Troubleshooting Issues with Cara, the Customer Care Voice Assistant

When you start a voice conversation with Cara, your browser should prompt you to allow microphone access. Click Allow in the browser popup to grant permission.

If you don't see a popup, your browser may have already blocked microphone access for this site. You can update your permissions by clicking the lock icon or site information icon in your browser's address bar, finding the microphone setting, and changing it to Allow. After updating the setting, refresh the page and try starting the conversation again.

If you previously clicked Block when prompted for microphone access, you'll need to manually update your browser settings. Click the lock icon or site information icon in your browser's address bar and change the microphone permission to Allow. Then refresh the page.

If you can't find the option in the address bar, go to your browser's privacy or site settings, find the entry for the Wix site, and change the microphone permission to Allow.

There are a few things to check if Cara isn't picking up your voice after you've granted microphone permission:

For the best experience during your voice conversation with Cara, keep these tips in mind:

If you've checked your microphone permissions, audio setup, and environment and are still unable to have a voice conversation with Cara, try these additional steps:

If the problem continues, you can still contact Wix Customer Care for assistance troubleshooting your issue.