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  2. Need more help?
  3. Contacting Wix Customer Care
  4. Troubleshooting Issues with Cara, the Customer Care Voice Assistant

Troubleshooting Issues with Cara, the Customer Care Voice Assistant

Cara is a voice assistant that helps you get support from Wix Customer Care. To have a voice conversation with Cara, your browser needs access to your microphone, and your audio setup needs to be working properly.

You can find Cara — also referred to as Live AI Guidance — in the Help widget in your site's dashboard. Click Help at the top of the page, then click Start in the Get help from Cara, your voice assistant section.
Screenshot of starting a conversation with Cara from a Wix site dashboard.
Important:
Currently, Cara, the Customer Care voice assistant, is available in English only, and is not available to all users. 
If you're having trouble starting or continuing a voice conversation, check the FAQs below for solutions.

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