to domains and business emails?</h4><div class="collapsible-content"><div>No, Wix domain purchases are separate from plan purchases. Domain purchases do not have a 14-day money back guarantee. If you feel that you deserve a refund, <a data-composite="true" href="https://www.wix.com/contact" target="_blank">contact us</a> and we'll review your request.</div><div><strong>Note:</strong> If you no longer wish to keep the domain you purchased, you can cancel your subscription by <a data-composite="true" href="https://support.wix.com/en/article/canceling-a-wix-domain" target="">turning off the auto renewal process</a>. The domain will expire on the next renewal date. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I've canceled my site plan, but it is still active. Why is this? </h4><div class="collapsible-content"><div>In this case, you may have canceled beyond the 14-day money back period. If you've canceled within the first 14 days, the site plan and its benefits are immediately deactivated. <br />
If you cancel after the initial 14-day period, the automatic renewal is turned off and the plan remains active until the expiration date. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What happens to my site when the plan is canceled?</h4><div class="collapsible-content"><div>Once your plan is deactivated (if canceled within the 14-day refund window) or expires (if canceled after the 14-day refund window), your site is not deleted; it simply returns to the free site version. </div><div>The free site version includes up to 500MB of storage, up to 500MB bandwidth and displays Wix ads. Your site URL (e.g. www.mystunningwebsite.com) reverts to the free Wix site URL: <strong>siteprefix.wixsite.com/siteaddress</strong></div></div></div></div>

You can upgrade your existing Premium plan or Studio plan to a plan with more features. You can also change your billing cycle by upgrading to a plan with a longer subscription period, which offers gr...

Upgrading an Existing Plan

<div data-component-type="text"><div>You can upgrade your existing <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium plan</a> or <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio plan</a> to a plan with more features. You can also change your billing cycle by upgrading to a plan with a longer subscription period, which offers great savings over a monthly plan.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="upgrading-your-plan" level="3">Upgrading your plan</h2></div><div data-component-type="text"><div>You can upgrade your plan at any time. The upgrade takes effect immediately when you change your plan or billing cycle. If you upgrade before your next renewal date, you will receive a credit for the remaining time on your current plan. See the section below for more information on how this credit works.</div></div><div data-component-type="heading"><h2 id="" level="4">To upgrade your plan:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/28/96c47964-91f2-4fc2-a3b9-869eb342b57a/ac38f09f-0dca-459b-9133-d47d229f7f02.png" /> next to the plan you want to upgrade. </li>  <li>Click <strong>Upgrade plan</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/04/24/ac8e2bc2-a58f-4170-864f-d021b31447a9/00ad29dd-1a8e-420b-9fc1-2889cc3ffda3.png" alt="A screenshot showing the Upgrade plan button on the Premium Subscriptions page of a Wix account." /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Select</strong> under the new plan you wish to purchase.</li>  <li>Choose the subscription period and click <strong>Continue to Checkout</strong>.</li>  <li>Enter your payment details and click <strong>Submit</strong> <strong>Purchase</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="credit-from-your-current-plan" level="3">Credit from your current plan</h2></div><div data-component-type="text"><div>Any remaining credit from your current plan is deducted from the price of your new upgrade during the purchase process. This credit is deducted after any discounts from a coupon or seasonal sale are applied.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">See how credit calculation works</h4><div class="collapsible-content"><div>Credit is worked out by the full price of your current plan, divided by the number of days in the subscription period, multiplied by the number of days left in your subscription period. </div><div>For example: </div><ul>
  <li>For a yearly plan at the cost of $276 with 10 days left, the calculation will be: <br />
$276 ÷ 365 days = $0.76/day</li>  <li>This figure is then multiplied by the remaining days in the subscription period: <br />
$0.76 x 10 = $7.60 credit remaining</li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about upgrading your plan.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I change to a shorter billing cycle when upgrading? </h4><div class="collapsible-content"><div>No, you can’t change your plan to a shorter billing cycle when upgrading (e.g. moving from a yearly subscription to a monthly subscription when upgrading to a new plan). </div><div><br /></div><div>If you would like to change your billing cycle and keep your current plan, you can <a data-composite="true" href="https://support.wix.com/en/article/changing-the-subscription-period-of-your-premium-plan" target="">change the subscription period of your plan</a>. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do I get a new voucher when I upgrade (e.g. 1 year free domain)?</h4><div class="collapsible-content"><div>When a voucher is offered with a Premium or Studio plan, you will only receive vouchers that have not previously been issued to you for your site.</div><div><br /></div><div>For example, most plans come with a 1 year free domain voucher. Domain vouchers are only included with the first time purchase of a plan, and are not included when you renew or upgrade an existing plan.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I change to a lower tier plan?</h4><div class="collapsible-content"><div>Yes, the option to change plan is available for most subscriptions. You can change to a different plan of the same duration (for example: monthly, yearly etc.) at any time. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/changing-your-premium-plan-4954690" target="">changing your plan</a>.</div></div></div></div>

If you are unable to find your country in the drop-down menu when upgrading your site, it is possible that your country is listed as a region of another country. 
 For example: If you are trying to se...

Unable to Find Your Country When Upgrading

<div data-component-type="text"><div>If you are unable to find your country in the drop-down menu when upgrading your site, it is possible that your country is listed as a region of another country. </div></div><div data-component-type="text"><p>
 <strong>For example:</strong> If you are trying to select Curaçao when upgrading your site, you must first select the Netherlands as the country, and then select Curaçao as the state.
</p></div><div data-component-type="text"><div>If you are still unable to find your country, please <a data-composite="true" href="http://www.wix.com/contact" target="_blank">contact us</a> and we will be happy to assist you.</div></div>

From April, 2024, Wix no longer accepts SEPA as a payment method for first-time purchases.The Single Euro Payments Area (SEPA) is a European Union direct debit payment method. It simplifies bank trans...

About SEPA Payments for Wix Services

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title"></div><div class="info-content"><div>From April, 2024, Wix no longer accepts SEPA as a payment method for first-time purchases.</div></div></div></div><div data-component-type="text"><div>The Single Euro Payments Area (SEPA) is a European Union direct debit payment method. It simplifies bank transfers in Euro. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="paying-for-wix-services-using-sepa" level="3">Paying for Wix services using SEPA</h2></div><div data-component-type="text"><div>If you have SEPA as a saved payment method in your Wix account, you see an option to pay using SEPA in the checkout. </div></div><div data-component-type="text"><div>Once you've completed your purchase, you do not receive any further notifications or emails until the product has been activated in your Wix account.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>For Wix purchases that use SEPA as payment method, it can take up to 7 business days for us to receive the confirmation from your bank. Only after we've received confirmation will you see the purchased product in your Wix account.</li>  <li>Not all products are available for SEPA payments.</li></ul></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2024/04/15/57cf4902-00ab-43c8-a3d2-e490bc018350/cd10751f-d621-4256-b416-a19c36755bc8.png" alt="a saved SEPA payment method in a Wix account," /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="purchasing-domains-using-sepa" level="3">Purchasing domains using SEPA</h2></div><div data-component-type="text"><div>If you have SEPA as a saved payment method in your Wix account, you can purchase or renew domains in Wix using SEPA. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/purchasing-a-domain-from-wix-3133977" target="">purchasing domains</a>.</div></div><div data-component-type="text"><div>If the domain is unavailable once the payment is approved, we automatically refund your payment. This may take up to 20 business days.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="reasons-for-a-declined-sepa-payment" level="3">Reasons for a declined SEPA payment</h2></div><div data-component-type="text"><div>Your SEPA payment may be declined for one of the following reasons:</div></div><div data-component-type="text"><ul>
  <li>Your bank account is not located in one of the eligible countries</li>  <li>Your bank account is not SEPA enabled</li>  <li>There were not enough funds in your bank account</li>  <li>The payment was not in Euros</li>  <li>The IBAN number was entered incorrectly</li>  <li>There were more than 2 SEPA payments pending in your Wix account</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="canceling-a-sepa-payment" level="3">Canceling a SEPA payment</h2></div><div data-component-type="text"><div>If you have upgraded your site to a <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium</a> or <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio</a> site plan using SEPA, then the initial status of your new plan is <strong>Pending Payment</strong>. Once the payment is approved (it may take up to 7 business days), then the status of your plan changes to <strong>Paid</strong>.</div></div><div data-component-type="text"><div>Once your plan is paid, you enter the 14-day money back guarantee period. You can <a data-composite="true" href="https://support.wix.com/en/billing/premium-plans/kb/canceling-a-wix-premium-plan" target="">cancel your plan</a> within the 14-day period to receive a full refund.</div></div><div data-component-type="text"><div>If your payment status is <strong>Pending Payment</strong> for a site plan, you can <a data-composite="true" href="https://support.wix.com/en/billing/premium-plans/kb/canceling-a-wix-premium-plan" target="">cancel your plan</a> before entering the 14-day period. This will cancel the payment and you will not be charged by Wix.</div></div><div data-component-type="heading"><h2 id="" level="4">To check the status of your plan:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/account/billing-history?referralAdditionalInfo=my-sites" target="_blank">Go to Billing History</a> in your Wix account.</li>  <li>Check the status of the plan in the <strong>Status</strong> column.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>You cannot cancel a SEPA payment for a domain.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about SEPA payments for Wix services.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Are plans purchased with SEPA covered by Wix's 14-day money back guarantee? </h4><div class="collapsible-content"><div>Yes. Premium or Studio plan purchases made with SEPA are covered by our 14-day money back guarantee. The guarantee is for initial purchases only and does not apply to renewals or upgrades of sites that have already been upgraded.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How long before I see a Premium or Studio plan in my Wix account following a SEPA payment?</h4><div class="collapsible-content"><div>After making a SEPA payment for a Premium or Studio plan, it can take up to 7 business days for the plan to appear in your Wix account. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I purchased a Premium or Studio plan using SEPA but I don't see my vouchers. Where can I find them?</h4><div class="collapsible-content"><div>Your vouchers will only become valid once your plan is active in your account. This can take up to 7 business days from the moment you've completed the SEPA payment.<br />
When available, you can find your vouchers in your <a data-composite="true" href="https://manage.wix.com/account/vouchers?referralAdditionalInfo=%7Btheir" target="_blank">Vouchers page</a>.</div></div></div></div>

From April, 2024, Wix no longer accepts SEPA as a payment method for first-time purchases.When purchasing premium services using SEPA, Wix needs to receive confirmation of the payment before the servi...

Can't See Premium Services Purchased Using SEPA in Your Wix Account

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title"></div><div class="info-content"><div>From April, 2024, Wix no longer accepts SEPA as a payment method for first-time purchases.</div></div></div></div><div data-component-type="text"><div>When purchasing premium services using SEPA, Wix needs to receive confirmation of the payment before the service becomes active.</div><div><strong>This may take up to 7 business days.</strong></div></div><div data-component-type="text"><div><strong>Notes:</strong></div><ul>
  <li>You receive an email notification at the time of purchase, followed by a second email notification when the payment is confirmed.</li>  <li>Any applicable vouchers are only available following the activation of your Premium or Studio plan.</li></ul></div>

To prevent disruption to your service, all Premium plans and Studio plans renew automatically at the end of the subscription period. Depending on the billing cycle you have chosen, your plan will rene...

Renewing Your Premium or Studio Plan

<div data-component-type="text"><div>To prevent disruption to your service, all <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium plans</a> and <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio plans</a> renew automatically at the end of the subscription period. Depending on the billing cycle you have chosen, your plan will renew on a monthly or yearly basis. </div></div><div data-component-type="text"><div><strong>Monthly plans:</strong> You are charged monthly on your plan's expiration date. You will not receive an email notification before your subscription renews. Learn how to <a data-composite="true" href="https://support.wix.com/en/article/checking-your-upcoming-renewals-for-premium-plans" target="">check your upcoming renewals in your Wix account</a>.</div></div><div data-component-type="text"><div><strong>Yearly and multi-year plans:</strong> You are charged the full amount for your yearly or multi-year subscription 14 days prior to the plan's expiration date. You will receive email notifications starting 30 days before your next payment date to let you know that we'll be processing your renewal payment.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>You can see the exact date your renewal payment will be processed in the <strong>Next payment due</strong> section of <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Premium Subscriptions</a> in your Wix account.</div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>Other premium subscriptions (for example a domain subscription or business email) are separate subscriptions to your upgrade plan and will renew separately. In some cases, we may charge you for multiple subscriptions in one payment. Learn <a data-composite="true" href="https://support.wix.com/en/article/understanding-how-wix-processes-payments-for-our-services" target="">how Wix processes payments for our services</a>.</div></div></div></div>

To make sure your site remains live at all times, Premium plans and Studio plans renew automatically at the end of your subscription period. You can check the date and amount of your upcoming renewals...

Checking Your Upcoming Renewals for Premium or Studio Plans

<div data-component-type="text"><div>To make sure your site remains live at all times, <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium plans</a> and <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio plans</a> renew automatically at the end of your subscription period. You can check the date and amount of your upcoming renewals at any time.</div></div><div data-component-type="heading"><h2 id="" level="3">To check your upcoming renewals:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>View renewal information in the <strong>Next payment due</strong> column.</li>  <li>Click <strong>View payment details</strong> to see the specifics of your next payment, including the amount due.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2024/03/15/f01fb6b9-d5ab-414d-8d42-2e0944bd9fdb/1bf33416-0479-4217-8d5a-f38ede70a28a.png" alt="A screenshot of the Premium Subscriptions page showing the Next Payment Date highlighted." /></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Renewal date vs. expiration date:</div><div class="info-content"><div>The <strong>Next payment due</strong> column shows the renewal date. This date may differ slightly from the expiration date. Hover over the <strong>Info</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2018/10/31/7ab26b84-05d5-44a9-8285-cbae89cd7dda.png" /> to learn more. If the auto renew has been turned off, the expiration date of your plan will display. </div></div></div></div>

Promotions offered by Wix (e.g. the Wix promo code) are valid for the first month/year of service (depending on the plan purchased). Promotions cannot be used to renew an existing Premium plan.Tip:It ...

Using Wix Promotions for Premium Plan Renewals

<div data-component-type="text"><div>Promotions offered by Wix (e.g. the <a data-composite="true" href="https://www.wix.com/promo-code/coupons" target="_blank">Wix promo code</a>) are valid for the <strong>first</strong> month/year of service (depending on the plan purchased). Promotions cannot be used to renew an existing Premium plan.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>It is possible to <a data-composite="true" href="https://support.wix.com/en/article/upgrading-an-existing-premium-plan" target="">upgrade an existing Premium plan</a> using a promotional coupon.</div></div></div></div><div data-component-type="text"><div>In addition, the discounted price is valid for the first year/month <strong>ONLY</strong>. All subsequent renewals are charged at the original price of the plan (without the discount).</div></div>

To simplify the billing process for you, we offer yearly and monthly subscriptions, which are billed automatically on a monthly, yearly, or multi-year basis depending on your billing cycle. If you hav...

Automatic Payment Taken from Your Credit Card

<div data-component-type="text"><div>To simplify the billing process for you, we offer yearly and monthly subscriptions, which are billed automatically on a monthly, yearly, or multi-year basis depending on your billing cycle. </div></div><div data-component-type="text"><div>If you have noticed an automatic payment charged to your card, it is likely for the renewal of one of your subscriptions (for example, a site plan, domain, Google Workspace mailbox or app upgrade).</div></div><div data-component-type="text"><div>You can check your current subscriptions in the <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Premium Subscriptions</a> section of your Wix account, and you can view invoices for payments made to Wix on the <a data-composite="true" href="https://www.wix.com/account/billing-history?referralAdditionalInfo=account-manager" target="_blank">Billing History</a> page. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/managing-invoices-paid-for-wix-services" target="">viewing your invoices</a>.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>If you are still unsure what the payment was for, please <a data-composite="true" href="http://www.wix.com/contact" target="_blank">contact us</a> and we will assist you further.</div></div></div></div>

Address Verification Service (AVS) is a way for credit card companies recognise and verify details of the card holder. If the zip code/address of the card holder does not match the address/zip code th...

AVS Rejection When Upgrading

<div data-component-type="text"><div>Address Verification Service (AVS) is a way for credit card companies recognise and verify details of the card holder. If the zip code/address of the card holder does not match the address/zip code that the card holder supplied, the transaction is rejected. </div></div><div data-component-type="text"><div>In that case, we recommend that you check the details with your credit card company. </div></div>

Possible reasons why you might be asked to upgrade when you've already purchased a Premium or Studio site plan include:
  You have more than one site: Premium or Studio plans are for one site only. Yo...

Asked to Upgrade When You Already Have a Site Plan

<div data-component-type="text"><div>Possible reasons why you might be asked to upgrade when you've already purchased a Premium or Studio site plan include:</div></div><div data-component-type="text"><ul>
  <li><strong>You have more than one site:</strong> Premium or Studio plans are for one site only. You are welcome to have more than one site in your account, however, each site needs to have its own site plan to access premium Wix features, such as connecting a domain or accepting payments.<br />
<br />
</li>  <li><strong>You are signed in to the wrong account:</strong> Make sure you are signed in to the account which contains your site plan. If you are having trouble finding your account, you can use our <a data-composite="true" href="https://users.wix.com/account-recovery/" target="_blank">account recovery tool</a>. <br />
<br />
</li>  <li><strong>You are trying to use a service not covered by your site plan:</strong> Wix offers a range of <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium</a> or <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio</a> site plans. Make sure that you choose a plan that includes all the services that you wish to offer. If you want to take payments on your site, for example, you must upgrade to a <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">plan that allows you to accept payments</a>. </li></ul></div>

You can reactivate a canceled site plan before the subscription ends by turning the auto renew back on. If the subscription has already ended, you can simply purchase a new plan.To reactivate your Pre...

Reactivating a Canceled Premium or Studio Site Plan

<div data-component-type="text"><div>You can reactivate a canceled site plan <strong>before</strong> the subscription ends by turning the auto renew back on. If the subscription has already ended, you can simply purchase a new plan.</div></div><div data-component-type="heading"><h2 id="" level="3">To reactivate your Premium or Studio plan:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click <strong>Turn Auto Renew On</strong> under the relevant subscription.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2024/06/07/22d85fc6-f13a-4891-a2db-56b25e82ed7b/1859bb44-c8c2-45d2-b00f-7e92a15b29f8.png" alt="reactivating a plan be turning auto-renew back on," /></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Site plans canceled during the <a data-composite="true" href="https://support.wix.com/en/article/requesting-a-refund-for-a-premium-plan" target="">14-day money back period</a> are canceled immediately. This means that they cannot be reactivated by turning the auto renew back on. You can go ahead and upgrade the site again to purchase a new plan.</div></div></div></div>

You can cancel your Premium plan or Studio plan at any time. Both plans come with a 14-day money back period guarantee. If you cancel after 14 days, the plan remains active until the end of the billin...

Canceling a Wix Premium or Studio Plan

<div data-component-type="text"><div>You can cancel your Premium plan or Studio plan at any time. Both plans come with a <a data-composite="true" href="https://support.wix.com/en/article/requesting-a-refund-for-a-premium-plan" target="">14-day money back period</a> guarantee. If you cancel after 14 days, the plan remains active until the end of the billing cycle (yearly or monthly). The plan remains active until the expiration date.</div></div><div data-component-type="text"><div>After canceling, you can still change your mind any time before the expiration date by turning the auto-renewal back on. See information on payment dates in your <a data-composite="true" href="https://www.wix.com/account/billing-history?referralAdditionalInfo=account-manager" target="_blank">Billing History</a> page. You can view the expiration date from your <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Premium Subscriptions</a> page.</div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
    <div class="call-to-action-wrapper-text" style="font-size: 14px; font-weight: 700; line-height: 18px;">
        Click to cancel your plan now
    </div>
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://premium.wix.com/wix/api/PaymentConsole" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        Choose plan to cancel
      </a>
  </div>
</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">If I cancel my plan, can my site still be viewed online?</h4><div class="collapsible-content"><div>If you cancel your plan, your site is still active and can be viewed online. You must either <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-unpublishing-your-site" target="">unpublish your site</a> or <a data-composite="true" href="https://support.wix.com/en/article/preventing-search-engines-from-indexing-your-site" target="">hide your site from search results</a> if you no longer want it to be live on the internet.</div><div><br /></div><div>After canceling, your site address reverts to the free Wix URL (siteprefix.wixsite.com/siteaddress) and Wix ads appear on your site. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What happens to other services, such as a domain or business email, that I have purchased?</h4><div class="collapsible-content"><div>If you purchased other services through Wix (such as a domain or business email) and no longer want them, you must turn off the auto-renew feature for these services separately.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I unassign a plan instead of canceling it?</h4><div class="collapsible-content"><div>You can unassign a plan from your site and assign it to another site in your account. <a data-composite="true" href="https://support.wix.com/en/article/unassigning-a-premium-plan-from-a-site" target="">Unassigning a plan</a> does not cancel the plan.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Will I lose my site content if I cancel my plan?</h4><div class="collapsible-content"><div>No, canceling your plan does not delete your site content. Your site will revert to the free Wix URL and display Wix ads, but all your content will remain intact.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="before-you-cancel-you-may-want-to-try" level="3">Before you cancel, you may want to try:</h2></div><div data-component-type="text"><div>Are you sure you want to cancel? You may be interested in other options for optimizing your site, instead of canceling your plan.</div></div><div data-component-type="heading"><h2 id="switching-to-a-monthly-billing-cycle" level="4">Switching to a monthly billing cycle</h2></div><div data-component-type="text"><div>Switch from a yearly to a monthly billing cycle to make payments more manageable. While our longer-term plans offer great savings, with a monthly plan you don't have to commit to a long-term subscription. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/changing-the-subscription-period-of-your-premium-plan" target="">changing the subscription period of your plan</a>.</div></div><div data-component-type="heading"><h2 id="getting-help-building-your-wix-site" level="4">Getting help building your Wix site</h2></div><div data-component-type="text"><div>Get help to make it easier for you to create and maintain your site content. Hire a Wix Partner in the Wix Marketplace to build any kind of site for you using Wix. There are hundreds of talented designers available. Go ahead and <a data-composite="true" href="https://www.wix.com/marketplace" target="_blank">find the right professional for your site</a>.</div></div><div data-component-type="heading"><h2 id="improving-your-sites-visibility-on-google" level="4">Improving your site's visibility on Google</h2></div><div data-component-type="text"><div>Not seeing your site on Google? Use the <a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/seo-tools/seo-setup/dashboard?referralInfo=KB-288b6a80-9751-46b7-9e35-57b681c53c6c&amp;title=Select%20a%20Site&amp;buttonText=Go+to+SEO+Checklist" target="_blank">Wix SEO Checklist</a> to get found more easily on Google. We help you pick your keywords, create a personalized plan, and get your site ranked. We also offer a variety of marketing tools to help bring more traffic to your site, such as <a data-composite="true" href="https://support.wix.com/en/article/planning-your-email-campaigns" target="">Wix Email Marketing</a> and <a data-composite="true" href="https://support.wix.com/en/article/about-marketing-integrations" target="_blank">Marketing Integrations</a>. </div></div><div data-component-type="heading"><h2 id="transferring-your-plan-or-site-to-another-account" level="4">Transferring your plan or site to another account</h2></div><div data-component-type="text"><div>Want to use your plan for a different site? You can <a data-composite="true" href="https://support.wix.com/en/article/assigning-a-premium-plan-to-a-different-site-in-your-wix-account" target="">assign your plan to another site</a> in your Wix account, or <a data-composite="true" href="https://support.wix.com/en/article/transferring-a-premium-site-to-another-wix-account" target="">transfer your site ownership</a> (including your site plan and other services) to a different Wix account.</div></div><div data-component-type="heading"><h2 id="switching-to-another-plan" level="4">Switching to another plan</h2></div><div data-component-type="text"><div>Wix has a range of plans to suit every level of need and budget. Wix offers you flexibility by allowing you to change your plan at any time. You can <a data-composite="true" href="https://support.wix.com/en/article/changing-your-premium-plan-4954690" target="">switch from one yearly plan to another</a>, including switching to a plan with fewer features. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">choosing a Premium plan</a> or a <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio plan</a>. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="canceling-your-plan" level="3">Canceling your plan</h2></div><div data-component-type="text"><div>Still want to cancel? We're sorry to see you go. Please read through the following important information before you go ahead.</div></div><div data-component-type="text"><ul>
  <li><strong>Free site status:</strong> If you cancel your site plan, it remains active until the end of the subscription period. After that, your site address reverts to the free Wix URL (siteprefix.wixsite.com/siteaddress) and Wix ads appear on your site. </li>  <li><strong>Renewal date: </strong>To make sure that your site never experiences any downtime, your site plan may renew up to 14 days before the original purchase date. Canceling your plan turns off this auto-renewal.</li>  <li><strong>Refund period:</strong> Site plans come with a 14-day money-back guarantee for first time purchases. If you cancel during the first 14 days, your plan ends immediately and you are fully refunded (within the next 20 business days).<br />
<strong>Note:</strong> If you want to keep your plan active until the end of the subscription period (i.e. turn off the auto-renew process) you must wait until the first 14 days are over before canceling.</li>  <li><strong>Other subscriptions: </strong>Canceling your site plan does not cancel any domain, business email, or app subscriptions that you have in your Wix account. You must cancel those separately.</li>  <li><strong>Deleting a site: </strong>Canceling a site plan does not delete the site that it's assigned to. If you want to delete your site, first cancel your plan (or unassign it) and then <a data-composite="true" href="https://support.wix.com/en/article/moving-a-site-to-trash" target="_blank">delete your site</a>.</li></ul></div><div data-component-type="heading"><h2 id="" level="4">To cancel your site plan: </h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2021/06/15/255696ec-8f69-4fed-91aa-eb8afcdff969/73fa9c7f-59d2-4416-a733-eaa4cff1f7ce.png" /> next to the relevant plan.</li>  <li>Click <strong>Cancel Plan</strong>.</li>  <li>Click <strong>Cancel Now</strong> to confirm.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div>This does not cancel your plan immediately. Your plan will remain active until the end of the current subscription period. At that time, the plan will not renew. </div></div></div></div>

If your Premium or Studio site plan renewal payment failed due to payment issues, please update your payment details and we will attempt the charge again.If your site plan was already canceled due to ...

Repurchasing a Site Plan Canceled Due to Payment Issues

<div data-component-type="text"><div>If your <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium</a> or <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio</a> site plan renewal payment failed due to payment issues, please <a data-composite="true" href="https://support.wix.com/en/article/updating-payment-details-if-renewal-payment-failed-or-is-declined" target="">update your payment details</a> and we will attempt the charge again.</div></div><div data-component-type="text"><div>If your site plan was already<strong> canceled</strong> due to payment issues, you can simply purchase a new plan by <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="_blank">upgrading the site</a> again.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Unable to repurchase:</div><div class="info-content"><div>If you are having trouble repurchasing a site plan after cancellation, <a data-composite="true" href="https://support.wix.com/en/article/unassigning-a-premium-plan-from-a-site" target="">unassign the canceled plan from your site</a> and try to upgrade again.</div></div></div></div>

From November 29th, 2024, Wix no longer accepts Sofort as a payment method for purchases. If you have used Sofort to purchase a plan in the past, your plan renewal payment will be processed using SEPA...

Using Sofort to Purchase a Plan

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title"></div><div class="info-content"><div>From November 29th, 2024, Wix no longer accepts Sofort as a payment method for purchases. If you have used Sofort to purchase a plan in the past, your plan renewal payment will be processed using <a data-composite="true" href="https://support.wix.com/en/article/about-sepa-payments-for-wix-services" target="">SEPA</a>. </div></div></div></div><div data-component-type="text"><div>Sofort lets you make one-time euro payments with instant and secure bank transfers. Since Sofort can only be used for one-time payments, Wix saves your IBAN and bank details and processes all renewal payments using <a data-composite="true" href="https://support.wix.com/en/article/about-sepa-payments-for-wix-services" target="">SEPA</a>. </div></div><div data-component-type="text"><div>If you have used Sofort to purchase a plan in the past, your bank information will be used to automatically renew your plan. You can also choose to update your payment information if you would prefer to use a credit card, or PayPal if that option is available in your region. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="updating-your-payment-information" level="3">Updating your payment information</h2></div><div data-component-type="text"><div>You can add a debit or credit card to your Wix account at any time for future renewal payments.</div></div><div data-component-type="heading"><h2 id="" level="4">To update your payment information:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8696077d-830a-4b1e-bd86-9df98f89994a/2019/07/17/d11cfbe5-d051-40c1-92f6-80f86ec4c5d1/1fd79bf6-bf8f-43f3-ac02-a81015c24fdd.png" /> next to the relevant subscription. </li>  <li>Click <strong>Update Payment Method</strong>. </li>  <li>Click <strong>Use another payment method</strong> and enter your card details.<br />
<strong>Note: </strong>If you already have your card information saved, you can select the card from the list. </li>  <li>Click <strong>Update</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about Sofort payments.  </div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Do I need to update my payment information if I purchased my Premium or Studio plan using Sofort?</h4><div class="collapsible-content"><div>No, if you purchased a plan using Sofort it will automatically renew using SEPA as the payment method. </div><div><br /></div><div>After using Sofort to purchase your plan, Wix saves your IBAN and bank details to process your future subscription renewals. In the event of a failed payment, this allows payments to be reattempted, protecting your site from an interruption in service. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I use a different bank account for future renewals?</h4><div class="collapsible-content"><div>If you have the bank details already saved as a SEPA payment method in your Wix account, you can update your payment information to that account. </div><div><br /></div><div>Wix no longer accepts SEPA as a payment method for first-time purchases, so it is not possible to add a new bank account to your Wix account. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Are plans purchased with Sofort covered by Wix's 14-day money back guarantee?</h4><div class="collapsible-content"><div>Yes. If you purchased a plan using Sofort before November 29th, 2024, you can still avail of the 14 day money-back guaranteed trial period for Premium or Studio plans. </div></div></div></div>

Important:This feature is not yet available in all regions.Purchase a Premium plan or Studio plan to gain benefits such as the ability to connect a customized domain to your site, remove Wix ads, crea...

Using PayPal to Purchase a Premium or Studio Plan

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>This feature is not yet available in all regions.</div></div></div></div><div data-component-type="text"><div>Purchase a <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium plan</a> or <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio plan</a> to gain benefits such as the ability to connect a customized domain to your site, remove Wix ads, create and connect a personalized business email, and to receive additional storage. </div></div><div data-component-type="text"><div>You can purchase a plan using <a data-composite="true" href="https://www.paypal.com/" target="">PayPal</a>, an online payment system that adds an extra layer of security to your online transactions. It enables you to securely pay for products and services, send money, and accept payments. To use PayPal, select the PayPal option at the checkout and complete your purchase on the PayPal website.</div></div><div data-component-type="heading"><h2 id="" level="3">To use PayPal to purchase a plan:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="_blank">Go to the Upgrade page</a>.<br />
<strong>Note:</strong> If you have multiple sites, select the site you want to upgrade.</li>  <li>Click <strong>Select</strong> under the plan you want to purchase.</li>  <li>Choose your subscription cycle and click <strong>Select</strong>.</li>  <li>Click <strong>Buy Now</strong>.</li>  <li>Select <strong>PayPal</strong> from the list of options in the Wix checkout.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2021/12/20/f323a6f7-ceca-44ed-8226-335b5ad9a22b/319ccf53-a331-4924-9e9e-bd5174ded0fc.png" alt="A screenshot showing PayPal as the selected payment method when purchasing a Wix upgrade plan." /></div></div><div data-component-type="text"><ol>
  <li>Fill in your invoice details in the form below the PayPal option, then click <strong>Continue to PayPal.</strong> This brings you to the PayPal website to log into your PayPal account. <br />
<strong>Note: </strong>If you do not have a PayPal account, you can choose to set one up at this point. </li>  <li>In your PayPal account, choose a card to pay with, then click <strong>Agree and Pay Now</strong>. <br />
<strong>Note:</strong> You will then be brought back to your Wix account and a message will appear confirming your payment.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important</div><div class="info-content"><ul>
  <li>You cannot update your PayPal account preferences from the Wix checkout. You must go to PayPal to update your PayPal preferences - e.g., to choose a different preferred payment method.</li>  <li>If you have a declined charge on a subscription that you originally paid for with PayPal, you must use the card payment option within your account to pay the amount due.</li></ul></div></div></div>

Possible reasons why you may receive an email from Wix requesting payment after you canceled your Premium or Studio site plan are:
  Your plan was canceled too late: The renewal date for a yearly Prem...

Receiving an Email Requesting Payment After Canceling a Site Plan

<div data-component-type="text"><div>Possible reasons why you may receive an email from Wix requesting payment after you canceled your Premium or Studio site plan are:</div></div><div data-component-type="text"><ul>
  <li><strong>Your plan was canceled too late:</strong> The renewal date for a yearly Premium or Studio plan is 14 days before the anniversary of the original purchase date. If you did not cancel in time, your plan may have been renewed for another year.<br />
<strong>Tip</strong>: You can find upcoming renewals in the <strong>Next payment due</strong> column of your <a data-composite="true" href="https://manage.wix.com/account/subscriptions" target="_blank">Premium Subscriptions</a> page.<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2024/06/12/ac67088d-0ea9-4b92-bd54-14eb17004e5e/66c080f3-4eef-4af1-bafd-d68ea663f05d.png" /></li>  <li><strong>You have an outstanding invoice: </strong>It's possible that one of your previous payments was declined and therefore you still owe money on an older invoice.</li></ul></div><div data-component-type="text"><div>If your plan was successfully canceled and you still receive emails regarding payment, <a data-composite="true" href="https://www.wix.com/contact" target="_blank">contact us</a> so we can resolve the issue. </div></div>

If you have a premium app subscription, you can choose to either upgrade or cancel your plan. You cannot downgrade to a lower-tier plan. If you choose to cancel, your premium app subscription will rem...

Changing a Premium App Subscription

<div data-component-type="text"><div>If you have a premium app subscription, you can choose to either upgrade or cancel your plan. You cannot downgrade to a lower-tier plan. </div></div><div data-component-type="text"><div>If you choose to cancel, your premium app subscription will remain active until the end of your current billing cycle, and auto-renewal will be turned off.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="changing-an-app-subscription" level="3">Changing an app subscription</h2></div><div data-component-type="text"><div>Choose the right subscription for your business needs for each app installed on your site. </div></div><div data-component-type="heading"><h2 id="" level="4">To change an app subscription:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Apps&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/manage-installed-apps/" target="_blank">Go to Manage Apps</a> in your site's dashboard.</li>  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2021/08/04/95755f7e-0156-4132-a455-5fe4fe9fa042/f9c64f3b-1bb0-4d45-8f38-a7db3406c046.png" /> next to the relevant app. </li>  <li>Click <strong>Change pricing plan</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8bfd4238-b80c-4a51-9f46-b907c2acff01/2023/01/12/6cc013fd-ee42-46ae-b517-ac691399c76b/fca57cea-a4ea-4672-ad28-c8701957eacb.png" alt="Image of Manage Apps page with Change pricing plan highlighted." /></div></div><div data-component-type="text"><ol>
  <li>Select the plan you want to change to.</li>  <li>Click <strong>Change Plan</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about changing a premium app subscription.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How does Wix calculate the extension of my subscription?</h4><div class="collapsible-content"><div>To determine how many days to add to your new subscription, the following calculation is automatically performed: </div><div>Extension = (Balance / New Daily Plan Price) - Days Left</div><div><br /></div><div><strong>What do these terms mean?</strong></div><ul>
  <li><strong>Balance: </strong>Days Left x Old Daily Plan Price.</li>  <li><strong>New Daily Plan Price: </strong>The price of the new plan divided by the total number of days (i.e. 365).</li>  <li><strong>Days Left: </strong>The number of days left of your original plan. </li>  <li><strong>Old Daily Plan Price: </strong>The price of the original plan divided by the total number of days (i.e. 365).</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is the change in price immediate or do I have to wait until my subscription renews?</h4><div class="collapsible-content"><div>Yes, the change in the price is immediate.</div></div></div></div>

Wix partners with TechSoup to offer a discount on purchasing a Wix Premium plan for charities or non-profit organizations that are TechSoup members.The promotion includes a 70% discounted rate for a 2...

Premium Plan Discount for Charities or Non-Profit Organizations

<div data-component-type="text"><div>Wix partners with <a data-composite="true" href="https://www.techsoup.org/products/wix-unlimited-premium-plan--2-year-subscription-%E2%80%93-access-to-discounted-rates--G-51063--" target="_blank">TechSoup</a> to offer a discount on purchasing a Wix Premium plan for charities or non-profit organizations that are TechSoup members.</div></div><div data-component-type="text"><div>The promotion includes a 70% discounted rate for a 2-year Wix Premium plan to create and host one website. The subscription also includes a free, 1-year <a data-composite="true" href="https://support.wix.com/en/article/about-your-free-domain-voucher" target="">domain registration voucher</a>.</div><div><br /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="about-the-wixtechsoup-offer" level="3">About the Wix/TechSoup offer</h2></div><div data-component-type="text"><div>The 70% discounted rate applies to 2-year Premium plan subscriptions. Organizations can request 1 coupon code every 2 years. If you would like to extend the discount, please visit <a data-composite="true" href="https://www.techsoup.org/wix" target="_blank">TechSoup.org</a>.</div></div><div data-component-type="text"><div>If you do not <a data-composite="true" href="https://support.wix.com/en/article/turning-off-the-auto-renewal-for-a-wix-premium-plan" target="">cancel your subscription</a> or request a new offer before the end of the second year, you will be automatically billed by Wix for an additional two years of service at the <a data-composite="true" href="https://www.wix.com/upgrade/website" target="_blank">standard rate</a>.  </div></div><div data-component-type="text"><div>The promotion also includes a free 1-year <a data-composite="true" href="https://support.wix.com/en/article/about-domains" target="">domain registration</a> voucher. If you do not cancel the domain before its renewal date, you will be automatically billed by Wix for an additional subscription period (usually a year).</div></div><div data-component-type="text"><div>The Wix and Techsoup offer is available in these countries:</div></div><div data-component-type="text"><ul>
  <li><a data-composite="true" href="https://andorra.techsoup.global/donor-program/wix" target="_blank">Andorra</a></li>  <li><a data-composite="true" href="https://argentina.techsoup.global/donor-program/wix" target="_blank">Argentina</a></li>  <li><a data-composite="true" href="https://www.connectingup.org/products/partner/Wix" target="_blank">Australia</a></li>  <li><a data-composite="true" href="https://bolivia.techsoup.global/donor-program/wix" target="_blank">Bolivia</a></li>  <li><a data-composite="true" href="https://www.techsoup.ca/donor-program/wix-nonprofits" target="_blank">Canada</a></li>  <li><a data-composite="true" href="https://techsoup.cl/donor-program/wix" target="_blank">Chile</a></li>  <li><a data-composite="true" href="https://www.tecnologiaparaelsectorsocial.org/donor-program/wix" target="_blank">Colombia</a></li>  <li><a data-composite="true" href="https://costarica.techsoup.global/donor-program/wix" target="_blank">Costa Rica</a></li>  <li><a data-composite="true" href="https://dominicanrepublic.techsoup.global/donor-program/wix" target="_blank">Dominican Republic</a></li>  <li><a data-composite="true" href="https://ecuador.techsoup.global/donor-program/wix" target="_blank">Ecuador</a></li>  <li><a data-composite="true" href="https://elsalvador.techsoup.global/donor-program/wix" target="_blank">El Salvador</a></li>  <li><a data-composite="true" href="https://equatorialguinea.techsoup.global/donor-program/wix" target="_blank">Equatorial Guinea</a></li>  <li><a data-composite="true" href="https://guatemala.techsoup.global/donor-program/wix" target="_blank">Guatemala</a></li>  <li><a data-composite="true" href="https://honduras.techsoup.global/donor-program/wix" target="_blank">Honduras</a></li>  <li><a data-composite="true" href="https://www.techdonation.org.hk/donor-program/wix-nonprofits" target="_blank">Hong Kong</a></li>  <li><a data-composite="true" href="https://bigtech.nasscomfoundation.org/donor-program/wix-nonprofits" target="_blank">India</a></li>  <li><a data-composite="true" href="https://www.techsoupindonesia.or.id/donor-program/wix-nonprofits" target="_blank">Indonesia</a></li>  <li><a data-composite="true" href="https://techdonations.enclude.ie/donor-program/wix-nonprofits" target="_blank">Ireland</a></li>  <li><a data-composite="true" href="https://israel.techsoup.global/donor-program/wix-nonprofits" target="_blank">Israel</a></li>  <li><a data-composite="true" href="https://www.techsoupkenya.or.ke/donor-program/wix-nonprofits" target="_blank">Kenya</a></li>  <li><a data-composite="true" href="https://www.techsoupmalaysia.org/donor-program/wix-nonprofits" target="_blank">Malaysia</a></li>  <li><a data-composite="true" href="https://www.oscdigital.org/donor-program/wix" target="_blank">Mexico</a></li>  <li><a data-composite="true" href="https://www.techsoup.net.nz/products/partner/Wix" target="_blank">New Zealand</a></li>  <li><a data-composite="true" href="https://nicaragua.techsoup.global/donor-program/wix" target="_blank">Nicaragua</a></li>  <li><a data-composite="true" href="https://panama.techsoup.global/donor-program/wix" target="_blank">Panama</a></li>  <li><a data-composite="true" href="https://paraguay.techsoup.global/donor-program/wix" target="_blank">Paraguay</a></li>  <li><a data-composite="true" href="https://peru.techsoup.global/donor-program/wix" target="_blank">Peru</a></li>  <li><a data-composite="true" href="https://www.techsoupphilippines.org.ph/donor-program/wix-nonprofits" target="_blank">Philippines</a></li>  <li><a data-composite="true" href="https://www.techsoupsingapore.sg/donor-program/wix-nonprofits" target="_blank">Singapore</a></li>  <li><a data-composite="true" href="https://techsoupsouthafrica.org/donor-program/wix-nonprofits" target="_blank">South Africa</a></li>  <li><a data-composite="true" href="https://techsoup.es/donor-program/wix-nonprofits" target="_blank">Spain</a></li>  <li><a data-composite="true" href="https://www.techsoupthailand.in.th/donor-program/wix-nonprofits" target="_blank">Thailand</a></li>  <li><a data-composite="true" href="https://www.charitydigitalexchange.org/donor-program/wix" target="_blank">United Kingdom</a></li>  <li><a data-composite="true" href="https://www.techsoup.org/wix" target="_blank">United States</a></li>  <li><a data-composite="true" href="https://uruguay.techsoup.global/donor-program/wix" target="_blank">Uruguay</a></li>  <li><a data-composite="true" href="https://venezuela.techsoup.global/donor-program/wix" target="_blank">Venezuela</a></li>  <li><a data-composite="true" href="https://www.techsoupvietnam.vn/donor-program/wix-nonprofits" target="_blank">Vietnam</a></li></ul></div><div data-component-type="text"><div>If your organization is based in a country that doesn't appear on this list, <a data-composite="true" href="https://www.wix.com/contact" target="_blank">contact us to apply this offer</a>. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Ready to get started?</div><div class="info-content"><div>Discover more about what Wix/TechSoup has to offer and <a data-composite="true" href="https://www.techsoup.org/wix" target="_blank">apply for this discount</a>.</div>  </div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click on a question below to learn more about this discount and TechSoup.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What is TechSoup? </h4><div class="collapsible-content"><div><a data-composite="true" href="https://www.techsoup.org" target="_blank">TechSoup Global</a> is a global non-profit organization that supports charities, non-profits and libraries by providing them with access to discounts and donations of software, hardware, and technical services, as well as technical support. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What happens after I apply for this discount?</h4><div class="collapsible-content"><div>If your request is approved by TechSoup, you will receive an email with instructions for receiving your Wix subscription.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is there a limit on how many discounts an organization can receive? </h4><div class="collapsible-content"><div>This discount applies per organization. The 70% discounted rate is applicable to 2-year Premium plan subscriptions. Organizations can request 1 coupon code every 2 years. If you would like to extend the discount, please visit <a data-composite="true" href="https://www.techsoup.org/wix" target="_blank">TechSoup.org</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is this discount offer available to organizations that have already upgraded to a Wix Premium plan? </h4><div class="collapsible-content"><div>No, this offer is not available to organizations that have already upgraded their site with a Premium plan.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is this offer valid for Wix Studio plans?</h4><div class="collapsible-content"><div>No, the discounted rate only applies to 2-year Premium plan subscriptions. It can't be used to upgrade a Studio site or to purchase a Wix Studio plan.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is this offer available to organizations that have a free website with Wix? </h4><div class="collapsible-content"><div>Yes, organizations that have a free website with Wix are eligible.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Where can I learn more about the terms and conditions?</h4><div class="collapsible-content"><div>For more information about the terms and conditions of this discount, visit <a data-composite="true" href="https://www.techsoup.org/products/wix-unlimited-premium-plan--2-year-subscription-%E2%80%93-access-to-discounted-rates--G-51063--" target="_blank">TechSoup.org</a>. </div></div></div></div>

Currently, your Premium or Studio site plan (or upgrade) begins the moment that you purchase it. It is not possible to delay the activation of your site plan, or pause the service. Tip:If you are not ...

Request: Pausing or Delaying Activation of Premium or Studio Plans

<div data-component-type="text"><div>Currently, your <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium</a> or <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio</a> site plan (or upgrade) begins the moment that you purchase it. It is not possible to delay the activation of your site plan, or pause the service. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>If you are not ready for your site to be made public, you can add a <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-creating-a-landing-page-eg-coming-soon-page" target="">Coming Soon (landing page)</a> page and hide the rest of your site.</div></div></div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div>

How to begin

Choosing a template 

Hiring a professional to build your site

Use Wix to build your site and business. Try our AI tools to create a site, customize our templates or hire a professional to create or enhance your web presence.

Getting started

Learn how to use Wix to build your site and business.

Wix Editor basics

Using the Editor tools

Your site's layout

Strips and columns

Structuring your site

Designing your site

Pages

Menus

Managing pages and menus

Text

Buttons

Containers and boxes

Adding and customizing elements

Using the Wix Editor

Learn how to create a site and manage its content with our intuitive editors. Know how to protect visitors' privacy and make sites compliant with accessibility laws.

Creating your site

Design and manage your site using intuitive Wix features.

Managing your subscriptions

Billing for Premium Plans

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