Wix Bookings: Managing Multiple Video Conferencing Links

7 min read
Run multiple online video sessions for your services at the same time with Wix Bookings video conferencing.
The first time you add video conferencing (VC) to a service, you can connect either a Zoom account or a custom VC link (e.g. Google Hangouts) to your site. This then serves as your default VC account for all your online services until you add more VC accounts. 
A screenshot showing the video conferencing toggle enabled in the service creation form.
Your services can be linked to any VC provider (including Google Hangouts, Skype etc.) by using a custom link. Connect to your video conferencing provider by entering the URL, password, and any other additional information when prompted.
  • We’ve recently updated the features included in our Premium plans as of January 2023. To use video conferencing, you need to upgrade to one of our Business & eCommerce Premium plans
  • When you connect a Zoom account, it generates unique links for each session. When you choose to connect another VC provider such as Skype, you use the same link for every session.
    The benefits, call hours and participant limits for video conferencing depend on the provider you use (Zoom, GoToMeeting, etc.) and are not controlled by Wix.
In this article, learn more about:

Setting up your own VC accounts

You can set up your default VC account within any of your services in the Booking Services tab or in the Staff tab
A screenshot showing how to select the relevant video conferencing provider for your site.
If you have multiple Wix sites, you can set a different default VC account for each site. 

To setup your default VC account:

  1. Go Booking Services in your site's dashboard.
    Note: Skip to step 4 below to set up your VC account from the Staff tab.
  2. Click on a service.
  3. Scroll down to the Locations section.
  4. Click the Add button in the Video Conferencing section (or Edit in the Staff Tab). 
A screenshot showing how to add a video conferencing link from a service creation form in the dashboard.
  1. Choose your preferred type of VC connection:
    • Zoom: Proceed with the Zoom integration flow.
      1. Click Continue.
      2. Click Connect
    • Custom Link: Fill in the required fields for the Custom Link connection to set up another provider other than Zoom, such as Google Hangouts or Skype. 
A screenshot showing how to set up a custom VC link from the service creation form in the dashboard.
If you disconnect your main VC account, VC links no longer appear for any sessions, even if your staff have their own individual VC accounts.

Setting up your staff VC accounts

Your business can then offer multiple online services at the same time. If a staff member is assigned to a specific service, then their VC account will be used instead of the main VC account for this service.
Your staff can manually add or remove the Zoom links from any of their sessions at any time. This is useful for last-minute changes to services, where an online service becomes an in-person one, and vice versa. 

To set up your staff VC accounts:

  1. Go to Staff in your site's dashboard.
  2. Click Edit on the specific staff member profile.
  3. Click Add Individual Account.
  4. Choose the relevant VC connection:
    • Zoom: Proceed with Zoom integration flow by selecting which Zoom account to link.
    • Custom Link: Fill in the required fields for Custom Link connection. 
  5. Click Continue.
A screenshot showing how to add an individual VC account to a staff member's profile.

Staff managing their own VC accounts

Your staff members can add and manage their own VC links using their staff accounts on your site. Share the steps below with your staff members, so they can set up and manage their own VC links themselves. 
You must connect a default video conferencing account before your staff can add their own VC links.

For staff to set up their own VC account:

  1. Go to Booking Calendar in your site's dashboard.
  2. Click Manage Calendar at the top. 
  3. Click Manage video conferencing
  4. Choose the relevant option: 
    • Zoom: Set Zoom as your VC provider:
      1. Click Continue
      2. Click Connect
      3. Sign in to your Zoom account and follow the on-screen instructions. 
    • Custom Link: Enter the link from another VC provider:
      1. Paste your VC URL into the Meeting Link field. 
      2. (Optional) Enter your custom VC link Password
      3. (Optional) Enter your custom VC link Description
      4. Click Connect
A screenshot showing what a staff member sees when they add their own custom video conferencing link in the Booking Calendar.

VC links for appointments and classes depend on the specific session and staff member details
Courses use your site's default VC link for all sessions unless a custom VC link is added in the calendar. You must first save and create at least one session for the service to create a VC link
A screenshot showing how to update an existing VC link.
Editing a VC link updates all past and future sessions of the course. You must manually notify clients that still have an old link.

Show me how to:

You can also add a VC link to any session that was previously offline. 

You have complete control over how your clients access VC links. You can hide VC links from your booking confirmation emails and also from clients' "My Bookings" page in their personal members area.
A screenshot showing an example of the email a client rceives with the video conferencing link for their online session.

Show me how to:

The Members Area of your site can be displayed with or without a VC link.

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