Wix Pro Gallery: Troubleshooting Issues on Mobile

8 min read
Read the information below to learn how to troubleshoot the most common Pro Gallery issues on mobile.
In this article, learn how to troubleshoot the following issues:

Your gallery may appear far too big or small on the mobile view of your site. You can adjust your gallery size from the mobile editor using the drag handles or the Editor Tool Bar.

To adjust your gallery size:

  1. Click the Switch to Mobile icon  at the top of the Editor.
  2. Click the Pro Gallery.
  3. Click Tools on the top right.
  4. Select the checkbox beside Toolbar.
  5. Type your preferred width and height into the relevant (W and H) fields.
A screenshot of the Toolbar in the Mobile Editor with the Height and Width fields highlighted.

You may notice that your gallery images appear cropped on mobile, depending on the Custom layout you choose. This can happen when the orientation of the thumbnails in a layout is different from those of the images you upload.
For example, you select a Column layout, which displays all images in portrait (vertical) orientation, but upload images with a landscape (horizontal) orientation. This means part of your image may be cropped to ensure it fits within the thumbnail's boundaries.

To prevent your images from being cropped:

  1. Click the Switch to Mobile icon  at the top of the Editor.
  2. Click the Pro Gallery.
  3. Click Settings.
  4. Click the Layout tab.
  5. Select Fit below Thumbnail resize.
A screenshot of the Layout tab on mobile with the Fit option highlighted.
Additional options when keeping your images cropped:
  • Adjust the focal point of your images to better control the parts of your images that may be cropped. 
  • Adjust the image ratio (16:9, 4:3, 1:1, 3:4 or 9:16) applied to your gallery to best match the ratio and orientation of your uploaded images.
    A screenshot of the Layout tab on mobile highlighting the Image ration options.

The hover effect for titles and descriptions in the Pro Gallery does not apply to the mobile view. If you enabled this effect, visitors viewing your gallery from a mobile device will need to tap once to see the text, and tap a second time to open the full image or link.

To ensure gallery items open with a single tap:

  1. Click the Switch to Mobile icon  at the top of the Editor.
  2. Click the Pro Gallery. 
  3. Click Settings
  4. Click the Design tab. 
  5. Click Texts.
  6. Select No Change under What happens to the info on 1st tap?
  7. Click Publish
A screenshot of the No Change option in the Texts settings of the Design tab.
Alternative ways to ensure an item or link opens on first tap?
  • Hide the gallery items' titles and descriptions on mobile. This will not affect the desktop version of your site.
  • Place the text above / below or to the right or left of the image.

You may notice a gap or empty space that appears under your Pro Gallery. To remove the gap we recommend decreasing the Info bar size in your layout settings.

To decrease the info bar size under your gallery:

  1. Click the Switch to Mobile icon  at the top of the Editor.
  2. Click the Pro Gallery. 
  3. Click Settings
  4. Click the Layout tab.
  5. Click Customize Layout
  6. Set the Info bar size to a lower number or to 0 to remove the empty space.
A screenshot of the Layout tab in the Settings panel with the Info bar size option highlighted.

You may notice that your gallery's text design on mobile looks different to the text on the desktop version of your site. This is because your text on mobile needs to be set up in the mobile editor separately from the desktop.

To edit text on mobile:

  1. Click the Switch to Mobile icon  at the top of the Editor.
  2. Click the Pro Gallery. 
  3. Click Settings.
  4. Click the Design tab.
  5. Click Texts.
  6. Customize the text using the available options.
A screenshot of the customization options available for Texts in the Design tab.

We do not recommend adding separate text or button elements on top of your gallery. Elements render differently across various browsers and devices. This causes overlapping elements to not align in the exact same place on all your visitors' screens. 

We recommend using the built-in Text and Custom Button features of the Pro Gallery, to avoid alignment issues.
A screenshot of a Custom Button on a live mobile site.

It may happen that gallery item titles and / or descriptions are not visible / cut off on the mobile version of your site. This occurs in galleries with the Grid, Slider, Strip and Column layouts
when the gallery's Text Box height is too low, and cannot sufficiently display all text. 
There are a few ways to resolve this issue, depending on the Info position you choose (where you choose to display your gallery text).
A screenshot of the Info position options available in the Design tab.

Text is placed under or above an image

  • Decrease the title / description font size, or increase the size of the gallery images by adjusting the gallery's layout. For example, if you have a gallery with a grid layout, you can change the gallery's thumbnail size or adjust the number of images per row.
  • Go to the desktop Editor and increase the Text Box Height. This change will also apply to your mobile site.
  • The text's horizontal and vertical padding settings may cause text to be cut off on mobile. These settings are carried over from desktop. To adjust these settings, go to the desktop version of your site and change the text padding settings in the Texts tab of the Design panel.
A screenshot of the Adjust text box height in the Design tab on the desktop Editor.

Text is placed on an image:

Decrease the title / description font size, or increase the size of the gallery images by adjusting the gallery's layout. For example, if you have a gallery with a grid layout, you can change the gallery's thumbnail size or adjust the number of images per row.

Video autoplay issues on mobile

You may find that your music and videos do not play automatically on iPhones, Androids and tablets. This is because Apple and Chrome block the autoplay function to prevent additional data charges from the visitor's cellphone network. No data is loaded until the user taps the play button on the audio or video player.
Autoplay functions are also disabled if the visitor has enabled low-power mode on their iOS device.
For more information, please see Apple's Safari Developer Library and Google's Developers guidelines.

Multiple galleries on one page


Galleries are optimized to showcase multiple media files at once. We recommend having one gallery with several media items per page, as opposed to multiple galleries with less items. 
Having too many individual elements on a single page (even if the elements are identical) can affect site performance.
Tips:
If you want to display single images or videos, we recommend adding an image or video element from the Add Panel. For displaying a portfolio of work requiring individual galleries, we recommend using Wix Portfolio or dynamic pages

Still need help?

If you still need help with your Pro Gallery on mobile, contact us with the information below:

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