Wix Bookings: Creating an Appointment

To get started, create a new appointment from the Booking Services, under Catalog, in your site's dashboard. Start adding information about what clients can expect from the appointment. You can include a detailed description and an image to give clients a clearer idea of what you have to offer. 

1. Go to Booking Services in your site's dashboard.

2. Click + Add a New Service in the top right.

3. Under Appointment, choose what you want to do: 

   • Click Edit below the relevant appointment template.

   • Click + Start from Scratch to use a blank template. 

4. Fill out the Service details:

   • Name: Enter a name for the service. 

   • Tagline (optional): Enter a tagline that will appear below the service name on your site.

   • Description (optional): Enter a description that will appear on the service page of your site.
     Tip: Click Generate AI Description to let AI (Artificial Intelligence) help you create a description. 

   • Image (optional): Add an image for clients to see when they look through your list of services.

   • Service category: Group your services by category (e.g. Yoga) so clients can find what they’re looking for. Select + Add new category to create something new.

   • Duration: Set how long your session lasts. 
     Tip: To create a multi-day service, select Custom from the dropdown and set the session duration to cover multiple days (up to 99 hours).

   • Buffer time: Add some time after each session to create short breaks.

After describing your appointment, make your pricing clear and easy to understand. Choose from fixed, custom, or varied prices, or provide the service for free. You can also offer discounts by including the appointment in a package or membership. Let your clients pay per session, with a membership plan or package, or have both options to give clients more flexibility when paying.

1. Click the Pricing & payment section. 
2. Select the relevant option under Choose how clients can pay for this service:
   • Per session: Clients pay for sessions based on the price you set.
   • With a plan: Clients buy a membership or package to book sessions.
   • Per session or with a plan: Clients pay either per session or with a membership or package. 
3. Depending on the payment method you chose, follow the steps to set it up:

Add-ons let clients personalize their appointment by choosing optional extras during booking. Organize them into groups under each appointment, so everything looks clear and structured. Clients can only book add-ons as part of an appointment; they can't book them on their own.

1. Click the Add-ons section.

2. Click Get Started (first time only) or click Create New Group.

3. Set up the group and add-ons for this service:

   • Group name: Enter a name for the group.

   • Group description: Add a description to help clients understand the add-ons in this group.

   • Under Choose add-ons for this group:

     1. Click + Create New Add-On and enter the details:

        • Add-on name: Give your add-on a name (e.g. 'Glitter finish').

        • Price: Enter a price for the add-on, or leave as 0 if it's free.

        • Additional settings: Select limits for your add-on:

          • Additional time: Select this if the add-on adds extra minutes to the service (e.g., 10 extra minutes for a deluxe treatment).

          • Quantity: Select this if you want clients to pick more than one unit (e.g., up to 2 bottles of water).
            Note: You can set either additional time or quantity, not both.

     2. Click Create Add-on.

4. (Optional) Repeat these steps to create more add-ons to this group. Then click the Max add-ons per service dropdown and set the number of add-ons a client can book per group. Select No limit or choose a specific number (e.g. 1).

5. Click Save.

6. (Optional) Click Create New Group to set up another group of add-ons for this appointment. Then follow the same steps as above to complete the setup.
   Note: You can create new add-ons or select ones you've already created.

By default, appointments are available whenever their assigned staff member is working. If a staff member works Monday–Friday, all their associated appointments are available on those days.

You can also set different availability for each appointment type. For example, a gym instructor can make yoga bookable only on Tuesdays while keeping consultations and personal training available the rest of the week.

1. Click the Staff & availability section.

2. Click the Search and select staff members dropdown under Assigned staff and select the checkbox next to each staff member who provides the appointment. 

3. (Optional) Click + Create new staff member to add a new staff member. 
   Tip: You can add more details and customize staff work hours later. 

4. Enable the relevant toggle under Limit service availability:

5. Click Save.

1. Click the Resources & rooms section.
2. Click the checkbox next to each resource type needed for your service.
   Note: For clients to book this service, one resource from each selected resource type needs to be available.

1. Click the Locations section.

2. Click Edit to choose where your service is provided:

   • Business location: Click the Choose locations dropdown and select the location(s) where you provide this service.
     Tip: Click + Add a location to add a new business location. 

   • Custom location: Enter a description of the location in the field (e.g. online meeting). 

   • Client's place: The client will add their location once they book their appointment.

3. Click Save. 

4. (Optional) Add video conferencing so the service can be offered online:

   1. Click Add next to Video conferencing.
      Note: If you previously added video conferencing, click the toggle to enable it. 

   2. Select the relevant option and click Continue. Learn more about offering online video conferencing for your services. 

5. Choose how to calculate tax for this service:
   Note: Make sure to choose how your business collects tax in your site's tax settings. 

   • Based on business location: Tax is calculated using your business address.

   • Based on client’s billing address: Tax is calculated using your client’s billing address.

Add high-resolution images showcasing what your clients can expect to encourage them to book appointments. 

1. Click the Images section.
2. Add the following types of images to your appointment:
   • Cover image: Select an image for the background of your service's header.
   • Service gallery: Add more high quality images to a gallery for your service page. You can customize the gallery's layout and design in your editor. 
3. (Optional) Click + Add alt text to add alt text to your images that describes them for search engines and screen readers. 

1. Click the Booking preferences section.
2. Select a Booking policy from the dropdown or choose what you want to do:
   • Add new policy: Click + Add New Policy to create a new booking policy.
   • Edit policy: Click Edit policy to make changes to an existing booking policy. 
3. Enable the Online bookings toggle to allow clients to book appointments online:
   Note: Disable the Online bookings toggle to make the appointment view-only.
   1. Choose which Booking form you want to use from the dropdown:
      • Custom form: Click Custom booking form to create a new booking form for this service.
      • Edit form: Click Edit Form to make any changes to your booking form. 
   2. Choose how you want to accept Booking requests (only available if you enabled online bookings):
      • Automatically accept all bookings when available: Clients can make an appointment without approval from you. 
      • Manually approve or decline booking requests: You have to approve/decline client appointments.
        Note: Only available if the appointment is not connected to a membership plan or a package.
        • (Optional) Enable the Multiple clients can request to book the same time slot toggle to allow clients to request appointments for the same time slots.
4. Click Save.