Requesting a Refund for a Premium Plan
3 min read
Wix offers a 14 day, money-back guaranteed trial period for Premium plans purchased by credit card.
In this article, learn more about:
Eligibility for a refund
If you purchased your Premium plan within the last 14 days, you're eligible for a full refund.
The refund policy applies to new Premium plans, not renewal payments or upgrades of existing plans (unless the original purchase of a Premium plan was within the last 14 days).
Note about SEPA payments:
Purchases made with SEPA aren't covered by our 14 day trial period. You can contact your bank directly if you need to cancel the payment.
If the first 14 days have passed and you feel you deserve a refund, send us a request and we will review it.
Request process for a refund
Cancel your Premium plan within the first 14 days of purchasing it to receive a full refund. There's no need to submit a request, simply click the button below to choose a plan to cancel.
Click to cancel your Premium plan now.
If you're eligible, your credit card will be refunded automatically. Please allow up to 20 business days for your refund to appear on your credit card statement.
- If you cancel within 72 hours of a purchase (during the trial period) it is possible that the transaction will be canceled before the funds have settled. If this is the case, instead of receiving a refund, the original charge(s) will drop away from your account within 20 business days.
- If you canceled within the first 24 hours, your payment might have been voided and the charges dropped entirely. In this case, the refund does not show in your account.
After canceling, your Premium plan is immediately deactivated and you can no longer make use of Wix's Premium services (e.g., removing Wix ads or connecting your own domain).
Wix is not responsible for any bank charges, commissions or overdrafts. The only way to remove these charges is through direct negotiation with your bank.
Click on a question below to learn more about refunds for Premium plans.
Does the 14-day trial period apply for monthly Premium plan subscriptions?
I accidentally purchased the wrong Premium plan, can I change it?
Is it possible to pause or delay the activation of a Premium plan?
Does the refund policy apply to domains and business emails?
I've canceled my Premium plan, but it is still active. Why is this?
What happens to my site when the Premium plan is canceled?
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