# Wix Bookings: Creating an Online Service Source: https://support.wix.com/en/article/creating-an-online-service-in-wix-bookings (updated 2026-05-11) Related: Wix developer documentation, https://dev.wix.com/docs/llms.txt; Help Center index, https://support.wix.com/en/llms.txt Offer services online so clients can book and attend sessions from anywhere. After choosing a video platform, you can create your service, connect a payment method, and share clear joining instructions with clients. > **Important:** To use video conferencing, you need to [upgrade your site to a plan that supports payments](https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter). ![Example of 3 services displayed on a live site](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2d3f30b2-74a7-4aec-8ef7-67de4fff5318/2026/03/30/c607fba0-6ac6-42ad-b8d2-b7499bf64abb/8e831f1c-d28d-4624-9bd2-f6ddf3bbbc07.png) --- ## Step 1 | Select a platform to host your virtual service Choose a platform based on the type of session you offer. Some services work best with 1-to-1 video calls, while others need tools for larger groups or live streaming. ### Platforms for appointments For 1-to-1 services such as consultations and coaching sessions, use a video conferencing platform such as [Zoom](https://zoom.us/) or [Google Meet](https://meet.google.com/landing) that lets you meet with clients directly. Some platforms also let you share your screen, which can be helpful for presentations, slides, or documents. ### Platforms for class and course sessions For group sessions, choose a platform based on how you want participants to join: * **Let clients watch you live:** Use a live streaming platform, such as [Wix Video's live streaming](https://support.wix.com/en/article/about-live-streaming-in-wix-video), if participants only need to see and hear you. * **Interact with multiple participants:** Use a group meeting platform if you want participants to join the conversation, ask questions, or unmute during the session (e.g. [Google Meet](https://meet.google.com/landing), [Zoom](https://zoom.us/), [Cisco Webex](https://www.webex.com/), or [GoToMeeting](https://www.gotomeeting.com/)). > **Notes:** > > * The benefits, call hours and participant limits for video conferencing are based on the provider you use (Google Meet, Zoom, GoToMeeting, etc.) and are not controlled by Wix. > * [Learn more about setting up and managing multiple video conferencing links](https://support.wix.com/en/article/wix-bookings-advanced-video-conferencing-for-online-services) > * You may want to [use the Wix File Share app](https://support.wix.com/en/article/wix-apps-about-the-file-share-app) to share course material and let students upload their work for your online services. --- ## Step 2 | Create the service in Wix Bookings Once you've decided what type of online session you want to offer, create the service in your Wix Bookings dashboard so clients can book it. Choose from [appointments](https://support.wix.com/en/article/wix-bookings-creating-an-appointment), [classes](https://support.wix.com/en/article/setting-availability-for-classes-in-wix-bookings), or [courses](https://support.wix.com/en/article/wix-bookings-creating-a-course). To make it clear that the service takes place online, consider adding ‘online’ to the service name or subtitle, for example, "Online Yoga Class". In the **Locations** tab, select a custom location and enter a description such as "Online". Then, enable the toggle next to **Video conferencing** and continue with your service setup. ![Locations tab with the video conferencing tab selected](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2d3f30b2-74a7-4aec-8ef7-67de4fff5318/2026/03/30/9983d8fc-b417-4749-9617-ca438ef3690b/aee9f211-d9b4-41cc-bc47-fd9f8caa4131.png) > **Note:** If it's your first time adding video conferencing to a service, click **Add** next to **Video conferencing**. Then, choose between [Google Meet, Zoom, or Custom link](https://support.wix.com/en/article/wix-bookings-creating-an-online-service-via-zoom). > > ![Video conferencing option with the Add option highlighted](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2d3f30b2-74a7-4aec-8ef7-67de4fff5318/2026/03/29/73368ec1-5463-4bfc-8e19-dc99350aea8b/eb5eacf4-9e75-4d50-8ca7-cce6635a8cd3.png) --- ## Step 3 | Connect an online payment method If you want to charge clients when they book, make sure your site has an online payment method connected. This lets you collect payment in advance instead of asking clients to pay in person. You can set this up from the [Accept Payments](https://www.wix.com/my-account/site-selector/?buttonText=Set%20Up%20Payments&title=Select%20a%20Site&autoSelectOnSingleSite=true&actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/payments/) section of your site's dashboard by choosing the payment method you want to connect: * **A virtual wallet or credit card:** Connect a provider such as [Wix Payments](https://support.wix.com/en/article/accepting-payments-by-credit-card), PayPal, or Square so clients can pay online when they book. ![A screenshot of the PayPal payment method active](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2d3f30b2-74a7-4aec-8ef7-67de4fff5318/2026/03/29/5e651a78-44ae-42de-978a-da1c112499ab/0f34a88f-7a91-4817-ba2f-45fb1dfeca4c.png) * [**Manual Payment**](https://support.wix.com/en/article/setting-up-manual-offline-payments)**:** Let clients pay outside Wix using a method you choose, such as a bank transfer, cheque, or payment app. You can add instructions so clients know how to complete the payment. ![A screenshot of the manual payment method active](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2d3f30b2-74a7-4aec-8ef7-67de4fff5318/2026/03/29/d006dd0f-1a0f-49c7-9dee-8514ec405aa2/ea2e8956-a471-4fd6-afc4-c0c5439818b9.png) --- ## Step 4 | Let clients know how to connect to your service Clients need clear instructions on how to join your online service. If you add a video conferencing link while setting up the service, Wix automatically includes it in the confirmation email sent after booking. You can also customize the email to add any extra details clients need before the session starts. ### To customize the confirmation email: 1. [Go to Booking Settings](https://www.wix.com/my-account/site-selector/?buttonText=Manage%20Booking%20Settings&title=Select%20a%20Site&autoSelectOnSingleSite=true&actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/bookings/settings) in your site's dashboard. 2. Click **Notifications you send**. 3. Click the **Emails** tab. 4. Click **Edit** next to **Send clients an email confirmation when they book**. 5. In the automation builder, click the **Send an email** action. 6. In the side panel, click **Edit** next to **Email template**. 7. Customize the email as needed (e.g. add text elements for additional instructions, customize the design, change themes, etc) 8. (Optional) Click **Preview and test** to send yourself a preview of the email. 9. Click **Publish changes** when you're ready. > **Important:** Under **Join online**, you'll find dynamic fields that are automatically filled in when you add a video conferencing link while setting up your service. If you edit these fields manually, the link stops working. We recommend leaving the existing personalized content unchanged (e.g. ${online\_conference\_url}). ![The email template section with the Edit button highlighted](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2d3f30b2-74a7-4aec-8ef7-67de4fff5318/2026/03/29/1c83f39f-1e0d-46cc-9e0a-d73cefa48533/b2df675a-d6f4-400d-b6eb-c70102df7f6c.png) > **Tips:** > > * For more ways to manage booking emails, [learn more about managing your outbound client emails](https://support.wix.com/en/article/wix-bookings-managing-your-outbound-client-emails). > * For more details about editing email content and design, [learn more about customizing automated emails](https://support.wix.com/en/article/the-new-automation-builder-customizing-automated-emails). --- ### FAQs Click a question below to learn more about creating an online service. **What is the difference between Google Meet, Zoom, and a custom link?** A Google Meet or Zoom connection creates a unique meeting link for each booking. A Custom link uses the same fixed URL for every booking. **Can I disable the confirmation email?** Yes. You can disable the confirmation email in the **Notifications you send** section under **Booking settings**. To do this, disable the **Send clients an email confirmation when they book** toggle. ![Email notifications tab showing how to able and disable different email notifications toggles](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2d3f30b2-74a7-4aec-8ef7-67de4fff5318/2026/03/29/54d681da-03b3-4622-960c-417266f9e160/1ce26cf0-b9d0-4e26-a591-032411d67253.png) **Do clients automatically receive the video conferencing link?** Yes. If you add a video conferencing link while setting up the service, Wix automatically includes it in the confirmation email sent to clients after they book.