Reporting abusive content helps Wix to maintain the high ethical standards practiced within our community of users.Millions of sites are built on Wix every month and we do everything in our power to p...

Reporting Abusive Content

Report abusive content to help Wix uphold ethical standards within our community. By filing a complaint about any sites you believe to be abusive, you contribute to maintaining a safe environment for all users. Learn how to take action and support the integrity of the Wix platform.

<div data-component-type="text"><div>Reporting abusive content helps Wix to maintain the high ethical standards practiced within our community of users.</div></div><div data-component-type="text"><div>Millions of sites are built on Wix every month and we do everything in our power to prevent abuse.</div></div><div data-component-type="text"><div>If you encounter any Wix sites that you believe to be abusive (other than Electronic Spamming), you can <a data-composite="true" href="https://www.wix.com/support-chatbot?nodeId=lKLN9S6dps8s0ldU4ssh&amp;referral=abuseMainPage" target="">file a complaint</a>.</div></div>

Web Forgery, also known as phishing, is a form of identity theft that occurs when a malicious website impersonates a legitimate one in order to trick visitors into giving up sensitive information such...

Site Reported for Phishing

Learn how to address phishing warnings related to your site by submitting a request for removal if you believe your site has been falsely reported. Understand the implications of web forgery and how to protect your sensitive information from malicious websites impersonating legitimate ones.

<div data-component-type="text"><div>Web Forgery, also known as phishing, is a form of identity theft that occurs when a malicious website impersonates a legitimate one in order to trick visitors into giving up sensitive information such as passwords, account details, or credit card numbers. </div></div><div data-component-type="text"><div>If you feel that your site was reported in error, you can submit a request to be removed from the list of phishing sites by clicking the link below.</div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
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        Click to report an incorrect phishing warning.
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        <a target="_blank" href="https://www.google.com/safebrowsing/report_error/" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        Report incorrect warning
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User privacy is very important to us. Wix is not at liberty to provide personal information about our users, including email addresses, IP addresses etc.Having said this, as Wix.com is a public compan...

Requesting the Details of a Wix User

Understand Wix's commitment to user privacy and how we handle personal information. Learn about our cooperation with law enforcement agencies, including the process for obtaining user data through court orders or subpoenas. If you're part of a police department or government agency, discover how to reach out for assistance with ongoing investigations. For any further inquiries, we're here to help.

<div data-component-type="text"><div>User privacy is very important to us. Wix is not at liberty to provide personal information about our users, including email addresses, IP addresses etc.</div></div><div data-component-type="text"><div>Having said this, as Wix.com is a public company, we are always willing to cooperate with law enforcement agencies and share information after receiving a court order or subpoena.</div></div><div data-component-type="text"><div>If you are a member of a police department or government agency and are investigating an ongoing case, you may contact us at any time. Our policy is to comply as best as we can with any ongoing police investigations. We usually provide the information, in hard copy, to the address mentioned in the court order.</div></div><div data-component-type="text"><div>If you are not a law enforcement officer and would like to have a site removed or obtain personally identifying information about a Wix user, you must obtain a court order, which we honor.</div></div><div data-component-type="text"><div>We ask that all court orders or subpoenas be sent to <a data-composite="true" href="mailto:subpoenas@wix.com" target="_blank">subpoenas@wix.com</a>.<br />
For any additional questions regarding this matter, <a data-composite="true" href="https://www.wix.com/contact/en" target="_blank">contact us</a> and we will be happy to assist.</div></div>

Phishing is a fraudulent technique used to impersonate legitimate trusted sources in order to collect sensitive data such as passwords, account details and credit card numbers.Because Wix is a trustwo...

Identifying and Reporting Phishing

Learn how to identify and handle phishing attempts that impersonate Wix. This article guides you through recognizing suspicious emails, verifying the legitimacy of messages, and protecting your sensitive information. You'll discover key tips for spotting fake communications and what steps to take if you receive a suspicious email or message. By following these guidelines, you can safeguard your Wix account and enhance your online security.

Important:The following does not constitute legal advice and should be used for informational purposes only.We have set out some guidelines for you, as a user, to help you keep your site safe and abus...

Avoiding the Use of Abusive Content

Learn how to keep your Wix site safe and free from abuse by understanding the types of content that can lead to complaints. This article outlines key guidelines on avoiding defamation, phishing, self-harm promotion, and electronic spamming. By following these recommendations, you can ensure your site complies with international law and maintains a positive environment for your visitors.

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>The following does not constitute legal advice and should be used for informational purposes only.</div></div></div></div><div data-component-type="text"><div>We have set out some guidelines for you, as a user, to help you keep your site safe and abuse free. Types of content which could lead to an abuse complaint being filed against you include, but are not limited to: <br />
<br />
</div><ul>
  <li><strong>Defamation of character: </strong>Also referred to as slander. Any intentional false claims made about another person, business, product, group, government, religion or nation. This also includes hate speech, as well as libel.</li>  <li><strong>Phishing methods: </strong>An attempt to gather private or sensitive information, such as usernames, passwords or credit card details.</li>  <li><strong>Content Promoting Self-Harm:</strong> This includes, but it not limited to, content glorifying any type of self-harm such as suicide, eating disorders or cutting. This does not include sites created to act as a support system or create awareness.</li>  <li><strong>Electronic Spamming:</strong> The use of electronic messaging systems to send unsolicited, and often repeated, messages, usually for marketing purposes. This is especially important for users who have purchased a Wix Email Marketing premium plan. If this applies to you, we recommend that you read through our <a data-composite="true" href="https://support.wix.com/en/article/wix-email-marketing-best-practices" target="">email marketing campaign best practices</a> tutorial.</li></ul></div><div data-component-type="text"><div>The nature of the content that you choose to upload to your site is under your responsibility. Like any other website in the world, a site created through Wix is subject to international law.</div></div><div data-component-type="text"><div>Wix has the right to remove any abusive content hosted on the Wix system at its sole and absolute discretion and with no obligation to provide explanations.</div></div>

Malware is software designed to infect your computer without your knowledge. It is often used to steal personal information, send junk email (spam) or spread more malware.All Wix sites are malware fre...

Site Reported For Malware

Learn how to keep your Wix site malware-free by understanding the risks associated with adding unapproved code through the HTML app or Velo by Wix. This article emphasizes the importance of reviewing any custom code to ensure it comes from trusted sources. If your site is flagged for malware, it may be taken down, but you can request reinstatement after addressing the issue. Stay informed to protect your site and its content.

<div data-component-type="text"><div>Malware is software designed to infect your computer without your knowledge. It is often used to steal personal information, send junk email (spam) or spread more malware.</div></div><div data-component-type="text"><div>All Wix sites are malware free. However, by adding unapproved code when using the HTML app or Velo by Wix, you may unintentionally add a code that contains malware. Your site may also be reported for malware depending on the content of the site. For example, your site may be reported for malware if it contains adult content.  </div></div><div data-component-type="text"><div>If you have added any code using the HTML app or Velo by Wix, please review the code to ensure that it comes from a trusted source.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>If we detect that your site has malicious code, your site will be taken down immediately.</div></div></div></div><div data-component-type="text"><div>Once you've removed the code, or if you feel that your site was reported in error, you can <a data-composite="true" href="https://web.dev/articles/hacked?visit_id=638694374918884763-929752140&amp;hl=en&amp;rd=1" target="_blank">submit a request to be removed from the list of malware sites</a>.</div></div>

The EU’s Digital Services Act (DSA) aims to create a safer digital space where the fundamental rights of users are protected. These are values that Wix shares. At Wix, we are committed to providing a ...

Digital Services Act: Notice on Content Moderation and User Numbers

Discover how Wix aligns with the EU’s Digital Services Act (DSA) to create a safer digital environment for users. Learn about our commitment to content moderation through proactive measures like automated tools and human reviews, as well as reactive measures that allow users to report illegal content. This article outlines our dedication to user safety and equal treatment, ensuring a secure platform for everyone.

<div data-component-type="text"><div>The EU’s <a data-composite="true" href="https://digital-strategy.ec.europa.eu/en/policies/digital-services-act-package" target="">Digital Services Act</a> (DSA) aims to create a safer digital space where the fundamental rights of users are protected. These are values that Wix shares. At Wix, we are committed to providing a secure and welcoming platform for our users.</div></div><div data-component-type="text"><div>Wix.com content guidelines are comprised of 3 fundamental pillars:</div></div><div data-component-type="text"><ul>
  <li>Wix is a powerful tool that allows anyone the freedom to create, express themselves and publish the most diverse content through the internet.</li>  <li>At Wix, making sure that our employees, Users, and Users of Users feel safe is our first priority. </li>  <li>Users should be treated equally under our policies.</li></ul></div><div data-component-type="text"><div>As part of this commitment, we engage in both proactive and reactive content moderation measures to ensure that content on our platform adheres to our policies and guidelines.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="3">Proactive measures</h2></div><div data-component-type="text"><div>Based on the &quot;Good Samaritan&quot; provision outlined in the DSA, Wix undertake voluntary investigations aiming to identify and act against illegal content. We do this by applying a combination of automated tools and human review to proactively moderate content on our platform. </div></div><div data-component-type="text"><div>Our automated tools are designed to make our best efforts in trying to identify specific illegal activities, such as:</div></div><div data-component-type="text"><ul>
  <li><strong>Child Sexual Abuse Material (CSAM):</strong> Once identified, our team of trained moderators reviews and, if necessary, takes action on suspicious content. </li>  <li><strong>Phishers and Fraudster Behaviour:</strong> Based on specific patterns, we strive to identify accounts that have the primary purpose of conducting any form of web forgery. This includes publishing malicious websites or tricking visitors into giving up sensitive information such as passwords, account details, or credit card numbers.<br />
</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="3">Reactive measures</h2></div><div data-component-type="text"><div>In addition, Wix employs the following reactive measures:</div></div><div data-component-type="text"><ul>
  <li><strong>Communication channels: </strong>Wix offers channels allowing both individuals and law enforcement agencies to report content that allegedly violates the law, and/or our terms and policies. </li>  <li><strong>Moderation: </strong>We provide ongoing training and support to ensure that our moderators have the necessary skills and knowledge to moderate content effectively.</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="3">How to contact us</h2></div><div data-component-type="text"><div>If you are an individual and find any content in our services that you believe to be illegal or to violate our terms and policies, please <a data-composite="true" href="https://www.wix.com/about/abuse" target="">report potential abuse</a>.</div></div><div data-component-type="text"><div>If you are representing a public law enforcement agency, you can send your requests to the email address: <a data-composite="true" href="mailto:subpoenas@wix.com" target="">subpoenas@wix.com</a></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="3">Number of European users under the Digital Services Act for Wix.com</h2></div><div data-component-type="text"><div>The Digital Services Act requires that Wix publishes information on the average monthly active recipients of our service.</div></div><div data-component-type="text"><div>Over the six month period between February 1, 2024 – July 31, 2024, Wix.com had approximately 1.05 million average monthly recipients of our service in the European Union.<br />
</div></div>

The Digital Services Act (DSA) is a European Union regulation aiming to create a safer digital space where the fundamental rights of users are protected. Its enforcement commences on January 1, 2024.A...

Wix and The Digital Services Act

Discover the key aspects of the Digital Services Act (DSA), a new EU regulation set to take effect on January 1, 2024, aimed at enhancing user safety and rights in the digital space. Learn how the DSA impacts online platforms like Wix, including requirements for content moderation, user appeals, and transparency reports. Understand your rights regarding illegal content and the process for submitting notices, as well as how to appeal decisions related to your Wix account.

<div data-component-type="text"><div>The <a data-composite="true" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/europe-fit-digital-age/digital-services-act_en" target="_blank">Digital Services Act</a> (DSA) is a European Union regulation aiming to create a safer digital space where the fundamental rights of users are protected. Its enforcement commences on January 1, 2024.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="about-the-dsa" level="3">About the DSA</h2></div><div data-component-type="text"><div>The DSA applies to online intermediary companies based within, or outside of, the European Union, that link users to content, products, or services in the EU single market. Additionally, the DSA applies to users who are located in the EU and create digital content available in the EU.</div></div><div data-component-type="text"><div><strong>The main objectives of the DSA are to:</strong></div></div><div data-component-type="text"><ul>
  <li>Streamline requirements towards content moderation notice-and-action mechanisms</li>  <li>Allow users to appeal content moderation decisions</li>  <li>Unify requirements for requests issued by law enforcement bodies</li>  <li>Oblige companies to create transparency reports about content moderation procedures</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="submitting-notices-under-the-dsa" level="3">Submitting notices under the DSA</h2></div><div data-component-type="text"><div>Under the DSA platforms, such as Wix, are required to have a process in place to aid the notification of illegal content by individuals or entities. Notices may be submitted by:</div></div><div data-component-type="text"><ul>
  <li>Users residing in the EU</li>  <li>Users residing outside of the EU about content accessible within the EU</li>  <li><a data-composite="true" href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32022R2065#d1e2973-1-1" target="">Trusted Flaggers</a> appointed by the European Commission</li></ul></div><div data-component-type="text"><div>According to Article 16 of the DSA, government authorities, trusted flaggers, and users online can submit complaints about illegal content. Click to <a data-composite="true" href="https://www.wix.com/abuse" target="_blank">submit a notice</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="content-guidelines" level="3">Content guidelines </h2></div><div data-component-type="text"><div>Wix does not pre-approve customers' sites and only monitors them for security or safety reasons. However, if we receive a report about a specific site or account which contains content prohibited by our <a data-composite="true" href="https://support.wix.com/en/article/wix-content-guidelines" target="_blank">Content Guidelines</a>, we may be obliged to remove it.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="law-enforcement-guidelines" level="3">Law enforcement guidelines</h2></div><div data-component-type="text"><div>If you are a member of a police department or government agency, and are investigating an ongoing case, you may <a data-composite="true" href="https://www.wix.com/contact" target="_blank">contact us</a> at any time. Our policy is to comply as best as we can with any ongoing police investigations. However, to make sure your inquiry is handled in the most efficient way, please consult our <a data-composite="true" href="https://support.wix.com/en/article/wix-law-enforcement-guidelines" target="">Law Enforcement Guidelines</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="actions-we-may-take-against-illegal-content-and-violations-of-the-wix-terms" level="3">Actions we may take against illegal content and violations of the Wix Terms</h2></div><div data-component-type="text"><div>If you upload any Content that violates an applicable law, <a data-composite="true" href="https://www.wix.com/about/content-guidelines" target="_blank">Wix Content Guidelines</a>, any other <a data-composite="true" href="https://www.wix.com/about/terms-of-use" target="_blank">Wix Terms</a>, or any other agreement between you and Wix that governs your use of any Wix Services, we may, as appropriate and as necessary:</div></div><div data-component-type="text"><ul>
  <li>Warn you</li>  <li>Restrict the visibility of any infringing or violating content, including removal of, disabling access to, or demoting such content</li>  <li>Suspend, terminate, or restrict monetary payments</li>  <li>Suspend or terminate the provision of Wix services, in whole or in part</li>  <li>Suspend or terminate your user account</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="information-on-eu-digital-services-act-redress-possibilities" level="3">Information on EU Digital Services Act redress possibilities </h2></div><div data-component-type="text"><div>You can appeal a decision we take about your Wix site or account if you disagree with it. Please note that the following redress possibilities are available:</div></div><div data-component-type="text"><ul>
  <li>Contact us at <a data-composite="true" href="mailto:appeals@wix.com" target="_blank">appeals@wix.com</a> from the email address associated with your Wix account where the reported/detected content is located within 6 months after the notification. Please add an explanation as to why you believe the decision should be reversed.</li>  <li>If you want to appeal the removal of your app or Wix Partner account, you can contact one of the certified settlement bodies under the Digital Services Act (Regulation EU 2022/2065, DSA).</li>  <li>Under the applicable laws of your country, you may also have the right to seek judicial redress.</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="designated-point-of-contact" level="3">Designated Point of Contact</h2></div><div data-component-type="text"><div>Pursuant to Articles 11 and 12 of the DSA, Wix appoints Wix Online Platforms Limited as a point of contact for inquiries from member state authorities, the EU Commission, European Board for Digital Services, and recipients of the service. Please submit inquiries in English to <a data-composite="true" href="mailto:legal@wix.com" target="_blank">legal@wix.com</a>.</div></div>

As part of our commitment to providing a positive and respectful online experience, Wix.com  introduces our Content Guidelines.These guidelines articulate the acceptable content on our platform based ...

Wix Content Guidelines

Discover Wix's Content Guidelines, designed to ensure a positive and respectful online experience. Learn about the acceptable content on our platform, grounded in our core values, and gain insight into our content moderation principles to help you create compliant and engaging material.

<div data-component-type="text"><div>As part of our commitment to providing a positive and respectful online experience, Wix.com  introduces our <a data-composite="true" href="https://www.wix.com/about/content-guidelines" target="_blank">Content Guidelines</a>.</div></div><div data-component-type="text"><div>These guidelines articulate the acceptable content on our platform based on our core values and provides transparent information about our content moderation principles.</div></div>

Wix.com is committed to fostering a safe online environment while facilitating lawful access for law enforcement agencies.Authorities seeking information or cooperation with Wix are required to follow...

Wix Law Enforcement Guidelines

Learn how to navigate Wix's Law Enforcement Guidelines to ensure a safe online environment while complying with legal requests. This article details the procedures for law enforcement agencies to contact Wix and submit court orders or subpoenas, providing clarity on how Wix responds to such inquiries. Reach out for any additional questions, and we’ll assist you.

<div data-component-type="text"><div>Wix.com is committed to fostering a safe online environment while facilitating lawful access for law enforcement agencies.</div></div><div data-component-type="text"><div>Authorities seeking information or cooperation with Wix are required to follow our <a data-composite="true" href="https://www.wix.com/about/law-enforcement-requ" target="_blank">Law Enforcement Guidelines</a>. These guidelines outline the procedures for authorities to contact us and how we can respond to such requests.</div></div><div data-component-type="text"><div>We ask that all court orders or subpoenas be sent to <a data-composite="true" href="mailto:subpoenas@wix.com" target="">subpoenas@wix.com</a>.</div></div><div data-component-type="text"><div>For any additional questions regarding law enforcement, <a data-composite="true" href="https://www.wix.com/contact/en" target="">contact us</a> and we'll be happy to assist.</div></div>

The EU Terrorist Content Online (TCO) regulation is a European Union regulation aiming to address the dissemination of terrorist content online.Pursuant to articles 15 and 17 of the TCO regulation, Wi...

Wix and Terrorist Content Online

Discover how Wix complies with the EU Terrorist Content Online (TCO) regulation by appointing Wix Online Platforms Limited as its legal representative for inquiries from authorities. You can reach out to legal@wix.com for any questions regarding the TCO regulation, ensuring your concerns are addressed in English. This article clarifies Wix's commitment to regulatory compliance and provides essential contact information for inquiries.

<div data-component-type="text"><div>The <a data-composite="true" href="https://eur-lex.europa.eu/eli/reg/2021/784" target="_blank">EU Terrorist Content Online (TCO)</a> regulation is a European Union regulation aiming to address the dissemination of terrorist content online.</div></div><div data-component-type="text"><div>Pursuant to articles 15 and 17 of the TCO regulation, Wix appoints Wix Online Platforms Limited as a legal representative for inquiries from member state authorities, the EU Commission, European Board for Digital Services, and recipients of the service.</div></div><div data-component-type="text"><div>Additionally, Wix appoints <a data-composite="true" href="mailto:legal@wix.com" target="_blank">legal@wix.com</a> as a point of contact for inquiries concerning TCO regulation. Please submit inquiries in English.</div></div>

Wix has developed many generative AI tools, offering powerful ways to create website content quickly and at scale. Using Wix’s tools, you can now easily and quickly create text and images to publish o...

Understanding The Potential Risks of Using Generative AI Tools

Discover how to leverage Wix's generative AI tools to create website content efficiently while being aware of the associated risks. This article outlines potential issues such as bias, copyright infringement, and misinformation, and provides practical advice for responsible AI use. By understanding these risks and following best practices, you can enhance your site's content while protecting your credibility and ensuring compliance with legal standards.

<div data-component-type="text"><div>Wix has developed many generative AI tools, offering powerful ways to create website content quickly and at scale. Using Wix’s tools, you can now easily and quickly create text and images to publish on your site, to boost your business performance and appeal to your visitors. </div></div><div data-component-type="text"><div>While these tools offer exciting possibilities, generative AI also come with risks that you should understand. This article highlights some of the key potential harms associated with using generative AI and offers practical advice to help you navigate these issues responsibly.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="the-risks-of-generative-ai" level="3">The risks of generative AI</h2></div><div data-component-type="text"><div>Generative AI can be an amazing resource. However, the technology is not flawless. Read on to explore the principal risks of using AI tools. </div></div><div data-component-type="heading"><h2 id="bias-and-discrimination" level="4">Bias and discrimination</h2></div><div data-component-type="text"><div>Generative AI tools may sometimes generate content that reflects societal biases embedded in the data sources used to train the model in the first place. This can lead to unintended biases in the tools’ outputs, which may read as discrimination or the reinforcement of stereotypes within generated content. Biased outputs could inadvertently reflect gender, racial, or cultural biases, which could harm your website's inclusivity and credibility.</div></div><div data-component-type="heading"><h2 id="copyright-infringement" level="4">Copyright infringement</h2></div><div data-component-type="text"><div>While AI-generated content can significantly speed up the creative process, it may sometimes generate content that resembles copyrighted materials, or trademarks of other companies. This could put you at risk of infringing on copyright and trademark laws, in cases where the AI-generated content is identical or closely resembles existing protected content. </div></div><div data-component-type="heading"><h2 id="data-protection" level="4">Data protection</h2></div><div data-component-type="text"><div>Wix takes your privacy seriously, and wishes to protect <a data-composite="true" href="https://support.wix.com/en/article/privacy-retrieving-your-wix-account-data" target="">your privacy</a> as well as the <a data-composite="true" href="https://www.wix.com/manage/privacy" target="_blank">privacy of your site visitors</a>. Due to the nature of generative AI models, its possible that some generated content may include the personal information of others. </div></div><div data-component-type="heading"><h2 id="misinformation-and-accuracy-of-ai-tools" level="4">Misinformation and accuracy of AI tools</h2></div><div data-component-type="text"><div>AI-generated content, while often high-quality, is not guaranteed to be accurate or truthful. Occasionally, these tools produce outputs that may contain misinformation or inadvertently promote false narratives. This can be especially concerning if you rely on this content to convey important information on your website, which may lead to a loss of credibility.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="recommendations-for-safe-and-responsible-ai-use" level="3">Recommendations for safe and responsible AI use</h2></div><div data-component-type="text"><div>As a user of Wix’s AI tools, you have an essential role in responsible AI usage. There are many ways in which you can reduce such risks, so here are some best practices to keep in mind:</div></div><div data-component-type="text"><ul>
  <li>Always recheck generated AI outputs to confirm that they meet your expectations and that the information is accurate, and reflects your intention. It is recommended to approach each output with a critical eye and verify any factual information before publishing it on your website. </li>  <li>Note that while the content was generated by AI, you are still responsible for the content, so make sure that the content complies with <a data-composite="true" href="https://www.wix.com/about/content-guidelines" target="_blank">Wix’s Content Guidelines</a>. </li>  <li>Be mindful of possible biases within AI-generated content and edit as necessary to align with your values and intended purposes.</li>  <li>Avoid creating or promoting deepfake content or misinformation, as it can damage your credibility and be harmful to your site visitors or others. </li>  <li>Do not copy or use others’ content as part of your input without permission, as this may cause the AI tools to generate copyrighted material.</li>  <li>Avoid using AI outputs that appear too similar to existing works of art, paintings, or trademarks and logos of other companies. </li>  <li>Consider editing the AI outputs to ensure that the final result is uniquely your own.</li>  <li>We recommend only using personal information within your input when necessary. AI outputs aren't always predictable, and you should make every effort to keep your personal information secure.</li>  <li>Don’t use others’ personal information as part of your input without consent and permission. </li>  <li>Check the output to see if it includes personal details or real individuals, and consider changing identifying details if they appear in the generated content. </li>  <li>Consider informing your site’s visitors that some content was AI-generated, to provide transparency and maintain trust.</li>  <li>As always when using Wix, ensure you comply with your local and applicable laws, regulations and policies. </li></ul></div><div data-component-type="text"><div>Generative AI is a powerful tool, but using it responsibly is essential. By understanding these risks and taking precautions, you can make the most of AI’s benefits while protecting yourself, your site visitors, and others. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>Wix cannot guarantee or ensure that the use of our services is compliant with all local AI laws and regulations.</li>  <li>You are responsible for reviewing the generated content and comply with local legislations and regulations with respect to the actual use of the AI tools and the generated content. The explanations and information provided herein are only general and high-level explanations and information.</li>  <li>You should not rely on this article as legal advice or as recommendations regarding what you should actually do. We recommend that you seek legal advice to help you understand and to assist you in using AI tools. </li></ul></div></div></div>

Name of service provider: Wix.comDate of submission: February 16,  2024Reporting period: January 1, 2024 - December 31, 2024Established in 2006, Wix.com Ltd. is a leading global web development compan...

DSA Transparency Report 2024

Discover how Wix.com, a leading web development company, prioritizes user safety and compliance with the Digital Services Act. This article outlines Wix's commitment to maintaining a secure online environment through proactive and reactive measures against harmful content. Learn about their content policies, internal complaint handling system, and the actions taken against violations, ensuring a trustworthy platform for users to create and manage their online presence.

<div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div><strong>Name of service provider</strong>: Wix.com</div><div><strong>Date of submission</strong>: February 16,  2024</div><div><strong>Reporting period: </strong>January 1, 2024 - December 31, 2024</div></div></div></div><div data-component-type="text"><div>Established in 2006, Wix.com Ltd. is a leading global web development company, offering SaaS solutions to hundreds of millions of users worldwide.</div></div><div data-component-type="text"><div>Wix.com was founded on the belief that the internet should be accessible to all, with a mission to enable anyone to create a personalized, professional-looking online presence.</div></div><div data-component-type="text"><div>Wix provides innovative, complete solutions distinguished by performance, security, and reliable infrastructure for both self-creators and professionals. With a comprehensive suite of AI-powered tools, Wix has revolutionized web development, empowering users to create, manage, and grow their businesses online.</div></div><div data-component-type="text"><div>Our easy-to-use tools and cutting-edge technologies simplify the web creation process, allowing individuals and businesses to design stunning websites, online stores, and portfolios without any coding skills. The freemium SaaS model offers both free and premium services, ensuring that Wix users of all skill levels can thrive in the online landscape.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="wix-and-the-digital-services-act" level="3">Wix and the Digital Services Act</h2></div><div data-component-type="text"><div>Wix aligns with the European Commission’s efforts to address harmful content online. Since the DSA was enacted in July 2022, we’ve been committed to adhering to its guidelines. </div></div><div data-component-type="text"><div>Beyond meeting the DSA requirements, Wix continues to enhance user experience, expand control features, and strengthen transparency to further our mission of fostering a safe, positive, and empowering online community.</div></div><div data-component-type="text"><div>This transparency report includes data for content, users, and reporters from across the EU Member States. This report covers 12 months of data: from January 1, 2024 to December 31, 2024.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="wix-policies" level="3">Wix policies</h2></div><div data-component-type="text"><div>Wix’s <a data-composite="true" href="https://www.wix.com/about/terms-of-use" target="">Terms of Use</a>  binds users to various guidelines and policies regarding the content they create at Wix. These include our <a data-composite="true" href="https://www.wix.com/about/content-guidelines" target="">Content Guidelines</a> and related policies, which explain what is and isn’t allowed at Wix. Together, we refer to these as “guidelines” or our “policies&quot;.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="content-policies" level="4">Content policies</h2></div><div data-component-type="text"><div>Wix does not pre-approve the content of our users’ sites and may monitor them for security or safety reasons.</div></div><div data-component-type="text"><div>However, if we receive a valid notice justifying a site's removal - or decide that a user’s content is not in compliance with our Terms of Use and/or our guidelines - we reserve our right to act. This means removing any illegal and/or non-compliant content immediately; as appropriate, and as required by law.</div></div><div data-component-type="text"><div>Our policies prohibit the creation and publication of the content containing:</div></div><div data-component-type="text"><ul>
  <li>Intellectual property infringements</li>  <li>Adult and sexually explicit material used in abusive manners</li>  <li>Spam</li>  <li>Phishing</li>  <li>Harmful technology</li>  <li>Bullying, harassment and defamation</li>  <li>Violence and hate speech</li>  <li>Terrorist content</li>  <li>Illegal and regulated goods and services</li>  <li>Self-harm</li></ul></div><div data-component-type="text"><div>We work hard to enforce our policies as we strive to maintain a free and secure environment for our users and their visitors. This includes using automated tools, manual review and a hybrid approach that combines elements, both to assess content, and to remove or block violating content</div></div><div data-component-type="text"><div>Additionally, we make sure to act upon the actions of repeating offenders and have a policy in place for multiple infringements caused by the same user.</div></div><div data-component-type="text"><div>Further, Wix has measures and protection against misuse in place. We hold accountable reporters of violating content who act in bad faith, as we strive to protect our users and their use of our services as a way to express themselves in a free and unbiased way.</div></div><div data-component-type="text"><div>If we learn that reports submitted by a specific reporter, via our internal notice and action system, are false or unlawful, we suspend the ability of such a reporter to submit notices via our support systems.</div></div><div data-component-type="text"><div>Besides enforcing <a data-composite="true" href="https://www.wix.com/about/content-guidelines" target="">Wix Content Guidelines</a>, we hold in high regard applicable laws of the EU and its Member States. When we are made aware that specific content violates Wix guidelines, we take necessary action against it worldwide.</div></div><div data-component-type="text"><div>If we determine that content violates local law, but does not otherwise violate Wix’s guidelines or Terms of Use, we remove it in a specific jurisdiction by blocking it in the country or region at issue.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="law-enforcement-guidelines" level="4">Law enforcement guidelines</h2></div><div data-component-type="text"><div><a data-composite="true" href="https://www.wix.com/about/law-enforcement-requ" target="">Wix Law Enforcement Guidelines</a> provides practical information for law enforcement agencies and other governmental entities that wish to obtain data held by Wix, or report any illegal content in accordance with an applicable law. </div></div><div data-component-type="text"><div>These guidelines are an informational resource only. They are not intended to preclude due process under the applicable laws in relation to the responses Wix provides in any particular case. Wix reserves the right to act in each individual case in accordance with the mandatory legal requirements applicable to us.</div></div><div data-component-type="text"><div>Before submitting any request to Wix.com, we ask that all law enforcement agencies read this policy to make sure they fully understand our practices.</div></div><div data-component-type="text"><div>The information on the number of orders to provide information about Wix users is available in the <a data-composite="true" href="https://support.wix.com/en/article/dsa-transparency-report-2024#data-and-numbers" target="">data and numbers section</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="internal-complaint-handling-system" level="3">Internal complaint handling system</h2></div><div data-component-type="text"><div>Wix has an internal complaint handling system to process inquiries submitted in accordance with DSA requirements.  The notices may be submitted by:</div></div><div data-component-type="text"><ul>
  <li>Users residing in the EU</li>  <li>Users residing outside of the EU about content accessible within the EU</li>  <li><a data-composite="true" href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32022R2065#d1e2973-1-1" target="">Trusted Flaggers</a> appointed by the European Commission</li></ul></div><div data-component-type="text"><div>If users or third-party complainants find any content or behavior of our services that they consider to be illegal, or in violation of Wix Content Guidelines, or of any other Wix Terms, they can report it via our <a data-composite="true" href="https://www.wix.com/abuse" target="">content abuse forms</a>.</div></div><div data-component-type="text"><div>The abuse forms are divided by types of infringing content users may encounter at Wix to ease the reporting process.</div></div><div data-component-type="text"><div>Our Policy Team reviews the report and takes relevant action in a timely manner. By using these forms, reporters consent to submit inquiries in good faith and not misuse any reporting or the appeals channel by making baseless reports or appeals.</div></div><div data-component-type="text"><div>In order to process the requests submitted via the abuse forms, the reporters are asked to provide as much detailed information as possible. This includes clearly defining the reported content by providing direct links of site pages where such content is located. </div></div><div data-component-type="text"><div>Additionally, reporters are expected to provide statements of reason why they believe Wix is required to act on a certain content, and clarify whether the report is based on a Member State law  violation, or a Wix Terms of Use infringement.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="actions-against-illegal-content-and-violations-of-wix-terms" level="3">Actions against illegal content and violations of Wix Terms</h2></div><div data-component-type="text"><div>If users upload any content that violates an applicable law, Wix Content Guidelines, any other Wix Terms, or any other agreement between users and Wix that governs their use of any Wix services, we may, as appropriate and necessary, with or without notice:</div></div><div data-component-type="text"><ul>
  <li>Warn the user</li>  <li>Restrict the visibility of any infringing or violating content, including removal of or disabling access to such content</li>  <li>Suspend, terminate or restrict monetary payments</li>  <li>Suspend or terminate the provision of Wix services in whole or in part</li>  <li>Suspend or terminate the user account</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="detection-and-enforcement" level="3">Detection and Enforcement</h2></div><div data-component-type="text"><div>As described above, individuals may report content they believe infringes our guidelines or Member State laws. If we determine an infringement of our Terms, or an apparent violation of Member State laws, we act either via proactive or reactive measures.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="4">Proactive measures</h2></div><div data-component-type="text"><div>Based on the &quot;Good Samaritan&quot; provision outlined in the DSA, Wix undertakes voluntary investigations aiming to identify and act against illegal content. We do this by applying a combination of automated tools and human review to proactively moderate content created by our users. Prior to removing such detected content, we hide it and notify the affected user.</div></div><div data-component-type="text"><div>Our automated tools are designed to make our best efforts in trying to identify specific illegal content, or content that violates our terms and policies, such as:</div></div><div data-component-type="text"><ul>
  <li><strong>Child Sexual Abuse Material (CSAM</strong>): Once identified, our team of trained moderators reviews and, if necessary, takes action on suspicious content.</li>  <li><strong>Phishers and fraudster behavior: </strong>Based on specific patterns, we strive to identify accounts that have the purpose of conducting any form of web forgery. This includes publishing malicious websites, or tricking visitors into giving up sensitive information such as passwords, account details, or credit card numbers.</li></ul></div><div data-component-type="text"><div>We apply the latest modeling methodologies and continuously review our automated decision models. We are constantly researching new data and apply the latest technical breakthroughs which allow us to maintain or improve our performance to successfully detect infringing content.</div></div><div data-component-type="text"><div>To maintain and improve the quality of automated decision making tools, we evaluate the performance of specific machine learning models through offline analysis and online testing before setting them to production. We assess many metrics to determine the effectiveness of our automated decision making tools before and after launch. We constantly re-asses information and other relevant KPIs to continually identify areas for improvement.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="4">Reactive measures</h2></div><div data-component-type="text"><div>In addition, Wix employs the following reactive measures:</div></div><div data-component-type="text"><ul>
  <li><strong>Communication channels: </strong>Wix offers channels allowing both individuals and law enforcement agencies to report content that allegedly violates the law, and/or our terms and policies.</li>  <li><strong>Moderation: </strong>We provide ongoing training and support to ensure that our moderators have the necessary skills and knowledge to moderate content effectively.</li></ul></div><div data-component-type="text"><div>As a general rule, we base our assessment and decision-making for content moderation on the specific content users have made available online via our hosting services. This includes information contained in any notices we receive. However, where appropriate, we may also consider actions and statements made outside of our services in order to maintain a safe and respectful environment for all our customers and our users’ users.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="data-and-numbers" level="3">Data and numbers</h2></div><div data-component-type="text"><div>Please find the numbers of internal complaint system notices, Member States’ removal and user data orders, and Trusted Flaggers inquiries, as well as the median processing time of each type of complaint in our <a data-composite="true" href="https://e23ef30e-3145-4ed2-ae53-3a0910aef87e.usrfiles.com/ugd/e23ef3_aacc3b098e71453c9ed7a0b996bbf5e3.xlsx" target="_blank">Transparency Report</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="conclusion" level="3">Conclusion</h2></div><div data-component-type="text"><div><br />
Wix's primary objective is to ensure the safety of our users and employees. All the actions outlined in this report are aimed at earning and maintaining our customers’ trust. We strive to improve online safety and to make the internet a better place. </div></div><div data-component-type="text"><div>Alongside our strong and proactive controls, we are constantly developing new tools and enhancing our technology to identify bad actors and illegal content, ensuring they are prevented from appearing at Wix. </div></div><div data-component-type="text"><div>We proactively tackle phishing and inappropriate content before users and their visitors ever face it. In cases where things fall through and are reported, we act as fast as possible to disable the content, hold infringers accountable, and use these occurrences to strengthen our future prevention and monitoring efforts.</div></div><div data-component-type="text"><div>We will continue to innovate and collaborate with industry partners and governments to improve consumer outcomes. Updates on our ongoing efforts, including those mandated by the DSA, will be shared every year through this transparency report.</div></div>

Name of service provider: Wix.comDate of submission: February 24,  2026Reporting period: January 1, 2025 to December 31, 2025Established in 2006, Wix.com Ltd. is a leading global web development compa...

DSA Transparency Report 2025

Discover how Wix.com, a leading web development company established in 2006, empowers users to create professional online presences with its innovative SaaS solutions. Learn about Wix's commitment to accessibility, user experience, and compliance with the Digital Services Act, ensuring a safe online community. Access the Transparency Report for insights into content moderation activities conducted over the reporting period from January 1, 2025, to December 31, 2025.

<div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div><strong>Name of service provider</strong>: Wix.com</div><div><strong>Date of submission</strong>: February 24,  2026</div><div><strong>Reporting period:</strong> January 1, 2025 to December 31, 2025</div></div></div></div><div data-component-type="text"><div>Established in 2006, Wix.com Ltd. is a leading global web development company, offering SaaS solutions to hundreds of millions of users worldwide.</div></div><div data-component-type="text"><div>Wix.com was founded on the belief that the internet should be accessible to all, with a mission to enable anyone to create a personalized, professional-looking online presence.</div></div><div data-component-type="text"><div>Wix provides innovative, complete solutions distinguished by performance, security, and reliable infrastructure for both self-creators and professionals. With a comprehensive suite of AI-powered tools, Wix has revolutionized web development, empowering users to create, manage, and grow their businesses online.</div></div><div data-component-type="text"><div>Our easy-to-use tools and cutting-edge technologies simplify the web creation process, allowing individuals and businesses to design stunning websites, online stores, and portfolios without any coding skills. The freemium SaaS model offers both free and premium services, ensuring that Wix users of all skill levels can thrive in the online landscape.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="wix-and-the-digital-services-act" level="3">Wix and the Digital Services Act</h2></div><div data-component-type="text"><div>Wix aligns with the European Commission’s efforts to address harmful content online. Since the DSA was enacted in July 2022, we have been committed to adhering to its guidelines.</div></div><div data-component-type="text"><div>Beyond meeting the DSA requirements, Wix continues to enhance user experience, expand control features, and strengthen transparency to further our mission of fostering a safe, positive, and empowering online community.</div></div><div data-component-type="text"><div>Please find data on the content moderation activities performed at Wix in our <a data-composite="true" href="https://e23ef30e-3145-4ed2-ae53-3a0910aef87e.usrfiles.com/ugd/e23ef3_b5b9548bde564b6e96939f34552c1861.xlsx" target="_blank">Transparency Report</a>. This report covers 12 months of data, from January 1, 2025 to December 31, 2025.</div></div>

How to begin

Choosing a template

Hiring a professional to build your site

Build your website and business with Wix. Try using our AI tools to create your website, customize templates, or hire professionals to build or enhance your online presence.

Getting started with Wix

Learn how to build your website and business using Wix.

Wix Editor basics

Using the Editor tools

Your site's layout

Strips and columns

Your site's structure

Designing your site

Pages

Menus

Managing pages and menus

Text

Buttons

Containers and boxes

Slideshows

Shapes and lines

Adding and customizing elements

Images

Galleries

Videos

Documents and files

Adding files and media

Working with elements

Using effects and animations

Sharing and promoting your site

Adding advanced elements

Getting started

Mobile tools

Pages on mobile

Background on mobile

Mobile site layout

Site menu on mobile

Text on mobile

Media on mobile

Other elements on mobile

Troubleshooting your mobile site

Building a mobile site

Troubleshooting Editor sites

Using the Wix Editor

Using your dashboard

Managing your site

Managing Roles & Permissions

Getting started with AI

Using AI to create & manage your website

Using AI to set up your business

AI Marketing Agent

AI Custom Agent

Front Desk Agent

Using AI agents

AI tools

Getting started with the editor

Using the editor tools

Structuring your site

Adding animations and effects

Branding your site

Troubleshooting your site

Using the Wix Harmony Editor

Media Manager basics

Uploading media

Purchasing media

Managing media

Troubleshooting media

Adding & managing media

Using the Pro Gallery

Editing images (Wix Photo Studio)

Getting started with Wixel

Creating and managing projects

Designing with Wixel

Upgrading and account management

Wixel

Managing your media

Wix Multilingual basics

Translating your website

Managing languages

SEO in Wix Multilingual

Creating a multilingual website

Privacy and GDPR

About accessibility

Making your site accessible

Advanced accessibility features

Building an accessible site

About the CMS (Content Management System)

Managing CMS collections

Connecting CMS collection content to your site

Working with dynamic pages and the CMS

Connecting user input elements to CMS

Using CMS with other Wix products

Advanced CMS features

Wix for Developers

Test Site

SSO Login

Wix Blocks

Advanced features

Getting started with  Wix Vibe

Managing your Wix Vibe site

Customizing your Wix Vibe site

Publishing your Wix Vibe site

Using Wix Vibe

Read how to use the Wix Editor and manage content on your site. Discover how to protect your visitors' privacy and make your site accessible.

Creating a website

Design and manage your site with smart functionalities.


Changing your account settings

Sign in issues

Managing your account

Upgrading to a Premium plan

Billing for Premium Plans

Billing for Domains

Billing for Google Workspace Business Emails

Managing your subscriptions

Charges, payments and tax

Invoices for Wix services

Using vouchers and promotions

Billing & premium subscriptions

Review your account settings, manage your subscriptions and plans and understand your invoices.

Account & billing

Manage subscriptions, plans and invoices.

Managing your site with the Wix app

Mobile apps basics

Customizing your own mobile app

Managing your own mobile app

Submitting your mobile app for approval

Building your own mobile app

Customizing your site on the Wix member apps

Managing your site on the Wix member apps

Using mobile apps as a member

Using the Wix member apps

Mobile apps for your customers

Use our mobile apps to run your business efficiently on the go and set up a dedicated app for your site members to stay in touch. 

Using the Wix mobile apps

Run your business and connect with members.

Domain basics

Wix domains

Domains purchased elsewhere

Transferring domains

Managing domains

Troubleshooting domains

Follow our step-by step guides to learn how to purchase, connect or transfer a domain for your site, and find out how to keep your site’s data secure.

Connecting a domain

Learn to purchase, connect or transfer a domain to your site.

Setting up your store

Managing products and categories

Setting up shipping & fulfillment

Wix Stores

Business solutions & apps

Get tools to grow your business and web presence. Find the right tools for your specific needs, set up online payments and keep track of your site's analytics.

Managing your business

Get tools to grow your business and web presence.