Wix and The Digital Services Act
3 min read
The Digital Services Act (DSA) is a European Union regulation aiming to create a safer digital space where the fundamental rights of users are protected. Its enforcement commences on January 1, 2024.
In this article, learn about:
About the DSA
The DSA applies to online intermediary companies based within, or outside of, the European Union, that link users to content, products, or services in the EU single market. Additionally, the DSA applies to users who are located in the EU and create digital content available in the EU.
The main objectives of the DSA are to:
- Streamline requirements towards content moderation notice-and-action mechanisms
- Allow users to appeal content moderation decisions
- Unify requirements for requests issued by law enforcement bodies
- Oblige companies to create transparency reports about content moderation procedures
Submitting notices under the DSA
Under the DSA platforms, such as Wix, are required to have a process in place to aid the notification of illegal content by individuals or entities. Notices may be submitted by:
- Users residing in the EU
- Users residing outside of the EU about content accessible within the EU
- Trusted Flaggers appointed by the European Commission
According to Article 16 of the DSA, government authorities, trusted flaggers, and users online can submit complaints about illegal content. Click to submit a notice.
Content guidelines
Wix does not pre-approve customers' sites and only monitors them for security or safety reasons. However, if we receive a report about a specific site or account which contains content prohibited by our Content Guidelines, we may be obliged to remove it.
Law enforcement guidelines
If you are a member of a police department or government agency, and are investigating an ongoing case, you may contact us at any time. Our policy is to comply as best as we can with any ongoing police investigations. However, to make sure your inquiry is handled in the most efficient way, please consult our Law Enforcement Guidelines.
Actions we may take against illegal content and violations of the Wix Terms
If you upload any Content that violates an applicable law, Wix Content Guidelines, any other Wix Terms, or any other agreement between you and Wix that governs your use of any Wix Services, we may, as appropriate and as necessary:
- Warn you
- Restrict the visibility of any infringing or violating content, including removal of, disabling access to, or demoting such content
- Suspend, terminate, or restrict monetary payments
- Suspend or terminate the provision of Wix services, in whole or in part
- Suspend or terminate your user account
Information on EU Digital Services Act redress possibilities
You can appeal a decision we take about your Wix site or account if you disagree with it. Please note that the following redress possibilities are available:
- Contact us at appeals@wix.com from the email address associated with your Wix account where the reported/detected content is located within 6 months after the notification. Please add an explanation as to why you believe the decision should be reversed.
- If you want to appeal the removal of your app or Wix Partner account, you can contact one of the certified settlement bodies under the Digital Services Act (Regulation EU 2022/2065, DSA).
- Under the applicable laws of your country, you may also have the right to seek judicial redress.
Designated Point of Contact
Pursuant to Articles 11 and 12 of the DSA, Wix appoints Wix Online Platforms Limited as a point of contact for inquiries from member state authorities, the EU Commission, European Board for Digital Services, and recipients of the service. Please submit inquiries in English to legal@wix.com.
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