Requesting a Refund for a Premium or Studio Plan

3 min read
Wix offers a 14-day, money-back guarantee for new Premium or Studio site plans. 
In this article, learn more about:

Eligibility for a refund

If you purchased your site plan within the last 14 days, you're eligible for a full refund. 

The refund policy applies to new Premium or Studio plans; not renewal payments or upgrades of existing plans (unless the original purchase of a plan was within the last 14 days).
If the first 14 days have passed and you feel you deserve a refund, contact us and we'll review your request. 

Request process for a refund

Cancel your site plan within the first 14 days of purchasing it to receive a full refund. There's no need to submit a request, simply click the button below to choose a plan to cancel. 
If you're eligible, your payment method will be refunded automatically. Please allow up to 20 business days for your refund to appear on your credit card statement.
After canceling, your site plan is immediately deactivated and you can no longer make use of Wix's premium features (e.g., removing Wix ads or connecting your own domain).
Click to cancel your plan now.
  • If you cancel within 72 hours of a purchase, it's possible that the transaction will be canceled before the funds have settled. If this is the case, instead of receiving a refund, the original charge(s) will drop away from your account within 20 business days.
  • If you canceled within the first 24 hours, your payment might have been voided and the charges dropped entirely. In this case, the refund does not show in your account.
  • Wix is not responsible for any bank charges, commissions or overdrafts. The only way to remove these charges is through direct negotiation with your bank.


Click on a question below to learn more about refunds for site plans.

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