Wix Bookings: Creating an Online Service via Zoom
7 min
In this article
- Step 1 | Create an online service with Zoom
- Step 2 | Start your session
- Troubleshooting Zoom Issues
- FAQs
Planning to connect with clients online? Use Zoom to host your appointments, classes, or courses. Online sessions are ideal for coaching, tutoring, language classes, fitness sessions, and much more.

Before you begin:
- Make sure one or more payment methods are set up in the Accept Payments tab of your site's dashboard.
- You need to upgrade your site to a plan that supports booking platform features in order to use video conferencing with Wix Bookings.
- If you add a Zoom link to a service that clients have already booked, only new clients receive the link. Make sure to manually send the Zoom link to clients who booked before you added video conferencing via Zoom.
Step 1 | Create an online service with Zoom
The first time you create an online service with Zoom, you'll connect to your Zoom account or create a new one. Once connected, all future online services automatically use your Zoom account.
When clients book the service, they receive their Zoom link in their confirmation email. Your Zoom link is added to your Wix calendar only after a booking is made.
To create an online service with Zoom:
- Go to Booking Services in your site's dashboard.
- Click Add a New Service and select the relevant service type, or click an existing service to edit it.
- Add the service details and general info.
Tip: Let clients know it's online by adding this to your service title or description (e.g. 'Online Yoga Session'). - Scroll down to the Locations section.
- Click Add next to Video conferencing.
- Select Zoom.
- Click Continue.
- Click Connect.
- Choose what you want to do:
- Sign in to your existing Zoom account
- Enter your Zoom login details.
- Click Done.
- Create a new Zoom account:
- Click Sign Up, It's Free.
- Enter your email address.
Note: An email is sent to the address you enter. - Check your inbox and click Activate Account in the email from Zoom.
- Enter your name and create a password, then click Continue.
- (Optional) Invite colleagues or click Skip this step.
- Return to the Wix dashboard and click Done.
- Sign in to your existing Zoom account
- Complete the rest of your service details and click Save.
Note: When clients book the service, they receive their Zoom link in their confirmation email. Your Zoom link is added to your Wix calendar only after a booking is made.
Notes:
- The Zoom account email address you connect to Wix Bookings displays in the Staff tab of your Booking Calendar. Click Edit to connect a different Zoom account.

- Your Zoom link is added to your Wix calendar only after a booking is made.
- If you add Zoom to a service that clients have already booked, only new bookings will include the link. Make sure to manually send the Zoom link to clients who booked before you added video conferencing.
Step 2 | Start your session
When it's time to hold your online session, access the service from your calendar or the Wix app.

To start your session:
- Go to Booking Calendar in your site's dashboard.
- Click the relevant service.
- Depending on the type of service, follow the steps bellow:
Appointments
Classes and Courses
Notes:
- The Zoom account email address you connect to Wix Bookings displays in the Staff tab of your Booking Calendar. Click Edit to connect a different Zoom account.

- When clients book the service, they receive their Zoom link in their confirmation email. Your Zoom link is added to your Wix calendar only after a booking is made.
Troubleshooting Zoom Issues
For additional support and resources, check out the following links:
I connected to the wrong Zoom account, what do I do?
I don't see the Zoom link in my calendar, what do I do?
A staff member removed the Zoom app from the Wix marketplace, and it is causing problems. What do I do?
FAQs
Click a question to learn more about offering online services via Zoom.
How can I uninstall Zoom from my dashboard?
How do I remove the Wix app from my Zoom account?
How do I reconnect my Zoom account?
How do my clients join a Zoom event?
Can I change which Zoom account is connected to my bookings?


next to the appointment name.
to send the link to clients.
next to the Zoom app.
next to the Zoom app.
on the top right. 