Requesting a Refund for a Premium or Studio Plan
In this article
- Eligibility for a refund
- Request process for a refund
- FAQs
Eligibility for a refund
The 14-day refund policy only applies to
new Premium or Studio plans. The refund policy does not apply if:
- You are requesting a refund for a plan renewal.
- You are requesting a refund for the upgrade of an existing plan.
If you do not meet the requirements for the 14-day refund policy, but you believe you still deserve a refund,
contact us and we'll review your request.
Request process for a refund
Cancel your site plan within the first 14 days of purchasing it to receive a full refund. If you're eligible, the funds are refunded to the same payment method you used to purchase the plan. Please allow up to 45 business days for your refund to process.
After canceling, your site plan is immediately deactivated and you can no longer make use of Wix's premium features (e.g., removing Wix ads or connecting your own domain).
Important:
Wix is not responsible for any bank charges, commissions or overdrafts. The only way to remove these charges is through direct negotiation with your bank.
FAQs
Click a question below to learn more about refunds for site plans.
Does the 14-day money back period apply for monthly plan subscriptions?
I accidentally purchased the wrong plan. Can I change it?
I purchased my plan in the last few days, what happens to the payment I made?
Is it possible to pause or delay the activation of a plan?
Does the refund policy apply to domains and business emails?
I've canceled my site plan, but it is still active. Why is this?
What happens to my site when the plan is canceled?
