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In this article

Step 1 | Select a platform to host your virtual service
Step 2 | Create the service in Wix Bookings
Step 3 | Connect an online payment method
Step 4 | Let clients know how to connect to your service

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Video conferencing with Wix Bookings

Wix Bookings: Creating an Online Service

5 min

In this article

Step 1 | Select a platform to host your virtual service
Step 2 | Create the service in Wix Bookings
Step 3 | Connect an online payment method
Step 4 | Let clients know how to connect to your service

Offer services online so clients can book and attend sessions from anywhere. After choosing a video platform, you can create your service, connect a payment method, and share clear joining instructions with clients.

Example of 3 services displayed on a live site

Important:

To use video conferencing, you need to upgrade your site to a plan that supports payments.

Step 1 | Select a platform to host your virtual service

Choose a platform based on the type of session you offer. Some services work best with 1-to-1 video calls, while others need tools for larger groups or live streaming.

Platforms for appointments

For 1-to-1 services such as consultations and coaching sessions, use a video conferencing platform such as Zoom that lets you meet with clients directly. Some platforms also let you share your screen, which can be helpful for presentations, slides, or documents.

Platforms for class and course sessions

For group sessions, choose a platform based on how you want participants to join:

Let clients watch you live: Use a live streaming platform, such as Wix Video's live streaming, if participants only need to see and hear you.
Interact with multiple participants: Use a group meeting platform if you want participants to join the conversation, ask questions, or unmute during the session (e.g. Zoom, Cisco Webex, or GoToMeeting).

Notes:

The benefits, call hours and participant limits for video conferencing are based on the provider you use (Zoom, GoToMeeting, etc.) and are not controlled by Wix.
Learn more about setting up and managing multiple video conferencing links
You may want to use the Wix File Share app to share course material and let students upload their work for your online services.
Check out the full course on Wix Learn about running virtual workouts.

Step 2 | Create the service in Wix Bookings

Once you've decided what type of online session you want to offer, create the service in your Wix Bookings dashboard so clients can book it.

Choose from appointments, classes, or courses. To make it clear that the service takes place online, consider adding ‘online’ to the service name or subtitle (e.g. Online Yoga Class). In the Locations tab, select a custom location and enter a description such as ‘Online’. Then, enable the toggle next to Video conferencing and continue with your service setup.

Locations tab with the video conferencing tab selected

Note:

If it's your first time adding video conferencing to a service, click Add next to Video conferencing. Then, choose between Zoom or Custom link.

Video conferencing option with the Add option highlighted

Step 3 | Connect an online payment method

If you want to charge clients when they book, make sure your site has an online payment method connected. This lets you collect payment in advance instead of asking clients to pay in person. You can set this up from the Accept Payments section of your site's dashboard.

A virtual wallet or credit card: Connect a provider such as Wix Payments, PayPal, or Square so clients can pay online when they book.

A screenshot of the PayPal payment method active

Manual Payment: Let clients pay outside Wix using a method you choose, such as a bank transfer, check, or payment app. You can add instructions so clients know how to complete the payment.

A screenshot of the manual payment method active

Step 4 | Let clients know how to connect to your service

Clients need clear instructions on how to join your online service. If you add a video conferencing link while setting up the service, Wix automatically includes it in the confirmation email sent after booking. You can also customize the email to add any extra details clients need before the session starts.

To customize the confirmation email:

Go to Booking Settings in your site's dashboard.
Click Notifications you send.
Click the Emails tab.
Click Edit next to Send clients an email confirmation when they book.
In the automation builder, click the Send an email action.
In the side panel, click Edit next to Email template.
Customize the email as needed (e.g. add text elements for additional instructions, customize the design, change themes, etc)
(Optional) Click Preview and test to send yourself a preview of the email.
Click Publish changes when you're ready.

Important:

Under Join online, you'll find dynamic fields that are automatically filled in when you add a video conferencing link while setting up your service. If you edit these fields manually, the link stops working. We recommend leaving the existing personalized content unchanged (e.g. ${online_conference_url}).