Wix Inbox: Managing Your Notification Settings
4 min read
Choose how you're notified of new Wix Chat and Wix Inbox messages. You have the option to turn on email, desktop and mobile notifications to make sure you never miss a new message.
In this article, learn more about:
Managing your email notifications
Turn on email notifications so you're notified by email every time someone messages you or initiates a chat on your site. Email notifications are automatically sent to the email address associated with your Wix account.
Important:
Changing your account email in Inbox Settings changes it across your entire site. If you want to send notifications to another email address that isn't your account email (e.g. a separate business email), you need to add the business email as a site collaborator.
To manage email notifications:
- Go to Inbox in your site's dashboard.
- Click the Settings drop-down at the top right.
- Click Notifications.
- Click the Email notifications toggle to set whether you want to receive email notifications:
- Enabled: The email address associated with your Wix account receives a notification every time you get a new inbox or chat message.
- Disabled: You won't receive email notifications from Wix Chat or Wix Inbox.
Want other people to respond to messages?
You also have the option to send email notifications to site collaborators so they are alerted each time an inbox or chat message is received.
Enabling desktop notifications
Get real-time notifications on your web browser even when you're not on Wix.com. Remain aware of all incoming inbox and chat messages so you can quickly review and respond.
To enable desktop notifications:
- Go to Inbox in your site's dashboard.
- Click the Settings drop-down at the top right.
- Click Notifications.
- Click Edit Desktop Notifications next to Desktop notifications.
- Click the Enable desktop notifications toggle to activate desktop notifications.
Managing mobile app notifications
Using the Wix app, you can get a notification to your mobile device for every new inbox or chat message, allowing you to respond on the go. By default, app notifications are enabled but you can temporarily or permanently disable the ones you don't need.
To manage your mobile app notifications:
- Go to your site in the Wix app.
- Tap Inbox
at the bottom. - Tap the More Actions icon
at the top right. - Tap Settings.
- Tap Notification settings.
- Tap the toggle for Allow Push Notifications enable or disable them.
- (For disabling notifications) Select for how long you want to disable notifications for: 8 hours, 1 week, 1 month, 1 year, or permanently.
- Scroll down to Inbox and tap the toggle next to each notification type to enable or disable it.
FAQs
Here are some common questions about managing your notification settings:
How can I change the email address my notifications go to?
Why am I not receiving desktop notifications?
How do I manage my form submission notifications?
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