Wix Bookings: Canceling and Refunding Sessions

15 min read
Cancel and remove sessions from your calendar as needed. You can also decide if you want to refund the session or notify clients about the cancelation. Cancellation emails help maintain clear communication with your clients.
In this article, learn more about canceling sessions:

Canceling an appointment

Cancel a customer's appointment through your site's dashboard, the Wix app, or the Studio app.

You can choose to refund the appointment, charge a cancellation fee, and send your customers a cancellation email. Once you refund an appointment, it cannot be undone.
Dashboard
Wix app
Studio app
If you’re charging a cancellation fee and issuing a refund, charge the cancellation fee first. Then, go to the Order page to process the refund for the paid session. Learn more about refunding orders.
  1. Go to Booking Calendar in your site's dashboard.
  2. Click the appointment you want to cancel.
  3. Click the More Actions icon   and select Cancel
  4. Follow the steps below depending on the type of session you are cancelling:

Canceling a single class or course session

If a session cannot take place, you can cancel it and remove it from your calendar. You can also choose to send an email to participants informing them about the cancelation. 
Dashboard
Wix app
Studio app
  1. Go to Booking Calendar in your site's dashboard.
  2. Click the class or course session you want to cancel.
  3. Select Cancel Session.
  4. (Optional) Select Update participants about changes with an email and add a message.
  5. Click Yes, Cancel Session.
Screenshot showing how to cancel a single class or course session and adding a cancellation email on your dashboard..

Canceling recurring class sessions on specific days

Cancel all recurring class sessions scheduled on a specific day and time. For example, if you offer a yoga class every Wednesday and Thursday at 07:00 PM you can cancel just the Wednesday classes. 
Dashboard
Wix app
Studio app
  1. Go to Booking Calendar in your site's dashboard.
  2. Click the class or course session you want to cancel.
  3. Select Cancel Session.
  4. Select All future [day and time of session] sessions.
A screenshot showing where to cancel future class  sessions on your Wix dashboard.
  1. (Optional) Select Update participants about changes with an email and add a message.
  2. Click Yes, Cancel All Session.

FAQs

Click below to learn more about canceling a session.

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