Wix Bookings: Canceling and Refunding Sessions | Help Center

Wix Bookings: Canceling and Refunding Sessions

15 min read

In this article

Canceling an appointment
Canceling a single class or course session
Canceling recurring class sessions on specific days
FAQs

Cancel and remove sessions from your calendar as needed. You can decide if you want to refund the session or notify clients about the cancellation. These options help you manage your schedule efficiently and keep clients informed. Cancellation emails and SMS notifications help maintain clear communication with your clients. For instance, if a client has to cancel a personal training session last minute, you can quickly update your calendar, issue a refund if necessary, and send a cancellation notice.

Canceling an appointment

You can choose to refund the appointment, charge a cancellation fee, and send a cancellation email. If you cancel an appointment from the desktop booking calendar, you can also send an SMS notification. Once you refund an appointment, it cannot be undone.

Dashboard

Wix app

Wix Studio app

If you’re charging a cancellation fee and issuing a refund, charge the cancellation fee first. Then, go to the Orders dashboard to process the refund for the paid session. Learn more about refunding orders.

Go to Booking Calendar in your site's dashboard.
Click the appointment you want to cancel.
Click the More Actions icon and select Cancel.
Follow the steps below depending on the type of session you are canceling:

Free or unpaid session

Individually paid sessions (without cancellation fees)

Individually paid sessions (with cancellation fees)

Sessions paid using a plan (without cancellation fee)

Sessions paid using a plan (with cancellation fee)

Canceling a single class or course session

If a session cannot take place, you can cancel it and remove it from your calendar. You can also choose to send an email to participants informing them about the cancellation.

Dashboard

Wix app

Wix Studio app

Go to Booking Calendar in your site's dashboard.
Click the class or course session you want to cancel.
Select Cancel Session.
(Optional) Select Notify clients via SMS to send an SMS notification.
(Optional) Notify clients via email and add a message.
Note: If clients did not provide a phone number or opted out of communications, you'll see a notification that some participants can't be notified.
Click Yes, Cancel Session.

Screenshot showing how to cancel a single class or course session and adding a cancellation email and SMS on your dashboard..

Canceling recurring class sessions on specific days

Cancel all recurring class sessions scheduled on a specific day and time. For example, if you offer a yoga class every Wednesday and Thursday at 07:00 PM you can cancel just the Wednesday classes.

Dashboard

Wix app

Wix Studio app