Requesting a Refund for a Premium or Studio Plan
3 min read
In this article, learn more about:
Eligibility for a refund
The 14-day refund policy only applies to new Premium or Studio plans. The refund policy does not apply if:
- You are requesting a refund for a plan renewal.
- You are requesting a refund for the upgrade of an existing plan.
If you do not meet the requirements for the 14-day refund policy, but you believe you still deserve a refund, contact us and we'll review your request.
Request process for a refund
Cancel your site plan within the first 14 days of purchasing it to receive a full refund. There's no need to submit a request, simply click the button below to choose a plan to cancel.
If you're eligible, your payment method will be refunded automatically. Please allow up to 20 business days for your refund to appear on your credit card statement.
After canceling, your site plan is immediately deactivated and you can no longer make use of Wix's premium features (e.g., removing Wix ads or connecting your own domain).
Click to cancel your plan now.
Notes:
- If you cancel within 72 hours of a purchase, it's possible that the transaction will be canceled before the funds have settled. If this is the case, instead of receiving a refund, the original charge(s) will drop away from your account within 20 business days.
- If you canceled within the first 24 hours, your payment might have been voided and the charges dropped entirely. In this case, the refund does not show in your account.
- Wix is not responsible for any bank charges, commissions or overdrafts. The only way to remove these charges is through direct negotiation with your bank.
FAQs
Click on a question below to learn more about refunds for site plans.
Does the 14-day money back period apply for monthly plan subscriptions?
I accidentally purchased the wrong plan. Can I change it?
Is it possible to pause or delay the activation of a plan?
Does the refund policy apply to domains and business emails?
I've canceled my site plan, but it is still active. Why is this?
What happens to my site when the plan is canceled?
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