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In this article
  • Activating SMS App automations
  • Managing your SMS quota
  • FAQs
  1. Home
  2. Managing your business
  3. Managing your customers
  4. Wix Messaging
  5. Wix Messaging: Sending an SMS to Customers Using App Automations

Wix Messaging: Sending an SMS to Customers Using App Automations

In this article
  • Activating SMS App automations
  • Managing your SMS quota
  • FAQs
Reach customers on the go and save time manually reminding them about appointments and orders by sending an automated SMS message (Short Message Service mobile text messages). Activate an App automation from your site's dashboard that sends an SMS message when your customers trigger the automation.
For example, if a customer performs the automation trigger 'books a session' they will get an SMS reminder 24 hours before the session begins. The SMS message comes from a generic Wix phone number.
Before you begin:
Wix SMS App automations are currently only available with Wix Bookings, Wix Table Reservations, and Wix Restaurants Orders (New). Learn more in the FAQ section of this article about the specific triggers that are available.
A screenshot of an SMS message with reservation details.

Activating SMS App automations

From Automations in your site's dashboard you can view all your available App automations and activate those with the 'Send SMS' action. You can enable or disable an SMS automation at any time by clicking the Inactive/Active toggle.
Important:
Once an SMS App automation is activated, it starts deducting from your SMS quota each time it is triggered. To stop the automation from deducting from your quota, disable the toggle.

To activate an SMS App automation:

  1. Go to Automations in your site's dashboard
  2. Click the App automations tab under Your automations to view the available automations that were added for you.
    Tip: You can identify an SMS automation by the action 'Send an SMS'.
A screenshot of pre-installed automations with Send SMS selected as the action.
  1. Click the More Actions icon  next to the automation you want to activate.
  2. Click the Inactive toggle to enable it.
    Tip: This also changes the Status column for the automation, to show that it's now active.
A screenshot of the Active automations toggle

Managing your SMS quota

Your monthly SMS quota is determined by:
  • The number of texts included in your site plan.
  • The number of texts included in any standalone SMS plan you've purchased.
Both plans affect your quota. For example, you could have 200 texts included in your site plan and an additional 500 texts included in your SMS plan. You can view the number of texts included in your current plan(s) in Manage Your Quotas in Automations.

To manage your Wix SMS quota:

  1. Go to Automations in your site's dashboard
  2. Click Manage Your Quotas next to Your automations.
  3. Choose what to do next:
    • View your available SMS quota under SMS sent.
    • Click Upgrade SMS Plan to view the SMS plans available and select an alternative one.
A screenshot of the manage quotas area of the automations dashboard.
Tip:
You can also view your quota from Communication Channels in your site's settings.

FAQs

Here are some common questions about using Wix SMS as an App automation:

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