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  1. Managing your business
  2. Business solutions & apps
  3. Wix Bookings
  4. Managing your calendar & bookings
  5. Wix Bookings: Canceling and Refunding Sessions

Wix Bookings: Canceling and Refunding Sessions

In this article
  • Canceling an appointment
  • Canceling a single class or course session
  • Canceling recurring class sessions on specific days
  • FAQs
You can cancel and remove sessions from your calendar when necessary. You can also choose to issue a refund or notify clients about the cancellation. This helps keep clients informed and manage your schedule effectively.

Cancellation emails and SMS notifications allow you to maintain clear communication between you and your clients. For instance, if a client cancels a personal training session last minute, you can quickly update your calendar, issue a refund, and send a cancellation notice.

Canceling an appointment

When canceling an appointment, you can choose to refund it, charge a cancellation fee, and send a cancellation email. If you cancel an appointment from the desktop booking calendar, you can also send an SMS notification. Once you refund an appointment, it cannot be undone.
If you’re charging a cancellation fee and issuing a refund, charge the cancellation fee first. Then, go to the Orders dashboard to process the refund for the paid session. Learn more about refunding orders.
  1. Go to Booking Calendar in your site's dashboard.
  2. Click the appointment you want to cancel.
  3. Click the More Actions icon   and select Cancel. 
  4. Follow the steps below depending on the type of session you are canceling:

Canceling a single class or course session

If a session cannot take place, you can cancel it and remove it from your calendar. You can also choose to send an email to participants informing them about the cancellation. 
  1. Go to Booking Calendar in your site's dashboard.
  2. Click the class or course session you want to cancel.
  3. Select Cancel Session.
  4. (Optional) Select Notify clients via messages to send an SMS or WhatsApp notification.
  5. (Optional) Notify clients via email and add a message.
    Note: If clients did not provide a phone number or opted out of communications, you'll see a notification that some participants can't be notified.
  6. Click Yes, Cancel Session.
Screenshot showing how to cancel a single class or course session and adding a cancellation email and SMS on your dashboard..

Canceling recurring class sessions on specific days

Cancel recurring class sessions scheduled on a specific day and time. For example, if you offer a yoga class every Wednesday and Thursday at 07:00 PM you can cancel just the Wednesday classes. 
  1. Go to Booking Calendar in your site's dashboard.
  2. Click the class or course session you want to cancel.
  3. Select Cancel Session.
  4. Select All future [day and time of session] sessions.
A screenshot showing where to cancel future class sessions on your Wix dashboard.
  1. (Optional) Notify clients via email and add a message.
  2. Click Yes, Cancel All Session.

FAQs

Click below to learn more about canceling a session.

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In this article
  • Canceling an appointment
  • Canceling a single class or course session
  • Canceling recurring class sessions on specific days
  • FAQs

Did this help?

|