Wix Bookings: Canceling and Refunding Sessions
15 min read
Cancel and remove sessions from your calendar as needed. You can also decide if you want to refund the session or notify clients about the cancelation. Cancellation emails help maintain clear communication with your clients.
In this article, learn more about:
Canceling an appointment
Cancel a customer's appointment through your site's dashboard, the Wix app, or the Studio app.
You can choose to refund the appointment, charge a cancellation fee, and send your customers a cancellation email. Once you refund an appointment, it cannot be undone.
Dashboard
Wix app
Wix Studio app
If you’re charging a cancellation fee and issuing a refund, charge the cancellation fee first. Then, go to the Orders dashboard to process the refund for the paid session. Learn more about refunding orders.
- Go to Booking Calendar in your site's dashboard.
- Click the appointment you want to cancel.
- Click the More Actions icon
and select Cancel. - Follow the steps below depending on the type of session you are cancelling:
Free or unpaid session
Individually paid sessions (without cancellation fees)
Individually paid sessions (with cancellation fees)
Sessions paid using a plan (without cancellation fee)
Sessions paid using a plan (with cancellation fee)
Canceling a single class or course session
If a session cannot take place, you can cancel it and remove it from your calendar. You can also choose to send an email to participants informing them about the cancelation.
Dashboard
Wix app
Wix Studio app
- Go to Booking Calendar in your site's dashboard.
- Click the class or course session you want to cancel.
- Select Cancel Session.
- (Optional) Select Update participants about changes with an email and add a message.
- Click Yes, Cancel Session.
Canceling recurring class sessions on specific days
Cancel all recurring class sessions scheduled on a specific day and time. For example, if you offer a yoga class every Wednesday and Thursday at 07:00 PM you can cancel just the Wednesday classes.
Dashboard
Wix app
Wix Studio app
- Go to Booking Calendar in your site's dashboard.
- Click the class or course session you want to cancel.
- Select Cancel Session.
- Select All future [day and time of session] sessions.
- (Optional) Select Update participants about changes with an email and add a message.
- Click Yes, Cancel All Session.
FAQs
Click below to learn more about canceling a session.
Can I refund a class or course?
Can I customize the text of a cancelation email?
How do I refund clients who book with a plan?
Can I refund sessions from my Orders page?
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