Describe your issue in a chat to get help right away, 24/7. If needed, you can ask for a Customer Care Expert to step in. Then choose your preferred contact option - chat, phone, or email. Availabilit...

Contacting Wix Customer Care for Support

Get immediate assistance by chatting with Wix Customer Care, available 24/7. You can request a Customer Care Expert for help and choose your preferred contact method—chat, phone, or email—based on your language and time zone. The article also provides details on support hours for various languages and tips for preparing your inquiry to ensure efficient assistance.

<div data-component-type="text"><div>Describe your issue in a chat to get help right away, 24/7. </div><div><br /></div><div>If needed, you can ask for a Customer Care Expert to step in. Then choose your preferred contact option - chat, phone, or email. Availability may change according to your time zone, language and issue.</div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
     <div class="call-to-action-wrapper-text">
Wix Customer Care is here to help with all your questions.
    </div>
 
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://www.wix.com/contact/en?referral=article_0bdfcec6-a05e-4604-be55-cacd7e912259" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        Start a Chat
      </a>
  </div>
</div></div><div data-component-type="table"><div class="table-wrapper"><table><thead><tr><th data-column-width="138.671875"><div>Language </div></th><th data-column-width="260.65625"><div>Callback hours</div></th><th data-column-width="300.671875"><div>Chat hours</div></th></tr></thead><tbody><tr><td><div>English</div></td><td><div>24/7</div></td><td><div>Monday-Friday 2AM-6PM EST</div></td></tr><tr><td><div>Dutch</div></td><td><div>Monday–Friday: 09:00–18:00 CEST</div></td><td><div>Monday–Friday: 09:00–18:00 CEST</div></td></tr><tr><td><div>French</div></td><td><div>Sunday–Friday: 08:00–23:00 CEST (Paris)<br />
Sunday–Friday: 02:00–17:00 EDT (Montreal).</div></td><td><div>Sunday–Friday: 08:00–23:00 CEST (Paris)<br />
Sunday–Friday: 02:00–17:00 EDT (Montreal).</div></td></tr><tr><td><div>German</div></td><td><div>Sunday–Friday: 08:00–21:00 CEST</div></td><td><div>Sunday–Friday: 08:00–21:00 CEST</div></td></tr><tr><td><div>Hebrew</div></td><td><div>Sunday–Thursday: 8:00 AM – 8:00 PM IDT</div></td><td><div>Sunday–Thursday: 9:00 AM–8:00 PM IDT</div></td></tr><tr><td><div>Italian  </div></td><td><div>Monday–Friday: 09:00–18:00 CEST</div></td><td><div>Monday–Friday: 09:00–18:00 CEST</div></td></tr><tr><td><div>Japanese</div></td><td><div>Monday–Friday: 09:00–01:00 JST</div></td><td><div>Monday–Friday: 09:00–22:00 JST</div></td></tr><tr><td><div>Portuguese  </div></td><td><div>Monday–Friday: 04:00–21:00 BRT</div><div>Sunday: 04:00–13:00 BRT</div></td><td><div>Monday–Friday: 04:00–21:00 BRT</div></td></tr><tr><td><div>Spanish</div></td><td><div>Monday–Sunday: 01:00–18:00 CST (Mexico City) Monday–Sunday: 09:00–02:00 CEST (Madrid)</div></td><td><div>Sunday–Friday: 01:00–18:00 CST (Mexico City)</div><div>Sunday–Friday: 09:00–02:00 CEST (Madrid)</div></td></tr><tr><td><div>Turkish</div></td><td><div>Monday–Friday: 10:00–19:00 TRT</div></td><td><div>Monday–Friday: 10:00–19:00 TRT</div></td></tr></tbody></table></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click below for answers to common questions about contacting Wix Customer Care for support. </div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What information should I have ready before contacting Wix Customer Care? </h4><div class="collapsible-content"><div>Have your Wix account details handy, such as your email address and the URL of your site. Additionally, gather any relevant information about your issue, such as error messages, screenshots, or steps you've already taken to resolve the problem. </div><div><br /></div><div>This helps speed up the support process and allows Customer Care to assist you more efficiently.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Does Wix offer support in Russian or Korean languages?</h4><div class="collapsible-content"><div>Yes. We offer email support in Russian and Korean. However, we do not provide callback services in these languages.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is there a charge for phone support? </h4><div class="collapsible-content"><div>Charges for phone support may be applied by your local phone provider. Check with your provider for specific rates. Wix does not charge you for phone, chat, or email support. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Where can I find a ticket number for my support request?</h4><div class="collapsible-content"><div>If you're using the <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-switching-to-wix-studio" target="">Wix Studio platform</a>, you can find all your ticket numbers ﻿in your <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-viewing-your-customer-care-ticket-log" target="">Customer Care ticket log</a>. ﻿</div><div>﻿</div><div>If you're not using Wix Studio, how you find your ticket number depends on the type of interaction you have with Customer Care:﻿</div><ul>
  <li><strong>Chat and phone support: </strong>﻿Make sure to ask the Customer Care expert for your ticket number as it is not automatically sent in chat or phone support.</li>  <li><strong>Email support:</strong> After emailing Customer Care, you should receive an email confirming that we received your request. You can find your ticket number at the bottom of this email.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I follow up on a previous support request? </h4><div class="collapsible-content"><div>Use the ticket number of your support request to follow up on a previous request. You can reference this number when contacting Customer Care again. </div><div><br /></div><div>To learn how to view your ticket number, view the FAQ above.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What can I do if my call or chat with Customer Care is disconnected?</h4><div class="collapsible-content"><div>If your call or chat with Customer Care is disconnected, you can request a new callback or chat to continue receiving support. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What can I do if I need help outside of the listed operating hours? </h4><div class="collapsible-content"><div>For help outside of operating hours, you can check the <a data-composite="true" href="https://support.wix.com/en" target="_blank">Wix Help Center</a> for articles and guides, chat with our <a data-composite="true" href="https://www.wix.com/contact" target="_blank">Helpmate</a>, or submit an email support request.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What should I do if chat support is not available in my language? </h4><div class="collapsible-content"><div>If chat support is not available in your language, you can still contact Wix Customer Care through other methods like email or callback services. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is chat support available on mobile devices? </h4><div class="collapsible-content"><div>Currently, chat support is best accessed from a desktop computer. For the best experience, log in to your Wix account from a desktop or laptop when seeking chat support.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What can I do if I'm having trouble with my microphone during a voice conversation with Cara?</h4><div class="collapsible-content"><div>If you're experiencing microphone issues during a voice conversation with Cara, the Customer Care voice assistant, make sure your browser has permission to access your microphone and that your audio equipment is working properly. For step-by-step troubleshooting, check out <a data-composite="true" href="https://support.wix.com/en/article/troubleshooting-issues-with-cara-the-customer-care-voice-assistant" target="">Troubleshooting Issues with Cara, the Customer Care Voice Assistant</a>.<br />
<br />
<strong>Note: </strong>Currently, Cara, the Customer Care voice assistant, is available in English only, and is not available to all users. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I find Cara, the voice assistant?</h4><div class="collapsible-content"><div>You can access Cara — also known as Live AI Guidance — from the Help widget in your site's dashboard. </div><div><br />
<strong>To get help from your Cara:</strong></div><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Dashboard&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/home/" target="_blank">Go to your site's dashboard</a>.</li>  <li>Click <strong>Help</strong> at the top of the page.</li>  <li>Click <strong>Start</strong> in the <strong>Get help from Cara, your voice assistant</strong> section.</li></ol><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2026/05/12/c76f0c73-836e-4bdf-8c04-707cea110aa5/3d5b0a76-b69d-46d3-ab5d-22a9efeda43f.png" /></div><div><br /></div><div>For troubleshooting tips, check out <a data-composite="true" href="https://support.wix.com/en/article/troubleshooting-issues-with-cara-the-customer-care-voice-assistant" target="">Troubleshooting Issues with Cara, the Customer Care Voice Assistant</a>.</div></div></div></div>

In the Wix Help Center, you can find hundreds of articles and detailed tutorials in the following languages: English, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Russian, Spa...

Available Languages in the Wix Help Center

Discover how to access the Wix Help Center in multiple languages, including English, Spanish, French, and more. By changing your language settings in your profile, you can easily navigate through hundreds of articles and tutorials tailored to your preferred language. This ensures you get the support you need in a way that’s comfortable for you.

<div data-component-type="text"><div>In the Wix Help Center, you can find hundreds of articles and detailed tutorials in the following languages: English, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish and Ukrainian. </div></div><div data-component-type="heading"><h2 id="" level="3">To view the Wix Help Center in another language:</h2></div><div data-component-type="text"><ol>
  <li>Go to the <a data-composite="true" href="https://support.wix.com/en/" target="_blank">Wix Help Center</a>. </li>  <li>Click your profile at the top right and select the <strong>Languages</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/c9645f94-44fe-471f-91a6-7d149990294c/167ab57b-a2e3-4210-add6-1ca1e1cbded1/2021/01/25/cfdc5cec-24c4-4d9e-8952-965d57aabe49/ccf21461-68c1-4910-b5b1-65846e28d84c.png" /> .<br />
<strong>Note:</strong> If you're signed in to Wix, click your user profile at the top right, then click <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/c9645f94-44fe-471f-91a6-7d149990294c/167ab57b-a2e3-4210-add6-1ca1e1cbded1/2021/01/25/cfdc5cec-24c4-4d9e-8952-965d57aabe49/ccf21461-68c1-4910-b5b1-65846e28d84c.png" /> <strong>English</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2023/12/06/2297f3d1-16e4-454c-9d1c-f8284da9170b/9c10780c-7f9c-49b1-b122-eb1fc4d7b59f.png" alt="A screenshot of selecting another language in the Wix Help Center." /></div></div><div data-component-type="text"><ol>
  <li>Select the relevant language.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix offers phone support in several languages. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="">contacting Wix Customer Care</a>. </div></div></div></div>

The Wix Services Status page lets you view the health and availability of all Wix Services in one place. If an outage occurs, you'll be able to see it on this page in (almost) real time. If your site'...

Wix Services Status Page

Stay informed about the health and availability of all Wix Services by checking the Wix Services Status page. Discover real-time updates on any outages that may affect your site or services. If you're experiencing issues, this page helps you identify if it's a system-wide problem. For persistent troubles, access the Wix Technical Assistant for further support.

<div data-component-type="text"><div>The Wix Services Status page lets you view the health and availability of all Wix Services in one place. If an outage occurs, you'll be able to see it on this page in (almost) real time. </div></div><div data-component-type="text"><div>If your site's not loading, or you're having trouble with one of our services (editor, apps etc.), it may be related to a system wide issue that we're experiencing. Check below to see the status of the service you're having trouble with, or click to go directly to the <a data-composite="true" href="https://status.wix.com/" target="_blank">Status Page</a>.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>If the box below says &quot;Everything is working&quot; and you're still having trouble, click <a href="https://support.wix.com/en/article/wix-technical-assistant" target="">here</a> for the Wix Technical Assistant.</div></div></div></div><div data-component-type="iframe"><div class="iframe-wrapper" style="text-align:left"><iframe src="https://status.wix.com/" style="width:600px;height:1000px;" scrolling="auto"></iframe></div></div>

Get solutions faster by sending a screenshot of the problem you're experiencing. Make sure to take a screenshot of your entire browser window so we can understand and solve the issue as soon as possib...

Sending Screenshots to Wix Customer Care

Learn how to quickly resolve issues by sending screenshots to Wix Customer Care. This article guides you on taking screenshots from various devices, ensuring you capture the entire browser window for effective support. You'll also discover how to attach these images or videos when connecting with a Customer Care Expert, enhancing the assistance you receive. Follow these steps to streamline your support experience and get solutions faster.

<div data-component-type="text"><div>Get solutions faster by sending a screenshot of the problem you're experiencing. Make sure to take a screenshot of your entire browser window so we can understand and solve the issue as soon as possible.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="taking-a-screenshot" level="3">Taking a screenshot</h2></div><div data-component-type="text"><div>Learn how to take a screenshot from your computer or mobile device.</div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Desktop" class="tab-heading heading-0">Desktop</div><div data-slug="Mobile-device" class="tab-heading heading-1">Mobile device</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ul>
  <li>Learn how to <a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-windows" target="">take a screenshot on Windows</a>. </li>  <li>Learn how to <a data-composite="true" href="https://support.wix.com/en/article/taking-a-screenshot-using-a-mac" target="">take a screenshot on Mac</a>.</li></ul></div></div><div class="tab-content"><div data-component-type="text"><ul>
  <li><strong>Android:</strong> Click <a data-composite="true" href="http://www.howtogeek.com/121133/how-to-take-screenshots-on-android-devices-since-4.0/" target="_blank">here</a> for instructions.</li>  <li><strong>iPhone and iPad:</strong> Click <a data-composite="true" href="https://support.apple.com/en-il/HT200289" target="_blank">here</a> for instructions.</li>  <li><strong>Windows Phone:</strong> Click <a data-composite="true" href="http://www.windowsphone.com/en-us/how-to/wp8/photos/take-a-screenshot" target="_blank">here</a> for instructions.</li>  <li><strong>Blackberry:</strong> Click <a data-composite="true" href="https://www.att.com/device-support/article/wireless/KM1305684/BlackBerry/BBB100" target="_blank">here</a> for instructions.</li></ul></div></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>If you are taking a screenshot of a billing page or bank statement, make sure you <strong>conceal your full credit card number and CVV number</strong>. Leave only the last 4 digits of the credit card visible. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="sending-a-screenshot-to-wix-customer-care" level="3">Sending a screenshot to Wix Customer Care</h2></div><div data-component-type="text"><div>When you reach a Customer Care Expert in our Helpmate chatbot, you can attach screenshots or videos to your support request. The attachment option is not available while you are interacting with the automated chatbot. It appears only when the chatbot connects you with a Customer Care Expert. This helps our team see exactly what you’re experiencing so we can assist you more effectively.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Supported file types:</div><div class="info-content"><div>You can attach up to 7 images or videos. <a data-composite="true" href="https://support.wix.com/en/article/wix-media-supported-media-file-types-and-file-sizes" target="">View the supported file types</a>. </div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To attach a screenshot or video:</h2></div><div data-component-type="text"><ol>
  <li>Access Helpmate at <a data-composite="true" href="https://www.wix.com/contact" target="_blank">www.wix.com/contact</a>.</li>  <li>Chat with Helpmate to provide details about the issue. </li>  <li>If you're unable to resolve the issue, Helpmate lets you know you can add screenshots and videos before it connects you to a Customer Care Expert. Click the <strong>Attachment</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2021/10/01/b29a5837-927a-407f-a8b3-09c5b30c2c85/e4d88761-af1e-4395-b1cc-069014948c27.png" />, select up to 7 files and click <strong>Open</strong>.<br />
<strong>Tip: </strong>You can also drag and drop files onto the page to attach them. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2025/08/13/99426d84-97f6-46f7-bb7a-c4aed9a5d3f2/4708be2a-97fa-43dc-9e9a-d63c1e07ce9e.png" alt="Screenshot of the attachment icon that allows you to upload files when contacting Customer Care." /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Send</strong>.</li>  <li>Choose from the available options to contact Wix Customer Care.  </li></ol></div>

Communicate what you see on your screen better by taking a screenshot using the Snipping Tool on your PC.To take a screenshot using the Snipping Tool:Click the Windows Start button (the Windows logo)....

Taking a Screenshot Using Windows

Discover how to effectively communicate by taking screenshots using the Snipping Tool on your PC. This article guides you through the process of capturing specific areas of your screen, marking them if needed, and saving your screenshots in various formats. You’ll also learn how to prepare your screenshots for submission to Wix Customer Care, ensuring you provide the necessary information for support.

<div data-component-type="text"><div>Communicate what you see on your screen better by taking a screenshot using the Snipping Tool on your PC.</div></div><div data-component-type="heading"><h2 id="" level="3">To take a screenshot using the Snipping Tool:</h2></div><div data-component-type="text"><ol><li>Click the Windows <strong>Start</strong> button (the Windows logo).<br /><strong>Note</strong>: On Windows 8.1, hover over the lower right corner of your screen, and select <strong>Search</strong>).</li><li>Type <strong>Snipping Tool</strong> in the search box then select <strong>Snipping Tool</strong>.</li><li>Click the top left corner of the area you want to snip.</li><li>Drag the cursor down and to the right until the area you want to snip is outlined. </li><li>(Optional) Use the <strong>Highlighter </strong>to mark an area of the snip.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/03/01/27ebdacc-0384-4968-9f5b-6b2ad8579641.png" alt="The Snipping Tool on Windows." /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>File</strong> on the top menu.</li>  <li>Click <strong>Save as</strong>. </li>  <li>Enter the<strong> File name</strong>. </li>  <li>Click <strong>Save</strong>.<strong> </strong></li></ol><div><br />
View more details about <a data-composite="true" href="https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots" target="_blank">using the Snipping Tool</a>. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Sending your screenshot to Wix Customer Care?</div><div class="info-content"><div>Make sure to save your screenshot in one of the following file types: .jpeg, .jpg, .png, .gif, .ico, .bmp, or .tiff. Learn how to <a href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket">add a screenshot to a support ticket</a>.</div></div></div></div>

Communicate what you're seeing on your screen better by taking a screenshot. To take a screenshot using a Mac:Press Shift + Command + 4 on your keyboard. Click and drag your cursor to select the area ...

Taking a Screenshot Using a Mac

Learn how to take a screenshot on your Mac to effectively communicate what you see on your screen. By pressing Shift + Command + 4, you can easily select and capture any area of your display, with the image automatically saved as a .png file on your desktop. This guide also shows you how to add your screenshot to a ticket when contacting Wix Customer Care for support.

<div data-component-type="text"><div>Communicate what you're seeing on your screen better by taking a screenshot. </div></div><div data-component-type="heading"><h2 id="" level="3">To take a screenshot using a Mac:</h2></div><div data-component-type="text"><ol><li>Press <strong>Shift </strong>+<strong> Command </strong>+ <strong>4 </strong>on your keyboard. </li><li>Click and drag your cursor to select the area of your screen you wish to capture.</li><li>Release your mouse or trackpad button.</li></ol><div><br />Your screenshot is saved automatically as a .png file on your desktop. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Sending your screenshot to Wix Customer Care?</div><div class="info-content"><div>Learn how to <a href="https://support.wix.com/en/article/adding-a-screenshot-to-a-ticket">add a screenshot to a ticket</a>.</div></div></div></div>

Get issues resolved faster by sending us a screen recording of the problem you're experiencing. A screen recorded video can help us understand what the issue looks like from your end, so we can better...

Sending a Video to Wix Customer Care

Learn how to resolve issues more efficiently by sending a screen recording of the problem you're facing. This visual aid helps our support team understand the issue better and troubleshoot effectively. Discover recommended tools like Screencast, Screencastify, and QuickTime for recording your screen, and find out how to upload your video for our experts to review.

<div data-component-type="text"><div>Get issues resolved faster by sending us a screen recording of the problem you're experiencing. A screen recorded video can help us understand what the issue looks like from your end, so we can better troubleshoot. </div><div><br /></div><div>Record your screen from an <a data-composite="true" href="https://support.wix.com/en/article/opening-your-browser-in-incognitoprivate-browsing-mode" target="">incognito (private) browsing window</a>, then upload it to the web and send us the video URL when you contact Wix Customer Care. </div></div><div data-component-type="heading"><h2 id="" level="4">Recommended programs for recording your screen: </h2></div><div data-component-type="text"><ul>
  <li><strong>Screencast: </strong><a data-composite="true" href="https://www.screencast.com/" target="_blank">Sign up for a Screencast account</a>, then record your video and send us the URL. </li>  <li><strong>Screencastify: </strong>Add the <a data-composite="true" href="https://chrome.google.com/webstore/detail/screencastify-screen-vide/mmeijimgabbpbgpdklnllpncmdofkcpn" target="_blank">Screencastify extension</a>, then record your video and send us the URL. </li>  <li><strong>QuickTime (for Mac): </strong>Record your video in <a data-composite="true" href="https://support.apple.com/guide/quicktime-player/welcome/mac#screen" target="_blank">QuickTime</a>, then upload it to a video hosting site, such as <a data-composite="true" href="http://www.YouTube.com" target="_blank">YouTube</a>, and send us the URL. Make sure the video is set to public so our Experts can view it. </li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">To contact Wix Customer Care for support:</div><div class="info-content"><div>Make sure you're logged in to your Wix account from a computer and <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="_blank">click here</a> to get started. </div></div></div></div>

Your profile name in Wix Customer Care is the Wix account name you used when you submitted your first support request. You can easily change your account name, however this does not change your suppor...

Request: Changing Your Profile Name in the Wix Customer Care

Learn how to change your Wix account name, which is the name you used when submitting your first support request. While updating your account name is straightforward, keep in mind that it won't affect your support profile name. Your feedback is valuable to us as we continuously strive to enhance our products.

<div data-component-type="text"><div>Your profile name in Wix Customer Care is the Wix account name you used when you submitted your first support request. You can easily <a data-composite="true" href="https://support.wix.com/en/article/about-your-site-url-prefix" target="">change your account name</a>, however this does not change your support profile name.</div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div>

Currently, the Wix Help Center shows the same content to all users. We are working on improving our Help Center to give you the best experience possible, including personalized article recommendations...

Request: Personalized Help Center Article Recommendations

Discover how Wix is enhancing the Help Center experience by introducing personalized article recommendations tailored to your unique needs and interactions. Stay informed about ongoing improvements and learn how your feedback plays a crucial role in shaping the support you receive.

<div data-component-type="text"><div>Currently, the Wix Help Center shows the same content to all users. We are working on improving our Help Center to give you the best experience possible, including personalized article recommendations based on your unique needs and interactions with our platform. </div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is hugely appreciated.</div></div>

Currently, the Wix Help Center does not offer a Ticket History section where you can look up all the interaction you've had with Wix Customer Care in the past.If you are using Wix Studio, you can view...

Request: Customer Care Ticket History

Discover how to access your team's ticket log in Wix Studio to keep track of your interactions with Wix Customer Care. While the Wix Help Center currently lacks a Ticket History section, this feature in Wix Studio helps you stay organized. Your feedback is valuable as we continue to enhance our services.

<div data-component-type="text"><div>Currently, the Wix Help Center does not offer a Ticket History section where you can look up all the interaction you've had with Wix Customer Care in the past.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div>If you are using Wix Studio, you can <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-viewing-your-customer-care-ticket-log" target="">view your team's ticket log</a> from your workspace.</div></div></div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is hugely appreciated.</div></div>

Need extra help resolving an issue with Wix? The Google Chrome Remote Desktop tool lets a Wix Customer Care expert see your screen during a call or chat, making it easier to guide you step-by-step. It...

Sharing Your Screen with Wix Customer Care

Discover how to use the Google Chrome Remote Desktop tool for effective support from Wix Customer Care. This secure, temporary screen-sharing feature allows an expert to view your screen during a call or chat, making it easier to resolve complex issues together. Learn how to set up the extension, share your screen, and maintain your privacy while receiving step-by-step guidance. Get the help you need with confidence!

<div data-component-type="text"><div>Need extra help resolving an issue with Wix? The Google Chrome Remote Desktop tool lets a Wix Customer Care expert see your screen during a call or chat, making it easier to guide you step-by-step. It’s a secure, temporary way to tackle tricky problems, especially if instructions feel unclear or the issue is hard to explain. Here's how it works and how it keeps your privacy safe.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="about-the-google-chrome-remote-desktop-extension" level="3">About the Google Chrome Remote Desktop extension</h2></div><div data-component-type="text"><div>The Google Chrome Remote Desktop extension is a tool Wix Customer Care experts use during chats or calls to help resolve your issue faster. Whether you're having trouble following instructions or describing unusual problems, screen sharing makes things clearer. This tool is just for viewing your screen—your expert will guide you to resolve the issue yourself, so you stay in control.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="starting-a-screen-sharing-session" level="3">Starting a screen-sharing session</h2></div><div data-component-type="text"><div>Follow these steps to set up screen sharing during your support call or chat. </div></div><div data-component-type="heading"><h2 id="" level="4">To start sharing your screen:</h2></div><div data-component-type="text"><ol>
  <li>Install the Google Chrome Remote Desktop extension:
    <ol>
      <li><a data-composite="true" href="https://remotedesktop.google.com/home" target="_blank">Go to Google Chrome Remote Desktop</a>.</li>      <li>Click <strong>Share my screen</strong> and download the extension to your browser:
        <ul>
          <li><strong>Mac:</strong> Follow the prompts to enable permissions and install the extension.</li>          <li><strong>Windows:</strong> Installation is automatic and doesn’t require extra steps.</li>        </ul>      </li>    </ol>  </li>  <li>Share your access code with your Customer Care expert: 
    <ol>
      <li><a data-composite="true" href="https://remotedesktop.google.com/home" target="_blank">Go to Google Chrome Remote Desktop</a>.</li>      <li>Click <strong>Share my screen</strong>.</li>      <li>Click <strong>+ Generate Code </strong>to<strong> </strong>create your unique access code.</li>      <li>Share the access code with your expert.</li>    </ol>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2025/03/14/38521964-0867-498f-aaaa-f90f0e5aeb9d/79ec3e97-d3cd-4e40-86b7-d3ed8335bd82.png" alt="Screenshot of generating a code to share with your expert." /></div></div><div data-component-type="text"><ol>
  <li>After your Customer Care expert enters the code on their end, click <strong>Share </strong>to give them access to your screen.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2025/03/14/b44ec6d7-6394-405b-924c-51ffda873e5b/a6af59b2-793d-4f16-aa40-53fc7fa08c5c.png" alt="Screenshot of clicking to allow Customer Care to see your computer screen." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="following-the-session-process" level="3">Following the session process</h2></div><div data-component-type="text"><div>Once screen sharing starts, here’s what to expect:  </div><ul>
  <li><strong>Guidance, not control: </strong>Your expert is there to guide you step by step. They won’t take control of your mouse or keyboard.  </li>  <li><strong>Stay present:</strong> Stay at your computer for the entire session. If you need to step away, close the session to protect your privacy.  </li>  <li><strong>No transactions or edits:</strong> For your security, experts won’t handle payments or make edits to your site while screen sharing.  </li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="ending-the-session-and-ensuring-security" level="3">Ending the session and ensuring security</h2></div><div data-component-type="text"><div>When your session with Customer Care wraps up, your expert will explain the resolution and close the session. If needed, you can end the session yourself by clicking <strong>Stop Sharing</strong>. </div><div><br /></div><div>For added privacy, you can uninstall the Google Chrome Remote Desktop extension after the session. This ensures that the tool can’t be reused without your consent. Remember to share your screen only when necessary, close the session if you need to step away, and rest assured that your screen is only visible for the duration of the help session.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Need help?</div><div class="info-content"><div><a data-composite="true" href="https://support.wix.com/en/contact" target="_blank">Contact Wix Customer Care</a> for expert assistance any time.</div></div></div></div>

This article refers to the previous version of Wixel. A new version was released in December 2025. If you're unsure whether you’re using the new or previous Wixel, view more information here.Wixel is ...

Getting help with Wixel

Discover how to unleash your creativity with Wixel, our innovative design tool that helps you create stunning visuals without needing a design background. This article provides an overview of Wixel's features, including getting started, managing projects, and utilizing AI tools for design. You’ll also find resources for billing and account management. Dive into the Wixel Help Center for comprehensive guidance and start bringing your design ideas to life!

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title"></div><div class="info-content"><div>This article refers to the previous version of Wixel. A <a data-composite="true" href="https://support.wix.com/en/wixel-3537910" target="">new version</a> was released in December 2025. If you're unsure whether you’re using the new or previous Wixel, <a data-composite="true" href="https://support.wix.com/en/article/wixel-differences-between-the-old-and-new-wixel" target="">view more information here</a>.</div></div></div></div><div data-component-type="text"><div>Wixel is our exciting new product designed to help you create beautiful visuals—even if you don’t have a design background. From creating social media posts to designing invitations or custom content, Wixel is here to transform your design ideas into reality.</div></div><div data-component-type="text"><div><strong>If you need help with Wixel, we’ve got you covered. Our dedicated Wixel Help Center is filled with articles to guide you through every step of your journey. </strong></div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
    <div class="call-to-action-wrapper-text" style="font-size: 14px; font-weight: 700; line-height: 18px;">
        Need help with Wixel?
    </div>
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://support.wix.com/en/wixel-help-center" class="call-to-action-button call-to-action-primary-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        Go to the Wixel Help Center
      </a>
  </div>
</div>
</div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9432a2ad-f01d-4a3d-ae53-370c37e15e62/2025/04/07/b1ea73da-1a9a-47a0-876a-8a9185a07efd/3d85d519-6779-4369-8c62-3f2a0935b3b6.png" alt="A marketing image showing designs created on Wixel." /></div></div><div data-component-type="text"><div>Here’s a quick look at what you can find:</div></div><div data-component-type="text"><ul>
  <li><strong>Getting started: </strong>Discover step-by-step guides on setting up your account, creating your first project, and exploring Wixel’s powerful features to get the most out of your experience.</li>  <li><strong>Managing your projects: </strong>Stay organized while you create. Explore articles about managing your Wixel-generated designs and keeping track of all your creative projects.</li>  <li><strong>Designing with Wixel: </strong>Get inspired with tips for using AI tools, creating avatars, enhancing images, and much more, you’ll have everything you need to bring your vision to life.</li>  <li><strong>Billing and upgrading your plan: </strong>Learn about Wixel’s Pro plan and find all the details you need about upgrading, managing payments, and taking advantage of Wixel’s Pro features.</li>  <li><strong>Account access and settings: </strong>Find assistance with accessing your account and updating your account details to ensure the best experience with Wixel.</li></ul></div><div data-component-type="text"><div>We’re here to help you get creative. Explore the articles and start designing with confidence.</div></div>

Cara is a voice assistant that helps you get support from Wix Customer Care. To have a voice conversation with Cara, your browser needs access to your microphone, and your audio setup needs to be work...

Troubleshooting Issues with Cara, the Customer Care Voice Assistant

Discover how to use Cara, your voice assistant, to get support from Wix Customer Care. Learn to enable microphone permissions and troubleshoot common issues to ensure a smooth voice conversation. This article provides essential tips for improving your audio experience and guides you on what to do if you encounter problems. Engage with Cara to enhance your support experience effectively!

<div data-component-type="text"><div>Cara is a voice assistant that helps you get support from Wix Customer Care. To have a voice conversation with Cara, your browser needs access to your microphone, and your audio setup needs to be working properly.</div><div><br /></div><div>You can find Cara — also referred to as Live AI Guidance — in the Help widget in <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Dashboard&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/%7B%7BmetaSiteId%7D%7D/home/" target="_blank">your site's dashboard</a>. Click <strong>Help</strong> at the top of the page, then click <strong>Start</strong> in the <strong>Get help from Cara, your voice assistant</strong> section.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2026/05/12/294e900b-5078-4123-a416-1fcf5d184985/f6dbebe4-fa38-412e-af9b-1fe88c9a8ba4.png" alt="Screenshot of starting a conversation with Cara from a Wix site dashboard." /></div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important: </div><div class="info-content"><div>Currently, Cara, the Customer Care voice assistant, is available in English only, and is not available to all users. </div></div></div></div><div data-component-type="text"><div>If you're having trouble starting or continuing a voice conversation, check the FAQs below for solutions.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I enable microphone permissions for Cara?</h4><div class="collapsible-content"><div>When you start a voice conversation with Cara, your browser should prompt you to allow microphone access. Click <strong>Allow</strong> in the browser popup to grant permission.</div><div><br /></div><div>If you don't see a popup, your browser may have already blocked microphone access for this site. You can update your permissions by clicking the lock icon or site information icon in your browser's address bar, finding the microphone setting, and changing it to <strong>Allow</strong>. After updating the setting, refresh the page and try starting the conversation again.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What should I do if I accidentally blocked microphone access?</h4><div class="collapsible-content"><div>If you previously clicked <strong>Block</strong> when prompted for microphone access, you'll need to manually update your browser settings. Click the lock icon or site information icon in your browser's address bar and change the microphone permission to <strong>Allow</strong>. Then refresh the page.</div><div><br /></div><div>If you can't find the option in the address bar, go to your browser's privacy or site settings, find the entry for the Wix site, and change the microphone permission to <strong>Allow</strong>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why can't Cara hear me even though I allowed microphone access?</h4><div class="collapsible-content"><div>There are a few things to check if Cara isn't picking up your voice after you've granted microphone permission:</div><ul>
  <li><strong>Microphone selection:</strong> Make sure the correct microphone is selected in your browser or system settings, especially if you have multiple audio input devices connected.</li>  <li><strong>Mute status:</strong> Check that your microphone isn't muted at the hardware level (e.g., a physical mute switch on your headset or laptop).</li>  <li><strong>Other apps:</strong> Close other applications that might be using your microphone, such as video conferencing tools or recording software.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I improve the quality of my voice conversation with Cara?</h4><div class="collapsible-content"><div>For the best experience during your voice conversation with Cara, keep these tips in mind:</div><ul>
  <li><strong>Quiet environment:</strong> Move to a quiet space where background noise, such as other people talking or a television, won't interfere with the conversation.</li>  <li><strong>Speakers and headphones:</strong> Make sure your speakers or headphones are working properly and not muted. Using headphones can help reduce echo and improve audio clarity.</li>  <li><strong>Internet connection:</strong> A stable internet connection helps maintain a smooth conversation. If your connection is slow or unstable, try moving closer to your router or switching to a wired connection.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What should I do if none of the above solutions work?</h4><div class="collapsible-content"><div>If you've checked your microphone permissions, audio setup, and environment and are still unable to have a voice conversation with Cara, try these additional steps:</div><ul>
  <li><strong>Restart your browser:</strong> Close your browser completely and reopen it, then navigate back to Wix Customer Care.</li>  <li><strong>Try a different browser:</strong> If the issue persists, try using a different supported browser such as Chrome, Firefox, Edge, or Safari.</li>  <li><strong>Clear cache and cookies:</strong> Sometimes clearing your browser's cache and cookies can resolve permission issues. After clearing, refresh the page and try again.</li></ul><div><br /></div><div>If the problem continues, you can still <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="">contact Wix Customer Care</a> for assistance troubleshooting your issue. </div></div></div></div>

How to begin

Choosing a template

Hiring a professional to build your site

Build your website and business with Wix. Try using our AI tools to create your website, customize templates, or hire professionals to build or enhance your online presence.

Getting started with Wix

Learn how to build your website and business using Wix.

Wix Editor basics

Using the Editor tools

Your site's layout

Strips and columns

Your site's structure

Designing your site

Pages

Menus

Managing pages and menus

Text

Buttons

Containers and boxes

Slideshows

Shapes and lines

Adding and customizing elements

Images

Galleries

Videos

Documents and files

Adding files and media

Working with elements

Using effects and animations

Sharing and promoting your site

Adding advanced elements

Getting started

Mobile tools

Pages on mobile

Background on mobile

Mobile site layout

Site menu on mobile

Text on mobile

Media on mobile

Other elements on mobile

Troubleshooting your mobile site

Building a mobile site

Troubleshooting Editor sites

Using the Wix Editor

Using your dashboard

Managing your site

Managing Roles & Permissions

Getting started with AI

Using AI to create & manage your website

Using AI to set up your business

AI tools

Getting started with the editor

Using the editor tools

Structuring your site

Adding animations and effects

Branding your site

Troubleshooting your site

Using the Wix Harmony Editor

Media Manager basics

Uploading media

Purchasing media

Managing media

Troubleshooting media

Adding & managing media

Using the Pro Gallery

Editing images (Wix Photo Studio)

Getting started with Wixel

Creating and managing projects

Designing with Wixel

Upgrading and account management

Wixel

Managing your media

Wix Multilingual basics

Translating your website

Managing languages

SEO in Wix Multilingual

Creating a multilingual website

Privacy and GDPR

About accessibility

Making your site accessible

Advanced accessibility features

Building an accessible site

About the CMS (Content Management System)

Managing CMS collections

Connecting CMS collection content to your site

Working with dynamic pages and the CMS

Connecting user input elements to CMS

Using CMS with other Wix products

Advanced CMS features

Wix for Developers

Test Site

SSO Login

Wix Blocks

Advanced features

Getting started with  Wix Vibe

Managing your Wix Vibe site

Customizing your Wix Vibe site

Publishing your Wix Vibe site

Using Wix Vibe

Read how to use the Wix Editor and manage content on your site. Discover how to protect your visitors' privacy and make your site accessible.

Creating a website

Design and manage your site with smart functionalities.


Changing your account settings

Sign in issues

Managing your account

Upgrading to a Premium plan

Billing for Premium Plans

Billing for Domains

Billing for Google Workspace Business Emails

Managing your subscriptions

Charges, payments and tax

Invoices for Wix services

Using vouchers and promotions

Billing & premium subscriptions

Review your account settings, manage your subscriptions and plans and understand your invoices.

Account & billing

Manage subscriptions, plans and invoices.

Managing your site with the Wix app

Mobile apps basics

Customizing your own mobile app

Managing your own mobile app

Submitting your mobile app for approval

Building your own mobile app

Customizing your site on the Wix member apps

Managing your site on the Wix member apps

Using mobile apps as a member

Using the Wix member apps

Mobile apps for your customers

Use our mobile apps to run your business efficiently on the go and set up a dedicated app for your site members to stay in touch. 

Using the Wix mobile apps

Run your business and connect with members.

Domain basics

Wix domains

Domains purchased elsewhere

Transferring domains

Managing domains

Troubleshooting domains

Follow our step-by step guides to learn how to purchase, connect or transfer a domain for your site, and find out how to keep your site’s data secure.

Connecting a domain

Learn to purchase, connect or transfer a domain to your site.

Setting up your store

Managing products and categories

Setting up shipping & fulfillment

Setting up payment and checkout

Designing your store

Managing your orders

Managing store inventory

Managing the Members Area

Managing store emails

Promoting stores sales

Wix Stores

Business solutions & apps

Get tools to grow your business and web presence. Find the right tools for your specific needs, set up online payments and keep track of your site's analytics.

Managing your business

Get tools to grow your business and web presence.