Requesting a Refund for a Premium or Studio Plan

3 min read
In this article
  • Eligibility for a refund
  • Request process for a refund
  • FAQs
Wix offers a 14-day, money-back guarantee for new Premium or Studio site plans. If you purchased your site plan within the last 14 days, you're eligible for a full refund. 

Eligibility for a refund

The 14-day refund policy only applies to new Premium or Studio plans. The refund policy does not apply if:
  • You are requesting a refund for a plan renewal.
  • You are requesting a refund for the upgrade of an existing plan.
If you do not meet the requirements for the 14-day refund policy, but you believe you still deserve a refund, contact us and we'll review your request. 

Request process for a refund

Cancel your site plan within the first 14 days of purchasing it to receive a full refund. There's no need to submit a request, simply click the button below to choose a plan to cancel. 
If you're eligible, your payment method will be refunded automatically. Please allow up to 20 business days for your refund to appear on your credit card statement.
After canceling, your site plan is immediately deactivated and you can no longer make use of Wix's premium features (e.g., removing Wix ads or connecting your own domain).
Click to cancel your plan now
Important:
Wix is not responsible for any bank charges, commissions or overdrafts. The only way to remove these charges is through direct negotiation with your bank.

FAQs

Click a question below to learn more about refunds for site plans.

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